Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||||
| EL001-08 | 03/18/2008 | 10024292 | Repair manual supplement: srs light [on] - dtc b0111/b0116 - open side squib circuit. *nj updated 5/1/08. *nj | 04/02/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| AIR BAGS | |||
| 06/01/2009 | 1 | ||
| The dashboard is cracking and splitting and may affect the deployment of the airbags. *tr | |||
| 06/01/2009 | |||
| The dashboard is cracking and splitting and may affect the deployment of the airbags. | |||
| 01/08/2010 | 115000 | 1 | |
| I have a 2004 sienna xle limited that has always been garage kept and very well taken care of. the dash on the passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. when searching on the internet for a used dash i came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. i, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. i have called toyota and registered a complaint and was assigned case #: 1207232487. i have also emailed toyota with a complaint as well. because of the number of incidents, i believe toyota should issue a recall. i need a new dash, and because it's obviously a manufacturer's defect. *tr | |||
| 01/08/2010 | 115000 | ||
| I have a 2004 sienna xle limited that has always been garage kept and very well taken care of. the dash on the passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. when searching on the internet for a used dash i came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. i, along with many others feel this is a saftety hazard due to what would happen to the already cracked dash if the airbag were to deploy. i have called toyota and registered a complaint and was assigned case #: 1207232487. i have also emailed toyota with a complaint as well. because of the number of incidents, i believe toyota should issue a recall. i need a new dash, and because it's obvioulsy a manufacturer's defect, | |||
| 06/05/2012 | 185000 | ||
| Tl* the contact owned a 2004 toyota sienna. the contact stated that while driving 35 mph, the front driver's side tire blew out, causing the vehicle to roll over. none of the air bags deployed during the crash. two passengers in the vehicle suffered neck injuries and the contact suffered an injury to the arm. the vehicle was destroyed during the crash. the contact did not contact the manufacturer. the failure mileage was 185,000. | |||
| 06/05/2012 | 185000 | ||
| Tl-the contact owned a 2004 toyota sienna. the contact stated that while driving 35 mph, the front driver's side tire blew out, causing the vehicle to roll over. none of the air bags deployed during the crash. two passengers in the vehicle suffered neck injuries and the contact suffered an injury to the arm. the vehicle was destroyed during the crash. the contact did not contact the manufacturer. the failure mileage was 185,000. sm. | |||
| 06/05/2012 | 185000 | ||
| Tl-the contact owns a 2004 toyota sienna. the contact stated while driving 35 mph the left front tire blow out causing the vehicle to roll over. during the crash none of the air bags deployed. two passengers in the vehicle suffered neck injuries and the contact suffered a injury to the arm. the vehicle was destroyed during the crash. the contact did not called the manufacturer. the failure mileage was 185,000. jo | |||
| 10/06/2010 | 122300 | ||
| Cracks in the dashboard noted over area where airbags are located. | |||
| 03/10/2010 | 60000 | ||
| Cracks along the entire dashboard and airbag areas of the front dash. concern about proper airbag deployment or failure and lack of stuctural integrity of the dash along with steering control during a vehicle crash. dash failure and debris from dash may affect the steering control if dash debris is lodged against steering area. noticed dash cracks at about 60k miles and the cracks continue to grow with each use of vehicle. currently vehicle has 79k miles. dealer/manufacturer did not want to fix or replace the dash citing out of warranty issue. however, this issue is on all 04 and up toyota sienna's and possibly more vehicles with this type of dashboard material. | |||
| 11/04/2011 | 57000 | ||
| In my 2004 toyota sienna xle limited awd, the upper dashboard(by the windshield & front airbags is cracking. i am highly concerned that these cracks will interfere with proper deployment of the front airbags in an accident situation. also the upper dashboard may break apart in an accident situation and become airborne causing further injury to vehicle passengers. i have contacted toyota and was told it was only covered for 36,000 miles or 3 years despite the fact it can pose a safety issue. in researching the internet, i found other 2004-2007 toyota & lexus owners are having the same issue with the cracked dashboard. here is a link to one such discussion: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html | |||
| 09/01/2008 | 77000 | ||
| Dash is cracking and it has been parked in the garage each night the entire time since we purchased it new. no care or concern from toyota about the safety of the airbags ability to perform with the dash in this condition. very displeased with the lack of concern for the welfare of my family and all passengers. | |||
| 04/29/2010 | 13000 | ||
| Tl- the contact owns a 2004 toyota sienna. while traveling 45 mph the contacts vehicle was hit by another vehicle near the rear end, however during the crash none of the contacts vehicles airbags had deployed. there were no prior warnings and the vehicle has not been diagnosed for the failure. the current and failure mileages was 13000. bml | |||
| 03/27/2010 | 118000 | ||
| Tl*the contact owns a 2004 toyota sienna. while driving at 65 mph, the vehicle was involved in a crash but the air bags did not deploy. three people were injured and a police report was filed. the vehicle was totaled. the current and failure mileages were approximately 118,000. | |||
| 08/01/2009 | 10000 | 1 | |
| I have a 2004 toyota sienna with 92,000 miles (past warranty) that has a flashing dash light that is supposed to indicate that the air bag system isn't working properly. toyota has repaired it twice. the indicator light is flashing again, and i don't know if there is a true malfunction with the air bags or not. the dealer and toyota said they would not repair the problem again. i thought that in maine (nationally?) such inoperable safety equipment must be repaired free of charge. am i correct? the problem is a severe safety issue;the air bags may not deploy in an accident -- the flashing fault indicator may not be correct, but my dealer can't assure me of that. i am told that resolving the issue (again!) could cost up to $2,000. *tr | |||
| 07/02/2008 | 71000 | 1 | |
| I had slowed my car to allow a group to pass and was making a left hand turn into a parking spot. my car lurched forward and sped forward nearly striking a group of teenagers. i plowed through three cement pillars and a flower pot and finally came to rest. my engine was revving and my foot was on the brake. *tr updated 12/02/09 *bf updated 12/03/09 the consumer also stated the air bags did not deploy. updated 12/03/09 | |||
| 09/01/2005 | 21986 | 14 | |
| 2004 toyota sienna developed problems with the brake equipment.***no answer required*** *mr on four occasions, the brakes had been inspected by mechanics and in some cases reinstalled. the consumer also experienced a grinding noise on two different trips. the consumer was informed that the grinding noise was coming from the rear brakes and did not constitute serious brake problems. the consumer tried to use the hitch mount/bike rack only to find that the hitch would bottom out while entering gas stations or exiting driveways. also, as an alternative to the hitch not operating properly, the consumer added rear air bags on the suspension system in order to give the vehicle additional clearance and they have failed and or blew out about three times. other problems: battery failure, rear bumper clip not holding the bumper in place, interior trim piece on seat detaching, grab handle trim piece breaking, and the consumer's daughter's hand had gotten stuck in the automatic door that was not supposed to close due to resistance in the path. *sc | |||
| 1 | 02/11/2004 | ||
| After removing all the interior side panels, the mechanic discovered that the side curtain air bags were cut out and the air bag light on the dash disconnected. *ph *sc *jb | |||
| AIR BAGS - FRONTAL | |||
| 02/12/2010 | 64000 | ||
| My wife ran off the road in her 2004 toyota sienna and struck a ditch. the car sustained over $7,000 damages to the front end. my wife suffered a fractured vertebrae. the air bags failed to deploy. speed at time of accident was approximately 60 mph. | |||
| 06/02/2009 | 1 | ||
| I was driving a 04 toy sienna and hydroplaned. i hit a guardrail and both airbags did deploy. my airbag caused 2nd degree burns on my stomach and arm. it burned a softball size hole in my shirt. the burn was approximately 4 inches by 7 inches on my stomach and blistered. my husbands airbag deployed causing him no injury or burn. *tr | |||
| 06/26/2004 | 3000 | 1 | 05/01/2004 |
| Consumer's vehicle was involved in a lateral collision during which another vehicle ran a stop sign in front of consumer's vehicle. consumer's vehicle hit the other vehicle at 25 mph, and neither frontal air bag deployed. both driver and the front passenger wore seat belts. however, both driver and passenger sustained minor injuries, and were transported to a local hospital. dealer/ manufacturer were not notified. *ak | |||
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | |||
| 02/20/2004 | 1 | ||
| While driving air bag light appeared on the dashboard and remained on until the vehicle was turned off. consumer drove the vehicle to dealer for inspection, and mechanic was not able to resolve the problem. *ak | |||
| AIR BAGS - SIDE/WINDOW | |||
| 08/23/2011 | 59702 | ||
| The air bag failure light came on in my 2004 toyota sienna, whick i purchased new in 2004. the vehicle has never been in an accident. i took the vehicle to a toyota dealer for diagnosis. i was told that the passenger side air bag had become defective and that the air bag and its associated harness would have to be replaced at a cost of $2600. toyota does not cover this safety problem after the vehicle's warrantee has expired. i think that the manufacturer should have to absorb the costs of repairs to any defects in an important safety system such a the srs airbags for the life of the vehicle. | |||
| 05/02/2010 | 98000 | ||
| My wife was driving the vehicle at low speed over a residential speed bump when the passenger side curtain airbags deployed. there was a slightly injuring one of the girl scouts she was transporting(sprained wrist). our insurance company inspected the vehicle and found no signs of impact on the side or under carriage of the vehicle. we are waiting for word from toyota on whether they will cover the cost of replacing he airbags (over $3,000). | |||
| 03/27/2009 | 61000 | 1 | |
| We bought our sienna new from a toyota dealer. we requested leather interior and paid extra and it was installed. we later found out that this work was not done by the dealer but was subcontracted and toyota parts were not used. subsequently 13 days ago i hit a pothole and the passenger side curtain air bag deployed. we noticed a warning sticker on the car that said that non factory seat covers must not be installed because of the side air bags. i contacted a local toyota dealer service manager who felt that toyota should inspect the vehicle. he then developed pneumonia and was unable to work. i contacted toyota. they took all the details. they refused to examine the vehicle and suggested i refer it tom my insurer for repair. clearly toyota policies had not been adhered to by the dealer. toyota refused to even consider sending out a warning notice or the performance of any safety evaluation of our or any other car. as there had been a breach of their own policies i find this to be an astonishing response. above all i want my family and others to be safe. i feel the manufacturer should at least inspect a vehicle under such circumstances. *tr | |||