Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| EQUIPMENT - OTHER - LABELS | ||||||||||||||||
| 09V234000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 01/01/2003 to 05/04/2009 | V (Vehicle) | 2204 | 12/10/2009 | OVSC | TOYOTA MOTOR NORTH AMERICA, INC. | 06/25/2009 | 06/25/2009 | 571 | 110 | |||||
| Defect Summary | Toyota is recalling certain model year 2006 through 2009 sienna and 2009 lexus gx passenger vehicles. the vehicle capacity weight on the tire and loading information label and the gvwr on the certification label is insufficient for certain vehicles. some vehicles were accessorized through vehicle processing centers and had accessories installed that caused the vehicle to exceed the gvwr value. these vehicles fail to comply with the requirements of federal motor vehicle safety standard no 110, tire selection and rims, and 49 cfr part 567. | |||||||||||||||
| Consequence Summary | The gvwr is insufficient for the load carrying capacity of the vehicles. | |||||||||||||||
| Corrective Summary | Toyota will notify owners instructing them to return their vehicle to a toyota or lexus dealer for an exchange of the certification label and the tire and loading information label, an installation of the load carrying capacity modification label, if necessary, and a correction to the owner's manual. this remedy will be performed free of charge. the safety recall is expected to begin during october 2009. owners may contact toyota at 1-888-270-9371. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| 10V036000 | SOUTHEAST TOYOTA DISTRIBUTORS, LLC | V (Vehicle) | 153418 | 05/27/2010 | MFR | TOYOTA MOTOR CORPORATION | 02/03/2010 | 02/03/2010 | 571 | 110 | ||||||
| Defect Summary | Southeast toyota is recalling certain model year 2005-2011 passenger vehicles for failing to comply with the requirements of federal motor vehicle safety standard no. 110, tire selection and rims. these vehicles were sold between september 1, 2005 and june 2, 2008 without the requisite load carrying capacity modification labels. | |||||||||||||||
| Consequence Summary | A driver may overload a vehicle which may increase the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will mail to consumers the corrected label or the customer will have the option for dealers to install the label free of charge. the safety recall began on may 27, 2010. owners may contact southeast toyota at 1-954-420-2000. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT - ELECTRICAL | |||||
| 01005 | 05/27/2005 | 10015882 | Diagnostic guide for rear seat entertainment systems. *tt | 08/16/2005 | |
| 00904 | 08/10/2004 | 10009415 | Power window / roof initialization procedures. *tt | 09/29/2004 | |
| 00404 | 04/19/2004 | 10007104 | Power sliding door inoperative. *tt | 05/26/2004 | |
| 00302 | 12/11/2002 | 00302 | 10003608 | Diagnostic tester immobilizer functions - revised. *tt | 10/24/2003 |
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||||
| 01105 | 06/03/2005 | 10015482 | Countermeasures to the air conditioner (a/c) magnetic clutch relay for a/c light flashing (inoperative a/c) issues on some vehicles equipped with a magnetic clutch compressor. *tt | 07/26/2005 | |
| EQUIPMENT - OTHER - OWNERS/SERVICE/OTHER MANUAL | |||||
| 0077-08 | 05/29/2008 | 10025022 | Mobility converted vehicle service information. *pe | 07/01/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT | |||
| 06/06/2011 | 96250 | ||
| Cable failure on both power sliding doors of my 2004 toyota sienna. doors now not operating properly if opening at all. | |||
| 03/08/2010 | 55000 | ||
| 2004 toyota sienna,pwer door cable snapped...dealer asking $1500 to fix this problem..when this happened ,tha car was only 50k miles on this..i found that this is a common problem with all the sienna..i would like to conside this as a recall & fix this asap | |||
| 01/10/2011 | 50000 | ||
| In early january 2011, the heater for the passenger car seat in my toyota sienna burned through the leather, through my 12 year old daughter's dress and superficially burned her leg. i believe the seat is defective as a fuse or other safety feature should have prevented such an injury/event. | |||
| 12/19/2010 | 70000 | ||
| We have had issues with our sliding doors on our 2004 toyota sienna le awd since we purchased it. both doors stick whenever the temp drops below freezing. the only way to open them at times is to climb inside and throw my 6'0 240lb body into it. even then i've had them not open. due to the continued stress placed on the outer handles the driver's side rear finally broke off. that was not due to me being overlly physical with it either. that one was pulled off by my wife, 5'0 120lbs.also, the passenger rear sliding door was equipped with an automatic door. the cable snapped on that a couple of months ago. that door won't even open now. i understand normal wear and tear but i believe this goes beyond that. heaven forbid if we're in an accident because one door can't open and the other side will only open from the inside. | |||
| 01/15/2011 | 119545 | ||
| The automatic sliding passenger door on a 2004 toyota sienna le became stuck in the open position which did not allow the vehicle to be driven properly. it had to be forcibly closed by four adults so that we could drive the car home. the malfunction is a known defect in toyota sienna vehicles. the failure would occur anytime the door was opened and in fact the door would not open properly. this has created a severe safety hazard with people entering and exiting the vehicle. if there was an emergency and you had to open the door, the malfunctioning cable would prevent you from exiting the vehicle in a timely manner. the repair cost of this defect was $2,000. you have to repair this as its unsafe to drive any car with a non-functioning door. how can you drive a car with a door that will not close or one that requires several adults to close it? toyota is well aware of this issue and has done nothing to recall this defect. | |||
| 01/27/2011 | 65400 | ||
| Our 2004 toyota sienna has had yet another issue with the power doors. the cable on our divers side door broke last year around 60000 miles. it would have been 1200. to fix; luckily toyota obviously knowing it's a problem fixed it for us. when that occurred the cable snapped and slammed shut, thank god my daughter was in her car seat yet. now at 65000 miles the passenger side door cable snapped and the door actually popped off the track and would not close. glad it happened at home and not away while we were out especially with two young kids and 20 degree weather. toyota said that they are not going to fix it this time even the many services managers admitted it's a major problem. this is extremely unsafe and hopefully it does not take some one like a child being serious hurt or even killed for toyota to own up to it. they even released a tsb on the issue. | |||
| 06/29/2009 | 101000 | ||
| I have a 2004 toyota sienna van and i am very disturbed by the power door problems i have had since day 1 of owning this vehicle. the sliding doors freeze up all the time in the winter. after driving for approx. 30-45 minutes the door will unfreeze & come open! i have two children!!! this is a safety hazard as well as being a nuisance. also the power door cable snapped in two. i called hickory toyota & spoke with maintenance customer service, which informed me that this just does not happen. i said well, in my case it did! i want this fixed before one of my children get hurt & this becomes a law suit! this is my 2nd sienna van & had the same problem with it. i've had three camrys and they were almost perfect. what is up sienna??!! maybe i need to convert to honda after all. :( | |||
| 10/25/2010 | 91000 | ||
| We recently had an issue with the pass. side vent window on our 2004 sienna. while driving the window was opened the glue failed and the window swung down the side of the van only being held on by the motorized arm. it appears as if the track that the window is attached to has been painted prior to the glue being applied. so instead of glass, glue, metal it was glass, glue, paint, metal. this seems to be a growing issue based on a quick search online. if the glass had broken free of the arm, it would have gone flying into traffic. the dealer and toyota were conntacted and both dismissed the issue. | |||
| 07/29/2010 | 135000 | ||
| Rear hatch struts suddenly failed to hold rear hatch up, coming down on people when they are removing contents from the rear compartment of the vehicle. rear hatch is hard to open as well. | |||
| 04/27/2010 | 61000 | ||
| Drivers side passenger sliding door will not open. this occured on april 27th 2010. i was trying to open the door to let my children out of the van, and it wouldn't budge. i checked to make sure that the doors were unlocked. they were but door still would not open. | |||
| 04/22/2010 | 46 | ||
| The power side door cable on my 2004 sienna is cracking. the cable hasn't snapped, yet, but if we keep using the door, it would, creating a very hazardous situation. the door is unusable now. | |||
| 04/20/2010 | 82000 | ||
| The automatic sliding doors on our 2004 toyota sienna will not open or close. this locks my children in the back without safe access to exit | |||
| 04/22/2010 | 102405 | ||
| I was shutting door when power sliding door stuck had to manual override to shut. cable broke. brought to dealer they cut the cable to allow door to open. then other door had same thing happen 6 hours later. both doors, different incidents, same day. | |||
| 04/02/2010 | 67256 | ||
| Passenger side power sliding door cable snapped. the cable is broken and hanging outside of the door. toyota dealer says we need a new motor and cable costing $1600. there is a service bulletin out on this toyota is aware of the problem but not fixing it or recalling it. we had to drive with the door open because we could not close it. it is still not working. | |||
| 02/24/2010 | 74000 | ||
| While i was trying to open my 2004 toyota sienna passenger powered sliding door the cord ripped. it is too costly for us to repair this item and i can not use the door with children as it is to hard to open for a minor. | |||
| 07/30/2009 | 64500 | 1 | |
| I have a 2004 toyota sienna that has manual sliding rear doors. i have replaced the handles on both doors within the last 6 months. the latest one i replaced was the rear passenger side door. the apparent reason for these breaking off is the fact that the doors are jamming and it is extremely difficult to open the door. even though i have replaced the rear passenger handle, it still will not open from the inside or outside...it does open on occasion but it is finicky.. i have gone on line and noticed thousands of other toyota sienna owners are experiencing identical problems which leads me to feel strongly that this should be a recall issue that should be covered by toyota!! i have 2 small children that travel in this vehicle and this could be a life threatening issue, god forbid! *tr | |||
| 09/21/2008 | 80000 | 1 | |
| A/c failure, the whole system is sub-standard, valves, lines, compressor. have been in the shop for 2 years. noticed a lot of complaints on-line for this model. *tr | |||
| 09/05/2008 | 60000 | 1 | |
| The cable of the right side passenger sliding door broke. the dealer crystal toyota at green brook, nj said they can't just replace the cable. instead, they have to replace the motor and cable unit altogether. the cost will be $2600. i checked online and found that many people are experiencing the same problem. also, a lot of people said the other side will have the same problem within weeks. that is, it will cost $5200 just to fix the 2 pieces of cable. since this defect is related to the doors which is basic safety issue, i think toyota should definitely issue recall on it and not ripping off people's money. *tr | |||
| 07/11/2005 | 99 | ||
| Sienna 2004 xle with installed hitch, the height left from ground to the lower part of the hitch is not enough to safely load any cargo above 150-175 pounds on your rear without hitting the pavement everytime a bump is on the road, all is original equipment built to be used on a toyota sienna, appears that the only solution is to remove it or install a safe leveling air system rear shocks, is it available? well... more money on an already expensive vehicle... no thanks. *jb | |||
| 12/01/2006 | 1 | 09/14/2006 | |
| I think my 2004 toyota sienna le has a problem, i can not control the temperature. it's either too too hot or too too cold. it does it by itself. in the morning when i start the car i usually set the temperature for both front and rear all the way to hot position. after 15 or 20 minutes when i start driving the hot air starts coming for front and in the back it stay too cold. then after i reach my distance and shut down the engine then after a couple of hour start the van heading home ( temperature controller still in the hot position) it starts to blow hot air by itself. even if i tried to put the temperature controller in the cold position it stay there blowing hot air until i park the car and shut down the car and leave it for a while. i went to the dealer and he told me everything looks okay and there is no problem. he did not even test anything) he just told me watch it and come back again. i check on line there a couple of people have the same problem. thanks. *nm | |||
| 02/13/2006 | 41300 | 6 | 06/17/2004 |
| While driving on dry pavement, sometimes, but not always, after leaving snowy driveway, the 2004 awd toyota sienna's traction control light came on. this was accompanied by a very loud alarm. the traction control system then activated causing the engine to brake and the abs to continuously brake until the vehicle decelerated to appx. 9 miles per hour. the light and alarm would then go off. the whole scenario repeats when speed exceeds appx. 9 miles per hour. this puts the driver in a very dangerous situation. the vehicle is very difficult to steer when is it rapidly braking. this happened both at low speeds, start-up speeds, and on the highway when i was going 40-50 miles per hour, again, on dry pavement. the only safe option is to pull off to the side of the road. after driving for anywhere from 3 minutes to 15 minutes, the problem mysteriously disappears. the next time the vehicle starts, it may or may not malfunction in this way. the tires are in good condition and at appropriate inflation levels. there does not appear to be any snow or ice on or inside the wheels when this is happening. *nm | |||
| 08/11/2004 | 22000 | 8 | 11/17/2003 |
| Radiator ruptured and the engine overheated; hose replaced in steering column recall; rust protective tape recall; dvd screen replaced and the entire dvd player replaced(screen still not easily visible in middle row); passenger seat belt replaced; middle passenger seat belt failing; gasoline smell inside of car with ac on recirculation; driver's window fell inside door in snow storm and was not considered a safety issue to get a loaner vehicle even though the vehicle could not be locked; tires completely bald and leaking under 30,000 miles, dvd player must be at a high db volume and when returned to radio/cd will almost deafen you; interior lights have to be manually over ridden or will drain battery; car hesitates 1-2 seconds when trying to quickly accelerate and then lurches forward alarmingly; cruise control is not functioning; waiting to have fuel mixture sensor replaced. i was not informed of first 2 recalls until i my engine overheated. i did get the rust recall and a sticker on my sliding door informing user of danger of having middle windows open while opening the middle door could catch a head or other extremity. toyota dealer service manager says mine is the only 04 sienna experiencing any problems except for the recalls on the radiator; the steering hose; the rust tape; and the middle seat belt. not so according to all i have read here. most of the problems have occurred between 22,000 and 34,000 miles; the dvd screen always failed to lock into a good position for the middle row viewers. *nm | |||
| 07/17/2004 | 0 | 180 | 07/17/2004 |
| The dvd player in the rear has been advertised to be for all passengers in the rear seats. it also clearly has two positions to the screen and appears to have both positions so that when children of legal size and age are sitting in the middle area they can see the screen vs it look like a negative (photo film). the dvd screen in our new sienna does not want to stay in the rear-most position. the screen can not be viewed from these middle seats unless a person is as tall as the head rests w/out the screen being in this rear-most position. hence i drive and constantly remove my hand from the wheel, change my stature and focus of driving to reposition the screen because with every bump or expansion joint my child requests, put it back please. put it back please. put it back please. toyota totes quality but this is poor design and it will get worse as the car loosens from wear. i don't believe that this is what was intended for the design. the dealer states that it's operating normally. i asked for a technical bulletin describe the design of the entertainment system. this has not been provided to date. *nm | |||
| 09/01/2003 | 1 | ||
| The design of the 2004 toyota sienna doesn't permit adequate ground clearance when a trailer hitch is installed. this is a safety hazard as connecting any trailer to the hitch will result in lost of proper suspension clearance and potential lost of steering control. toyota says this is not a problem and they have no solution to increase ground clearance when there is a load on the trailer hitch. *jb | |||
| EQUIPMENT ADAPTIVE | |||
| 01/10/2013 | 56107 | ||
| Passanger side power door cable snapped and the door wouldn't close nor open. tried to open it manualy, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue. | |||
| 11/15/2010 | 90000 | ||
| Both sliding door cables snapped and broke in our 2004 toyota sienna xle. because of this we are unable to open either of the rear doors at all to our mini van this is a safety issue as our children have to climb over the front driver side seat in order to get in and out of the vehicle. the dealership states it will cost $1,500 per door to fix this problem and enable us to use our rear doors....money we unfortunately do not have to fix this! they quoted $500 per door to disconnect the faulty units and make our power doors manual. i also contacted a non-toyota repairman and inquire about this...he contacted many sources and was unable to locate any used parts that can be used to fix this. so here we are with our toyota and because of an obvious faulty sliding door set up we are unable to open and use either of our rear doors!!! we see this as a major safety issue and concern that needs to be addressed! following this thread it really seems to be a major defect and safety problem with the 2004 toyota siennas http://www.tundrasolutions.com/forums/sienna/103978-2004-sienna-power-sliding-door-cable/ | |||
| 02/12/2010 | 1 | ||
| Floor mat entrapment on 2004 toyota sienna le awd. *tr | |||
| EQUIPMENT - ELECTRICAL | |||
| 07/15/2007 | 85000 | 1 | |
| The van was sitting in the garage. when the door was opened with the remote control device, the cable broke and jammed the door opened. it took 1 hour to get the door closed. it has been jammed shut every since. the cost to repair it is $1500. *tr | |||
| EQUIPMENT - ELECTRICAL - AIR CONDITIONER | |||
| 08/05/2009 | 87000 | 1 | |
| The ac in our 2004 toyota sienna went out in august (very hot!); we took it to a repair shop. turns out the ac compressor and multiple related parts needed to be replaced due to a problem with this particular system. called around to ensure fair price- many shops reported having had this same problem on this make and model. had necessary repairs completed at a cost of over $1500. i was told the repair on a 2003 model was only $950 plus tax, but subsequent years had more problems and required more parts replaced because of design problems. having ac is not only comfort, but also safety- we bought this vehicle because we have young children and they would get quite hot, sweaty, red-faced, etc. without rear ac in our former vehicle. it seems this is a widespread problem with this make and model. i've read toyota knew about this problem and extended the warranty for ac (although owners weren't informed, and we are past that limit anyway); however, if this is such a huge problem there should be a recall with the a preventively fix rather than waiting for owners to incur such huge bills and not have the ability to keep their families cool while they drive. this may seem mostly comfort, but for those with young children, the elderly, and other at-risk populations, ac is also very much about safety. *tr | |||
| 06/01/2007 | 98000 | 2 | |
| Tl*the contact owns a 2004 toyota sienna. while driving 40 mph, the contact depressed the brake pedal, but the vehicle did not stop. there were 30-40 yards between the contact's vehicle and the preceding vehicle. the brake pedal extended to the floorboard. the brakes grabbed momentarily, but then became mushy. the contact crashed into the preceding vehicle and caused injuries to the occupant in the other vehicle. the passenger's seat belt did not engage properly, causing the passenger to strike the dashboard and sustain minor injuries. the vehicle was destroyed and towed from the scene. the failure and current mileages were less than 55,000. | |||
| 05/15/2008 | 26000 | 1 | |
| My 2004 toyota sienna only has 29,000 miles and the air conditioning has been hardly used. the a/c system failed working about 3 month ago duo to the condenser o-ring failure. i checked online and found that many 2004 sienna users have the same problem. *tr | |||
| 07/08/2008 | 93000 | ||
| Tl*the contact owns a 2004 toyota sienna. while driving under 40 mph, the air conditioner failed to work properly. the air conditioner stopped working and the temperature on the thermostat continued to rise the following day. the contact checked the coolant and noticed that there was no antifreeze; therefore, she refilled the radiator. this did not keep the vehicle from overheating. she took the vehicle to a local dealer and they stated that there was a leak in the radiator core. the vehicle has not been repaired. the vin was unknown. the failure and current mileages were 93,000. | |||
| 06/19/2008 | 36680 | 1 | |
| My 2004 toyota sienna xle limited's alternator belt got cut and the vehicle immediately stopped on the road and had to be taken to a toyota dealer. the dealer says my vehicle had a catastrophic ac failure which caused the belt to break and says it will cost $2400 in parts and $1600 in labor. he then contacted toyota and said that toyota will pay for the parts. this problem seems to happen a lot on this model, i searched on the internet and could find a lot of people with the same issues and toyota has still not done any recall on the ac unit. since this seems to a total design flaw, i would like toyota to pick up the full tab for this repair. any help in this regard will be appreciated. *tr | |||
| 06/07/2004 | 1 | 11/20/2003 | |
| 2004 toyota sienna le -- the air generated by the a/c cycles from cool/cold to warm when the compressor stops; the air returns to cool/cold when the compressor re-engages. dealer says this is normal; it may in fact be normal for this make and model but it is very different from any other air-conditioned vehicle i have ever owned. i have never had the air temperature vary as much during normal operation. the dealer suggested leaving the a/c set on recirculated air, but this contradicts the instructions found in the owner's manual.*ak | |||
| EQUIPMENT - ELECTRICAL - NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | |||
| 01/01/2006 | 28000 | 12 | 12/20/2005 |
| I bought 2004 toyota sienna minivan in dec. 2005 as a used vehicle with 28,000 mile and manufacturers warranty still in effect. right from day one we noticed that navigation system that costs nearly $2,000 didn't work as expected. it tends go off course by several and sometimes by as much 30-40 mile off course. we took it to two different toyota dealers at least 5 times. every time when we bring the car to dealer their first response is that there is nothing wrong with the car, but with further prodding they have put new software and changed gps receiver (antenna), but the navigation system , even though better than before, still gets off course by miles. my wife who drives the car most off the time is afraid to get lost in some bad section of city of phoenix, az. we have not been able to get proper repair or replacement of the system as should have been done a long time ago. we have had the with alexander's toyota once for almost one month and it still has not been fixed. *jb | |||
| 11/17/2004 | 4 | ||
| Consumer noticed that while backing out the rear view navigator system failed to appear on the dashboard. the position of the camera failed to come on its own. consumer took vehicle to the dealer for inspection, and mechanic determined that the sensor needed to be replaced. consumer informed the mechanic that this problem had not been resolved and recurred. *ak | |||
| EQUIPMENT - ELECTRICAL - RADIO/TAPE DECK/CD ETC. | |||
| 12/23/2004 | 50 | 13 | 03/15/2004 |
| Attention: safety problem / design flaw in order to listen to the stock toyota dvd player that comes factory installed through the van's cabin speakers, the volume of the stereo must be turned almost all the way up to a volume of over 53. the other audio source (cd, radio, tape) are normally listened to at a volume of about 34. when the dvd player is stopped and another audio source (cd, radio, tape) is played , the volume level in the van instantly becomes deafening and startling. this has happened several times in which the driver has been startled to the point of almost loosing control of the vehicle and temporary hearing damage of several occupants has also resulted. this design flaw has been brought to the attention of the local toyota dealership on two occasions. they have been in contact with the toyota factory engineers and they were told that this is normal operation and no corrective action by toyota has been indicated. this is definitely not normal as a vehicle collision or hearing damage should never be the direct result of changing the audio source. this is a serious problem t that should result in a expeditious recall that results in the equalization of the volume levels for all audio sources (dvd, cd, radio, tape) in the vehicle.*jb | |||
| 12/27/2004 | 1 | ||
| This is regarding the 2004 toyota sienna minivan. it is not a failure, but a design flaw that can be corrected by replacing a component or adding new components. when the audio on dvds is played through the aux in-cabin speaker system, the volume must be set at about 50 to hear it. the sound system does not include a memory recall for the volume of each source. the result is that when the dvd is turned off, the sound system defaults to radio or cd, at a tremendous volume that hurts the eardrums and also presents serious danger because of the distraction to the driver from the sudden booming volume, and its effect on the driver and passengers, including infants. toyota should recall the van and install new components-- more specifically, memory components to control the volume of the various audio sources being routed to speakers (cd, radio, dvd). nothing as been done yet by the dealer to correct this, though an inquiry to toyota hq remains outstanding.*ak | |||
| EQUIPMENT - OTHER - LABELS | |||
| 11/07/2009 | 64000 | ||
| Tl* the contact owns a 2004 toyota sienna. he received recall notice number 09v234000 (equipment:other:labels) in early november. when he contacted the dealership, he was advised that they would not honor the recall. he speculated that the failure referenced in the recall causes the vehicle to vibrate when accelerating past 75 mph. the current and failure mileages were approximately 64,000. | |||