Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 01/01/2010 | 150000 | ||
| Rear door handle came off in hand. power sliding door motor failed. power sliding door handle came off in hand. | |||
| 04/03/2010 | 91000 | ||
| Driver-side sliding door and the rear door on 1999 toyota sienna xle both went out of control at the same time. both doors are locked and do not respond to repeated efforts to open them, by key or manually. the lock handle on the rear door is permanently depressed, i.e., no longer pressable, no longer acting like a movable part. | |||
| 05/01/2008 | 125000 | 1 | |
| Rear door handle broke leaving door unable to be opened. power sliding door does not work leaving door difficult to open. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 07/06/2006 | 55000 | 1 | 03/29/1999 |
| Power door locks have started to fail on my 1999 sienna le. the driver's door seems to be the problematic part of the system. the other doors seem to want to respond but driver door makes a 'click, click, click' sound and doesn't respond. key usually works to lock and unlock but not consistently. dangerous since people could be trapped in vehicle during an accident, etc and other possibly dangerous scenarios could occur. reporting this since it most likely has happened to others and wanted it on record. driver and others could be trapped inside which is dangerous. *jb | |||
| 11/01/2005 | 75000 | 1 | |
| On back door of minivan, the outside handle broke when we squeezed it to open. the door cannot be opened. why is there no release from the inside? the quote to fix is $275-300. also, on the rear sliding door (driver side, not an automatic sliding door), the push-button latch sticks so the door will not latch when closing; we have to pry the push-button out with a key or screw driver so the door will latch. *jb | |||
| 04/22/2004 | 41000 | 1 | 04/16/1999 |
| I bought a brand new toyota sienna ce in april, 1999. from the day 1, the passenger side sliding door is so tight that my teenage kid couldn't open. it is not safe in this way. it finally broke. i called toyota usa and toyota canada (toyota usa said this vehicle is in toyota canada's database, but i bought it at chicago's toyota dealer). both toyota customer support refused to check and repair it! i believe it is design and manufacture problem. *jb | |||
| 10/17/2003 | 1 | 09/04/1999 | |
| Sliding door sticks. cleaned and lubricated door seals and contact surfaces. door does not appear to be loose or out of adjustment. i am afraid the door handle is going to break off because it takes so much force to open the door. *jb | |||
| 12/13/2003 | 2 | 10/13/2003 | |
| 1999 sienna passanger side door. when open, if activated by remote or inside the vehical the door will continue to close even if an object is in the path of the closing door. it does not stop and wait or warn you if someone/something is going to be caught in the door. which has happend to my husband and my self.you have to have someome else reverse the door to let you out of it crushing you.this is not safe. i have small children getting in /out iof this van all day. the remote can be accidentially activated by holding it in your hand or placing iton the seat/floor of the van. this is what happend to us. the remote is hyperscentive my panic button goes off all of teh time just when holding the remote. my husabnd and i recieved large skin and mussle brusing and a few mouments of panic.i don't know what would happen if someone was not around to deactivate the door? *ak | |||
| 06/20/2003 | 65000 | 5 | 03/18/1999 |
| The passenger side power door has been intermittent for some time but usually worked after several attempts. at a car mileage of 77,000 the door opened and would not close. it was closed with great force but lost control and audible warning signals.this created a safety problem with children in the rear seats.*ak | |||
| 05/01/2001 | 2 | 03/01/1999 | |
| Push button on both side sliding doors sticks in, preventing latching of doors. have to jimmy out the push button before the door will latch. lubrication helps temporarily, but the problem worsens during hot days. service dept. at dealer says that this is due to a problem with the latch assembly. replacing it, but no guarantee it won't happen again. | |||
| 06/15/2001 | 1 | 01/01/1999 | |
| Intermittently both manual sliding doors are unable to open from inside. dealer was notified, and unwilling to assist. stated that vehicle was out of its warranty, and not covered under a manufactures recall. *ak manufacturer replaced locks, they paid for locks and consumer paid for labor. *slc | |||
| Sliding door does not lock into place, causing door to shut, which could become dangerous when passengers are entering or exiting vehicle. please give any further. *ak | |||
| Rear door latches do not catch, preventing doors from fully closing. consumer has contacted dealer. dealer has replaced the latching mechanism. please provide any further details.*ak | |||
| 01/01/2000 | |||
| Sliding door sticks tightly. difficult to open both from outside and inside. dealership says spilled juices but not. door latches replaced reluctantly. this is a safety concern! please help. *ak | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 06/11/2007 | 1 | ||
| The rear hatch handle just snapped in my hand as i tried to open the hatch. dealer initially estimated repair costs at $350-$600 because they had to break into the car. actual repair cost was $250 for a poorly designed part. mechanic told me the design and placement of the hatch handle is subject to constant exhaust fumes from the rear of the car, weakening the plastic handle. no inside hatch release is available making this a safety issue in the event the side doors are damaged in an accident. poor engineering. *tr | |||
| 06/10/2006 | 92000 | 1 | 06/01/2000 |
| Latch on van's back hatch door broke during opening, causing inability to open back hatch door. no excessive pressure was used during opening, only the normal gripping motion to open the latch. when brought to dealership we purchased van from, we were quoted $350, as they needed to take the whole door apart. we took the van to two other places for an estimate, both which thought this was a recall issue (though according to the dealership this was not a recall issue). finally we brought the van to a private mechanic who ordered the $45 toyota part, and he was able to place it in less than 30 minutes without taking the door apart. *nm | |||
| 03/20/2006 | 1 | 02/10/1999 | |
| While trying to open the tailgate/trunk on my van the plastic piece that i would use to open the trunk snapped and broke. now i can not open the latch, change the lights that are a safety concern. this part was very flimsy and plastic in nature and we did nothing out of the ordinary than we usually would do but now we can not use the trunk at all. *jb | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 04/15/2001 | |||
| Rear tailgate door unable to open from outside. dealer / manufacturer notified. feel free to provide any further details on this matter. *ak | |||
| LATCHES/LOCKS/LINKAGES - TRUNK LID - LOCK | |||
| 06/01/2002 | 1 | ||
| Hi, i was opening the trunk to my mini van. it is a horizontal latch and requires a squeeze to be opened. upon squeezing, something that felt like brittle plastic, snapped and broke. now the door can't be opened. the quote to fix it is $257. i did not use any monumental force to open the door, just a small squeeze. it seemed to be a cheap part that snapped. i wonder if this happens office. the service manager said she thought they had repaired one other door with this problem. open the door. | |||