Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE | ||||||||||||||||
| 10V160000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 08/07/1997 to 01/03/2003 | V (Vehicle) | MFR | TOYOTA MOTOR NORTH AMERICA, INC. | 04/20/2010 | 04/20/2010 | |||||||||
| Defect Summary | Toyota is recalling certain model year 1998 through 2010 sienna passenger vehicles manufactured between august 7, 1997 and january 4, 2010, currently registered in or originally sold in connecticut, delaware, illinois, indiana, kentucky, maine, maryland, massachusetts, michigan, minnesota, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington district of columbia, virginia, west virginia, and wisconsin. the subject vehicles are equipped with the spare tire stowed under the vehicle. if the vehicle is operated in the cold climate regions of the united states where road salt is frequently used, water splashed backwards with high concentrations of road salt can reach the spare tire carrier and corrode the spare tire carrier assembly cable. | |||||||||||||||
| Consequence Summary | The cable may break due to excessive corrosion and the spare tire may separate from the vehicle, possibly resulting in a vehicle crash. | |||||||||||||||
| Corrective Summary | The safety recall is expected to begin during june 2010. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY | |||||
| 01902 | 11/28/2002 | 10000428 | Sunvisor loose or has difficulty holding position. *tt | 02/27/2003 | |
| PA00301 | 09/14/2001 | 625640 | Subject regarding 2002 paint colors. *jg | 11/29/2001 | |
| STRUCTURE - BODY - DOOR | |||||
| 02606 | 12/06/2006 | 10020869 | Power sliding door cable adjustment procedure. *kb | 01/24/2007 | |
| BO01001 | 09/09/2002 | BO01001 | 635857 | Some power sliding doors may become inoperative, intermittently inoperative, does not close properly, or returns to the open position while being closed using the power switch or remote control. *tt | 11/01/2002 |
| 787 | 12/03/2001 | 629216 | Subject regarding power sliding door inoperative. *tt | 03/27/2002 | |
| BOO2801 | 11/30/2001 | 627417 | Information regarding power sliding door inoperative. *yd | 02/07/2002 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 06/20/2009 | 68000 | ||
| The carrier, cable, mount and bolts have severely rusted causing the mechanism to bind and lock-up. the entire mechanism has no corrosion resistance and is exposed to the environment and thus is susceptible to corrosion and severe rusting. spare tire carrier jammed when changing a flat tire with spare making reinstalling difficult. lowering of spare tire will jam preventing replacement of a flat tire. | |||
| 05/18/2010 | |||
| 2002 toyota sienna xle recurrent power sliding door cables snapping and motor failing. this is the second time since i bought it in 2008. | |||
| 11/10/2002 | 10000 | ||
| The sliding passenger door on my minivan does not open from the outside. this started when the van was less than one year old and under warranty. toyota lubed and adjusted it and said it was ok. over the next 7 years it would work for a while and then start again. toyota continued to lube and adjust and at one point said their engineers had realized that the spring wasn't strong enough so they put a heavier spring in it. it is still not working. now toyota says it won't do anything else because the warranty is long gone. i told them they lubed and adjusted me out of my warranty and they never fixed it. so now i have a door that cannot be opened from the outside. | |||
| 07/14/2009 | 60000 | 1 | |
| Sliding door on 2002 sienna van has been a problem several times. first time was within 40,000 miles as the tension on the cable had to be adjusted. kept sticking closed and could not open the door. the door locks have stuck locked and could not unlock them, door had to be taken apart. has been fixed by toyota dealer once for $200 plus dollars, now the cable came off its track. the door no longer works, keeps getting stuck, and now the cable sticks out when you open the door. *tr | |||
| 08/10/2009 | 73316 | 1 | |
| Sliding doors on 2002 toyota sienna fail to open. 7-17-06: 73,316 miles, both sliding doors will not open due to product defect, repair at dealership. 9-22-06: 76,829 miles, sliding door will open but not close, repair at dealership. 11-16-07: 92,730 miles, sliding doors not working, repair at dealership. 3-13-08: 97,991 miles, passenger sliding door not working, repair at dealership. 8-10-2009: 113, 814, passenger sliding door will not open. this vehicle has been in no accidents and well maintained. these doors continually fail. *tr | |||
| 05/25/2009 | 95000 | 1 | |
| Driver's side sliding door (not a power door) will not open from the inside or outside. the mechanism has failed. i have had several problems with both sliding doors (passenger side is power door) with the latch mechanism getting stuck. this time, it is completely inoperable. *tr | |||
| 03/17/2009 | 1 | ||
| I have 2002 sienna. i have power rear door problem.: the door will open properly using any of the door open buttons but will not close--all i hear is a clicking sound when any of the buttons are pushed again. i'm assuming that the relay to close is working but the motor is for whatever reason not receiving the input. *tr | |||
| 04/09/2009 | 1 | ||
| Toyota sienna driver side window vertical scratches i have pass multiple sienna | |||
| 07/01/2008 | 59000 | 1 | |
| Passenger side power sliding door on toyota sienna le (2002) is bad. went to the dealer and they slapped me with a 1400 estimate. left to deal with safety issues for my children with mechanical malfunctions and if power door button is accidentally engaged. i feel l am left with no option. this repair is much to expensive and does not fall under any warranties. how can buyer beware of such traps. i am only mid way through payments and i already have a major repair cost that hardly makes the initial purchase worth it. the dealer offered no alternative than to push the power button off. this is not an acceptable option with children at risk! *tr | |||
| 03/06/2008 | 10 | 11/24/2001 | |
| Both sliding passenger doors and rear hatch door will break and not open. we have had at least 8 incidents of doors not opening, and latches breaking not allowing access to vehicle. on one occasion, door was jammed in the open position and not able to close completely. toyota advised door cable in door was too long and dealer took care of it and there should be no more problems. problem recurred on 3/6/08. *tr | |||
| 09/25/2007 | 34006 | 5 | 04/01/2002 |
| Tl*the contact owns a 2002 toyota sienna. at 34,006 miles, the brakes began to make squeaking noises and the brake warning light illuminated. the failure occurred while driving 45 mph. at 36,000, 46,000, and 49,000 miles, the dealer replaced the front and rear brakes, the rear and front rotors, and also resurfaced the front and rear drums. the repairs were performed under warranty. nevertheless, the brakes continued to squeak and the brake pedal must be depressed very hard in order for the vehicle to stop. the dealer stated that the noise was due to the brake buster and it needed to be replaced at the cost of $1,000 since the vehicle was out of warranty. the manufacturer stated that they could not be of assistance since the warranty expired. they provided the contact with reference number 2007-0220392. the current mileage was 78,000 and failure mileage was 34,006. the dealer stated arm rests, replaced brake light bulb, squeak in the inside cabin. updated 11/26/07 *tr | |||
| 06/25/2006 | 2 | ||
| I have a 2002 toyota sienna van. last year the driver's side rubber holding and sealing the windshield came out. allowing water into the car under and around the steering column. toyota charged me for the repair and said it was a fluke. yesterday, the passenger side failed again allowing wind and water into the car. i have since learned of another sienna owner that had the same problem. *jb | |||
| STRUCTURE - BODY | |||
| 07/18/2011 | |||
| Electronic automatic sliding door failures. july 2011, passenger side (sliding door) electronic outer door handle stopped working. the only way to enter or exit the vehicle is by pushing the button on the door jam or overhead console. then the door stopped opening completely. the motor tries to open the door but seems like the door does not release. it will not open. april 2012, drivers side (sliding door) electronic outer door handle has stopped working. the only way to enter or exit the vehicle is by pushing the button on the door jam or overhead console. the door opens 80% of the time. when it does not work the motor tries to open the door but seems like the door does not release. when the drivers side passenger door does not open the family has to enter or exit through one of the front doors and climb through to the back seats. there is no internal manual override of these doors. this is not safe. in an emergency my family will have to go through the front doors or break and go through the windows. this is a safeth hazzard. the outside door handles and sliding door mechanisms should be repaired at no charge by toyota. | |||
| 08/01/2011 | 100000 | ||
| Power sliding door doesn't close. | |||
| 12/08/2011 | |||
| When the sudden acceleration problem erupted i remember seeing an internal document which related to the rear door latch for siennas. i own a sienna and have had to replace the rear latch twice so far. it just brakes apart and it becomes a real huzzle since the rear door cannot be opened. toyota must replace this latches with a good well manufactured material | |||
| 12/05/2007 | |||
| Back seat passenger doors will not manually open from the inside cabin. must be opened from the outside only. | |||
| 08/02/2008 | 70000 | ||
| About 3 years ago, the driver's side sliding door stopped functioning properly. it would not open the majority of time. now, it doesn't open at all. when the handle is pulled from either the inside or outside, the door appears to lock and will not open. toyota wanted about $100 to attempt to diagnose the problem. about a month ago, the cable on the power sliding passenger side door snapped. the door still works manually, thankfully. toyota wants over $1,000 dollars to fix this. i read in forums that this is a wide spread problem, yet toyota refuses to acknowledge a defect. now it has happened to me. | |||
| 06/15/2009 | 65000 | ||
| Corrosion on the spare tire carrier and cable. causes: 1) binding of cable preventing lowering of spare tire 2) slipping of carrier and cable; possibly causing sudden drop; 3) weakening of carrier and cable, and 4) sticking of carrier and cable causing jamming preventing spare tire from belng lowered or lowered in a jerking and unsafe manner. 2002 toyota sienna fwd, with spare tire carrier. | |||
| 03/01/2009 | 42710 | 1 | |
| We are currently having problems with the locking system of our 2002 toyota sienna xle (currently 47,710 miles); specifically the passenger side door and the right sliding door. the passenger side door malfunctioned sometime back in early march 2009, whereby the doors will not function via remote or electronic means. the passenger side door is only functional by manually locking or unlocking the door. also, about a month later, the sliding door started acting up. in fact, we had an incident where one of our passenger's finger was trapped by the right side sliding door. the sliding door closed as the passenger was getting in her seat. my wife had to force the door open from the outside to free the passenger's fingers. thankfully, there were no serious injuries. as for the right sliding door, it failed to function completely on august 10, 2009. currently, the sliding door will not unlock at all (electronically or manually). i fear that these malfunction problems pose a significant risk to me and my family. i have a four year old child and his safety is of paramount importance to me. we cannot get the car repaired due to the enormous costs it would take just to correct the defect. in fact, back in march 18, 2009 when only the passenger side door was failing to work, i inquired how much it would cost to repair the door and the representative stated it would cost $100 just to look at the door. *tr | |||
| 09/17/2002 | |||
| While driving 45mph sunvisor moved to side window, sunvisor dangles over consumer's head. *ak | |||
| STRUCTURE - BODY - DOOR | |||
| 01/21/2010 | 15000 | ||
| When using my remote door opener, my automatic sliding doors do not fully open.*cw | |||
| 02/02/2009 | 90800 | 1 | |
| 2002 sienna driver side sliding door stop working. i took it to dealer and they said it is a cable and known issue. *tr | |||
| 10/04/2008 | 82000 | 1 | |
| Drivers side sliding door (power) will no longer work except manually. an annunciator on the dash indicate pwr door in red. *tr | |||
| 08/31/2008 | 1 | ||
| I had a toyota sienna le 2002. i went to the dealers 3 years ago to replace the sliding door, during that time it was still under warranty. somehow the problems appear again, my sliding won't open is like it stick with glue. it's totally stuck no matter what i do it won't opened. i need to know does toyota still helped me fixed this problem or i had to used my own problem to fixed it. first of all there is nothing wrong with the car, the only problem is the sliding door, i am afraid it will happened to other doors soon. can somebody help me out with this problem. thanks alot. *tr | |||
| 4 | 03/31/2002 | ||
| A rattling noise was heard in the sliding door. the car vibrated when driven at any speed and the ignition switch was defective. the owner was frustrated with all that was happening with little or no results. *ak the check engine light had come on and was taken to the dealer on several occasions for the same problem. the front end was unstable. *sc *jb | |||
| 1 | 10/01/2001 | ||
| Power doors can not be stopped by a child. requires considerable force to reverse direction. dealer told me they will inform toyota. no further info. there was no crash. *jb **dimsii ivoq entry posted after 12/12/02 cut over to artemis**760751 ***dimsii ivoq entry posted after 12/12/02 cut-over to artemis***760751 | |||
| 03/01/2002 | 5 | 12/28/2001 | |
| Automatic door opens, but will not close. owners manual rescue information does not work. three major and several minor failures. door opened while on vacation and was not closed until we could get away from the beach. today opened door in rain storm and it would not close. have taken it in under warranty repair was lubricant. today took it in and they want 70.00 dollars to diagnose the problem plus repair. they closed it again with massive lubrication. *jb | |||
| 05/29/2002 | 1 | 10/01/2001 | |
| Power sliding door will not close. when pushed by hand, the safety mechanism engages and re-opens the door. i have disengaged power to door using dashboard switch. will bring in for repair later this week.*ak | |||
| STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS | |||
| 03/12/2007 | 30000 | 30 | 01/15/2002 |
| Tl*- the contact owns a 2002 toyota sienna. the passenger vehicle side sliding door stuck and it could not be opened from the inside. although, it could be opened from the outside. the failure had occurred 30 times. the vehicle was repaired in 2004, and will need to be repaired again. the current mileage was 80,000 and the failure mileage was 30,000, *ak | |||