Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 10/30/2009 | 8000 | ||
| Tl- the contact owns a 2009 toyota scion xb. the contact stated that while driving 65 mph, she began to decelerate and approximately seven hundred feet later, the vehicle accelerated independently. the vehicle was taken to a dealer for diagnosis where the contact was told that she must have accidentally engaged the cruise control. the failure recurred and the vehicle was returned to the dealer where it was found that the battery had been disconnected. the failure recurred but the dealer stated they could not find a cause for the failure. the vehicle also experienced brake failure. the vehicle had not been repaired. the vin was unavailable. the failure mileage was 8,000 and the current mileage was 39,000. mah | |||
| 10/30/2009 | 8000 | ||
| Tl- the contact owns a 2009 toyota scion xb. the contact stated while driving 65 mph she began to decelerate for a turn and approximately seven hundred feet later the vehicle began to accelerate independently. the vehicle was taken to a dealer for diagnosis and was told that she must have accidentally engaged the cruise control. the failure recurred and the vehicle was returned to the dealer and the vehicle accelerated independently while one of the employees were driving. the contact was told it happened because the battery had been disconnected. the failure recurred and again the dealer stated they could not find a cause for the failure. the vehicle also experienced brake failure. the vehicle had not been repaired. the vin was unavailable. the failure mileage was 8,000 and the current mileage was 39,000. dt | |||
| 04/14/2011 | 39876 | 1 | |
| I have a huge complaint about the 2009 xb regarding the brake system, i ve take the vehicle to toyota back in 4/2011 complaining of the brake system, after having the vehicle inspected i was told nothing was wrong, as i am driving normal speed limit, as i start to brake slowing coming to a stop sign, the brakes seem to not brake properly, i've notice this since i brought the vehicle back in as if though i have to push hard on the brake in order for the vehicle to come to a full stop, also i notice right away when i brought the vehicle back in 6/2012 the pedal is set to low on the gas pedal, when i push on the gas pedal, i've notice that i have to step up more forward on the pedal in order to get a good take off cause if not the car will kinda give a kick back on me as if those i'm not giving it enough gas to take off. and now i've notice when pulling the vehicle in reverse letting it reverse on it own without pressing the break it make a loud noise and front tire on driver side makes the same noise once in a while when i came to a complete stop and then same days it doesn't do that at all, i've had the brakes checked out again back in 4/3/12 they had been checked. *tr | |||
| 04/14/2011 | 39876 | ||
| I have a huge complaint about the 2009 xb regarding the brake system, i ve take the vechicle to toyota back in 4/2011 complaining of the brake system, after having the vechicle inspected i was told nothing was wrong, as i am driving normal speed limit, as i start to break slowing coming to a stop sign, the breaks seem to not break properly, ive notice this since i brought the vechicle back in as if though i have to push hard on the break in order for the vechicle to come to a full stop, also i notice right away when i brought the vechicle back in 6/2012 the pedal is set to low on the gas pedal, when i push on the gas pedal, ive notice that i have to step up more forward on the pedal in order to get a good take off cause if not the the car will kinda give a kick back on me as if those i'm not giving it enough gas to take off. and now ive notice when pulling the vechicle in reverse letting it reverse on it own without pressing the break it make a loud noise and front tire on driver side makes the same noise once in a while when i came to a complet stop and then same days it doesnt do that at all, ive had the brakes checked out again back in 4/3/12 they had been checked | |||
| 09/11/2012 | 65000 | 1 | |
| Vehicle driven by daughter. 45 mph road. two (2) vehicles in front of her. 1st vehicle made an abrupt right turn, causing vehicle #2 to abruptly decrease (braking) speed, which cause vehicle #3 (scion) driver to react quickly and brake. during braking, all four (4) wheels locked and vehicle skidded straight forward. angle of skid shows both wheels sides were straight with an approximate two (2) to three (3) degree angle offset to the right; may be due from curvature of the road. both skid marks were completely solid and both tracks were in a straight line. upon front end impact with vehicle #2 in front of the scion, the following issues are of concern: 1. front driver and front passenger airbags did not deploy. not know if impact (deceleration) was high enough to activate. however, visual inspection of vertical sensor support beams (both left and right) are significantly displaced and bent. 2. seat belt restraint system (front - driver and passenger): the seat belt restraint system appeared not to function as designed. according to the driver and passenger, both were wearing their seat belts. upon impact, the driver's lower body propelled forward and her knees impacted the lower dash assembly. additionally, her upper body was propelled forward, the seat belt did not lock, and then braced herself with hands and arms to prevent her head from striking the steering wheel. additionally, the right front passenger experience the same propelling of lower and upper body with out the seat belt locking. he also had to brace himself from striking the dash. called scion corporation headquarters on 14 september and opened a new case; stating exactly was stated above. thank you for what your agency does and any assistance you can provide. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6. *tr | |||
| 09/11/2012 | 65000 | ||
| Vehicle driven by daughter. 45 mph road. two (2) vehicles in front of her. 1st vehicle made an abropt right turn, causing vehicle #2 to abrouptly decrease (braking) speed, which cause vehicle #3 (scion) driver to react quickly and brake. during braking, all four (4) wheels locked and vehicle skidded straight forward. angle of skid shows both wheels sides were straight with an approximate two (2) to three (3) degree angle offset to the right; may be due from curvature of the road. both skid marks were completely solid and both tracks were in a straight line. upon front end impact with vehicle #2 in front of the scion, the following issues are of concern: 1. front driver and front passenger airbags did not deploy. not know if impact (deceleration) was high enough to activate. however, visual inspection of vertical sensor support beams (both left and right) are significantly displaced and bent. 2. seat belt restraint system (front - driver and passenger): the seat belt restraint system appeared not to function as designed. according to the driver and passenger, both were wearing their seat belts. upon impact, the driver's lower body propelled forward and her knees impacted the lower dash assembly. additionally, her upper body was propelled forward, the seat belt did not lock, and then braced herself with hands and arms to prevent her head from stricking the stearing wheel. additionally, the right front passenger experience the same propelling of lower and upper body with out the seat belt locking. he also had to brace himself from striking the dash. called scion corporation headquarters on 14 september and opend a new case; stating exactly was was stated above. thank you for what your agency does and any assistance you can provide. very respectfully, tim ashcom us army aviation accident investigator | |||