Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||||
| TSB-0061-11 | 06/22/2011 | 10041206 | Ready | 09/20/2011 | |
| TSB-0061-11 | 06/22/2011 | 10041206 | Toyota: 2004-2009 sienna. the power rear hatch will not close completely. the hatch will start to close and then will reverse back up to the open position. *rm | 09/20/2011 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | ||||||
| EA06020 | TOYOTA MOTOR CORPORATION | 12/01/2006 | 06/25/2008 | UNEXPECTED CLOSING OF POWER LIFTGATE | 08V244000 | |
| On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report. | ||||||
| PE06029 | TOYOTA MOTOR CORPORATION | 08/02/2006 | 12/01/2006 | UNEXPECTED LIFTGATE CLOSING | ||
| The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option. | ||||||
| EA06020 | TOYOTA MOTOR NORTH AMERICA, INC. | 12/01/2006 | 06/25/2008 | UNEXPECTED CLOSING OF POWER LIFTGATE | 08V244000 | |
| On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report. | ||||||
| PE06029 | TOYOTA MOTOR NORTH AMERICA, INC. | 08/02/2006 | 12/01/2006 | UNEXPECTED LIFTGATE CLOSING | ||
| The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 11/08/2012 | 135914 | 1 | |
| Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. numerous complaints online. toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120k miles. mailing letters earlier this year. i received notice from them when my car had 7 yrs / 130k miles. i think they are not being proactive enough with an issue that rendered one of my doors inoperational. it is not that i can't use the electric door opening mechanism, the defect also impedes the door from opening at all. i think it becomes a safety hazard and should be covered no matter when. it is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before. *tr | |||
| 09/11/2012 | 88000 | 1 | |
| Our 2004 sienna's driver-side manual-slider door does not latch properly. 2 of the 3 bolts have become detached. toyota states that this is not covered under the rear sliding door latch assembly warranty enhancement notice, although detached bolts and failure of the rear sliding door to properly latch is clearly a latch assembly issue. this is also a significant safety concern as my son rides in that side of the car and if the door would become unlatched while driving he could be injured not to mention causing an accident as i (the driver) attempt to control/assess the problem and protect my son in a moving vehicle. my door open dash lights are constantly on and this is a distraction while driving not to mention when i ignore the lights because of this persistent problem, i may be missing other door-open issues. there are online posts of other sienna owners who have experienced the same problem. is it possible to urge toyota to make this obvious latching defect covered under the warranty enhancement program or to recall affected vehicles? *tr | |||
| 03/10/2011 | 102085 | ||
| Tl* the contact owns a 2004 toyota sienna. the contact stated that when depressing the button to activate the sliding door, there was an abnormal noise but the door would not open. the door could only be opened manually. the vehicle was taken to the dealer and the contact was told that the door lock actuator needed to be replaced. the failure mileage was 102,085 and the current mileage was 122,055. | |||
| 08/28/2011 | 91000 | ||
| Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle was parked when she attempted to open the front drivers side door, but the door would not open until excessive force was used. the contact also stated that the driver's side sliding door would not open when the button on the key fob was engaged. the vehicle was not taken to the dealer for diagnostic testing or to be repaired. the manufacturer was made aware of the failure and offered no assistance. the failure mileage was 91,000. rvk | |||
| 08/05/2011 | 60000 | ||
| Total failure of rear liftgate struts (manual liftgate). cannot support weight of liftgate; liftgate drops immediately when released. similar to problem in recall 08v244000 for sienna power rear liftgate struts. | |||
| 06/26/2011 | 120000 | ||
| The cable which drives the sliding door is completely exposed to elements. (you'll find it within the groove located under the rear side windows) this cable is made of some kind of metal (steel? who knows.) then coated with a black plastic/acrylic/rubber casing (such as an electrical wire). with time, the casing begins to dry and be brittle, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. within a few months or even weeks, the metal cable wires snap thus getting caught in the mechanism. one thing leads to another and the whole cable snaps, making the door jam altogether. | |||
| 06/30/2011 | 150000 | ||
| Toyota sienna automatic sliding door failed. the door is unable to be opened even in manual mode. this is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works. when that cable mechanism breaks, they will have no way to exit the vehicle in an emergency. | |||
| 05/07/2011 | 81000 | ||
| Manual sliding door (drivers side) doesn't latch completely and comes open when turning right. | |||
| 05/10/2011 | 170000 | ||
| My complaint began at 110,000 miles. i began calling toyota in 2008 when my passenger side automatic door caught my daughters arm and the safety feature did not reopen the door. about two months later, i dropped my daughter off to school the principal was coming toward the door and the cable snapped! i have called every toyota company i can only to be told it would cost $3,000 and its normal wear and tear really? the cable was rusted because the cable is on the outside of the vehicle. the door would not shut at all, and could not be put into manual because of the cable. i have taken to anothermechanic as toyota has no regard for human life, when someone dies, they will fix it. i have 6 complaints on file and noone will help me unless i pay $3,000 to fix a cable that was defective. the car was barely 4 years old. i got it shut, and with no job and budget restraints, it is not fixed yet. today-5/10/11 the passenger manual door locking mechanism broke and now this door will not open. i have called 15 people from toyota, and all they can tell me is sorry. it is normal wear and tear of the vehicle. my children are trapped in the vehicle, have to climb over the seats- this is a defect. i have googled the problem and thousands have this issue.i contacted another man from toyota and he directed me to your site. i was told noone had died from it, so its not a safety issue. i will never purchas a toyota again! someone needs to do something about this before someone is killed because the doors won't stay locked, or shut and if the lock breaks, the kids are trapped inside the car. i am not going to stop, i will call my state reps, congressmen, news attorney general until someone realizes this is a huge issue. investigate this issue and you will see how many this is happenning too.please before a life is lost. | |||
| 04/25/2011 | 82000 | ||
| Passenger sliding door failure. cable compromised due to design flaw that stripped it of its insulation. despite being garaged, this caused the cable to fray and then rust, making the door inoperable. this includes manually, as the cable catches on a roller at the door hinge in the sliding track. additional fear is that consequent motor strain may cause additional failure/expense/fire. the cable failure causes it to bind on the hinge roller and prevents the door from both opening *and* closing. in an accident, you will not be able to exit the vehicle from that side if necessary. door did open partially and then would not close without great exertion. thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. once the part fails, the door can not be made operable without major repair. toyota has tsb el004-004 on this issue that covers our particular vin, but will not cover the repair out of warranty. cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw). | |||
| 12/01/2009 | 90000 | ||
| Right power sliding door is completely inoperative. unable to open the door with either the manual handles (inside or outside) or the power switch. | |||
| 04/25/2011 | 82000 | ||
| Passenger sliding door failure. cable compromised due to design flaw that stripped it of its insulation. despite being garaged, this caused the cable to fray and then rust, making the door inoperable. this includes manually, as the cable catches on a roller at the door hinge in the sliding track. additional fear is that consequent motor strain may cause additional failure/expense/fire. the cable failure causes it to bind on the hinge roller and prevents the door from both opening *and* closing. in an accident, you will not be able to exit the vehicle from that side if necessary. door did open partially and then would not close without great exertion. thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. once the part fails, the door can not be made operable without major repair. toyota has tsb el004-004 on this issue that covers our particular vin, but will not cover the repair out of warranty. cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw). | |||
| 12/01/2009 | 90000 | ||
| Right power sliding door is completely inoperative. unable to open the door with either the manual handles (inside or outside) or the power switch. | |||
| 05/01/2010 | 35000 | ||
| 2004 toyota sienna right sliding door hinge failure and door pop opened while on the freeway. door will not stay close at all. door will close but will open immediately. door will stay completely open after trying to close many times. finally manual door switch had to be activated to close door. | |||
| 04/25/2011 | 82000 | ||
| Passenger sliding door failure. cable compromised due to design flaw that stripped it of its insulation. despite being garaged, this caused the cable to fray and then rust, making the door inoperable. this includes manually, as the cable catches on a roller at the door hinge in the sliding track. additional fear is that consequent motor strain may cause additional failure/expense/fire. the cable failure causes it to bind on the hinge roller and prevents the door from both opening *and* closing. in an accident, you will not be able to exit the vehicle from that side if necessary. door did open partially and then would not close without great exertion. thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. once the part fails, the door can not be made operable without major repair. toyota has tsb el004-004 on this issue that covers our particular vin, but will not cover the repair out of warranty. cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw). | |||
| 12/01/2009 | 90000 | ||
| Right power sliding door is completely inoperative. unable to open the door with either the manual handles (inside or outside) or the power switch. | |||
| 05/01/2010 | 35000 | ||
| 2004 toyota sienna right sliding door hinge failure and door pop opened while on the freeway. door will not stay close at all. door will close but will open immediately. door will stay completely open after trying to close many times. finally manual door switch had to be activated to close door. | |||
| 04/25/2011 | 82000 | ||
| Passenger sliding door failure. cable compromised due to design flaw that stripped it of its insulation. despite being garaged, this caused the cable to fray and then rust, making the door inoperable. this includes manually, as the cable catches on a roller at the door hinge in the sliding track. additional fear is that consequent motor strain may cause additional failure/expense/fire. the cable failure causes it to bind on the hinge roller and prevents the door from both opening *and* closing. in an accident, you will not be able to exit the vehicle from that side if necessary. door did open partially and then would not close without great exertion. thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. once the part fails, the door can not be made operable without major repair. toyota has tsb el004-004 on this issue that covers our particular vin, but will not cover the repair out of warranty. cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw). | |||
| 12/01/2009 | 90000 | ||
| Right power sliding door is completely inoperative. unable to open the door with either the manual handles (inside or outside) or the power switch. | |||
| 05/01/2010 | 35000 | ||
| 2004 toyota sienna right sliding door hinge failure and door pop opened while on the freeway. door will not stay close at all. door will close but will open immediately. door will stay completely open after trying to close many times. finally manual door switch had to be activated to close door. | |||
| 04/25/2011 | 82000 | ||
| Passenger sliding door failure. cable compromised due to design flaw that stripped it of its insulation. despite being garaged, this caused the cable to fray and then rust, making the door inoperable. this includes manually, as the cable catches on a roller at the door hinge in the sliding track. additional fear is that consequent motor strain may cause additional failure/expense/fire. the cable failure causes it to bind on the hinge roller and prevents the door from both opening *and* closing. in an accident, you will not be able to exit the vehicle from that side if necessary. door did open partially and then would not close without great exertion. thankfully, my wife was able to force it closed before having to take the highway with our children inside and an open door. once the part fails, the door can not be made operable without major repair. toyota has tsb el004-004 on this issue that covers our particular vin, but will not cover the repair out of warranty. cost of repair is approximately $2,000 and the fear is that many, like us, will not have the part repaired due to this cost (and anger over *acknowledged* design flaw). | |||
| 12/01/2009 | 90000 | ||
| Right power sliding door is completely inoperative. unable to open the door with either the manual handles (inside or outside) or the power switch. | |||
| 05/01/2010 | 35000 | ||
| 2004 toyota sienna right sliding door hinge failure and door pop opened while on the freeway. door will not stay close at all. door will close but will open immediately. door will stay completely open after trying to close many times. finally manual door switch had to be activated to close door. | |||
| 11/10/2010 | |||
| The rear, automatic sliding door to my 2004 toyota sienna is inoperable. the cable snapped. i've read numerous reports on-line of this type of incident related to this model. the repair estimates average about $1500. obviously, this is a consumer issue as well as a safety issue that should be addressed. | |||
| 10/15/2010 | 102000 | ||
| The wire apparatus that functions our both of our automatic side doors on our 2004 toyota sienna has snapped. both doors now do not function correctly and cause the one of the doors to require a lot of force to shut. my online research has enlightened me that this is in prevalent issue on the 2004 sienna minivan. please help! | |||
| 06/03/2010 | 100000 | ||
| Sliding doors open when driving. | |||
| 04/03/2011 | 238000 | ||
| I have a 2004 toyota sienna. both sliding doors now have broken cables and will not open from the inside. they only open when forced open from the outside. the repair cost from a toyota dealer is $1,600.00 per door. the part itself cost $1,100.00 plus the labor. the doors now are a safety issue since my son can not get out of the back quickly if needed. the cables rusted and severed while opening. the doors do not have a manual override to allow opening properly once the electronic operation is compromised. | |||
| 06/03/2010 | 100000 | ||
| Sliding doors open when driving. | |||
| 04/03/2011 | 238000 | ||
| I have a 2004 toyota sienna. both sliding doors now have broken cables and will not open from the inside. they only open when forced open from the outside. the repair cost from a toyota dealer is $1,600.00 per door. the part itself cost $1,100.00 plus the labor. the doors now are a safety issue since my son can not get out of the back quickly if needed. the cables rusted and severed while opening. the doors do not have a manual override to allow opening properly once the electronic operation is compromised. | |||
| 12/04/2008 | 24000 | ||
| Tl-the contact owns a 2004 toyota sienna. the contact stated that the passenger sliding door would not stay closed; it seemed that the latch did not function correctly. the vehicle was repaired twice by the dealer. the contact called the manufacturer after the third failure who offered to pay for the part but not the labor. the vehicle was being repaired a third time. the current mileage was approximately 64,000. the failure mileage was approximately 24,000-bk | |||
| 03/30/2011 | 85000 | ||
| Tl-the contact owns a 2004 toyota sienna. the contact stated that the drivers door has broken and will not open more than 2 inches. the vehicle was inspected by a independent mechanic and they advised her that the hendges on the door were not welded properly. the manufacturer was then contacted and they advised her that they were offering a extended warranty, but she didn't fall into the category. the vehicle has not been repaired. the failure mileage was approximately 85,000. tb | |||
| 03/22/2011 | 88000 | ||
| Tl- the contact owns 2004 toyota sienna. the contact stated the motor cable for the passenger side sliding door broke. the contact took the vehicle to the dealer and was told the motor assembly unit failed and would need to be replaced. the door can no longer be opened, because the dealer stated if it was opened it would cause further damage. the dealer did not give a cause for the failure. the failure mileage and current mileages were 88,000.rl | |||
| 05/10/2009 | |||
| I own a 2004 toyota sienna with power sliding doors. the cable on my driver's side door snapped, causing the door to not be able to close. my husband sat in the back seat and held the door shut while we drove it to the service center. the repair was estimated to be around $1500, so we had them disable the power feature and we now use the door manually. this cable snapping on 2004 sienna vehicles is a known problem which they refuse to issue a recall for. the sliding doors are poorly designed and dangerous. i currently drive a newborn and a toddler around in my sienna and i don't trust the doors that are supposed to protect them. please encourage toyota to issue a recall and fix these broken sliding doors! | |||
| 03/22/2011 | 88000 | ||
| Tl- the contact owns 2004 toyota sienna. the contact stated the motor cable for the passenger side sliding door broke. the contact took the vehicle to the dealer and was told the motor assembly unit failed and would need to be replaced. the door can no longer be opened, because the dealer stated if it was opened it would cause further damage. the dealer did not give a cause for the failure. the failure mileage and current mileages were 88,000.rl | |||
| 05/10/2009 | |||
| I own a 2004 toyota sienna with power sliding doors. the cable on my driver's side door snapped, causing the door to not be able to close. my husband sat in the back seat and held the door shut while we drove it to the service center. the repair was estimated to be around $1500, so we had them disable the power feature and we now use the door manually. this cable snapping on 2004 sienna vehicles is a known problem which they refuse to issue a recall for. the sliding doors are poorly designed and dangerous. i currently drive a newborn and a toddler around in my sienna and i don't trust the doors that are supposed to protect them. please encourage toyota to issue a recall and fix these broken sliding doors! | |||
| 12/25/2010 | 80000 | ||
| A few months ago a cable snapped on the passenger side sliding side doors. without the cable the door will not open properly. recently, the same cable snapped on the driver's side sliding side door. now that door will not open. i have been told that an entire new cable assembly must be placed in each door. without the sliding side doors opening the only means of ingress and egress from the vehicle is through either the rear hatch or the front doors. it is both a safety concern as well as very inconvenient to not be able to use those doors. the side sliding doors, back when they still worked, were also prone to freezing shut whenever it got cold outside and the doors would not open unless they thawed. again, this made the passenger compartment difficult to access and dangerous in case of an emergency. | |||
| 05/10/2009 | |||
| I own a 2004 toyota sienna with power sliding doors. the cable on my driver's side door snapped, causing the door to not be able to close. my husband sat in the back seat and held the door shut while we drove it to the service center. the repair was estimated to be around $1500, so we had them disable the power feature and we now use the door manually. this cable snapping on 2004 sienna vehicles is a known problem which they refuse to issue a recall for. the sliding doors are poorly designed and dangerous. i currently drive a newborn and a toddler around in my sienna and i don't trust the doors that are supposed to protect them. please encourage toyota to issue a recall and fix these broken sliding doors! | |||
| 12/25/2010 | 80000 | ||
| A few months ago a cable snapped on the passenger side sliding side doors. without the cable the door will not open properly. recently, the same cable snapped on the driver's side sliding side door. now that door will not open. i have been told that an entire new cable assembly must be placed in each door. without the sliding side doors opening the only means of ingress and egress from the vehicle is through either the rear hatch or the front doors. it is both a safety concern as well as very inconvenient to not be able to use those doors. the side sliding doors, back when they still worked, were also prone to freezing shut whenever it got cold outside and the doors would not open unless they thawed. again, this made the passenger compartment difficult to access and dangerous in case of an emergency. | |||
| 03/03/2011 | 170000 | ||
| 2004 toyota sienna xle driver's side power door cable (part of the motor and clutch assembly) frayed and snapped. toyota recommends full replacement of motor and assembly part at $1200 plus labor $660. (wire material cost estimated at $20 or less.) issue: design defect leading to material stress/breakage. | |||
| 08/01/2008 | |||
| 2004 toyota sienna driver door problem. door makes cracking and popping when being opened have been told that it is a broken weld but the door has never been pushed to far or compromised in any way that would have broken weld. toyota basically washed their hands of any responsibility though from reading posts on this site and others it is a common problem. | |||
| 02/14/2010 | 65000 | ||
| My 2004 toyota sienna mini van power sliding door made a horrific 'snapping' sound when the cable that activates the door snapped. the snapping cable did not hurt anyone, but could have if someone was standing behind the door near the rear quarter panel window. the door is no longer functional and will cost $1500-$3000 to repair. | |||
| 12/19/2010 | 115000 | ||
| The power struts on the rear hatch of my sienna were recalled and replaced because they were not holding, and were falling down on people. my hatch recently fell on me, even with the new part. at the time of the incident, i was putting things in my trunk. the hatch slammed down, hitting me on my head. this has caused head, neck and back injuries. i am now in month 2 of physical therapy and rehabilitation. the new struts are not that old and will have to be replaced, as this continues to happen, especially when it is cold. a replacement part for a recall should fix the problem, not continue it. | |||
| 12/17/2004 | 8000 | ||
| We have a 2004 toyota sienna ce. since purchasing this vehicle, any time the temperature is 32 degrees or lower, the sliding doors do not open. this is a dangerous situation. i have to get my kids in and out of the car via the back tailgate. if there were an emergency and we needed to extricate our children or passengers quickly, we would not be able to do so. | |||
| 12/19/2010 | 115000 | ||
| The power struts on the rear hatch of my sienna were recalled and replaced because they were not holding, and were falling down on people. my hatch recently fell on me, even with the new part. at the time of the incident, i was putting things in my trunk. the hatch slammed down, hitting me on my head. this has caused head, neck and back injuries. i am now in month 2 of physical therapy and rehabilitation. the new struts are not that old and will have to be replaced, as this continues to happen, especially when it is cold. a replacement part for a recall should fix the problem, not continue it. | |||
| 12/17/2004 | 8000 | ||
| We have a 2004 toyota sienna ce. since purchasing this vehicle, any time the temperature is 32 degrees or lower, the sliding doors do not open. this is a dangerous situation. i have to get my kids in and out of the car via the back tailgate. if there were an emergency and we needed to extricate our children or passengers quickly, we would not be able to do so. | |||
| 12/19/2010 | 115000 | ||
| The power struts on the rear hatch of my sienna were recalled and replaced because they were not holding, and were falling down on people. my hatch recently fell on me, even with the new part. at the time of the incident, i was putting things in my trunk. the hatch slammed down, hitting me on my head. this has caused head, neck and back injuries. i am now in month 2 of physical therapy and rehabilitation. the new struts are not that old and will have to be replaced, as this continues to happen, especially when it is cold. a replacement part for a recall should fix the problem, not continue it. | |||
| 12/17/2004 | 8000 | ||
| We have a 2004 toyota sienna ce. since purchasing this vehicle, any time the temperature is 32 degrees or lower, the sliding doors do not open. this is a dangerous situation. i have to get my kids in and out of the car via the back tailgate. if there were an emergency and we needed to extricate our children or passengers quickly, we would not be able to do so. | |||
| 12/15/2010 | 100000 | ||
| Power sliding door failure 2004 sienna the power sliding door on my 2004 sienna has failed 3 times. the first 2 were covered under warranty, but the 3rd time is not. this is a very costly repair as the whole door needs to be taken apart and is estimated @ $1,400. it is also a safety issue as children cannot get out by themselves if they need to in a crash. i have contacted toyota corporate to no avail. my case # is 110-1210025. nothing in a vehicle should need to be repaired three times!! there are 1000s of complaints and once again toyota will not do something until someone dies in a crash as a result of this! | |||
| 12/15/2010 | 117500 | ||
| The driver door makes a load clicking noise when you open or close the door. the door does not open or close properly. i have not repaired it yet but have been told it is a spot weld that has failed. i also read online that this is a very common problem on the 2004 sienna | |||
| 12/15/2010 | 100000 | ||
| Power sliding door failure 2004 sienna the power sliding door on my 2004 sienna has failed 3 times. the first 2 were covered under warranty, but the 3rd time is not. this is a very costly repair as the whole door needs to be taken apart and is estimated @ $1,400. it is also a safety issue as children cannot get out by themselves if they need to in a crash. i have contacted toyota corporate to no avail. my case # is 110-1210025. nothing in a vehicle should need to be repaired three times!! there are 1000s of complaints and once again toyota will not do something until someone dies in a crash as a result of this! | |||
| 12/15/2010 | 117500 | ||
| The driver door makes a load clicking noise when you open or close the door. the door does not open or close properly. i have not repaired it yet but have been told it is a spot weld that has failed. i also read online that this is a very common problem on the 2004 sienna | |||
| 09/18/2010 | |||
| Power door cable snapped during operation. | |||
| 01/09/2011 | 116000 | ||
| 2004 toyota sienna van drivers side sliding door rear latch has become detatched and the door won't close. not only is this a safety hazard while driving but the locks will not engage with an open door. | |||
| 09/18/2010 | |||
| Power door cable snapped during operation. | |||
| 01/09/2011 | 116000 | ||
| 2004 toyota sienna van drivers side sliding door rear latch has become detatched and the door won't close. not only is this a safety hazard while driving but the locks will not engage with an open door. | |||
| 09/18/2010 | |||
| Power door cable snapped during operation. | |||
| 01/09/2011 | 116000 | ||
| 2004 toyota sienna van drivers side sliding door rear latch has become detatched and the door won't close. not only is this a safety hazard while driving but the locks will not engage with an open door. | |||
| 12/29/2010 | 88000 | ||
| Toyota siena xlt 2004 power door cable snaps due to exposure to weather. cable then jams in door, causing door to malfunction as daughter was exiting the van. | |||
| 06/20/2010 | 97000 | ||
| The driver door makes a load clicking noise when you open or close the door. the door does not open or close properly. i have not repaired it yet but have been told it is a spot weld that has failed. i also read online that this is a very common problem on the 2004 toyota sienna | |||
| 12/13/2010 | |||
| Automatic door stopped working. | |||
| 10/30/2010 | 112615 | ||
| 2004 toyota sienna passenger side (power) door refuses to close; broken door cable. also, the driver's side door (manual) has been broken for over 3 yrs; toyota fixed this 3 times while still under warranty but refuses to fix it again despite the fact that it is a design defect since it keeps happening. | |||
| 11/10/2010 | 80000 | ||
| 2004 toyota sienna xle van door cable/motor broke. door stuck open and were not able to close maually. can't drive because door is stuck open. only way to fix is cut cable or pay $2000 to toyota to fix the door motor. | |||
| 10/30/2010 | 112615 | ||
| 2004 toyota sienna passenger side (power) door refuses to close; broken door cable. also, the driver's side door (manual) has been broken for over 3 yrs; toyota fixed this 3 times while still under warranty but refuses to fix it again despite the fact that it is a design defect since it keeps happening. | |||
| 11/10/2010 | 80000 | ||
| 2004 toyota sienna xle van door cable/motor broke. door stuck open and were not able to close maually. can't drive because door is stuck open. only way to fix is cut cable or pay $2000 to toyota to fix the door motor. | |||
| 10/23/2010 | 70000 | ||
| Tl- the contact owns 2004 toyota sienna. the contact stated the front passenger door will not open from inside or outside the vehicle. the contact stated the automatic system failed first then the door stopped working altogether. the sliding door on the passenger side of the vehicle is failing as well. it will open manually, but only from the inside. the vehicle had not been inspected by the dealer. the failure mileage was 70000 and the current mileage was 71000.rl | |||
| 09/15/2010 | 120000 | ||
| Cables on both rear power sliding doors have frayed and snapped. replacement cost of cable is excessive at $2200 per door. | |||
| 10/04/2010 | 89000 | ||
| Driver side sliding door cable frayed and snapped. | |||
| 09/15/2010 | 120000 | ||
| Cables on both rear power sliding doors have frayed and snapped. replacement cost of cable is excessive at $2200 per door. | |||
| 10/04/2010 | 89000 | ||
| Driver side sliding door cable frayed and snapped. | |||
| 10/12/2010 | 109000 | ||
| Sienna 2004 xle power door cable snapped and sliding door wont work. though car had been serviced by toyota dealer all the time. | |||
| 10/04/2010 | 89000 | ||
| Driver side sliding door cable frayed and snapped. | |||
| 10/12/2010 | 109000 | ||
| Sienna 2004 xle power door cable snapped and sliding door wont work. though car had been serviced by toyota dealer all the time. | |||
| 10/04/2010 | 89000 | ||
| Driver side sliding door cable frayed and snapped. | |||
| 10/12/2010 | 109000 | ||
| Sienna 2004 xle power door cable snapped and sliding door wont work. though car had been serviced by toyota dealer all the time. | |||
| 04/01/2010 | 50000 | ||
| Tl-the contact owns a 2004 toyota sienna. while parked he opened the front drivers side door and could hear a popping noise. he also noticed that the door was swinging very easily on the hinge. the vehicle was taken to an authorized dealer where he was informed the failure was due to the welding on the door check lever, but it was not repaired. the failure mileage was 50,000 and the current mileage was 57,000. sm. | |||
| 09/24/2010 | 82475 | ||
| 2004 toyota sienna's automatic sliding door mechanism jammed preventing door closure. the door could not be closed automatically or manually. circumstances forced passengers, including 4 small children, to travel several highway miles with that door open. in april 2004 toyota modified that door mechanism for new product and issued technical service bulletin el004-04 power sliding door inoperative to correct existing product. sienna's early 2004 sliding door is a defective product. the sienna product is a minivan marketed to families and children. as such it is designed to be a closed vehicle. the defective door should be considered a child restraint failure because closed doors are, in fact, the primary protective restraint in a family vehicle. corrective action we elected is to cut the automatic door's tractor cable. that frees the door to close and permanently disengages the defective door mechanism. | |||
| 09/09/2010 | 80250 | ||
| 2004 toyota sienna. power sliding door cable snaps. leaving door unable to open fully. toyota dealer says part is $1200 dollars and 4.3 hours labor to install. $1800 to fix. | |||
| 07/15/2008 | 80000 | ||
| Tl- the contact owns 2004 toyota sienna. the contact stated that the cables on the rear sliding passenger doors had rusted and broken. this prevents that contact from being able to open or close the door. this has happened to both rear sliding doors. the dealer stated that this is none problem, but the cable is not covered under warranty and there is not recall. the failure mileage was 80000 and the current mileage was 101000.rl | |||
| 08/25/2010 | 90000 | ||
| 2004 toyota sienna minivan. toyota has recognized that there was a safety issue with the driver's door mechanism in 2007 and an extended warranty was issued to repair the problem and it included my vehicle model specifically. i however, did not get any mail regarding the issue. the only time i was made aware of it is when i mentioned it to my personal mechanic and he is the one that printed the letter for me on may 07, 2010 from an internet site. i took my car in for repair of the problem today on august 25, 2010 and the toyota dealership charles maund toyota in austin texas failed to honor and repair the problem on today's date stating because of some technicality they will not honor the repair it at no cost to me anymore, and do not consider it a safety issue anymore. the door still has the potential of breaking off , the hinges that hold it are defective and broken and make a loud noise every time one opens or closes the driver's door.it is actually a true safety issue if the door falls off and no one can drive the vehicle. it is a manufacturer's defect and it has to be repaired at no cost to the consumer even if it is out of this arbitrary time frame that the company had created. the manufacturers are responsible for their work and honoring their products' safety. toyota's position is just unacceptable to create that are unsafe and not stand behind them and repair them when necessary. | |||
| 07/15/2009 | 140000 | ||
| We own a 2004 toyota sienna xle and have owned it for 5 years. last year, our automatic sliding door (passenger side) cable snapped, making the door unable to open automatically. we had been using it just as a manual door, and have recently been having problems with both sliding doors unable to open at all, even manually. it seems to have something to do with the locking mechanism. it is as if the doors are still locked even though they are not. this is a dangerous problem, and after some research i have found that this is not an isolated incident, but rather that this is an inherent problem with this particular vehicle. with so many owners having these same problems, i think toyota should issue a recall instead of making money on having them have to fix it themselves. they are very costly repairs. | |||
| 08/25/2010 | 90000 | ||
| 2004 toyota sienna minivan. toyota has recognized that there was a safety issue with the driver's door mechanism in 2007 and an extended warranty was issued to repair the problem and it included my vehicle model specifically. i however, did not get any mail regarding the issue. the only time i was made aware of it is when i mentioned it to my personal mechanic and he is the one that printed the letter for me on may 07, 2010 from an internet site. i took my car in for repair of the problem today on august 25, 2010 and the toyota dealership charles maund toyota in austin texas failed to honor and repair the problem on today's date stating because of some technicality they will not honor the repair it at no cost to me anymore, and do not consider it a safety issue anymore. the door still has the potential of breaking off , the hinges that hold it are defective and broken and make a loud noise every time one opens or closes the driver's door.it is actually a true safety issue if the door falls off and no one can drive the vehicle. it is a manufacturer's defect and it has to be repaired at no cost to the consumer even if it is out of this arbitrary time frame that the company had created. the manufacturers are responsible for their work and honoring their products' safety. toyota's position is just unacceptable to create that are unsafe and not stand behind them and repair them when necessary. | |||
| 07/15/2009 | 140000 | ||
| We own a 2004 toyota sienna xle and have owned it for 5 years. last year, our automatic sliding door (passenger side) cable snapped, making the door unable to open automatically. we had been using it just as a manual door, and have recently been having problems with both sliding doors unable to open at all, even manually. it seems to have something to do with the locking mechanism. it is as if the doors are still locked even though they are not. this is a dangerous problem, and after some research i have found that this is not an isolated incident, but rather that this is an inherent problem with this particular vehicle. with so many owners having these same problems, i think toyota should issue a recall instead of making money on having them have to fix it themselves. they are very costly repairs. | |||
| 08/25/2010 | 90000 | ||
| 2004 toyota sienna minivan. toyota has recognized that there was a safety issue with the driver's door mechanism in 2007 and an extended warranty was issued to repair the problem and it included my vehicle model specifically. i however, did not get any mail regarding the issue. the only time i was made aware of it is when i mentioned it to my personal mechanic and he is the one that printed the letter for me on may 07, 2010 from an internet site. i took my car in for repair of the problem today on august 25, 2010 and the toyota dealership charles maund toyota in austin texas failed to honor and repair the problem on today's date stating because of some technicality they will not honor the repair it at no cost to me anymore, and do not consider it a safety issue anymore. the door still has the potential of breaking off , the hinges that hold it are defective and broken and make a loud noise every time one opens or closes the driver's door.it is actually a true safety issue if the door falls off and no one can drive the vehicle. it is a manufacturer's defect and it has to be repaired at no cost to the consumer even if it is out of this arbitrary time frame that the company had created. the manufacturers are responsible for their work and honoring their products' safety. toyota's position is just unacceptable to create that are unsafe and not stand behind them and repair them when necessary. | |||
| 07/15/2009 | 140000 | ||
| We own a 2004 toyota sienna xle and have owned it for 5 years. last year, our automatic sliding door (passenger side) cable snapped, making the door unable to open automatically. we had been using it just as a manual door, and have recently been having problems with both sliding doors unable to open at all, even manually. it seems to have something to do with the locking mechanism. it is as if the doors are still locked even though they are not. this is a dangerous problem, and after some research i have found that this is not an isolated incident, but rather that this is an inherent problem with this particular vehicle. with so many owners having these same problems, i think toyota should issue a recall instead of making money on having them have to fix it themselves. they are very costly repairs. | |||
| 08/01/2010 | 90000 | ||
| The driver's sode sliding door on my 2004 toyota sienna began to get stuck when in the automatic position over a two month period. then we had an incident where the door would not close. we have taken the minivan to a toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. i am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door. | |||
| 06/06/2010 | 115000 | ||
| 2004 toyota sienna. the lock on the power sliding door has failed and we are unable to unlock or open the door. it can not be used to exit the vehicle in the case of an emergency as the door is basically non-functional. | |||
| 06/28/2010 | 120000 | ||
| 2004 toyota sienna automatic sliding door cable broke and door can not open anymore | |||
| 10/10/2009 | 78000 | ||
| My driver side sliding door fell off my 2004 toyota sienna. when i looked closely i found the cable was snapped, and the door was jammed with the kids inside the car was unable to go no where until a friend was able to help us out, the dealer want over $1500 to fix the problem, no way i can afford that at this time, so they suggested to cut the cable and make the door manual and that is what i'm running on right now, it happened at 78000 miles and the car now has 89000, and of course warranty was over long time ago. | |||
| 06/23/2010 | 90000 | ||
| Driver's door detent weld failure. i have an '04 toyota sienna that on the driver's side door uses a detent strap to hold the door open at certain points. where the strap is held at, on the door, there are two spot welds that attach the bracket to the door. the strap is bolted to the bracket. the problem seems to be that two spot welds are not strong enough to hold this bracket. after i found out there was a problem with the door, i contacted my local toyota dealer, and the service person was ware of this condition . they said it is too far gone to weld and repair and that they would have to put on a new door. after discussing it with this person and the service manager the dealerships position was that it was out of warranty and that the tsb that extended the warranty was expired due to both my mileage and to the timing of my request. so, i want to know what it takes to make this or anything arecall and how to force toyota to pay for the repair. | |||
| 05/15/2010 | 100000 | ||
| Our 2004 toyota sienna has recently been having severe issues with the power sliding door. it would shut and then immediately open again. could not open the door manually. now the sliding door on the driver's side will not open either. a definite safety hazard for two rear doors that we can not operate. | |||
| 06/09/2010 | 118297 | ||
| My 04 sienna minivan right power sliding door failed open. the cable in the track below the rear window separated and jammed the mechanism in the rear hinge. this is a significant safety problem. the design of the power sliding door is flawed. the cable appears to have inadequate protection from the environment. after the metal core of the cable is compromised, it can fail in a way to jam the door open which is what happened to my sienna. if the cable were to break completely, the door would move unrestrained until full open or closed. sienna minivans with this design should be recalled. the power door had only had what i consider normal usage. it | |||
| 06/07/2010 | 79185 | ||
| 2004 toyota sienna xle awd limited with second left passenger sliding door failure. problem first occurred in sep 2008 with door sticking with open/close. referred by toyota to auto body shop in nov 2008 for repair - motor/hinge replaced. failed again after repair and repaired 3/18/2009 by replacing door assembly. now door is frozen again and will not open automatically or manually. | |||
| 02/16/2010 | 1 | ||
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) my manual sliding door won't latch either, but it is a welding issue. on the back of the door the latch that is supposed to keep the door closed came loose from the door & is just floating inside the door. has anyone else had this problem? it seems to be in conjunction with the other welding issue toyota had with the front doors. this problem occurred about 4 months ago, & now my front door has had the welding come loose, which was a recall. please let me know if you've heard of anyone else having this problem. thank you. [xxx] *tr | |||
| 05/12/2010 | 80000 | ||
| This is for a toyota sienna xle limited 2004. the cables have snapped on both side sliding doors making them inoperable as automatic doors and hazardous when used as manual sliders. | |||
| 02/20/2010 | |||
| The passenger side automatic door on my 2004 toyota sienna opens half way and then produce a horrible noise as if something is stuck and then tries to go back to latch position. | |||
| 05/06/2010 | 70000 | ||
| Hello, our 2004 toyota sienna xle driver side sliding door wire snapped day before yesterday. i took it to the near by toyota dealer and they told me that since i am out of warranty it cost me around $2340. i didnt expect this from a well rated auto company and i am not at all happy. i even went through some websites where they wrote about the same issue. i am very frustrated about this and would like to file a complaint. hope the company understand the issue and try to fix it and resolve the issue by fixing the existing vehicles. | |||
| 04/20/2010 | 70000 | ||
| I have a 2004 toyota sienna van. the passenger automatic door lock no longer works. i can only manually lock and unlock it from the inside of the vehicle. the remote entry and the front automatic door lock/unlock does not work for that door. it is an automatic sliding door. that feature works fine. | |||
| 03/01/2008 | 85000 | ||
| Our 2004 sienna sliding door became stuck open and we were forced to cut the cable in order to shut the door. the toyota dealer quoted several thousand $$ to fix it. the cable remains cut and we now use it as a manual opening door. | |||
| 04/24/2010 | 52195 | ||
| Sienna 2004 le attempting to open the passenger side rear power sliding door the mechanism made a clicking sound and the cable snapped. the motor still appears to be functioning but one of the 2 cables operating the door (braided metal cable) snapped and now the door only slides part way open in the 'manual' mode. i have only 83,000 kms on this 2004 sienna le and was shocked to see this failure. however, i feel lucky that neither of my children were injured by the cable or mechanism failure. now i am operating the door in manual mode but it is not opening correctly and i am worried that it may open incorrectly and cause a safety hazard. | |||
| 04/04/2009 | 125000 | ||
| Sienna 2004 xle van. the rear side power door stopped working. the cable had broken and hence the power drive for opening and closing the door would not work. the door could be opened by sliding the door manually. i took the van into the dealership to have the part replaced. they were unable to get to the repair and we were leaving town. i asked them if the car was safe to drive as there was no way to disable the door from use and there would be children in the rear who would by habit reach to open the door. the service manager assured me it was fine - only difficult to open manually and even came to the vehicle to demonstrate. the next morning, my husband drove the van to on errands before loading up to take it on vacation. he unthinkingly opened the rear passenger door resulting in the far back side window shattering and the door falling off onto the ground. if there had been someone seated in the vehicle, they would have been covered in glass. if a child had opened the door, it would have fallen on him. we took the van to the dealership and called the toyota corporate line - both refused to acknowledge that the issue was a safety problem we took the car to an independent repair shop who told us that the cable system was no longer available and had been replaced by a different system which may have been because of the potential safety and poor engineering design. i wrote letters to toyota but received no response. | |||
| 01/18/2010 | |||
| The cable to the automatic passenger side sliding door rusted and snapped. we pushed the button by the sterring wheel to make it a manual door since it was going to cost between 1,400 and 1,600 dollars depending on the dealership we asked. however the only way to close the door once fully opened is to reach inside the door and pull the inside handle to unlock the holding mehanism to keep the door from sliding shut. my 10 year old son was getting out of the car and shutting the door by using the inside handle to unlatch the door when his fingers were smashed in the door. | |||
| 04/15/2007 | 100000 | ||
| Driver side passenger door on a 2004 toyota sienna mini van will not close. normal use of the door. it is electronic opening and closing. however the door goes to shut and then continuously opens back up as if a sensor won't let it close. however when switching to manual, the door does not close either. nothing in the door runner would cause it not to close, cleaned out all door runways and openings. something with the door clasp not closing around the hatch of the door prevents the door from remaining closed. the safety issue is the door does on some occasions start opening while driving. toyota dealer says its our fault and that it would cost close to $2,000 dollars to fix. money is not the object here, it is a known issue with many sienna owners and this is just another example of their poor quality workmanship | |||
| 04/10/2010 | 98000 | ||
| Passenger sliding (manual door, not electric version) door will not unlatch when trying to open. opens about 1/2 inch, but does not move any farther (this is not a freeze/ice issue, it is happening all the time in warm weather). latch appears not to be unlatching. if i pull really hard, grabbing on the sliding door from the outside while the front passengers door is open(so i can grap the sliding door with 2 hands), i can get the door to finally open. no way to do it without doing that. used to be occasional, but happening all the time now. driving with door partially open is a safety conditon. not being able to open the door in an emergency is a safety issue. having kids get in on the road side of the street is a safety issue. | |||
| 06/06/2009 | 71000 | ||
| 2004 toyota sienna power sliding door cable snapped and ruined sliding door motor. dealer to charge $2000 for fix. 1 year earlier passenger door cable snapped. same issues. | |||
| 03/11/2010 | 128000 | ||
| My 2004 toyota sienna le power door, passenger side, hinge is loose from its track and the dealer wants $500 to repair. my van has 128,000 miles but the reason we bought the toyota and not the honda was because of toyota's reputation. i realize the van has over 100,000 miles but i thought this part should have lasted longer. the door now only works manually and is diffucult to open thus it's a real hassle if you have kids in the back seat. it seems to have failed prematurely as i thought toyotas lasted longer. the dealer has ordered the part and this is a two week turnaround item but after reading the blogs i need to fle a complaint as this type of problem looks to be quite common. my other vehicle is a tacoma 2005 and it has a few cosmetic problems as well. specifically, the sun visors are defective; i replaced the drivers side at a cost of $75 and the passenger is doing the same thing. my next vehicle will be a honda. | |||
| 10/11/2009 | 98000 | ||
| Car parked on hill while opening the power sliding door cable snapped and door slid closed on hand. door cable is a small thin cable the door motor pulls on in both directions to open and close. cable rusted through there is no maintenance schedule or way to inspect cable. cable rusted and broke within door. cable should have been made of stainless steel or some none corrosuve material. there are a large number of complaints for this online. a small child would be in danger due to the weight of this door. | |||
| 01/06/2010 | 121000 | ||
| Toyota sienna '04 driver side door has a loud clunking sound when opening and closing doors. toyota issued a letter to customers to get the door fixed but i never got a letter. why diid toyota sent out letter to fix the problem and not call it a recall. please help to get my door fix | |||
| 10/01/2009 | 78000 | ||
| I own a 2004 toyota sienna le. the rear passenger door is automatic. one of the reasons why we purchased this vehicle. it has since stopped working. i was bringing the kids home and went to drop off another child. opened the door with the power button, worked fine. door would not shut. turned the power off to the door, still would not shut. had to drive home with the door ajar. children needed to get out the drivers side rear door. my husband tried to open the door and could not. he gave it a good tug and the cable snapped. when we called our local toyota dealership, they told us that the motor had to be replaced, to the tune of $2,000. it has not been repaired, since we can not afford that. researching it on the internet, my husband found that there was a safety notice that went out to the dealerships, asking that they check the doors when the vans are in for routine maintainence, to ensure that a new center bracket has been put on the doors, to help alievate this problem. when he called up toyota customer service to ask if we could find out if this was done, he was told no. they do not give that out, and if we had brought the car in for oil changes, it would have been checked. my husband does our oil changes, every 5,000 miles, so there was not need for us to take it in for maintainance. he asked if there was any type of warranty on it, since they would give us no information. he was told no, if we were prior toyota owners, they would help us, but since this is our first toyota product, they were willing to do nothing. asking to speak with a manager did no good either. he was told they did not want to speak with him. now, i am bringing the car to the dealership next week to have the steering checked out. it is sticking when you are turning the wheel. you have to manually turn it back. not sure if i want to buy another toyota product. they do not seem to be very reliable. | |||
| 03/24/2010 | 56000 | ||
| 2004 toyota sienne le, with only 56,000 miles, passenger side power sliding door made a grinding noise when it opened and now it will not close. dealership repair costs are between $1,500 and $2,000. that's an outrage, to pay that much just to shut the darn door! | |||
| 08/29/2008 | 84734 | ||
| Right side power sliding door sticking. must manually pull handle to get door to unlatch. once the door is in motion, you can control(open/close) with key chain controller or both power buttons inside vehicle. same problem if the door is in open position, door latch will not released with any power buttons, must manually pull handle to get door to unlatched. dealer cleaned and lubed door on 8-29-2008 at 84,734 miles. charged $21 for service. later in evening same problem occured, i took the sienna back to dealership the next day. service technician said it needed a new(door) motor and would cost $1,500. i was shocked since the day before they had claimed everything was ok and it was only $21. needless to say, the door has not been fixed, i feel it is a major safety concern and it is sad to learn that there are a lot of people having the same problem. the problem seems to be consistent between 75,000 to 85,000 miles. would appreciate if you could look into this problem. | |||
| 03/01/2010 | 110000 | ||
| A broken cable interferes with the proper operation of my slideing door and could make it difficult to exit the car in an emergency. the cable that opens and closes the passenger sliding door rusted and snapped a few weeks ago. i found that a lot of other customers have a similar issues and many of them commented that not only is the part expensive, but the replacement of the part also appears to be a major expense. it does not appear that this issue is covered by a recall, but the large number of complaints entered at nhtsa.gov does suggest that there is a systematic problem with this cable. i called the toyota customer experience center three times in the last week. each time, i waited on hold for ~45 minutes before hanging up. it does not appear that they have an e-mail address to register a complaint. thus, i am writing to you. | |||
| 03/07/2010 | 108000 | 1 | |
| Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. as a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. we had to cut the cable off to get the tangled cable free of the door so we could close it. it is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. we also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as i said the door was stuck half open/half closed. *tr | |||
| 09/27/2009 | 74000 | 1 | |
| We purchased the new 2004 toyota sienna on or about august of 2004. in about late september of 2009 i noticed a popping sound coming from the driver's door when opening and closing it. it became progressively worse in the following weeks. i checked on-line and discovered it to be a common problem with other 2004, 05, 06, 07 and 08 siennas. i had a 5 year extended warranty and called the toyota customer service here in hawaii and was told that the warranty had expired so they were not going to do anything. i asked if toyota factory welds were only good for the life of the warranty and was not given an answer. i later discovered that a technical service bulletin tsbnv003-07 was issued by toyota but not a recall. they claim that a notice about the problem was mailed to the owners but we have never received it and have been living at the same address for 18 years. the broken part is an engineering flaw with the design of the plate welded to the door that causes the door strap welds to break loose if the broken part is not replaced or repaired the door will swing freely open to it's extreme and close suddenly without restriction when opening or closing the door. repairs typically cost around $2,000.00 outside of warranty with the replacement of the drivers side door. re-welding the failure points is not recommended as they are prone to fail again sooner than replacing the door. this failure also occurs on the passenger door. due to the cost of the repair i have made my own modifications by installing 3 nuts and bolts through the door into the broken part, but have noticed that the part has about a one inch cracked due to the original popping of the welds. i have yet to have the crack welded, if possible. also see the following site for a better description and understanding of this and other similar problems: http://sites.google.com/site/toyotasiennadefects/. *tr | |||
| 06/12/2009 | 65000 | 1 | |
| 2004 certified used toyota sienna has a driver's door check issue in which either the weld breaks or in more severe situations, the weld actually pulls off the door requiring complete replacement of the door to fix it. the solution was to issue a service bulletin extending the warranty to 5 yrs, 100,000 mi. my car was purchased the day after the 5 yrs was up and is well within the 100,000 mi. when addressed a few months after purchase as the sound became noticeable enough to take it in for checking out, the welded bracket was tearing a hole in the body of the car not just a broken weld. the dealer refuses to take care of it only agreeing to pay 1/2 the replacement cost of $1800. i understand this is a danger because if it fails completely, this door can both come off the frame as well as swing uncontrolled and slam body parts in the door. *tr | |||
| 02/25/2010 | 74000 | 1 | |
| Toyota 2004 sienna - power sliding door failures. driver side sliding door failed to open as cable snapped. door was jammed shut so we took the car to the dealership and were told we would have to replace the whole motor unit at a cost of $1,700. service dept disconnected motor unit so that door would open and close (but with no power option). two days later the cable snapped on the passenger side sliding door with the door open. it would not close. returned to the dealership and same action was taken as driver side door. will now cost $3,400 to fix. with 3 children the safety aspect of a door cable snapping with either the door jammed open or closed is obviously a major concern. having researched this issue over the past few days i can see that many sienna owners have had the same problem. this is a major safety and cost issue that should be investigated. *tr | |||
| 11/20/2009 | 111224 | 1 | |
| I have a 2004 toyota sienna le. i am unable to open my right rear power sliding door with the key fob, button on the b-pillar, or button on the driver overhead console. this problem occurs at all temperatures. for now, i can open the door manually. i have no confidence the problem will not get worse. the dealer diagnosis is a deforming rear roller door hinge. a door hinge bending during under normal use should not lead to a failure at any time. after some research on the internet, i have discovered many people are having the same problem and other problems. i am fortunate my sliding door power cable has not broken and i have a garage so my doors do not freeze shut in cold weather (have experienced on ski trips). these are separate problems but indicative of quality problems at toyota on the sienna doors. in the event of a crash, i have no confidence i will be able to open the door and get the children out. the sliding doors in the 2004 toyota sienna appear to be poorly designed and the hinge deforming under normal use. the vehicle should be recalled to fix these issues. *tr | |||
| 04/14/2007 | 40000 | 1 | |
| Rear passenger sliding door will not open. *tr | |||
| 09/15/2009 | 130334 | 1 | |
| Both passenger and driver 's side sliding doors cables have snapped and i can not open the passenger side door at all! the driver side door opens manually. *tr | |||
| 02/11/2010 | 80600 | 1 | |
| 2004 toyota sienna within one year, both automatic sliding doors have become inoperable first (passenger side) locking sensor failed, resulting in inability to use automatic (motorized) closing system second (driver's side) failed on 2/11/10. door cable got jammed in center hinge, resulting in inability to close door. had to drive to dealership with door fully open. both cases were estimated to cost almost $4000 total. first issue was resolved by just using door manually. second issue was resolved by cutting cable and using door manually. can not afford to fix both issues at $4000. many web searches have found same/similar issues on this van. *tr | |||
| 12/20/2009 | 111000 | 1 | |
| The weld that secures the door check mounting panel to the driver door is failing on my 2004 sienna le. i get the dreaded popping noises when the door is opened and closed. the door check is the device that holds the door open halfway or fully open. this device provides resistance so the door does not swing freely. toyota is aware of the issue (toyota service bulletin nv003-07) and extended the regular warranty to 5 years and 1000,000 miles for this situation (toyota motor sales usa letter to me in ~ 2008). stevinson toyota (lakewood co) told me the repair would be at my expense. my car is only 6 years old and has 111,000 miles. if toyota was concerned enough to extend the warranty and cover the repair, why not issue a recall for all vehicles that experience the problem? just because my car is 6 years old doesn't mean the safety issue due to a failed door check went away. when the retaining mechanism weld fails completely, the door will swing freely and could close suddenly without any resistance. any person in the way could be hit and any limbs/fingers could be trapped between the door and frame. this vehicle provides the family transportation so there are kids involved here. *tr | |||
| 02/12/2010 | 78500 | 1 | |
| Multiple problems with minivan doors since purchase in 2004. sliding doors freeze shut every winter, only opening after car warms up for 20-30 minutes. driver side door weld broke after 3 years and needed repair. front passenger door latch broke requiring use of bungee cords to keep door closed until repair part could be obtained. power sliding door and manual sliding door also do not stay open at times creating dangerous situation for people entering and exiting the vehicle. now, warning light comes on showing door open, driver side manual sliding door does not seem to close completely. while driving, door open light and interior lights are constantly activated. i have turned off interior lights to prevent battery drain from door staying slightly open when parked. dealership will perform diagnostic and repair work but advised since there is no recall issued that cost will be mine. the sheer number of reports of sliding door issues should be enough to warrant a response from toyota. *tr | |||
| 02/21/2010 | 70200 | 1 | |
| While driving my 2004 toyota sienna minivan, the cable which held the spare tire under the car snapped and the spare tire fell off the vehicle. *tr | |||
| 01/25/2010 | 12200 | 1 | |
| The drivers side sliding door on my 2004 sienna xle would not operate.the opening cable had frayed. the toyota dealer wanted $1,700. to repair this which is way too much for a problem i didn't cause. the dealer cut the cable and it now works manually but i can't open the door from the inside. this is a serious defect . i can't use the door in an accident. toyota should fix this. *tr | |||
| 02/03/2010 | 44814 | 1 | |
| Passenger side, automatic door stopped working. can not close the door completely causing a safety hazard. went to dealer ... dealer mentioned there is a known issue but they will fix it only if the vehicle has less than 36k miles ... problem was caused due to the sliding door motor, cable assembly and hitch which holds the door. dealer's estimate to fix the problem $2000. *tr | |||
| 02/04/2010 | 38914 | 1 | |
| Defective sliding door and cable on 2004 toyota sienna: recently, a cable that allows the side door(s) of the vehicle to open and close automatically, snapped in half. this very well could have snapped in half while a person was standing near the vehicle, creating a serious injury. with the cable now broken in half, the door(s) now will not latch properly when either the vehicle remote or the side door control(s) in the vehicle are depressed. this now creates a very hazardous situation. the side door(s) are also prone to freezing shut in the winter. until adequate thawing is completed, door(s) will remain frozen shut, allowing for limited access in and out of vehicle. upon noticing these problems, i took to the internet to find a resolution and found that is more that just a rare occurrence, but a legitimate problem. if you could please visit http://townhall-talk.edmunds.com/direct/view/.f0eb3fd you will find recent blogging of these issues. a tsb number of, 0085-09, was also noted on the blog indicating this problem. any help that you can give to help resolve these matters would greatly be appreciated. *jb | |||
| 02/01/2010 | 119000 | 1 | |
| The passenger side automatic sliding door has been touchy with its ability to open and close and to indicate to the car whether it is opened or closed. yesterday, the door ceased to operate. upon further investigation, it appears that a cable has snapped in the door and will need to be replaced. i feel that this is ridiculous for a 5 year old car. it is also very expensive, from $700 to $1800, with toyota dealers being the most expensive. *tr | |||
| 04/01/2009 | 75000 | 1 | |
| The power sliding doors on the 2004 sienna fail early, causing safety and usability issues. the power door cable wears out early due to faulty coating on he cable, faulty hinges and door freezing. once the cable snaps, the door can slide open upon acceleration. disabling the power feature allows the door to be used, but falsely causes the vehicle to register the door as closed when it is open, allowing the car to be put in gear and driven without the door properly latched closed. loose parts from the snapped cable and torn cable jacket easily lodge in the working mechanism, making the door behave inconsistently - sometimes latching, sometimes not. when not latched, the door easily slides forward or back if the vehicle is parked on a hill, potentially causing injury. in addition, the doors freeze closed in moderately cold (25 f) temperatures, causing them to open partially (a few millimeters). this causes extra strain and wear on the power door cables and can cause the vehicle to register an open door. if the door is left in this condition, it can mask other doors actually being opened while the vehicle is moving. the partial opening also causes a misalignment of the locking mechanism, making it very difficult to open the door to correct the partial opening. the door repair was quoted by multiple dealers at more than $3000. a tsb (0085-09) in early 2009 offered an alternate method of repair, but the cost is still more than $1700 per door. dealerships have been unwilling to provide the part to non-dealer mechanic's shop. *tr | |||
| 12/18/2009 | 124600 | 1 | |
| We have a 2004 sienna ce that we bought new. since owning the car (it has 125,000 miles on it) the sliding doors have frozen shut whenever the weather is cold. living in vermont, i thought that this issue was isolated. however, when my son tried to open the door and the handle snapped off because the door was frozen shut once again, i decided to check to see if there were other complaints. yes there were...many. i had to pay to have the handle replaced but was told that the door freezing shut was a typical complaint. *tr | |||
| 01/04/2010 | 73000 | 1 | |
| During normal operations of this 2004 toyota sienna xle van. right side powered door seized. door failed to open completely, and then it was difficult to shut and lock. i took the sienna to the local toyota dealership (heartland toyota, bremerton, washington) on 13jan10, and they diagnosed the problem as a failed motor, control cable, and computer (ecu). they also informed me it would cost $3,050 to repair. i was in shock. i checked online and there seems to be a chronic failure with the 'automatic' doors of toyota vans. toyota corporate instructed me to work with the local toyota dealer to arbitrate repairs since the door is not covered under warranty, or recall. i urge the nhtsa to investigate these doors. they should not fail , and seize after 5 years of normal wear. *tr updated 03/10/10 *bf | |||
| 01/10/2010 | 89000 | 1 | |
| 1. no events lead to the failure. 2. the driver's side rear sliding door cable and motor of a 2004 toyota sienna xle limited quit working, broken cable. now we are unable to open / close sliding door on driver's side. 3. having cable/motor replaced est cost $1000. *tr | |||
| 11/01/2009 | 1 | ||
| I purchased a 2004 toyota sienna le in 2003. the date that i was to pick up the brand new van i was informed of a recall. when i pick up the van i was told that the recall concerning the gas tank was made. now, the gas tank is linking, what should i do now. *tr | |||
| 01/04/2010 | 103000 | 1 | |
| 2004 toyota sienna automatic passenger side sliding door stopped working and wouldn't shut. this door also came open without warning, presenting a safety hazard to children riding in car. *tr | |||
| 01/07/2010 | 1 | ||
| My 2004 toyota sienna minivan sliding door freeze shut or partially open. sometimes i can not get the doors open to get my kids in or out in freezing weather. also, they freeze partially open and won't safely lock!! *tr | |||
| 01/06/2010 | 109000 | 1 | |
| Our 2004 toyota sienna xle, power sliding doors will not open, or latch closed all the way. it occurred during a cold spell in our area, and we haven't been able to fix it yet. it is a safety hazard, and extremely difficult to get my infant and my other children in and out of the van when both doors won't open. neither will open with the power buttons in the car, the buttons on our keys, or manually. there has been no way to get them open, and since they aren't latched closed, the van can't be locked, and when i drive it continuously beeps, alerting me to the open doors while i am driving. once again, i would like to emphasize how unsafe this is, as if there was an emergency, there would be no quick way that i, or any emergency personnel could get any passengers out of the back seats quickly and efficiently. apparently it costs more than $1200 per door for the dealer to fix the problem. *tr | |||
| 11/01/2009 | 80000 | 1 | |
| I have a 2004 toyota sienna minivan. it has two power sliding rear doors that use a cable to open and shut. over the past few months there has been a grinding noise coming from both doors and recently, one of the cables finally snapped, resulting in the door to be unusable. i am being told by toyota this is a $1200 repair as the whole door mechanism needs to be replaced, despite the fact the only problem is the snapped cable. this repair is only for one of the doors. the other cable looks as if it could snap soon, at which point it will be an additional $1200 to repair. my understanding of the issue is that the cable had a plastic coating that deteriorates over time. the coating becomes dry and brittle over time, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. as the bare cable is exposed to the elements, it weakens and the whole cable snaps, making the door jam altogether. after reading some information on the internet, it seems this is a common problem with many toyota sienna vans and this issue should be the subject of a recall. *tr | |||
| 08/15/2009 | 54000 | 1 | |
| 2004 sienna driver's door began to creak and then had difficulty opening and closing. inspection showed the weld broke. it was not reported until two weeks after the warranty was out, and the toyota extended warranty wouldn't cover it. they quoted 2,000 to 2,500 to fix it. they said this problem has been occurring, but only on the driver's side. when you hear the cracking sound, take it in right away. *tr | |||
| 01/10/2006 | 1 | ||
| Power sliding doors fail to open, primarily in cold weather. the vehicle was taken to the dealership about 10 times. fist they could not duplicate the problem, then when i was able to show it to them, they could not fix it. eventually the manufacturer sent a factory engineer to check the vehicle. he had the door seal replaced. that helped for a few weeks, now it's doing it again. i took it back today they said that they did all that they can, although there is nothing more that they can do for me. *tr | |||
| 12/28/2009 | 10000 | 1 | |
| My 2004 toyota sienna has had issues with the sliding doors ever since i have owned it. a couple of years into ownership the cable on the motorized door (passenger side) became slipped off its track, making closing the door impossible. the cable had to be snapped, converting the door to a manual door, so that the car could be locked and secured. the cost of repair was excessive (for me), thereby making this temporary solution a permanent one. the greater problem resides in operation of both rear sliding doors in cold weather. whenever it's cold, the doors stick and cannot be opened. the safety concerns are twofold. primarily, i am concerned that my children cannot be efficiently removed from the car, in the event of an accident. the other day, it was so cold, i actually snapped the door handle off the vehicle, attempting to open it. indirectly, i am also concerned about instructing my children to enter the car, via the front doors, and to climb over the front seats. without adult presence, any child could inadvertently kick the (automatic) gear shifter into reverse or drive, thereby endangering an person who might be in front or in back of the vehicle. in areas where one is accustomed to start a vehicle and leave it running to warm up, albeit it's very remotely possible, there could be a tragic outcome. personally, i will take steps to prevent this, but i can see others not anticipating this outcome. i have become aware of a number of sienna owners who have experienced various problems with these doors, and i am greatly concerned about not being able to open doors that have been frozen shut. i have to think there is a design flaw here that needs to be remedied by toyota. yet, other sienna owners hear the same thing that i do, specifically that we need to keep throwing money at the problem to keep the cars maintained and that it's not toyota's responsibility. *tr | |||
| 12/27/2009 | 84023 | 1 | |
| The cable on the automatic drivers side sliding door of our 2004 toyota sienna snapped. this rendered the door unable to close until getting it to the dealership. *tr | |||
| 12/18/2009 | 61000 | 1 | |
| Toyota sienna 2004. automatic right side door progressively getting harder and harder for motor to close & latch properly. a week ago, vehicle was parked on a slight decline. my child opened door, the door reclined 75% then, in a manual mode, reversed and started closing rapidly. had his hand or foot been in the way, it would have crushed the limb. dealer said, 'this is a $1200 - $1700 repair not covered by toyota at this time and that a motor and cabling, both located internally to the door, would have to be replaced. i feel this is a safety issue and toyota ought to be forced to repair it. *tr | |||
| 07/17/2009 | 1 | ||
| We own a 2004 toyota sienna. both sliding doors fail to open. these doors have been serviced at least once previously. there was no accident giving rise to this condition. *tr | |||
| 12/09/2009 | 132000 | 1 | |
| I have a 2004 toyota sienna with electric sliding side doors. the passenger side sliding door locked open today and would not move. my wife was taking children to school. it was very cold. i took the van to the toyota dealer and they said it would be near $2000 to repair it. they had to cut the door cable so we could operate it manually. this is unacceptable. i own two toyota's and was planning to buy more. they need to recall this issue as i have read many similar stories. *tr | |||
| 06/15/2008 | 99500 | 1 | |
| Driver side sliding door will not stay locked and latched. the fasteners that hold the locking mechanism place pulled through the door sheet metal. dealer states it cannot be fixed and a new door would be needed at $3500. door can open at any time. *tr | |||
| 10/14/2009 | 118122 | 1 | |
| Automatic sliding passenger side door cable broke. door will not open or close. occupants are trapped in vehicle. must climb over front seat or out drivers side sliding door (which also broke) to egress vehicle. *tr | |||
| 12/06/2009 | 63000 | 1 | |
| Sliding side doors freeze shut and can not be opened when temperature drops below freezing. *tr | |||
| 06/28/2006 | 50000 | 1 | |
| 1. power sliding door worked. 2. went to operate power door, loud sound of plastic breaking, door would not open or close completely. 3. at home saw that cable to operate power sliding door had snapped. called dealer said they wouldn't do anything, out of warranty. called toyota said isolated case sorry can't do anything. cut cable so i was able operate door manually. approx. 1 year later cable on other door snapped. same process, same response. *tr | |||
| 12/04/2009 | 1 | ||
| Sliding passenger door prone to freezing and squeaking in cold weather. *tr | |||
| 08/26/2009 | 62000 | 1 | |
| Toyota sienna le 2004 passenger side power sliding door does not work as intended. it can only be operated from the outside by pulling the handle and getting the door started. none of the remote buttons will cause the door to open. the door can not be opened from the inside of the car. *tr | |||
| 11/13/2009 | 73000 | 1 | |
| The cable which opens and closes the left side sliding door broke. the door jammed and would only open about 6 to 8 inches. the dealer told me that the cable was rusted through. *tr | |||
| 03/10/2008 | 110000 | 1 | |
| 2004 toyota sienna sliding doors malfunctioning. over time, the doors appear to wear out and will not open from the inside or the outside of the vehicle. they cannot be opened manually or by using the power operation feature. the dealer was able to open it and adjust it but told us that it will happen again unless we paid approximately $1200 per door to replace the worn parts. we are concerned about getting trapped in the vehicle. *tr | |||
| 07/10/2009 | 65000 | 1 | |
| The passenger and driver side middle (sliding) doors of our 2004 toyota sienna have frozen shut each winter for 5 years. after melting free the drivers side door came suddenly open a few times while we were driving down the road. now the automatic open/close has stopped working at all. *tr | |||
| 11/01/2008 | 99800 | 1 | |
| 2004 toyota sienna sliding door cable snapped, car was parked on hill and door slide closed on right hand of driver who was entering vehicle. *tr | |||
| 09/01/2009 | 128000 | 1 | |
| The power sliding door of our 2004 sienna stopped working when the cable snapped. it worked manually for a while but is now shut and will not open at all. the cost to repair is outrageous and i am concerned in an accident that disables the doors on the left side that my children will not be able to exit the vehicle. *tr | |||
| 08/11/2009 | 90000 | 1 | |
| The power sliding door on my sienna stopped working because the cable snapped. the cable has a plastic coating which fell off part of it and allowed the wire underneath to rust since it is exposed to the atmosphere. i managed to force the door closed and it is now inoperable. this is a safety problem - what if there were a wreck? this is poor design and could cause loss of life and should be fixed by toyota. it is an expensive repair - due to the design flaw of having this cable be so difficult to replace, so people - like me - aren't haveing it done because we can't afford it. this isn't normal wear and tear. *tr | |||
| 10/31/2009 | 128000 | 1 | |
| Toyota sienna minivan sliding door will not open/close - got stuck in the open position. *tr | |||
| 01/02/2006 | 1 | ||
| The doors on my 2004 toyota minivan have been freezing every winter season since 2006. canada toyota has made this a recall item, but the united states will not? i find this to be absurd - especially when children have to climb up through the front seats to get out of vehicles. this could be fatal in an accident if the doors can not be opened. i have contacted toyota dealer and they claim to use wrench grease to lube the doors to help and prevent from sticking. i live in new england and the doors have already starting freezing shut this year (oct 2009). this is extremely frustrating, this isn't a cheap vehicle and it was purchased for family use. toyota has really failed the american public with their minivans. i would have used this avenue to complain years ago - i have been wasting my time trying to work with the toyota company. please help *tr | |||
| 10/13/2009 | 1 | ||
| We have a 2004 toyota sienna. we have discovered that the cable on driver side of the sliding door has rusted/rotted and snapped off. we have called toyota about this issue and they informed us that the doors are not covered. we feel that this is a safety issue as the doors only open part way. we have found that there was no recall on this issue. please look into this asap. just picture your children trapped in the van during an accident- these doors are too heavy for them in manual mode. this is happening to many toyota vehicles, to the point where this needs to be aired on national television for toyota to step up and stand behind their vehicles. this is about safety and our children - not just a bonus feature. help us to keep our children safe in these family built vehicles! please!!! *tr | |||
| 08/09/2009 | 80000 | 1 | |
| Electric side doors opener becomes jammed when cable frays and breaks. this happened on the left door, then the right door wouldn't open. libertyville illinois dealership had to pull the fuse that controls the circuit that operates the 2 side doors and the rear door. all 3 doors operate manually. *tr | |||
| 04/30/2009 | 35441 | 1 | |
| The power sliding door on an '04 toyota sienna would not stay open when the vehicle was on a slight incline. other times, it would not close properly. on a number of occasions, after the door was opened it began to close by itself hitting the person who was reaching into the vehicle, while the door was continuing to try to close. it took a lot of force to stop the door from closing. on one occasion the force of the door closing bruised my wife's right arm. this is a definite safety issue. someone could be seriously injured, including being crushed between the door and pillar. this problem was reported to the dealer on three different visits over a six month period. on each visit the technician reported no problem found or working per design and intent at this time. on the last visit, after the technician found nothing again, i went out with the service advisor and was able to demonstrate the problem. afterward the shop foreman found that the rear hinge bushings were worn. after the bushings were replaced, the door worked as it should. toyota claims this would have been covered under the original 36 mo. / 36,000 mile warranty, but not under their extended warranty. *tr | |||
| 10/01/2009 | 87000 | 1 | |
| I have a 2004 toyota sienna xle limited. both sliding doors have broken. when i have been driving the car with my 7 year old son and my dog in the car, the door has slid open. *tr | |||
| 08/01/2009 | 81000 | 1 | |
| Power sliding door on 2004 toyota sienna xle awd fails to operate. the door is actuated by a cable and the cable has broken. the replacement is extraordinarily expensive at approx $1500 or more. as a result, the door must be opened or closed by hand, which is a difficult proposition, and if the vehicle is parked on an incline, nearly impossible. further, the door doesn't stay open when on an incline posing a danger to exiting passengers. *tr | |||
| 03/09/2008 | 44056 | 1 | |
| Broken cable in side sliding doors (automatic). would not open manually. children stuck inside had to exit through front doors. manual override not functioning. dealer wants $2,000.00 per door to repair. van only 4 1/2 years old when cables broke. *tr | |||
| 09/19/2009 | 81339 | 1 | |
| The power function of the automatic rear sliding passenger door has failed. the cable that attaches to the motor for this device snapped and was exposed causing a safety hazard. approximately 1 foot of cable was exposed and hanging from the middle rear of door. additionally other parts of the system failed/broke when the cable broke and became lodged in the system causing the door to remain open. when some of these parts associated with the snapped wire / door motor broke they were ejected into the car hitting the nearest right side car safety seat where one of our children sits. the cost of replacing the door parts is prohibitive. per toyota dealership, cost is approximately $1700 per door to replace the snapped wire. the door will not be repaired and remain non-functional. 2006 reference tsb el004-04 2009 reference tsb-0085-09nhtsa number:10029190 for similar cases. *tr | |||
| 07/01/2009 | 88000 | 1 | |
| Auto sliding door cable rusted through and broke, leaving door inoperable. *tr | |||
| 09/01/2009 | 120000 | 1 | |
| 2004 toyota sienna xle minivan - sliding doors will not unlock or open. dealership asking $2000 to repair and claims that they cannot switch door to manual usage. *tr | |||
| 01/01/2008 | 1 | ||
| We are pleased with our sienna with the exception of the sliding doors which freezes the last 2 winters. i have 2 small children under the ages of 3 and very concerned about the safety issues. whenever the temp is below freezing, the door will not open until the temperature rises. i know that i am not alone with this issue. should an emergency arise, i fear the safety of my children - however i do not have the money to fix this issue. others have been quoted fixing it in the price of upwards of $1000. please make toyota do the right thing and recall these vehicles to fix them. *tr | |||
| 09/12/2009 | 67800 | 1 | |
| I have a 2004 toyota sienna with automatic rear passenger sliding door. the cable and motor malfunctioned in january 2008. i went to the dealer in gainesville, fl. i was advised that the whole assembly with the wire cord had to be replaced at the cost of about $ 1300.00. after getting it fixed, the same wire and the plastic latch broke again on 9/12/09. went to the dealer only to be informed again that the same parts need replacement at the cost of $ 1600.00. i believe that the part is not properly designed, and the consumers have to pay great sums of money to get it fixes. *tr | |||
| 09/09/2009 | 114000 | 1 | |
| My wife was putting the children into our 2004 toyota sienna minivan and when she went to open the passenger side automatic sliding door the door cable broke. thankfully she was able to close the door safely. however, she was not able to open it. when she brought the van to me, as i was at work, i could see that a piece of the door cable/pulley system was in the way of the door sliding open. i cut off that piece and the door now opens and closes manually. if my wife had gotten into an accident on her way to see me, that door would not have been able to be opened. that, in my humble opinion, is a serious defect in design...that something could happen that would prevent the door from being opened. *tr | |||
| 08/16/2009 | 77246 | 1 | |
| Cable snapped on rear power sliding doors. it appears that the outer plastic coating dried and broke off of the cable. cable is hanging outside of the car as i drive down the road. the door is very heavy and my children are unable to open the door themselves. *tr | |||
| 08/25/2009 | 75000 | 1 | |
| 2004 toyota sienna xle limited (75,000 miles), purchased april 2003. passenger rear sliding door cable snapped. it looks like the covering on the cable deteriorated over the years and the cable rusted and snapped. we are not able to open rear sliding door due to broken cable. *tr | |||
| 08/21/2009 | 51000 | 1 | |
| The rear power sliding door on the toyota has a safety defect where the power sliding door closes completely but then pops open slightly at the rear of the door. the result is that the door is not fully closed or latched. however, the open door indicator in the vehicle does not light indicating that the door is not in a fully closed position. the pop open scenario was occurring over the course of several weeks, before going over a bumpy road the vibrations must have been sufficient enough to warrant the open door indicator to light. upon bringing to toyota for repair they informed me the motor was damaged along with the latching mechanism for the door. *tr | |||
| 08/31/2009 | 47000 | 1 | |
| Spot weld on door strap broken from normal door closing. *tr | |||
| 11/15/2008 | 36000 | 1 | |
| Sliding doors frozen shut everyday in the winter. *tr | |||
| 07/09/2009 | 119304 | 1 | |
| We have a 2004 toyota sienna. we have discovered that the cables on both sides of the sliding doors have snapped off. we have called toyota about this issue and they informed us that the doors are not covered. we feel that this is a safety issue as the doors only open part way. we have found that there was no recall on this issue. please look into this asap. *tr | |||
| 06/11/2006 | 28000 | ||
| Tl*the contact owns a 2004 toyota sienna. when closing the rear drivers side sliding door it failed and would not close. the contact had to drive with the door tied together by a rope to keep it in place while driving. the dealer inspected the vehicle and made the necessary repairs to correct the failure at no cost. two years later, the drivers side rear sliding door would not close, however, after several attempts, the contact was able to close the door and currently is unable to open it. the passenger rear sliding door is currently failing and it will not close properly and opened while driving without warning. the contact was advised that the motor in the door failed he would be responsible for paying for the repairs. the contact is in the process of taking the vehicle to the dealer for further inspection per the manufacturer instructions. the failure mileage was 28,000 and the current mileage was 109,000. | |||
| 07/14/2009 | 71000 | 1 | |
| Toyota sienna electric sliding door does not open with button. can only be opened by pulling hard on outside handle. dealer suggested replacing door motor. *tr | |||
| 04/25/2009 | 98000 | 1 | |
| The right rear electric sliding door stopped working. it was difficult to open. i took it to the dealer and they advised me that the cable had broken. about two weeks after i took it to the dealer, the door jammed completely and you could not even open it manually. this presents a hazard if there is a fire in the van or an accident that requires a passenger to exit quickly. *tr | |||
| 05/30/2009 | 62000 | ||
| Tl*the contact owns a 2004 toyota sienna. the contact has not been able to use the door locks in her vehicle for several months. the dealer was unable to diagnose the cause of the failure. recently, while attempting to stop the vehicle, the rear passenger side door opened. in addition, the battery failed and was replaced twice by the dealer. the failure was not corrected and the dealer stated that they could not determine the cause of the failure. the contact replaced the battery herself with a heavy duty battery. she took the vehicle back to the dealer and they stated that the door motor failed, and that the door was an inch off the door track. the estimated cost of repair was $1,800. the failure mileage was 62,000 and current mileage was 64,000. | |||
| 06/15/2009 | 60000 | 1 | |
| Defect with toyota sienna power door. the door motor / train mechanism is prone to breaking leaving the door stuck in an open position. thits makes the car unusable and/or very unsafe. clearly a minivan is meant to transport children. this has happened to my 2004 sienna twice in the last 12 months. this claim is for the most recent incident. *tr | |||
| 07/11/2009 | 65000 | 1 | |
| 2004 sienna toyota van side automatic door broke, would not open, now the lock has broke on the door and the door will not stay shut, high safety issue. *tr | |||
| 05/01/2009 | 1 | ||
| 2004 toyota sienna automatic sliding door has broken. a child cannot open this door, which raises serious safety concerns. this is a common problem with the sienna, as attested to by members of this forum: http://townhall-talk.edmunds.com/direct/view/.f0eb3fd given the serious and endemic nature of this failure, i encourage you to force a recall. *tr | |||
| 07/09/2009 | 61000 | 1 | |
| 2004 toyota sienna le, power sliding door is not working, tsb-0085-09 tsb number:tsb-0085-09nhtsa number:10029190tsb date:march 13, 2009date added to file:june 24, 2009 failing component: structure:body:door summary: toyota: vehicles may experience a condition where the power function of the sliding door is inoperative. http://www.aboutautomobile.com/tsb/2004/toyota/sienna. *tr | |||
| 06/26/2009 | 63000 | 1 | |
| There were no events leading up to the failure as it worked fine one minute and the next minute it stopped. i brought it to boch toyota in norwood mass where we bought the van and have brought it in for regular maintenance and we were told that the automatic door cable frayed which caused the door latch to seize. my driver side sliding door is inoperable. in order to assure the safety of my children, we may have no choice other than to cut the cable as we cannot afford the $2000.00 to fix it today. once put into manual mode, the door would require a strong adult to open them, and certainly cannot be operated by our young children. also although the door will not open or close it is not closed securely and the warning light remains on alerting us the door is still open. these are most definitely design flaws by the toyota engineers. this poses valid safety concerns to anyone owning the toyota sienna 04 and needs to be a recall for this reason. *tr | |||
| 06/29/2009 | 62000 | 1 | |
| 2004 toyota sienna side door cable broke not allowing the door to close properly causing a hazard. *tr | |||
| 07/06/2009 | 70000 | 1 | |
| 2004 toyota sienna passenger side power door stopped working, unable to open either in power or manual mode. this seems to be a common defect with siennas, toyota is unwilling to fix the problem. this would be a serious safety hazard in the event of an accident. *tr | |||
| 07/01/2009 | 103000 | 1 | |
| Automatic door will not close properly due to a frayed cable. *tr | |||
| 06/15/2009 | 72000 | 1 | |
| Toyota sienna power door cable repair. *tr | |||
| 02/15/2009 | 72000 | 1 | |
| Toyota sienna 2004 power sliding door broke. dealer said it would be 1800 to repair. i have seen numerous complaints for the same problem and nobody is getting help from toyota. needs to be directed as a recall or safety is since those doors are a primary means of egress from rear set passengers. *tr | |||
| 06/20/2009 | 30000 | 1 | |
| 2004 sienna mini-van: power rear hatch suddenly closed on me while putting in some groceries. minor scrapes and bruises but was painful. this happens whether the door is open manually, remote button, or button inside car. door goes up all the way, then suddenly and quickly closes in 1-2 seconds. *tr | |||
| 06/25/2009 | 94700 | 1 | |
| 2004 toyota sienna minivan - i did some searching and found many others with this same problem - the cable to the power door jammed in the assembly preventing the door from closing fully the coating on the cable is frayed, cracking, and the cable is rusted in visible areas. with seeing this and reading up online i am assuming the coating has broken down or scrunched up internally on the door. i can see this happening on the drivers side of my vehicle as well & am sure it is just a matter of time before the door no longer functions on that side either. i had to disassemble the ends of the cable just to get my door to close. i have called toyota and been told to take it to a dealer but that there was only a tech service bulletin relating to this - not a recall. (toyota tsb el004-04) i will be taking it to the dealer but got the distinct impression they have no intention of doing this under any kind of warranty repair. something like this that prevents a door from closing should be a recall, especially with the volume of posts i've been able to easily find regarding this. repair costs i have seen in posts are ridiculous ($1000 & up with many around $1600). *tr | |||
| 01/27/2009 | 110000 | 1 | |
| My 2004 toyota sienna passenger side sliding door will not close and has caused children issues when closing the door manually. *tr | |||
| 05/23/2008 | 160000 | ||
| Tl*the contact owns a 2004 toyota sienna. when the contact attempted to close the automatic door on the rear passenger exit, the door failed and would not close. he had to drive the vehicle with the door ajar. the contact called the dealer and was informed that the automatic door motor or controller failed. he researched the failure and was able to determine that by cutting the cable, the door would shut. the contact cut the cable and the door was able to close. the rear passenger sliding door continued to fail and would not latch or lock. the vehicle was taken to the dealer, but they could not open the door. they concluded that the motor in the door and the locks needed to be replaced at the cost of $2,300. the vehicle has not been repaired. the contact is in the process of notifying the manufacturer. the failure mileage was 160,000 and current mileage was 183,000. | |||
| 05/28/2009 | 44000 | ||
| Tl*the contact owns a 2004 toyota sienna. the contact stated that the cables for the passenger sliding door snapped, which caused the component to fail. two weeks later, the manual sliding door failed. the occupants may be unable to exit the vehicle in the event of a crash. the dealer stated that the motor and cables for the door would have to be replaced at the cost of $1,500. the vehicle has not been repaired due to the cost. the manufacturer did not assist. the failure and current mileages were 44,000. | |||
| 06/15/2009 | 54523 | 1 | |
| Premature failure of power drive mechanism of driver and passenger rear side doors. due to a toyota-known defect (toyota tsb #el004-04), the drive cable can snap, rendering the power control of the door inoperable. this causes the door to be stuck partially open until it is repaired. this issue is widely known by toyota service departments and toyota customers reporting on various internet web sites. *tr | |||
| 06/11/2009 | 84300 | 1 | |
| On a 2004 toyota sienna le with 84k miles, the passenger power sliding door cable snapped leaving the door halfway open and unable to be opened or closed fully. my wife had to drive our three kids home with the door not fully closed. about one week prior to the failure, the door would sometimes act as if something were blocking it from closing or opening, so that it would reverse itself for no apparent reason. toyota quoted about $3500 for repair, with approximately $800 in parts and the rest in labor. i purchased a repair manual and disconnected the broken cables to render the door operable in a non-powered fashion. the power sliding door motor and cables have not been replaced to date. *tr | |||
| 06/06/2009 | 92500 | 1 | |
| 2004 totally sienna slide door froze in the open position and the manual override feature didn't work to allow me to close the door and transport my children. this appears to be occurring on a high number of sienna's and i believe it is a clear defect. the dealer wanted $2,000 to fix the door that i believe should be a recall. *tr | |||
| 05/25/2009 | 62000 | 1 | |
| 2004 toyota sienna: powered door cable breakage; seems to be a common deficiency in this model vehicle. *tr | |||
| 05/19/2009 | 31000 | 1 | |
| Toyota 2004 sienna driver side door makes loud sound when opened and often closes without warning. dealer said that extended warranty had been up two months before and would not repair. maybe you should think about a recall before someone falls out or gets squished. *tr | |||
| 05/26/2009 | 53000 | 1 | |
| Last night i was opening the power sliding door on my 2004 toyota sienna to get out my daughter. we were on a slight incline and when the door got about halfway open i heard a snap and the door slammed shut. luckily my daughter was still locked in the car seat and my arms were out of the way. the dealership said it would be $1600. replace the cable. *tr | |||
| 05/26/2009 | 70000 | 1 | |
| 2004 toyota sienna with 70,000 miles. the problem started with an automatic passenger side sliding rear door. after several trips and attempted repairs, from which i was told the problem was i needed to make sure and lubricate the hinges, i gave up on the door being fixed. tried not to focus on the fact that in the event of an emergency would only be able to remove my children from the driver side. made sure that my sons car seat was always placed on driver side so that i could get him out and my other children would be able to climb out past him. resorted to using the driver side manual rear door. i could not get the door to shut after my kids had gotten in the car.i could close the door, but could not lock the door. had to continue our trip and drive with my kids in the back seat of the van that door would not secure. 2 out of 3 bolts had pulled through the sheet metal of the rear door locking mechanism. repair shop is trying to now fix the automatic door again. i am told 700 parts and labor. but the manual door i am told that i will need to take to a body shop for repairs. vehicle never involved in an accident. my husband has looked at the problem and trying to decide if its possible for him to remove the door panel for access to the bolts and mechanism. because it is apparently an issue with the bolts with no washers coming through the sheet metal. even after i spend 1000 to have the automatic door repaired, again & hopefully this time it will work. the car still won't be functional for transporting my children because the manual door can't be secured until i have body shop look at repairing. my husband thought he had heard alot of air around the door like it wasn't shut the day before. but as i was in passenger seat i could not distinguish between regular wind noise and if there was anything different. *tr | |||
| 05/16/2009 | 49000 | 1 | |
| The sliding door cable snapped as the door opened. leaving it wide open and unable to be closed. i had complained about squeaking noises and they had lubed the door twice. the dealership also replaced a recalled part in that door. *tr | |||
| 05/01/2009 | 79000 | 1 | |
| 2004 toyota sienna. problem with sliding door not closing. metal, part of door frame,holding screws that keep lock in proper place failed due to stress. *tr | |||
| 04/15/2009 | 90000 | 1 | |
| I own a 2004 toyota sienna van. apparently my problem is very common after talking with several dealerships. my passenger sliding door has an automatic push bottom to open and close. it recently failed and i can no longer open or close the sliding door with the switch. it has to be manually opened for the door to open. this is a safety hazard since i have small kids in case of an emergency. i was quoted $1100 for parts only to replace. this does not include labor. i am told it is very labor intensive to replace. according the service department at several toyota dealerships this is not an uncommon problem. they even carry this part in stock for that reason. i checked online and there are many complaints exactly my case. my sienna van has had 3-4 recalls since i bought it in 2003. toyota refuses to accept responsibility for this defect. *tr | |||
| 04/28/2009 | 124706 | 1 | |
| 2004 toyota sienna xle passenger side sliding door power failure. opened door and the cable that the door runs along hung outside the side of the van and would not retract into place and the power would not move the door to close it. after having it inspected by the dealer they said the motor and cable need to be replaced at a cost of $1055.00. they also turned off the power to both doors (there is only one switch which affects both doors) stating that the door could operate randomly causing a safety issue if that happened while driving. since this has occurred i have heard from several other sienna owners who have experienced the same problem. *tr | |||
| 03/15/2009 | 81000 | 1 | |
| The drivers side door clicks and pops upon opening and closing. this is some kind of latch/welding issue. the long term consequence is complete door failure. *tr | |||
| 10/01/2008 | 110000 | 1 | |
| On the automatic passenger side door, cable that opens and closes the door, rusted and snapped after the plastic coating wore and failed, had to remove cable so i can open it manually. the wear of the cable seems premature since the vehicle is only 4 years old. *tr | |||
| 04/17/2009 | 91255 | 1 | |
| 2004 'toyota sienna minivan. cable on power sliding door, passenger side, snapped leaving door unusable and in the open position. unable to close door or to drive safely. toyota dealership is asking for more than $1000 to replace a cable. found many, many other complaints about the same cable and same high costs for repair while browsing online for repair advice. i will have to park the van if they cannot fix it as it is unusable with the door open and not working. *tr | |||
| 02/23/2009 | 148424 | 1 | |
| 2004 toyota sienna electric slide door passenger side on mini van. i went to open it and when it came time to close door, the door would not work. i went to dealer ship to have it looked at, and this is what they said. toyota has many bulletins on this same issue but no recalls. it will be $1800.00 to fix it. never even said what happened. i told toyota about this problem and they basically said tough i don't care pay the price and get it fix. we will not stand behind it. this is out of warranty. and bergstroms dealer ship charged me $100.00 to evaluate it and tell me it would cost me $1800.00. i will not buy another toyota when they can fix defective items. *tr | |||
| 12/22/2008 | 85000 | 1 | |
| The cable on the sliding side door of our 2004 toyota sienna snapped in december 2008. the cable (unknown metal) which was exposed & dangling appeared to be frayed, as well as rusted. there is no doubt in anyone | |||
| 03/16/2009 | 67177 | 1 | |
| The side door cables on my 2004 toyota sienna have corroded and snapped. one cable has tangled on parts inside and now will not fully open. the other cable tangled while the door was open and would not close until i partially disassembled the panel and entangled the broken cable. the van is out of warranty and toyota has quoted me $1500 per door ($3000 total) to repair. *tr | |||
| 12/17/2008 | 1 | ||
| Cable and pulley system on rear power door on toyota sienna frayed and broken. door doesn't slide on track and comes off while driving. *tr | |||
| 03/01/2009 | 73500 | 1 | |
| Weather was cold, door motor froze, when the door motor unfrozen, the cable broke. now door will not open automatically or manually. my door has frozen off and on since i got it in 2004, but has usually opened after the third or fourth try. dealer says it will cost $1,700 to fix door. based on an internet search, many owners are having this same issue with similar repair costs. *tr | |||
| 02/10/2008 | 62000 | 1 | |
| A defective weld on the driver side door check attachment caused loud popping noise every time the door was used. problem progressed into a full failure of strap/check mechanism and damage to power window. the pervasive manufacturer defect cannot be sustained as an owner maintenance responsibility by toyota. the broken part has fallen into the door cavity. *tr | |||
| 02/02/2009 | 98000 | 1 | |
| No accident prior to problem. last month, power sliding door on driver's side would occasionally not close when temp below 20 degrees. took power off slider and closed manually. happened about 3 to 4 times. tonight - temp 60 degrees outside - door will not close with power or manually. had to drive home with one of my children seated beside that door - and the door flew open while driving. cannot get it to close! i have slammed it - closed it gently - tried locking the door as soon as it appears closed to no avail. i have no choice but to drive this vehicle and fear for the safety of my children! *tr | |||
| 12/25/2004 | 5000 | 1 | |
| I bought a 2004 toyota sienna ce in ottawa, ontario, canada, from a dealer, new, off the lot in august 2004. by the first winter, both back sliding doors would freeze shut, especially the passenger side, and would not open until the vehicle got really hot inside. the dealer had no solution, offered no solution. in addition, by the second year we had three radiators installed, and had both front doors repaired for rusting under a general recall. also, the rear fan has been going on and off, even with the switch in the off position. we have taken this issue to the dealer many times, but they do not have an answer, nor a strategy to figure out why it does this. finally, this vehicle has rattled inside from day one and is unpleasant to drive. i find the toyota dealers not interested in you once you buy the car, but after three years to the day the called me wanting to know if i'd buy a new one. i will not buy another toyota. *tr | |||
| 02/28/2009 | 1 | ||
| Both sliding doors on 2004 toyota sienna le frequently freeze shut in winter. one door is power, one is manual, and both frequently freeze. only solution so far is to wait for van to warm up. major safety issue as it prevents easy exit for children in rear of van - they must crawl between the front seats to exit. *tr | |||
| 02/26/2009 | 99500 | 1 | |
| I own a 2004 toyota sienna xle. starting about a month ago (right when it turned 100k miles) the rear driver's side power door started getting stuck closed and would not open. it made a clicking sound like it was trying to open but it was like it wouldn't unlock (even though the orange part of the level still moved inside to indicate it was unlocked). at first locking and unlocking the door a few times would solve the problem and then it would open fine. the problem has become increasingly frequent and now the door won't open at all. i took it to the dealer and they couldn't get it to open and the technician said that just about everyone with this model has this problem and quoted me $1600+ dollars to fix it - and that's if the door will open again. they also showed me how the replacement motor is a re-engineered part which is further indicative of the defectiveness of the original. there are hundreds if not thousands of instances of this very same failure happening to other sienna owners of this vintage yet toyota won't issue a recall. i called toyota customer service and they just kept saying it has a hundred thousand miles and tough luck. never mind it's a 4 year old car. they said i'd have to meet with the district manager who'd made this decision and that there was no possible way to ever escalate this matter above that individual. i don't buy that. they also refused to give me this individual's contact information. this is wholly unacceptable. . i have many more cars to purchase in my lifetime and they won't be toyota's if this is how they're going to treat their customers. it seems as though they have no incentive to address this issue as the $3,000 it sounds like everyone is having to spend on their defective doors is a mighty lucrative income source for them. help. *tr | |||
| 02/24/2009 | 50500 | 1 | |
| Driver side passenger door on the toyota sienna 2004 vehicle with less than 51,000 miles must now be replaced at a cost of $1,800. this is certainly not normal for a car this new with only normal daily use in a non-weathered environment. *tr | |||
| 01/03/2009 | 1 | ||
| We have a 2004 toyota sienna van with power sliding doors. the cable on one side has snapped and needs to be manually closed, but the door does not totally close. it sometimes opens while driving. the repair for this issue requires replacing and entire motor, brackets and hinges. all for just one cable! $1000 for parts, $900 for labor. and 3 months past the warranty. good planned obsolescence on toyota's part. *tr | |||
| 12/10/2008 | 100000 | 1 | |
| Passenger sliding door will not open or close from any buttons. tries to open but is locked open or closed. when door handle is pulled from outside it unlocks and will open or close manually. *tr | |||
| 10/21/2008 | 72000 | 1 | |
| 2004 toyota sienna power door is inoperable. there was a tsb el004-04 issued stating a problem existed, yet we were not contacted while the van was still under warranty. *tr | |||
| 12/20/2008 | 58000 | 1 | |
| 2004 sienna power door cable breaking causing door to be inoperative. creating unsafe conditions with children and baby seats in vehicle. toyota states $1500 repair. after research problem seems widespread not vehicle specific. vehicle has 58,000 miles. *tr | |||
| 12/02/2008 | 57000 | 1 | |
| Tl*the contact owns a 2004 toyota sienna. she noticed that in cold weather conditions both rear doors freeze even without precipitation. as a consequence she is not able to open the doors or close them once they are ajar. she notified the dealer and the technician stated that she would have to have a roof rail weather strip applied to her vehicle. a representative for the manufacturer stated that since there was not a recall they could not provide any assistance. the failure and current mileages were 57,000. updated 01/29/09. *lj updated 01/30/09. *jb | |||
| 12/14/2008 | 30000 | 1 | |
| Both sliding doors on my 2004 le van are faulty. both doors freeze and will not open in the winter. the sliding (non power) driverside door also rattles continuously in the summer. the non power door also does not stay in the locked and open position and will slam shut if the window is open. i have young children and this is extremely dangerous. i took it to the dealer and they lubricated both doors and said there was nothing they could do. the door still rattles in the summer and both doors regularly freeze in the winter. *tr | |||
| 12/04/2008 | 50000 | 1 | |
| 10/1/2008 cable on the power sliding door of our 2004 toyota sienna broke. car has 50k miles. door would not close properly. had to take to deal, repair was $1,635.00 12/4/2008 both sliding doors could not be opened they were frozen closed, could not open manually or automatically. by mid-day doors were able to be opened but passenger cable snapped. cannot open the door all the way. *tr | |||
| 09/16/2008 | 1 | ||
| The driver's side rear power door cable snapped (rusted and frayed). this is clearly a potential safety issue, as i had to cut the cable with wire cutters in order to be able to close the door. i contacted both the dealer and toyota customer service, who say it is not covered under warranty, and will cost $2000 to fix. there have been many other reports of the same problem, and it seems this should be considered a recall issue. *tr | |||
| 11/27/2008 | 56000 | 1 | |
| 2004 toyota sienna le passenger van. passenger power side sliding door did not stay open and automatically closed and nearly crushed my wife while assisting children to disembark. if it wasn't for the safety sensor that reversed the door motion when it felt resistance my wife would have been crushed. *tr | |||
| 05/15/2008 | 50000 | 1 | |
| Rear sliding door cable broke. very expensive to repair ($1600) no help from dealership. told me to call manufacturer. car had 50,000 miles. seems like this should not fail at all. *tr | |||
| 11/16/2008 | 49950 | 1 | |
| Noticed the powered 2nd row passenger side door started falling to close. i noticed deep scratches on the inside rails/tracking mechanism w/c seem to cause by rollers. the door bracket seem to be rubbing against the body causing deep scratches, looking closer seems the whole door bracket & hinge is about to drop off. being proactive , i had asked my toyota dealership to consider applying resolution based on tsb el004-04. this was the time when my van is still within 36k/36mnth period per tsb, however i was advised by my toyota dealer during that time that unless they see the issue, they are unable to apply this tsb. since then i have incurred an estimated mileage: 49,950 when my van started having the problem. having 2 small kids seated on passenger row, this should be treated as a very serious safety issue that must be resolved asap. this issue has been well documented and is a known issue by toyota since april'04. i've seen items in forums where sienna owners like me having this same problem. tsbs are only dealt with after the fact. i my opinion, this issue should be considered & treated as a recall. *tr | |||
| 11/10/2008 | 83600 | 1 | |
| Left side sliding door is not closing or opening automatically every time when button is pushed it won't open or close sometimes but only if i pull on the handle and pull it open part of the way and then it goes the rest of the way closed seat heater hasn't worked for at least a year i'm guessing even after having it repairedalso the door won't lock or unlock with the automatic button anymore. *tr | |||
| 09/01/2008 | 42000 | 1 | |
| 2004 toyota sienna xle awd van. power passenger slider will no lock in open position and will close on own as passengers are in door way, if parked on slope. *tr | |||
| 11/05/2008 | 68960 | 1 | |
| 1. no unusual events to vehicle. usual school drop off of passenger. powered sliding door was activated for opening on nov. 5th 2008. door is well lubricated and no other symptoms of failure were noticed before failure. 2. powered, rear, sliding, passenger side door (rh) will not open fully. door cannot be opened in manual over-ride. door only opens 4 inches, then jams. difficult to close after jam. 3. root cause of failure is shedding cable jacket jamming door center hinge pulleys. door will require a new motor, cable assembly, center bracket no 1, and center hinge. *tr | |||
| 10/12/2008 | 40000 | 1 | |
| Sliding door fails to close completely and latch shut. door is loose and hanging lower than it should be causing to grind on the car body and is misaligned at the latch so that it gets propped open. this problem has occurred on both the right and left doors. toyota says the center bracket and cable system failure is at fault. the grinding has worn a gouge into the body of the car and is working on a hole. at times the door will latch, but other times one must try to lift the back end of the door as it is shutting in order to make alignment and get a latch (all while trying not to get your fingers caught in the back part of the door as closes the last 1-2 inches. i sure it will happen soon and then you'll have bodily injure to add to this complaint--but it's the only way to get the door closed and latched) the door failure has been ongoing for a couple of months now. *tr | |||
| 04/30/2008 | 72000 | 1 | |
| No event or warning of pending failure. passenger side sliding power door. cable snapped. motor/cable assembly failure. estimate of $1800.00 to replace repair. *tr | |||
| 07/15/2008 | 42000 | 1 | |
| The passenger side automatic sliding door stopped working one day without warning. the door than jammed in the open position. with 3 children in the car there was no way to safely drive the car without closing door. thankfully we were able to free the frayed cable, unjam the door, and close it. because the car was no longer covered by the warranty toyota wants $2000+ to fix the door. *tr | |||
| 09/14/2008 | 86200 | 1 | |
| My 2004 toyota sienna xle has a problem with the automatic door on the passenger side. it will not open when using the keyfob or the button in the car or close. if you pull the handle the motor will open and close it. when using the buttons it makes a sound like it is trying to work but it seems to jam?. this occurs everytime we try to open or close the door with the keyfob or button. *tr | |||
| 06/01/2008 | 75000 | 1 | |
| The latch on the driver side rear sliding door has broken. it is a three bolt assembly and two of the three bolts have pulled through their holes. the latch is now only attached by one bolt. there was no accident involved. *tr | |||
| 10/13/2008 | 98000 | 1 | |
| 2004 toyota sienna automatic sliding door jammed. unable to close door and needed to shift to manual mode. cable snapped and could have caused injury if someone was by the door. *tr | |||
| 09/05/2008 | 60000 | 1 | |
| The cable of the right side passenger sliding door broke. the dealer crystal toyota at green brook, nj said they can't just replace the cable. instead, they have to replace the motor and cable unit altogether. the cost will be $2600. i checked online and found that many people are experiencing the same problem. also, a lot of people said the other side will have the same problem within weeks. that is, it will cost $5200 just to fix the 2 pieces of cable. since this defect is related to the doors which is basic safety issue, i think toyota should definitely issue recall on it and not ripping off people's money. *tr | |||
| 10/02/2008 | 36000 | 1 | |
| Passenger sliding door on my '04 le, 36,000 mi. minivan just failed. there is a snapped and broken cable/wire hanging out the back. i cannot get the door more than a few inches open by wrestling with it. *tr | |||
| 09/28/2008 | 50000 | 1 | |
| The automatic sliding door for our 2004 toyota sienna minivan failed and then fell off, the door weighs over one hundred pounds, and is inoperable in case of an accident, and amy have hurt someone when it fell off. *tr | |||
| 09/14/2008 | 66000 | 1 | |
| I have an 04 toyota sienna with power sliding doors. the left sliding door cable snapped and stopped opening automatically. the cable was hanging on the outside. it was frayed and rusty. the door now is not functional by manual or electric. when i took the vehicle to the toyota dealership, i was told that the repair cost was $2498.00 and that the motor, mounting brackets and other various parts would need to be replaced. i have a hard time swallowing the thought of this cost considering the cable is rusted and broke in half with no fault of my own. although i am out of warranty period, i would think this problem, would need to be consider or looked into as a recall for this vehicle considering it is a very common complaint with 04 sienna's. you would like that with the cost of the vehicle, something like a rusty cable cord would not need to be worry. nor would having to pay an additional $2500 out of pocket to correct a vehicle defect. i have had 4 toyota vehicles not including this one. i currently have an 04 xle limited sienna and paid a large amount of money for this vehicle not thinking that a toyota nor the model would need an extended warranty. any consideration in this matter would be greatly appreciated. i have a spouse who is serving 15 months in iraq to try and make a difference in our society and it is a shame that i can not get any assistance or help with an issue that seems to be a manufacturer defect. *tr | |||
| 09/09/2008 | 50200 | 1 | |
| The power passenger side sliding door on my 2004 toyota sienna le with just over 50,000 became jammed in the open position due to a cable rusting and breaking. this resulted in having to drive with children in the vehicle with the door open. once a second fraying cable was cut, the door is now in stuck in the locked position and occupants have to enter the vehicle from the drivers door which faces traffic. working on getting this problem fixed, but toyota is aware of the problem since their is a tsb el004-04, but is not helping in getting it done. initial estimates are over $2000. this problem should be classified as a recall. *tr | |||
| 01/21/2007 | 80000 | 1 | |
| The sliding doors on my 2004 toyota sienna freeze up in the winter. this concerns me because i can not open the doors. therefore my children need to climb into the front of the van to get out or climb in the back and exit the vehicle through the hatchback. they must also enter the van through the front driver's door or the front passenger door. in the event of an emergency, my children will be at risk because they are not able to exit the vehicle properly. *tr | |||
| 09/06/2008 | 1 | ||
| 2004 toyota sienna minivan - automatic door cable become jammed causing the door to not close (and as a result making the car undrivable - safety issue). in order to close the door the cable had to be cut. a simple search will find dozens of similar complaints about these cables snapping or becoming jammed resulting in repair bills of between $1500 and $2000. this defect needs to be addressed by the manufacturer. *tr | |||
| 09/06/2008 | 55000 | 1 | |
| 2004 toyota sienna van. automatic door opener got hung up in the cable that it uses to open and close itself. door will not close manually or automatically. cable has become ensnarled and tangled in the mechanism although the cable is still intact. *tr | |||
| 08/01/2007 | 60000 | 1 | |
| Left rear manual sliding door on 2004 toyota sienna minivan will not open from inside or out. 1st occurrence was approximately august 2007. was repaired and broke again approximately may 2008. *tr | |||
| 09/04/2008 | 89724 | 1 | |
| Power side door cable snapped making it difficult to open driver side sliding door and extract child from childseat. *tr | |||
| 05/10/2008 | 61000 | 1 | |
| Sliding door issues. i took the vehicle in because the driver's side door wasn't functioning at all automatically and the passenger side door was freezing and not working automatically all the time. the dealership replaced the cable and motor on the drivers side and told me that there was an obstruction causing my problems with the passenger side door (a pokeman card). the was in the spring of 2008. now in the fall of 2008 i went to the dealer because the passenger door isn't working at all. they have told me it will be $2400.00 for the repair. *tr | |||
| 08/01/2008 | 38500 | 1 | |
| Bought 2004 toyota sienna in sept. 06. van has 40k miles and has an out of alignment right passenger motorized door failure. door rubs against body and makes grinding noise as it closes. also driver door has collapsed glass. dealer wants 100-300 just to inspect and report problem to extended platinum care warranty i purchased. i called extra care (platinum care 7 year or 100k) who mentioned that problem might possibly be covered. toyota needs to recall the passenger sliding door too many problems posted on internet blogs. *tr | |||
| 08/01/2008 | 1 | ||
| 2004 toyota sienna - passenger side sliding door won't open. at first, it wouldn't open from the outside, but using the power button inside would let it open. now even that doesn't work and the door is useless. dealer said the part to fix this (actuator) is $700, plus labor. i see many people reporting this problem on various forums, so it seems to be a widespread defect. *tr | |||
| 08/20/2008 | 86045 | 1 | |
| 2004 toyota sienna - passenger-side automatic sliding door cable snapped. door will not open or close. repair shop removed door, found motor and cable assembly broken and latches and cables sprung. service advisor said we had to replace motor and cable assembly and both front and rear latch and cable assemblies. parts are $2671, labor estimate $446. parts were prepaid. repair is schedule for 8/28/08. *tr | |||
| 03/10/2007 | 58000 | 1 | |
| Right side passenger door will not open. it is an automatic sliding door, but the door failed to open 6 months ago and will not open manually. this is an extreme danger and have been told it will cost 1800 dollars to fix. it should at least open manually, but will not. now i would have to spend 1,800 dollars i do not have. *tr | |||
| 08/26/2008 | 92084 | 1 | |
| The passenger side sliding door cable cam loose and snapped. *tr | |||
| 08/24/2008 | 68495 | 1 | |
| My 2004 sienna sliding doors have failed numerous times by not opening. this happened off and on for a year. in spring of 2008 the driver side sliding door opened and would not slide back. the cable was broken and it cost us over $1100 to have it fixed and that was with a $500 goodwill credit from the dealership. now the passenger side door has the exact same problem. after reading some other complaints and looking it up on the internet i have to ask how toyota can ignore such a serious and dangerous issue with a car that is only 4 years old. i have a toyota service bulletin from april 19, 2004 that states there was a production change made on the doors, but my car was produced before this. why wouldn't toyota be responsible enough to fix the cars prior to the change? *tr | |||
| 01/27/2008 | 15 | 06/15/2004 | |
| The toyota, sienna minivan has a safety feature on it so that when a window is open the side doors will not lock shut when they are opened. this is not a safety feature and results in mishaps and possibly injury, especially if the car is parked on a decline. for example, if the windows are open and you want to help your infant, toddlers or other children out of the car, the side car door will not lock shut and comes slamming into the people. it makes no sense for the car to be designed this way and every summer one of my kids gets hit in the head, arm or i get hit by this door slamming into us. please check into this. thank you. *tr | |||
| 08/14/2007 | 22300 | 12 | 02/28/2004 |
| In the past 5 months, i have been having problems with the automatic sliding doors on both sides of the van. after activating the close button on the side or with the remote, the doors close and then re-open by them selves repeatedly. on several occasions we had closed the door and driven off and the door would open by it self. this is dangerous, someone or something could have fallen out. when the doors will not stay closed, you have to physically using your body to push and hold the door in the close position to make it stay closed. i took it to the dealer and they charged me 2 hrs labor to look at it and they could not replicate the problem. they said if it keeps happening he suggested changing all the lock buttons and a new ecu for about $900 as i am out of warranty as of this past march. this is crazy and dangerous. *tr | |||
| 06/27/2007 | 84000 | 1 | 06/14/2004 |
| Broken welds in door on door stop on 2004 toyota sienna. this is a know defect that needs to be covered under a recall. i know of 35 other vans with the same problem. it is hit or miss if they will fix this under warranty. this will become a safety issue when the brakes ar einvolved. toyota customer care has refused to take complaints on the problem. ak | |||
| 07/27/2005 | 1 | 06/01/2004 | |
| Dt: contact was concerned about the automatic locks on new vehicles. when starting the vehicle and it started to move, and the doors automatically locked. contact was afraid he will not be able to unlock the door if the occupant was unconscious or if vehicle was in water or a fire broke out. *ak *nm | |||
| 08/11/2004 | 7 | 07/14/2004 | |
| Dt: both manual sliding doors made squeaking noises since vehicle was purchased. the noise distracted consumer while driving. contacted the dealer and they tried greased it, shaved pieces of the parts, and ordered new parts. but problem recurred. . the first time consumer took vehicle to the dealer was august 11,2005, and it has been 6 times since then. *ak | |||
| 11/01/2004 | 8 | 02/20/2004 | |
| My toyota sienna 2004 minivan automatic sliding doors have failed to open on eight separate occasions since november of 2004. the doors are frozen shut and cannot even be opened manually. i have three small children and have been forced to have two crawl in through the rear tailgate over the seats or have them climb in the driver or passenger door and then over the seats. i have to lift a infant in an infant seat into the car in the same manner. once you try to open the doors they fail to reclose completely so while i am driving the door open alarm is beeping because the doors are not fully closed, even while they still cannot be opened. i feel it is a safety issue to drive with the children in the rear this way, they could not get out quickly in the event of a crash or emergency and i am unsure if the door is open while we are driving while it is beeping and unable to open/close. i called the dealership and was told there was nothing they could do to fix this problem. the service department told me that they had a handful of siennas in during the last freeze because people had manually ripped the door handles off trying to open the doors. *ak | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 09/01/2009 | 1 | ||
| 2004 toyota sienna. consumer writes in regards to vehicle sliding door malfunction. *smd the consumer stated the left sliding door came off track, after the cable system malfunctioned. when the door fell down to the side step, it shattered the left rear window. | |||
| 12/03/2012 | 3 | ||
| 2004 toyota sienna xle limited. consumer writes in regards to problems with doors on vehicle. *smd the consumer stated the rear lift gate was repaired several times. the consumer was informed there was a recall involving a particular part on the vehicle, and she has been having problems ever since. the consumer stated when she opened the liftgate, it would fly open too quickly and when she closed it, it would essentially crush someone until it finally re-opened. the consumer stated the safety mechanism was clearly faulty. approximately two weeks ago, the left rear sliding door became difficult to open and close. | |||
| 05/05/2010 | 120000 | ||
| Tl* the contact owns a 2004 toyota sienna. the contact stated that the rear sliding door malfunctioned and became very difficult to open. the contact mentioned that the latch would not release to open and the handle broke after trying to pull the door open. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was made aware of the failure and did not offer any assistance. the dealer referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was 120,000 and the current mileage was 160,000. | |||
| 12/04/2008 | 24000 | ||
| Tl* the contact owns a 2004 toyota sienna. the contact stated that the passenger sliding door would not remain closed and the latch would not catch. the vehicle was repaired twice by the dealer but the failure continued to recur. the contact called the manufacturer after the third failure who offered to cover the cost of the part and the contact would be liable for the labor costs. the vehicle was scheduled for a third repair. the current mileage was approximately 64,000 and the failure mileage was approximately 24,000. | |||
| 03/30/2011 | 85000 | ||
| Tl* the contact owns a 2004 toyota sienna. the contact stated that the driver door was fractured and would not open any more than two inches. the vehicle was inspected by an independent mechanic and they advised her that the hinges on the door were not welded properly. the manufacturer was then contacted and they advised her that they were offering an extended warranty for the failure, but she did not fall within the category. the vehicle was not repaired. the failure mileage was approximately 85,000. | |||
| 03/22/2011 | 88000 | ||
| Tl* the contact owns 2004 toyota sienna. the contact stated that the motor cable for the passenger side sliding door fractured. the contact took the vehicle to the dealer and was told that the motor assembly unit failed and would need to be replaced. the door was no longer operable because the dealer stated that it was opened, it would cause further damage. the dealer did not give a cause for the failure. the failure and current mileage was 88,000. | |||
| 01/01/1901 | 1 | ||
| Fax on behalf of re safety concern with his 2004 toyota sienna minivan, during winter months sliding doors freeze shut; reply attn caroline/nyc office. *tgw when the temperature fell during the winter months, the sliding doors would freeze shut and they could not be opened from the outside or inside. the only way for the consumers children to enter the vehicle, was through the rear hatch. *jb | |||
| 02/04/2010 | 38914 | 1 | |
| Defective sliding door and cable on 2004 toyota sienna: recently, a cable that allows the side door(s) of the vehicle to open and close automatically, snapped in half. this very well could have snapped in half while a person was standing near the vehicle, creating a serious injury. with the cable now broken in half, the door(s) now will not latch properly when either the vehicle remote or the side door control(s) in the vehicle are depressed. this now creates a very hazardous situation. the side door(s) are also prone to freezing shut in the winter. until adequate thawing is completed, door(s) will remain frozen shut, allowing for limited access in and out of vehicle. upon noticing these problems, i took to the internet to find a resolution and found that is more that just a rare occurrence, but a legitimate problem. if you could please visit http://townhall-talk.edmunds.com/direct/view/.f0eb3fd you will find recent blogging of these issues. a tsb number of, 0085-09, was also noted on the blog indicating this problem. any help that you can give to help resolve these matters would greatly be appreciated. *jb | |||
| 01/15/2010 | 1 | ||
| The right automatic rear passenger door in my 2004 toyota sienna malfunctioned suddenly, rendering it totally inoperable. it would not close all the way. then it would not open. the dealer got it closed and said it would be $2,000 to repair and that they could not assure me that it's current closed state is safe. the hazard is that the only door for passengers to exit now is the same side as the gas intake, so if there is ever a fire, all passengers will have to climb over and out the front doors. the defective door (it appears to be metal fatigue -- on a 5 year old car!) is impossible to open at all. i have read online of many, many instances such as this. in some cases, both rear passenger doors have failed with the passenger occupants trapped inside. *jb | |||
| 01/18/2010 | 75319 | 1 | |
| Tl*the contact owns 2004 toyota sienna. she stated that while driving 10 mph when she made right turns, the open door light illuminated for the left rear sliding door. the week after the light illuminated she was unable to latch the door shut. she took the vehicle to the dealer and the dealer diagnosis located the failure as the bolts and found that two of them were pulled through the metal sheet and the third bolt was loose. the dealer stated that she needed to take the vehicle to a body shop. the manufacturer stated there were no related recalls and that there was nothing that they could do to assist her. report 1001129940 was filed with the manufacturer. the vehicle will be repaired. the current and the failure mileages were 75,319. updated 02/01/10 *bf updated 02/02/10.*jb | |||
| 11/09/2009 | 60000 | 1 | |
| Tl* the contact owns 2004 toyota sienna. while parked on a downward incline, the rear driver sliding power door opened and then abruptly closed. the vehicle was taken to an authorized dealer for inspection. the technician ordered the latch assembly because the bottom door latch had fractured. the failure mileage was 60,000. the current mileage was 60,500. updated 12/09/09 *bf updated 12/10/09.*jb | |||
| 07/25/2009 | 95000 | ||
| Tl*the contact owns a 2004 toyota sienna. while attempting to open the passenger side door with the door handle, the contact noticed that the cable under the rear window snapped due to corrosion. the vehicle was taken to the dealer and they stated that the central hinge needed to be replaced. the current and failure mileages were 95,000. | |||
| 03/01/2008 | 60000 | ||
| Tl*the contact owns a 2004 toyota sienna. the contact stated that both the driver and passenger rear sliding door locks were defective. previously, one of the doors came off track and caused the glass to shatter. the dealer repaired the door and glass. on july 1, 2008, the contact's children were trapped in the vehicle because he could not unlock the doors. the children had to be removed from the vehicle through the front driver and passenger side windows. the dealer reprogrammed the computer. the manufacturer was notified, but they did not take a report. the current and failure mileages were 60,000. | |||
| 05/23/2008 | 103000 | 1 | 07/01/2003 |
| Tl*the contact owns a 2004 toyota sienna. the contact stated that while parking the vehicle the passenger sliding door disengaged which caused damaged to the body of the vehicle. the contact felt that rusted cables caused the failure. the current and failure mileages were 103,000. updated 07/08/08. *bf | |||
| 04/02/2008 | 58000 | 1 | |
| I started having trouble completely closing the driver's side sliding door on my 2004 toyota sienna. it has a broken latch mechanism (the door is manual, not power). the latch is held in place in the door with three bolts. two of them have sheared out of the metal of the door. *tr | |||
| 03/25/2008 | 31126 | 1 | 10/06/2004 |
| It would appear that the mount for the left rear door's lock on my 2004 sienna 8le is broken. the door on the backside has mounts for the female receptable to the u-shaped bolt on the car body. the screws on that mount have torn through the sheet metal and now the door wont close all the way. i think the u-bolt from the body is not sitting completely into that receiver on the door as a result of a small misalignment. the toyota dealer informed me that he's seen this before and suggested that i take the car to a body shop to hammer and weld the thing back into place. otherwise, he'd have to replace the entire door. *tr | |||
| 08/01/2007 | 60000 | 2 | 12/30/2004 |
| Our van has power sliding doors. in the summer of 2006, the driver side door was opening when the cable snapped. the van was taken to the local dealer who was able to get toyota to supply the part ($1,000) and charged approx. $300 for labor to install new motor & cable assembly even though the van was out of warranty (approx. 65,000 miles). in the summer of 2007, the passenger door was opening when the cable also snapped. the same dealer told us to contact toyota directly, which i did. they had us go back to the dealer who informed us that it was out of warranty and would not be covered. contacted toyota again but was told the same information that it was not covered and out of warranty. (approx. 90,000 miles) *jb | |||
| 10/03/2007 | 75000 | 1 | 01/01/2004 |
| No significant events occurred up to the failure beyond normal expected use. defective welds on the driver side door strap result in failure of the door strap mechanism. toyota has not resolved the problem. *tr | |||
| 07/10/2007 | 40000 | 1 | 06/27/2004 |
| Door check failure on the drivers side door. this causes loud popping noises when opening and closing the door. *jb | |||
| 09/15/2007 | 54000 | 1 | 04/26/2004 |
| Tl*the contact owns a 2004 toyota sienna. the passenger side door opened while the vehicle was in motion and accelerating. the speed was 4 mph. the dealer stated that the control panel and latch assembly needed to be replaced. the current mileage was 54,347 and the failure mileage was 54,000. | |||
| 07/15/2007 | 72000 | 45 | 06/30/2004 |
| Driver's side passenger door internal mechanism is broken. auto body shop states they have seen this failure on multiple toyota sienna vans of this model era 2004 and later. will cost $1,500 to repair including welding of failed metal part in internal door mechanism. updated 11/1/07 *tr | |||
| 05/08/2007 | 2 | 10/02/2003 | |
| A month or so prior to this incident, i took the 2004 toyota sienna to the local toyota dealer and asked them to check the door latch on the driver's door - it was making a popping sound. i was told it would not hurting anything ,and some time in the future bring it in and they will order the part and take the door panel off to replace the latch. well, on tuesday, may 8, 2007 i opened the door and the latch broke in half, and the part connected to the door broken the metal around the latch, and it fell into the door. when i lowered the window several hours later the window fell of the track and down inside the door. - it would not raise back up, so i took it back to the toyota dealer, and after waiting for 3 hours ,i was told the clips were broken, and they would have to order a new window with clips attached. the window was put back in place, and i was told not to roll the window down or it would fall off the track again. - the service department at the toyota dealer was going to charge me $106 for putting the window back up. i was told this labor charge and the charge to replace the window/clips, or the door latch , actually the door would have to be replaced, would not be covered under my extended warranty. - i was not informed that it was not covered under my extended warranty until they were charging me for the labor of putting my window back on the clips. so, they did not charge me anything - after i argued with them about this. - the next day, i had someone else look at the clips, window and the track holding the window. - the clips are not broken, just unglued from the window - because the track bent when the broken door latch part fell into the door. *ak | |||
| 04/12/2007 | 79800 | 1 | 03/07/2006 |
| 2004 toyota sienna passenger side power sliding door stopped working. it wouldn't close the final 18 inches. i had to bungy strap it and drive to the dealership. they said the brackets were bent and motor was no good. it would cost $1400 to fix it. i told them to cut the cable or just figure a way to close it. when i returned to the dealership they were able to shut the door. i asked if i could use the door manually. she said since i didn't authorize them to fix it ($1400) they would not say it was ok to use. i would be using it at my own risk. this still cost me $130. *tr | |||
| 09/04/2004 | 38000 | 20 | 08/04/2003 |
| Tl*- the contact stated that he owns a 2004 toyota sienna with failure mileage of 38,000 and a current mileage of 69,000 miles. two years ago the driver | |||
| 12/05/2006 | 45000 | 10 | 03/09/2004 |
| The two sliding doors on my 2004 toyota sienna keep freezing shut in cold weather. dealer cleaned and lubricated the doors but that didn't help. dealers next suggestion is to replace the cables in the door for $700/door but can't guarantee that will fix the problem. my two children have to enter the van through the back hatch. if an accident occurred, the kids would have to crawl over the front seats to exit the van since the side doors are frozen shut and the back hatch doesn't open from inside the van. *jb | |||
| 05/01/2005 | 22000 | 5 | 01/15/2004 |
| Power sliding doors are dangerous. several times, when parked on slight incline, door will close by itself and has closed on myself and family. the door is supposed to be designed to pop back open when it feels resistance but has squeezed me several times. once my five-year-old was getting out of the car, closed the door with the button and then got his hand stuck in the door. it did not open back up, i had to open it, resulting in a dislocated elbow and a broken wrist (both bones). i contacted toyota, they sent me to the dealer, the head mechanic checked it about 100 times and put his own arm and head into the door, which of course did not lead to anything. not two weeks later the door closed on my body, and squeezed me very hard before bouncing back open. i have called toyota, they are very nice and apologetic. i feel that because he wasn't injured worse or killed they won't do anything. *jb | |||
| 10/13/2006 | 1 | 10/01/2003 | |
| The automatic sliding door on my 2004 sienna has been a problem since we purchased the vehicle. at times, we can't open the door from the outside and other times, we can. also, we recently closed the door with the automatic button and for no apparent reason, the cable broke so that we now have to open and close the door manually. also, we have had issues with the acceleration of the vehicle if we are going from a stop position or a slow moving (less than 10 km/h) position. the van seems to slow down before shifting into gear. this is a serious problem when driving especially with children in the vehicle. my warranty has expired and i'm looking at having to pay for this on my own. i am dissatisfied with toyota, i have had this vehicle for only 2 years and i have had three recalls already. this is my 2nd toyota product and my last. *nm | |||
| 09/11/2006 | 35000 | 1 | |
| Driver door hinge is defective. this is a know defect in the first model year 2004 toyota sienna. our dealer said this is a common problem and the only repair is to replace the door at our expense (~$1,000). we are very concerned that this defect will continue to get worse and cause the door to either not open or to separate from the vehicle in an accident. we feel that this know defect could be repaired at toyota's expense and not the customer's expense. we are talking about a 2 year old vehicle and it is unreasonable to expect such a costly repair as a owner maintenance. we would like to know what information is available about this defect and how we can encourage toyota to take responsibility for this defect. *nm | |||
| 09/11/2006 | 54301 | 1 | 05/02/2003 |
| Dt*: the passenger side power sliding door locked and would not open. there were six ways to open and close the sliding doors and none of them worked. a couple of days later the door would open. this problem occurred intermittently. the door closed on its own while attempting to get the children into their child safety seats. the only way to keep the door from closing was to push on it manually. the dealership could not duplicate the problem. *ak | |||
| 08/01/2006 | 1 | 05/17/2003 | |
| Passenger sliding door mechanism sometimes closes but most of the time it starts to close and then opens on its own. the driver's side sliding door began doing the same thing recently. i usually have to throw my body weight into the door to actually close it. it's supposed to be automatic. *jb | |||
| 05/30/2004 | 1 | 05/05/2004 | |
| From the date of purchase, the sliding passenger doors on my sienna do not stay open when the nose of my vehicle is pointing downhill. the dealership says they can not duplicate this and have never heard another complaint. *jb | |||
| 03/20/2005 | 1 | ||
| The sliding door on my 2004 toyota sienna was not opening properly, only opened about 3 inches. i took it to the dealership for oil change and to check the door on march 14th. wheni called 90 minutes later to check the staus of the work, marco, the service rep informed me that the door was not fixed because it need a recall part, and the car need 2 other recall parts that need to be fixed. he advised that i make an appointment to bring the car back to have all the work done at the same time. the appoinment was made for march 21st. march 20th, one of my children went to open the door, forgetting that it was not work, the door flew open. i went to close the door, and it was off the back hinge, the only thing holding it to the car was the top wheel/runner apparatus at the top of the door. the door had to be tied to the inside to get the car to the dealership for repair the next day.*ak | |||
| 01/18/2005 | 7500 | 1 | |
| (1) 2 year old daughter pushed the button to close the automatic sliding door on our 2004 toyota sienna. it closed on her hand. (2) the door failed to reopen automatically, compressing it for approximately 30-60 seconds until it could be opened manually. her hand was so swollen it was unusable for a week. nothing was broken. (3) corrective measure was to disable the automatic door. | |||
| 08/17/2004 | 1950 | 1 | 04/04/2004 |
| Automatic sliding door struck the consumer when closing. door will not stop even with total pressure. dealer duplicated the problem, and could not stop the door. *ak the vehicle door will only stop sliding when pressure is put on it from the outside part of the door. the bulk of the door ( inside thick part) has no safety mechanism. *tc | |||
| 04/15/2004 | 9000 | 10 | |
| When on an incline automatic sliding door closes. *ak | |||
| 07/05/2004 | 5000 | 10 | |
| Rear manual passenger door in toyota sienna le (8 passager) does not latch under certain conditions ( we have narrowed it down to when windows are left opened). in texas due to heat conditions, windows are left open during spring and fall seasons. my dogs have been struck numerous times by non-locking doors and it has also caught my hand once (when parked at an incline). this is very dangerous and we have instructed our kids to only use the right side power door due to this safety issue. dealer has indicated they cannot fix the problem. for a vehicle designed for family use (including kids), this issue needs to be resolved before kids get hurt.*ak | |||
| 07/14/2004 | 50 | ||
| Manual sliding door does not stay open when window rolled down. on my 2004 sienna le, the manual sliding door on the driver's side does not latch open if the window in that door is rolled down. this allows the door to slide forward on even a slight incline and run into occupants exiting the vehicle. the power sliding door on the passenger side does not have this problem, and there is also no problem if you first open the door and then roll down the window. *la | |||
| 07/13/2004 | 100 | 02/26/2004 | |
| When the sliding door window is rolled down on the driver-side non-powered door, the sliding door does not latch in the opened position..thereby making the sliding door to slide close automatically causing injury to passengers especially children getting off the van. *la | |||
| 07/02/2004 | 1 | ||
| While driving driver's side sliding door locked and unlocked for no reason. vehicle was taken to the dealership, were they replaced the motor latch and a hinge. *ak | |||
| 03/01/2004 | 10 | 12/27/2003 | |
| The manual sliding door on my 2004 toyota sienna does not stay latched opened in intermittent circumstances. the door has rolled back on my 1 year old daughter and myself, forcefully hitting my upper arm. the vehicle has been taken to the dealer 4 times regarding this problem with latch adjustments and a new latch not curing the problem. it sounds as if our problems are similar to odi id#10067721 *la | |||
| 04/21/2004 | 7500 | 5 | 11/28/2003 |
| When opening the manual rear sliding door on the driver side. the door does not latch at times even after repeated attempts. the sliding door slid on a child when the car was parked on a down hill. dealer cleaned the track on the door, but the issue occurred again the next day.*ak | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 01/24/2008 | 45440 | 76 | 07/03/2004 |
| The automatic rear hatch of my 2004 sienna will not stay open.. the safety feature is not working and it continues to close even if you are standing underneath it.. it will not stay open.. dangerous for me and the kids! *cn | |||
| 11/11/2007 | 10 | 02/04/2004 | |
| 2004 toyota sienna xle limited awd. power liftgate does not fully open up when i try to open the liftgate with the switch at the driver's console. manually open the liftgate does the same. this problem started happening sometime in october, 2007 and now the liftgate opening is getting lower than first experienced. i hit my head on the liftgate few times.*cn | |||
| 11/14/2007 | 50 | 08/01/2004 | |
| The powered liftgate of my 2004 sienna doesn't stay up when open. it closes regardless of someone being under. i personally got hurt when the door closed one time and my son almost got pinned down as well. i am seeing on the internet a lot of people having the same problem and yet i am surprised that toyota has not issued a recall for such a serious issue. i am taking my car to the dealer to get this fixed since i cannot open the liftgate anymore due to this issue. i believe this is a problem with the gas struts that are defective. after talking to my dealer, this one doesn't seem to think this is a serious issue and that they should take care of it at no charge. fyi i already replaced these gas struts once (yes this will be the 3rd set in 4 years!). *tr | |||
| 12/22/2007 | 80310 | 5 | 11/07/2007 |
| My wife and i own a 2004 toyota sienna xle with a power rear door. this morning the rear door opened normally; however, as soon as the door opened completely it closed immediately hitting me in the back of the head. i attempted to open the door using the interior button as well as the remote; the door closed immediately regardless of which method i used. i also tried pushing up on the door as it closed which worked but took a great deal of effort. if my five year old was under the door he would not be able to hold the door back and may be seriously injured. i opened the door about five times before the door stayed open. *tr | |||
| 12/18/2007 | 1 | 07/15/2004 | |
| Yesterday, my wife opened the power rear door of our 2004 sienna xle to get some items from the inside of the van. as the door got to the apex, she started to reach into the car, but the door slammed down violently hitting her in the back. we had never had a problem before so she tried it again, but stood back this time. the power door slowly lifted up and then suddenly slammed down. this is a heavy door so you would not want to be hit in the head or body when it slams down. i got the same results when i tried it. apparently toyota has a service bulletin out about this problem and there is an ongoing investigation. i sure hope this gets figured out before a child gets hurt! toyota dealer acknowledged the problem and is working with to replace necessary parts for little to no cost. *tr | |||
| 12/03/2007 | 100 | 11/01/2005 | |
| Rear hatch closes on person without warning. rear hatch does not stay open. *tr | |||
| 11/11/2007 | 34000 | 3 | 11/11/2003 |
| The rear hatch opens fine but starts closing automatically (it is electric) a few seconds after it opens all the way when cold even when no buttons nor the door are touched. *tr | |||
| 10/28/2007 | 17450 | 1 | 07/30/2004 |
| I have a2004 sienna xle. last sunday october 28,2007 the lift back door when opened (powered ) and reach it's highest point when all of a sudden it jerked downwards forcefully nd hit my husband(-trying to put grocery). it should have stayed up. the mileage is just 17,000+ even though it was bought july 2004. it has since never worked. it does open but jerks back down again when it reached the top. *tr | |||
| 06/21/2007 | 40000 | 5 | 02/23/2004 |
| The lift gate has fallen unexpectedly on several occassions. my wife, my mother-in-law and my child have all been hit on separate occassions by the gate during this malfunction. the dealer has advised that the struts need to be replaced. *tr | |||
| 08/01/2007 | 40000 | 1 | 12/27/2003 |
| Rear hatch support cylinder failed. i purchased a new cylinder and replaced it myself. at a cost of $150.00 for one. i started to notice the problem when my automatic rear hatch would only raise the hatch half way and then re-close the hatch. 2004 sienna xle limited. 45k *jb updated 10/03/07 *tr | |||
| 09/08/2007 | 65300 | 4 | 07/07/2004 |
| I have a 2004 toyota sienna and the power liftgate is closing unexpectedly. my wife's arm was squeezed the other day because of this liftgate closing by itself while she was getting groceries out of the car. *tr | |||
| 03/09/2007 | 54000 | 1 | 06/27/2004 |
| Struts on rear liftgate failed, injuring my back. *tr | |||
| 08/03/2007 | 75000 | 1 | 07/01/2003 |
| Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear lift gate fails to remain open at the appropriate times. when the lift gate is opened automatically, it rapidly falls and closes. when opened manually, the lift gate closes automatically and without hesitation. he emailed the manufacturer, but has not yet received a response. the contact stated that there is a nhtsa defect investigation (pe06029) in regards to this failure. the current and failure mileages were 75,000. updated 08/29/07 *tr | |||
| 08/01/2007 | 1 | ||
| I have a 2004 toyota sienna, which overall i love. in the past 3 months, the trunk hatch has started to not hold when open & resist opening at times. it used to hold for longer, making me delay the repair. it has progressively gotten worse, so that now it closes within moments with a lot of force. i have no choice but to repair it now, at a cost of $400, or risk serious injury to myself & 3 young children. my husband & i have already been bonked on the head & back repeatedly. toyota is aware of the defect, & the obvious risk to car owners (a majority of whom have young children i would guess as it is a minivan), but has not issued a recall. instead they are profiting over the defect. i don't fault the service dealer that we deal with, as they have always been helpful & honest. i am upset that the toyota corp. won't issue a recall. *tr | |||
| 01/01/2007 | 15000 | 1 | 08/01/2004 |
| Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear lift gate closes unexpectedly and on its own. she stated that it closes with such force, that it makes it very difficult to re-open. the dealer and the manufacturer have not been notified. the failure has caused the contact's husband to sustain a strained back. the vin and engine size were unknown. the current mileage was 20,000 and failure mileage was 15,000. | |||
| 07/17/2007 | 60041 | 1 | 08/01/2004 |
| Rear liftgate on 2004 toyota sienna failed. it was in up position and suddenly came down and i was unable to get it up while i was under it loading groceries. the weight of the door hit my shoulder first and knocked me into the back of the van. i was then able to push it back up after i dropped the grocery bags. the door came down very fast and forceful,ly. i was sore but very thankful that my 4 year old wasn't under the lift gate with me.*ak | |||
| 06/11/2007 | 39000 | 2 | |
| Relating to current investigation of 2004 toyota sienna rear liftgate strut failure nhtsa recall campaign number: ea06020). my wife has a 2004 sienna xle with the power liftgate and the struts just failed, causing the liftgate to close and requiring help from a friend standing nearby to help her hold it up to remove our children's stroller. i looked at it this evening and noticed grease around one of the cylinders where the seal had obviously failed. while i was looking at the struts i took my hand off of the hatch for a second mistakenly thinking that the power assembly would hold it up and it immediately came down and hit me in the head, causing luckily only a headache. after researching the problem and finding the ongoing investigation i wanted to add my name to the list of complaintants and suggestions that toyota be required to fix the defect and replace the struts. note: i entered 2 in the number of failures box since both struts failed and i entered 1 in the persons injured because it did hit me in the head hard enough to give me a headache ,and i am a 200 lbs man. my fear was that if it would have closed on one of my children that it could have caused serious injury. i will be shopping tomorrow for replacement struts from an aftermarket dealer because in my research i have found people on their 2nd, 3rd, and even 4th sets of struts replaced under warranty. unfortunately, my sienna was conveniently at 39,000 miles, 3,000 miles out of warranty. *ak | |||
| 05/16/2007 | 80000 | 201 | 10/20/2003 |
| Tl*the contact owns a 2004 toyota sienna. the contact opened the vehicle's rear hatch and it immediately shut. when the hatch attempts to close automatically, the electric motor kicks in for fifteen seconds before it can be lifted up again. the hatch must be held open by someone or propped open by a stick. this failure occurs in both wet and dry weather. the engine size and # of cylinders were unknown. the current and failure mileages were 80,000. | |||
| 04/21/2007 | 65680 | 1 | 08/20/2004 |
| Liftgate hazard -- i own a 2004 toyota sienna, with manual liftgate. the liftgate struts/supports have failed. i was hit on the head and shoulder, but was not seriously hurt. jb | |||
| 11/20/2006 | 1 | ||
| Failure of the rear hatch support mechanism ,making the hatch extremely difficult to raise, and when released causes it to crash down with great force on top of a person that may be under it.*ak | |||
| 03/19/2007 | 25 | 06/06/2003 | |
| The rear door on the 2004 toyota sienna van camer down by itself. the motorized hatch went up and then almost immediately came down. i was getting items out of the back when it hit the top of my head. it kept closing until i hit the remote button , but as soon as it reached the top,it started to close again. i contacted toyota, and they told me the warranty expired, and it would cost $470.92 to fix it. this was a safety issue and could cause major injury, especially to a small child. i think they should be responsible. *ak | |||
| 03/16/2007 | 10000 | 10 | 07/01/2004 |
| The power liftgate on my 2004 sienna closes on its own after i open it. the liftgate has struck me on the head and shoulders on several occasions. about a year ago toyota replaced the gas pistons but the situation has reoccured, especially in cold weather. today, it closed on its own three times. | |||
| 03/12/2007 | 51000 | 03/16/2003 | |
| Hatch on my 2004 toyota sienna van comes down by itself. it is the limited edition version with motorized hatch raising and lowering. it goes up and then comes down by itself. i was standing underneath and it struck the top of my head and gave me a stiff/sore neck. it does this intermittenly, not all of the time. i contacted toyota and told me my warranty is out of date and would not repair it. this is a safety issue and could cause major injury especially to a small child and i think they should be responsible. this is not like a fan belt or alternator where the failure cannot actually injury someone. i understand this has been corrected on the newer siennas that still have the same body style, so they obviously know it was a problem. | |||
| 02/10/2007 | 28200 | 5 | 03/19/2004 |
| Tl*- the contact stated that when he opened the rear liftgate of the 2004 toyota sienna using the remote control access the gate will rise to the top and immediately come down without warning. the contact stated there was an updated door stay replaced on the vehicle in januar 2006 under warranty. the rear liftgate will only lower without warning when opening using the remote. the gate did not lower without warning when it was opened manually. the contact spoke with the dealership, and was informed they would not replace or fix until they received something from toyota. the failure mileage was 28200, and the current mileage was 28400.*ak the consumer stated the rear lift gate somtimes lowers without warning during the opening cycle. updated 03/19/07. *jb | |||
| 01/28/2007 | 89000 | 1 | 02/01/2004 |
| In december, 2006, my tailgate closed on its own, injuring my wife. toyota replaced the rear stays (struts) under warranty, including the addition of some brackets. at first everything was fine. but when the weather turned colder (below 20f), the rear hatch would not open on its own unless opening under power. and then a couple of days ago (still very cold), the hatch closed on its own under power again. this time, my daughter and i were both in its path, but fortunately, so was a shopping cart. there were fortunately no injuries this time. i am frustrated that just 45 days after the problem was repaired it is already happening again. | |||
| 12/28/2006 | 40000 | 3 | 09/23/2004 |
| The rear lift gate lost its full up position and rapidly came down. the power close function kicked in was near impossible to push back to keep it from crushing me. the pressure sensor did not seem to function. the rear lift gate is currently useless but poses a major safety concern with kids in our family. the dealer has not shown the expected sense of urgency in getting this problem fixed. this is our first new toyota and i am terribly disappointed with this situation, this will certainly affect my decision to buy another toyota brand if the problem is not addressed to my satisfaction. *jb | |||
| 12/16/2006 | 47150 | 8 | 06/03/2006 |
| 1. nothing 2. hatch would not stay up/ fell down on person trying to put stuff in hatch 3. dealership is ordering part. *jb | |||
| 08/27/2006 | 3 | ||
| Liftgate doesn't open fully. *nm | |||
| 02/28/2006 | 1 | ||
| (1) we have a 2004-2005 toyota sienna xle with the back hatch that opens and closes automatically. we used our back hatch regularly and it hasn't been misused. we have opened it using the keyless remote, the ceiling mounted keypad, and manually. however, our hatch has not been working properly since february 2006. (2) when we use the button on our keyless remote or on the ceiling mounted keypad, the hatch opens but as soon as it reaches the maximum height, it automatically closes. when it encounters an obstacle, it does not open again as it should, but rather continues to close unless extreme force is applied. i have been trapped by the door on several occasions and my daughter (age 3) was almost pinned by the door as well. when we try to open the door manually, the automatic hatch does not work at all so we have to prop the door open with a large wooden stake or try to hold it open with one hand while attempting to place items in the trunk with the other hand. at times the stake has fallen causing the door to slam shut quickly. also, at a certain height, the door will just begin to close automatically even though i am attempting to hold it open. i find this situation to be extremely dangerous and have avoided using our back hatch whenever possible. in addition, the automatic side doors are also supposed to reopen if they encounter an obstacle, but i have found that this is not the case. they require a great amount of force to reopen. the doors have almost shut on our children several times. had i not been standing right there to force the door open, they would have been pinned. i am very concerned about the danger of this situation as well. (3) we attempted to fix the back hatch earlier this spring, but the service department did not have the part and said it would take 30 days b/f it would come in. we have not taken it back, particularly b/c the cost of replacing the part was $300+ which is too expensive for us at this point. *nm | |||
| 04/10/2006 | 24000 | 10 | 04/23/2004 |
| 2004 toyota sienna liftgate closing automatically and striking the owner's head; problem occurred intermittently. at times the open door was activated, the door began to close, didn't close completely, would re-open and close again until forced physically into an upright position with some force. *nm | |||
| 06/10/2005 | 1 | 10/19/2004 | |
| Dt: automatic hatchback on the mini van came down and didn't stop with the consumer in the way. the vehicle is being taken to the dealership tonight. the hatchback hit the consumer in the head, it didn't stop the hatchback pushed the consumer into the van and her mother had to grab it to stop it. *ak | |||
| LATCHES/LOCKS/LINKAGES - TAILGATE - LATCH | |||
| 11/28/2007 | 1 | ||
| I have a 2004 toyota sienna minivan which the tail gate door will not stay open and has fallen down on me, i was not injured, but my grandchildren ride in this car and sometimes leaves things in and should they go in this car without my knowing. *tr they could possible get killed by it coming dowm automatically on them, and you can't stop it from closing.if you open it manually it will not stay up you have to hold it open with one hand and grab what you need with the other and then it slams down hard and fast. this is a possible life threating door,it could crush and kill someone instanly, or sever a limb.it needs to be recalled.!!!!!! | |||
| 11/20/2007 | 28500 | 3 | 04/13/2004 |
| I own a 2004 toyota sienna xle minivan. the rear hatch on my van unexpectedly close by itself when it was in the open position. the door came down on my shoulder as i was unloading the van and promptly went back up. *tr | |||
| 11/09/2007 | 38000 | 15 | 08/10/2004 |
| Our 2004 toyota sienna xle rear door does not stay up. it rises automatically, holds for a second or so and then starts closing. it takes a lot of force to stop. it has been doing it fairly consistently lately. the first ominous sign was in the summer when it was not opening as high as it used to. *tr | |||
| 09/23/2006 | 39500 | 3 | 06/12/2006 |
| The lift gate of the back of my toyota sienna 2004 fell prematurely while i was loading in the rear trunk. *nm | |||