Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 07/18/2011 | |||
| Electronic automatic sliding door failures. july 2011, passenger side (sliding door) electronic outer door handle stopped working. the only way to enter or exit the vehicle is by pushing the button on the door jam or overhead console. then the door stopped opening completely. the motor tries to open the door but seems like the door does not release. it will not open. april 2012, drivers side (sliding door) electronic outer door handle has stopped working. the only way to enter or exit the vehicle is by pushing the button on the door jam or overhead console. the door opens 80% of the time. when it does not work the motor tries to open the door but seems like the door does not release. when the drivers side passenger door does not open the family has to enter or exit through one of the front doors and climb through to the back seats. there is no internal manual override of these doors. this is not safe. in an emergency my family will have to go through the front doors or break and go through the windows. this is a safeth hazzard. the outside door handles and sliding door mechanisms should be repaired at no charge by toyota. | |||
| 01/11/2010 | 125000 | ||
| Passenger side power door jammed, would not open after slow speed crash which knocked off the outside door handle. toyota of santa barbara, ca took a week and charged $2500 to fix just the power electical door, no body work (that was extra). door has never worked properly ever since. many incidences of door not shutting or opening when using control buttons inside car. after 19 months, power door jammed while open and could not close it by power or manually, attempted to drive to service station while in the jammed open position and while moving, the door slammed closed on its own, popping the wire cable, which is now dangling. door now works part of the time manually, not at all with power, no motor sound at all. door opening mechanism on inside of door frequently jams in the pushed in position and then door is completely inoperable. this is severe safety issue. children in back cannot exit on that side. toyota should recall and have power doors converted to a safe, reliable, manual opening mechanism. | |||
| 09/20/2007 | |||
| The power sliding door on my toyota sienna stopped working. it is very difficult to open when the power unit does not work. this seems to be a very common problem. repair shops generally chage over $1000 to fix it (we were quoted $1200) and it makes one side of the vehicle practically inescapable. | |||
| 06/20/2011 | 111000 | ||
| Have had the sliding door looked out & re-set 4 times. if we pull the door a little, it will close, but will not open or close with any button (front panel, key fob or side panel). today it started to close on my child & she couldn't get it to stop, her backpack strap was caught on the seat. pretty scary. right now the kids are climbing in through the front passenger door. also, about 1/2 the time even with manually closing the door, it remains open & will beep when i put it in gear, so i have to jump out & go push it closed. | |||