Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OTHER | |||
| 09/25/2004 | 4 | ||
| Monday, september 27th, 2004 i brought in my sequoia for service. i had complained that when the vehicle is stopped (with my foot on the brake) and the air conditioning engages the car rolls forward. the last time that this had happened, several days before, had resulted in an accident with another vehicle. the service tech informed me that they had been able to duplicate the problem and that toyotas regional factory technician needed to verify their own assessment and approve the warranty work to correct the problem he also stated very specifically that they had never seen this problem before. friday, october 8th, 2004 glenn kashima, service director from tustin toyota called me. he informed me that the factory technician had been out to look at the car. he had not been able to duplicate the problem, and determined that the car was operating within specifications. he told me that i could pick the car up. i made it clear that this was unacceptable. first they tell me that the have identified a problem, have never seen this problem before, and it will be covered by my warranty. then they tell me that there is nothing wrong. wednesday, october 13th, 2004 i went to toyota dealership. i spoke with glenn kashima. he again reiterated that the car was operating within specs. this in spite of his acknowledgement of the fact that his own technician had duplicated the problem, etc. he told me that he had asked his technician if his foot had been pushing strongly on the brake when he had duplicated the problem, or only lightly on the brake. glenn told me that he had been asked this by the toyota factory guy. he described that his own toyota truck does that..that if your foot is not pressed hard on the brake that will happen. i asked, are you telling me that if the car is stopped, with my foot on the brake sufficiently to have the vehicle stopped, that the vehicle will lurch forward when the a/c engages? he nodded his head and said,yes.*ak | |||
| 02/13/2002 | 14000 | 4 | 05/31/2001 |
| Problems began at 14,647 miles on brand new vehicle. extreme pull to the right, shimmie, vibration while driving and braking, loss of vsc abilities. repeatedly have had to replace tires and brakes because of malfunction. tires are wearing to the metal in unconventional manner. toyota repeatedly disregarded and dismissed my concerns, telling me the roads in az slant to the right, hence your vehicle will pull to the right. after two years of fighting with them regarding this, they now admit to caliper/drum problem but maintain i have to pay to correct it because now i am out of warranty. even though problems began at 14k miles, they contend this is my problem and not theirs. these are only a few of the problems i have had with this vehicle. this form requests a # of failures; i do not have a number to give you, as this has been a constant, chronic problem that has not ceased. i have had 4 sets of tires and replaced the brakes 4 times.*ak | |||
| 11/12/2003 | 35482 | 1 | |
| Since owning the vehicle, vsc initializes on dry straight pavement, at low speeds. returned to local ct dealer multiple times. no problem found. on a recent trip, driving on an interstate highway, straight road, 70mph, all of a sudden it felt like the front of the vehicle was coming apart. the next thing i knew i went from the right to left lane and into the median. luckily no other vehicles were involved and no rollover occurred. i was able to gain control. the vsc was the cause. this time the vsc would not reset. took it to a toyota dealer in jonesboro, ar. they replaced the steering angle sensor and stated this was a frequent problem with the vsc. *nlm | |||