Consumer Complaints


Fail datemilesoccurencesPurchase date
OTHER
05/15/2002211/12/2001
 1) i purchased a 2002 toyota sequoia in nov 2001. the summer of 2002, the ac had malfunctioned and i brought it back to dealer for repair. summer of 2003, the ac had malfunctioned again and i brought it back to dealer for repair. the subsequent summers 2004, 2005 and 2006, i have been without a properly functioning ac system because i refuse to pay $2300-$3000 for something that should not break every year! 2) the ac system works marginally if the outside temperature is below 80 degrees and not humid. i cannot defog my window when it is raining during hot months. this poses a safety threat to me and others on the road. i cannot transport kids or elderly in my vehicle during hot months for fear of heat exhaustion (or worse) of my passengers. 3) the vehicle was taken to dealer for two years (during warranty period) for ac repair. i refuse to pay for something that should not break every year. i have a 1995 camry that has an ac system that still works. *jb
06/01/200316734109/27/2001
 Our 2002 toyota seqouia limited has an ongoing problem with the air coditioning system. the system does not blow air cold enough to cool the interior of the vehicle. the vehicle has been to the dealer 5 times in the last two months. the entire system has been replaced and retrofitted. during our last conversation with the service manager, he stated that this is a common complaint with the sequoia and that toyota usa has issued a bulletin stating that air temperature in the range of 55 to 58 degrees is to be expected. this is unacceptable! the average daily summer temperature here is 100 degrees. last summer the system worked so well we rarely ran it on high. this summer we are lucky to cool the car at all. where do we go from here?