Recalls

CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
STRUCTURE
10V160000TOYOTA MOTOR NORTH AMERICA, INC.from 01/16/2003 to 01/04/2010V (Vehicle)MFRTOYOTA MOTOR NORTH AMERICA, INC.04/20/201004/20/2010
Defect SummaryToyota is recalling certain model year 1998 through 2010 sienna passenger vehicles manufactured between august 7, 1997 and january 4, 2010, currently registered in or originally sold in connecticut, delaware, illinois, indiana, kentucky, maine, maryland, massachusetts, michigan, minnesota, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, washington district of columbia, virginia, west virginia, and wisconsin. the subject vehicles are equipped with the spare tire stowed under the vehicle. if the vehicle is operated in the cold climate regions of the united states where road salt is frequently used, water splashed backwards with high concentrations of road salt can reach the spare tire carrier and corrode the spare tire carrier assembly cable.
Consequence SummaryThe cable may break due to excessive corrosion and the spare tire may separate from the vehicle, possibly resulting in a vehicle crash.
Corrective SummaryThe safety recall is expected to begin during june 2010. owners may contact toyota at 1-800-331-4331.
NotesOwners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .
STRUCTURE - BODY - HATCHBACK/LIFTGATE
08V244000TOYOTA MOTOR NORTH AMERICA, INC. V (Vehicle)19622208/04/2008ODITOYOTA MOTOR CORPORATION06/03/200806/03/2008
Defect SummaryToyota is conducting a safety improvement campaign involving 196,222 my 2004-2006 toyota sienna vehicles equipped with power rear liftgate struts. the gas struts used to help lift and support the rear power liftgate could wear out sooner than expected. as the gas struts deteriorate, the performance of the liftgate will begin to degrade and the power rear liftgate will operate more slowly than when the gas struts were new.
Consequence SummaryIf not repaired, the gas struts may not be able to support the weight of the liftgate when it is open eventually, the gas struts could deteriorate to the point that the liftgate will fall about ten inches after it reaches the fully open position, at which point the power motor will engage and power the liftgate to the fully closed position. this condition may cause injury to a person who is struck by the liftgate when it falls or when it is closing.
Corrective SummaryDealers will replace the gas struts with newly designed gas struts that have a longer service life. the campaign began on august 8, 2008, and will be mailed in three phases ending in late december 2008. owners may contact toyota at 1-888-270-9371.
NotesToyota no. 80c.this action is deemed a safety improvement campaign and is not being conducted under the safety act. however, toyota has informed nhtsa that it will provide the modifications described above free of charge.

Bulletins

BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STRUCTURE - BODY
0160407/09/200410010313Rear no. 2 seat storage position. *tt11/15/2004
0030410/02/20060030410006561Back door stay leak and cold weather shudder improvement. *tt05/05/2004
0060403/30/200410006552Window shade clip falling off. *tt05/05/2004
STRUCTURE - BODY - DOOR
SB-0280-1010/04/201010036906Toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions.04/18/2011
TSB-0085-0903/13/200910029190Toyota: vehicles may experience a condition where the power function of the sliding door is inoperative. *pe06/24/2009
0110712/15/200710024010Power back door & power sliding door difficult close. *nj02/29/2008
0701710/23/200710023697Customer support program - warranty coverage extension for the front door check on certain 2004-2007 my sienna vehicles. *nj01/25/2008
0030703/23/200710021711Door check popping noise. *kb06/15/2007
0040401/26/20060010610007114Sliding door rattle. *tt05/26/2004
NV0090307/09/2003NV0090310003956Front door wind noise. revised. *tt11/07/2003
NV0090307/09/200310003449Front door wind noise. *tt10/21/2003
STRUCTURE - BODY - HATCHBACK/LIFTGATE
TSB-0061-1106/22/201110041206Toyota: 2004-2009 sienna. the power rear hatch will not close completely. the hatch will start to close and then will reverse back up to the open position. *rm09/20/2011
TSB-0061-1106/22/201110041206Ready09/20/2011
SB-0280-1010/04/201010036906Toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions.04/18/2011
TSB-0085-0903/13/200910029190Toyota: vehicles may experience a condition where the power function of the sliding door is inoperative. *pe06/24/2009
080101/23/200810024084Customer support program - warranty coverage enhancement for certain 2004 through 2006 model year sienna models back door stay (rear liftgate strut). *nj03/06/2008
STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE
TSB-0061-1106/22/201110041206Toyota: 2004-2009 sienna. the power rear hatch will not close completely. the hatch will start to close and then will reverse back up to the open position. *rm09/20/2011
TSB-0061-1106/22/201110041206Ready09/20/2011
0800101/22/200810024107Customer support program - warranty coverage extension for the back door stays (rear liftgate struts) on certain 2004 through 2006 my sienna vehicles. *nj03/10/2008

Investigations

NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
STRUCTURE - BODY - HATCHBACK/LIFTGATE
EA06020TOYOTA MOTOR CORPORATION12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.
PE06029TOYOTA MOTOR NORTH AMERICA, INC.08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
EA06020TOYOTA MOTOR NORTH AMERICA, INC.12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.
PE06029TOYOTA MOTOR CORPORATION08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS
EA06020TOYOTA MOTOR CORPORATION12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.
PE06029TOYOTA MOTOR NORTH AMERICA, INC.08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
EA06020TOYOTA MOTOR NORTH AMERICA, INC.12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.
PE06029TOYOTA MOTOR CORPORATION08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE
EQ12010TOYOTA MOTOR CORPORATION09/28/201212/31/2012Stabilus Rear Liftgate Struts Failing
 Please see the attached closing resume summary.it has been attached to this document as a pdf.
EQ12010TOYOTA MOTOR CORPORATION09/28/2012Stabilus Rear Liftgate Struts Failing
 On february 16, 2012, american honda motor company (honda) notified the nhtsa that it had decided a defect exists in certain model year 2008 through 2009 odyssey vehicles.gas-filled struts that help to raise and support the liftgate of vehicles equipped with a power liftgate system may be prone to early life failures due to a manufacturing flaw.the flaw can result in a leak of the pressurized gas, leading to reduced strut performance.struts with diminished performance can lead to unexpected closure, increasing the risk of personal injury.stabilus was identified as the manufacturer of these gas-filled strutsthis matter was assigned recall number 12v-062.in reviewing past records, rmd discovered similar recalls conducted by toyota, ford, and honda between 2006 and 2010.on february 18, 2010, honda notified the nhtsa of the same rear liftgate gas strut issue in its 2005 odyssey vehicles.this issue was given recall number 10v-055.on may 30, 2008, toyota motor corporation (toyota) notified the nhtsa of the same issue found in its 2004 through 2006 sienna vehicles.this issue was given recall number 08v-244.on march 6, 2006, ford motor company (ford) notified the nhtsa of the same issue found in its 2005 through 2006 freestar and mercury monterey vehicles.this issue was given recall number 06v-069.these three recalls did not originally identify the supplier of the gas struts, however, all three manufacturers have since confirmed that stabilus supplied the equipment at issue in each recall.the purpose of the eq is to write to stabilus and to contact any other company that might have purchased this equipment, notify them of this defect in any vehicles they manufactured, and to ensure thorough safety recalls are conducted where appropriate.
EA06020TOYOTA MOTOR CORPORATION12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.
PE06029TOYOTA MOTOR CORPORATION08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
PE06029TOYOTA MOTOR NORTH AMERICA, INC.08/02/200612/01/2006UNEXPECTED LIFTGATE CLOSING
 The liftgate gas struts for the subject vehicles may have damaged gas seals that allow the liftgate to drop unexpectedly.the rates for complaints, alleged injuries and warranty claims are higher for vehicles with the power liftgate option.the power liftgate may automatically power-close at the completion of a power-open command without input from the operator.some owners are caught unaware of the power-close operation while under the rear liftgate door.odi has upgraded the investigation to an engineering analysis (ea06-020) and modified the scope to include only the subject vehicles with the power liftgate option.
EA06020TOYOTA MOTOR NORTH AMERICA, INC.12/01/200606/25/2008UNEXPECTED CLOSING OF POWER LIFTGATE08V244000
 On may 30, 2008, toyota initiated a safety recall to replace the liftgate struts in approximately 196,000 model year 2004-2006 toyota sienna vehicles equipped with power liftgates (recall 08v-244).the recall will provide the opportunity for vehicle owners to obtain new struts that are more robust.based on these actions, the agency has decided to close the investigation.while toyota has not made a decision that the recalled vehicles contain a safety-related defect, in view of the recall, further use of the agency's resources does not appear to be warranted.the closing of this investigation does not constitute any finding by nhtsa.the agency reserves the right to take further action if warranted by the circumstances.additional information can be found in the engineering analysis report.

Consumer Complaints

Fail datemilesoccurencesPurchase date
STRUCTURE
07/15/2008530001
 This concerns me as a safety issue. the dash on my sienna 2004 has cracks everywhere. in summer 2008 is when i saw the first crack. four years later they are all over the front dash, in the driver side as well as in the passenger side. i have seen through the web that this is a common problem for this same make and model, so i decided to file this complaint. it concerns me that this cracks can potentially prevent airbags from deploying properly or prematurely and cause injure. i did ask toyota for a quote to fix this problem since my warranty expired and it was too costly $2000.+. i do like my car and would like to keep it as long as i can but besides the dash looking awful it make me nervous that this might cause an accident. hope toyota finds a way to fix this. thanks *tr
01/08/20101150001
 I have a 2004 sienna xle limited that has always been garage kept and very well taken care of. the dash on the passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. when searching on the internet for a used dash i came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. i, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. i have called toyota and registered a complaint and was assigned case #: 1207232487. i have also emailed toyota with a complaint as well. because of the number of incidents, i believe toyota should issue a recall. i need a new dash, and because it's obviously a manufacturer's defect. *tr
08/06/20091
 Letter from senator schumer on behalf of constituent re a reimbursement issue with 2004 toyota sienna (dot/i# s 2012 187) *tgw on august 9, 2009, the spare tire cable had to be replaced due to corrosion. in the spring of 2011, toyota issued a safety recall. their notice stated if you have previously paid for the repair, submit the bill and reimbursement consideration would be given. on october 19, 2011, toyota requested four additional documents. on feb 8, 2012, the consumer was denied reimbursement, because he was unable to provide the credit card statement that was used to pay for the repair. *jb
05/01/201082500
 Cracks in dashboard from door to door .... our sienna has been garaged for about two years and has about 83k miles on it. a short while ago we noticed that there was a crack line in the dashboard material that was along the line where the material connects to the instruments panel unit, the rnetertianment unit, and the glove box area. upon closer examination we found the cracks stretch to the dashbaord area that wrpas around to the closed doors on both sides. this material must be defective because this vehicle has been well takn care of and is mostly garaged. i've never had a vehicle do this before.
05/20/2011135000
 Both sliding door motor cables have broken on my 2004 toyota sienna. one door was stuck in an open position, and the other one could only be opened six inches. i have now paid toyota dealerships over $4,000 to fix the motor cables for both doors. with one stuck open, i couldn't transport my children. i live over 30 minutes to the nearest mechanic, so it was very fun driving the car to a dealership. i think that it is a safety issue especially if the doors stick open. the dealership stated that they have never seen this before, but i am now seeing several complaints about this, and that toyota has a tsb on this problem.
05/01/201181000
 Description: front door check popping noise cause: spot weld in door check failed controls door when opening and closing safely. toyota has tsb nv003-07, but has limited warentee. expired for me.
05/01/2011100000
 Rear sliding door power cable on 2004 toyota sienna broke. causing door to be stuck in open position. toyota has known of defect and issued a tsb (el004-04) in april of 2004, but did not repair previously manufactured minivans.
03/12/2011106000
 Tl*the contact owns a 2004 toyota sienna. while the vehicle was parked he noticed that the drivers side door check mount panel was no longer welded in some areas. he stated the door made a lot of noise when opened or closed. the contact noticed the failure a month ago. he called the dealer and was advised that they were aware of the failure and it would be costly to repair to repair the vehicle. he called the manufacturer and filed a complaint. the vehicle was not repaired. the approximate failure mileage was 106,000 and the current mileage was 107,000.
03/12/2011106000
 Tl-the contact owns a 2004 toyota sienna. while the vehicle was parked he noticed that the drivers side door check mount panel was no longer welded in some areas of the door. he stated the door made a lot of noise when opened or closed. the contact stated he notice the failure one month ago. he called the dealer and was advised that they are aware of the failure and it will be rather costly to repair. he called the manufacturer and filed a complaint. the vehicle had not been repaired. the approximate failure mileage was 106,000 and the current mileage was 107,000. vwb
09/30/201097563
 The rear passenger power sliding door failed. the cable that opens and closes the door snapped and then bound up jamming the door open about 3 inches. my children could not exit the vehicle on that side if there was an accident and i had to dissasemble the door just to close it.
06/01/201060000
 Driver's door (front) hinge/weld on 2004 toyota sienna began with loud creaking noise every time door is open and closed. then creaking turned into clicking sound every time door is open and closed, and that progressed into a loud popping/snapping sound. our repair shop (not toyota) rewelded the hinge (summer 2010 - van had 60,000 miles) but they advised this was not a permanent fix for the problem. on 2/20/11 (van now has 64,000 miles) hinge is now completely not functioning and door is jammed shut. front driver's door will not open more than 1/2 inch forcing the driver of the vehicle to enter/exit through the passenger side.
09/30/201097563
 The rear passenger power sliding door failed. the cable that opens and closes the door snapped and then bound up jamming the door open about 3 inches. my children could not exit the vehicle on that side if there was an accident and i had to dissasemble the door just to close it.
06/01/201060000
 Driver's door (front) hinge/weld on 2004 toyota sienna began with loud creaking noise every time door is open and closed. then creaking turned into clicking sound every time door is open and closed, and that progressed into a loud popping/snapping sound. our repair shop (not toyota) rewelded the hinge (summer 2010 - van had 60,000 miles) but they advised this was not a permanent fix for the problem. on 2/20/11 (van now has 64,000 miles) hinge is now completely not functioning and door is jammed shut. front driver's door will not open more than 1/2 inch forcing the driver of the vehicle to enter/exit through the passenger side.
09/30/201097563
 The rear passenger power sliding door failed. the cable that opens and closes the door snapped and then bound up jamming the door open about 3 inches. my children could not exit the vehicle on that side if there was an accident and i had to dissasemble the door just to close it.
06/01/201060000
 Driver's door (front) hinge/weld on 2004 toyota sienna began with loud creaking noise every time door is open and closed. then creaking turned into clicking sound every time door is open and closed, and that progressed into a loud popping/snapping sound. our repair shop (not toyota) rewelded the hinge (summer 2010 - van had 60,000 miles) but they advised this was not a permanent fix for the problem. on 2/20/11 (van now has 64,000 miles) hinge is now completely not functioning and door is jammed shut. front driver's door will not open more than 1/2 inch forcing the driver of the vehicle to enter/exit through the passenger side.
01/03/201180000
 Toyoto sienna 2004, rear liftgate struts are giving our again. we have had this auto since the factory sent it to the dealership. once replacing the struts due to recall. now whenever you lift the gate via manually pressing the button on the back of the van, the lift gate only opens halfway. this leaves the operator with the only option of pressing further up on the lift gate. i expect that this issue will now get worse and not stay open at all.
02/14/201190000
 We have a 2004 toyota sienna with a right side power sliding door and the door that pulls the door broke yesterday,i see that the cable got rotten and it did not have a plastic cover on it..i contacted toyota offices yesterday and the say to me that i should bring the car to a dealer and pay for inspection ant then they will inform toyota how and why it got broke...and toyota rep told me after that we will investigate if is an isolated case or many people have this problem..now this whole repair will cost $1800.00 just for a cable that got rotten because no palstic cover..i hope you can take of this ..please we need your help..thanks a lot
01/03/201180000
 Toyoto sienna 2004, rear liftgate struts are giving our again. we have had this auto since the factory sent it to the dealership. once replacing the struts due to recall. now whenever you lift the gate via manually pressing the button on the back of the van, the lift gate only opens halfway. this leaves the operator with the only option of pressing further up on the lift gate. i expect that this issue will now get worse and not stay open at all.
02/14/201190000
 We have a 2004 toyota sienna with a right side power sliding door and the door that pulls the door broke yesterday,i see that the cable got rotten and it did not have a plastic cover on it..i contacted toyota offices yesterday and the say to me that i should bring the car to a dealer and pay for inspection ant then they will inform toyota how and why it got broke...and toyota rep told me after that we will investigate if is an isolated case or many people have this problem..now this whole repair will cost $1800.00 just for a cable that got rotten because no palstic cover..i hope you can take of this ..please we need your help..thanks a lot
01/15/201070000
 When it is cold outside the sliding doors on the 2004 toyota sienna seem to freeze shut. they do not open from the inside or outside. this happens to both the power and non-power door.
09/24/201082475
 2004 toyota sienna's automatic sliding door mechanism jammed preventing door closure. the door could not be closed automatically or manually. circumstances forced passengers, including 4 small children, to travel several highway miles with that door open. in april 2004 toyota modified that door mechanism for new product and issued technical service bulletin el004-04 power sliding door inoperative to correct existing product. sienna's early 2004 sliding door is a defective product. the sienna product is a minivan marketed to families and children. as such it is designed to be a closed vehicle. the defective door should be considered a child restraint failure because closed doors are, in fact, the primary protective restraint in a family vehicle. corrective action we elected is to cut the automatic door's tractor cable. that frees the door to close and permanently disengages the defective door mechanism.
01/16/201051642
 2004 toyota sienna passenger side sliding door mechanism failed and automatically shut without warning, hitting a passenger who was reaching into the back seat. it did not spring back. the door wouldn't open again. we took it to the rudy luther dealership in golden valley, mn and were told that it would cost $2,000 to fix. rather than pay this, we elected to pay $112 to have the cables cut and the switch unplugged. we are extremely disappointed in this failure and in the dealership's response. the car only had 51,641 miles on it when this occurred.
05/15/201068500
 Spot weld on drivers door is failing. once this weld completely fails the door will swing freely and could slam on me or my children. contacted the dealer and toyota and there is an extended warranty for 5 yrs or 100,000 miles. my van is 6 years old and not covered. this problem started after the warranty was over. toyota will charge $900 to correct this problem. this should be a recall there are hundreds of thousands of siennas with this issue and it is a known manufacturers defect.
04/17/2010720001
 On my 2004 toyota sienna minivan the rear hatchback gas struts have failed. this is a dangerous situation that could easily get a small child killed. i almost had this happen when my 5 year old was helping to get groceries out while i was holding the gate open it slipped and came crashing down. luckily he had just moved and it missed him. these gas struts are a recall item on the power operated lift gates, why aren't they on the manual ones. and the cost of replacements is terrible, $180/ea. [xxx] *tr
04/15/201078000
 Passanger sliding door cable coroded and snapped
07/01/200730000
 I am the original owner of a 2004 toyota sienna. the dashboard is full of hairline cracks. they started on the sides near the a/c vents, traveling towards the center of the dash. first appeared in 2007. now the dashboard is covered with cracks. took it to the dealer and complained that it was a defect. service dept didn't seem to want to deal with it. finally they took pictures then said they would have to send the pictures off and they would get back to me, which they never did. called the service dept and they dismissed me saying it was not covered. i don't think they ever sent the pictures in. the cracks get worse every week - longer, and new ones appear. this is clearly a defect. there were no events that took place to cause this, no crash, no fire. the automobile is well maintained. this is a manufacturer's defect.
03/16/2010133911
 Power sliding door on driver's side is stuck open. no way to close it maually. unsafe to drive.
11/01/200913400
 Tl* the contact owns a 2004 toyota sierra. the driver stated the dashboard had begun to exhibit severe cracking. the dealer was contacted and pictures were taken to submit to the manufacturer for evaluation. the contact was concerned that the manufacturer was aware of the failure but had not properly addressed the issue. the failure mileage was 13,400 and the current was 14,260. updated 05/06/10. *lj
03/15/201044000
 We purchased a 2004 toyota sienna van. the driver's door hinge has failed causing the entire door to have to be replaced to the tune of about 3k. in searching the internet, 600,000 vehicles had the same defect tracing back to an indiana factory welding issue. toyota has not issued a recall and the dealership is telling us it is out of warranty. http://www.allworldauto.com/comments/2004_toyota_sienna_comments_and_complaints_c202-6966-2004-303-1.html there are also youtube videos depicting the same issue.
03/14/2010730001
 The passenger side sliding door on 2004 toyta sienna is not closing. out in cold and rain with kids for 45 mins. *tr
03/07/20101080001
 Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. as a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. we had to cut the cable off to get the tangled cable free of the door so we could close it. it is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. we also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as i said the door was stuck half open/half closed. *tr
01/01/2010900001
 2004 toyota sienna minivan, sliding doors freeze shut all winter, my three kids cannot rely on what door to exit, especially in an emergency. one sliding door has now stopped working, cable snapped and bolts sheared, likely due to the extra force needed to work the frequently frozen doors. perhaps these vans should not be allowed in climates under 32 degrees. i have already needed to have front doors and rear door mechanism repaired(recalls). this seems to be a common problem. *tr
03/04/2010723281
 I have 2004 toyota sienna. recently my sliding door cable completely snapped in half when the door was opening. thankfully, i was home and was able to get the door to shut. *tr
04/11/20091216631
 1. toyota sienna ce driver's door welded part (inside door) snap off causing loud thud sound when opening & closing the door. i found out in the internet that before there was a lot of complaints about it but toyota did not order a recall & now they want me fix it in a shop at my own expense. 2. sudden acceleration from idling during traffic cruising. *tr
02/06/2010845001
 Crack developed on dash in an area between instrument cluster and radio. this is an area not exposed to elements (sun, heat, etc.). vehicle is garaged and maintained and would not be susceptible to a crack. *tr
01/01/2008600003
 The driver's side sliding door on my 2004 toyota sienna does not close properly. sometimes its opens at the end of the close cycle or worse yet, closes at the end of the open cycle. i experienced 3 incidents where my children's hands were almost crushed by the door which was expected to stay open. toyota has issued a tsb (el004-04), however our car is no longer in the warranty period. the opening of the door after the close cycle or closing of the door after the open cycle occurs intermittently. *cn
08/17/2009350001
 Automatic sliding passenger door seized on august 17, 2009. stuck in open position. went to dealer and was informed it was fourth one they had seen in a week. was told warranty had expired prior month. would cost over $1000.00 to fix. *tr
12/15/2009600001
 The trunk gate of my toyota sienna does not open fully and sometimes goes down during cold weather. *tr
01/23/2010500001
 Contact owns a 2004 toyota sienna le with manual liftgate. the liftgate used to work properly - suddenly on a cold winter day it stops working anymore, contact can hear a hiss and the door falls down. contact can see visible oil leak around the gas strut. after that, it's heavy to open the door. *tr
01/17/2010700001
 Driver side automatic sliding door cable broke. the door has to be opened and closed manually. sienna is no longer under the secret warranty and toyota wants to charge me $3000 for the repair. also door would freeze easily during winter time and becomes very hard to open. *tr
01/04/2010730001
 During normal operations of this 2004 toyota sienna xle van. right side powered door seized. door failed to open completely, and then it was difficult to shut and lock. i took the sienna to the local toyota dealership (heartland toyota, bremerton, washington) on 13jan10, and they diagnosed the problem as a failed motor, control cable, and computer (ecu). they also informed me it would cost $3,050 to repair. i was in shock. i checked online and there seems to be a chronic failure with the 'automatic' doors of toyota vans. toyota corporate instructed me to work with the local toyota dealer to arbitrate repairs since the door is not covered under warranty, or recall. i urge the nhtsa to investigate these doors. they should not fail , and seize after 5 years of normal wear. *tr updated 03/10/10 *bf
01/10/20061
 Power sliding doors fail to open, primarily in cold weather. the vehicle was taken to the dealership about 10 times. fist they could not duplicate the problem, then when i was able to show it to them, they could not fix it. eventually the manufacturer sent a factory engineer to check the vehicle. he had the door seal replaced. that helped for a few weeks, now it's doing it again. i took it back today they said that they did all that they can, although there is nothing more that they can do for me. *tr
12/14/2009930001
 My door has the door check issue to the point it will not hardly close, and toyota feels since it was 5 years , 3 months from date of purchase, they are not responsible for it. i suspect this was present and all affected toyotas should be recalled to fix both this driver door, but the passenger door as well. make : toyota model : sienna year : 2004 manufacturer : toyota motor corporation service bulletin number : 07017 date of bulletin : oct 23, 2007 nhtsa item number : 10023697 component : structure:body:door summary : customer support program - warranty coverage extension for the front door check on certain 2004-2007 my sienna vehicles. *nj *tr
06/15/2008995001
 Driver side sliding door will not stay locked and latched. the fasteners that hold the locking mechanism place pulled through the door sheet metal. dealer states it cannot be fixed and a new door would be needed at $3500. door can open at any time. *tr
03/10/20081100001
 2004 toyota sienna sliding doors malfunctioning. over time, the doors appear to wear out and will not open from the inside or the outside of the vehicle. they cannot be opened manually or by using the power operation feature. the dealer was able to open it and adjust it but told us that it will happen again unless we paid approximately $1200 per door to replace the worn parts. we are concerned about getting trapped in the vehicle. *tr
07/10/2009650001
 The passenger and driver side middle (sliding) doors of our 2004 toyota sienna have frozen shut each winter for 5 years. after melting free the drivers side door came suddenly open a few times while we were driving down the road. now the automatic open/close has stopped working at all. *tr
10/29/2009640001
 During the normal operation of the driver's side automatic sliding door, the cable snapped and got caught so that the door could not fully open or fully close. it was necessary to cut the cable out and operate the door manually to get the door to shut at all. the quote to repair the problem was $1232.12. *tr
10/20/20091075001
 My 2004 toyota sienna automatic sliding door mechanism stopped working and we were unable to open the door on the passenger side. it is clear from forums on the internet that this is a widespread problem. *tr
10/24/2009945001
 Toyota sienna 2004 sliding door motor cable was totally rusted and snapped. sliding door is not operable. sliding door wire is totally rusted during normal use. as s result, door was jammed and neither can be closed nor opened. toyota does not sell cable separately, should purchase whole motor assembly instead. similar cable cost is around 10 dollar (from hardware store) but motor assembly is around 1500 dollar. *tr
10/19/2009840971
 We have a 2004 toyota sienna xle that has just suffered a failure of the power sliding door, causing it to become stuck in the open position. my wife was forced to drive with two young children in the back seat and the side door wide open. this is extremely unsafe and demands a recall. apparently the cable was frayed by a failed hinge, and i have read many complaints about this problem. this is a 5-year-old minivan with 84,000 miles. how is toyota allowed to ignore such a blatant safety defect to their cars that occurs within the first 3 to 5 years? it is out of warranty and they will provide no measures for repair, but no reasonable person would ever expect the doors of a car to be the first thing to stop working, and in that short a period of time. this is unacceptable and dangerous and simply shameful from a quality manufacturer on a $38,000 vehicle. i am sure you are hearing lots of complaints about this door hinge and cable motor. the dealer has quoted a repair around $2,000 including work at a body shop welding on the new hinge. meanwhile, i'm wondering about the other door. will it be another $2,000? please issue a recall now!!! *tr
10/18/2009570001
 We have a 2004 sienna with auto-sliding door for passenger side. the van has around 57000 miles. it is raining/snowing today and the passenger door couldn't be closed. my wife and my kid is stuck in newtow, 30 min away from home. the passenger side door can't be closed manually. the outside temp is around 35 degree. by reading the internet, it looks like many 2004 sienna owner have the same issue. i consider it as a safety issue since most van owners have young kids in the van. if the door is stuck in the winter time, it is a big problem. *tr
10/16/20091340001
 I own a 2004 toyota sienna xle model. the sliding door cables plastic/rubber shield began to peel off and now the door won't close in automatic mode because it always sense resistance. i tried to disable the automatic mode and put the doors on manual mode, but it's nearly impossible to move this door as something seems to be stuck. did a search on the web and it seems like almost everyone is having this problem now that this model is getting to be 4-5 years old. some says to cut the cable in order to get the door to operate smoothly in manual mode. but i don't want to take the chance. toyota really should have a recall on this major design flaw and safety hazard. thank you. *tr
01/02/20061
 The doors on my 2004 toyota minivan have been freezing every winter season since 2006. canada toyota has made this a recall item, but the united states will not? i find this to be absurd - especially when children have to climb up through the front seats to get out of vehicles. this could be fatal in an accident if the doors can not be opened. i have contacted toyota dealer and they claim to use wrench grease to lube the doors to help and prevent from sticking. i live in new england and the doors have already starting freezing shut this year (oct 2009). this is extremely frustrating, this isn't a cheap vehicle and it was purchased for family use. toyota has really failed the american public with their minivans. i would have used this avenue to complain years ago - i have been wasting my time trying to work with the toyota company. please help *tr
10/13/20091
 We have a 2004 toyota sienna. we have discovered that the cable on driver side of the sliding door has rusted/rotted and snapped off. we have called toyota about this issue and they informed us that the doors are not covered. we feel that this is a safety issue as the doors only open part way. we have found that there was no recall on this issue. please look into this asap. just picture your children trapped in the van during an accident- these doors are too heavy for them in manual mode. this is happening to many toyota vehicles, to the point where this needs to be aired on national television for toyota to step up and stand behind their vehicles. this is about safety and our children - not just a bonus feature. help us to keep our children safe in these family built vehicles! please!!! *tr
01/04/2009580001
 I have a toyota sienna 2004 le 8 passengers. my complaint is that the dash of the sienna is cracking like someone has sliced it with a blade. please investigate this defect. i know that i`m not alone with this complaint. thank you, jesus *tr
02/15/2009480001
 The power doors of our 2004 sienna froze each winter since purchase and would not operate until vehicle warmed - 2 children had to climb in and out through front doors. this winter, probably february one cable snapped on passenger side, other cable frayed and refused to operate - dealer estimated approximately $600 per door for repairs. my husband told him we would wait until the recall was issued as this was a safety concern. my husband disconnected the doors so they would operate manually - which in not something the toyota design allowed for. since my husband disconnected the door, we have experienced some other electrical problems, not certain if they are related. also have had problems maintain air pressure in tires although not all wheel drive model. dealer was supposed to contact us to schedule additional recall work on the vehicle, but has not done so, i believe because we continue to refuse optional maintenance work and the associated expense. i work extremely close to home for the last 4 years and our vehicle had approximately 48,000 when the doors broke. i now have approximately 52,000 miles. *tr
09/15/2009551231
 Family loaded in van to leave, pushed button on rear passenger automatic door to close it and made a weird noise then failed to close. some how the automatic door cable caught in track of sliding door preventing door closure past half way. all efforts to close door failed. luckily we were leaving home not returning home. van had to be driven to shop with door wide open! toyota dealer charged $450 to cut cable off and free door to close manually, or over $1600 to replace cable and motor that are apparently all one piece. there was absolutely no warning to this failure. it seems that if an automatic door part is going to fail, it should be designed to at least function in a manual state. children cannot be driven around in a minivan with the door wide open. toyota refused to acknowledge that this could be a problem. *tr
08/16/2009772461
 Cable snapped on rear power sliding doors. it appears that the outer plastic coating dried and broke off of the cable. cable is hanging outside of the car as i drive down the road. the door is very heavy and my children are unable to open the door themselves. *tr
08/23/2009987101
 I have 2004 toyota sienna with 1 powerdoor. the motor and cable assembly is now broken, and toyota will not make it manual. i now have to pay $1,600.00 for a new assembly. *tr
08/14/20091150001
 Both left and right sliding door cables broke on van. right door will not open at all two months later left broke and opens about 12in.that four kids have to get in and out. will cost$1500 each to fix. *tr
07/14/2009710001
 Toyota sienna electric sliding door does not open with button. can only be opened by pulling hard on outside handle. dealer suggested replacing door motor. *tr
07/26/2009700001
 Initial note: this is a dangerous defect. toyota should be ordered to recall this vehicle to fix this problem. we have a 2004 sienna le, with about 70,000 miles on it. a few weeks ago, we noticed some difficulty with the passenger side power door. the problems began with the door not opening when we used the remote control or the button in the front of the car. the door seemed to function normally when pulling the handle, so we thought the problem was limited to the remote controls. when we were away at a camping trip from july 24 - 26, i noticed the problem had started to affect the handle as well. the door would hesitate, but would open normally if i pulled it a second time. when we returned home, after my family exited the vehicle, i tried to open the door to unload the car. it did not open, so i pulled the handle a second time. the door began to open. i then heard a pop as the rear side window, next to the third row of seats, shattered. there was a plastic strip lying on the driveway along with shattered glass. shattered glass covered the interior as well. the door was hanging down slightly. the internal wheels for the door had come off their track; the internal cables were frayed. i could not close the door completely. we found numerous complaints about this door malfunctioning on 2004 siennas. we reported our problem to toyota, referring to the other complaints, but toyota has done nothing. we are thankful that our children were not in the car when this happened, as they could have been severely injured! we are also thankful that this did not happen while we were away on our camping trip, as we were at a remote location with no mechanics for many, many miles! *tr
07/15/20071
 *****2004 sienna power sliding door fell off********i purchased a 2004 toyota sienna minivan brand new in march 2003. i loved the van until the summer of 2007. we had the optional power rear passenger sliding door. at the beginning of summer, the power cable snapped so we changed the door setting to manual until we could have it repaired. this manual setting was working fine and we took a 2 hour road trip to attend a lacrosse tournament for our son about a week later.***** our daughter who was 4 at the time always sat in the passenger seat furthest to the back. after we arrived at the tournament, my husband went back to the van to retrieve a chair. he unlocked the van, opened the side, rear passenger door and the door went rolling down the track, disengaged, slid off the track, all the way back and smashed in the small rear side window next to where my daughter normally sat covering the entire back interior with glass.****** it took 90 minutes to get the door back onto the track and engaged so that we could drive home. i contacted toyota immediately the next day to find out what could be done to have the car fixed and was told that i needed to file a claim, which i did. after the claim was filed i was told that this was not a problem which had been reported and that there was no recall in effect, so toyota would not cover payment to repair the damage. they suggested i call the dealership where i had purchased the van to see if they were willing to help. i contacted my dealer?s service department and got the same response that nothing could be done except for us to pay out of pocket for the repair.********** since we cannot afford the extensive body/mechanical repairs, the door must stay closed now because if opened, it falls off. *tr
07/19/20091178171
 2004 toyota sienna le power door cable failed and thus door can not be closed. the coating over the cable wore out and ultimately wire failed. *tr
06/15/2009600001
 Defect with toyota sienna power door. the door motor / train mechanism is prone to breaking leaving the door stuck in an open position. thits makes the car unusable and/or very unsafe. clearly a minivan is meant to transport children. this has happened to my 2004 sienna twice in the last 12 months. this claim is for the most recent incident. *tr
07/02/2009880001
 2004 toyota sienna's driver side automatic sliding door fell off of the vehicle as the cable came off of its track and wound tightly around the motor [located inside the door]. the very tightly wound cable around the motor pulled the door off the track causing a quoted $1,800 in repairs. *tr
05/20/20091
 I own a 2004 toyota sienna and my sliding motor has given out and i see this problem is just not happening to a few vehicles and from what i understand it also could possibly lead to a safety issue. i officially would like to see this problem resolved before it is too late. *tr
06/24/2009450001
 The passenger side power sliding door on my 2004 toyota sienna has failed -- we have just under 45k miles on the vehicle. we pressed the button to close the door and, as it was closing, heard a grinding noise. upon further inspection, the cable was broken. fortunately we were able to get the door closed, but now the door is unable to open more than 12 inches or so. i took the vehicle in for service and found that parts/labor is $1800+. some quick research on the web points to this being a fairly common problem with the vehicle. this is clearly a manufacturing defect as the cable simply frays and fails over time. for someone with a newborn and two other children, loss of access to this door is a problem. *tr
06/14/2009480001
 The sliding rear passenger door on our 2004 sienna failed as a result of a rusted / frayed cable. the door is stuck in the closed position so that my children must exit into traffic. in case of an accident we would be unable to exit that door. this appears to be a common safety problem that toyota has failed to address. *tr
04/20/20091200001
 Door check on 2004 toyota sienna is broken and is making a loud popping noise and was told by dealership it is door check. toyota has put in place a warranty enhancement but has extended the warranty for 100,000 mi or 5 years in service. i am within the 5 years but over the 100,00 miles and toyota refuses to assist with this problem. i do not see how mileage should affect this problem and but do see how time in service does. i was told by dealership that this can cause door closure problem if not fixed *tr
05/13/2009770001
 Toyota sienna 04 sliding door cable is frayed and about to snap. toyota said it will replace the cable & motor for $1500. our 5 yr. warranty just expired and the car only has 77000 miles. according to sites i have read, eventually the door will no longer open or may randomly open as you drive down the road. when the cable snaps, it also could hurt anyone standing near. *tr
05/16/2009490001
 The sliding door cable snapped as the door opened. leaving it wide open and unable to be closed. i had complained about squeaking noises and they had lubed the door twice. the dealership also replaced a recalled part in that door. *tr
01/10/2009800001
 Automatic sliding door cable corroded and snapped. *tr
08/01/20081200001
 My 2004 toyota sienna van's power door cable snapped. the van had about 120,000 miles when it happened. i have not had it repaired after seeing the costs involved. i can close the door manually. *tr
05/10/2009995261
 No apparent difficulties, signs of symptoms had been observed, but my children were placed in potential harm due to a part that appears to be defective and costly to repair. here is the situation. the power sliding door on the passenger side was opened to discharge some passengers from the rear of the van. when we attempted to close the doors via the power button, the door would not respond (close). we turned the power element off, but were unable to close the door manually. ultimately, the van had to be driven several miles to the dealership with the door open in order to have them cut the cable to disengage the power elements so that the door could be used manually. based on online information and from information gathered from the dealership, this is a common problem in this make and model of van. unfortunately, it is under reported as the cost to repair the door is substantial and most customers elect not to make the repairs. with that decision, there is a limited number of parts/details submitted for review, but it is the safety and/or pocketbook of the consumer that suffers from what appears to be a poorly made part and the inability to disengage the power system easily. i would appreciate it if this problem would be investigated and that toyota be required to fix the power mechanisms on these power doors so that they work properly (preferred), but that at the minimum they are required to install an easy release to disengage the power system in case of failure. there is no since in jeopardizing the safety of passengers for such a common malfunction. a recall of this mechanism needs to be enforced. *tr
02/23/20091484241
 2004 toyota sienna electric slide door passenger side on mini van. i went to open it and when it came time to close door, the door would not work. i went to dealer ship to have it looked at, and this is what they said. toyota has many bulletins on this same issue but no recalls. it will be $1800.00 to fix it. never even said what happened. i told toyota about this problem and they basically said tough i don't care pay the price and get it fix. we will not stand behind it. this is out of warranty. and bergstroms dealer ship charged me $100.00 to evaluate it and tell me it would cost me $1800.00. i will not buy another toyota when they can fix defective items. *tr
08/01/2007400001
 1. a defective weld on the driver side door check attachment caused loud popping noise every time the door was used. problem progressed into a full failure of strap/check mechanism. 2. passenger side slider door motor failed, door would not open automatically. cable on door was repaired under warranty, but since complete door motor failure happened after warranty expired, dealer would not consider it related problem. we got the same $1700 repair quote noted by many others online. after much haggling, toyota reluctantly agreed to repair it for labor costs only and supply the part. door has chipped the tinted coating off rear quarter window and still sounds balky at times, especially when it's cold out. looking at other similar reports, this is clearly a design defect. please make toyota recall these vans and make good on this issue! *tr
01/07/20091
 Passenger and driver side sliding doors freeze shut and will not open. *tr
08/28/2008575001
 Originally, rear gate problems began with my gate dropping closed without warning. similar to other complaints noted on mycarstats.com the struts were no longer functioning safely or properly. i filed a complaint at that time and was contacted for more information. meanwhile, this issue continued and we used the rear gate function only when there were two adults present, with one to hold the gate up during use. starting last august, in addition to the previously noted rear gate strut issue, when the rear gate is opened, and reaches the top, to the fully opened position, it then immediately begins closing down forcefully. if anyone or anything is in the way of the gate it continues to close down crushing whatever or whomever is in the way. we will no longer use the rear gate until it is repaired and works properly. *tr
12/15/2008360001
 My 2004 toyota sienna sliding doors keep freezing up. i start to open the door but it wont open more than a few inches. and it wont' close. the doors are frozen. so my door is partially open, stuck, and the interior lights are on. *tr
01/27/2009700001
 Gas struts for rear lifting door gave out suddenly. now door slams down unless physically held up. happened day after we returned from skiing in lake tahoe for 3 days. *tr
01/27/2009850001
 The cable of the motor on the right side of door (second row passenger side), which is automatic door had snapped! could barely open and/or close the door after that. i went to toyota and they told me there was no warranty on it, so since i could barely open the door, i had to pay to get it fixed. over $1600! i should mention, we have had problems with this door in the past. it would stick, not open properly, so we'd have to close it and re-open it. i brought this up to toyota dealership many times, but they checked and said there was nothing wrong with it. also, on the right side, which is manual, it sometimes would be stuck or, it would open, but would not latch. it is supposed to kind of lock when all the way open, but it wouldn't. i have complained about this in the past also, but of course when i get to the dealership it works fine. i have called and complained today to corporate and will receive some sort of response tomorrow. so, both doors have problems, where the cable literally snaps and they cannot just replace the cable. they have to replace the entire motor. *tr
01/15/2009499951
 The powered rear liftgate struts were replaced as part of the nhtsa recall campaign on 12/18/2008. the new struts no longer lift the tailgate to its previous height. the tailgate now opens about 2 to 3 lower than the maximum extension. the tailgate must be manually pushed to its full extension. at its lower height, it is easy to get bumped in the head as you assume the door will open fully. the dealer states that the tailgate cannot be adjusted for greater travel to open all the way. *tr
10/21/2006370001
 Right sliding door cable snapped and stopped opening automatically. this happen right after warrranty ended and they would only repair it for 2000 +. *tr
01/18/2009500001
 We own a 2004 toyota sienna xl. when temps get cold the rear doors freeze shut. even after letting the van warm up for 20 minutes the doors are frozen and they stay frozen the entire trip. i have to climb into the back from the front seat. i drive 25 miles to work and cross a river what if the doors are frozen and i am in an accident how would they or me get my baby out of the back!!!! toyota dealer said toyota is aware of the problem!! are they waiting for someone to die before they fix it. please help! kim stokes *tr
10/05/20081
 Control arm on driver's side door makes a load noise upon opening and closing door. took to dealer and informed that i needed to take it to an autobody shop to repair the broken weld. *tr
01/11/2009500001
 The automatic sliding door (passenger side) on my 2004 sienna suddenly became inoperable and unable to be closed. it had a history of freezing closed - not sure if this is related. it appears the cable broke and dangled outside of the car. a plastic mechanism popped out of the door and blocked the door from being closed. this is a safety issue!!!!!! how can you drive a car with the side passenger door stuck wide open and children inside???? the car apparently had a tsb dated april 19,2004 on it that addresses this issue. i was unaware of it. my car is now past the warranty period and it will cost $1800 to repair. this is clearly not normal wear and tear. it is a known problem that toyota must take responsibility for. *tr
12/10/20081000001
 Passenger sliding door will not open or close from any buttons. tries to open but is locked open or closed. when door handle is pulled from outside it unlocks and will open or close manually. *tr
12/28/2008910001
 On 12/13/08 the passenger side sliding door on our 2004 toyota sienna froze and would not open manually or automatically. on 12/28/08, the door stopped functioning completely. on 1/2/09 the vehicle was brought to kings toyota in cincinnati for repair. i have been advised that the cable and motor system within the door is completely bad and needs to be replaced. ($1,634). *tr
12/09/200862000
 Tl*the contact owns a 2004 toyota sienna. the contact stated that there were several failures with the vehicle, including the tailgate. the tailgate has been repaired four times. the failure only occurs in 32 degree weather or below. when opened, the tailgate starts closing automatically and without warning. the contact has struck his head several times. during the most recent failure, his shoulder got stuck and popped due to the tailgate closing automatically. he stated that this was a safety issue because individuals could get closed in by the tailgate. the failure persists. the current and failure mileages were 62,000.
12/20/2008580001
 2004 sienna power door cable breaking causing door to be inoperative. creating unsafe conditions with children and baby seats in vehicle. toyota states $1500 repair. after research problem seems widespread not vehicle specific. vehicle has 58,000 miles. *tr
12/21/2008860001
 Driver side passenger automatic door cable was rusted and broken on a 2004 toyota sienna xle. need to replace entire assembly, est. cost is $1800-2000. *tr
11/01/2008450001
 2004 toyota sienna power sliding door design is defective. center hinge bends causing motor and cable to fail. door will not open which is a safety concern in the event on an emergency. *tr
11/28/2008900001
 I own a 2004 toyota sienna xle and my concern lies in the sliding doors freezing up when there was any snow or rain followed by freezing temp's. once frozen, the doors can not be opened without bringing the vehicle into a warm garage. the dealer acknowledged other complaints like this but said it was not covered by any warranty or recall. i paid for new seals so as to avoid the potential of having my children trapped in the back of my van. i was also told the new seals have anew design and will prevent this from occurring again. we should know very shortly as it is winter. this began last winter but we were fortunate enough to always park in a warm garage at night. *tr
12/03/2008580001
 I have 2004 toyota sienna with automatic sliding doors. this morning the passenger side sliding door began to make a grinding noise, and would make the same sound when i close it. - i looked the door and it seems to have parts of the cable coming off- the door at times will open half way and then close. - took the car to the dealer and told me that this is a know issue and problem with the doors. but toyota has not done a recall on this - only has posted a tsb (technical service bulletin). *tr
11/16/2008528001
 Returning home in heavy rain one weekend and washed off dirt before garaged the vehicle, occasionally required to open the passenger side automatic sliding door. a week later found out the sliding doesn't operated automatically. *tr
11/10/2008836001
 Left sliding door on 2004 sienna xle limited is failing to work properly and front seat heater driver side stopped working- had it repaired and it still doesn't work. *tr
05/19/2008390001
 My 2004 toyota sienna xle had the power slider door cables snap within 3 weeks of one another, one at 39,000 miles, the other at 40,000 miles. this is an extremely unsafe van for my kids now. there are no handles to close these doors, and my kids have a lot of trouble with them. i have read that this has happened to numerous sienna owners, yet toyota does not recognize this as a recall item. i used to love my toyota's, but after this, i will have to rethink my position. i think toyota should make this a recall and protect their reputation. *tr
07/01/20081
 Passenger side door has automatic open/close feature. the door broke within weeks of our purchase of sienna from dealer. something snapped. others have complained of this exact failure. *tr
10/02/2008360001
 Passenger sliding door on my '04 le, 36,000 mi. minivan just failed. there is a snapped and broken cable/wire hanging out the back. i cannot get the door more than a few inches open by wrestling with it. *tr
09/22/20081
 After opening and closing the fuel cap door on the 2004 sienna causes the driver side sliding door to intermittently jam and not open. this has happened several times in the past 2 years. to fix, one must squeeze hand into door crack and push down the lever that is stopping the door from sliding. sometimes this jam causes the door to not close. *tr
09/06/20081
 2004 toyota sienna minivan - automatic door cable become jammed causing the door to not close (and as a result making the car undrivable - safety issue). in order to close the door the cable had to be cut. a simple search will find dozens of similar complaints about these cables snapping or becoming jammed resulting in repair bills of between $1500 and $2000. this defect needs to be addressed by the manufacturer. *tr
08/28/2008650001
 Power side door does not shut properly. no crash or accidents have occurred on this car. the door will reopen after the door appears to be shutting properly, right before it shuts it will reopen. we have often found the car door open after returning to the car after entering the store or home, making battery go low due to the interrior lights remaining on, and the security of the car compromised including contents like our address, and other identity theft information.
08/15/2008645551
 Two weeks ago my rear passenger side automatic door wouldn't open. i can see the cable snapped outside the door. i haven't fixed it yet. *tr
08/10/20081000001
 Our 2004 toyota sienna van driver side sliding door failed to close one evening, just as it was beginning to rain. our children had just gone into the house. we closed the door as much as we could and took it to a repair shop the next morning. on the way to the shop, the door nearly fell off the van! with our 3 children (ages 8 to 4 inside)! they were freaked, and so were we! now we have just paid nearly $2000 to replace the door motor, cable, and some other parts and labor. the body work is covered by insurance less deductible, but we still have rental car costs, some covered by insurance. we are hearing that this is a common problem for these vans. we believe this issue warrants a recall for safety reasons! we bought (and paid a premium for) a toyota because they are supposed to be a model of safety and value. this is the first time this has happened to us, but our web research leads us to believe this is a manufacturing design or equipment defect. our local toyota dealer has not been willing to accept this as a warranty issue, nor to cover the cost of these repairs, nor to assure us this will not happen to this door again, or the other door! we believe there is a basic flaw in the design or materials for this van. we believe this warrants a safety recall. we would appreciate any advice you could provide as to how to be reimbursed for these expenses, and more importantly, how to be assured this will not happen again. we believe this is an important safety issue! thank you! *tr
08/20/2008474071
 On my 2004 toyota sienna le, the automatic rear hatch door consistently fails to stay open after opening. there was no event that caused this to start happening. the door opens with no problem, using either the automatic open feature or by manually opening. what appears to happen is the hydraulic struts cannot hold the door in the fully open position. if the automatic door feature is engaged, the door starts to slowly close until the automatic close feature engages and closes the door with normal speed. if the automatic door is disengaged, the door slams shut with alarming force and speed. the potential consequences are frightening. if you have the automatic feature engaged and are unloading or loading packages, you cannot hear the door slowly closing and may not realize the door is closing on you, especially if you are bent over. it takes a significant amount of force to push back on the door enough to have the sensor engage and reverse the door closing. of course, if you manage to get the door to reverse the close, once the door reaches the fully open position, the same process begins where it slowly closes and then the auto-close starts again. the danger for a weaker person or a child is huge if you do not have the automatic door feature engaged, the danger is far greater as the door slams shut with force and speed. anyone caught in its path could be severely injured, especially a child. i have not attempted to seek repair of the door yet. but my research on the internet shows that there are many instances of this type of failure. i will be taking this up with the toyota consumer affairs. *tr
07/08/2008690001
 The right power sliding door cable on the 2004 toyota sienna le broke. the car was 5.1 years old, bought new in 2003, and had 69,000 ml. on the day of problem. no indications on a sliding mechanism were prior to the incident. as always the door was activated by the remote control. it did not open on several attempts. when i approached it and tried to open by the handle i saw the cable being rusty and broken. the dealer worked with toyota on the issue and toyota offered to pay 50% of parts and labor, but my fee is still above $800. toyota refused to cover it entirely, although the problem is well known to them. http://toyota.justanswer.com/uploads/snd27613/2008-07-05_074916_sienna_sliding_door_inop.pdf . no extended warranty on this part was offered by toyota. i can not use this door in any way until is repaired, even if i set it to act manually, it won't open more than 1/2 ft. the only way my two children can get in/out the car is from the left side door. where one's car seat is installed. needless to say this is a serious safety issue as the left side is the one to the road and children jump out or run to the car in a blink of an eye. *tr
07/01/20071000
 The automatic sliding doors on my toyota sienna do not always close. i first noticed it in the summer of 2007 when occasionally the drivers side door would attempt to close but then would re-open. i took the vehicle to the dealer in december 2007 and it was determined that the rear hinge pin and bushing was worn out causing the rear of the door to sag and not allow it to be closed without manual intervention. if there is no manual intervention and you just try to close it by pushing the button the door attempts to close a second time but still does not close all the way and will not automatically re-open. thus you think the door is closed but in reality it is still not. i contacted toyota's customer care about the problem but they are not interested in even taking a further look since the vehicle is out of warranty. if the pins and bushings continue to wear they will eventually break door will fall off. *tr
05/15/200612000005/03/2003
 Headlight, hid, passenger side. lens filled with water (condensation?) and would not dry. water would actually stream down the inside of the lens. soon my hid bulb stopped working. dealer wanted $350.00 for a new bulb. i told the dealer i had switched the driver and passenger bulbs and they both worked on the driver side and neither worked on passenger side. dealer then quoted $1,000 for new headlight assembly. dealer told me the water in the passenger side lens was normal but had no explanation for why the driver side was dry. i did an internet search and also checked siennaclub.org and found very many complaints about wet passenger side lenses and passenger side failed hid bulbs. by the way, i bought a new sylvania hid bulb, new in the box on e-bay for $45.00 (dealer wanted $350.00 for the bulb!) toyota care denied my request for no-charge replacement of the passenger side headlight lens assembly. *tr
11/10/200630000205/10/2004
 Dashboard cracked on the right side. dealership arranged repair at my expense. six months later another crack of a 18 in length appeared in front of the passenger side above the glove box. old crack is also visible again. *tr
03/19/2006106/17/2004
 On march 19, 2006 we found the rear cargo area of our 2004 toyota sienna filled with about an inch of rain and mildew beginning to grow. after inspecting our vehicle the dealer found a poor seal under our door and the remedy was caulking. and according to them there was no mold in the carpet. so i have decided to hire a mildew specialist to test my vehicle. since reporting my situation to them (going on 3 weeks) they have still not changed my carpet and they are not permitting us to use a loaner saying it is not covered in the warranty and its still drivable. but i have three children under the age of 10 and i refuse to drive them around in a care that could harm them. i don't know how to prove it but i think the reason my children and i got sick 2 weeks prior to finding the leak was due to the mildew growth that was beginning. i visited the doctor with dry mouth, headaches, dizziness, vomiting and etc. with no diagnosis or answers available from my doctor, i visited the er twice with pneumonia and so on. but since we decided not to use our car until they fix it, my children and i have been temporarily cured. we need to have better ways of getting effective outcomes. this investment has totally turned out for the worst. what a waste of $31,000. *jb
09/01/20052198614
 2004 toyota sienna developed problems with the brake equipment.***no answer required*** *mr on four occasions, the brakes had been inspected by mechanics and in some cases reinstalled. the consumer also experienced a grinding noise on two different trips. the consumer was informed that the grinding noise was coming from the rear brakes and did not constitute serious brake problems. the consumer tried to use the hitch mount/bike rack only to find that the hitch would bottom out while entering gas stations or exiting driveways. also, as an alternative to the hitch not operating properly, the consumer added rear air bags on the suspension system in order to give the vehicle additional clearance and they have failed and or blew out about three times. other problems: battery failure, rear bumper clip not holding the bumper in place, interior trim piece on seat detaching, grab handle trim piece breaking, and the consumer's daughter's hand had gotten stuck in the automatic door that was not supposed to close due to resistance in the path. *sc
10/05/2005105/17/2004
 Handles in second row where passengers hold on when they enter the vehicle are loose which may eventually fall off and cause injury to passenger when they get on the vehicle. *jb
STRUCTURE - BODY
09/03/2012
 Upon trying to open the manual, rear sliding door on the driver's side, it only open a few inches. almost felt like it was hitting something, preventing it from fully opening. took it to a local, reputable mechanic, who tried to feel if anything was stuck in the track. did not see or feel anything in the track. after reading several toyota blogs, including this site, it seems that a safety feature has malfunctioned. there is a safety feature which prevents the door from opening completely when the fuel door is open. the mechanic said that the entire door would have to be taken off, accessing it by removing the center seats and going in from the opposite sliding door. a costly job. this is apprarently a manufacturer defect. i have two 9 year old boys, and if we were involved in a accident, one of them would not be able to get out from his side...this poses a great danger to my child. this needs further investigation by the nhtsa.gov and a recall issued by toyota!
03/08/2013120000
 Upon pressing the open button on the remote for the passenger side sliding rear door, there was alot of grinding and screeching and the door only opened partially. upon further investigation we realized the cable had snapped and the door got jammed half way open. after some considerable effort we were able to close the door manually but it was for the last time. the door is now stuck closed and is completely inoperable. this poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. research suggests we are just a few miles over and only months beyond the extended warranty service for this defect @ 120k or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair.
11/23/201284000
 Driver side door won't open all the way and the driver side window won't go all the way down. toyota extended the warranty for a known defected weld however this warranty is for a 5 year term or 100k mile for an very important part of the car. because the window won't go down to pay tolls i must open the door. the may cause a dangerous situation. toyota short changed any owner of this vehicle by not recalling the vehicle for this defect.
03/08/2013120000
 Upon pressing the open button on the remote for the passenger side sliding rear door, there was alot of grinding and screeching and the door only opened partially. upon further investigation we realized the cable had snapped and the door got jammed half way open. after some considerable effort we were able to close the door manually but it was for the last time. the door is now stuck closed and is completely inoperable. this poses a safety issue as the only exit for rear passengers is now the drivers side rear door until it breaks as well. research suggests we are just a few miles over and only months beyond the extended warranty service for this defect @ 120k or 9yrs, leaving us to absorb the entire 1500-1800$ cost associated with repair.
11/23/201284000
 Driver side door won't open all the way and the driver side window won't go all the way down. toyota extended the warranty for a known defected weld however this warranty is for a 5 year term or 100k mile for an very important part of the car. because the window won't go down to pay tolls i must open the door. the may cause a dangerous situation. toyota short changed any owner of this vehicle by not recalling the vehicle for this defect.
06/16/200430
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the doors were too heavy for the vehicle and began to fall off the hinges. the doors would also freeze and could not be opened when it was snowing or there was freezing rain. the sliding door could not be opened electronically or manually. the vehicle was taken to a dealer and the contact was informed that the sliding door sub-control assembly would need to be replaced. the manufacturer was notified of the failure and advised that they would return her call at a later date. the vehicle was not repaired. the failure mileage was 30 and the current mileage was 119,350. kmj
06/16/200430
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the doors on the vehicle were too heavy for the vehicle and the doors had begun to fall off the hinges. the doors also would freeze and would not open when it snowed or freezing rain would occur. the sliding door would not open electronically or manually. the vehicle was taken to a dealer and she was informed a slide door sub control assembly would need to be replaced. the manufacturer was notified and stated someone would contact her and she was awaiting that call. the vehicle had not been repaired. the failure mileage 30 and the current mileage was 119,350. dt
02/03/20131520001
 Our 2004 toyota sienna minivan was parked. i opened the passenger side rear sliding door remotely with the key fob. i instantly heard a popping/crunch noise, and heard it again when i closed the door. i discovered that the exterior cable that controls the sliding motion of the door had frayed and the plastic sheathing of the cable was gone. the toyota dealer (instantly familiar with the problem) advised that i would have to replace both the cable and the motor for a cost of $1300, and that there were no less costly options. this is a safety issue that should have been addressed by toyota long ago since it was clearly a design flaw...and their recent extended warranty excludes way too many vehicles. edmunds.com complaints specifically addressing this toyota sienna door issue began in 2006, and now there are 74 pages and 740 reports of damaged cars and kids at risk due to inability to open the door, cables snapping and parts hitting people in the face, people attempting to address the issue by simply removing the cable and operating the door manually only to find that the door gets stuck in the open position and will not close, and owners replacing the expensive cable/motor component at an exorbitant cost only to have the problem recur. owners of these vehicles and their children are at risk. please address this issue promptly. *tr
02/03/2013152000
 Our 2004 toyota sienna minivan was parked. i opened the passenger side rear sliding door remotely with the key fob. i instantly heard a popping/crunch noise, and heard it again when i closed the door. i discovered that the exterior cable that controls the sliding motion of the door had frayed and the plastic sheathing of the cable was gone. the toyota dealer (instantly familiar with the problem) advised that i would have to replace both the cable and the motor for a cost of $1300, and that there were no less costly options. this is a safety issue that should have been addressed by toyota long ago since it was clearly a design flaw...and their recent extended warranty excludes way too many vehicles. edmunds.com complaints specifically addressing this toyota sienna door issue began in 2006, and now there are 74 pages and 740 reports of damaged cars and kids at risk due to inability to open the door, cables snapping and parts hitting people in the face, people attempting to address the issue by simply removing the cable and operating the door manually only to find that the door gets stuck in the open position and will not close, and owners replacing the expensive cable/motor component at an exorbitant cost only to have the problem recur. owners of these vehicles and their children are at risk. please address this issue promptly.
01/21/20131710001
 Toyota issued a warranty enhancement notification for 2004-2007 model year siennas for front door check mounting panel failures. this warranty has expired and my front door is failing due to faulty spot welds. if the door check completely fails, the door window can break injuring the driver. this problem is pervasive in these model years and toyota needs to issue a recall. *tr
01/21/2013171000
 Toyota issued a warranty enhancement notification for 2004-2007 model year siennas for front door check mounting panel failures. this warranty has expired and my front door is failing due to faulty spot welds. if the door check completely fails, the door window can break injuring the driver. this problem is pervasive in these model years and toyota needs to issue a recall.
12/13/2011550001
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem. *tr
01/10/2013561071
 Passenger side power door cable snapped and the door wouldn't close nor open. tried to open it manually, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue. *tr
12/13/2011550001
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem. *tr
01/10/201356107
 Passanger side power door cable snapped and the door wouldn't close nor open. tried to open it manualy, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue.
12/13/2011550001
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem. *tr
11/15/20121350001
 Toyota sienna's equipped with power sliding doors use a plastic coated steel wire to operate the door via a wheel and motor. this plastic deteriorates over time and the steel wire corrodes and fails leading to the inoperable ability of the door in the power mode. in power mode: the door will remain closed if attempted to be opened while the vehicle is in a motion gear. it also allows the controlled open and closure of the door with an automatic reversal if the door detects obstruction. disengaging this power mode allows the door to be opened when in motion. it also allows the door to slam closed if vehicle is parked on an incline and could injure a person not expecting the closure or opening. toyota has offered a service extension, not a recall, for a part that is integral for the safe operation of the sliding doors. this extension will only cover a small percentage of vehicles in their allotted time frame. the actual failed part is not available for replacement and a whole door actuator must be purchased and installed at $1100 per door. *tr
01/10/201356107
 Passanger side power door cable snapped and the door wouldn't close nor open. tried to open it manualy, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue.
12/13/201155000
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem.
11/15/2012135000
 Toyota sienna's equipped with power sliding doors use a plastic coated steel wire to operate the door via a wheel and motor. this plastic deteriorates over time and the steel wire corrodes and fails leading to the inoperable ability of the door in the power mode. in power mode: the door will remain closed if attempted to be opened while the vehicle is in a motion gear. it also allows the controlled open and closure of the door with an automatic reversal if the door detects obstruction. disengaging this power mode allows the door to be opened when in motion. it also allows the door to slam closed if vehicle is parked on an incline and could injure a person not expecting the closure or opening. toyota has offered a service extension, not a recall, for a part that is integral for the safe operation of the sliding doors. this extension will only cover a small percentage of vehicles in their allotted time frame. the actual failed part is not available for replacement and a whole door actuator must be purchased and installed at $1100 per door.
01/10/201356107
 Passanger side power door cable snapped and the door wouldn't close nor open. tried to open it manualy, no luck unless you use enormous amount of power which might do damage to some other parts of the vehicle. even if door managed to get open it won't close, which is a safety issue.
12/13/201155000
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem.
11/15/2012135000
 Toyota sienna's equipped with power sliding doors use a plastic coated steel wire to operate the door via a wheel and motor. this plastic deteriorates over time and the steel wire corrodes and fails leading to the inoperable ability of the door in the power mode. in power mode: the door will remain closed if attempted to be opened while the vehicle is in a motion gear. it also allows the controlled open and closure of the door with an automatic reversal if the door detects obstruction. disengaging this power mode allows the door to be opened when in motion. it also allows the door to slam closed if vehicle is parked on an incline and could injure a person not expecting the closure or opening. toyota has offered a service extension, not a recall, for a part that is integral for the safe operation of the sliding doors. this extension will only cover a small percentage of vehicles in their allotted time frame. the actual failed part is not available for replacement and a whole door actuator must be purchased and installed at $1100 per door.
12/13/201155000
 This has happen multiple times. happen last year and this year. the sliding door does not close in middle of journey which forces you to drive with kids with door open until you can get the door fixed.. last year it was with left sliding door today the right sliding door got stuck in middle of my shopping trip and we had to drive with two kids 3 yrs and 6yrs with right sliding door open to home. this is common problem on internet and highway safety should consider a public recall to this sliding door problem.
11/15/2012135000
 Toyota sienna's equipped with power sliding doors use a plastic coated steel wire to operate the door via a wheel and motor. this plastic deteriorates over time and the steel wire corrodes and fails leading to the inoperable ability of the door in the power mode. in power mode: the door will remain closed if attempted to be opened while the vehicle is in a motion gear. it also allows the controlled open and closure of the door with an automatic reversal if the door detects obstruction. disengaging this power mode allows the door to be opened when in motion. it also allows the door to slam closed if vehicle is parked on an incline and could injure a person not expecting the closure or opening. toyota has offered a service extension, not a recall, for a part that is integral for the safe operation of the sliding doors. this extension will only cover a small percentage of vehicles in their allotted time frame. the actual failed part is not available for replacement and a whole door actuator must be purchased and installed at $1100 per door.
10/01/2012105000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that when opening and closing the front driver's side door, the door would exhibit a loud popping noise. the contact was concerned that the door would detach from the vehicle. the vehicle was taken to the dealer where he was advised that the welding on the door was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 105,000. the current mileage was approximately 111,000. kmj
06/15/201060000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the rear driver
10/01/2012105000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that when opening and closing the front driver's side door, the door would exhibit a loud popping noise. the contact was concerned that the door would detach from the vehicle. the vehicle was taken to the dealer where he was advised that the welding on the door was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 105,000. the current mileage was approximately 111,000. kmj
06/15/201060000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the rear driver
10/01/2012105000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that when opening and closing the front driver's side door, the door would exhibit a loud popping noise. the contact was concerned that the door would detach from the vehicle. the vehicle was taken to the dealer where he was advised that the welding on the door was rusted and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and offered no assistance. the failure mileage was approximately 105,000. the current mileage was approximately 111,000. kmj
06/15/201060000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the rear driver
10/01/2012105000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that when opening and closing the front drivers side door was making loud popping noises as if it were going to fall off. the vehicle was taken to a dealer. after diagnosis they advised him that the welding on the door was rusting and needed to be replaced. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 105,000. the current mileage was approximately 111,000. tb
06/15/201060000
 Tl-the contact owns a 2004 toyota sienna. while parked the contact noticed the rear driver side sliding door would not open. the vehicle was taken to an independent mechanic for diagnostic testing. the mechanic had to cut the sliding door wiring in order to open the door. the dealer was made aware of the failure and stated the sliding door would have to be replaced. additionally, the rear passenger side sliding door also failed after sometime. the contact stated she had deactivated the electronic function of both sliding doors and opens them manually. the vehicle was not repaired. the approximate failure mileage was 60,000. da
12/21/2012135000
 Automatic sliding side door cable snapped door slide closed on a child entering. van was parked on a slight hill door was already open child entering door of van when cable that opens and closes door snapped and released door and door slid close slamming the child up against the door pillar between front passenger door and sliding side door.
12/08/2012910891
 The back passenger doors both sides can not open. these happen at least 3 times already. the latches stuck. *tr
12/08/201291089
 The back passenger doors both sides can not open. these happen at least 3 times already. the latches stuck.
12/10/2012800001
 Rear siding door cables snapped. unable to open and close rear doors properly making for dangerous situation with small children in back. *tr
12/10/201280000
 Rear siding door cables snapped. unable to open and close rear doors properly making for dangerous situation with small children in back.
01/10/2011700001
 One rear sliding door comes open after latching (once when the sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. the opposite rear sliding door: after it fully opens, it bounces back and begins to close again. a child cannot stop it; an adult must stand there and use full force to stop it from closing. there has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the sienna. originally this was happening intermittently but is now nearly constant. originally toyota denied knowledge of an issue, and then sent a toyota cares warranty enhancement notice for 04-07 siennas with this issue. broadway toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. so they made money and did nothing and we still have a dangerous vehicle. *tr
10/01/2012925001
 We have a failure of the driver's side door check mounting panel. the door makes a popping noise when opened and closed. i took it to our toyota dealer and they said it was an engineering flaw that toyota acknowledged but we were too late to take advantage of the enhance warranty. we were told we would have to buy a new door for around $1500. we believe since this is a design flaw that toyota has acknowledged previously that the warranty should still cover it. *tr
01/10/2011700001
 One rear sliding door comes open after latching (once when the sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. the opposite rear sliding door: after it fully opens, it bounces back and begins to close again. a child cannot stop it; an adult must stand there and use full force to stop it from closing. there has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the sienna. originally this was happening intermittently but is now nearly constant. originally toyota denied knowledge of an issue, and then sent a toyota cares warranty enhancement notice for 04-07 siennas with this issue. broadway toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. so they made money and did nothing and we still have a dangerous vehicle. *tr
10/01/2012925001
 We have a failure of the driver's side door check mounting panel. the door makes a popping noise when opened and closed. i took it to our toyota dealer and they said it was an engineering flaw that toyota acknowledged but we were too late to take advantage of the enhance warranty. we were told we would have to buy a new door for around $1500. we believe since this is a design flaw that toyota has acknowledged previously that the warranty should still cover it. *tr
01/10/201170000
 One rear sliding door comes open after latching (once when the sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. the opposite rear sliding door: after it fully opens, it bounces back and begins to close again. a child cannot stop it; an adult must stand there and use full force to stop it from closing. there has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the sienna. originally this was happening intermittently but is now nearly constant. originally toyota denied knowledge of an issue, and then sent a toyota cares warranty enhancement notice for 04-07 siennas with this issue. broadway toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. so they made money and did nothing and we still have a dangerous vehicle.
10/01/201292500
 We have a failure of the driver's side door check mounting panel. the door makes a popping noise when opened and closed. i took it to our toyota dealer and they said it was an engineering flaw that toyota acknowledged but we were too late to take advantage of the enhance warranty. we were told we would have to buy a new door for around $1500. we believe since this is a design flaw that toyota has acknowledged previously that the warranty should still cover it.
01/10/201170000
 One rear sliding door comes open after latching (once when the sienna had started moving) and can only be securely closed by an adult standing outside of the door, pushing when it latches and quickly hitting the power locks. the opposite rear sliding door: after it fully opens, it bounces back and begins to close again. a child cannot stop it; an adult must stand there and use full force to stop it from closing. there has been more than one incident where a child was nearly caught by the closing door and only missed injury when his mother simultaneously pushed him back into the vehicle and put herself between the moving door and the body of the sienna. originally this was happening intermittently but is now nearly constant. originally toyota denied knowledge of an issue, and then sent a toyota cares warranty enhancement notice for 04-07 siennas with this issue. broadway toyota required that we pay for an hour of labor ($95) to check out the problem, and says that it isn't covered on one side because it is a different part than what is covered (although the problem is the same) and on the other unless we have cosmetic damage repaired first, and then perhaps not the other side either. so they made money and did nothing and we still have a dangerous vehicle.
10/01/201292500
 We have a failure of the driver's side door check mounting panel. the door makes a popping noise when opened and closed. i took it to our toyota dealer and they said it was an engineering flaw that toyota acknowledged but we were too late to take advantage of the enhance warranty. we were told we would have to buy a new door for around $1500. we believe since this is a design flaw that toyota has acknowledged previously that the warranty should still cover it.
11/19/2010140000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the rear driver's side sliding door could not be opened. the failure recurred numerous times. the vehicle was taken to a dealer for diagnosis and the contact was informed that the sliding door cable assembly would need to be replaced. the manufacturer was notified but offered no assistance due to the mileage of the vehicle. the vehicle was not repaired. the failure mileage was 140,000 and the current mileage was 180,000. kmj
11/19/2010140000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the rear driver side sliding door would not open. the failure recurred numerous times. the vehicle was taken to a dealer for diagnosis and was informed the sliding door cable assembly would need to be replaced. the manufacturer was notified but offered no assistance due to the mileage on the vehicle. the vehicle had not been repaired. the failure mileage was 140,000 and the current mileage was 180,000. dt
11/11/2010750001
 The right power sliding door no longer operational. the cannot be opened manually. *tr
11/11/201075000
 The right power sliding door no longer operational. the cannot be opened manually.
11/08/20121359141
 Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. numerous complaints online. toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120k miles. mailing letters earlier this year. i received notice from them when my car had 7 yrs / 130k miles. i think they are not being proactive enough with an issue that rendered one of my doors inoperational. it is not that i can't use the electric door opening mechanism, the defect also impedes the door from opening at all. i think it becomes a safety hazard and should be covered no matter when. it is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before. *tr
11/08/2012135914
 Manufacturer design flaw leads to jammed sliding doors, possibly locking passengers inside. numerous complaints online. toyota apparently acknowledges the problem as it has extended warranty on those parts to 9 yrs or 120k miles. mailing letters ealier this year. i received notice from them when my car had 7 yrs / 130k miles. i think they are not being proactive enough with an issue that rendered one of my doors inoperational. it is not that i can't use the electric door opening mechanism, the defect also impedes the door from opening at all. i think it becomes a safety hazard and should be covered no matter when. it is not my fault it took them several years to acknowledge the problem - my car would be covered had them mailed the letter one year before.
06/01/2012144000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that he noticed a fracture along the dashboard near the air conditioning vents, leading to where the airbags were located. the vehicle was later taken to the dealer where they advised him that they would have to replace the entire dash board. the vehicle was not repaired. the manufacturer was contacted and advised him that the vehicle was not recalled and was no longer under warranty. the failure mileage was approximately 144,000. the current mileage was approximately 150,000. kmj
06/01/2012144000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that he noticed a fracture along his dashboard near the air conditioning vents, leading to where the airbags are located. the vehicle was later taken to a dealer and they advised him that they would have to replace the entire dash board. the vehicle has not been repaired. the manufacturer was contacted and they advised him that his vehicle was not recalled and was out of warranty. the failure mileage was approximately 144,000. the current mileage was approximately 150,000. tb
09/01/20121450001
 We tried to close the automatic sliding door, but it remained stuck open. we had to drive the vehicle with the door open to a service station and get the cable cut in order to be able to shut the door. researched the issue on the internet and found it is a common problem. service bulletin number : sb-0280-10 date of bulletin : oct 04, 2010 nhtsa item number : 10036906 component : structure:body:hatchback/liftgate toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions. *tr
09/01/2012145000
 We tried to close the automatic sliding door, but it remained stuck open. we had to drive the vehicle with the door open to a service station and get the cable cut in order to be able to shut the door. researched the issue on the internet and found it is a common problem. service bulletin number : sb-0280-10 date of bulletin : oct 04, 2010 nhtsa item number : 10036906 component : structure:body:hatchback/liftgate toyota: some vehicles may exhibit a condition where one or both sliding doors do not open or close smoothly. inspect the sliding door lock assemblies and replace the affected components as needed, according to the listed instructions.
06/27/200691771
 I am original owner of 2004 toyota sienna xle limited and been always garaged started developing cracks on dashboard on the driver's side by the ac vent and above steering wheel. i am concerned about this cracks as potentially preventing airbags from deploying properly or may be deploying prematurely. *this is safety problem! dashboard cracks was noticed at 60,000 mileage and the manufacturer was made aware of the failure and a complaint was filed. thousands owners of toyota sienna 2004 have same problem with cracks on dashboard with spreading all over to passenger side in airbag area- ?manufacturer told me that i am only one have this and van is out of warranty?. http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html * squeaking noise coming from under van or motor - gasket for center pipe was replaced but problem came back and now also when the air conditioning in use more nose -the vehicle was taken to the dealer for diagnostic testing the technician advised the contact that the air conditioning compressor would have to be replaced -$1500. * the rear driver and passenger side sliding doors is scratching the upper right corner of body when closing and its started when mileage was only 9,177. the vehicle was taken to the dealer where the hinges was replaced. the sliding door failure recurred shortly after and recommended again to replace hinges. also power door cable assemblies did fail and was replaced i paid for the install and reimbursed later , but manufacturer do not want to replace hinges what should be part of power door warranty enhancement . again thousands toyota sienna owners have problem with sliding doors scratching upper corner with body rust later as result ,transmission leaks and ac failure but manufacturer denied the defects.the approximate current mileage on this is vehicle 72,000.this is a $38k lemon ! *tr
06/27/20069177
 I am original owner of 2004 toyota sienna xle limitted and been always garaged started developing cracks on dashboard on the driver's side by the ac vent and above steering wheel. i am concerned about this cracks as potentially preventing airbags from deploying properly or may be deploying prematurely. *this is safety problem! dashboard cracks was noticed at 60,000 mileage and the manufacturer was made aware of the failure and a complaint was filed. thousands owners of toyota sienna 2004 have same problem with cracks on dashboard with spreading all over to passenger side in airbag area-
07/16/2009598561
 Even before 7-16-09, with the mileage on my 2004 toyota sienna around 59856, i could already begin to hear the now famous clicking noise in my driver's side door position latch. clearly service reps must have heard the noise and known of the dangers of failing welds on the latch, and what might happen if it broke completely, such as uncontrolled full swing of the door into passing traffic or possible driver (myself) falling out of the vehicle into traffic. on every service trip to st. augustine toyota since 2008, i have asked for a safety inspection for long trips, and no one has mentioned the worsening noise or potential problem with the door. in the absence of warnings from toyota, my safety was compromised, from 2009 when i began asking about the increasing noise, and as recently as march 2012, when the clicking became very annoying. at this point i learned that toyota would be happy to fix the problem for around $400-$500 since it was now after their 5 year and 100,000 mile warranty points. so toyota has the strategy of say-nothing, do-nothing, and let the buyer beware, at the risk of possible death to loyal owners, and certain damage when the welds fail completely. what has happened to toyota? are they that cynical about their customers? *tr
07/16/200959856
 Even before 7-16-09, with the mileage on my 2004 toyota sienna around 59856, i could already begin to hear the now famous clicking noise in my driver's side door position latch. clearly service reps must have heard the noise and known of the dangers of failing welds on the latch, and what might happen if it broke completely, such as uncontrolled full swing of the door into passing traffic or possible driver (myself) falling out of the vehicle into traffic. on every service trip to st. augustine toyota since 2008, i have asked for a safety inspection for long trips, and no one has mentioned the worsening noise or potential problem with the door. in the absence of warnings from toyota, my safety was compromised, from 2009 when i began asking about the increasing noise, and as recently as march 2012, when the clicking became very annoying. at this point i learned that toyota would be happy to fix the problem for around $400-$500 since it was now after their 5 year and 100,000 mile warranty points. so toyota has the strategy of say-nothing, do-nothing, and let the buyer beware, at the risk of possible death to loyal owners, and certain damage when the welds fail completely. what has happened to toyota? are they that cynical about their customers?
10/09/201289000
 1. right side, passangers door can not open (jam). 2. take the key out completely, but vehicle (engine) still running.
07/16/200959856
 Even before 7-16-09, with the mileage on my 2004 toyota sienna around 59856, i could already begin to hear the now famous clicking noise in my driver's side door position latch. clearly service reps must have heard the noise and known of the dangers of failing welds on the latch, and what might happen if it broke completely, such as uncontrolled full swing of the door into passing traffic or possible driver (myself) falling out of the vehicle into traffic. on every service trip to st. augustine toyota since 2008, i have asked for a safety inspection for long trips, and no one has mentioned the worsening noise or potential problem with the door. in the absence of warnings from toyota, my safety was compromised, from 2009 when i began asking about the increasing noise, and as recently as march 2012, when the clicking became very annoying. at this point i learned that toyota would be happy to fix the problem for around $400-$500 since it was now after their 5 year and 100,000 mile warranty points. so toyota has the strategy of say-nothing, do-nothing, and let the buyer beware, at the risk of possible death to loyal owners, and certain damage when the welds fail completely. what has happened to toyota? are they that cynical about their customers?
10/09/201289000
 1. right side, passangers door can not open (jam). 2. take the key out completely, but vehicle (engine) still running.
10/07/2012109659
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the passenger side sliding door failed. the door could not be closed automatically or manually. the vehicle was taken to the dealer who inspected the vehicle and located the failure a the power door cable. the vehicle was not repaired. the manufacturer denied assistance with the repair because the vehicle was not within the warranty nine year period. the vehicle was not repaired. the failure and current mileage was 109,659. kmj
10/09/201289000
 1. right side, passangers door can not open (jam). 2. take the key out completely, but vehicle (engine) still running.
10/07/2012109659
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the passenger side sliding door failed. the door could not be closed automatically or manually. the vehicle was taken to the dealer who inspected the vehicle and located the failure a the power door cable. the vehicle was not repaired. the manufacturer denied assistance with the repair because the vehicle was not within the warranty nine year period. the vehicle was not repaired. the failure and current mileage was 109,659. kmj
10/09/201289000
 1. right side, passangers door can not open (jam). 2. take the key out completely, but vehicle (engine) still running.
10/07/2012109659
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the passenger side sliding door failed. the door could not be closed automatically or manually. the vehicle was taken to the dealer who inspected the vehicle and located the failure a the power door cable. the vehicle was not repaired. the manufacturer denied assistance with the repair because the vehicle was not within the warranty nine year period. the vehicle was not repaired. the failure and current mileage was 109,659. kmj
10/07/2012109659
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the right sliding door failed the door could not be closed automatically or manually. the vehicle was taken to the dealer inspected the vehicle the failure was located a the power door cable. the vehicle was not repaired. the manufacturer denied assistance with the repaire because the vehicle was not within the warranty nine year period. the vehicle was not repaired. the failure and current mileage was 109,659. li
05/15/201160000
 Tl- the contact owns a 2004 toyota sienna. while parked, the contact noticed a fracture on the driver's side of the dashboard. the manufacturer was made aware of the failure and a complaint was filed. additionally, the contact heard a grinding noise coming from the air conditioning unit. the vehicle was taken to the dealer for diagnostic testing. the technician advised the contact that the air conditioning compressor would have to be replaced. also, the contact stated there was rust on the rear driver and passenger side sliding doors. the vehicle was taken to the dealer where the hinge was replaced. the sliding door failure recurred. the vehicle was not further repaired. the approximate failure mileage was 60,000. kmj
09/01/2009500001
 Drivers side sliding door will not open. *tr
07/28/201260300
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle had developed a crack in the center of the dashboard. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 60,300 and the current mileage was 61,100. pmb
09/01/200950000
 Drivers side sliding door will not open.
07/28/201260300
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle had developed a crack in the center of the dashboard. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 60,300 and the current mileage was 61,100. pmb
09/01/200950000
 Drivers side sliding door will not open.
07/28/201260300
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle had developed a crack in the center of the dashboard. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 60,300 and the current mileage was 61,100. pmb
07/28/201260300
 Tl- the contact owns owns a 2004 toyota sienna. the contact stated there was crack in the center of the dashboard. the vehicle was not taken to the dealer. the manufacturer was made aware of the failure. the vehicle was not repaired. the failure mileage was 60,300 and the current mileage was 61,100. rds
04/04/201196000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that while traveling 50-55 mph, the passenger side rear door opened independently. the vehicle was taken to the dealer and the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 96,000 and the current mileage was 117,000. kmj
04/04/201196000
 Tl- the contact owns a 2004 toyota sienna. the contact stated while traveling 50 to 55 mph the passenger side rear door opened. the vehicle was taken to the dealer. the manufacturer was contacted. the vehicle was not repaired. the failure mileage was 96,000 and the current mileage was 117,000. rds
08/15/2012113440
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the front driver side door would exhibit a popping noise when opened. the dealer inspected the vehicle and found that the door weld failed. the manufacturer advised the contact that the extended warranty was expired and denied assistance with the repair. the vehicle was not repaired. the failure and current mileage was 113,440. kmj
08/08/20121350001
 While the car was parked on a flat road, we were trying to open the power sliding door. it was supposed to be opened by one push of a button, however, it did not. so we had to manually open it. now the door is so heavy to use it manually. *tr
08/15/2012113440
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the front driver side door would exhibit a popping noise when opened. the dealer inspected the vehicle and found that the door weld failed. the manufacturer advised the contact that the extended warranty was expired and denied assistance with the repair. the vehicle was not repaired. the failure and current mileage was 113,440. kmj
08/08/20121350001
 While the car was parked on a flat road, we were trying to open the power sliding door. it was supposed to be opened by one push of a button, however, it did not. so we had to manually open it. now the door is so heavy to use it manually. *tr
08/15/2012113440
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the front driver side door would exhibit a popping noise when opened. the dealer inspected the vehicle and found that the door weld failed. the manufacturer advised the contact that the extended warranty was expired and denied assistance with the repair. the vehicle was not repaired. the failure and current mileage was 113,440. kmj
08/08/20121350001
 While the car was parked on a flat road, we were trying to open the power sliding door. it was supposed to be opened by one push of a button, however, it did not. so we had to manually open it. now the door is so heavy to use it manually. *tr
08/15/2012113440
 Tl-the contact owns a 2004 toyota sienna. the contact stated that when the driver door was opened it made a popping noise. the dealer inspected the vehicle and found the driver door weld failed. the contact believes the door weld was made with defective material. the manufacturer advised that the door weld failure extended warranty had expired and denied assistance with the repair the vehicle was not repaired. the failure and current mileage was 113,440. li
08/08/2012135000
 While the car was prked on a flat road, we were trying to open the power sliding door. it was supposed to be opened by one push of a button, however, it did not. so we had to manually open it. now the door is so heavy to use it manually.
08/16/2012900001
 I have a 2004 sienna le that has always been garage kept and very well taken care of. the dash on the driver, center and passenger side above the airbag has been cracking for sometime now and what once started as a small crack, is now a spiderweb of cracks that extends over the entire passenger side of the dash. when searching on the internet for a used dash i came across the following thread: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html and discovered this is not an isolated incident, that it has, in fact, occurred in many 04 sienna's. i, along with many others feel this is a safety hazard due to what would happen to the already cracked dash if the airbag were to deploy. i have also emailed toyota with a complaint as well. because of the number of incidents, i believe toyota should issue a recall. i need a new dash, and because it's obviously a manufacturer's defect. *tr
07/26/20121053001
 Door check broken on drivers side door. i am told this requires the door to be replaced at a cost of $2,000. as a result, i have an unsafe situation since i had to remove the door check. *tr
07/26/2012105300
 Door check broken on drivers side door. i am told this requires the door to be replaced at a cost of $2,000. as a result, i have an unsafe situation since i had to remove the door check.
03/27/2009651311
 On multiple occasions we have had issues with our passenger side power sliding door not working/ stuck. on the first occurrence it was stuck open posing a hazard if we had our children in the car or were stranded on the hwy. on the second most recent occurrence the door was stuck closed and would not open at all. very inconvenient. *tr
04/12/2012110000
 Tl- the contact owns a 2004 toyota sienna. the contact was driving 15 mph when the rear passenger door opened independently. the contact closed the door and the door remained shut until later recurring. the contact called the dealer and was advised that there were no recalls for the vehicle. the vehicle was not repaired. the manufacturer was notified and informed the contact take the vehicle to the dealer for inspection. the failure mileage was 110,000. the vin was not available. kmj
03/27/200965131
 On multiple occasions we have had issues with our passenger side power sliding door not working/ stuck. on the first occurrence it was stuck open posing a hazard if we had our children in the car or were stranded on the hwy. on the second most recent occurrence the door was stuck closed and would not open at all. very inconvenient.
04/12/2012110000
 Tl- the contact owns a 2004 toyota sienna. the contact was driving 15 mph when the rear passenger door opened independently. the contact closed the door and the door remained shut until later recurring. the contact called the dealer and was advised that there were no recalls for the vehicle. the vehicle was not repaired. the manufacturer was notified and informed the contact take the vehicle to the dealer for inspection. the failure mileage was 110,000. the vin was not available. kmj
04/12/2012110000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that while driving 15 mph, the rear passenger door opened on it own with out warning. the contact closed the door and the door stayed shut. the contact stated that the failure recurred again. the contact called the dealer about getting the vehicle repaired and they stated that the vehicle fell out of warranty and there were not any recalls on the vehicle. the vehicle was not repaired. the manufacturer was notified and informed them to bring the vehicle in for inspection. the failure mileage was 110,000. the vin was not available. ap
07/01/20121230001
 Driver side sliding door is broken. dealer says weld is broken requiring complete door replacement at a cost of $2000. the driver door was replaced years ago under a recall because it too had a broken weld. *tr this sliding door problem is not an isolated issue. the dealers are well aware of the problem on these vans. *tr
07/01/2012123000
 Driver side sliding door is broken. dealer says weld is broken requiring complete door replacement at a cost of $2000. the driver door was replaced years ago under a recall because it too had a broken weld. this sliding door problem is not an isolated issue. the dealers are well aware of the problem on these vans.
07/22/2012914001
 Power sliding door cable broke. confirmed with toyota dealer that breaking cable caused power door motor to fail. toyota has warranty enhancement to cover cable, but will not cover motor. *tr
07/01/2012123000
 Driver side sliding door is broken. dealer says weld is broken requiring complete door replacement at a cost of $2000. the driver door was replaced years ago under a recall because it too had a broken weld. this sliding door problem is not an isolated issue. the dealers are well aware of the problem on these vans.
07/22/2012914001
 Power sliding door cable broke. confirmed with toyota dealer that breaking cable caused power door motor to fail. toyota has warranty enhancement to cover cable, but will not cover motor. *tr
07/22/201291400
 Power sliding door cable broke. confirmed with toyota dealer that breaking cable caused power door motor to fail. toyota has warranty enhancement to cover cable, but will not cover motor.
07/01/20071
 Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. of these eight settings (left and right) only one does not work -- the right side regular beam headlight. the r/s high beam works fine. r/s headlight was intermittent from date of purchase. appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. also noticed unit would accumulate condensation after rains. eventually light started going out more often and staying on for less time. by december the light would not come on at all. scheduled a service visit with oil change but could not stay long enough to fully solve the problem. came back in january for full evaluation. after an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). i declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. i discovered i could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. this caused the light to come on and stay on often, though not always, similar to the time it was purchased. however, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again. *tr
04/01/2012690001
 The passenger side automatic sliding door opening mechanism does not properly open the door. pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. the happens in the both open and close positions. with the inside handle cover removed, i could see that pushing the open button did not actuate the latch fully. manually assisting by pulling the handle (both inside and out) did manage to actuate the door opening mechanism. *tr
07/01/20071
 Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. of these eight settings (left and right) only one does not work -- the right side regular beam headlight. the r/s high beam works fine. r/s headlight was intermittent from date of purchase. appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. also noticed unit would accumulate condensation after rains. eventually light started going out more often and staying on for less time. by december the light would not come on at all. scheduled a service visit with oil change but could not stay long enough to fully solve the problem. came back in january for full evaluation. after an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). i declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. i discovered i could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. this caused the light to come on and stay on often, though not always, similar to the time it was purchased. however, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again. *tr
04/01/2012690001
 The passenger side automatic sliding door opening mechanism does not properly open the door. pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. the happens in the both open and close positions. with the inside handle cover removed, i could see that pushing the open button did not actuate the latch fully. manually assisting by pulling the handle (both inside and out) did manage to actuate the door opening mechanism. *tr
07/01/20071
 Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. of these eight settings (left and right) only one does not work -- the right side regular beam headlight. the r/s high beam works fine. r/s headlight was intermittent from date of purchase. appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. also noticed unit would accumulate condensation after rains. eventually light started going out more often and staying on for less time. by december the light would not come on at all. scheduled a service visit with oil change but could not stay long enough to fully solve the problem. came back in january for full evaluation. after an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). i declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. i discovered i could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. this caused the light to come on and stay on often, though not always, similar to the time it was purchased. however, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again. *tr
04/01/2012690001
 The passenger side automatic sliding door opening mechanism does not properly open the door. pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. the happens in the both open and close positions. with the inside handle cover removed, i could see that pushing the open button did not actuate the latch fully. manually assisting by pulling the handle (both inside and out) did manage to actuate the door opening mechanism. *tr
07/01/2007
 Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. of these eight settings (left and right) only one does not work -- the right side regular beam headlight. the r/s high beam works fine. r/s headlight was intermittent from date of purchase. appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. also noticed unit would accumulate condensation after rains. eventually light started going out more often and staying on for less time. by december the light would not come on at all. scheduled a service visit with oil change but could not stay long enough to fully solve the problem. came back in january for full evaluation. after an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). i declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. i discovered i could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. this caused the light to come on and stay on often, though not always, similar to the time it was purchased. however, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again.
04/01/201269000
 The passenger side automatic sliding door opening mechanism does not properly open the door. pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. the happens in the both open and close positions. with the inside handle cover removed, i could see that pushing the open button did not actuate the latch fully. manually assisting by pulling the handle (both inside and out) did manage to actuate the door opening mechanism.
07/01/2007
 Purchased this vehicle certified used in 2007 with approx. 6 months left on the 3 year warranty... this vehicle has fog lights, daytime running lights, and xenon headlights/high beams. of these eight settings (left and right) only one does not work -- the right side regular beam headlight. the r/s high beam works fine. r/s headlight was intermittent from date of purchase. appeared to be a simple electrical connection failure as headlight would come back on after a slight strike of the headlight unit. also noticed unit would accumulate condensation after rains. eventually light started going out more often and staying on for less time. by december the light would not come on at all. scheduled a service visit with oil change but could not stay long enough to fully solve the problem. came back in january for full evaluation. after an entire day of troubleshooting, the technician brought me back to show me that the headlight bulb worked in the left side unit fine. also, the right side unit worked on the left side while the left side unit showed malfunction on the right side -- indicating both the units worked fine, but problem was another section (the ballast?). toyota suggested replacing the whole unit (despite the fact that they proved to me that it worked) at a price of $1000 plus labor (since it was no longer under warranty). i declined the obviously ridiculous suggestion and took it home to try my own troubleshooting. i discovered i could get the light to come on by pulling tight the wire dedicated to the r/s xenon bulb straight back from the unit. this caused the light to come on and stay on often, though not always, similar to the time it was purchased. however, after the very first heavy rain, the headlight unit had extensive condensation inside the plexiglass and the light never worked again.
04/01/201269000
 The passenger side automatic sliding door opening mechanism does not properly open the door. pushing the open button produces a whirring noise of the door motor and a single jerky response of the door, but not an actual opening of the door. the happens in the both open and close positions. with the inside handle cover removed, i could see that pushing the open button did not actuate the latch fully. manually assisting by pulling the handle (both inside and out) did manage to actuate the door opening mechanism.
03/15/2012
 Tl* the contact owns a 2004 toyota sienna. while parked, the contact noticed a clicking sound when opening the front driver side door. the vehicle was taken to the dealer for diagnostics. the technician stated the driver side door check mounting panel weld spot would have to be replaced. the contact began to notice a clicking sound when opening the front passenger side door as well.the vehicle was not repaired. the approximate failure mileage was 112,000.
03/15/2012
 Tl- the contact owns a 2004 toyota sienna. while parked, the contact noticed a clicking sound when opening the front driver side door. the vehicle was taken to the dealer for diagnostics. the technician stated the driver side door check mounting panel weld spot would have to be replaced. the contact began to notice a clicking sound when opening the front passenger side door as well.the vehicle was not repaired. the approximate failure mileage was 112,000. kmj
03/15/2012
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed a clicking sound when opening the front drivers side door. the vehicle was taken to the dealer for diagnostic. the technician stated the drivers side door check mounting panel weld spot would have to be replaced. the contact began to notice a clicking sound when opening the front passenger side door as well.the vehicle was not repaired. the approximate failure mileage was 112,000. da
06/01/201255500
 Tl* the contact owns 2004 toyota sienna. the contact stated that the driver side door failed and when opening or closing the door, there was a loud grinding noise, followed by a loud pop. in addition, the door was extremely hard to push open or close. the contact stated that she sprained her left leg while attempting to open the door. the vehicle was taken to the dealer who advised that the door well was fractured and the entire door would need to be replaced. there were no recalls or for the failure. the manufacturer was notified of the issue who offered no assistance. the failure mileage was 55,500.
06/01/201255500
 Tl-the contact owns 2004 toyota sienna. the contact stated that the driver side door failed and when opening or closing the door, there was a loud grinding noise, followed by a loud pop. in addition, the door was extremely hard to push open or close. the contact stated that she sprained her left leg while attempting to open the door. the vehicle was taken to the dealer who advised that the door well was fractured and the entire door would need to be replaced. there were no recalls or for the failure. the manufacturer was notified of the issue who offered no assistance. the failure mileage was 55,500. kmj
05/05/2010120000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the rear sliding door malfunctioned and became very difficult to open. the contact mentioned that the latch would not release to open and the handle broke after trying to pull the door open. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was made aware of the failure and did not offer any assistance. the dealer referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was 120,000 and the current mileage was 160,000. sm.
06/01/201255500
 Tl-the contact owns 2004 toyota sienna. the contact stated the driver side door failed. the contact stated when opening and closing the door there was a loud grinding and popping noise coming from the door. it is also very hard to push open or close the door. the contact stated she sprained her left leg when opening the door. the vehicle was taken to the dealer who stated it was a broken well and the entire door needs to be replaced at a cost of $2000 to the contact. there are no recalls or warranty for this failure. the manufacturer was notified who stated her vehicle was out of warranty. they offered no other assistance. the failure mileage was 55,500. mw
05/05/2010120000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the rear sliding door malfunctioned and became very difficult to open. the contact mentioned that the latch would not release to open and the handle broke after trying to pull the door open. the vehicle was taken to the dealer, who was unable to diagnose the failure. the manufacturer was made aware of the failure and did not offer any assistance. the dealer referred the contact to nhtsa. the vehicle was not repaired. the failure mileage was 120,000 and the current mileage was 160,000. sm.
05/05/2010120000
 Tl - the contact owns a 2004 toyota sienna. the contact stated that the rear sliding door had malfunctioned as a result it had become very difficult to open. the contact mentioned that the latch would not release to open and the handle broke after trying to pull it open. the vehicle was taken to the dealer who was unable to diagnosed the failure. the manufacturer was made aware of the failure who did not offer any assistance and referred her to nhtsa. the vehicle was not repaired. the failure mileage was 120,000 and the current mileage was 160,000. pm
05/29/2012125685
 Door check assembly welds broke. this is a known toyota problem which was supposed to be covered under tsb nv003-007. however, toyota has limited their fixing of this problem by a mileage and years cap. many original owners like myself are now left holding the bag. toyota has rejected my request to have this factory defect fixed at their cost. the ntsb should investigate this factory defect problem in 2004 through 2006 toyota siennas and help the consumer get the relief they deserve for repairing the defect. i am not sure but believe that in some cases the toyota tsb repair could not be done and entire doors were replaced. please at least help us original out. thanks
04/02/201244000
 Cable on sienna driver side power sliding door frayed and broke. door is now stuck closed. passenger side sliding door is now grinding and i am afraid the same thing will happen. this should be a recall due to the cost and number of issues!
05/15/201292000
 Tl* the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door was malfunctioning due to the henge failing. the vehicle had not been diagnosed and had not repaired. the current and failure mielages were 92,000.
05/15/201292000
 Tl-the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door was malfunctioning due to the henge failing. the vehicle had not been diagnosed and had not repaired. the current and failure mielages were 92,000. sm.
05/15/201292000
 Tl. the contact owns a 2004 toyota sienna.the contact noticed that the passenger side sliding door was malfunctioning due to the henge failing. the vehicle has not been diagnosed and has not repaired. the current and failure mielages were 92,000. bml
09/09/201198000
 Passenger side sliding power door became difficult to pull closed. occasionally stuck in closed position such that someone outside has to let passenger out. power sliding not working, must be pulled manually. taken initially to my regular mechanic at 99598 miles, have documentation. told to go to toyota. i waited until i needed oil change and another recall done to go last week at 109639 miles, van age = 9 years and 13 days. i am told the actuator, cable, and latch need replacing and that there is a known defect, with toyota extending warranty to 120,000 miles or 9 years. toyota will not cover my car under this warranty because it is 13 days past, though under the mileage limit, even though i have documentation of the problem from 7 months ago. cost of parts $1167, labor $1069. unaffordable. corporate office said they would cover parts as a goodwill gesture but do not care that my door has been malfunctioning for a long time and i have documentation to this effect, and this warranty extension wasn't even available until this month, to my knowledge. the danger from this problem is that the door can become stuck in the closed position. if this happened after a bad car accident or fire, young occupants could become trapped. however toyota is not willing to address this known defect and prefers to accept this risk. there are countless complaints of sienna sliding doors becoming stuck at all ages of vehicle. the 2004 sienna was the first model year of a new design and has suffered a much higher than usual number of recalls. toyota should simply recall and repair their sliding doors rather than risk their customer's lives.
05/13/201186667
 Drivers door popping sound. bracket lever for door stop mounting plate broken loose. dealer refered me to auto body shop. advised need for new door: welding the plate back on has not proven successful. it just breaks off again. cost over $3000. dealer said toyota extended warranty to 5 years or 100,000 miles. i was not advised and am now outside those limits. another toyota boondoggle/cover-up along with their surging acceleration; and more..
09/15/2011113000
 I have a 2004 toyota sienna xle. late last year, both of my power sliding doors broke within a week of each other. the cable that operates the doors frayed and snapped apart. i was able to force the doors closed but have not been able to open them since. my kids have had to climb thru the front seats until we could figure out how to fix them. i talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. this cost included a new motor and cable because toyota does not replace just the cable. i believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. we as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. this is a wide spread problem nationwide from what i have read on several websites and blogs and includes several different year models from what i understand. thank you for allowing me to share my story and i look forward to hearing about this issue in the near future.
05/13/201186667
 Drivers door popping sound. bracket lever for door stop mounting plate broken loose. dealer refered me to auto body shop. advised need for new door: welding the plate back on has not proven successful. it just breaks off again. cost over $3000. dealer said toyota extended warranty to 5 years or 100,000 miles. i was not advised and am now outside those limits. another toyota boondoggle/cover-up along with their surging acceleration; and more..
09/15/2011113000
 I have a 2004 toyota sienna xle. late last year, both of my power sliding doors broke within a week of each other. the cable that operates the doors frayed and snapped apart. i was able to force the doors closed but have not been able to open them since. my kids have had to climb thru the front seats until we could figure out how to fix them. i talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. this cost included a new motor and cable because toyota does not replace just the cable. i believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. we as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. this is a wide spread problem nationwide from what i have read on several websites and blogs and includes several different year models from what i understand. thank you for allowing me to share my story and i look forward to hearing about this issue in the near future.
05/13/201186667
 Drivers door popping sound. bracket lever for door stop mounting plate broken loose. dealer refered me to auto body shop. advised need for new door: welding the plate back on has not proven successful. it just breaks off again. cost over $3000. dealer said toyota extended warranty to 5 years or 100,000 miles. i was not advised and am now outside those limits. another toyota boondoggle/cover-up along with their surging acceleration; and more..
09/15/2011113000
 I have a 2004 toyota sienna xle. late last year, both of my power sliding doors broke within a week of each other. the cable that operates the doors frayed and snapped apart. i was able to force the doors closed but have not been able to open them since. my kids have had to climb thru the front seats until we could figure out how to fix them. i talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. this cost included a new motor and cable because toyota does not replace just the cable. i believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. we as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. this is a wide spread problem nationwide from what i have read on several websites and blogs and includes several different year models from what i understand. thank you for allowing me to share my story and i look forward to hearing about this issue in the near future.
05/13/201186667
 Drivers door popping sound. bracket lever for door stop mounting plate broken loose. dealer refered me to auto body shop. advised need for new door: welding the plate back on has not proven successful. it just breaks off again. cost over $3000. dealer said toyota extended warranty to 5 years or 100,000 miles. i was not advised and am now outside those limits. another toyota boondoggle/cover-up along with their surging acceleration; and more..
09/15/2011113000
 I have a 2004 toyota sienna xle. late last year, both of my power sliding doors broke within a week of each other. the cable that operates the doors frayed and snapped apart. i was able to force the doors closed but have not been able to open them since. my kids have had to climb thru the front seats until we could figure out how to fix them. i talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. this cost included a new motor and cable because toyota does not replace just the cable. i believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. we as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. this is a wide spread problem nationwide from what i have read on several websites and blogs and includes several different year models from what i understand. thank you for allowing me to share my story and i look forward to hearing about this issue in the near future.
05/13/201186667
 Drivers door popping sound. bracket lever for door stop mounting plate broken loose. dealer refered me to auto body shop. advised need for new door: welding the plate back on has not proven successful. it just breaks off again. cost over $3000. dealer said toyota extended warranty to 5 years or 100,000 miles. i was not advised and am now outside those limits. another toyota boondoggle/cover-up along with their surging acceleration; and more..
09/15/2011113000
 I have a 2004 toyota sienna xle. late last year, both of my power sliding doors broke within a week of each other. the cable that operates the doors frayed and snapped apart. i was able to force the doors closed but have not been able to open them since. my kids have had to climb thru the front seats until we could figure out how to fix them. i talked to my local toyota dealership and was told to fix them the cost of the parts only would be $1200 a door. this cost included a new motor and cable because toyota does not replace just the cable. i believe this cable issue should of been upgraded to a recall many years ago and is very discomforting to us who are loyal toyota drivers. we as drivers have paid $30k+ for our vehicles and believe that we should not have to deal with this type of problem on a feature that we paid for as an upgrade to the original package. this is a wide spread problem nationwide from what i have read on several websites and blogs and includes several different year models from what i understand. thank you for allowing me to share my story and i look forward to hearing about this issue in the near future.
01/01/2011
 The driver side door hinge is failing. the door makes a clicking sound when opened and closed. contacted toyota and they would only repair if vehicle has less that 100,000 miles. do not feel this is a fair policy. toyota obviously knows this is a defect. have seen many complaints on the internet for the same problem.
08/15/201187000
 Passenger side automatic sliding door cable frayed and rubbing. we discontinued use to prevent breakage, leaving us with only one door for the rear passengers. toyota dealer claims this is a $1600-$1800 fix.
10/01/201070000
 The doors on our 2004 sienna frequently freeze shut and we are unable to open them automatically or manually. this happens routinely when the temperatures are at or below freezing and are not resolved with turning off the power, doors, lubricating the tracks or warming up the car. the doors spontaneously unlock when we have been driving the car for 15min-1hour. the unlocking occurs while driving and bells sound, dash lights come on. we've taken it to the dealer, but they are not able to replicate the problem, because the issue is intermittent and temperature and time dependent. this is a tremendous inconvenience as we have a newborn, toddler and two school children and a serious safety issue.
07/01/2011120000
 Power sliding door on the passenger side stopped working, so we started using it manually. now the door is locked shut and won't open from the inside or the outside (the child safety lock is disengaged). i would attempt to fix it myself, but screws are located in an area you can only get to with the door open. i can partially pry the interior panel, but only gives me very limited access. very frustrating!
03/10/2012
 Our passenger side rear door stopped opening and closing with the remote or inside buttons 4 days ago but we could open and close it manually. as of this morning it will no longer unlock to allow us to open the door. my children are required to exit that side of the car at school drop off so this is now dangerous for them to have to get out on the driver side and walk around the car. i also worry that if we were in an accident my children would not be able to exit the car from the right side.
07/12/201175000
 The cable on the power sliding door snapped. now the door is non-functioning and can not be opened.
03/10/2012
 Our passenger side rear door stopped opening and closing with the remote or inside buttons 4 days ago but we could open and close it manually. as of this morning it will no longer unlock to allow us to open the door. my children are required to exit that side of the car at school drop off so this is now dangerous for them to have to get out on the driver side and walk around the car. i also worry that if we were in an accident my children would not be able to exit the car from the right side.
07/12/201175000
 The cable on the power sliding door snapped. now the door is non-functioning and can not be opened.
03/10/2012
 Our passenger side rear door stopped opening and closing with the remote or inside buttons 4 days ago but we could open and close it manually. as of this morning it will no longer unlock to allow us to open the door. my children are required to exit that side of the car at school drop off so this is now dangerous for them to have to get out on the driver side and walk around the car. i also worry that if we were in an accident my children would not be able to exit the car from the right side.
07/12/201175000
 The cable on the power sliding door snapped. now the door is non-functioning and can not be opened.
11/23/2011122000
 Tl* the contact owns a 2004 toyota sienna. the contact stated the sliding interior door on the driver's side would not release open whenever accessing manually. in november of 2011, the sliding door would only release open or close with substantial force exerted and over a period of time the malfunction progressed. the contact planned to take the vehicle to authorized dealer for diagnosis and repair. the manufacturer was notified of the defect. the approximate failure mileage was 122,000.
07/12/201175000
 The cable on the power sliding door snapped. now the door is non-functioning and can not be opened.
11/23/2011122000
 Tl* the contact owns a 2004 toyota sienna. the contact stated the sliding interior door on the driver's side would not release open whenever accessing manually. in november of 2011, the sliding door would only release open or close with substantial force exerted and over a period of time the malfunction progressed. the contact planned to take the vehicle to authorized dealer for diagnosis and repair. the manufacturer was notified of the defect. the approximate failure mileage was 122,000.
09/01/2011100000
 The sliding door has a faulty door hinge and a broken cable.
07/12/201175000
 The cable on the power sliding door snapped. now the door is non-functioning and can not be opened.
09/01/2011100000
 The sliding door has a faulty door hinge and a broken cable.
11/23/2011122000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the sliding interior door on the driver's side would not release open whenever accessing manually. in november of 2011, the sliding door would only release open or close with substantial force exerted and over a period of time the malfunction progressed. the contact planned to take the vehicle to authorized dealer for diagnosis and repair. the manufacturer was notified of the defect. the approximate failure mileage was 122,000. kmj
09/01/2011100000
 The sliding door has a faulty door hinge and a broken cable.
12/16/2011150000
 Driver side passenger side manual door will open but will not close. internal latch appears to be broken or loose causing the door not close properly. car is undriveable as door will not close.
11/23/2011122000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the driver's side sliding door would not release open when accessing manually. in november of 2011, the sliding door would only release open or close with substantial force exerted and over a period of the malfunction progressed. the contact planned to take the vehicle to authorized dealer for diagnosis and repair. the manufacturer was notified of the defect. the approximate failure mileage was 122,000. js
09/01/2011100000
 The sliding door has a faulty door hinge and a broken cable.
12/16/2011150000
 Driver side passenger side manual door will open but will not close. internal latch appears to be broken or loose causing the door not close properly. car is undriveable as door will not close.
02/01/2011135000
 Power locked up due to metal wire connecting it to the motor is shredded. the metal wire has some black coating that has worn off and the metal exposed looks rusted and caused it to break. the door can only open partially causing ingress issues.
09/01/2011100000
 The sliding door has a faulty door hinge and a broken cable.
12/16/2011150000
 Driver side passenger side manual door will open but will not close. internal latch appears to be broken or loose causing the door not close properly. car is undriveable as door will not close.
02/01/2011135000
 Power locked up due to metal wire connecting it to the motor is shredded. the metal wire has some black coating that has worn off and the metal exposed looks rusted and caused it to break. the door can only open partially causing ingress issues.
12/16/2011150000
 Driver side passenger side manual door will open but will not close. internal latch appears to be broken or loose causing the door not close properly. car is undriveable as door will not close.
02/01/2011135000
 Power locked up due to metal wire connecting it to the motor is shredded. the metal wire has some black coating that has worn off and the metal exposed looks rusted and caused it to break. the door can only open partially causing ingress issues.
12/16/2011150000
 Driver side passenger side manual door will open but will not close. internal latch appears to be broken or loose causing the door not close properly. car is undriveable as door will not close.
02/01/2011135000
 Power locked up due to metal wire connecting it to the motor is shredded. the metal wire has some black coating that has worn off and the metal exposed looks rusted and caused it to break. the door can only open partially causing ingress issues.
12/27/2011128000
 Cable snapped on right hand power sliding door opener. the cable protective coating had shown signs of cracking and allowing the cable to rust and ultimately fail.. the door would not open and close properly until the cable was cut. the cost to repair this through the dealer is approximately $1800! the part alone is $1200! the fact that there is a recall for rusted tire cable that presents a hazard, leaves me to believe that toyota did not adequately test their cables that are exposed to road salt conditions. i would have no problem replacing the faulty component if the price was somewhat reasonable..
12/29/2011
 Please note that the door hinges are no longer welded. according to 3 repair centers and toyota dealer stated that this has been a common repair but that my car is no longer under warranty. this is a defect as the auto shop that i am speaking with regarding my car has had about 3 to 4 vans (including mine) with this issue. my repair will cost approximately $315 plus or minus. toyota should have a recall on this instead of just labeling and categorizing it as service bulletin instead of a recall. there are multiple oid cases listed in this website. what are we going to do about this issue? i have taken good care of my car and feel i do not have to be responsible for repairs out of my control. both front doors should be serviced under a recall notification. thank you,
12/27/2011128000
 Cable snapped on right hand power sliding door opener. the cable protective coating had shown signs of cracking and allowing the cable to rust and ultimately fail.. the door would not open and close properly until the cable was cut. the cost to repair this through the dealer is approximately $1800! the part alone is $1200! the fact that there is a recall for rusted tire cable that presents a hazard, leaves me to believe that toyota did not adequately test their cables that are exposed to road salt conditions. i would have no problem replacing the faulty component if the price was somewhat reasonable..
12/29/2011
 Please note that the door hinges are no longer welded. according to 3 repair centers and toyota dealer stated that this has been a common repair but that my car is no longer under warranty. this is a defect as the auto shop that i am speaking with regarding my car has had about 3 to 4 vans (including mine) with this issue. my repair will cost approximately $315 plus or minus. toyota should have a recall on this instead of just labeling and categorizing it as service bulletin instead of a recall. there are multiple oid cases listed in this website. what are we going to do about this issue? i have taken good care of my car and feel i do not have to be responsible for repairs out of my control. both front doors should be serviced under a recall notification. thank you,
12/27/2011128000
 Cable snapped on right hand power sliding door opener. the cable protective coating had shown signs of cracking and allowing the cable to rust and ultimately fail.. the door would not open and close properly until the cable was cut. the cost to repair this through the dealer is approximately $1800! the part alone is $1200! the fact that there is a recall for rusted tire cable that presents a hazard, leaves me to believe that toyota did not adequately test their cables that are exposed to road salt conditions. i would have no problem replacing the faulty component if the price was somewhat reasonable..
12/29/2011
 Please note that the door hinges are no longer welded. according to 3 repair centers and toyota dealer stated that this has been a common repair but that my car is no longer under warranty. this is a defect as the auto shop that i am speaking with regarding my car has had about 3 to 4 vans (including mine) with this issue. my repair will cost approximately $315 plus or minus. toyota should have a recall on this instead of just labeling and categorizing it as service bulletin instead of a recall. there are multiple oid cases listed in this website. what are we going to do about this issue? i have taken good care of my car and feel i do not have to be responsible for repairs out of my control. both front doors should be serviced under a recall notification. thank you,
12/20/2011123000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle power rear lift gate would not stay open when using the automatic system or manually. the vehicle was taken to the dealer who diagnosed that the back door stay kit was defective and needed to be replaced. the manufacturer was made aware of the failure who did not offer any assistance. the vehicle was not repaired. the failure mileage was 110,000 and current mileage was 123,000. pm
09/17/200872890
 The left power sliding door on my sienna failed. while out on errand with a friend's child, i could not shut the power sliding door. had to drive to my home with the child strapped into their carseat in the back and the door open. took it to dealership and they said the motor failed and it would cost $1900+ to fix the power or $300 to turn in into manual door. husband looked on internet, found instructions to take door apart and fixed himself as this was a very, very common problem. sure enough, the problem was not the motor, you can hear it run to this day, and it was the cable used to slide the door - there was stripped plastic shielding bunched up on the cable which kept the door from running on the cable. this is very dangerous as the door did not respond to the power button and would trap a child in it. second issue is the weld on the driver's side door making popping sounds. my husband looked and the weld was coming off and the metal underneath the weld had actually torn!! he took the welded piece off so that the door would be operational. once again, the door can close unexpectedly on a small child without warning without door being replaced. third issue is the sonar which comes and goes without warning. i try to leave my sonar on all the time, but in process of backing up, will realize the sonar has turned itself off. it comes and goes-sometimes will just beep on and off and on and off while driving down the street without anyone else around the car. fourth issue is when the car is cold, the back hatch door will rise and then immediately come down forcefully on your head (it runs with a motor). all of these issues are listed all over the internet as problems with this car and everyone is told by toyota that is you don't have a current warranty, they will not fix it for free. these are design flaws and safety issues!!!!
11/01/201160000
 I would like to file a complaint about toyota failing to take full responsibility for a manufacturing defect in the front doors of their sienna minivan. like thousands of other toyota sienna owners, the welds on my door have failed and now the door must be completely replaced at a cost of more than $2000. toyota covered this failure for just 5 years and did not notify owners during the coverage period that they should have this manufacturing defect repaired. i have complained to toyota, but they have refused to cover the cost of this defect. there was nothing i could do in the repair and maintenance of my vehicle that would have prevented these welds from failing. the fault lies with toyota manufacturing practices at the time my van was built and the cost should lie with them as well.
09/17/200872890
 The left power sliding door on my sienna failed. while out on errand with a friend's child, i could not shut the power sliding door. had to drive to my home with the child strapped into their carseat in the back and the door open. took it to dealership and they said the motor failed and it would cost $1900+ to fix the power or $300 to turn in into manual door. husband looked on internet, found instructions to take door apart and fixed himself as this was a very, very common problem. sure enough, the problem was not the motor, you can hear it run to this day, and it was the cable used to slide the door - there was stripped plastic shielding bunched up on the cable which kept the door from running on the cable. this is very dangerous as the door did not respond to the power button and would trap a child in it. second issue is the weld on the driver's side door making popping sounds. my husband looked and the weld was coming off and the metal underneath the weld had actually torn!! he took the welded piece off so that the door would be operational. once again, the door can close unexpectedly on a small child without warning without door being replaced. third issue is the sonar which comes and goes without warning. i try to leave my sonar on all the time, but in process of backing up, will realize the sonar has turned itself off. it comes and goes-sometimes will just beep on and off and on and off while driving down the street without anyone else around the car. fourth issue is when the car is cold, the back hatch door will rise and then immediately come down forcefully on your head (it runs with a motor). all of these issues are listed all over the internet as problems with this car and everyone is told by toyota that is you don't have a current warranty, they will not fix it for free. these are design flaws and safety issues!!!!
11/01/201160000
 I would like to file a complaint about toyota failing to take full responsibility for a manufacturing defect in the front doors of their sienna minivan. like thousands of other toyota sienna owners, the welds on my door have failed and now the door must be completely replaced at a cost of more than $2000. toyota covered this failure for just 5 years and did not notify owners during the coverage period that they should have this manufacturing defect repaired. i have complained to toyota, but they have refused to cover the cost of this defect. there was nothing i could do in the repair and maintenance of my vehicle that would have prevented these welds from failing. the fault lies with toyota manufacturing practices at the time my van was built and the cost should lie with them as well.
09/17/200872890
 The left power sliding door on my sienna failed. while out on errand with a friend's child, i could not shut the power sliding door. had to drive to my home with the child strapped into their carseat in the back and the door open. took it to dealership and they said the motor failed and it would cost $1900+ to fix the power or $300 to turn in into manual door. husband looked on internet, found instructions to take door apart and fixed himself as this was a very, very common problem. sure enough, the problem was not the motor, you can hear it run to this day, and it was the cable used to slide the door - there was stripped plastic shielding bunched up on the cable which kept the door from running on the cable. this is very dangerous as the door did not respond to the power button and would trap a child in it. second issue is the weld on the driver's side door making popping sounds. my husband looked and the weld was coming off and the metal underneath the weld had actually torn!! he took the welded piece off so that the door would be operational. once again, the door can close unexpectedly on a small child without warning without door being replaced. third issue is the sonar which comes and goes without warning. i try to leave my sonar on all the time, but in process of backing up, will realize the sonar has turned itself off. it comes and goes-sometimes will just beep on and off and on and off while driving down the street without anyone else around the car. fourth issue is when the car is cold, the back hatch door will rise and then immediately come down forcefully on your head (it runs with a motor). all of these issues are listed all over the internet as problems with this car and everyone is told by toyota that is you don't have a current warranty, they will not fix it for free. these are design flaws and safety issues!!!!
11/01/201160000
 I would like to file a complaint about toyota failing to take full responsibility for a manufacturing defect in the front doors of their sienna minivan. like thousands of other toyota sienna owners, the welds on my door have failed and now the door must be completely replaced at a cost of more than $2000. toyota covered this failure for just 5 years and did not notify owners during the coverage period that they should have this manufacturing defect repaired. i have complained to toyota, but they have refused to cover the cost of this defect. there was nothing i could do in the repair and maintenance of my vehicle that would have prevented these welds from failing. the fault lies with toyota manufacturing practices at the time my van was built and the cost should lie with them as well.
06/29/200982000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the dashboard was fractured. the vehicle was taken to the dealer but was not repaired. the contact stated that the dealer could not confirm that in the event of a crash, the air bags would operate as designed. the vehicle was not repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 82,000. the vin was unavailable. kmj
06/29/200982000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the he noticed the dashboard had fractured. the vehicle was taken to dealer and they advised him of the price but couldn't tell whether or not it would effect the airbags in a crash. the vehicle ahd not been repaired. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 82,000. the vin was unavailable. tb
12/01/200630000
 Tl- the contact owns a 2004 toyota sienna. while parked, the contact noticed a crack on the passenger side dashboard where the front air bag was located. the contact stated that pieces of the dashboard were detaching from the vehicle. the vehicle was taken to the dealer for diagnostic testing where the technicians stated to the contact that the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 30,000. kmj
04/01/2011100000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that the dashboard was defective. the dashboard was cracked near the air bag area and the contact was concerned that the failure could cause a disruption in air bag deployment in the event of a crash. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 114,000.
09/01/201126000
 Tl* the contact owns a 2004 toyota sienna. the contact noticed there was a crack in the dashboard that extended to the instrument panel. the vehicle was taken to the dealer for diagnostic. the technician stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 26,000.
12/01/200630000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed a crack on the passenger side dashboard where the frontal air bag was located. the contact stated pieces of the dashboard were detaching from the vehicle. the vehicle was taken to the dealer for diagnostic. the technicians stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 30,000. ds
04/01/2011100000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the dashboard was defective. the dashboard was cracked near the air bag area and the contact was concerned that the failure could cause a disruption in air bag deployment in the event of a crash. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 114,000. kmj
09/01/201126000
 Tl- the contact owns a 2004 toyota sienna. the contact noticed there was a crack in the dashboard that extended to the instrument panel. the vehicle was taken to the dealer for diagnostic. the technician stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 26,000. kmj
12/01/200630000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed a crack on the passenger side dashboard where the frontal air bag was located. the contact stated pieces of the dashboard were detaching from the vehicle. the vehicle was taken to the dealer for diagnostic. the technicians stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 30,000. ds
04/01/2011100000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the vehicle dashboard was defected. the dash board cracked in the air bag area, and might cause the air bag not to properly deploy. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 114,000. li
09/01/201126000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed there was a crack in the dashboard that extended to the instrument panel. the vehicle was taken to the dealer for diagnostic. the technician stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 26,000. ds
04/01/2011100000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the vehicle dashboard was defected. the dash board cracked in the air bag area, and might cause the air bag not to properly deploy. the vehicle was not repaired. the failure mileage was 100,000 and the current mileage was 114,000. li
09/01/201126000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed there was a crack in the dashboard that extended to the instrument panel. the vehicle was taken to the dealer for diagnostic. the technician stated the dashboard would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 26,000. ds
11/18/2011133614
 Passenger side automatic sliding door requires manual force to assist electric motor during opening and closing. door appears out of vertical alignment and impacts car frame during opening procedure. exposed metal occurs where door has rubbed paint off of frame.
07/27/200978000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that there was a crack in the dashboard. the dealer was contacted and advised that that they would replace the dashboard at the contact's expense. the manufacturer was notified of the failure, but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 78,000 and the current mileage was 102,000.
07/27/200978000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that there was a crack in the dashboard. the dealer was contacted and advised that that they would replace the dashboard at the contact's expense. the manufacturer was notified of the failure, but denied any assistance with repairs to the vehicle. the vehicle was not repaired. the failure mileage was 78,000 and the current mileage was 102,000. kmj
07/27/200978000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that there was a crack in the dash board. the dealer was contacted and stated that they would replace the dashboard at the contacts expense. the manufacturer was notified, but denied any assistance with repair to the failure. the vehicle was not repaired. the failure mileage was 78,000 and the current mileage was 102,000. nw
09/27/201175000
 The cable for the motoized sliding door rusted and snapped. i've been told this is a common problem but toyota has not recalled the problem.
11/16/2011151000
 Tl* the contact owns a 2004 toyota sienna. while parked, the contact noticed that the rear driver side sliding door would not open manually. the contact inspected the sliding door cable and noticed that it was corroded. the rear passenger side sliding door was also corroded. the vehicle was taken to the dealer for diagnostic testing where the technician stated that the door panel and the sliding door cable would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 151,000.
09/27/201175000
 The cable for the motoized sliding door rusted and snapped. i've been told this is a common problem but toyota has not recalled the problem.
11/16/2011151000
 Tl* the contact owns a 2004 toyota sienna. while parked, the contact noticed that the rear driver side sliding door would not open manually. the contact inspected the sliding door cable and noticed that it was corroded. the rear passenger side sliding door was also corroded. the vehicle was taken to the dealer for diagnostic testing where the technician stated that the door panel and the sliding door cable would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 151,000.
09/27/201175000
 The cable for the motoized sliding door rusted and snapped. i've been told this is a common problem but toyota has not recalled the problem.
11/16/2011151000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed the rear drivers side sliding door would not open manually. the contact inspected the sliding door cable and noticed it was corroded. the rear passenger side sliding door was also corroded. the vehicle was taken to the dealer for diagnostic. the technician stated the door panel would have to be replaced and the sliding door cable would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 151,000. ds
11/04/201157000
 In my 2004 toyota sienna xle limited awd, the upper dashboard(by the windshield & front airbags is cracking. i am highly concerned that these cracks will interfere with proper deployment of the front airbags in an accident situation. also the upper dashboard may break apart in an accident situation and become airborne causing further injury to vehicle passengers. i have contacted toyota and was told it was only covered for 36,000 miles or 3 years despite the fact it can pose a safety issue. in researching the internet, i found other 2004-2007 toyota & lexus owners are having the same issue with the cracked dashboard. here is a link to one such discussion: http://www.automotiveforums.com/t959673-discuss2004_sienna_cracked_dashboard.html
10/01/201045000
 Tl* the contact owns a 2004 toyota sienna. while the vehicle was parked the contact noticed the dashboard on the passenger side was cracked. the contact was concerned that the air bag would not deploy if a crash occurred. the vehicle was taken to the dealer for diagnostic testing. the technician stated the dashboard had to be replaced. the vehicle was not repaired. the approximate failure mileage was 45,000.
10/01/201045000
 Tl- the contact owns a 2004 toyota sienna. while the vehicle was parked the contact noticed the dashboard on the passenger side was cracked. the contact was concerned that the air bag would not deploy if a crash occurred. the vehicle was taken to the dealer for diagnostic testing. the technician stated the dashboard had to be replaced. the vehicle was not repaired. the approximate failure mileage was 45,000. rvk
10/01/201045000
 Tl- the contact owns a 2004 toyota sienna. while parked the contact noticed the dash board on the passenger side was cracked. the contact was concerned that the air bag would not deploy in an accident. the vehicle was taken to the dealer for diagnostic. the technician stated the dash board would have to be replaced. the vehicle was not repaired. the approximate failure mileage was 45,000. ds
06/30/2011
 The passenger power sliding door cable has broken. i have seen this complaint numerous times on the internet. the repair is costly since the design has the cable as part of the motor assembly. bad enough that the doors stick off and on all winter anytime the vehicle is left outdoors (or just being driven), but to not make the cable a serviceable and repairable part seems an engineering mistake. exposed seals and cables are not a well thought design.
06/15/201194000
 Sliding doors (both drivers and passenger sides) the cable assembly has snapped on each of the sliding doors of the vehicle nearly whipping my sons leg as he entered. the door then could not be closed, forcing us to drive to the dealership with the sliding door wide open. i have heard of other instances where people have been stuck in the door as the assembly broke upon either opening or closing.
06/30/2011
 The passenger power sliding door cable has broken. i have seen this complaint numerous times on the internet. the repair is costly since the design has the cable as part of the motor assembly. bad enough that the doors stick off and on all winter anytime the vehicle is left outdoors (or just being driven), but to not make the cable a serviceable and repairable part seems an engineering mistake. exposed seals and cables are not a well thought design.
06/15/201194000
 Sliding doors (both drivers and passenger sides) the cable assembly has snapped on each of the sliding doors of the vehicle nearly whipping my sons leg as he entered. the door then could not be closed, forcing us to drive to the dealership with the sliding door wide open. i have heard of other instances where people have been stuck in the door as the assembly broke upon either opening or closing.
06/30/2011
 The passenger power sliding door cable has broken. i have seen this complaint numerous times on the internet. the repair is costly since the design has the cable as part of the motor assembly. bad enough that the doors stick off and on all winter anytime the vehicle is left outdoors (or just being driven), but to not make the cable a serviceable and repairable part seems an engineering mistake. exposed seals and cables are not a well thought design.
06/15/201194000
 Sliding doors (both drivers and passenger sides) the cable assembly has snapped on each of the sliding doors of the vehicle nearly whipping my sons leg as he entered. the door then could not be closed, forcing us to drive to the dealership with the sliding door wide open. i have heard of other instances where people have been stuck in the door as the assembly broke upon either opening or closing.
06/30/2011
 The passenger power sliding door cable has broken. i have seen this complaint numerous times on the internet. the repair is costly since the design has the cable as part of the motor assembly. bad enough that the doors stick off and on all winter anytime the vehicle is left outdoors (or just being driven), but to not make the cable a serviceable and repairable part seems an engineering mistake. exposed seals and cables are not a well thought design.
06/15/201194000
 Sliding doors (both drivers and passenger sides) the cable assembly has snapped on each of the sliding doors of the vehicle nearly whipping my sons leg as he entered. the door then could not be closed, forcing us to drive to the dealership with the sliding door wide open. i have heard of other instances where people have been stuck in the door as the assembly broke upon either opening or closing.
10/16/2011144028
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the dashboard was cracked from the driver side and extended to the passenger side. the contact did not take the vehicle to the dealer. the contact called the manufacturer and filed a complaint. the manufacturer advised that because the vehicle was out of warranty there was nothing they could do to assist. the contact was concerned that the cracks could cause damage to both the driver and passenger side air bags. the failure mileage was 144,028. kmj
12/01/201052000
 My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. toyota knew of hundreds of such complaints, but did not do a recall. instead they allegedly extended the warranty to 50,000 miles. i never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. i did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking.
01/12/201160000
 Tl* the contact owns a 2004 toyota sienna. the contact stated whenever accessing the front drivers side door there was unusual noise and then the door would open abruptly or close with force. the vehicle was taken to an authorized dealer for diagnostic testing where the technician stated the check strap plate fractured which would require replacement of the door. the vehicle was not repaired. the manufacturer extended the service warranty; however, the vehicle was ineligible due to the mileage. the manufacturer was made aware of the failure. the approximate failure mileage was 60,000. the vin was unavailable.
10/16/2011144028
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the dashboard was cracked from the driver side and extended to the passenger side. the contact did not take the vehicle to the dealer. the contact called the manufacturer and filed a complaint. the manufacturer advised that because the vehicle was out of warranty there was nothing they could do to assist. the contact was concerned that the cracks could cause damage to both the driver and passenger side air bags. the failure mileage was 144,028. kmj
12/01/201052000
 My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. toyota knew of hundreds of such complaints, but did not do a recall. instead they allegedly extended the warranty to 50,000 miles. i never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. i did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking.
01/12/201160000
 Tl- the contact owns a 2004 toyota sienna. the contact stated whenever accessing the front drivers side door there was unusual noise and then the door would open abruptly or close with force. the vehicle was taken to an authorized dealer for diagnostic testing where the technician stated the check strap plate fractured which would require replacement of the door. the vehicle was not repaired. the manufacturer extended the service warranty; however, the vehicle was ineligible due to the mileage. the manufacturer was made aware of the failure. the approximate failure mileage was 60,000. the vin was unavailable. rvk
11/02/200540000
 Beginning at about 40000 miles the vinyl cover of the dash-board began to develop fine cracks. these were pointed out to the dealer, but the warrenty had expired, so remedial action was not offered.. the cracks have now developed into a major deteriation of the entire dash board , especially the area over the passenger air-bag.it appears the problem is caused by the loss of platsicizer from the vinyl, resulting in a brittle cover. we are very concerned from a safety viewpoint, that if the airbag deploys, the fragments of brittle vinyl will preceed the the airbag, striking the right front passenger in the face. toyota company has refused to cosider my request for replacement. my case number with them is: 1109200414 we request your opinion on this matter.
10/16/2011144028
 Tl-the contact owns a 2004 toyota sienna. the contact stated the dash board has a crack from the driver side that extends to the passenger side. the contact did not take the vehicle to the dealer. the contact called the manufacturer and file a complaint. the manufacturer stated since the vehicle was out of warranty there was nothing they could do. the contact stated the cracks could cause damage to both the driver and passenger side air bags. the failure mileage was 144,028. jo
12/01/201052000
 My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. toyota knew of hundreds of such complaints, but did not do a recall. instead they allegedly extended the warranty to 50,000 miles. i never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. i did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking.
01/12/201160000
 Tl- the contact owns a 2004 toyota sienna. the contact stated whenever accessing the front drivers side door there was unusual noise and then the door would open abruptly or close with force. the vehicle was taken to an authorized dealer for diagnostic testing where the technician stated the check strap plate fractured which would require replacement of the door. the vehicle was not repaired. the manufacturer extended the service warranty; however, the vehicle was ineligible due to the mileage. the manufacturer was made aware of the failure. the approximate failure mileage was 60,000. the vin was unavailable. rvk
11/02/200540000
 Beginning at about 40000 miles the vinyl cover of the dash-board began to develop fine cracks. these were pointed out to the dealer, but the warrenty had expired, so remedial action was not offered.. the cracks have now developed into a major deteriation of the entire dash board , especially the area over the passenger air-bag.it appears the problem is caused by the loss of platsicizer from the vinyl, resulting in a brittle cover. we are very concerned from a safety viewpoint, that if the airbag deploys, the fragments of brittle vinyl will preceed the the airbag, striking the right front passenger in the face. toyota company has refused to cosider my request for replacement. my case number with them is: 1109200414 we request your opinion on this matter.
10/16/2011144028
 Tl-the contact owns a 2004 toyota sienna. the contact stated the dash board has a crack from the driver side that extends to the passenger side. the contact did not take the vehicle to the dealer. the contact called the manufacturer and file a complaint. the manufacturer stated since the vehicle was out of warranty there was nothing they could do. the contact stated the cracks could cause damage to both the driver and passenger side air bags. the failure mileage was 144,028. jo
12/01/201052000
 My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. toyota knew of hundreds of such complaints, but did not do a recall. instead they allegedly extended the warranty to 50,000 miles. i never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. i did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking.
01/12/201160000
 Tl-the contact owns a 2004 toyota sienna. the contact stated whenever accessing the front driver side door there was unusual noise and then the door would abruptly open or close with force unintendedly. the vehicle was taken to an authorized dealer for diagnosis where the technician informed the check strap plate fractured which would require replacement of the door. the vehicle had not been repaired. the manufacturer extended the service warranty; however the vehicle was ineligible due to the mileage. the manufacturer was made aware of the problem. the approximate failure mileage was 60,000. the vin was unavailable. js
11/02/200540000
 Beginning at about 40000 miles the vinyl cover of the dash-board began to develop fine cracks. these were pointed out to the dealer, but the warrenty had expired, so remedial action was not offered.. the cracks have now developed into a major deteriation of the entire dash board , especially the area over the passenger air-bag.it appears the problem is caused by the loss of platsicizer from the vinyl, resulting in a brittle cover. we are very concerned from a safety viewpoint, that if the airbag deploys, the fragments of brittle vinyl will preceed the the airbag, striking the right front passenger in the face. toyota company has refused to cosider my request for replacement. my case number with them is: 1109200414 we request your opinion on this matter.
12/01/201052000
 My 2004 toyota sienna has a defective driver's side door (the check strap inside the door broke off the wield); this causes the door to make loud popping and cracking noises when opened or shut, the door can freeze in certain positions and/or quickly open at end of sequence. toyota knew of hundreds of such complaints, but did not do a recall. instead they allegedly extended the warranty to 50,000 miles. i never received any information from toyota regarding the potential problem and it doesn't appear that toyota sent any owners such info. regardless, the problem didn't surface in my vehicle until about 55,000 miles and or after 5 years from purchase. toyota shops claim they have to replace the entire door at a cost of $2,500, and toyota will not cover the repair/replacement. given the countless complaints from toyota sienna owners regarding the exact same problem, it is clear that this is a manufacturer's defect. i did nothing that would have caused the damage to the wield, and there was nothing i could have or should have done to prevent the wield from breaking.
01/12/201160000
 Tl-the contact owns a 2004 toyota sienna. the contact stated whenever accessing the front driver side door there was unusual noise and then the door would abruptly open or close with force unintendedly. the vehicle was taken to an authorized dealer for diagnosis where the technician informed the check strap plate fractured which would require replacement of the door. the vehicle had not been repaired. the manufacturer extended the service warranty; however the vehicle was ineligible due to the mileage. the manufacturer was made aware of the problem. the approximate failure mileage was 60,000. the vin was unavailable. js
11/02/200540000
 Beginning at about 40000 miles the vinyl cover of the dash-board began to develop fine cracks. these were pointed out to the dealer, but the warrenty had expired, so remedial action was not offered.. the cracks have now developed into a major deteriation of the entire dash board , especially the area over the passenger air-bag.it appears the problem is caused by the loss of platsicizer from the vinyl, resulting in a brittle cover. we are very concerned from a safety viewpoint, that if the airbag deploys, the fragments of brittle vinyl will preceed the the airbag, striking the right front passenger in the face. toyota company has refused to cosider my request for replacement. my case number with them is: 1109200414 we request your opinion on this matter.
10/03/201179000
 Power sliding passenger door no longer operates with the keyfob remote, or the door switches. the door will open if the handles are used to disengage the door.
09/29/2011142000
 Electric sliding van door has failed on passenger side, will not open or close. manual sliding side door on driver side is very difficult to open and close. very dangerous in event of crash or fire. dealership estimates over $1000 to fix. there are over six hundred similar complaints at http://townhall-talk.edmunds.com/direct/view/.f0eb3fd/600 please help. thank you.
09/24/201178000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that the vehicle was parked when she opened the passenger side automatic sliding door but the door would not close. the contact examined the door and noticed that it was detached from its tracks. the vehicle was taken to an authorized dealer and was in the process of being repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 78,000.
09/24/201178000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle was parked when she opened the passenger side automatic sliding door but the door would not close. the contact examined the door and noticed that it was detached from its tracks. the vehicle was taken to an authorized dealer and was in the process of being repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 78,000. kmj
09/23/201170100
 Passenger side power sliding door is stuck open and will not close.
09/24/201178000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle was parked when she opened the passenger side automatic sliding door but the door would not close. the contact examined the door and noticed that it was detached from its tracks. the vehicle was taken to an authorized dealer and was in the process of being repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 78,000. kmj
09/24/201178000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the vehicle was parked when she opened the passenger side automatic sliding door, but the door would not close. the contact examined the door and noticed that it was detached from its tracks. the vehicle was taken to an authorized dealer and was in the process of being repaired. the manufacturer was made aware of the failure, but offered no assistance. the failure mileage was 78,000. sm.
09/23/201170100
 Passenger side power sliding door is stuck open and will not close.
07/04/201184555
 The front driver side door weld of door check mounting panel has failed. the door can swing open dangerously if not repaired.
09/23/201170100
 Passenger side power sliding door is stuck open and will not close.
07/04/201184555
 The front driver side door weld of door check mounting panel has failed. the door can swing open dangerously if not repaired.
09/08/2011109000
 Power slidding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safty issue toyota needs to address this issue if there was an accident the could be deadly for my family if they can't get out!!!!!!
09/23/201170100
 Passenger side power sliding door is stuck open and will not close.
07/04/201184555
 The front driver side door weld of door check mounting panel has failed. the door can swing open dangerously if not repaired.
09/08/2011109000
 Power slidding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safty issue toyota needs to address this issue if there was an accident the could be deadly for my family if they can't get out!!!!!!
07/04/201184555
 The front driver side door weld of door check mounting panel has failed. the door can swing open dangerously if not repaired.
09/08/2011109000
 Power slidding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safty issue toyota needs to address this issue if there was an accident the could be deadly for my family if they can't get out!!!!!!
07/04/201184555
 The front driver side door weld of door check mounting panel has failed. the door can swing open dangerously if not repaired.
09/08/2011109000
 Power slidding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safty issue toyota needs to address this issue if there was an accident the could be deadly for my family if they can't get out!!!!!!
09/13/201193000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the sliding door cable broke and as a result she was unable to close or open it automatically. an appointment was scheduled with the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 93,000. rvk
09/08/2011109000
 Power slidding door cable broke due to the fact it is exposed to the elements of the rain and snow and ice causing the cable to rust and break door will not open this is a safty issue toyota needs to address this issue if there was an accident the could be deadly for my family if they can't get out!!!!!!
09/13/201193000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the sliding door cable broke and as a result she was unable to close or open it automatically. an appointment was scheduled with the dealer. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 93,000. rvk
09/01/201190000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that the rear driver side sliding door separated from the hinge, causing the side glass to fall inside of the vehicle and onto a child. the manufacturer denied any assistance with repairs to the vehicle. the dealer was in the process of repairing the vehicle. the failure and current mileage was 90,000. the vin was not available.
09/13/201193000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the vehicle sliding door cable broke as a result she was unable to close or open it automatically. the dealer was contacted to schedule an appointment. the manufacturer was not made aware of the failure. the vehicle was not repaired. the failure and current mileage was 93,000. pm
09/01/201190000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that the rear driver side sliding door separated from the hinge, causing the side glass to fall inside of the vehicle and onto a child. the manufacturer denied any assistance with repairs to the vehicle. the dealer was in the process of repairing the vehicle. the failure and current mileage was 90,000. the vin was not available. kmj
05/01/2011
 The right side automatic door will not engage when button is pushed. it only engages when handled are used both inside and outside.
09/01/201190000
 Tl- the contact owns a 2004 toyota sienna. in the attempts to shut the drivers side rear sliding glass door, the contact stated that the door separated from its hinge, causing the side glass to fall inside of the vehicle onto a child. the manufacturer denied any assistance with repairs to the vehicle. the dealer was in the process of repairing the vehicle. the failure and current mileage was 90,000. nw
05/01/2011
 The right side automatic door will not engage when button is pushed. it only engages when handled are used both inside and outside.
06/01/2011130000
 The cable on the power sliding door snapped and the door is now completely inoperable. the door cannot be opened manually or electronically. this is a very serious malfunction as it could pose a threat to exit in an emergency. toyota wants $2,200 per door to fix this problem. quite clearly, this is a safety issue.
03/26/201190300
 The incident occurred while i was driving from ohio to florida, on spring break. i was the sole adult in the vehicle with my two daughters, who were riding in the middle seats. we had traveled all day and had stopped in lake city, fl to fill up with gas. when we got back on the highway (i-75), my daughter told me she was hot. it was just after 8 pm and the sun had set. not wanting to turn on the air conditioner, i told her i would open the rear vent windows to move air through the car. i pushed the button to open the rear vent windows, and the window on the passenger side flew off the van. i heard the noise, and my daughter yelled that the window was gone. i looked in my rear view mirror to see the window sailing through the air in the draft of the van. then it crashed and shattered all over the highway. we were very lucky that no one was traveling directly behind us. i slowed down and waited for any cars traveling behind me to pass and to see if anyone was going to pull over. no one stopped, and there was no reason for me to go back for the shattered window. i would like to note that i was not traveling at an excessive speed. thankfully my van was the only car involved and no one got hurt. one expectation that i have when i buy a car is that the windows won
07/06/201190000
 Tl- the contact owns a 2004 toyota sienna. the contact stated that while parked on an incline, the cable broke and the passenger side sliding door slammed shut. the dealer diagnosed that the motor and cable needed to be replaced. the manufacturer was notified, but denied assisting the contact with the failure. the failure was not repaired. the failure and current mileage was 90,000. nw
06/06/200469385
 Driver's side door makes a popping noise when opened & closed. dealer inspected it and indicated it was a driver strap weld that is bad. district service manager offered to cover 50% of repair which i refused as this is a common defect with siennas ('04 to '07). toyota previously issued a warranty enhancement for this defect but has not been accountable for their poor design and materials. a call to toyota consumer affairs was not successful in resolving the payment issue.
06/05/2011120000
 Tl*the contact owns a 2004 toyota sienna. the contact stated the passengers automatic sliding door required extensive force when it was opened manually. the vehicle was taken to an authorized dealer who stated the failure was related to the power sliding door motor. the service warranty expired and the vehicle was not repaired. the manufacturer was notified of the defect and were unable to provide further assistance. the failure mileage was 120,000.
06/05/2011120000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the passenger automatic sliding door failed to operate. the door required extensive force when opening manually. the vehicle was taken to an authorized dealer who stated the failure was related to the power sliding door motor. the service warranty expired and the vehicle was not repaired. the manufacturer was notified of the defect and they were unable to provide further assistance. the failure mileage was 120,000. js
06/01/201155000
 The drivers side passenger sliding door will not open. this is a non-automatic sliding door. there is no way to open the door from the inside or the outside. this has happened with our automatic door as well. we had to pay over 1800 to have that door fixed. this is a safety issue when the doors will not open! if there was to be an accident and the children could not get out of that door because there is a fault with the latches, that would be tragic. this is not the first time a complaint has been filed about the sliding doors in a toyota van.
06/05/2011120000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the passenger automatic sliding door failed to operate. the door required extensive force when opening manually. the vehicle was taken to an authorized dealer who stated the failure was related to the power sliding door motor. the service warranty expired and the vehicle was not repaired. the manufacturer was notified of the defect and they were unable to provide further assistance. the failure mileage was 120,000. js
06/01/201155000
 The drivers side passenger sliding door will not open. this is a non-automatic sliding door. there is no way to open the door from the inside or the outside. this has happened with our automatic door as well. we had to pay over 1800 to have that door fixed. this is a safety issue when the doors will not open! if there was to be an accident and the children could not get out of that door because there is a fault with the latches, that would be tragic. this is not the first time a complaint has been filed about the sliding doors in a toyota van.
06/05/2011120000
 Tl-the contact owns a 2004 toyota sienna. the contact stated the passenger automatic sliding door failed to operate. the door required extensive force when opening manually. the vehicle was taken to an authorized dealer who stated the failure was related to the power sliding door motor. the service warranty expired and the vehicle was not repaired. the manufacturer was notified of the defect and they were unable to provide further assistance. the failure mileage was 120,000. js
06/01/201155000
 The drivers side passenger sliding door will not open. this is a non-automatic sliding door. there is no way to open the door from the inside or the outside. this has happened with our automatic door as well. we had to pay over 1800 to have that door fixed. this is a safety issue when the doors will not open! if there was to be an accident and the children could not get out of that door because there is a fault with the latches, that would be tragic. this is not the first time a complaint has been filed about the sliding doors in a toyota van.
05/11/201170000
 My 2004 sienna toyota door fell right off of the car. first the power opening stopped working then some wire snapped and the door fell right off the car. this is usually a spot most people put their children. this is a door that teachers open to get my child out for school. if this happened moments before it would of fell on a teacher in front of the entire school and my child.
04/28/201173000
 Door check had been clicking - lubed it with lithium grease. then window wouldn't go all the way down. brought vehicle to dealer to be told the door check failed, bent the window track and needs to be repaired by re-welding another piece of metal to the door and door check to the tune of $500. when we inquired about the past safety issue of the door investigation and voluntary warranty extension of the door check, we were told the vehicle age and mileage passed the bulletin campaign that was in effect for 2004-2006 model years. i guess we were unaware that a safety issue such as sagging doors and doors falling off a vehicle would have limited time to fail. we have four children in the family friendly van on a regular basis. how long should one expect a door to provide safe containment of the occupants of a motor vehicle ?? laws protect us by having auto makers provide replacement parts for so many years after production ends, but we set up a solution for a proven safety problem with a limited responsibilty time frame. i hate to think how many drivers or occupants will die if their vehichle door falls off while they are driving. especially if they knew there had been a prior solution for those that had parts sooner rather than later.
03/26/201169000
 Loud noice when closing and opening driver side door
04/28/201173000
 Door check had been clicking - lubed it with lithium grease. then window wouldn't go all the way down. brought vehicle to dealer to be told the door check failed, bent the window track and needs to be repaired by re-welding another piece of metal to the door and door check to the tune of $500. when we inquired about the past safety issue of the door investigation and voluntary warranty extension of the door check, we were told the vehicle age and mileage passed the bulletin campaign that was in effect for 2004-2006 model years. i guess we were unaware that a safety issue such as sagging doors and doors falling off a vehicle would have limited time to fail. we have four children in the family friendly van on a regular basis. how long should one expect a door to provide safe containment of the occupants of a motor vehicle ?? laws protect us by having auto makers provide replacement parts for so many years after production ends, but we set up a solution for a proven safety problem with a limited responsibilty time frame. i hate to think how many drivers or occupants will die if their vehichle door falls off while they are driving. especially if they knew there had been a prior solution for those that had parts sooner rather than later.
03/26/201169000
 Loud noice when closing and opening driver side door
12/01/201075400
 Driver door developed the popping noise descibed in toyota's warranty enhancement in december, 2010 (also described in technical service bulletin nv003-07 revised). there are approx. 600,000 vehicles affected by this defect. i just paid $2,141.24 to my toyota dealer to get it repaired, since i couldn't sell the vehicle in an unrepaired state. we bought the vehicle early in 2004, and the extended warranty would have expired in 2009. 2004 owners just now experiencing the problem will have to pay for repairs for a problem that toyota has acknowledged.
05/10/201060000
 With only about 60k miles on my 2004 toyota sienna power door motor failed. i had to pay out of pocket about 1500.00 to fix it. 7 months later the part failed again, and thank goodness that part was under warranty. the second time the part failed it jammed up the door the cable snapped and my door fell off the track and scratched and dented my van. we demanded that toyota pay to fix our van. two times in one year that the same part failed. now it has been 9 months since the last time it was repaired and now it is making a popping sound. i fear that this part will fail again and i will have to pay out of pocket to fix it again. it is unsafe to go without fixing the part because the power doors are entirely too heavy for a child to open, yet the part is so outrageously expensive. toyota knows this is a problem yet instead of recalling the parts, they are profiting off of people like my family.
01/10/201169000
 My family owned a toyota sienna 2004. just lately, we notice that the cable snapped without any warning. this problem almost hit the fingers of my daughter when she tried to close, because it is so hard and was suddenly released to the other end. this problem is very common to this kind of van either old and new, especially in the freezing season. i filed this complaint because i believed that this problem is very detrimental to my 3 children, ages 3, 9 and 11 or other passenger. i hope this complain will taken cared of before it can do a physical harm to the public. thank you.
01/26/2011
 Toyota dealership told me (today) that my power sliding door motor needs replacing. i took my sienna 2004 xle limited van in for diagnosis because the passenger side slider door was operating slowly and it keeps getting worse and sometimes won't even close if i'm parked on an incline unless i give it a push. i had both doors sliding lock release motors replaced in 12/ 2008, 2 yrs. ago.
08/31/201064500
 Rear passenger side automatic door- the cable is frayed and doesn't open correctly. now my children have to use the driver side door to get into and out of this vehicle. this is a safety concern. also the rear doors easily freeze up in winter weather. this may caused the cable to fray before normal wear and tear. this is also a safety concern. trying to get toyota to cover the part on a $1600 repair.
12/06/2010185950
 Tl-the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door cable was rusted, causing the door to become inoperable. the dealer was notified who advised the contact that there were no recalls. the manufacture was informed and the contact was awaiting a response. the vehicle was not repaired. the current mileage was 186,000. the failure mileage was approximately 185,950. bw
08/31/201064500
 Rear passenger side automatic door- the cable is frayed and doesn't open correctly. now my children have to use the driver side door to get into and out of this vehicle. this is a safety concern. also the rear doors easily freeze up in winter weather. this may caused the cable to fray before normal wear and tear. this is also a safety concern. trying to get toyota to cover the part on a $1600 repair.
12/06/2010185950
 Tl-the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door cable was rusted, causing the door to become inoperable. the dealer was notified who advised the contact that there were no recalls. the manufacture was informed and the contact was awaiting a response. the vehicle was not repaired. the current mileage was 186,000. the failure mileage was approximately 185,950. bw
04/17/201095000
 Sliding door cable breaks disabling door from opening.
08/31/201064500
 Rear passenger side automatic door- the cable is frayed and doesn't open correctly. now my children have to use the driver side door to get into and out of this vehicle. this is a safety concern. also the rear doors easily freeze up in winter weather. this may caused the cable to fray before normal wear and tear. this is also a safety concern. trying to get toyota to cover the part on a $1600 repair.
12/06/2010185950
 Tl-the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door cable was rusted, causing the door to become inoperable. the dealer was notified who advised the contact that there were no recalls. the manufacture was informed and the contact was awaiting a response. the vehicle was not repaired. the current mileage was 186,000. the failure mileage was approximately 185,950. bw
04/17/201095000
 Sliding door cable breaks disabling door from opening.
08/31/201064500
 Rear passenger side automatic door- the cable is frayed and doesn't open correctly. now my children have to use the driver side door to get into and out of this vehicle. this is a safety concern. also the rear doors easily freeze up in winter weather. this may caused the cable to fray before normal wear and tear. this is also a safety concern. trying to get toyota to cover the part on a $1600 repair.
12/06/2010185950
 Tl-the contact owns a 2004 toyota sienna. the contact noticed that the passenger side sliding door cable was rusted, causing the door to become inoperable. the dealer was notified who advised the contact that there were no recalls. the manufacture was informed and the contact was awaiting a response. the vehicle was not repaired. the current mileage was 186,000. the failure mileage was approximately 185,950. bw
04/17/201095000
 Sliding door cable breaks disabling door from opening.
06/15/201087239
 Tl-the contact owns a 2004 toyota sienna. the vehicle was stationary when the contact observed that when accessing the opening and closure of the front driver side door a loud popping noise would occur. the vehicle was taken to the dealer where they informed that the door strap spot weld completely fractured and recommended the part be replaced. the vehicle was not repaired. the failure mileage was 87,239. the vin was unavailable. js
10/22/201084000
 The cable operating the automatic door on my 2004 toyota sienna frayed and jammed causing the door to freeze in an open position. the only way to correct the problem was to cut the cable and operate the door manually. this defect seems to be extremely poor quality.
06/07/200940000
 Tl-the contact owns a 2004 toyota sienna. the contact applied force to the the rear hatch door several times before the hatch door latch would properly close. the vehicle was taken to an authorized dealer three times with replacement of the rear hatch struts on separate occasions. in addition, the second row passenger automated door cable deteriorated. the vehicle was not repaired. the contact had concern with the safety of the door resulting to not completely opening or closing. the failure mileage was approximately 40,000. js
08/15/201083456
 Drivers side sliding door started to intermittently stop or reverse in mid cycle. finally stuck open while at local car wash. discovered that the cable coating had become brittle and apparent,y jammed the motor drive- finally causing the drive mechanism shattered. already aware of the problem and that toyota will not fix this so i did not take it to my dealer. instead i plan to buy my next mini van form someone else. no more toyota...
09/09/201080250
 2004 toyota sienna. power sliding door cable snaps. leaving door unable to open fully. toyota dealer says part is $1200 dollars and 4.3 hours labor to install. $1800 to fix.
08/26/201072000
 Driver side front door check mount is spot welded. spot weld has broken causing the door to freely swing posing a risk of injury to me, my wife and our two children. toyota has issued a tsb enhancing the warranty to 5 years or 100,000 miles to fix it free of charge. i bought the vehicle used and never heard of this tsb until the problem happened and my vehicle is now 6 years old.. local dealership denies the tsb exist even though i have a copy. at what point does someone step in and make toyota issue a recall due to the safety concerns when 592,100 vehicles are involved. here is a portion of an article about the problem from edmund's : by bob holland | october 26, 2007 yet still more bad news from the toyota camp: now we're learning that as many as 592,100 sienna minivans may have problems with their front doors. it affects 2005
08/01/201090000
 The driver's sode sliding door on my 2004 toyota sienna began to get stuck when in the automatic position over a two month period. then we had an incident where the door would not close. we have taken the minivan to a toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. i am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door.
07/20/201046000
 Tl-the contact owns a 2004 toyota sienna. while opening the vehicle door she heard a loud popping noise near the hinge of the door. she stated she only hears the noise when opening or closing the door. the vehicle was taken to an authorized dealer and they advised her that the door would need to be replaced to stopped the failure. the vehicle has not been repaired since the vehicle was no longer under warranty. the approximate failure mileage was 46,000 and the current mileage was 46,500. vwb
08/01/201090000
 The driver's sode sliding door on my 2004 toyota sienna began to get stuck when in the automatic position over a two month period. then we had an incident where the door would not close. we have taken the minivan to a toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. i am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door.
07/20/201046000
 Tl-the contact owns a 2004 toyota sienna. while opening the vehicle door she heard a loud popping noise near the hinge of the door. she stated she only hears the noise when opening or closing the door. the vehicle was taken to an authorized dealer and they advised her that the door would need to be replaced to stopped the failure. the vehicle has not been repaired since the vehicle was no longer under warranty. the approximate failure mileage was 46,000 and the current mileage was 46,500. vwb
08/01/201090000
 The driver's sode sliding door on my 2004 toyota sienna began to get stuck when in the automatic position over a two month period. then we had an incident where the door would not close. we have taken the minivan to a toyota dealer and they have said the whole motor has to be replaced, which is $1700 including labor. i am now aware that this is a common problem for that year's model, which would imply that it is not just normal wear and tear, but a defective part or a defective design. given the cost of the repair we have decided not to have the problem fixed, but will rather use the minivan with only one operational door.
07/20/201046000
 Tl-the contact owns a 2004 toyota sienna. while opening the vehicle door she heard a loud popping noise near the hinge of the door. she stated she only hears the noise when opening or closing the door. the vehicle was taken to an authorized dealer and they advised her that the door would need to be replaced to stopped the failure. the vehicle has not been repaired since the vehicle was no longer under warranty. the approximate failure mileage was 46,000 and the current mileage was 46,500. vwb
06/15/201050000
 My 2004 toyota sienna xle limited power sliding door cable snapped and door wouldn't close, this is a serious safety issue and toyota should take responsibility of fixing this on going issue with these sienna vans. there countless number of people have the same issue. deal cost to fix this is over $2000. this is totally unfair for consumers to pay such high cost repair for what toyota is responsible for in first place.
05/03/201058000
 I have a 2004 toyota sienna. i have slider doors that i have been operating manually for several months as they were broken and were too expensive to fix. i was closing the slider door today when it popped off its' track and smashed into the back window of the van spraying huge chunks of glass all over the back seat. the slider door was hanging off the van about a foot away from the van. there were three little girls in the van who were very scared but luckily they were not hurt. my daughter was headed to the back seat when i pulled the slider door closed and the incident occurred. if she had been seated in the back seat, she would have been injured badly by the broken glass. i had the car towed to toyota. the van door was hanging off the van in such a precarious position, the tow truck driver had me sign a damage waiver since he was hesitant to transport it.
04/30/2010120000
 I have been having problems with my 2004 toyota sienna's passenger sliding door since we bought it 2 years ago. i have taken it in to have the cable looked at, the interior lights clicking (apparent electrical issue with the cable) and the door. in the cold the door freezing shut so that my kids have to climb in through the front or back of the vehicle (like the dog). the door getting stuck, and not closing all the way, and having to switch it to manual mode to close it. the sensor on the door, not working, and almost squishing my child. this morning the door fell off the track and broke my back window. there were screws loose, that are suppose to hold the door to the roller. the rollers were out of the track, which is what broke the window i believe. i don't know what was holding the door on. i had to have it towed to the dealership as it was undriveable. the tow truck driver had to strap the sliding door to the rest of the van in order to tow it. i am shocked to find out that there are very many others with this same issue. the vehicle was non functioning because the door would not stay on! what will it take to fix this problem?
04/15/2007100000
 Driver side passenger door on a 2004 toyota sienna mini van will not close. normal use of the door. it is electronic opening and closing. however the door goes to shut and then continuously opens back up as if a sensor won't let it close. however when switching to manual, the door does not close either. nothing in the door runner would cause it not to close, cleaned out all door runways and openings. something with the door clasp not closing around the hatch of the door prevents the door from remaining closed. the safety issue is the door does on some occasions start opening while driving. toyota dealer says its our fault and that it would cost close to $2,000 dollars to fix. money is not the object here, it is a known issue with many sienna owners and this is just another example of their poor quality workmanship
04/20/20101270001
 I own a 2004 toyota sienna. both side door cables have snapped several months ago. i asked the dealer for an estimate to repair both door cables and they told me approx. $3200.00. i said no thank you! i have been using the doors manually since the cables snapped. no one at the dealer told me using the door manually would be a problem. today, i took a box out of the side door behind the drivers door. when i attempted to close the door manually, the sliding door came off the track, dropped down and scratched the side panel and blew out the side rear window. i have never heard of this happening. thank god no one was inside when the window blew in, there was glass everywhere. no one was hurt. i had the van towed to the dealer. i will find out the estimate to repair the problem tomorrow. i feel these cables should not have snapped in the first place. *tr
04/12/201080000
 Power sliding doors are actuated by cables. cable on door 1 snapped and was hanging from vehicle, posing a danger to pedestrians. after cable was cut with tools, door could be operated manually. cable on door 2 snapped and caught on bodywork. as motor strained to retrieve the cable, the cable sheared and snapped plastic fittings and metal latches. door is now completely stuck and is a danger to passengers and driver alike. door 2 cannot be used for ingress or egress.
04/03/201071000
 Tl*the contact owns a 2004 toyota sienna. when the vehicle was parked, the contact noticed that the passenger side sliding door would not close properly. the vehicle was taken to an independent mechanic who confirmed that the failure was related to the sliding door hinge. the vehicle was in the process of being repaired when the complaint was filed. the vin was not available. the failure and current mileages were 71,000.
03/30/2010111000
 The passenger side slider door has again failed on our 2004 sienna. after several problems with the door which were repaired under warranty, the door stopped working entirely about two years ago. we paid to have the door motor assembly replaced. now the door once again will not open at all, even manually.
03/10/200995000
 I have a 2004 toyota sienna, i am experiencing a known issue regarding my power sliding doors. they seem to power forward and back if i manually use the handles to open the doors, but if i use the auto-opening buttons from inside the van the doors try to open but they wont unlatch so that the doors will slide from open to close or close to open. this has been ongoing for 1 yr now. i took it to the dealer and they informed that it was a known issue that they don't support. they told me the cost was over $1k. i would like to know if there is anything more i am able to do. thanks for your time and attention.
03/07/20101080001
 Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. as a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. we had to cut the cable off to get the tangled cable free of the door so we could close it. it is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. we also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as i said the door was stuck half open/half closed. *tr
02/25/2010740001
 Toyota 2004 sienna - power sliding door failures. driver side sliding door failed to open as cable snapped. door was jammed shut so we took the car to the dealership and were told we would have to replace the whole motor unit at a cost of $1,700. service dept disconnected motor unit so that door would open and close (but with no power option). two days later the cable snapped on the passenger side sliding door with the door open. it would not close. returned to the dealership and same action was taken as driver side door. will now cost $3,400 to fix. with 3 children the safety aspect of a door cable snapping with either the door jammed open or closed is obviously a major concern. having researched this issue over the past few days i can see that many sienna owners have had the same problem. this is a major safety and cost issue that should be investigated. *tr
02/10/2010350001
 Power sliding door stuck partially open. several attempts to open or close it with the remote resulted in two cables snapping and the power door motor breaking into several pieces. when i removed the inside panel, several broken parts fell out. the dealer charges approximately $1800. *tr
09/15/20091303341
 Both passenger and driver 's side sliding doors cables have snapped and i can not open the passenger side door at all! the driver side door opens manually. *tr
12/20/2009660001
 Im writing about my safety concerns about the 2004 toyota sienna xle i recently purchased this summer. i live in a climate where it is below freezing four months out of the year. the have been several occasions since the temperature has drop where the sliding passenger doors have froze shut and i could not get them open. i have owned several different models of van and i have never had this issue. this is not just happening when there's freezing rain, its seems to be whenever there is any sort of moisture between the door and the weatherstriping. thank you *tr
09/15/2008750001
 Yet another of the hundreds of complaints regarding the passenger side automatic door on the 2004 sienna. ours got stuck about half way open. could open the rest of the way, but would not close. ended up costing $3000 to fix. *tr
01/01/2010600001
 I have a 2004 toyota sienna xle. the passenger right power slider door has stopped working abruptly on 1/1/2010 while driving. the daughter was sitting right next to the door. dealer quote is 1400 dollars to fix it. *tr
09/20/2009720001
 I have a 2004 toyota sienna van with the same problem many other sienna owners have, the passenger side rear sliding power door does not open, not by power or manually. this is an expensive repair as noted all over the internet and not considered a safety issue by toyota. having 2 young children riding in the back seat every day, i do consider this a safety issue, not only because of possible entrapment, but because they must now discharge on the traffic side of the vehicle, not the street side. additionally, this van has faulty welds in the driver side front door, another issue frequently documented online and for which there was a tsb. because my van is now out of warranty, the dealer will not cover this repair even though it was purchased after the tsb was issued for this defect. i think a door falling off the car is also a safety issue. please look into this matter further and have it corrected. thank you. *tw
12/31/20091065501
 Sliding side doors freeze shut and can not be opened when temperature drops below freezing. *tr
01/04/20101120001
 2004 sienna xle power sliding door fell off. the power sliding function has been a troublesome issue with this door for over 2 years but since it did not start to fail until just after the warranty period ended toyota insists that there is no issue for them to address. we having been using this door in manual opening mode with power assisted closing for 2 years. last week the cable became snagged in the mechanism but the door still worked in full manual mode. 3 days ago my wife placed our daughter in the vehicle and went to close the door. when the door was nearly closed the top and center rollers came out of their tracks and the door fell off the vehicle in her hand. the sharp bottom edge of the door nearly hit her toes and could easily have severed the end of her foot. the bottom hinge bracket is now bent and the back corner of the door is damaged from striking the ground. dealer quote for the repairs is over $4000. from reading various posts on the internet this would appear to be a common defect with this vehicle which i consider to be a serious safety issue. i count us fortunate that neither my wife nor my daughter were seriously injured by this occurrence. had she not caught the door before it struck the vehicle beside her or swung inwards toward my daughter who was sitting right beside it, the situation could have been much worse. *tr
01/01/201030001
 I have a 2004 toyota sienna minivan. every year when the temperature is below freezing and there is even slight precipitation, my sliding doors freeze so i am not able to open them at all or even close them completely. i have been to the dealer repeatedly. they have lubricated the seals but it has not solved the problem. the dealer acknowledges this is a design problem with this model and that toyota is aware but will do nothing about it. my daughter was recently injured getting into the rear door when she slipped. i live in fear there will be a car accident or emergency where my children will not be able to exit the van. please help me with this problem. *tr
07/16/2007700001
 Power sliding door on right side (driver side) of vehicle failed. cable broke and door would not close. attempted to manually close the door but cable had jammed the door in the open position. wife drove the car home this way. i cut the broken cable and removed the ends so door functions manually. $1200 dollars to repair door. i elected not to spend $1200 to repair a cable. cable is part of an assembly that includes the motor. i inspected the reason for the premature failure and determined the reason the cable broke was because of a door rear hinge failure. pin had worn out slightly causing the rear of the door to sag and therefore catching the cable and breaking it. i replaced the hinge myself costing $100 and the door functions manually. this car was maintained regularly by toyota and door hinges greased. a hinge should never have failed at 4 years of life. what kind of steel is toyota using? *tr
08/01/2009810001
 Power sliding door on 2004 toyota sienna xle awd fails to operate. the door is actuated by a cable and the cable has broken. the replacement is extraordinarily expensive at approx $1500 or more. as a result, the door must be opened or closed by hand, which is a difficult proposition, and if the vehicle is parked on an incline, nearly impossible. further, the door doesn't stay open when on an incline posing a danger to exiting passengers. *tr
03/09/2008440561
 Broken cable in side sliding doors (automatic). would not open manually. children stuck inside had to exit through front doors. manual override not functioning. dealer wants $2,000.00 per door to repair. van only 4 1/2 years old when cables broke. *tr
07/01/2009880001
 Auto sliding door cable rusted through and broke, leaving door inoperable. *tr
09/12/2009790001
 I own a 2004 toyota sienna (79k mileage) and the cable in my passenger side sliding door jammed, leaving the door open. i had to drive the van with the door open (kids in car seats, with rain falling) to a mechanic to help close it. now i notice how common this problem is for sienna owners. toyota will not fix the problem with replacing the entire engine for $1500+ labor. this widespread issue is a health and safety concern, as it would limit someone's ability to get out of the car in case of accident or emergency. very large problem that toyota is choosing to ignore. *tr
06/01/2009600001
 Power sliding door is inoperative, intermittently inoperative, does not close properly and returns to the open position while being closed using the power switch or remote control. *tr
08/09/2009721491
 My driver side sliding door is inoperable. the passenger side sliding door motor and cable failed a few years ago now the driver side cable broke. it happened has one of my children was opening the door from the inside and it only opened about a foot wide. now the door only opens about a foot and my 3 children have to get out of the passenger side. *tr
07/04/20091080001
 I am the 2nd owner of a 2004 toyota sienna. recently, the passenger side power sliding door would start to close before fully opening. then it quit opening at all. when manually opened, there is a cable that sticks out under the rear window. i took it to the local toyota dealer and they said it would be $1800 to repair! they said the part alone is over $1000 and the repair isn't covered under my extended warranty. after researching the problem on the internet, i decided to file a complaint as this seems to be a very prevalent problem that toyota would rather ignore. please help! *tr
07/26/2009700001
 Initial note: this is a dangerous defect. toyota should be ordered to recall this vehicle to fix this problem. we have a 2004 sienna le, with about 70,000 miles on it. a few weeks ago, we noticed some difficulty with the passenger side power door. the problems began with the door not opening when we used the remote control or the button in the front of the car. the door seemed to function normally when pulling the handle, so we thought the problem was limited to the remote controls. when we were away at a camping trip from july 24 - 26, i noticed the problem had started to affect the handle as well. the door would hesitate, but would open normally if i pulled it a second time. when we returned home, after my family exited the vehicle, i tried to open the door to unload the car. it did not open, so i pulled the handle a second time. the door began to open. i then heard a pop as the rear side window, next to the third row of seats, shattered. there was a plastic strip lying on the driveway along with shattered glass. shattered glass covered the interior as well. the door was hanging down slightly. the internal wheels for the door had come off their track; the internal cables were frayed. i could not close the door completely. we found numerous complaints about this door malfunctioning on 2004 siennas. we reported our problem to toyota, referring to the other complaints, but toyota has done nothing. we are thankful that our children were not in the car when this happened, as they could have been severely injured! we are also thankful that this did not happen while we were away on our camping trip, as we were at a remote location with no mechanics for many, many miles! *tr
07/15/20071
 *****2004 sienna power sliding door fell off********i purchased a 2004 toyota sienna minivan brand new in march 2003. i loved the van until the summer of 2007. we had the optional power rear passenger sliding door. at the beginning of summer, the power cable snapped so we changed the door setting to manual until we could have it repaired. this manual setting was working fine and we took a 2 hour road trip to attend a lacrosse tournament for our son about a week later.***** our daughter who was 4 at the time always sat in the passenger seat furthest to the back. after we arrived at the tournament, my husband went back to the van to retrieve a chair. he unlocked the van, opened the side, rear passenger door and the door went rolling down the track, disengaged, slid off the track, all the way back and smashed in the small rear side window next to where my daughter normally sat covering the entire back interior with glass.****** it took 90 minutes to get the door back onto the track and engaged so that we could drive home. i contacted toyota immediately the next day to find out what could be done to have the car fixed and was told that i needed to file a claim, which i did. after the claim was filed i was told that this was not a problem which had been reported and that there was no recall in effect, so toyota would not cover payment to repair the damage. they suggested i call the dealership where i had purchased the van to see if they were willing to help. i contacted my dealer?s service department and got the same response that nothing could be done except for us to pay out of pocket for the repair.********** since we cannot afford the extensive body/mechanical repairs, the door must stay closed now because if opened, it falls off. *tr
06/10/2009722841
 The power sliding driver-side door of our 2004 toyota sienna jammed open recently. turning it to manual mode, we were finally able to close the door. then it would only open about 10 inches wide with great force applied to it. there is no chance whatsoever my 10 year old daughter could open or close that door even in manual mode because she is simply not strong enough. in addition, the passenger-side power door would make a grinding noise as it would open and close. i took the van to the local toyota dealership who informed me it would be $1,700 to repair each door because it is out of warranty! ironically, i mentioned a popping noise whenever the driver's door is open or closed. turns out toyota has decided to fix that defect for free which is not nearly the safety issue of power sliding doors not functioning where small children need to open and close them. after browsing this issue on the web, it is clear toyota knows about this defect but has chosen to ignore it. i can only suspect because of the large amount of revenue their dealers obtain with each door repair. for safety reasons, i felt compelled to have both power sliding doors fixed. the dealer's final bill for this repair of both doors was $3,800 dollars... but they fixed the popping driver's door for free as part of some customer support program. there are hundreds of 2004 sienna sliding door complaints posted all over the web. so far, toyota has not taken any interest in or responsibility for this defect. this is my first toyota purchase ever and was based on supposed toyota quality. now i see that is a joke and this will be my last toyota. i've been told i should have bought a honda and now i see why. *tr
03/30/2009764271
 Noticed that the driver side sliding door was not seating properly. on investigation, discovered that the bolts holding the latch at the rear of the driver's side sliding door cut through the sheet metal of the door itself, causing the door to be unlatchable. *tr
05/25/2009720001
 2004 toyota sienna power sliding door does not work. scanned internet and found many people facing similar issue. this is so common a problem that toyota should fix this. *tr
10/01/20081100001
 On the automatic passenger side door, cable that opens and closes the door, rusted and snapped after the plastic coating wore and failed, had to remove cable so i can open it manually. the wear of the cable seems premature since the vehicle is only 4 years old. *tr
01/01/2009630001
 2004 toyota sienna xle -premature failure of driver side slider door - door diagnosed by dealer with faulty motor, cable assembly and hinge, this is a dangerous condition in that door may freeze in either full open or closed position and not be able to activate to open or close. tsb el004-00 addresses this issue, but toyota has not notified buyers of defect. only cover repairs within 36 month or 36,000 miles. many incidents reported on internet sites about this being a known defect and very high cost to repair (approx $1,700). request help to compel toyota to support a recall action on this problem. *tr
02/16/2006320001
 Driver's side door weld has failed. door make loud popping sound and has now affected window operation. *tr
11/15/2008920001
 Cable to operate automatic sliding door snapped. i've clipped the cables so it now operates as a manual door. *tr
09/15/2008550001
 Door welds on driver side and passenger side are damaged. never received information from toyota. brought into dealer in december. there is some sort of modest service program, but my car is too old, although under the mileage rules. currently i am waiting to hear from regional rep, with no reply from 1/14/09 call. ours was a very early purchase of the new model in its first year, so excluding a few early vehicles and covering the rest seems totally unfair. there ought to be a recall of all models to fix this obvious defect. *tr
10/08/2008540001
 I have a 2004 toyota sienna xle limited both the driver's side sliding door (january 2009) and the passenger's side sliding door (october 2008) have incurred problems with the cable and motor mechanism that led to both to need new motors and cables. this occurred within 3 months of each other !!! a hinge wears out in the door and it causes a wearing on the cable until the cable frays and breaks. this seems to be a widespread problem as indicated by numerous complaints by sienna owners.. it is definitely a manufacturer defect but toyota is not acknowledging it at this point. the repair at the toyota dealer is $1600 plus and is not covered due being out of warranty. the repair times 2 within three months is just ridiculous !!! and i hope that with enough complaints toyota might recognize their defect problem. *tr
10/30/2008899001
 Cable snapped on sliding door of 2004 sienna, causing door to remain open until i could forcibly close it. this was a potentially dangerous situation in that 1) cable snapping could have hurt someone, and more importantly 2) car had to be driven with door open until got home and could forcibly close it. toyota put out a tsb for this problem in april 2004 but only covered the problem for 3 yr/36k mile. additionally they implemented production line fixes to prevent this problem in the future. but those of us unfortunate enough to encounter problem after 36k miles have to pay $1800 parts and labor to fix just one door. i believe that this is a prevalent problem in the 2004 sienna and toyota should issue a recall for their customers due to the potential danger involved. *tr
12/02/20081160001
 Sliding door on our van would not close properly. took it to the dealership, they told us the door had to be fixed, and the metal and bolts were getting ready to come through the door parts. it is currently being fixed, but since the van is a 2004 toyota sienna, it is out of warranty, and we will have to pay the $ 1,800.00 repair bill. *tr
09/16/20081
 The driver's side rear power door cable snapped (rusted and frayed). this is clearly a potential safety issue, as i had to cut the cable with wire cutters in order to be able to close the door. i contacted both the dealer and toyota customer service, who say it is not covered under warranty, and will cost $2000 to fix. there have been many other reports of the same problem, and it seems this should be considered a recall issue. *tr
11/16/2008868241
 I owned a 2004 toyota sienna le with passenger side power sliding door. the cable of the door was snapped on 11/16/08 and hanged loose to the outside of the van. the door can neither be opened and closed at the time. i had to force closed the door so that the van could be on the road again. we have stopped using this door since the incident happened. in short, the door is inoperative. after called and filed a case with toyota customer assistance center, they claimed nothing they could help me in resolving the issue. *tr
11/14/2008400001
 The drivers side automatic sliding door of minivan is stuck open. while the door was opening i heard a strange crunching noise, when i pushed the automatic close button the door would not close. i disabled the power door and the door would not close manually. *tr
09/01/2008420001
 2004 toyota sienna xle awd van. power passenger slider will no lock in open position and will close on own as passengers are in door way, if parked on slope. *tr
11/05/2008689601
 1. no unusual events to vehicle. usual school drop off of passenger. powered sliding door was activated for opening on nov. 5th 2008. door is well lubricated and no other symptoms of failure were noticed before failure. 2. powered, rear, sliding, passenger side door (rh) will not open fully. door cannot be opened in manual over-ride. door only opens 4 inches, then jams. difficult to close after jam. 3. root cause of failure is shedding cable jacket jamming door center hinge pulleys. door will require a new motor, cable assembly, center bracket no 1, and center hinge. *tr
07/01/2007550001
 Have an 04 toyota sienna with power sliding doors. both sliding door cable snapped or jammed and stopped working. one cable was hanging on the outside. it was frayed and rusty. the door now is not functional by manual or electric. when i took the vehicle to the toyota dealership, i was told that the repair cost was $3,000.00 and that the motor, mounting brackets and other various parts would need to be replaced. i have a hard time swallowing the thought of this cost considering the cable is rusted and broke in half with no fault of my own. although i am out of warranty period, i would think this problem should be considered a defect and a recall issued because this is a very common complaint with sienna?s. neither the dealer nor toyota was accommodating, toyota never ever responded to my letter. i have owned toyotas for many years, so when i paid a premium price for my toyota sienna, i thought i was getting a quality mini van. i will never buy another toyota! this problem should be classified as a recall. *tr
04/30/2008720001
 No event or warning of pending failure. passenger side sliding power door. cable snapped. motor/cable assembly failure. estimate of $1800.00 to replace repair. *tr
10/18/2007850001
 Sliding side door cable snapped. i have had it in for repairs several times (the cable was replaced as well as many other parts costing $1,500). i am not at the point for the third time that the door will not open and toyota believes it is yet another part related to the door. *tr
10/17/20081040001
 The cable on the passenger side sliding rear door snapped, making it impossible to close the door. i had to drive my 5 year old home with the door stuck open, which is extremely unsafe, but there was no apparent alternative. after much wrestling with the door, we finally succeeded in getting it closed again, so at least we're now driving with it closed, but it's unusable even manually. did some research and found that a tsb (el004-04) was issued in april of 2004 and production fixes were made, but the drivers of vehicles manufactured prior to the production fixes weren't even notified, and the tsb authorized repairs only to vehicles showing problems prior to 3 years/36,000 miles, despite the known design problem. of course it's well out of warranty now and toyota customer service refuses to help in any way with a repair estimated around $2000. this is absurd for a known design problem that poses a substantial safety hazard. *tr
10/01/2008702001
 Power side door (passenger side) stuck in the open position. cable frayed and prevents door opening or closing. *tr
08/07/2008610001
 As i pulled up to the airport to take a flight, we noted that the right sliding door would not close. after much struggle and effort, we were able to close the door; however, the cable for the door was rusted and snapped. we are unable to use the door for fear that the door may fall off or cause body damage. when i did a search on this website, i noted many similar complaints filed for the same problem. as an attorney in the state of new york, i can only conclude there is a manufacturing design or defect in the sliding door and that the vehicle should be recalled. this is a dangerous defect that could have caused bodily injury. i respectfully request that this agency look deeply into all complaints regarding the sliding door and issue a recall. my vehicle has approximately 61,000 miles on it. in addition, the fact that many consumers are describing similar conditions, namely that the cable snapped and appeared to be rusted, is further indication that the vehicle was designed poorly. i appreciate the nhtsa's attention in this matter and i look forward to hearing from you. caterina ranieri grasso *tr
07/28/2007550001
 The fuel pipe from the tank to the engine on my 2004 toyota sienna le disconnected. i was driving with my kids and stopped at the light, our car being the first in the rightmost lane at a busy intersection. when the light turned green i pressed the accelerator but the car didn't move. i made several more attempts but it was in vain. the message on the screen panel appeared as a discharged battery, which at that moment puzzled me very much. i started looking around, making signs to the vehicles behind mine to try and get into the other lane as i can't start my car (there were few angry drivers). one stopped by me when the light turned red again and then said he smells gas. at the same time a woman and her older teenage daughter were running from across the street waiving and shouting 'get out of the car!'. she helped me and my kids get out and told us that while driving from the other side she saw when the gas gushed from under my car. well the rest is known - 911, police, fire truck and my family scared and blessed to have escaped a horror. the car was towed to the dealer who told me that the pipe disconnected, they put it back and that they've never encountered this problem. when i asked about a warranty on this or a future sign to look for, the answer was
07/08/2008690001
 The right power sliding door cable on the 2004 toyota sienna le broke. the car was 5.1 years old, bought new in 2003, and had 69,000 ml. on the day of problem. no indications on a sliding mechanism were prior to the incident. as always the door was activated by the remote control. it did not open on several attempts. when i approached it and tried to open by the handle i saw the cable being rusty and broken. the dealer worked with toyota on the issue and toyota offered to pay 50% of parts and labor, but my fee is still above $800. toyota refused to cover it entirely, although the problem is well known to them. http://toyota.justanswer.com/uploads/snd27613/2008-07-05_074916_sienna_sliding_door_inop.pdf . no extended warranty on this part was offered by toyota. i can not use this door in any way until is repaired, even if i set it to act manually, it won't open more than 1/2 ft. the only way my two children can get in/out the car is from the left side door. where one's car seat is installed. needless to say this is a serious safety issue as the left side is the one to the road and children jump out or run to the car in a blink of an eye. *tr
06/01/2007350001
 2004 sienna xle limited -- electric sliding/rear door on driver side closes by itself when parked facing down incline. dealer diagnosed faulty 'door check' but refused to repair under warranty. there is a tsb for front door 'door check' but not rear sliding door. this issue is a safety concern, as passengers could be pinned if door were to close unexpectedly. *tr
06/10/2008370561
 The right power sliding door on the 2004 toyota sienna le has jammed. the cable attached to the door is stuck in the door mechanism. the door was activated via the remote control on the day of the malfunction and it simply jammed open. the door wont close with this cable jammed into the gears. we had to drive home with the door in an open position. toyota's dealers say that this is a known defect. when i brought the toyota technical service bulletin - power sliding door inoperative ? el004-04 document to their attention, they still refused to repair the problem because my vehicle is over the 36,000 miles tsb warranty, but since when does a defective part on safety of a door become limited to a mileage issue? they insisted that i pay a $120 fee to 'diagnose' the problem, but then state that the costs for repairs are at least $1800, as they know exactly what the problem is. i have contacted national toyota at 800-331-4331 and they say that there's nothing they can do to assist me. i have switched off the electronic controls of this door, but it still wont close all the way. it is a total safety hazard. *tr
04/27/2008560001
 I own a 2004 toyota sienna xle 7 passenger limited van. my rear liftgate will not stay open it will raise to fully open and immediately begin rapidly closing. i barely got out of the opening before it closed. no sensors reacted to stop the automatic powered door from closing. this occurs either from using the remote button on the keyholder or from the button inside the van near the sun roof switch. this defect can and will hurt, injure or could kill a child or adult using this vehicle. *tr
STRUCTURE - BODY - DOOR
09/01/20091
 2004 toyota sienna. consumer writes in regards to vehicle sliding door malfunction. *smd the consumer stated the left sliding door came off track, after the cable system malfunctioned. when the door fell down to the side step, it shattered the left rear window.
01/30/20131303001
 Went to open the drivers side automatic sliding door on my 2004 sienna xle, the door opened about 6 inches and stopped. i got out to open it manually and it would not open. i was able to close it and that is when i saw a cable hanging down the side of the van, that's when i figured out the cable that opens the door had broke. i am now unable to use the door as it will only open about six inches. it will now cost me $1200 to get it fixed as it is about six months past the 9 yr. 120000 mile extended warranty toyota had put on this part. i am obviously not the only one that has had this problem and am hoping the passenger side door does not go through the same issue costing me another $1200. *tr
01/01/20131
 2004 toyota sienna le minivan. consumer writes in regards to defective rear electrical sliding door. *smd
11/08/2011960001
 I have 2004 toyota sienna minivan le model. 2 years ago trying to get out of drivers seat, as i tried to open the door i heard a motorized clicking sound and the door wouldn't open from inside. i took to a mechanic and he found that the metal wire that connects to the latch had broken. i called toyota and they said it will cost $250 for the assembly that controls the latch to open the door. last year my power sliding door (passenger side) started acting up. sometimes the door would open and sometimes it won't when i press the power door button located on the ceiling close to driver's side. then it would only open from outside if i pull the latch from outside. then one day when i pulled the door latch from outside to open it, i heard a loud noise and the metal cable that the door slides on snapped! i received anenhancement recall letter from toyota just after the warranty expired. i searched the web and saw complaints that toyota does this on purpose last minute expecting that customers won't see it in time. i called the scion dealership in palatine, il and they said that it will cost me $120 to inspect what's wrong with the power door and there are 4 to 5 parts where 1 or more could have gone bad. some parts are covered and others are not covered by the warran ty. this should be safety recall and could kill a small kid. a class action suit must be filed against toyota for ripping off customers. they should be fixing it for free since its a design flaw. i would expect an engine to fail at 96000 miles but not the 2 doors (front manual door and power sliding door). big companies like toyota needs to cut off bonus form ceo and board of director's paycheck and use the money to correct their design flaws. i paid $32,000 and expect toyota to return the cost of repair which is $1800+tax or fix it for free and thank me that i did not file a suit against them. *tr
09/11/2012880001
 Our 2004 sienna's driver-side manual-slider door does not latch properly. 2 of the 3 bolts have become detached. toyota states that this is not covered under the rear sliding door latch assembly warranty enhancement notice, although detached bolts and failure of the rear sliding door to properly latch is clearly a latch assembly issue. this is also a significant safety concern as my son rides in that side of the car and if the door would become unlatched while driving he could be injured not to mention causing an accident as i (the driver) attempt to control/assess the problem and protect my son in a moving vehicle. my door open dash lights are constantly on and this is a distraction while driving not to mention when i ignore the lights because of this persistent problem, i may be missing other door-open issues. there are online posts of other sienna owners who have experienced the same problem. is it possible to urge toyota to make this obvious latching defect covered under the warranty enhancement program or to recall affected vehicles? *tr
09/30/2010820001
 Rear passenger side power sliding door stops working once in a while. it won't open or close when the power door button is pressed. *tr
09/05/20101050001
 Side door stop functioning. *tr
09/03/2012971241
 I am having trouble with the side power sliding door. *tr
09/03/20121200001
 The electric sliding door cable is fraying and the door does not open or close properly. *tr
08/23/20121500001
 The automatic sliding passenger doors on both sides of my toyota sienna xle have stopped working. i first reported a problem to toyota in 2011 when the sliding door behind the driver seat stopped working. toyota refused to cover the repair (my van had 129,000 miles on it). due to the $1,500 cost to replace the whole motor assembly, i had the cable cut by a repair specialist so the door could be operated manually. last week, the other passenger door stopped working and will not open at all. toyota informed me today that, although they recently extended the warranty to 120,000 / 9 years; my vehicle was outside that warranty as well. the fact that the doors become inoperable (once the cable stops working one cannot open or close the door without great effort - and even then it may not work) is an unacceptable defect and a safety hazard. the one door that is now on manual mode (since the cable was disconnected) is still cumbersome to open and close. if my children were younger, it would definitely be a safety hazard because they would not be able to do it independently (too heavy). toyota needs to acknowledge and recall the vehicles with this safety hazard. based on the reported number of complaints, it appears the issue is caused or exacerbated by poor design of the mechanism. *tr
08/16/20121500001
 Driver's side door with loud popping noise with every opening and closing and jar of the door with these noises. *tr
06/25/2012629601
 The problem is with our front drivers door. it started out closing on my leg and squeaking. since my driveway is on a slight hill, i attributed it to this. i never received the warranty enhancement? regarding this or i would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. since then, the door started to make a very loud clicking and squeaking noise. toyota
06/05/2012629601
 Our 2004 sienna van was at the dealership for a repair under warranty enhancement. in the past, the door had closed on my child numerous times due to a defect. after that the door did not close at all unless we went out of our van and pushed up on it as it was closing. a mechanic at toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. when our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224.05. we were told the hinge needed to be replaced or we would continue to have the door go out on us.!this is the cause of the problem according to several toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. in addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. when asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! we questioned both toyota walnut creek and toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
06/25/2012629601
 The problem is with our front drivers door. it started out closing on my leg and squeaking. since my driveway is on a slight hill, i attributed it to this. i never received the warranty enhancement? regarding this or i would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. since then, the door started to make a very loud clicking and squeaking noise. toyota
06/05/2012629601
 Our 2004 sienna van was at the dealership for a repair under warranty enhancement. in the past, the door had closed on my child numerous times due to a defect. after that the door did not close at all unless we went out of our van and pushed up on it as it was closing. a mechanic at toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. when our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224.05. we were told the hinge needed to be replaced or we would continue to have the door go out on us.!this is the cause of the problem according to several toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. in addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. when asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! we questioned both toyota walnut creek and toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
06/25/2012629601
 The problem is with our front drivers door. it started out closing on my leg and squeaking. since my driveway is on a slight hill, i attributed it to this. i never received the warranty enhancement? regarding this or i would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. since then, the door started to make a very loud clicking and squeaking noise. toyota
06/05/2012629601
 Our 2004 sienna van was at the dealership for a repair under warranty enhancement. in the past, the door had closed on my child numerous times due to a defect. after that the door did not close at all unless we went out of our van and pushed up on it as it was closing. a mechanic at toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. when our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224.05. we were told the hinge needed to be replaced or we would continue to have the door go out on us.!this is the cause of the problem according to several toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. in addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. when asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! we questioned both toyota walnut creek and toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
06/25/2012629601
 The problem is with our front drivers door. it started out closing on my leg and squeaking. since my driveway is on a slight hill, i attributed it to this. i never received the warranty enhancement? regarding this or i would have known these were due to a defect with the car door hinge welding and we would have brought it in for repairs. since then, the door started to make a very loud clicking and squeaking noise. toyota
06/05/2012629601
 Our 2004 sienna van was at the dealership for a repair under warranty enhancement. in the past, the door had closed on my child numerous times due to a defect. after that the door did not close at all unless we went out of our van and pushed up on it as it was closing. a mechanic at toyota pointed out to me chipped paint above the door which we were told indicated that the door was sagging due to the hinge not being strong enough to hold the door properly & that the hinge needed to be replaced. when our van was in for the recent enhanced warranty repair, we were told that all of the repair was covered except the hinge, which costs us $224.05. we were told the hinge needed to be replaced or we would continue to have the door go out on us.!this is the cause of the problem according to several toyota maintenance techs, but they are charging customers to pay for something that should be part of the warranty. in addition, on our invoice it stated that our passenger sliding door the cables are also fraid and the hinge has play. when asking why they did not do the warranty enhancement on this door, we were told that because the door is not totally non-functioning, they will not repair it even thought they stated the parts are bad! we questioned both toyota walnut creek and toyota corporate (case # [xxx] and several other case #'s) several times each and got no help from either! information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
02/16/20101050001
 The van's passenger rear door cable frayed causing the door to be inoperable and unable to open. this is a definite safety hazard since my 4 year child rides in the back of the vehicle. evidently there was an extended warranty issued just last month but conveniently enough my van falls within the year range but just outside of the mileage threshold for coverage. *tr
10/01/20101
 In fall 2010 the passenger side rear sliding door in my 2004 toyota sienna, which is automatic, began not opening and not closing when the automatic button was pushed or when the handle was pulled which automatically triggers the motor to start. i figured it was the motor going bad so i turned it off and began using it manually. i took it into a toyota dealership in january 2011. i was told it would cost $80 for a diagnostic test which i couldn't afford at the time. he said depending on what they found a new motor and cable could run anywhere between $500 and $1800. he then told me that sometimes dirt gets built up in the track of the door which can make it hard for the motor to open/close and he showed me how to wash it out. i did but it didn't help. i continued to use it manually. in the spring of 2011 the door got jammed part way open. i could not get it to open or close. after looking at the door myself i noticed a bolt on the back of the door where the cable runs looked loose and when i finally got the door to shut, i watched the cable and saw that it was not working as it should. i took it to a mechanic who replaced the bolt, this mechanic said that the motor was working fine. it was a cable issue. i decided to stop using the door completely because i was worried the cable would break or it would ruin the motor. on march 13, 2012 while we were in another city a friend unknowingly opened the door and it got stuck open again. it was stuck open about 6 inches. we were stuck in another city with no way to get home. i have since found countless reports online about this issue in 2004-2007 toyota siennas. why isn't there a recall? clearly this is a safety issue. what if there was a car accident/fire and we could not escape because that door would not open -- i have 3 kids in carseats still. or a child accidentally opens the door while its moving and it gets stuck. *tr
06/15/2012990001
 Passenger door makes noise (hinges) and toyota don't cover it. i did received a notice from toyota that they cover 120k mileage / 9 years for sliding door problem not for driver door. the dealer is asking me about $2,500 to change the door. it's not fair. toyota need to fix their problem!!! *tr
07/02/2012291681
 Driver side door started making load popping and creaking noises when opening and closing. brought the van to the dealer for service and was told that the welds inside the door were broken. service manager informed me that it was a manufacturing defect and recommended i call toyota customer service. toyota admitted it was due to a defect but since i was out of warranty they would do nothing to fix it. doors should last for the lifetime of a car and don't break from normal wear and tear. toyota had extended the warranty for the doors but my car is still past that period. by extending the warranty toyota has already admitted that the doors are defective. just because it took mine 8 years to break, they are telling me that i need to spend over $2000 to replace the door. toyota should be forced to repair these doors. no reasonable consumer would buy a vehicle with the knowledge that a basic, yet hugely expensive part, such as a door could likely break irreparably in the normal lifetime of a car. this is not one of the expensive automatic sliding doors (although those also seem to break). this is the basic driver side door like the ones that have been put in cars for the last hundred years. toyota needs to address this problem for their customers. *tr
07/05/20121250001
 Toyota sienna automatic sliding door failed. the door is unable to be opened even in manual mode. used the key fob and the cable just snapped. this is a design flaw and a serious safety issue as my children need to climb over seats to exit through the only door that works as my babies car seat was in that spot. in an emergency this is a serious hazard and is just waiting for disaster to happen. *tr
07/02/20121300001
 The cable on my passenger side sliding door broke, rendering my door inoperable. it will open 8 inches at most, which prevented me access to my child's car seat. i inquired with toyota after learning online that there has been a warranty extension for this problem, since it seems that it has been a pervasive issue with the siennas. the dealership informed me that the limit for the warranty extension is 9 years or 120,000 miles. since my car has 130,000 miles (i bought it used in 2011 with 123,000 miles), i do not qualify for the warranty extension. the estimate provided to me was $1500 to repair it. if the other door's cable snaps, which seems likely given the plethora of personal accounts of this problem you'll find with a google search, it will cost another $1500. i cannot afford $1500 to fix one door, much less a double when the other door cable goes. this is a safety issue. although it will not open, my door closed just fine. i understand there are many others who are not as lucky and get stuck away from home with a sliding door that will not close. toyota has acknowledged that there is a big problem with these vans, as evidenced by the warranty extension for this issue. why are they being allowed to limit the fixing of this safety issue to only vehicles under a certain mileage? *js
09/01/2011106/01/2004
 2004 toyota sienna. consumer states problem with failure of door check mounting panel resulting in broken door welds *tgw the consumer stated the driver's door began making a popping noise when it was opened. three out of six door welds had broken and the only effective repair, was to have the door replaced at a cost of $2206.23. the consumer learned the problem was a result of an engineering flaw, and toyota had recognized the problem and responded with a warranty enhancement for the issue. however, with the warranty extension, the door did not begin to show signs of a problem until outside of the extended warranty period. toyota was willing to pay 25% toward the cost of the repair; however, the consumer believed that was unsatisfactory and believed toyota should cover the entire cost. *jb
02/16/20101
 Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) my manual sliding door won't latch either, but it is a welding issue. on the back of the door the latch that is supposed to keep the door closed came loose from the door & is just floating inside the door. has anyone else had this problem? it seems to be in conjunction with the other welding issue toyota had with the front doors. this problem occurred about 4 months ago, & now my front door has had the welding come loose, which was a recall. please let me know if you've heard of anyone else having this problem. thank you. [xxx] *tr
04/17/201074000
 Tl* the contact owns a 2004 toyota sienna. while the vehicle was parked with the passengers side sliding door open, the contact was unable to close the door. she attempted to utilize the keyless remote but to no avail. she then attempted to close the door manually but when doing so, broke a cable. the door was no longer being utilized due to the malfunction. the vehicle was not repaired. the failure mileage was 74,000 and the current mileage was 74,412.
04/11/200860000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that when the vehicle was parked on an incline, the rear sliding door would not hold in place. the cable for the door was also frayed. also in freezing cold weather, the door on the passenger side would not open. the vehicle was taken to the dealership four times in regards to the failure, but the contact was not sure if the vehicle was ever repaired at the dealership. when the dealer opened the door, he noticed that it would not shut. the contact was informed that she would have to replace the door motor and cable at her expense. the failure mileage was approximately 60,000. the current mileage was approximately 103,000.
11/25/200410000
 Tl*the contact owns a 2004 toyota sienna. the contact was driving approximately 40 mph, the automatic sliding door failed to operate in an open or close position during activation. the vehicle was taken to an authorized dealer on several separate occasions. the replacement of the sliding door service cost was $2,500. in addition, the sliding door handles required replacement. the failure mileage was 10,000. the current mileage was 129,000. the vin was unavailable.
11/12/2009130000
 Tl* the contact owns a 2004 toyota sienna. the contact stated that the sliding door on the vehicle does not work properly. the door gets jammed and will not close. the dealer stated that the contact would have to get a new motor for the door. the dealer stated the problem is with the cable but the contact would have to get a new motor in order to replace the cable. the failure mileage was 130000 and the current mileage is 160000.
03/12/2004800001
 2004 toyota sienna sliding door cable snapped. the cable on our sliding door snapped and left the door unable to be opened or closed. *tr
03/31/2007350001
 Early 2007 (this date/mileage etc... are approximate since we didn't know this was going to be an ongoing problem) our passenger automatic sliding door malfunctioned. there was a cord with a plastic piece that snapped off the door frame and the door was not able to open using the button feature and it took 2 people to close it manually. luckily, no one was hit by the cord or the plastic piece and of note this cord is held extremely taut in order to pull the door via a motor. this was covered under warranty and repaired. september 2009 the same thing happened again. this time toyota said it was because of damage from an accident where we were hit on the passenger side. the insurance company paid for toyota to repair it. feb 21, 2010 the door malfunctioned by not opening or closing fully, retracting partially and getting stuck and repeatedly cycling. again i was concerned about the kids getting stuck in the door and we turned off the automatic feature. in manual mode it was difficult to open or close. we brought it in to toyota who said it was working fine. it seems changing turning it to manual reset it, but it was still not as smooth opening/closing as the original door. then march 1st it happened again. i pushed the button to change it to manual, then back to automatic, and it seemed to reset it but it is still very rough/grinding sounding with the automatic door use. we are going to video-tape it next time this happens as toyota doesn't seem to want to take responsibility with this defect. *tr
09/27/2009740001
 We purchased the new 2004 toyota sienna on or about august of 2004. in about late september of 2009 i noticed a popping sound coming from the driver's door when opening and closing it. it became progressively worse in the following weeks. i checked on-line and discovered it to be a common problem with other 2004, 05, 06, 07 and 08 siennas. i had a 5 year extended warranty and called the toyota customer service here in hawaii and was told that the warranty had expired so they were not going to do anything. i asked if toyota factory welds were only good for the life of the warranty and was not given an answer. i later discovered that a technical service bulletin tsbnv003-07 was issued by toyota but not a recall. they claim that a notice about the problem was mailed to the owners but we have never received it and have been living at the same address for 18 years. the broken part is an engineering flaw with the design of the plate welded to the door that causes the door strap welds to break loose if the broken part is not replaced or repaired the door will swing freely open to it's extreme and close suddenly without restriction when opening or closing the door. repairs typically cost around $2,000.00 outside of warranty with the replacement of the drivers side door. re-welding the failure points is not recommended as they are prone to fail again sooner than replacing the door. this failure also occurs on the passenger door. due to the cost of the repair i have made my own modifications by installing 3 nuts and bolts through the door into the broken part, but have noticed that the part has about a one inch cracked due to the original popping of the welds. i have yet to have the crack welded, if possible. also see the following site for a better description and understanding of this and other similar problems: http://sites.google.com/site/toyotasiennadefects/. *tr
03/05/2010876521
 Automatic sliding passenger door cable snapped and it doesn't work even manually. *tr
02/28/2010836501
 I have a 2004 toyota sienna and the rear passenger sliding door is motorized. a few days ago, something within the motor that opens the door broke. if it had been a case of the motor wearing out, i would have been fine with it, but when it broke, it prevented the door from opening more than 3 inches, which i believe to be a safety hazard. the interesting thing about this is that the part to replace it cost roughly $1100 from toyota, and when the mechanic called for the part, he said that toyota had 5 of them in stock. his comment was that no one keeps five of a $1100 part in stock unless they know they are going to need it. when i searched the internet, i found a lot of postings from other people experiencing similar issues. seemed like there might be more of these cases out there, and since the safety of passengers in the rear seemed like they could have been compromised with the door unable to be opened. *tr
03/12/2009880001
 My automatic sliding door fell off my 2004 toyota sienna. this occurred while driving out my driveway. although the door completely fell to the ground and my two children, ages 5 and 6 were present, nobody was hurt in the incident. i am thankful it happened while the vehicle was moving slowly. oddly, darcars toyota of silver spring, maryland charged me over $1000.00 to fix the problem. *tr
11/20/20091112241
 I have a 2004 toyota sienna le. i am unable to open my right rear power sliding door with the key fob, button on the b-pillar, or button on the driver overhead console. this problem occurs at all temperatures. for now, i can open the door manually. i have no confidence the problem will not get worse. the dealer diagnosis is a deforming rear roller door hinge. a door hinge bending during under normal use should not lead to a failure at any time. after some research on the internet, i have discovered many people are having the same problem and other problems. i am fortunate my sliding door power cable has not broken and i have a garage so my doors do not freeze shut in cold weather (have experienced on ski trips). these are separate problems but indicative of quality problems at toyota on the sienna doors. in the event of a crash, i have no confidence i will be able to open the door and get the children out. the sliding doors in the 2004 toyota sienna appear to be poorly designed and the hinge deforming under normal use. the vehicle should be recalled to fix these issues. *tr
04/14/2007400001
 Rear passenger sliding door will not open. *tr
02/11/2010806001
 2004 toyota sienna within one year, both automatic sliding doors have become inoperable first (passenger side) locking sensor failed, resulting in inability to use automatic (motorized) closing system second (driver's side) failed on 2/11/10. door cable got jammed in center hinge, resulting in inability to close door. had to drive to dealership with door fully open. both cases were estimated to cost almost $4000 total. first issue was resolved by just using door manually. second issue was resolved by cutting cable and using door manually. can not afford to fix both issues at $4000. many web searches have found same/similar issues on this van. *tr
12/20/20091110001
 The weld that secures the door check mounting panel to the driver door is failing on my 2004 sienna le. i get the dreaded popping noises when the door is opened and closed. the door check is the device that holds the door open halfway or fully open. this device provides resistance so the door does not swing freely. toyota is aware of the issue (toyota service bulletin nv003-07) and extended the regular warranty to 5 years and 1000,000 miles for this situation (toyota motor sales usa letter to me in ~ 2008). stevinson toyota (lakewood co) told me the repair would be at my expense. my car is only 6 years old and has 111,000 miles. if toyota was concerned enough to extend the warranty and cover the repair, why not issue a recall for all vehicles that experience the problem? just because my car is 6 years old doesn't mean the safety issue due to a failed door check went away. when the retaining mechanism weld fails completely, the door will swing freely and could close suddenly without any resistance. any person in the way could be hit and any limbs/fingers could be trapped between the door and frame. this vehicle provides the family transportation so there are kids involved here. *tr
02/12/2010785001
 Multiple problems with minivan doors since purchase in 2004. sliding doors freeze shut every winter, only opening after car warms up for 20-30 minutes. driver side door weld broke after 3 years and needed repair. front passenger door latch broke requiring use of bungee cords to keep door closed until repair part could be obtained. power sliding door and manual sliding door also do not stay open at times creating dangerous situation for people entering and exiting the vehicle. now, warning light comes on showing door open, driver side manual sliding door does not seem to close completely. while driving, door open light and interior lights are constantly activated. i have turned off interior lights to prevent battery drain from door staying slightly open when parked. dealership will perform diagnostic and repair work but advised since there is no recall issued that cost will be mine. the sheer number of reports of sliding door issues should be enough to warrant a response from toyota. *tr
02/16/20101
 Sliding doors freeze periodically - they won't open or close. people inside can't get out without climbing over front or back seats. when this happens the car senses that doors are open and loud beep sounds and interior lights go on and off. there seems to be no way to resolve this at the time. this has happened approximately 3 - 4 times per season. *tr
02/17/20101
 Toyota sienna 2004 power sliding door cable snapped. *tr
01/25/2010122001
 The drivers side sliding door on my 2004 sienna xle would not operate.the opening cable had frayed. the toyota dealer wanted $1,700. to repair this which is way too much for a problem i didn't cause. the dealer cut the cable and it now works manually but i can't open the door from the inside. this is a serious defect . i can't use the door in an accident. toyota should fix this. *tr
02/12/2010750001
 Passenger side power sliding door is jammed shut. toyota is offering to fix with a new redesigned motor for $3,000. if toyota redesigned the motor they knew there was an issue and this should be a recall. toyota new about this issue as they issued a tsb on this exact problem which only covered vehicles within 3 years or 36,000 miles. the toyota tsb number is el004-04. i'm adding my vin here since i'm unable to enter it later on. *tr
02/03/2010448141
 Passenger side, automatic door stopped working. can not close the door completely causing a safety hazard. went to dealer ... dealer mentioned there is a known issue but they will fix it only if the vehicle has less than 36k miles ... problem was caused due to the sliding door motor, cable assembly and hitch which holds the door. dealer's estimate to fix the problem $2000. *tr
08/08/2009630001
 2004 toyota sienna le driver side door got cracked with out any physical accident to the door or vehicle. i think toyota knows about this defect and that's why they have offered extended warranty the called enhancement warranty up to 5yr/100k miles instead of 3/36k which they are suppose to notify all owners of 2004 to 2007 sienna. but somehow i could not find any complain on nhtsa web site about this defect. also i would like to notify nhtsa that toyota did not notify all owners about this defect or the enhancement warranty i'm one of the person who was not notify and when i called toyota they said they've send out the letters to all affected owners and since i did not receive any letter in this matter what so ever so i've asked them if their is any way they can trace that they have send me the notification but they said they have no way of telling that they have sent me the letter but they want me to believe that they sent me. so i called couple of my friend has affected year sienna about any notification from toyota about extended warranty both of them said they have never received any notification from toyota. so basically the point i'm trying to make is toyota mislead people about sending out letters to owners and at the same time i'm raising a question what is this warranty enhancement ? if this is the defect that they already know happen to van this should be a recall how good is this warranty when doors are good for first 5 years and it falls apart after ward. this another way to fool people. i'm sure their are lot of sienna owner who had to pay out of pocket for this cracked door where they know it's a defect to begin with. i hope some thing gets done about this and this should be a recall. *tr
02/01/20101190001
 The passenger side automatic sliding door has been touchy with its ability to open and close and to indicate to the car whether it is opened or closed. yesterday, the door ceased to operate. upon further investigation, it appears that a cable has snapped in the door and will need to be replaced. i feel that this is ridiculous for a 5 year old car. it is also very expensive, from $700 to $1800, with toyota dealers being the most expensive. *tr
10/22/2008700001
 Passenger side rear seat door cable snapped rendering door inoperable and a safety pinch point. door will only open to about 3 feet and then will automatically close. *cn
01/25/2010920001
 The passenger power sliding door on my 2004 toyota sienna xle has failed resulting in the door being inoperable. no extraordinary events lead up to the failure, just normal use. the failure, in this case the motor failed, renders the door completely inoperable, meaning it cannot be opened or closed. in order to operate it manually, the cable connected to the motor must be cut, and in order to operate the door automatically, the motor must be replaced at a cost of $2,019 for parts and labor. additionally, the vehicle was taken to the local toyota dealer who also checked the driver side sliding door and noted this door, in addition to the passenger door, was getting ready to fail too. i found online a toyota technical service bulletin el004-04, not a recall, but clearly states the failure problem and the ensuing production design change. *tr
04/01/2009750001
 The power sliding doors on the 2004 sienna fail early, causing safety and usability issues. the power door cable wears out early due to faulty coating on he cable, faulty hinges and door freezing. once the cable snaps, the door can slide open upon acceleration. disabling the power feature allows the door to be used, but falsely causes the vehicle to register the door as closed when it is open, allowing the car to be put in gear and driven without the door properly latched closed. loose parts from the snapped cable and torn cable jacket easily lodge in the working mechanism, making the door behave inconsistently - sometimes latching, sometimes not. when not latched, the door easily slides forward or back if the vehicle is parked on a hill, potentially causing injury. in addition, the doors freeze closed in moderately cold (25 f) temperatures, causing them to open partially (a few millimeters). this causes extra strain and wear on the power door cables and can cause the vehicle to register an open door. if the door is left in this condition, it can mask other doors actually being opened while the vehicle is moving. the partial opening also causes a misalignment of the locking mechanism, making it very difficult to open the door to correct the partial opening. the door repair was quoted by multiple dealers at more than $3000. a tsb (0085-09) in early 2009 offered an alternate method of repair, but the cost is still more than $1700 per door. dealerships have been unwilling to provide the part to non-dealer mechanic's shop. *tr
12/18/20091246001
 We have a 2004 sienna ce that we bought new. since owning the car (it has 125,000 miles on it) the sliding doors have frozen shut whenever the weather is cold. living in vermont, i thought that this issue was isolated. however, when my son tried to open the door and the handle snapped off because the door was frozen shut once again, i decided to check to see if there were other complaints. yes there were...many. i had to pay to have the handle replaced but was told that the door freezing shut was a typical complaint. *tr
01/10/2010890001
 1. no events lead to the failure. 2. the driver's side rear sliding door cable and motor of a 2004 toyota sienna xle limited quit working, broken cable. now we are unable to open / close sliding door on driver's side. 3. having cable/motor replaced est cost $1000. *tr
01/04/20101030001
 2004 toyota sienna automatic passenger side sliding door stopped working and wouldn't shut. this door also came open without warning, presenting a safety hazard to children riding in car. *tr
01/07/20101
 My 2004 toyota sienna minivan sliding door freeze shut or partially open. sometimes i can not get the doors open to get my kids in or out in freezing weather. also, they freeze partially open and won't safely lock!! *tr
01/06/20101090001
 Our 2004 toyota sienna xle, power sliding doors will not open, or latch closed all the way. it occurred during a cold spell in our area, and we haven't been able to fix it yet. it is a safety hazard, and extremely difficult to get my infant and my other children in and out of the van when both doors won't open. neither will open with the power buttons in the car, the buttons on our keys, or manually. there has been no way to get them open, and since they aren't latched closed, the van can't be locked, and when i drive it continuously beeps, alerting me to the open doors while i am driving. once again, i would like to emphasize how unsafe this is, as if there was an emergency, there would be no quick way that i, or any emergency personnel could get any passengers out of the back seats quickly and efficiently. apparently it costs more than $1200 per door for the dealer to fix the problem. *tr
11/01/2009800001
 I have a 2004 toyota sienna minivan. it has two power sliding rear doors that use a cable to open and shut. over the past few months there has been a grinding noise coming from both doors and recently, one of the cables finally snapped, resulting in the door to be unusable. i am being told by toyota this is a $1200 repair as the whole door mechanism needs to be replaced, despite the fact the only problem is the snapped cable. this repair is only for one of the doors. the other cable looks as if it could snap soon, at which point it will be an additional $1200 to repair. my understanding of the issue is that the cable had a plastic coating that deteriorates over time. the coating becomes dry and brittle over time, causing it to crack and fall off the wire, leaving the wires completely vulnerable to getting wet, rust, freeze, etc, also rubbing extensively unprotected against the gears. as the bare cable is exposed to the elements, it weakens and the whole cable snaps, making the door jam altogether. after reading some information on the internet, it seems this is a common problem with many toyota sienna vans and this issue should be the subject of a recall. *tr
09/21/200935000
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the sliding doors would not open at all. he took the vehicle to the dealer and was told that he would be billed if they performed a diagnostic test. the vehicle has not been inspected or repaired. the manufacturer was not notified. the current mileage was approximately 42,000. the failure mileage was approximately 35,000.
12/28/2009100001
 My 2004 toyota sienna has had issues with the sliding doors ever since i have owned it. a couple of years into ownership the cable on the motorized door (passenger side) became slipped off its track, making closing the door impossible. the cable had to be snapped, converting the door to a manual door, so that the car could be locked and secured. the cost of repair was excessive (for me), thereby making this temporary solution a permanent one. the greater problem resides in operation of both rear sliding doors in cold weather. whenever it's cold, the doors stick and cannot be opened. the safety concerns are twofold. primarily, i am concerned that my children cannot be efficiently removed from the car, in the event of an accident. the other day, it was so cold, i actually snapped the door handle off the vehicle, attempting to open it. indirectly, i am also concerned about instructing my children to enter the car, via the front doors, and to climb over the front seats. without adult presence, any child could inadvertently kick the (automatic) gear shifter into reverse or drive, thereby endangering an person who might be in front or in back of the vehicle. in areas where one is accustomed to start a vehicle and leave it running to warm up, albeit it's very remotely possible, there could be a tragic outcome. personally, i will take steps to prevent this, but i can see others not anticipating this outcome. i have become aware of a number of sienna owners who have experienced various problems with these doors, and i am greatly concerned about not being able to open doors that have been frozen shut. i have to think there is a design flaw here that needs to be remedied by toyota. yet, other sienna owners hear the same thing that i do, specifically that we need to keep throwing money at the problem to keep the cars maintained and that it's not toyota's responsibility. *tr
12/30/2009770001
 Automatic sliding door on toyota sienna freezes in cold weather and the cable broke making the door inoperable. dealer states the repair cost is between 2-3k. unable to just buy the cable part without the motor. van is a 2004 model. cable broke on 12/30/2009. *tr
12/27/2009840231
 The cable on the automatic drivers side sliding door of our 2004 toyota sienna snapped. this rendered the door unable to close until getting it to the dealership. *tr
12/23/2009981201
 Power sliding door cable snapped on a 2004 toyota sienna xle. due to this issue we can not open or close the driver side sliding door. in order to fix the problem, we are taking to the dealership and estimated cost to fix is $500.00 and $100.00 to identify the issue. *tr
12/22/20091144961
 I wish to complain about the toyota sienna 2004 driver door. there is a door check popping noise which can lead to the driver door falling off. i believe this ought to be recalled by toyota and repaired in all vechicles. *tr
12/09/20091320001
 I have a 2004 toyota sienna with electric sliding side doors. the passenger side sliding door locked open today and would not move. my wife was taking children to school. it was very cold. i took the van to the toyota dealer and they said it would be near $2000 to repair it. they had to cut the door cable so we could operate it manually. this is unacceptable. i own two toyota's and was planning to buy more. they need to recall this issue as i have read many similar stories. *tr
12/05/2009980001
 I have a 2004 sienna xle in which the cable on the driver's side sliding door snapped. this is the 4th door to have safety issues. the cable has snapped and is hanging from the back rear window. it's frayed and rusty! the door now will not open.....very scary in the case of having to exit the vehicle quickly!!when i purchased a toyota (at a premium cost , i believed that i was paying for quality!). this vehicle's door issues are a time bomb! i have read enough to know that this is a common problem among sienna owners yet there is no recall! unbelievable! shame on toyota for not standing by their quality product! *tr
10/14/20091181221
 Automatic sliding passenger side door cable broke. door will not open or close. occupants are trapped in vehicle. must climb over front seat or out drivers side sliding door (which also broke) to egress vehicle. *tr
12/06/2009630001
 Sliding side doors freeze shut and can not be opened when temperature drops below freezing. *tr
06/28/2006500001
 1. power sliding door worked. 2. went to operate power door, loud sound of plastic breaking, door would not open or close completely. 3. at home saw that cable to operate power sliding door had snapped. called dealer said they wouldn't do anything, out of warranty. called toyota said isolated case sorry can't do anything. cut cable so i was able operate door manually. approx. 1 year later cable on other door snapped. same process, same response. *tr
12/04/20091
 Sliding passenger door prone to freezing and squeaking in cold weather. *tr
11/28/2009140000107/01/2003
 Tl*the contact owns a 2004 toyota sienna. while the contact was attempting to close the passenger side sliding door she noticed that the door was stuck in the open position. she was unable to open or close the door normally. a toyota dealer informed the contact to take the vehicle to a local body shop. there were no prior warnings. no repairs have been made to the vehicle. the current and failure mileages were 140,000. updated 2/22/10 *cn the rear passenger power sldind door became stuck in the open position due to a rusted and frayed cord. the dealer stated they could not fix it, because it was a body shop issue. updated 06/18/10.*jb
11/30/2009562691
 Cable on right power sliding door assembly was rusted. presented problem to toyota dealer 10/27/09. was told that the entire mechanism would need replacing since cable itself is not sold alone. in the process of closing door today, the cable snapped. door is now inoperable both in power and manual mode. safety concern since children ride in that part of vehicle and need to exit on right side at school (curbside). *tr
08/26/2009620001
 Toyota sienna le 2004 passenger side power sliding door does not work as intended. it can only be operated from the outside by pulling the handle and getting the door started. none of the remote buttons will cause the door to open. the door can not be opened from the inside of the car. *tr
11/22/2009770001
 We own a 2004 toyota sienna and the cable in the automatic door got frayed and caught in the motor. the door was stuck open. my husband had to force it closed so we could drive our four kids home and the door fell off! he had to force it back on and lock it so we could get home. online searches show me many other people have had this same problem with the automatic door for that year's model. *tr
11/07/20091010001
 I have a 2004 toyota sienna xle minivan. a small wire snapped on the passenger side power door. i am not able to open the door automatically or manually. the only way to fix is to have toyota install new motor for $1800 which is way too expensive for something that is a necessary component in a van. *tr
11/01/2008998001
 2004 toyota sienna sliding door cable snapped, car was parked on hill and door slide closed on right hand of driver who was entering vehicle. *tr
10/21/2009680001
 Power passenger side sliding door cable snapped door is inoperable from inside and outside. *tr
11/03/20071370001
 2004 toyota sienna van auto sliding door cable failed and door was stuck open. cable can not be replaced by its self motor and cable need to be installed at a price of $1,000.99 in parts not including the 5 hours of labor. *tr
08/11/2009900001
 The power sliding door on my sienna stopped working because the cable snapped. the cable has a plastic coating which fell off part of it and allowed the wire underneath to rust since it is exposed to the atmosphere. i managed to force the door closed and it is now inoperable. this is a safety problem - what if there were a wreck? this is poor design and could cause loss of life and should be fixed by toyota. it is an expensive repair - due to the design flaw of having this cable be so difficult to replace, so people - like me - aren't haveing it done because we can't afford it. this isn't normal wear and tear. *tr
10/31/20091280001
 Toyota sienna minivan sliding door will not open/close - got stuck in the open position. *tr
09/28/200943000
 Tl* the contact owns a 2004 toyota sienna. the passenger side door will not open. the dealer will disable the door because the complete repair was too expensive. the toyota manufacturer has not been notified. the failure mileage was 43,000.
04/30/2009354411
 The power sliding door on an '04 toyota sienna would not stay open when the vehicle was on a slight incline. other times, it would not close properly. on a number of occasions, after the door was opened it began to close by itself hitting the person who was reaching into the vehicle, while the door was continuing to try to close. it took a lot of force to stop the door from closing. on one occasion the force of the door closing bruised my wife's right arm. this is a definite safety issue. someone could be seriously injured, including being crushed between the door and pillar. this problem was reported to the dealer on three different visits over a six month period. on each visit the technician reported no problem found or working per design and intent at this time. on the last visit, after the technician found nothing again, i went out with the service advisor and was able to demonstrate the problem. afterward the shop foreman found that the rear hinge bushings were worn. after the bushings were replaced, the door worked as it should. toyota claims this would have been covered under the original 36 mo. / 36,000 mile warranty, but not under their extended warranty. *tr
10/04/2009703551
 My 2004 toyota sienna van's passenger side power sliding door cable snapped. making it only open 1/4 of the way, i had to cut the rest of the cable on both sides and push the manual override button to use the door manually. i have read in edmunds.com forums there have been many others with the same problems and the cost of fixing it ranges from $1200 - $2000 for they have to replace the whole motor. i think this can be a safety issue if your in a accident and need to open the door, and the cable snaps, then it will not open. *tr
01/10/2008700001
 2004 sienna - power sliding door cable snapped. *tr
09/19/2009813391
 The power function of the automatic rear sliding passenger door has failed. the cable that attaches to the motor for this device snapped and was exposed causing a safety hazard. approximately 1 foot of cable was exposed and hanging from the middle rear of door. additionally other parts of the system failed/broke when the cable broke and became lodged in the system causing the door to remain open. when some of these parts associated with the snapped wire / door motor broke they were ejected into the car hitting the nearest right side car safety seat where one of our children sits. the cost of replacing the door parts is prohibitive. per toyota dealership, cost is approximately $1700 per door to replace the snapped wire. the door will not be repaired and remain non-functional. 2006 reference tsb el004-04 2009 reference tsb-0085-09nhtsa number:10029190 for similar cases. *tr
01/01/20081
 We are pleased with our sienna with the exception of the sliding doors which freezes the last 2 winters. i have 2 small children under the ages of 3 and very concerned about the safety issues. whenever the temp is below freezing, the door will not open until the temperature rises. i know that i am not alone with this issue. should an emergency arise, i fear the safety of my children - however i do not have the money to fix this issue. others have been quoted fixing it in the price of upwards of $1000. please make toyota do the right thing and recall these vehicles to fix them. *tr
04/10/2009620001
 I own a 2004 toyota sienna. the cable on both sliding doors broke and the doors do not open automatically we have to open and close them manually which is very difficult for my small kids. sometimes the doors jam and do not close properly. i am worried about the safety of my kids. my van has only 65k miles on it. i have contacted toyota and my local toyota dealer. they told my it will cost me about $3400 dollars to fix both doors. i can not pay this kind of money especially on a problem that seems to be common with all 2004-2006 sienna vans. i think toyota should issue a recall and fix their defective products. *tr
08/21/2009510001
 The rear power sliding door on the toyota has a safety defect where the power sliding door closes completely but then pops open slightly at the rear of the door. the result is that the door is not fully closed or latched. however, the open door indicator in the vehicle does not light indicating that the door is not in a fully closed position. the pop open scenario was occurring over the course of several weeks, before going over a bumpy road the vibrations must have been sufficient enough to warrant the open door indicator to light. upon bringing to toyota for repair they informed me the motor was damaged along with the latching mechanism for the door. *tr
08/25/2009750001
 We have a toyota sienna whose sliding doors are inoperable. six months ago are driver side sliding door would not close. we were at a store and had to drive to our mechanic with the door stuck open - not very safe at all with children in the car - to disable the motor and unjam the door. it now only operates in a manual mode.now our passenger side door had the same thing happen! once again, the door would not close and we had to force it shut - and cannot use that door until it is fixed. we do not feel safe having children use the doors because now they are difficult to open and close. if they needed to exit quickly - children cannot open the heavy doors on their own. also there is no longer the safety feature of having the door not close if something or someone is in its path. *tr
04/18/20061
 Toyota sienna 2004 lxe limited ,power door problem. the cable broke and doors are shut and cannot be opened from inside or outside. also in the winter doors freeze up and will not open as well. drives side door return arm .. the weld broke and causes the door to not close properly. there are a verity of cosmetic things but i am most concerned about the doors not being able to open. there seems to be alot of talk about this problem, i guess people will have to die in some kind of accident before toyota does anything...lord forbid that should happen. thank for listening. ps *tr
07/26/20091615031
 My 2004 toyota sienna door continues to open while i am driving down the road. i do not feel it is safe to have passengers anymore. it is a power door. *tr
05/30/200962000
 Tl*the contact owns a 2004 toyota sienna. the contact has not been able to use the door locks in her vehicle for several months. the dealer was unable to diagnose the cause of the failure. recently, while attempting to stop the vehicle, the rear passenger side door opened. in addition, the battery failed and was replaced twice by the dealer. the failure was not corrected and the dealer stated that they could not determine the cause of the failure. the contact replaced the battery herself with a heavy duty battery. she took the vehicle back to the dealer and they stated that the door motor failed, and that the door was an inch off the door track. the estimated cost of repair was $1,800. the failure mileage was 62,000 and current mileage was 64,000.
07/27/200960000
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the passenger side power sliding door failed. the dealer stated that the entire motor assembly for the door needed to be replaced at the cost of $1,000. there were no recalls for this component. the failure mileage was 60,000.
07/09/20091290001
 While attempting to open the power side door, the cable to open it snapped causing the door to not open. this renders the power door inoperable. toyota has a service notice on this but the cost to fix it according to toyota is $850. *tr
07/15/2007850001
 The van was sitting in the garage. when the door was opened with the remote control device, the cable broke and jammed the door opened. it took 1 hour to get the door closed. it has been jammed shut every since. the cost to repair it is $1500. *tr
05/22/2009435001
 Toyota sienna 2004 electric sliding door passenger side broke - cable snapped. a metal skinny cable is now hanging from the outside of the car, next to the third row window. my car has 43,000 miles, so not covered by warranty anymore. the dealer tells me that the cost of repair is $1,500!!! the dealer claims that the motor and all cables have to be replaced. *tr
05/27/20091011601
 I have toyota sienna 2004 and the automatic sliding door just broke down after a loud bang and a peace of hard plastic flew off and hit the garage floor. i was alone and did not get hurt. although i have ecp, the dealership said it is not covered and charged me $95.00cad+tax and gave me an estimate of $1700.00cad+tax. so i am complaining about two things, one that it could have hurt my kids if they were with me at that time and secondly the ecp does not cover this defect. *tr
04/01/2009490001
 The cable and motor assembly for our 2004 toyota sienna xle sliding door broke. my wife was unable to close the door and had to drive home with four children in car seats in the back. i was able to close the door, but now we don't open it for fear of it being stuck open. i received a quote to fix of over $1,800. i researched on the internet and this seems to be a very common problem . toyota should issue a recall as this is obviously defective and it is a safety concern. *tr
12/16/2008591251
 The automatic side door on my toyota sienna 2004 stopped working, have to open it manually. have seen quite a few complaints of the same nature on mycarstats.com and it seems toyota is aware but not doing anything about it. *tr
12/22/2008850001
 The cable on the sliding side door of our 2004 toyota sienna snapped in december 2008. the cable (unknown metal) which was exposed & dangling appeared to be frayed, as well as rusted. there is no doubt in anyone
03/26/2009800001
 Drivers side sliding door jammed and cable had to be cut by dealer. i have seen this is a common issue in siennas. seems to be a safety and quality issue. 1500 dollars for repair at dealer. *tr
03/23/2009410001
 Power side sliding door on passenger side of toyota sienna 2004 le van gets jammed, stuck, unopenable, unclosable in both cold and warm weather. *tr
02/20/20091020001
 2004 toyota sienna powerside door failure to open /close. *tr
12/15/20088000001
 2004 toyota sienna passenger sliding door (automatic),stopped working, scrapes paint off of body when used manually, nearly impossible to open and shut. *tr
12/17/20081
 Cable and pulley system on rear power door on toyota sienna frayed and broken. door doesn't slide on track and comes off while driving. *tr
02/28/20091
 Both sliding doors on 2004 toyota sienna le frequently freeze shut in winter. one door is power, one is manual, and both frequently freeze. only solution so far is to wait for van to warm up. major safety issue as it prevents easy exit for children in rear of van - they must crawl between the front seats to exit. *tr
02/26/2009995001
 I own a 2004 toyota sienna xle. starting about a month ago (right when it turned 100k miles) the rear driver's side power door started getting stuck closed and would not open. it made a clicking sound like it was trying to open but it was like it wouldn't unlock (even though the orange part of the level still moved inside to indicate it was unlocked). at first locking and unlocking the door a few times would solve the problem and then it would open fine. the problem has become increasingly frequent and now the door won't open at all. i took it to the dealer and they couldn't get it to open and the technician said that just about everyone with this model has this problem and quoted me $1600+ dollars to fix it - and that's if the door will open again. they also showed me how the replacement motor is a re-engineered part which is further indicative of the defectiveness of the original. there are hundreds if not thousands of instances of this very same failure happening to other sienna owners of this vintage yet toyota won't issue a recall. i called toyota customer service and they just kept saying it has a hundred thousand miles and tough luck. never mind it's a 4 year old car. they said i'd have to meet with the district manager who'd made this decision and that there was no possible way to ever escalate this matter above that individual. i don't buy that. they also refused to give me this individual's contact information. this is wholly unacceptable. . i have many more cars to purchase in my lifetime and they won't be toyota's if this is how they're going to treat their customers. it seems as though they have no incentive to address this issue as the $3,000 it sounds like everyone is having to spend on their defective doors is a mighty lucrative income source for them. help. *tr
02/13/20091
 Sliding doors freeze shut on minivan every time that the temperature gets below freezing and there is moisture in the air. door handle broke off on the driver side sliding door and had the handle replaced. the toyota dealership put baby oil on the weather stripping to hopefully reconcile this from happening again, however 2 days later the temperature was 24 f and both of the sliding doors were again frozen shut. in order to open the doors you have to climb over the front seats to push against the doors from the inside. it does not matter if the car warms up for 20 minutes they still remain frozen and they have frozen shut after driving less than 10 miles after getting them open. *tr
01/01/2009390001
 Van has less than 40,000 miles and so far all doors on van have failed. sliding door cable snapped and pieces came flying out and hit me. sliding doors freeze shut in cold weather making getting a child in or out of the in the case of an emergency impossible. both seat heaters have failed. the van has required 3 brake jobs and 2 sets of tires in less than 40,000 miles. *tr
02/16/2009390001
 My 2004 toyota sienna sliding door fell off the track. it has less than 40,000 miles on it. i have to drive it home with the door hanging by a cable. it was kind of dangerous, especially with my daughters in it. *tr
12/20/2008300001
 The automatic sliding door does not open & close automatically like it should when the door open/close button is pressed. i have to get it started manually, and then open/close it like a manual door. also both sliding doors (even the manual sliding door) freeze shut on a daily basis in the winter. this is a huge safety issue as i have children in the rear of the van. *tr
01/27/2009850001
 The cable of the motor on the right side of door (second row passenger side), which is automatic door had snapped! could barely open and/or close the door after that. i went to toyota and they told me there was no warranty on it, so since i could barely open the door, i had to pay to get it fixed. over $1600! i should mention, we have had problems with this door in the past. it would stick, not open properly, so we'd have to close it and re-open it. i brought this up to toyota dealership many times, but they checked and said there was nothing wrong with it. also, on the right side, which is manual, it sometimes would be stuck or, it would open, but would not latch. it is supposed to kind of lock when all the way open, but it wouldn't. i have complained about this in the past also, but of course when i get to the dealership it works fine. i have called and complained today to corporate and will receive some sort of response tomorrow. so, both doors have problems, where the cable literally snaps and they cannot just replace the cable. they have to replace the entire motor. *tr
10/22/2008800001
 Cable broke on passenger side sliding door. cable shot up between door panel and window. nearly striking a passenger. *tr
11/20/2007470001
 I have a sienna 04 van. the power slider door would not open completely. we took it to the dealer and found out the cable in the power door was bad, they want 2,000 to fix it. i can't afford that. we had them cut he cable so we could close the door. we have young kids who can not open the non power door creating a safety issue. reading the auto discussion sites it is obvious how much of a common failure this is. for me a couple months out of warranty. this should not be a regular occurrence but it most certainly is one. never mind how much toyota makes on this issue. you can not get an oem part and you have to buy the whole motor assembly with it for 1200 dollars. what a markup. they will make as much on redoing these doors as they do selling the van, maybe more. and i thought toyota was good, i have had many repairs and call backs on this van. somebody needs to get toyota to repair their doors and fix the design, which not a new issue. *tr
12/19/2008910001
 Right power sliding door on van was frozen and door wouldn't open. result was a faulty cable that frayed. the door was taken to a repair shop and the cable was removed to make the door manual and now the door slides easily off the hinges/track. *tr
01/04/2007800001
 The power door on our 2004 toyota sienna started failing before the vehicle was 4 years old. the door has difficulty opening and closing leaving us to face the possibility of driving with the door open and possibly having a child in the seat next to it. this is the primary vehicle for my wife and children and i am concerned they will be stranded or placed in an unsafe situation. toyota diagnosed it as needing a motor& cable assembly, center hinge and bracket. the repair estimate is $1,474.60. we have tried to work with toyota on this but have not had any satisfaction. *tr
12/02/20081
 Welding issue with toyota sienna 2004 front driver's door. *tr
11/24/2008530001
 Drivers side passenger power door does not close when the power motor fails. we were unable to drive the car because the door would not close. this was very dangerous with children in the back seat. eventually, we were able to force the door closed, but we cannot open the door now. this is very dangerous because we may not be able to get out of the car quickly in an emergency. *tr
12/02/2008570001
 Tl*the contact owns a 2004 toyota sienna. she noticed that in cold weather conditions both rear doors freeze even without precipitation. as a consequence she is not able to open the doors or close them once they are ajar. she notified the dealer and the technician stated that she would have to have a roof rail weather strip applied to her vehicle. a representative for the manufacturer stated that since there was not a recall they could not provide any assistance. the failure and current mileages were 57,000. updated 01/29/09. *lj updated 01/30/09. *jb
12/09/2008740001
 Opened the automatic sliding door when picking my son up at school, heard a crunching noise. the door would not close automatically and had a difficult time getting it shut manually. once shut i could see that the steel cable the door ran on had frayed/busted. took it to the toyota dealership for repair and was told the cable and motor would have to be replace since they were one unit at a cost of $1300. fortunately for us, we purchased an extended warranty at the time of purchase and the parts and labor were covered. we had to pay a $50 deductible as party of the warranty agreement. *tr
12/01/2008680001
 Power door on my 2004 sienna has failed. $600 repair bill and it still is not right. this was an expensive vehicle, it should not falling apart this soon. *tr
12/01/2008501
 I own a 2004 toyota sienna, with about 50,000 miles on it. the power door on this vehicle does not stop unless it has force on it if is accidentally closed while someone is one the way, doesn't bounce back like a garage door does. my power door cable snap yesterday as i was trying to open it and came back on me. it stopped and then finally closed, and would not open more than an inch. took it to the dealer and was told that the cable broke and would have to be replaced along with the motor to the tune of 1100 just for the part and then labor charges. i purchased the extended warranty which is good until nov 2010 and 75000 miles. however they say this is not covered. toyota has a problem with hinges on there doors for this model year. something need to be done before there is injury. *tr
11/13/2008850001
 The motor which powers the passenger side power door is cracked (and broken). the dealer wants $2008.51 to fix the problem. the car has never been in an accident, and the door only went through normal wear and tear. there was no event leading up to the failure, it just stopped working. the door is only able to be operated through manual operation now. i can't afford to fix the car. *tr
11/13/2008647001
 I have a 2004 sienna with power sliding doors. the driver side door got stuck and wouldn't close while my wife and 2 children were out running errands. my wife had to drive home with the door open because it was late at night and i was out of town and couldn't pick her up. this was obviously a hazard to my family including the fact that they were freezing from the wind blowing in throughout the car. i talked to the service center at michael's toyota in bellevue, and they said it would probably cost at least $1500 (probably more) since my car is out of warranty. obviously, i think this is ridiculous since the car is less than 5 years old and only has ~66k miles. *tr
08/25/2008490001
 Automatic sliding side door (2004 toyota sienna,malfunctions when parked on incline. door opens and shuts erratically and does not stop (automatic stop seems to have disappeared also) causing children to become pinned in door. *tr
07/15/2008420001
 The passenger side automatic sliding door stopped working one day without warning. the door than jammed in the open position. with 3 children in the car there was no way to safely drive the car without closing door. thankfully we were able to free the frayed cable, unjam the door, and close it. because the car was no longer covered by the warranty toyota wants $2000+ to fix the door. *tr
07/30/20081
 Cable broke off the motor that controls the right side sliding door. vehicle was less than 4 years old when breakage occurred. since owning the vehicle the door would on occasion not open properly. brought the vehicle back to dealership on several occasions while still under warranty and they stated they could not duplicate the problem. when brought to the dealer for repair of the cable i was told the repair would cost $1600.00. *tr
07/15/2008114000109/30/2003
 Tl*the contact owns a 2004 toyota sienna. when the contact attempted to open the rear passenger side door, he noticed that the power door would not function. the vehicle was taken to the dealer and they stated that the door needed to be replaced. prior to the failure, the contact noticed that the door would not operate properly. the current and failure mileages were 114,000. updated 10-30-08 *bf updated 10/31/08. *jb
10/13/2008980001
 2004 toyota sienna automatic sliding door jammed. unable to close door and needed to shift to manual mode. cable snapped and could have caused injury if someone was by the door. *tr
10/05/2008800001
 Cable used to open/close the passenger sliding door snapped and caused door to close without warning and almost pinched fingers. *tr
09/28/2008500001
 The automatic sliding door for our 2004 toyota sienna minivan failed and then fell off, the door weighs over one hundred pounds, and is inoperable in case of an accident, and amy have hurt someone when it fell off. *tr
09/10/2008500001
 '04 toyota sienna xle driver side, passenger sliding door failure without warning or incident. cable broken and hanging from rear end of door. door only opens a few inches with brute strength. diagnosis by toyota service not complete. ernie palmer toyota of jacksonville says not under warranty and that they have never heard of this type incident. i see many complaints for this model online. is this a mfgr. defect that toyota should cover? *tr
09/01/20081
 Toyota sienna sliding doors do not work properly and cost over $1,600.00 to fix each door. i just had the driver side replaced. no one explained what was wrong. now the right side does not work properly. it keeps clicking and clacking. i have to manually open it part way for it to catch on. i have to also manually close it part way to catch on. i'm afraid something bad is going to happen. i'm trying to save up $2,000.00 to get it fixed. i will not buy another sienna again. *tr
09/19/2008487001
 My 2004 toyota sienna xle has the driver's side automatic sliding door (for passengers in the back) that occasionally will not open, other times will not close, and sometimes after opening it will close uncommanded. in my opinion this is definitely a safety issue that toyota is unwilling to recognize. this problem is widely reported by several toyota sienna owners. evidently the automatic door has a mechanism that will prevent the door from opening, or close it automatically is already open if it thinks the fuel cap is open. luckily my kids were not injured, but had they been standing neat the door they would have been trapped by it. also, should a rapid escape from the car be necessary, it would be impossible to use the passenger sliding door as an emergency exit. *tr
09/14/2008660001
 I have an 04 toyota sienna with power sliding doors. the left sliding door cable snapped and stopped opening automatically. the cable was hanging on the outside. it was frayed and rusty. the door now is not functional by manual or electric. when i took the vehicle to the toyota dealership, i was told that the repair cost was $2498.00 and that the motor, mounting brackets and other various parts would need to be replaced. i have a hard time swallowing the thought of this cost considering the cable is rusted and broke in half with no fault of my own. although i am out of warranty period, i would think this problem, would need to be consider or looked into as a recall for this vehicle considering it is a very common complaint with 04 sienna's. you would like that with the cost of the vehicle, something like a rusty cable cord would not need to be worry. nor would having to pay an additional $2500 out of pocket to correct a vehicle defect. i have had 4 toyota vehicles not including this one. i currently have an 04 xle limited sienna and paid a large amount of money for this vehicle not thinking that a toyota nor the model would need an extended warranty. any consideration in this matter would be greatly appreciated. i have a spouse who is serving 15 months in iraq to try and make a difference in our society and it is a shame that i can not get any assistance or help with an issue that seems to be a manufacturer defect. *tr
09/17/2008920001
 I have a 2004 toyota sienna xle limited edition mini van. it has been into the dealer before because the power sliding doors would freeze up in the winter and you could not get it open. now it is summer time and the wiring that allows the power slide door to slide just snapped! my 5 year old son opened the door by pushing the button and snap! then the door was partially open and didn't want to close all the way yet wouldn't slide open either. upon inspection of the wiring it appears weathered. meaning rusted. when i called the dealership i was told it would be $1200 for the part. when i complained about the price i was told the option was to not use the door. well of course that is an option but not a very good one. what is the point of having power sliding doors if you can't use them. and if this is the case for the power sliding door on the left then how long before the power sliding door on the right does the same? *tr
09/09/2008502001
 The power passenger side sliding door on my 2004 toyota sienna le with just over 50,000 became jammed in the open position due to a cable rusting and breaking. this resulted in having to drive with children in the vehicle with the door open. once a second fraying cable was cut, the door is now in stuck in the locked position and occupants have to enter the vehicle from the drivers door which faces traffic. working on getting this problem fixed, but toyota is aware of the problem since their is a tsb el004-04, but is not helping in getting it done. initial estimates are over $2000. this problem should be classified as a recall. *tr
01/21/2007800001
 The sliding doors on my 2004 toyota sienna freeze up in the winter. this concerns me because i can not open the doors. therefore my children need to climb into the front of the van to get out or climb in the back and exit the vehicle through the hatchback. they must also enter the van through the front driver's door or the front passenger door. in the event of an emergency, my children will be at risk because they are not able to exit the vehicle properly. *tr
07/17/2007450001
 I have owned toyotas all my life, so when i bought my 2004 toyota sienna xle, i thought i was getting a quality mini van. beginning in july 2007, the automatic doors on both sides began not working. sometimes they would close, sometimes i would manually have to shut them. i brought the van to toyota and was told that it would be $1500 plus to fix it. not in my budget, i decided to deal with the problem. a year later, my van was in for it's 60,000 mile check up and i was told that the hinges on the doors needed replacing and it would cost $500. i reported this discrepancy to the service manager and was given the run around as to what the problem with the doors really is. i still have the problem and i hope that this is not the beginning of a series in costly repairs that i will have to make. maybe it's time to trade in my mini van. *tr
09/01/2007450001
 Problem with sliding doors without warning passenger side sliding power feature stopped working. there was a broken cable hanging from rear passenger window. when door was opened again by handle there were sounds of parts breaking inside door. took the van to toyota dealership they said they had never seen the problem before, we would have to pay for repair. approximately 1 year later the drivers side sliding door went, same problem. i now use both doors manually and have the power feature turned off i can't afford to have the doors power feature repaired, approximately $ 3600.00. i contacted toyota both times they said there was nothing they could do about it. i've seen many complaints about this on the internet and can't believe toyota will do nothing for us. *tr
08/01/2007600001
 Left rear manual sliding door on 2004 toyota sienna minivan will not open from inside or out. 1st occurrence was approximately august 2007. was repaired and broke again approximately may 2008. *tr
09/04/2008897241
 Power side door cable snapped making it difficult to open driver side sliding door and extract child from childseat. *tr
09/02/2008708361
 The passenger sliding door will not open due to faulty latch. the driver's side sliding door latch was already replaced outside warranty. i contacted the dealer and toyota. both parties said there was nothing they could do. *tr
05/10/2008610001
 Sliding door issues. i took the vehicle in because the driver's side door wasn't functioning at all automatically and the passenger side door was freezing and not working automatically all the time. the dealership replaced the cable and motor on the drivers side and told me that there was an obstruction causing my problems with the passenger side door (a pokeman card). the was in the spring of 2008. now in the fall of 2008 i went to the dealer because the passenger door isn't working at all. they have told me it will be $2400.00 for the repair. *tr
08/01/2008385001
 Bought 2004 toyota sienna in sept. 06. van has 40k miles and has an out of alignment right passenger motorized door failure. door rubs against body and makes grinding noise as it closes. also driver door has collapsed glass. dealer wants 100-300 just to inspect and report problem to extended platinum care warranty i purchased. i called extra care (platinum care 7 year or 100k) who mentioned that problem might possibly be covered. toyota needs to recall the passenger sliding door too many problems posted on internet blogs. *tr
08/01/20081
 2004 toyota sienna - passenger side sliding door won't open. at first, it wouldn't open from the outside, but using the power button inside would let it open. now even that doesn't work and the door is useless. dealer said the part to fix this (actuator) is $700, plus labor. i see many people reporting this problem on various forums, so it seems to be a widespread defect. *tr
08/29/20081083781
 I have a 2004 toyota sienna minivan that we have had numerous problems with the passenger side rear automatic door. tonight when opening the door to take my newborn out i heard a loud snap, the cable had snapped. after closing the door i am still unable to open it at all, even after turning off the automatic door button. looking at the cable it appears to be rusted and frayed. it is my understanding that this is not an issue that toyota will repair under warranty and feel that it should be. this appears to be a defect in their workmanship and parts. i feel this needs to be investigated. *tr
08/20/2008860451
 2004 toyota sienna - passenger-side automatic sliding door cable snapped. door will not open or close. repair shop removed door, found motor and cable assembly broken and latches and cables sprung. service advisor said we had to replace motor and cable assembly and both front and rear latch and cable assemblies. parts are $2671, labor estimate $446. parts were prepaid. repair is schedule for 8/28/08. *tr
06/19/2008400001
 The rear passanger power door stopped opening and closing under power. will only work now if we manually open and close it. *tr
03/10/2007580001
 Right side passenger door will not open. it is an automatic sliding door, but the door failed to open 6 months ago and will not open manually. this is an extreme danger and have been told it will cost 1800 dollars to fix. it should at least open manually, but will not. now i would have to spend 1,800 dollars i do not have. *tr
08/26/2008920841
 The passenger side sliding door cable cam loose and snapped. *tr
08/24/2008684951
 My 2004 sienna sliding doors have failed numerous times by not opening. this happened off and on for a year. in spring of 2008 the driver side sliding door opened and would not slide back. the cable was broken and it cost us over $1100 to have it fixed and that was with a $500 goodwill credit from the dealership. now the passenger side door has the exact same problem. after reading some other complaints and looking it up on the internet i have to ask how toyota can ignore such a serious and dangerous issue with a car that is only 4 years old. i have a toyota service bulletin from april 19, 2004 that states there was a production change made on the doors, but my car was produced before this. why wouldn't toyota be responsible enough to fix the cars prior to the change? *tr
08/22/2008660001
 I have a 2004 toyota sienna xle limited. my passenger sliding door failed. you couldn't open it from the outside and if you opened it from the inside the door would not stay closed. it cost me $1800 to fix the sensor and the motor that holds the door closed. i called toyota to complain and out of good will, they offered to pay half of the bill. the day after i got the passenger side door fixed, the other sliding door has now failed - the drivers side door. it will not stay closed. i have a call in to the dealer to discuss this. also, my rear hatch would not stay up and almost took off my 6 year old son's head when it came flying down on him. toyota finally issued a recall on the pistons, so they were replaced for free. so, all three of my mechanical doors have failed. *tr
11/11/2007900001
 Approximately 10 months to a year ago, complained of noise with front driver door. nothing was done by toyota dealership. most recently, door began making a popping sound upon opening and closing. learned from dealership that door weld needs replacing. contacted toyota company, however, they will not fix. researched web and learned other consumers are having the same problem in their 2004 - 2007 siennas. *tr
06/20/20081
 The left sliding door lock failed. it cannot be locked or unlocked from the outside or by using the door remote. the only way to lock or unlock it is by moving the lock button at the inside of the door manually. the dealer advised to replace the door actuator which costs $1200! the dealer charged $90 for just checking what's wrong with it. *tr
05/15/2008590001
 The cable on the power door of my minivan has snapped. the door will not open, leaving only 1 access door out of the rear of the van. *tr
05/23/2008103000107/01/2003
 Tl*the contact owns a 2004 toyota sienna. the contact stated that while parking the vehicle the passenger sliding door disengaged which caused damaged to the body of the vehicle. the contact felt that rusted cables caused the failure. the current and failure mileages were 103,000. updated 07/08/08. *bf
02/07/200835000404/23/2004
 Automatic rear door on my 2004 toyota sienna xle closes while removing items from trunk. i was removing a stroller and the thing started closing on me and i had to fall to the floor to get out of the way. *tr
11/14/200630410311/14/2006
 The sliding door on the driver's side of my 2004 sienna has failed repeatedly in the last two years. the full assembly for the door mechanism (cable and motor) have already been replaced twice, and it is already breaking again. once the system fails, the door becomes fully inoperable and cannot be opened/closed manually. from what i have observed directly, it seems that something along the cable track is wearing away the plastic coating on the cable (i know because the plastic is partially dangling off the cable below the rear window, just like it did last time). the last time the cable assembly was replaced, a large portion of the plastic had peeled away leaving the cable stripped bare. fortunately, the door failed before the cable actually snapped from wear-down as i have read in other cases. it just doesn't seem right that the door assembly continues to fail every 6 to 8 months. there definitely has to be a manufacturer defect. *tr
08/14/2007223001202/28/2004
 In the past 5 months, i have been having problems with the automatic sliding doors on both sides of the van. after activating the close button on the side or with the remote, the doors close and then re-open by them selves repeatedly. on several occasions we had closed the door and driven off and the door would open by it self. this is dangerous, someone or something could have fallen out. when the doors will not stay closed, you have to physically using your body to push and hold the door in the close position to make it stay closed. i took it to the dealer and they charged me 2 hrs labor to look at it and they could not replicate the problem. they said if it keeps happening he suggested changing all the lock buttons and a new ecu for about $900 as i am out of warranty as of this past march. this is crazy and dangerous. *tr
10/18/200453000604/23/2004
 We own a 2004 toyota sienna limited minivan and several times the back door has started to shut on my wife and son. the back door is automatic, and when my wife or son has leaned in to get something or put something in, it has attempted to shut on them. fortunately it will sense that they are there and not continue to close, although it does take some force before it reverses. *jb
06/01/2007400002
 Tl*the contact owns a 2004 toyota sienna. the vehicle was taken to the dealer at 26,000 miles because the driver side door was making a loud popping, squeaking, and clunking sound when driving over a slight incline or bump. at that time, the vehicle was still under warranty and was repaired by the dealer. at 41,898 miles, the vehicle began making noise again, but only much louder. when the vehicle was taken to the dealer, they informed her that the well mechanism inside the door failed. the cost to replace the door was $3,000. the vehicle is currently out of warranty. the purchase date and speed were unknown. the current mileage was 41,898 and failure mileage was 40,000.
09/13/200768563104/10/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the driver side door made a loud clunking noise when opened. he felt resistance when opening the door and it had to be pushed in order to open from the passenger compartment. the dealer stated that the door check part was unwelded. the current and failure mileages were 68,563.
08/01/200730000007/14/2004
 This is for a 2004 toyota sienna. the driver side door is not closing completely. it appears the welding for the door check is the culprit. the door does not feel secure when closed. i brought the door to the toyota dealership and they said it was out of warranty. you are sol. i called toyota customer service and they told me to call the dealership.
07/15/2007720004506/30/2004
 Driver's side passenger door internal mechanism is broken. auto body shop states they have seen this failure on multiple toyota sienna vans of this model era 2004 and later. will cost $1,500 to repair including welding of failed metal part in internal door mechanism. updated 11/1/07 *tr
06/01/20062
 Right now our middle row seatbelt is not retracting. i see the recall notice and am taking it in. our other issue is this. about a year ago, when the car was only two years old but over 36,000 mile warranty, our automatic sliding side doors began to malfunction. the one on the driver's side has to be manually closed and the one on the passenger side is sluggish to respond. we thought it was a battery or alternator problem. both were replaced. the problem remained so we took the sienna in to the dealer. the dealer reported that both door motors would need to be replaced at a cost of over $6,000. *tr
11/16/2006107/03/2004
 My problem started approximately back in nov 2006. i have a 2004 toyota sienna that has it's driver side door hinge/latch defective. it started making a clicking sound when the door is opened almost as if it is getting caught. now that my wife has taken the car to the dealer she was informed that this is a rare occurrence on this model and that the only remedy is to get a new door at a cost of around $2300. i understand that although the car is passed the warranty period (i use my car for long family trips and therefore have high- highway mileage--around 65k) i feel that this is either a design defect or a structural problem since it started within 2.5 years of purchase. i had my wife contact an independent mechanic who actually pointed out the problem by showing us that the connecting area of the door is actually cracked!!! i proceeded to call toyota of na and they informed me that they've never heard of such a thing and that my car was out of warranty. a search at your site uncovered what i feel is a similar complaint (odi id number 10167890). like that person i feel that this is a structure defect and it has nothing to do with the high mileage of my car. i have owned over 18 cars of all classes, mileage, and ages and have never experienced this or even heard of such a thing. i'm not a structural engineer but it seems to me that this is a case of metal fatigue. could you please contact me as i'm concerned that this will only worsen with time to the point that this door will not be usable or actually become a hazard. what actions can i take to get the manufacturer to at least acknowledge this defect? what's worse, now that my car has this defect i feel my vehicle's resale value is significantly reduced. thank you for your help! *tr
07/15/20066500308/15/2004
 The power sliding door does not stay open when on a downhill slope - the door opens fully then closes immediately. the dealer has tried to fix it three times without success. *nm
09/27/20061
 My 4 year old daughter had her hand caught and held in the trailing edge (rear edge) of the power sliding door on our 2004 toyota sienna lx we reversed the door as soon as possible, but she was held for about 10 seconds with the door totally closed over her mid palm. this led to a cut over the palm, but she is now using the hand normally. i do not think there is any long term damage. i am a hand surgeon by profession and am concerned that the door has no sensors for reversal when closing against resistance, other than some sensors on the front edge of the door in the molding. in my opinion, serious injury could occur to any limb that gets caught in the trailing edge since there is nothing to sense or prevent the door closing on a limb. i would hope some sort of sensor could be placed at the motor level similar to the anti pinch mechanism of power windows. i described the problem to toyota and their response was less than encouraging or helpful. the door is functioning normally and this is just how the design works. the design needs help imo. *nm
08/24/200635500107/11/2003
 The right rear automatic door closure mechanism exploded sending plastic shrapnel forwards hitting my wife in the face. she was sitting sideways with her feet out of the van she reached backwards and pressed the close button located on the pillar. there was a big noise that sounded like a rock hitting the van. we looked for damage to van then discovered the broken cable dangling and the door would not close. luckily my wife had sunglasses on. *nm
05/04/2006101/10/2004
 5 year old son had wrist broken by automatic sliding door in minivan. door closed on his wrist, fracturing both arm bones. door closed on his arm and did not re-open immediately as door is designed to do. *nm
03/19/2006106/17/2004
 On march 19, 2006 we found the rear cargo area of our 2004 toyota sienna filled with about an inch of rain and mildew beginning to grow. after inspecting our vehicle the dealer found a poor seal under our door and the remedy was caulking. and according to them there was no mold in the carpet. so i have decided to hire a mildew specialist to test my vehicle. since reporting my situation to them (going on 3 weeks) they have still not changed my carpet and they are not permitting us to use a loaner saying it is not covered in the warranty and its still drivable. but i have three children under the age of 10 and i refuse to drive them around in a care that could harm them. i don't know how to prove it but i think the reason my children and i got sick 2 weeks prior to finding the leak was due to the mildew growth that was beginning. i visited the doctor with dry mouth, headaches, dizziness, vomiting and etc. with no diagnosis or answers available from my doctor, i visited the er twice with pneumonia and so on. but since we decided not to use our car until they fix it, my children and i have been temporarily cured. we need to have better ways of getting effective outcomes. this investment has totally turned out for the worst. what a waste of $31,000. *jb
02/15/200615800111/01/2003
 Dt*: the contact stated upon entering the vehicle, the automatic sliding door shut on a passenger's finger resulting in minor injuries. the vehicle has an automatic pinch protection feature that failed to engage. the vehicle was seen by a dealer. the dealer suggested this was a design issue that ultimately failed and no repairs were made.
11/14/20052
 2004 sienna power sliding door problems- side power sliding doors not functioning properly at all times. at time the door will shut to half way point and stop and i will have to manually shut it myself. or at time the door will not shut when any buttons are pressed to push and need to be shut manually. took to the dealer and they said they could not duplicate problem, but stated they made a few adjustments. they worked fine for 3 days then problems happened again today! concerned that the door will not function properly and open with the kids in the car while driving! it is difficult to ask the service person to fix a problem that is not happening at the time when i take the car in! but, they should be familiar with this problem and able to fix it !! *jb
09/02/200550854107/16/2003
 A defect exists with the 2004 toyota sienna mini van, automatic power side door. this power side door has stopped functioning. this failure occurred suddenly, without warning. the power side door became jammed, through no fault of me or my family, and is no longer operable. it was necessary for me to drive to the toyota dealership with the power side door in a partially opened position. there is not a manual override for the automatic power door. i was instructed by the dealer repair technician to not use the power side door. i feel this is a serious safety concern. in the event that it becomes necessary to use the door in an emergency situation, my family may become trapped. i was offered by the dealer to pay half of the approximately $1600.00 repair cost. i feel that the power side door should not have failed in such a short period of time in which i have owned the vehicle and that the repair and/or replacement should be at the expense of toyota. *nm
02/01/2005406/13/2003
 Power sliding door malfunctioned three times. the door malfunctioned, almost closing the consumer in it. took the vehicle to the dealer, and was told it needed a new motor. *ak the power liftgate goor malfunctioned once closing on the consumer's wife. the vehicle wa taken to the dealer who installed a new motor. the power sliding doors failed three times and each time the motor was replaced. *bf *nm
11/01/2004802/20/2004
 My toyota sienna 2004 minivan automatic sliding doors have failed to open on eight separate occasions since november of 2004. the doors are frozen shut and cannot even be opened manually. i have three small children and have been forced to have two crawl in through the rear tailgate over the seats or have them climb in the driver or passenger door and then over the seats. i have to lift a infant in an infant seat into the car in the same manner. once you try to open the doors they fail to reclose completely so while i am driving the door open alarm is beeping because the doors are not fully closed, even while they still cannot be opened. i feel it is a safety issue to drive with the children in the rear this way, they could not get out quickly in the event of a crash or emergency and i am unsure if the door is open while we are driving while it is beeping and unable to open/close. i called the dealership and was told there was nothing they could do to fix this problem. the service department told me that they had a handful of siennas in during the last freeze because people had manually ripped the door handles off trying to open the doors. *ak
01/05/2005404/24/2004
 I live on the us-canadian border in north dakota. we have a lot of snow and very cold winters. we have found that as we drive the vehicle any snow that accumulates on the roof that melts drips down into the sliding doors on both sides. the rubber seal catches the water, as it should, and then the water refreezes, sometimes in a matter of seconds due to the extreme cold. this causes the doors to freeze shut. no amount of pulling or pushing will open them. this has happened on several occaisions. we had hoped that once temps. stayed below freezing as they do dec.-feb. it would not be a problem, but apparently just driving for extended periods of time is enough to cause the snow to melt thus causing the freezing door problem. this is a serious problem because: 1) i cannot get my 3 children into the vehicle and 2) if we were in a crash and the doors froze shut i wouldn't be able to get my children out of the vehicle in a timely manner. *ak i have contacted two different toyota dealers. neither dealer had heard of the problem or offered any solution. i contacted the national number for toyota and filed a formal complaint. they too, had not heard of this problem and did not offer any solutions.
11/01/2004104/01/2004
 When the manual sliding door window was open the door would not stay in the open locked position. if the consumer was parked on a hill the door would not stay open and closed on the childen exiting the vehicle. *ak *nm
06/06/2004106/01/2004
 When our vehicle was just purchased, we had brought it home and was showing it to family when our 2-year old son pulled on the sliding door handle, and the door began to open (we thought the child locks were on, but this was not the case). he was surprised and was afraid of falling out of the van, so he just held onto the handle. as the door was opening, his head then was dragged between the sliding door and the side of the van. but the van door did not stop opening. it just continued opening, exerting even more force on our son's head. fortunately we were able to grab the door and forcefully pull it back closed before our son was horribly injured. we were under the assumption that the safety feature of the sliding doors would have stopped the door from opening when it felt resistance, but that was obviously not the case. *ak
07/05/2004500010
 Rear manual passenger door in toyota sienna le (8 passager) does not latch under certain conditions ( we have narrowed it down to when windows are left opened). in texas due to heat conditions, windows are left open during spring and fall seasons. my dogs have been struck numerous times by non-locking doors and it has also caught my hand once (when parked at an incline). this is very dangerous and we have instructed our kids to only use the right side power door due to this safety issue. dealer has indicated they cannot fix the problem. for a vehicle designed for family use (including kids), this issue needs to be resolved before kids get hurt.*ak
12/06/20031011/15/2003
 Driver side outside door handle would get jammed in the open position. the interior lights would be on, which was noticeable if it was dark outside. but if it was bright and sunny it was easy to miss. the door appears to be closed, but it was not. a few times i started driving with this condition, and the driver side door flew open when i turned! you would have to stop the car, and get out and push the outside handle back to its normal position for the door to stay shut. i took it to the dealer, and they just squirted some lubrication into the handle. this seems like a short term fix, and it could start happening again. *ak
12/01/2003100001
 We own a 2004 toyota sienna limited awd. the vehicle was parked on a 10 % grade, the button to open the passenger side auto sliding door was pushed to open the door. rather than opening slow and controlled as normal, the door shut back at such speed and strength that it ripped the door off the tracks and up into the rear window. this did several thousand dollars of damage to the car...this is how hard the door slammed off the tracks, my son was standing by the door to get in and was knocked backwards onto the ground. a smaller child would have been seriously injured! toyota actually kept our car for 3 week so they could fly in engineers from headquarters to investigate... when pressed for information, we were told this is not the first time it has happened, the manager at our dealership was aware of 5 other cases. *la
 The consumer stated that while his 4yr old child was getting out of censored sliding door the child's right leg became caught in door and sustained a deep cut. the consumer had to hit the door to retract it. the dealers service technician could not duplicate the problem. please provide further information. *nlm
 The consumer stated that while the passenger was getting out of the censored sliding door, the door did not retract and the passengers arm got caught in the door which resulted in injury. the dealer serviced the vehicle but could not duplicate the problem. manufacturer has been contacted. please provide further information. *nlm
STRUCTURE - BODY - DOOR - HINGE AND ATTACHMENTS
09/01/2011106/01/2004
 2004 toyota sienna. consumer states problem with failure of door check mounting panel resulting in broken door welds *tgw the consumer stated the driver's door began making a popping noise when it was opened. three out of six door welds had broken and the only effective repair, was to have the door replaced at a cost of $2206.23. the consumer learned the problem was a result of an engineering flaw, and toyota had recognized the problem and responded with a warranty enhancement for the issue. however, with the warranty extension, the door did not begin to show signs of a problem until outside of the extended warranty period. toyota was willing to pay 25% toward the cost of the repair; however, the consumer believed that was unsatisfactory and believed toyota should cover the entire cost. *jb
07/12/200975000
 Tl*- the contact owns a 2004 toyota sienna. the vehicle was parked and the rear passenger automatic sliding door cable broke without warning. in addition, whenever parked on an incline the rear passenger sliding door closed abruptly. the contact had concern of the potential safety hazard. the failure mileage was 75,000. the vin was unavailable.
09/21/200965000
 Tl* the contact owns a 2004 toyota sienna. she stated that the cable for the sliding doors snapped, which almost caused the door to separate from the vehicle. the dealer was contacted. upon contact a technician advised her that because the warranty had expired, she would have to pay $2000.00 for repairs. no repairs were made. the failure and current mileages were 65000.
06/17/200965000
 Tl*the contact owns a 2004 toyota sienna. while the vehicle was stationary, the contact and a child opened the front driver's side door from the exterior of the vehicle. suddenly, the door closed abruptly. the child was struck while in the pathway of the door, but was not injured. the contact heard a clunking noise coming from the door prior to the failure on several occasions. whenever the front driver's side door was accessed, the failure would occur. the vehicle was taken to an authorized dealer for inspection and they provided a referral to an auto body shop for repair. the technician stated that the failure was contributed to failed welds. the contact was advised to replace the driver's side door at the estimated cost of $1,500. the vehicle has not been repaired and the manufacturer was notified. the failure and current mileages were 65,000.
04/25/200974248
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the cable on the driver's side sliding door snapped due to corrosion and rust. the failure caused a delay in opening and closing the door. occasionally, the door would open only halfway and could not be closed. when the contact attempted to override the door, she noticed that the cable snapped. the vehicle has not yet been repaired. the dealer stated that the hinge assembly and motor assembly needed to be replaced at the cost of $15,000. there were no recalls available. the failure and current mileages were 74,248.
02/01/20071
 The driver side rear passenger sliding door motor burned up and destroyed the cable and the door hinges broke and went off track. we were told it was not under warranty and would be $1700 to fix. *tr
09/15/2008680001
 2004 sienna back door left struts broken... will close the door when all open ..almost hit me..no warranty and need to pay $ca 800 to fix. *tr
03/31/200848800107/17/2004
 2004 toyota sienna xle -driver's side door hinge pops, called dealer, asked if there was a service bulletin on this problem. there is, but they send the van to a body shop for repairs (re-welding) and that will take 4 days. because it is under a service bulletin and not a recall, they do not provide a loaner or rental vehicle. *tr
03/01/2007204/28/2003
 Power sliding door inoperative stopped working not really sure of the date it stopped working(our lease was approaching the end) as we found sliding door to be too slow and not safe therefore we turned it off. we leased vehicle and therefore returned it. toyota parkway in hamilton,ontario,canada service performed a diagnostic test to tell me the cable and motor on the power door needed replacing. we were informed it would cost over $2,000 to fix the door(cable and motor) i was given the option to take elsewhere for a quote. where i had it fixed said there was nothing wrong with the motor it did not cost me $2,000. i returned it to toyota with the door working. i spoke to the general manager (parkway toyota) and he mentioned there were problems with the power doors. he refused to cover my costs as i did not have it fixed at toyota. i was not told that they would take care of it in the beginning. both sliding doors freezing shut in cold weather- passengers had to go out the hatch door i have heard of melting ice pooling on the door but nothing done to correct. we returned vehicle fed up by this point. too many recalls and issues for a toyota. *tr
09/20/2007720001203/16/2005
 Tl*the contact owns a 2004 toyota sienna. the automatic driver side door began to have difficulty opening and closing on several occasions. approximately one month later, the top hinge from the driver side automatic door detached from the vehicle, but the lower hinge remained in tact. the dealer was notified after each failure and now they have replaced the hinge, motor, and door cable. the current mileage is 72,750 and failure mileage was 72,000. updated 01/08/08 *bf
11/17/2007110/10/2004
 Toyota ref #200711200190 (customer satisfaction reference #) my husband mini van sliding door cable shoot a very hard piece of plastic out and the cable dislodged from its hinge. luckily that we did not have any one sitting in the path of the hard plastic which has a lot of sharp angles, and a pointing corner. i see this is major safety issue. but the customer sat. rep (danner ??)is not taking this seriously. i talked w/ the dealer repair person that he said that he had saw a few of the same problem. i know my car is out of warranty, but i would feel very bad someone else is harm by this defect. i told toyota that i intend to report this to the consumer safety to make sure people aware of this design defect. *tr
10/02/2007430001
 No warning given. driver's door check (not sure if that is technical name- not the hinge) started making popping and clunking noise when operating door. tried lube, no improvement. took to dealer and they said the weld must be broke. they agreed to fix it under warranty even though we are just out of the warranty period. body shop called to tell us it cannot be fixed, broken too badly. they will have to replace the door! *tr
10/01/2007450001807/20/2004
 Driver's door stop is defective and requires a welding procedure in order to fix the problem. warranties do not cover the repair and toyota has not issued a recall although their are numerous complaints regarding this manufacturers defect. the door will make a very loud banging sound when while it is being opened or closed. i have 2 other friends with the ame vehicle and the same problem. 2004 toyota sienna. *tr
10/08/2007410001
 We own a 2004 toyota sienna. it has 41,789 miles. at approximately 41,000 miles my drives side door started making a popping sound when opening and closing the door. it sounds as if it is catching on something when the door is opened and closed. i had taken the van in to the dealership in december 2005 because it was making a horrible grinding squeaking sound when the door was opened and closed. the dealer lubed and adjusted the hinges at that time. now 2 years later, i was told by the dealership that the whole door has to be replaced at the cost of over $3,000.00 and since i am outside of my warranty it is my responsibility. the man at the dealership said this is a common problem, we see it on these siennas all the time. if this is the case why isn't toyota doing a recall on the door weld/hinge. toyota is aware of the problem because they sent out a technical service bulletin with the vin numbers of the vehicles that it affects, but only to fix it if the car is under 36,000 miles or 3 years. the service bulletin is for siennas year 04 - 06. i would be very surprised if there are still 04 out there that are still under the 36,000 mile warranty. this vehicle has already had 4 recalls, why aren't they recalling the door? *jb
07/01/20062987910006/30/2006
 Tl*the contact owns a 2004 toyota sienna. the contact heard a loud popping noise when he opened the drive side door. the dealer stated that the door hinge caused the failure and they replaced the hinges. approximately one year later, the noise recurred. the dealer stated that the hinge caused the failure again. as of september 14, 2007, the dealer had not repaired the vehicle. the failure mileage was 29,879 and current mileage was 32,000.
08/01/200730000007/14/2004
 This is for a 2004 toyota sienna. the driver side door is not closing completely. it appears the welding for the door check is the culprit. the door does not feel secure when closed. i brought the door to the toyota dealership and they said it was out of warranty. you are sol. i called toyota customer service and they told me to call the dealership.
03/01/20073600018007/01/2004
 Tl*the contact owns a 2004 toyota sienna. the contact heard a clicking sound when opening and closing the driver side door. the dealer stated that the door latch hinge made the noise because the weld failed. the vehicle has not been repaired. the current mileage was 39,000 and failure mileage was 36,000. the consumer stated toyota corporate office offered a good-will reimbursement of $750 and vehicle was taken to dealer for repairs at no cost to owner. updated 12/12/07 *tr
06/05/20073970004/20/2004
 Driver's door detent weld failure. i have an '04 toyota sienna that on the driver's side door uses a detent strap to hold the door open at certain points. where the strap is held at, on the door, there are two spot welds that attach the bracket to the door. the strap is bolted to the bracket. the problem seems to be that two spot welds are not strong enough to hold this bracket. after i found out there was a problem with the door, i contacted my local toyota dealer, and the service person was ware of this condition . they said it would have to be sent out to a body shop to be repaired. after discussing it with this person and the service manager the dealerships position was that it was out of warranty and that there were no recalls on it at this time. i checked a website for toyota sienna vans and found that this problem was bigger than the dealer wanted to admit, and thousands of these door welds failed. one person posted that a local body shop was replacing 7 doors a week on average. i called the dealer that i bought the van from and without even seeing it they knew of the problem and said that they will take care of it under warranty. they claimed that toyota was working with them to take care off the problem. so, i want to know what it takes to make this or anything arecall. is it up to the manufacturer to decide or just number of complaints. i urge anyone who has a problem like this, even if it was taken care of under warranty, to call toyota consumer affairs and let them know about it. the phone number is 800-331-4331. *ak
02/01/200713000010
 Tl* - the contact owns a 2004 toyota sienna. while driving the vehicle at various speeds the driver's side and passenger
09/07/2004190002
 Rear driver's side door came off the track. as a result, door did not shut properly. *ak
07/05/2004500010
 Rear manual passenger door in toyota sienna le (8 passager) does not latch under certain conditions ( we have narrowed it down to when windows are left opened). in texas due to heat conditions, windows are left open during spring and fall seasons. my dogs have been struck numerous times by non-locking doors and it has also caught my hand once (when parked at an incline). this is very dangerous and we have instructed our kids to only use the right side power door due to this safety issue. dealer has indicated they cannot fix the problem. for a vehicle designed for family use (including kids), this issue needs to be resolved before kids get hurt.*ak
07/02/20041
 While driving driver's side sliding door locked and unlocked for no reason. vehicle was taken to the dealership, were they replaced the motor latch and a hinge. *ak
10/10/20036000107/07/2003
 2004 toyota sienna ce model sliding doors problem. both sliding doors inside panels pop up at least 1 inch from the door frame. this causing the sliding door jam during opening & closing. one side of the door failed to open. *la
STRUCTURE - BODY - HATCHBACK/LIFTGATE
12/03/20123
 2004 toyota sienna xle limited. consumer writes in regards to problems with doors on vehicle. *smd the consumer stated the rear lift gate was repaired several times. the consumer was informed there was a recall involving a particular part on the vehicle, and she has been having problems ever since. the consumer stated when she opened the liftgate, it would fly open too quickly and when she closed it, it would essentially crush someone until it finally re-opened. the consumer stated the safety mechanism was clearly faulty. approximately two weeks ago, the left rear sliding door became difficult to open and close.
04/22/20121080001
 I tool my car last april to get my recall done on my lift gate and ever since that my lift gate is not working.. i have called them several times and have filed a complaint with toyota as well but it seems no one is listening to me. please help. *tr
01/29/2010750001
 I have a 2004 toyota sienna with power liftgate. on number of occasions, starting on the jan 29,2010, the lift gate would go up and rather than staying up, it start closing. when this initially happened, i was getting under the liftgate as it opened to grab a bag and quickly moved out of the way when i realized that the liftgate was starting close. on number of times, i had to manually push the gate up as it was closing to getting it to stay open. today on feb 4th, i took the sienna to the dealer at morristown, nj and they told me that there was nothing wrong. when i relayed to him that there was a recall regarding this incident, they looked it up tin their system and told me that my car was not the right model. i subsequently, checked my service record and indeed the struts for the liftgate were recalled and replaced by the same dealer in dec.,2008. now, a little over a year and 15,000 miles of driving, this problem is happening as described per recall message. i am worried that this issue has not been resolved or the struts that they replaced may be defective. *jb
09/09/2008455001
 I received a recall notice regarding my 2004 toyota sienna van to have the rear liftgate support struts replaced. i was advised that there had been reports of failure resulting in potential injuries. i visited the dealer 9/08 and had the struts replaced. following the replacement a problem developed. my liftgate is power operated and when i opened the liftgate it immediately reversed and closed repeatedly. i returned to the dealer on 10/20/08 and they replaced the struts again. the problem remained and on 11/3/08 the dealer insisted the motor had probably worn out and i had it replaced. the solution seemed to work until 1/09 when again the liftgate would go up and immediately back down. worse yet, the safety feature would not work (if the liftgate meets resistance; like someone in the way). if the liftgate meets resistance it is supposed to reverse. on 1/13/09 an employee of a retailer was almost injured while loading merchandise into the vehicle. the liftgate would not reverse and i had to pull him away. i went back to the dealer and they explained they have had many complaints. they went on to explain that apparently cold weather is to blame resulting in the struts not functioning properly. the dealer went on to explain that toyota to date does not have a solution. i'm amazed, this is a potential hazard. *tr
05/01/200412001
 Clunking noise noted on steering the 2004 toyota sienna just a few months after it was bought. it had gone through 3 recalls already when first the fuel tank, then the door sills, then the middle row seatbelt bezel, and finally recently, the rear hatch struts were all replaced. vehicle was test driven, but no mention of clunking documented. however, all this time, the clunking had become more noticeable, and vehicle had gone through 2 alignments already, with only about 42,000 miles on it. last serviced for alignment, dealer did note clunking and recommended replacement of intermediate steering shaft. it is now becoming more difficult to steer the vehicle, especially at low speeds, and k-turns now require more maneuvers, and the steering radius has increased potentially causing collisions with objects or pedestrians if compensatory action is not initiated. (steering output has sometimes been unpredictable). second component is lack of tpms sensors when tires were changed at a facility, and i had the facility document the lack of sensors. *tr
06/03/2008620001
 The rear liftgate on my van will open then close suddenly. if a person were to get in the way they could be crushed and seriously injured. *tr
05/01/2008441851
 Rear hatch struts on 2004 toyota sienna failed on approximately 01may08. liftgate closed on my wife and six year old nephew. had to use considerable force to reverse the action of door. took the car with rear liftgate strut warranty enhancement to the dealer on 21may08 and the repair was made,but the liftgate still fails to stay up. *tr
12/12/2007380001212/10/2004
 2004 sienna's trunk hydraulics failed, causing serious injury risk. *tr
01/23/200810004/29/2004
 The rear automatic lift-gate of my 2004 toyota sienna is defective. approximately 50% of the time the lift-gate opens and immediately starts to close on top of your head. it's gotten so bad that my family now pushes the button to open the rear lift-gate while we stand clear and then when it reverses, we keep pushing the button on the remote over and over until finally the rear lift-gate will stop reversing and stay up. only then can we duck under the door to get what we need out of the back. in the early stages of the problem, family members were whacked over the head at least a dozen times. it didn't take long to learn that the rear lift-gate cannot be trusted. it began as an intermittent problem, but it happens every day now. the dealership said this morning that the problem is not under warranty. *tr
11/27/2007290001508/01/2004
 Tl*the contact owns a 2004 toyota sienna. while attempting to open the rear door with lift gage button the door opens a few inches and will not stay open, it closed with force and without warning. the struts have failed when attempting to manually hold the door in the upright position. the power cycles automatically engaged while attempting to manually lift the door. the dealer advised the contact to disconnect the battery then reconnect it to reset the computer; however, that did not correct the failure. the current and failure mileages were 29,000. updated 01/17/08 *bf the consumer stated the defect is still affecting the vehicle to date. updated 01/17/08 *tr
11/27/200710
 After opening the power rear hatch on my sienna 2004 minivan the rear hatch closes automatically. when it starts to close you can not stop it from closing. luckily no one has been injured. *tr
11/26/20071
 Power rear hatch will not fully open and closes on its own. vehicle has 36100 miles and its warranty expired in aug 2007. could cause potential injury and or death. *tr
11/22/2007380001208/17/2004
 The car has a power liftgate. the gas struts that hold up the rear liftgate intermittently fail and the liftgate will not stay up. this will also cause the power liftgate to engage and it will attempt to shut the liftgate while you are standing under it. the door has closed on me several times and has caused injury. *tr
08/04/20071
 (1) we were packing our car to return home from vacation. i used my key fob to remotely open the power hatch. we had no prior problems with the hatch. (2) the hatch rose to the top but did not catch. we attempted several times more using the key fob, depressing the inside power hatch button, and opening it manually, but the same thing happened each time. we obviously had to store things in the back so we held it open manually. upon returning home, we tried to hold it open using a lacrosse stick, but that stick slipped and the door began closing. it did not stop when it approached my wife and worse continued to close after she pushed back on it. luckily, we she was able to get out of the way. (3) we are taking it to a dealership this week. it does not open more than 1/2 way now. *tr
10/31/2007300001007/09/2004
 Power lift gate on 2004 toyota sienna dropped down and struck driver on back of neck causing injury. as in past, there was no warning prior to liftgate coming down approx 1-2 feet. vehicle was repaired two week prior by dealer, with new liftgate struts and brackets for same reported problem. vehicle only had 31,000 miles and was 3 months past 36 month warranty period. had to repair under extended warranty. *tr
10/25/20071
 We have a sienna 2004 limited. but recently the rear door closed it itself and hurt my daughter and son. the problem is a serious threat to safety of kid and please make a record of this problem. we hope you may help to find a solution to this problem. btw, the card was not involved in any significant accidents. *tr
10/24/20071
 Power lift gate unexpectedly closes upon opening and has closed on the person standing there. and has on occasion not repelled back after making strong contact with the person standing there. as a result, the individual had to quickly squeeze their way out while the lift gate continued to close completely. *tr
10/13/20075007/14/2004
 Toyota sienna 2004 liftgate slipped down and hit car owner in the head while unloading groceries from trunk. now, it slips down every time we open it. this is dangerous. called toyota and they told us there was nothing they could do about it. contacted our toyota repair shop to schedule repair. is this defect still under investigation? please inform. thank you. *jb
08/10/2007260006006/30/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the power liftgate would not remain open. the dealer stated that the rear hatch pistons failed and should be replaced. as of october 4, 2007, the dealer had not repaired the vehicle. there is a defect investigation for the structure: body: hatchback/liftgate (nhtsa action number ea06020). the failure mileage was 25,000 and current mileage is 26,500. *updated 12/12/07 *bf
09/16/200748000506/23/2004
 The car has a power liftgate. the gas struts that hold up the rear liftgate intermittently fail and the liftgate will not stay up. this will also cause the power liftgate to engage and it will attempt to shut the liftgate while you are standing under it. the door has closed on me several times, but i have not been injured. *jb
06/10/2007510001006/24/2004
 Power liftgate starts closing immediately after opening. does not stay open. when liftgate power is turn off, the gate slams down hard when released; if my child was standing behind door he would have been crushed. *tr
06/05/20074250006/20/2004
 Rear door struts failure.
05/01/200748000110/03/2003
 Tl*the contact owns a 2004 toyota sienna. the tailgate had the same failure as noted in defect investigation # ea06020 concerning the liftgate. the only exception was that the tailgate was not power operated. when the tailgate was lifted it fell down immediately. the dealer stated that the struts failed. the current and failure mileages were 48,000.*ak updated 05/23/07 *tr
03/27/200754000101/01/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the liftgate failed and comes crashing down if you do not manually hold the tailgate. the current and failure mileage were 54,000.*ak the consumer states that his wife had a personal experience where the liftgate hit her in the head while unloading the groceries. update 4/30/07*tr
01/17/200740000112/05/2003
 Auto powered rear door; when powered opened will open all the way and a few seconds later suddenly close without warning. it has happened a few times, only in cold weather. this has happened after toyota fixed the hatch studdering problem. i was injured (bruised) in the head due the door hitting me as it automatically closed by itself (note it did not stop closing after it hit my head). *nm
12/25/2006780001007/14/2004
 2004 toyota sienna minivan power lift gate closes in an uncommanded manner. this has happened with several times with myself and my wife while loading items in the rear of the van. i fear that it is a real safety issue if my wife or child would happen to be under there and not move out of the way fast enough. *nm
11/25/200634000105/21/2004
 Dt*: the contact stated while the vehicle was parked in the driveway, the liftgate was opened but the door malfunctioned and closed hitting the contact on the head and the back of the shoulder. the impact of the liftgate knocked the contact halfway inside the vehicle. there were no warning signals prior to the incident. the vehicle was not taken to the service dealer for repairs. the manufacturer was alerted who provided a claim #.
03/22/200511000504/30/2004
 I had a problem with the hatch door on my 2004 toyota sienna closing without warning and continuing to close when it came in contact with my back. i wrote to my dealer (sloane toyota in glenside, pa) about the problem in march 2005 (i have copied the text of that message at the bottom of this complaint), and they told me to take it in to have it checked out. i took it to a local dealer (peruzzi toyota in hatfield) and they fixed it, by replacing a switch, i believe. i asked if this was a known defect and they told me no. i recently saw an article in the philadelphia inquirer that identified this as an issue that has injured some people. i believe that this is a threat to cause serious, potentially, fatal injury. text of message from march 2005: to sloane toyota sent via e-mail on march 22, 2005 i bought a 2004 sienna from michael liss at sloane in may 2004. i recently had a problem occur with the rear hatch door closing without being prompted and without audible warning. it came down on my back and could have seriously injured me. it did not go back up when it came in contact with my body, but rather continued to shut. we have scheduled service with local toyota dealer, but i wanted to notify toyota of this issue. i could not find a way to submit an e-mail note to toyota corp., so i'm sending one to you. is this a known defect with the 2004 sienna? has their been a recall notice issued? this defect could cause permanent injury (or death to a young child). *nm
07/08/200636451105/21/2003
 After picking up our vehicle from naperville toyota service on june 20th, 2006, where it was brought in for an oil change and check-up, it was discovered the rear hatch struts had failed overnight, simultaneously, and without warning. this failure caused the rear door to open as usual but subsequently slam down on the vehicle owner with full force onto their head. although the injury sustained was minor, the rear door was unable to operated automatically and had to be physically held open to load or unload any cargo in the back. both the dealership and the national toyota consumer service hotline were informed of the safety issue. the repairs to the vehicle were quoted at $430.00 because the warranty was over by only 431 miles. ( case # 200607080129). there was an offer of a 50 dollar labor discount upon complaint. *jb
03/05/20061300002005/15/2003
 The rear deck lid on my 2004 sienna xle limited van has a remote automatic open & close feature. i used the auto open and while placing items in the rear storage area, the deck lid closed (under power) without command, striking me and my son. the auto-stop feature didn't engage until i pushed very hard against the lid. as soon as i let go, it came down again. there were no prior incidents or any unusual behavior to indicate a problem with the operation of the deck lid. the lid hasn't worked since and it won't stay open without someone holding it. a week after the incident i found a toyota technical service bulletin bo0003-04 that states back door stays for 2004 model year sienna vehicles have been redesigned in order to provide improved resistance to seal damage and prevent leakage. i checked my back door stays (gas or hydraulic filled struts) and they were both leaking. i checked the internet user forum siennaclub.org and found several similar complaints from sienna owners in the u.s. and canada. in my opinion, the uncommanded closing of a rear deck lid in a mini-van constitutes a serious safety hazard. just a guess, most mini-van owners have or transport children. there is no way a child could have stopped and reversed the lid that closed on me and my son. this should be a recall issue, not a service bulletin that toyota is not required to disclose and in fact, can charge to repair. *nm
02/10/2006165001004/01/2004
 Dt*: the contact stated the automatic rear hatch comes down without pressing the remote. the hatch hit the contact multiple times, but caused no injury. the dealership determined this is normal when the temperature is between 15-25 degrees, although this occurred at 30 degrees. the manufacturer determined this was within manufacturer specifications and no repair or action could be taken. the dealership suggested the contact try to manually hold the rear hatch open.
03/23/20051
 The rear hatch is reversing and coming back down on its own without pressing on the remote. the consumer anticipates that an injury can occur because it comes down with great force. *ak *sc *jb
STRUCTURE - BODY - HATCHBACK/LIFTGATE - HINGE AND ATTACHMENTS
03/18/2008489401006/11/2004
 For the past month or so, the power lift gate seemed to not go up/raise as high as i thought it did. then yesterday the power lift gate unexpectedly closed down. using the key fob/remote i raised it only to have it close again. i tried lifting it manually and it closed again. i locked the car and tried the lift gate again and it closed down. this makes the rear of the car inaccessible since it immediately closes down. this is very disconcerting since the door is very heavy and this is a mini-van which is frequently purchased by families with children. it would have been terrifying and possibly fatal to my young children if they were by the rear of the mini-van when this thing unexpectedly closed. *tr
02/10/2008280004007/15/2004
 1. events leading up to the failure: pressing either button (in the main cabin or on the key fob) top open the power rear lift gate 2. failure and its consequences: upon reaching the fully opened position (or very close to?), the power rear lift gate reverses and automatically closes on the operator without user intervention. since it's common to proceed to extract contents from the rear of the vehicle after opening the rear lift gate, injury ensues due to the powered closing of the rear lift gate on your head/arm/should/child. this has caused numerous minor injuries due to the significant force required to prevent the door from closing on the operator 3. the dealer has now replaced the rear lift gate struts twice and it's currently being worked on for a third time after a complaint to toyota corporate. the failures still continue and the dealer has said they have no clue how to fix the problem (during the second replacement of the rear lift gate struts). *tr
12/11/2007460002
 The lift supports on the rear lift gate of our 2004 toyota sienna has failed again during the middle of december 2007. the rear lift gate struck my wife on her head/shoulder but luckily did not cause her serious injury when it failed to remain open. we had the same problem in november 2005. at that time the repair/replacement was covered by warranty. this time, being that the mileage is now plus 46000, we thought that the extended bumper to bumper warranty offered by the auto dealer would cover the replacement again but was informed that the warranty did not covered struts, shocks etc. we purchased the vehicle new in august of 2004 and in november of 2005 the supports failed. after being replaced they failed again in december of 2007. the vehicle is used by my wife for transportation to and from work and other normal usage. obviously something is wrong with the design of the supports. *tr
08/18/200725600104/26/2004
 I have a 2004 toyota sienna xle with power liftgate. last month one of the two supporting strut is failing and i heard a leaking sound, then the door just automatically powering closing on me without my operation. i use a lot of strength to fight it back, almost hurt me. this is a serious safety problem with the defected strut. after this incident, the liftgate can power open it but not all the way, and very easily fall down to close with just a little touch of the pinky finger strength. i did some research and found out that toyota didn't recall for this safety issue with the defected strut, they only issue a technical service bulletin bo001-07 to address it. since my warranty just expired on april 07, i might not be able to replace it under warranty. for me, this is a very serious safety problem that it might result injury if a child is under the powered liftgate with this defected strut when it unexpected closing down with power lift. please investigate this safety issue. thank you! *tr updated 01-16-08. *kb updated *jb
08/03/200750000106/06/2004
 Liftgate struts on 2004 toyota sienna van do not hold the liftgate open. once the door is opened nothing supports the weight and the door slams shut. extemely dangerous for children or adults unloading the rear hatch. struts have failed. toyota refuses to acknowledge the problem. *jb
07/19/200772400108/13/2003
 Failure of the liftgate struts on my 2004 toyota sienna. for about two weeks, the liftgate failed to open fully. then one morning, my son attempted to open the liftgate and it failed completely, nearly crushing him. he was able to move and let the door close without injury. *jb
12/27/20066800010007/07/2004
 I have a toyota sienna 2004 xle. in late december 2006, we started having problems with the power rear door closing once opened. i just researched and learned of case ea06020 of the investigation into this problem. the door is completely non-functioning, sometimes closing slowly and sometimes slamming with such force we were afraid it would take off an arm or leg. the door came slamming down on our son's leg who luckily had a ski boot on which protected him from his foot being severely damaged. toyota says it needs new struts and will not pay to correct the problem. after my research it seems that even the new struts they are installing do not work. we have not had the struts replaced - we just don't use the door unless we have an adult to physically hold it open. we did see fluid leak from the struts when the problem started in december 2006. we are hoping toyota will have to recall this serious problem and fix it correctly. *jb
07/18/2007111/11/2003
 Failure of the liftgate struts on my 2004 toyota sienna. today i was opening my rear door to remove an item, i continued to fully open the rear door and released the door when it suddenly began to close rapidly at full force. i pushed my two children, 1 and 4, out of the way of the falling door to prevent it from falling on their heads. no one was injured and there was no warning. i will contact toyota to fix the problem if not i will have to pay for it myself. it is something that i use daily and it must be fixed. *tr
06/16/200779385501/15/2004
 The rear liftgate on the toyota sienna does not hold and will not stay up. this creates a serius hazard, especially when children are nearby. *ak
01/28/200789000102/01/2004
 In december, 2006, my tailgate closed on its own, injuring my wife. toyota replaced the rear stays (struts) under warranty, including the addition of some brackets. at first everything was fine. but when the weather turned colder (below 20f), the rear hatch would not open on its own unless opening under power. and then a couple of days ago (still very cold), the hatch closed on its own under power again. this time, my daughter and i were both in its path, but fortunately, so was a shopping cart. there were fortunately no injuries this time. i am frustrated that just 45 days after the problem was repaired it is already happening again.
12/14/2006382772006/05/2004
 In december we took our 2004 sienna in because the rear liftgate began closing on us expectedly. we have 3 young children and fear they will be seriously injured or killed. i see there is an investigation into this exact problem. both toyota corporate & the dealership have refused to fix it because it is out of warranty. *nm
10/16/200435007808/11/2003
 Struts on tailgate failed to keep door open. *jb
08/20/20061
 I own a 2004 toyota sienna and the liftgate struts have failed. no injuries as of 8/27/06. *jb
08/24/2006307/18/2004
 Rear hatch unexpectedly fell onto head. *jb
05/08/2006381003010/30/2004
 2004 toyota sienna van tailgate drops, hydraulic not function fell on my head it is permanently malfunctioning. *jb
STRUCTURE - BODY - HATCHBACK/LIFTGATE - SUPPORT DEVICE
06/30/2008
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear liftgate strut failed in the vehicle. he attempted to open the gate, but it would not open. in order to lift the gate, he had to trip the handle. the liftgate would not remain open and had to be held open manually. if the rear door was released, it would slam down hard enough to possibly cause an injury. the vin and mileages were unavailable.
03/10/200880000205/15/2003
 2004 toyota sienna ce(manual hatch):the hatch is hard to lift open and does not stay up--just slams down shut. very dangerous!! need 1 person to hold hatch open when accessing interior. *tr
03/09/200860000210/01/2004
 Rear hatch lift gate came down on my daughters back....not sure what happened, but it took a lot of force to free her. later the same day the lift gate opened all the way and then came down about a foot and hit my wife on the head....knocked her to the ground and caused a pretty bad headache for a day. after the gate hit her, it continued to close. right now the lift gate opens half way and then slams shut. *tr
12/20/20068
 In the winter of 2006 the gas struts that supported the rear cargo door failed. the struts did not fail completely. it appears that some, but not all, of the gas that charges the struts has leaked out. the problem manifests only in the cold weather when the gas volume in the struts is less due to the cold. in the summer the struts perform normally. *tr
01/09/200852000208/16/2004
 The lift gate on the van suddenly failed and struck me in the head. *tr
02/08/20081
 Toyota sienna 2004 rear power lift gate - gas struts failed causing the lift gate to fall below normal opening. *tr
12/05/20071005/03/2006
 I have a toyota sienna 2004 xle with power assist lift gate. the rear lift pate opened then immediately closed. it has hit me on the head several times. and my 18 month old daughter once. *tr
08/12/200760000250
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear hatch support struts failed and nearly caused severe injury to a passenger. the dealer has not inspected the vehicle. the contact noticed that the vehicle had not been operating correctly for a period of time prior to the failure. the purchase date was unknown. the current mileage was 62,000 and failure mileage was approximately 60,000.
08/18/200738000206/15/2004
 Toyota sienna le, rear hatch lift gate struts failed - struts do not support lift gate anymore, must be held or propped open to prevent closing on person. *tr
11/28/200720
 The lift gate struts on my 2004 toyota sienna without the power function failed unexpectedly and smacked my wife in the head. fortunately, she only had a little knob on her head and nothing more serious. thanks goodness one of my kids wasn't loading something at the time. they might have been crushed. i was looking for replacement parts online and saw that there's quite a few people having this same issue and thought i'd register a complaint. i'm 38 and have never had any sort of lift strut failure on any of my vehicles. this is particularly troubling given the weight of the gate and immediate failure of the part. *tr
11/01/2006350001204/01/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that when the liftgate was power-opened, it unexpectedly power-closed on its own. the door would re-open if it met resistance; however, it would continue to close. as of november 30, 2007, the dealer had not inspected the vehicle. there is an engineering analysis open (nhtsa action number ea06020). the failure mileage was 35,000 and current mileage was 45,000.
10/24/2004294511
 The rear door of my 2004 sienna collapsed on me. the door was not touched and it just collapsed on me. i reported this event to my local toyota dealer. they said that i was out of warranty and had to pay out of pocket for the repairs. i then reported this failure to toyota usa who then referred me back to the local toyota dealer. the local dealer again informed me that i need to pay out of pocket for the repair. my vehicle was out of warranty by 1 month. the local dealer wanted approximately $200-$300 for the repair. through the support of the online sierra owner's club, i found out that the strut on the back right support was broken. i ordered 2 struts from an autoparts dealer and repaired it myself in about 2 minutes for about $50. i installed 2 struts because i don't trust the toyota strut at all. *tr
10/13/20071
 While removing items from the rear section of the vehicle the lift gate dropped down and begin closing on me. as thought the locking device failed holding it up and open, it did not stop once gently touching me and i had to use force to stop it from closing further until i could get out from under it. the only thing i have noticed prior to this incident is that the gate seems to open/close slower than previously. now i do not use the rear storage unless absolutely necessary and even then, i do not allow anyone to work underneath it without a second person being there for support. *tr
11/04/2007109/08/2004
 Since i bought it, my 2004 sienna back door won't lift up easily. i need to lift it up. i need to pull hard to get it down and close. right after 3 years of struggle, one of the air strut failed. it won't go in and the rod was bent. *tr
03/01/20073000010006/05/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the struts on the rear door that support the lift gate failed. the lift gate could be operated manually or electronically. the rear door closes on the person under the door, but there have been no injuries. there is an open investigation (ea06020). the current mileage was 37,302 and failure mileage was 30,000.
08/10/200743000110/10/2003
 The rear liftgate struts on our 2004 toyota sienna failed to hold up the back tailgate. it collapsed on my wife and bruised her neck. should this have happened to a small child i think with the weight of this door could severely injury. we have not replaced these shocks yet as they are very expensive. we do not use tailgate without someone to hold it up. toyota never mentioned that there was a problem with these liftgates or have even upgraded the replacements so this will not happen again. *tr
09/23/2007280001006/24/2004
 Power rear gate did not stay open and closed after the gate reached opened position. because it did not stay open, rear cargo space was useless. in order to store some things, it needed to be held by another person. *tr
09/20/200443000106/27/2004
 The pressurized gas struts on the toyota sienna 2004 rear liftgate failed right after our warranty expired and the rear lift gate almost crashed on my wife head. *tr
09/11/20071
 Power liftgate failed and door came down on my back as i was retrieving items. had to have the leaking liftgate struts replaced at toyota. they charged an outrageous $450.00 to replace an obvious potentially dangerous part defect. *jb
09/01/200765000101/01/2004
 The struts on the manual liftgate of my 2004 toyota sienna failed at around 65,000 miles. the replacement cost at the local toyota dealer where the vehicle was purchased, was $391.07. this appears to be a frequent complaint among sienna owners. it would seem that toyota should issue a recall for this problem. *jb
01/01/19011
 2004 toyota sienna problems with the tailgate falling down. customer states the tailgate came down from the raised position without any warning and hit her in the head. *kb the consumer was no injured, however when the consumer tried to get the back door to go up via the back door switch or by using the remote, it would not go up and if she raised it by hand it would not stay up. *jb
09/08/2007106/20/2004
 I have a toyota sienna 2004 ce. when i try to open the lifegate, it failed to keep open the morning of sep 8 2007. and it hasn't worked since then. when i called the dealer, i was informed it will cost me about $640 to fix it since the van is out of warranty. i found out that the struts that raise the liftgate has a defect from internet.*jb
09/05/200712800109/26/2004
 I was unloading my 2004 toyota sienna when the struts holding up the rear hatch failed. i was pinned between the bumper/stuff i was unloading and the door. luckily i was able to push myself up with the door on top of me and only had bruising on my left arm. had the door fallen on my pregnant wife more serious injuries could have occurred. also i am pretty sure she would not have had the strength to push her self up with the weight of the door and the angle that i was in. i have the extended warranty so the struts will be replaced along but i have a $50 deductible. if i did not have the extended warranty i would be looking at $350.00 plus labor. *jb update 12/12/2007 *bf updated 12/12/07
09/01/200737500107/31/2004
 Toyota sienna 2004 power rear door closed inexpectedly and quickly hiting my wife's head. problem can be reproduced every time that the door is powered open. door drops several inches as soon as it reaches the fully-open position.
09/02/200710005/15/2004
 Power liftgate not supported by the gas struts. power liftgate opens and then begins to power close, knocking the person loading/unloading the car on the head or squeezing them between the liftgate and the rear bumper. has bumped me, squeezed my wife multiple times. i fear this could seriously injure the kids if they ever find themselves in the mouth of this hungry minivan! *jb
08/12/200425350105/13/2004
 Complaining in regards to the liftgate strut on my 2004 toyota sienna le. the liftgate came down on my head after anticipating the struts would hold and continue to raise the liftgate. this incident is a complete hazard to consumers that toyota should do something about. this happened two months after my warranty had expired, but still 10,600 + miles below the 36,000 mile warranty. a toyota dealer had told me that these struts are often changed. that tells me these struts are already known to be defective and at $175 - 181.00 each strut, they're not cheap. this is a serious safety hazard to buyers and especially for kids who help take out groceries from the trunk. a similar concern has been addressed by another person to consumer reports.org. defective parts are available and will be addressed to toyota. thanks for the help. *jb
01/01/200712
 2004 toyota sienna minivan: over a dozen times the automatic rear tail hitch has come down without warning and tried to close itself completely. the door traps you between it and the rear bumper, once hurting my child. toyota and the dealership said this was not under warranty and that there was no recall yet this seems to be a problem they are hearing more frequently. the dealership repaired the door at our cost. *jb
08/02/200742000206/19/2007
 1) rear liftgate operated normally - no indication of potential issues. 2) rear liftgate struts failed, causing the door to close unexpectedly, hitting my wife while she was underneath the liftgate. liftgate will no longer stay in the open position. using the power assisted feature to open the liftgate works, but it will close immediately after the opening mechanism disengages. 3) no resolution from toyota america customer assistance since the vehicle is past 36,000 mile warranty (currently @ 42,000 miles). *jb
05/15/2007185002002/01/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear hatch would close unexpectedly when it was opened all the way. the dealer stated that the struts needed to be replaced. there was an open investigation action # ea06020. the powertrain was unknown. the current mileage is 18,791 and failure mileage was 18,500. updated 02/01/08. *lj
06/30/2007540004012/20/2003
 The rear power rear liftgate did not stay open. it slammed close every time it was opened. this has twice caused unsuspecting vehicle operators to be struck, once in the head and once in the back. *ak
06/27/200772000109/11/2004
 Tl*the contact owns a 2004 toyota sienna. while attempting to open the rear liftgate, the contact noticed that the struts had failed. as a result of the failure, the liftgate became very heavy and difficult to open. the contact took the vehicle to the dealer and was told that he had to replace both door struts. the current and failure mileages were 72,000.
04/26/2007600002506/15/2004
 My 2004 toyota sienna rear liftgate failed numerous times - including falling without warning on my 5 year old daughter - she was not hurt thankfully. no warning - the gate would just start to fall. it did not matter if it was in power lift mode or manual. i took the van to toyota, hoping they would fix the problem. they said since i have 60k miles it is out of warranty. i took the van to my mechanic and he replaced the struts with others, that do not allow me to use the power option. *tr
06/29/200738650105/29/2004
 On 6/29/07 i opened the back door of my 2004 toyota sienna to put the stroller in. while i put the stroller in, the back door suddenly come down and hit my head. i try to open it again but it won't stay open and keep falling back down. i call toyota dealer and ask them about the problem. they told me that i may need to replace the back door shock. i asked them if it is still under warranty and they told me that it is not because my vehicle is 38,000 miles and more than 3 years. i believe this is a safety issue and it can cause serious injury. i believe toyota should recall and fix this problem free of charge. they told me it will cost me $270 to fix them and i make appointment with them for repair next week. *tr
06/06/200769000108/01/2003
 Failure of gas struts on liftgate of 2004 toyota sienna resulted in liftgate not fully opening and proceeding to close , motor-driven), immediately upon reaching the end of travel of the powered opening. first occurrence approximately 3 weeks ago, now occurs continuously. liftgate must be held or propped open. no injuries to-date. however, several near-misses , bumping head/shoulder into gate as it is automatically closing, have occurred. so far, no repair has been made. awaiting resolution by dealer. defective struts were still installed. *ak
05/31/200752900108/02/2004
 During this winter (2006-2007) we noticed that the rear tailgate on our 2004 toyota sienna (purchased in aug 2004) wouldn't open up all the way. we thought this to be the cold temperatures. however, this week, the rear liftgate failed all together. the struts that keep the gate up have ceased to operate. my wife was able to lift the gate, but it came down and slammed shut to her surprise. pretty scary since we have a 3 year old who's seat is the back and likes to enter through the tailgate. the right strut (looking at the tailgate) seems to have leaked and has left a film on some of the plastic molding for the rear taillight. my wife contacted our local toyota dealer, whom we have worked with before, and was given an estimate to have the struts replaced (about $411-$435). she was told that the have seen this problem on other siennas of the same year. i have called toyota and was basically told that they would open a case with the dealer to what can be done to help me out. i am currently waiting for the call from the dealer. *tr
05/28/200775000106/15/2003
 Power lift gate gas strut failed. gate hit spouse from behind. lift gate dropped unexpectedly. it currently does not work at all passenger side gas strut is leaking fluid. *tr
05/08/200759000105/28/2004
 Power lfitgate was closing unexpectedly on the 2004 toyota sienna xle fwd because the struts supporting the lftgate failed. *ak
04/07/2007600001
 The two liftgate support arms failed and the door fell on my head. i was not seriously hurt, but had a knot on my head. toyota and the local dealership refused any responsibility. this door has not yet been fixed because it is expensive ($520) and since they are continuing to use the same parts, this will probably happen again! *jb
03/15/200737100109/15/2004
 Right side rear hatch support strut failed causing the hatch to self-close instantaneously after opening. i began to load groceries as the hatch opened and the hatch closing startled me to jump into the traffic lane of the parking lot. no traffic. strut replaced at dealer at my cost. old part retained by dealer. *jb
04/13/200765300107/03/2004
 Struts on lift gate of 2004 toyota sienna failed suddenly, making lift gate dangerous, and causing minor injuries when being used to myself and my children. *jb
04/11/200738500111/25/2003
 2004 toyota sienna, rear lift gate hold open gas struts failed with rear hatch in full open position causing rear hatch to slam shut narrowly missing my wife. failure may cause severe injury if person struck by falling door. toyota contacted, vehicle out of warranty by 6 months & 2500 miles. no assistance offered. parts ordered from local parts dealer. *jb
02/15/200735000505/01/2003
 Rear tailgate struts bind and fail to hold up tailgate. *jb
03/01/20071
 Toyoata sienna rear power liftgate abruptly reverses directions and begins to close immediately after it has opened up. liftgate will not remain in open position. if liftgate is opened manually the struts provide no lift assistance or support - liftgate door is very heavy. this is a safety hazard & liftgate is not able to be used with this defect. each attempt to open the liftgate results in failure.*ak
10/09/20061
 The liftgate struts on my 2004 toyota sienna minivan failed. the liftgate (manual, not power) slammed down with no warning while i was putting groceries in the back. if i had been in the way, i could easily have been injured. if either of my children had been helping me, they certainly would have been hurt! *jb
11/18/200632000110/10/2004
 Back door (gate) started to fall down at colder temperatures (approx. 50 f). after couple of month the gate doesn't stay up anymore. it just falls down. also, whitish spots started to appear on the dashboard in the area where there is an airbag is located. *jb
03/02/200735000103/04/2004
 Rear lift gate struts fail causing injury to head when door is in the open position. lift gate does not open to the full position and the problem gets worse during time. if the person opening is not aware that the clearance is not sufficient, the sharp edge of the door can hit user in the forehead. *jb
01/28/200789000102/01/2004
 In december, 2006, my tailgate closed on its own, injuring my wife. toyota replaced the rear stays (struts) under warranty, including the addition of some brackets. at first everything was fine. but when the weather turned colder (below 20f), the rear hatch would not open on its own unless opening under power. and then a couple of days ago (still very cold), the hatch closed on its own under power again. this time, my daughter and i were both in its path, but fortunately, so was a shopping cart. there were fortunately no injuries this time. i am frustrated that just 45 days after the problem was repaired it is already happening again.
01/25/200728500708/12/2003
 Tl*- the contact owns a 2004 toyota sienna. the contact explained that the rear door liftgate did not stay open when used. the contact would push the key fob to open the automatic rear door and the door would open. after a short period of time they would close without warning. the door normally has a chime to alert the contact when the door is closing, but when it closes in error there isn't a chime to alert the contact of the closing. the contact has been hit several times because of this failure. *ak updated 2/27/2007 -over the past few weeks the rear door would close immediately after being opened. the vehicle was taken to the dealer but hey did not fix it. *nm
11/01/200541000104/01/2004
 Tl* - the contact stated that while the 2004 toyota sienna was parked in the driveway,and the liftgate was opened, the door malfunctioned and closed hitting the contact on the head and the back of the shoulder, causing his knee to hit the back fender. the impact of the liftgate knocked the contact halfway inside the vehicle. there were no warning signals prior to the incident. the vehicle was taken into the service dealer menlobe dodge toyota in bountiful, ut) and they stated that they couldn't do anything to remedy the issue. the contact can provide copy of the invoice from the service dealer. *jb updated 04/16/07 *tr
12/22/2005370001012/15/2004
 I own a 2004 toyota sienna, purchased new, from the palmer's airport toyota in mobile, al. in late 05, the back hatch lift struts started failing. first it opened sluggishly, and proceeded to shut spontaneously. these following are the 5 incidents occurring between dec. 05 - jan. 07: hatch came down on husband's head; hatch completely closed on my 9 year old son's hand; hatch struck me in the back of head and neck; came down on my father's head; and struck my brother across brow. my husband has notified the dealership of the problem. husband filed report with toyota us hq. however, we don't feel toyota has taken this seriously. we followed up w/toyota on getting the parts replaced as they have decided this isn't important enough to issue a recall. (we researched many similar cases on the internet). we were told these parts were so new no one would have them but toyota. the cost will be $400+ for parts. as a family with an autistic child, we are forced to take money designated for his necessary medical bills to pay for this repair to prevent serious injury! the lifts failure has made it difficult for anyone to open. the door is unpredictable, so as a precaution, i have to get my autistic son to stand in the opening while i load my groceries! i have to do it quickly, because the door is so heavy his arms get tired. if he is not with me than i have to use a 5 ft. wooden pole, that i carry with me for this issue, to prop open the door. soon, i will have to load my packages through the passenger doors, forgetting all about the back 3 seats, and cargo area that i paid for. i hope someone will turn up the heat on toyota to issue a necessary recall on these hatch struts. i don't feel that i should pay for a commonly occurring vehicle defect that people nationwide are dealing with! i hope it doesn't take the death of an innocent toddler before someone intervenes with a timely recall! thank you for your attention to this matter! *nm
11/03/2006368304508/23/2004
 Liftgate closes unexpected without any input after being opened. it has closed on my wife's head, my 4 yr old, the bagger at the grocery store, and myself. my 4 yr old had a bruise on her head. this has been happening for about 2 months. it was just once in a while at first, but now it won't stay open at all without being supported by hand. i've gone to the local toyota dealer and they want to replace the stays at a cost to me of several hundreds of dollars. no repair has been made yet. *jb
12/20/200646500108/25/2004
 2004 toyota sienna lift-gate struts on the rear hatch failed. both struts leaked, then completely failed causing the lift gate to fall. lift gate no longer stays open, but completely drops. *jb
11/23/2006365001509/20/2004
 The liftgate on my 2004 toyota sienna closes unintentionally and unexpectedly. this problem started a couple of months ago. it has trapped me several times now. i have to use the key (in my hand or pocket) to get it to reopen. it closes silently so that you don't know that it is happening until it is too late. it poses a very dangerous situation for my wife and kids (9 and 12) if they were to be trapped. i now am conscious of this failure and watch for the door closing and simply quickly move out of the way. *nm
12/01/200620
 Intermittently the back lift door on our 2004 toyota sienna xle minivan closes unexpectedly. so far, no one had been injured by the closing door, but we have had a couple of very close calls. this happens when only the door has been raised using the remote control and most often on cool wet days.. *nm
12/04/200656000202/15/2004
 The power lift gate has twice reversed operation for no apparent reason and without warning. the first time i noticed and was able to move out of the way. the second time, my wife was about to walk under it and ended up hitting her head rather hard on it. the van is almost 3 years old. it is currently at the dealership service center, who initially suspected the cause to be some sensors within the liftgate. *jb
11/30/200640000111/28/2006
 Toyota sienna 2004 with power lift gate. opened the lift gate on the van we just purchased and the lift gate started to come back down hitting my wife in the head while she was trying to load something into the van. *nm
11/18/200442900110/02/2004
 While loading groceries, i opened the liftgate on our 2004 toyota sienna and it slammed shut. apparently the liftgate struts have gone bad. *nm
11/19/2006247002
 Rear power hatch came down on my back 2 times about an 1 hour apart. about a month ago they replaced the rear struts for the same problem, the hatch came down on a car wash attendant. *nm
11/09/200645000305/01/2003
 Dt*: the contact stated the rear lift gate malfunctioned on a worsening basis and almost closed on the contact's head. the vehicle was taken to the dealer, who determined the rear support device of the liftgate failed and needed to be replaced. the manufacturer was contacted and stated the vehicle was not included in any recall due to the vin. the vehicle was currently at the dealers for further repairs.
10/18/200660000105/15/2003
 1. opened rear door on 2004 toyota sienna. 2. the hydraulic struts failed and door fell on my head. no severe injury. 3. at this point, i'm looking to replace the struts but the cost is about $450. *nm
09/14/20065380010006/28/2003
 Rear hatch struts failed on 2004 toyota sienna, causing rear hatch to slam shut. *nm
03/01/2006150002010/15/2003
 The liftgate slipped, failed and came down on the owner. because it was set for auto closure, it came down with a mechanical force behind it. i had to disable the auto closure because of this and then it just came crashing down by gravity. it would start to slip slowly so you didn't know it was happening, then past a certain point, just came flying down. *jb
09/19/200638219110/18/2004
 Dt*: the contact stated the hydraulics that held the hatch open failed and caused the hatch to fall. the dealership replaced the hydraulic assembly.*ak updated 1/25/2006 - *nm
07/05/200672000108/02/2004
 Dt*: the contact stated the button on the key to open the hatch was depressed and the hatch went up, then immediately went down and would not stay open. to ensure the hatch would stay open, the contact had to hold it up. the dealership determined the shocks were defective and the shocks were replaced.
08/29/2006252462507/10/2004
 Rear lift gate of 2004 toyota sienna van upon reaching full open position using the automatic opener will reverse itself and close. this event occurs when the outside temperature is below 50 deg f. the latest event was 8/29/06 this event has occurred numerous times in the past year. the dealer could not duplicate the problem in the shop. there have been no injuries involved, but the liftgate has hit me on the back of the head several times. *nm
08/29/200625000106/23/2004
 Dt*: the contact stated while the lift gate was opened automatically with the keyless remote, it fell downward without warning. no injuries were sustained. the vehicle was inspected by a dealer who determined the hydraulic lift gate arm support device needed to be replaced. after the replacement, the problem later returned. the manufacturer was not alerted.
07/01/20063007/01/2004
 2004 sienna hatch failing (lift-gate struts). *nm
08/04/200667000109/07/2003
 2004 toyota sienna rear hatch hydraulics no longer hold up the hatch. the cost to replace these is $167.71 each!! i have had numerous other problems already with the vehicle in the two years i have owned it....crack in radiator, failed motor on automatic window, drive shaft had to be replaced...wand with wipers etc..had to be replaced. i am beginning to think i got a lemon. but the hydraulics on the hatch...after only two years. found an article that this was being investigated by you guys involving approximately 400,000 vehicles. has there been any resolution to this? *nm
07/15/200645000111/28/2003
 July 15, 2006 noted that rear hatch would not rise when commanded nor would it stay up when opened manually. took to authorized dealer shop and was told that both rear hatch stays (struts) had leaks and would need to be replaced. quote was 430$+ for repair. vehicle is less than 36 months old, but has more than 36,000 miles. found sienna owners website on internet which directed me to toyota technical service bulletin #bo003-4. identifies this part as a known design deficiency. *jb
03/09/200527336203/12/2004
 When the outdoor temperature falls into the single digits or below the gas filled liftgate struts failed to hold the liftgate up. as a result the hatch closes rapidly. the hatch has fallen twice hitting the owner in the head and back. the part was replaced, however the problem recurred. *ak *nm updated 1/27/2006 - *nm
STRUCTURE - BODY - ROOF AND PILLARS
11/27/20046000207/17/2004
 On two separate incidents and in two separate car wash establishments, the sunroof on my 2004 sienna just purchased in july '04 leaked. incident #1 both my husband and i witnessed the back edge of the sunroof open up while going through the drying process and hence the h2o that was on top of the roof and glass traversed around the edges and into the car. incident #2 i was not watching for a similar occurrence but i received a bath of water on top of my head, coat and lap. i examined the sunroof and it was wet on at least 3 sides (2 sides and back side). upon leaving and then braking h2o came down around and through the openings surrounding the map lighting in between the two front seats. when i took the vehicle to the dealer they told me that my sunroof is operating normally and that a car wash is not a normal condition. i disagreed w/them. they subjected the vehicle to high pressure water but did not re-create the problem because they did not take the vehicle through a car wash. they were questioned on this. they're still contending that my car is fine. i say it is not, a sunroof on a 2004 vehicle w/less than 10k miles should not leak or open up. investigating this would be appreciated. *nm
STRUCTURE - BODY - TAILGATE
06/19/2008410001
 2004 toyota sienna power rear lift tailgate malfunction. tailgate lifted normally then suddenly and without warning began powered closing, striking my wife in the back. i was able to reproduce the malfunction repeatedly. the malfunction occurs constantly. the consequence should a child or elderly person be struck by the rear gate. it has not been repaired yet. *tr
02/25/200812
 Automatic rear tailgate door sometimes closes by itself after opening, causing potential injuries to people who are leaning into the vehicle to unload the van. this happens often, mostly in the winter on cold days. *tr
12/17/2007504002005/01/2004
 My toyota sienna with power lift gate has become unreliable and will initiate closure without warning or initiation. replacing the hydraulic support struts has not corrected this problem. when i search the internet i found that this was a common complaint. it could cause injury or death if the door initiates closure when a person is not expecting it and vulnerable. *tr
10/01/2007108/14/2004
 2004 toyota sienna opened back door dropped unexpectedly causing minor head injury and property damage. *jb
05/01/200748000110/03/2003
 Tl*the contact owns a 2004 toyota sienna. the tailgate had the same failure as noted in defect investigation # ea06020 concerning the liftgate. the only exception was that the tailgate was not power operated. when the tailgate was lifted it fell down immediately. the dealer stated that the struts failed. the current and failure mileages were 48,000.*ak updated 05/23/07 *tr
12/21/20048000503/01/2004
 The liftgate on my 2004 toyota sienna minivan, which is equipped with a automatic opening and closing feature, will sometimes start to close when it is in the open position. although i reported it as one incident date per your form below, the problem really occurs intermittently throughout the winter season. the problem seems to always occur only when the temperature is below freezing. both my wife and i have hit our head on numerous times when we are unpacking the car from the rear and the liftgate starts to close without any prompting from us. i reported the car to the dealer once and they took a look at it and could find no problems. once again, the problem seems to be triggered by the cold weather. toyota needs to be responsible and fix the problem before someone looses and eye or potentially gets killed by walking full speed into the closing liftgate. *jb
STRUCTURE - BODY - TAILGATE - HINGE AND ATTACHMENTS
08/01/200770000207/01/2004
 The power liftgate of my 2004 toyota sienna has failed. the liftgate has unexpectedly closed, but is now inoperable due to strut failure. the liftgate is very heavy and closes with much force. *tr
11/01/20071
 2004 toyota sienna with tailgate failure. consumer states that tailgate fell when it was opened. luckily the child was able to move quick enough so no injury occurred. consumer believes the hydraulic system failed. *kb the consumer was told the trunk struts and brackets needed to be replaced. *jb
11/17/20071
 Power tailgate/rear hatch comes down without warning. it would only do it once and a while but now its everytime. my wife has been caught when it comes down. even when manually pulling the tailgate up it does not stay up. this is a very heavy tailgate and is dangerous if a child would get caught in between the opening and the tailgate. *tr
11/05/200736840108/17/2004
 Out of the blue our tailgate no longer stays up. the trunk struts need replacing according to the dealer. our five year old told us of this problem when he was trying to get something out of the back. luckily he was not injured. we are going to get the problem fixed. i've read online that an investigation through you has been going on since dec. 2006. i'm concerned that we had never been told this is a potential problem in a relatively new car. i've read of other close calls for injuries and am surprised that there have been none considering the weight of the tailgate and the force with which it closes. *tr
10/01/2007460003504/01/2004
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the rear power liftgate closed without warning. the dealer stated that there was damage to the struts that support the liftgate. as of november 14, 2007, the dealer had not repaired the vehicle. the failure mileage was 46,000 and current mileage was 49,000.
05/31/200752900108/02/2004
 During this winter (2006-2007) we noticed that the rear tailgate on our 2004 toyota sienna (purchased in aug 2004) wouldn't open up all the way. we thought this to be the cold temperatures. however, this week, the rear liftgate failed all together. the struts that keep the gate up have ceased to operate. my wife was able to lift the gate, but it came down and slammed shut to her surprise. pretty scary since we have a 3 year old who's seat is the back and likes to enter through the tailgate. the right strut (looking at the tailgate) seems to have leaked and has left a film on some of the plastic molding for the rear taillight. my wife contacted our local toyota dealer, whom we have worked with before, and was given an estimate to have the struts replaced (about $411-$435). she was told that the have seen this problem on other siennas of the same year. i have called toyota and was basically told that they would open a case with the dealer to what can be done to help me out. i am currently waiting for the call from the dealer. *tr
STRUCTURE - FRAME AND MEMBERS
01/09/2011116000
 2004 toyota sienna van drivers side sliding door rear latch has become detatched and the door won't close. not only is this a safety hazard while driving but the locks will not engage with an open door.
08/07/201077000
 I bought a 2004 toyota sienna in march 2004. august 2010, i noticed that the driver's side door did not close smoothly & noticed that the door stop (midway between hinges) was busted. i bought the part & thought this was all that needed to be replaced. it got really bad really fast to the point that the door made a lot of popping when i opened & closed it & it was becoming difficult to open & close. on august 17th i took it to a local auto repair place to install the door stop since you have to get into the door to install it, thinking that the new door stop would solve the problem. they called & said they needed to repair some damage inside of the door before installing the door stop - at a cost of $248. on approximately december 17th, i noticed the driver's side door was starting to pop again. i took it to a body shop & they said the door needed to be replaced at a cost of approx. $2,000. they suggested reporting it to my insurance company because the damage was not normal. erie insurance denied the claim, claiming it was a manufacturers defect. i called the body shop & they found nv003-07, which i was totally unaware of. i called toyota corporate office and they said the warranty for fixing the problem had been extended to 5 years & 100,000, even though nv003-07 did not say this, and i was out of luck. i am angry because toyota never notified me of the problem & never did a recall on a manufacturing defect caused by their negligence. all they did was put out a bulletin & hope i never found out about it until it was too late, which is exactly what happened. i have been a loyal toyota customer since 1986 - i am done with toyota & will never buy another toyota again. this is irresponsible, dishonest and inexcusable on their part. the car is totally unsafe because i have to be able to open and close the driver's side door without it jamming. i should not have to pay $2,000 to correct a problem toyota created. i know am not the only one experiencing this problem.
01/09/2011116000
 2004 toyota sienna van drivers side sliding door rear latch has become detatched and the door won't close. not only is this a safety hazard while driving but the locks will not engage with an open door.
08/07/201077000
 I bought a 2004 toyota sienna in march 2004. august 2010, i noticed that the driver's side door did not close smoothly & noticed that the door stop (midway between hinges) was busted. i bought the part & thought this was all that needed to be replaced. it got really bad really fast to the point that the door made a lot of popping when i opened & closed it & it was becoming difficult to open & close. on august 17th i took it to a local auto repair place to install the door stop since you have to get into the door to install it, thinking that the new door stop would solve the problem. they called & said they needed to repair some damage inside of the door before installing the door stop - at a cost of $248. on approximately december 17th, i noticed the driver's side door was starting to pop again. i took it to a body shop & they said the door needed to be replaced at a cost of approx. $2,000. they suggested reporting it to my insurance company because the damage was not normal. erie insurance denied the claim, claiming it was a manufacturers defect. i called the body shop & they found nv003-07, which i was totally unaware of. i called toyota corporate office and they said the warranty for fixing the problem had been extended to 5 years & 100,000, even though nv003-07 did not say this, and i was out of luck. i am angry because toyota never notified me of the problem & never did a recall on a manufacturing defect caused by their negligence. all they did was put out a bulletin & hope i never found out about it until it was too late, which is exactly what happened. i have been a loyal toyota customer since 1986 - i am done with toyota & will never buy another toyota again. this is irresponsible, dishonest and inexcusable on their part. the car is totally unsafe because i have to be able to open and close the driver's side door without it jamming. i should not have to pay $2,000 to correct a problem toyota created. i know am not the only one experiencing this problem.
12/01/201061000
 Tl-the contact owns a 2004 toyota sienna. the contact stated that the drivers side door henge had fractured. she was able to still exit the vehicle. the vehicle was inspected by the dealer who informed the contact that she needed to replace the entire door or to reweld it. the vehicle has not been repaired. the failure mileage was approximately 61,000. tb
01/18/201042000
 Power sliding door on my van quit working. door is stuck half opened. took to toyota said it was a common problem but the warranty wont cover. they said it was due to door sag due to hing but this is not the case i cut a steel cable and was able to close the door manually. it works fine manually you would think it was due to what they said it wouldnt close at all. many people are having this problem and toyota is doing nothing about it.
05/03/201058000
 I have a 2004 toyota sienna. i have slider doors that i have been operating manually for several months as they were broken and were too expensive to fix. i was closing the slider door today when it popped off its' track and smashed into the back window of the van spraying huge chunks of glass all over the back seat. the slider door was hanging off the van about a foot away from the van. there were three little girls in the van who were very scared but luckily they were not hurt. my daughter was headed to the back seat when i pulled the slider door closed and the incident occurred. if she had been seated in the back seat, she would have been injured badly by the broken glass. i had the car towed to toyota. the van door was hanging off the van in such a precarious position, the tow truck driver had me sign a damage waiver since he was hesitant to transport it.
03/07/20101080001
 Plastic sheathing on passenger power door, the only power door, dried out and cracked causing the cable wires to be exposed to the elements. as a result, the wires of the cable began to rust and fray and tangled in the door so that it was half opened and would neither open nor close even with the power off. we had to cut the cable off to get the tangled cable free of the door so we could close it. it is poor quality to have the plastic on the cable dry out and crack off so that the power door is unable to be used as a power door which is an option you have to pay extra for. we also had small children buckled into carseats at the time and had we not cut the cable off, we could not drive it as i said the door was stuck half open/half closed. *tr
11/13/20091010001
 Power doors on 2004 toyota sienna snapped. one door will not open even manually. the dealer tells me the hinge is broken. the van is only 7 years old and never in an accident, also garage kept. toyota will fix the doors for 2,000 a door. if there was an accident it would be impossible to remove the passengers in the back of the van. *tr
06/21/20091478251
 Power sliding door cable snapped, rear panel window shattered, hinge failed - my son went to open door from outside and it seemed to fall off track - back was lower and in trying to shut door, when pressed power button again the rear panel window shattered; dealership said hinge needs to be replaced, and that the cable had snapped but they had never seen anything like this before. had shown the car to dealership last month and they said door was a little misaligned and could bring in when i had a chance for door to be realigned - dealer now says all 4 casters the door rides on in the upper track had completely worn away. also car door inoperable part of every winter - freezes closed - was told that it was weather related but apparently this is an issue with this car - we do not use that door in winter because it does not open and kids cannot get in or out from that side. *tr
05/14/2009750001
 The automatic sliding door on my 2004 toyota sienna stopped working. the door now only opens about 12 to 18 inches. *tr
03/05/20091
 Passenger side sliding door cable shredded and no longer operates door. *tr
02/24/2009505001
 Driver side passenger door on the toyota sienna 2004 vehicle with less than 51,000 miles must now be replaced at a cost of $1,800. this is certainly not normal for a car this new with only normal daily use in a non-weathered environment. *tr
09/15/2008750001
 My 2004 toyota sienna xle has the driver's side automatic sliding door (for passengers in the back) that occasionally will not open, other times will not close, and sometimes after opening it will close uncommanded. in my opinion this is definitely a safety issue that toyota is unwilling to recognize. this problem is widely reported by several toyota sienna owners. also, should a rapid escape from the car be necessary, it would be impossible to use the passenger sliding door as an emergency exit. *tr
12/01/2007300001
 When the temperature drops below freezing both sliding doors on my sienna 2004 freeze shut. *tr
11/28/2008600001
 I have 2004 sienna and sliding doors have been freezing during winter. i called toyota and they said there will not cover because its out of warranty. the put the tsb 0028-08 on april 3, 2008 way after 36 mons/36,000 mile warranty my van was put in service. if i would have taken on the same day when this bulletin was released, my van would have been out of warranty. either they should have put this bulletin earlier or they should have extended the coverage period. *tr
05/15/2008500001
 Rear sliding door cable broke. very expensive to repair ($1600) no help from dealership. told me to call manufacturer. car had 50,000 miles. seems like this should not fail at all. *tr
11/06/2008680001
 2004 toyota sienna - manual sliding door latch has bolts that have ripped through the sheet metal of the door causing the door to not close properly. toyota states this is beyond warranty but i argue that it's a safety issue and a defect which should not be limited to the warranty. they disagree. *tr
09/22/200867000
 Tl*the contact owns a 2004 toyota sienna. the contact stated that the cable that runs through the door was rusted. after use, the cable snapped in half and was hanging outside the vehicle. the contact cut the cable because she did not want the vehicle to be scratched. the dealer stated that the entire door needed to be repaired at the contact's expense. the failure and current mileages were 67,000.
02/13/2008460001
 On 2/13/2008, i tried to open my passenger slider door with the auto button. the door opened approximately a foot then closed itself. i tried this a second time and again it happened. my husband then tried to open the door manually and the door would not open further than about a foot again. my husband checked the door and upon inspection noticed that the cable was broken. we called toyota and found that at the time there were no recalls related to this problem. the representative stated to go to an authorized dealer and have them diagnose the problem then call to see what toyota could do for us. when we arrived at the dealership, i informed the service tech behind the counter that i was bringing in my 2004 sienna to have the sliding door checked. his reply was let me guess, the cable snapped. he then proceeded to tell us that they were having alot of issues with this. the dealership checked my vehicle over, confirmed the cable had snapped and stated that it would cost roughly $1,600.00. i told them that their customer relations mgr. needed to contact toyota to see what they would do for us, as my everyday mechanic had stated to me that for a 4 year old vehicle this should never have happened. the tech consulted with his manager (who never even picked up the phone) returned and stated that they would pay for the part and we would be responsible for the roughly $500-600 for labor. i agreed as i really had no choice. please help not only me, but the other sienna owners get this problem into a recall status, as if this ever shuts on a child serious injury or a death may occur. *tr
07/28/2007550001
 The fuel pipe from the tank to the engine on my 2004 toyota sienna le disconnected. i was driving with my kids and stopped at the light, our car being the first in the rightmost lane at a busy intersection. when the light turned green i pressed the accelerator but the car didn't move. i made several more attempts but it was in vain. the message on the screen panel appeared as a discharged battery, which at that moment puzzled me very much. i started looking around, making signs to the vehicles behind mine to try and get into the other lane as i can't start my car (there were few angry drivers). one stopped by me when the light turned red again and then said he smells gas. at the same time a woman and her older teenage daughter were running from across the street waiving and shouting 'get out of the car!'. she helped me and my kids get out and told us that while driving from the other side she saw when the gas gushed from under my car. well the rest is known - 911, police, fire truck and my family scared and blessed to have escaped a horror. the car was towed to the dealer who told me that the pipe disconnected, they put it back and that they've never encountered this problem. when i asked about a warranty on this or a future sign to look for, the answer was
STRUCTURE - FRAME AND MEMBERS - UNDERBODY SHIELDS
03/11/2008343221
 Rear lift gate struts replaced on 3/11/2008 by toyota due to rear lift gate not staying open and closing down on top of us by itself. rear lift gate struts replaced again on 12/18/2009 by toyota due to the same thing happening. rear lift gate struts are again failing as of 12/2012. called toyota about it and they will not replace them stating they are out of warranty. the rear lift gate opens slowly, then begins to close down on top of you by itself. the rear lift gate takes great force to stop it from coming down on top of you. the safety mechanism/auto reversal does not seem to work properly as it takes a very strong person to reverse it. a woman or child could easily be crushed by the rear gate as they may not be able to force it back up. being that these new struts in 2009 were suppose to be longer lasting according to toyota, they are having to be replaced much sooner than most consumers would expect. new struts being replaced every 3 years is not what the consumer expects of longer lasting struts. at some point, someone is going to get seriously hurt or killed by these defective rear lift gate struts. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr
03/01/2012770001
 About 5 months ago i realized the driver's side door started making a clicking noise when opening and closing. last week i learned it was the welding that cracked inside the door frame. as per all the complaints on the internet i believe toyota needs to reissue an extended warranty on this part. *tr
10/13/200402
 2004 toyota sienna. the van currently has only 5,660 miles. odor problems from beginning and eventually, it was discovered that water has been continually flooding into the van from underneath. water problem was supposedly corrected, but the van still has a strong moldy odor and people develop constant headaches when driving in van. van was bought at 2,330 miles and misrepresented as a demo van, when actually it was pre-owned. apparently previous owners were unable to use van because of being sickened by odor and now van is standing for same reason. currently in talks with dealer and manufacturer regarding problem. van needs to be returned to dealer/manufacturer. this is a problem that cannot be corrected since apparently there is mold from the water that was allowed to stand for almost a year, and this is a health issue.*ak

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