Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
STEERING
0010701/19/200710020994Steering intermediate shaft in high road salt areas. *kb02/20/2007
STEERING - GEAR BOX (OTHER THAN RACK AND PINION)
TSB-0097-1207/10/201210045349Toyota: information being provided regarding repair procedure to correct oil leakage from boots of steering gear assembly. *pe08/28/2012
STEERING - HYDRAULIC POWER ASSIST - HOSE, PIPING, AND CONNECTIONS
TC0401610/13/200410010603Limited service campaign 40h to replace the power steering fluid return hoses. technical instructions; dealership and owner notification. *tt12/02/2004

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
STEERING
EA08024TOYOTA MOTOR NORTH AMERICA, INC.10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.
EA08024TOYOTA MOTOR CORPORATION10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.
STEERING - COLUMN
EA08024TOYOTA MOTOR CORPORATION10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.
EA08024TOYOTA MOTOR NORTH AMERICA, INC.10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.
STEERING - LINKAGES
EA08024TOYOTA MOTOR NORTH AMERICA, INC.10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.
EA08024TOYOTA MOTOR CORPORATION10/28/200807/16/2009STEERING INTERMEDIATE SHAFT BINDING
 Odi's analysis of warranty data shows that the alleged defect has occurred in just 0.2 percent of the subject vehicle population.when the analysis is limited to salt-belt states, the rate is still well below one percent of the population (0.4 percent).in addition, tests conducted by odi and toyota have shown that the alleged defect has a minimal affect on steering efforts.odi interviews of owners who experienced the alleged defect indicated that in most cases the problem was preceded by months or years of noise or a gradual increase in steering efforts in the initial steering maneuvers after first starting a cold vehicle.the subject vehicles have been in service for 4 to 5 years with no crashes or injuries associated with the alleged defect.toyota's technical service bulletin provides assistance to service technicians in the early diagnosis and repair of the alleged defect condition. accordingly, this investigation has been closed. the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.for additional information regarding this engineering analysis refer to the ea08-024 closing report.

Consumer Complaints


Fail datemilesoccurencesPurchase date
STEERING
10/12/2011980001
 Steering very hard and bumpy during low speed maneuvering when first driven for the day. internet search revealed many others have very similar problem that improved after spraying steering knuckle with penetrating type oil. appears steering link is becoming corroded and sticky. vehicle is always garaged when not being driven. called toyota dealer, they are aware of problem but say toyota hq has not authorized them to do any work without full pay. appears lots of people are having belts, power steering pumps, etc replaced at great expense at independent and dealer repair shops without solving the problem or the problem even being correctly diagnosed. lucky i have internet and refer to it in these situations. guess i can now have mine repaired for $1-2000 or do the temporary oil fix. lots of money when its a manufacturing design defect and they won't help. *tr
10/12/201198000
 Steering very hard and bumpy during low speed maneuvering when first driven for the day. internet search revealed many others have very similar problem that improved after spraying steering knuckle with penetrating type oil. appears steering link is becoming corroded and sticky. vehicle is always garaged when not being driven. called toyota dealer, they are aware of problem but say toyota hq has not authorized them to do any work without full pay. appears lots of people are having belts, power steering pumps, etc replaced at great expense at independent and dealer repair shops without solving the problem or the problem even being correctly diagnosed. lucky i have internet and refer to it in these situations. guess i can now have mine repaired for $1-2000 or do the temporary oil fix. lots of money when its a manufacturing design defect and they won't help.
01/11/201270000
 The boots of the rack and pinion leaked and it seems that it is a common problem. they even have a tsb for it and toyota said replace the whole rack and pinion which is very expensive.
09/27/2012116000
 First of all, this vehicle has had all routine maintenance performed on a timely basis, and is in very good condition. car was taken in for routine oil change, and to have a review of a noise coming from the right, driver's side. was told rack and pinion steering was leaking, and needs to be replaced for a cost of $1200.
09/24/201284000
 Upon routine oil change appointment, vehicle was found to need the power steering rack replaced. it appears this has been a common problem in toyota sienna minivans model years 2004 through 2006. repair requires replacing power steering rack and aligning car, totaling more than $1000.00.
08/14/2012850001
 While i was driving, my steering started locking on me. i was going thru mountain driving and as i try to get control on situation it started to become much harder to control. to avoid any unpleasant incident i decided to move over in right lane and slow down significantly to keep control on the car. once the mountain driving was over i tried to find reliable shop to get this issue fixed as this was getting worst. we were fortunate to come out without injury but next family facing this issue might not be. i did research regarding this issue on internet and it appears that many more consumer has experience similar problem with same model. i would like to request a proper investigation for consumer safety. thank you *tr
02/08/2012760501
 During the turning of the steering wheel to the left at 5-10 mph, in making a left turn, clicks and clunking noise could be heard and felt through the steering wheel. at one point, i had to apply bigger turning force to the left as if i was overcoming some unusual resistance in the steering column, making the turn uneasy and non-smooth. *tr
08/14/201285000
 While i was driving, my steering started locking on me. i was going thru mountain driving and as i try to get control on situation it started to become much harder to control. to avoid any unpleasant incident i decided to move over in right lane and slow down significantly to keep control on the car. once the mountain driving was over i tried to find reliable shop to get this issue fixed as this was getting worst. we were fortunate to come out without injury but next family facing this issue might not be. i did research regarding this issue on internet and it appears that many more consumer has experience similar problem with same model. i would like to request a proper investigation for consumer safety. thank you
02/08/2012760501
 During the turning of the steering wheel to the left at 5-10 mph, in making a left turn, clicks and clunking noise could be heard and felt through the steering wheel. at one point, i had to apply bigger turning force to the left as if i was overcoming some unusual resistance in the steering column, making the turn uneasy and non-smooth. *tr
02/08/201276050
 During the turning of the steering wheel to the left at 5-10 mph, in making a left turn, clicks and clunking noise could be heard and felt through the steering wheel. at one point, i had to apply bigger turning force to the left as if i was overcoming some unusual resistance in the steering column, making the turn uneasy and non-smooth.
07/17/20121190001
 During inspection and repair of other vehicle recalls, it was determined that power steering assembly was severely leaking fluids, that radiator was leaking in 3 places, and air conditioning coils hosesbrackets were corroded and cracked due to manufacturer using two dissimilar metals (such as steel bolts in aluminum assembly) and thereby requiring immediate replacement for safety. toyota dealership upon inspection declared steering assembly a critical repair and issued written documentation. i took vehicle to another shop and they confirmed toyota's dealers conclusion and also found radiator and conditioning coils problems missed by dealer. all problems have been fixed at owners expense - a recall should be made by manufacturer. *tr
07/17/2012119000
 During inspection and repair of other vehicle recalls, it was determined that power steering assembly was severely leaking fluids, that radiator was leaking in 3 places, and air conditioning coils hosesbrackets were croided and cracked due to manufacturer using two dissimiliar metals (such as steel bolts in alumunum assembly) and thereby requiring immediate replacement for safety. toyota dealership upon inspection declared steering assembly a critical repair and issued written documentation. i took vehicle to another shop and they confirmed toyota's dealers conclusion and also found radiator and conditioning coils problems missed by dealer. all problems have been fixed at owners expense - a recall should be made by manufacturer.
05/16/2012111248
 My vehicle 2005 toyota sienna xle limited awd is experiencing a serious safety scare and concern, i have noticed the steering wheel column making loud pop noise at iddle while turning the wheel, and while driving and turn at the speed 15mph or up. the loud pop and clicking noise is also associated with the feeling the u joint at the steering column shaft is badly design, and causing a real safety concern for the general public, this pop noise problem truly deserve a recall by toyota to fix this safety issue to avoid future injury or death accidents to occur for everybody.
04/26/2012
 The steering on this vehicle has become very hard. at variuos speeds the steering goes from fluid to hard, and feels as though it's turning on a flat tire.
09/13/201154257
 1. second row seat belt locked tight to passenger (unable to loosen) during steady speed as well when in standby. need to unlatch and fullly retract in order to extend it out again. 2. rack and pinion starts leaking power steering fluid and starts generating noise when making a turn. 3. passenger side slide door fails to open from inside and by remote. further research confirmed failure of lock release actuator.
08/07/201157000
 Steering has become difficult on 2005 sienna. feels like it is binding and releasing. it is intermediate and can happen during turning or a sticking when adjusting down a straight away. thru the internet, it seems the intermediate shaft assembly with a universal joint that fails from corrosion is to blame and i will be replacing it soon. after documented cases here and several toyota tsbs this isn't getting as much consideration as it deserves.
08/11/201141882
 Vehicle did feel safe to drive because it was very hard to turn and driving was like there was a loose wheel. my wife almost climbed curves when she tried to make turns. brought the car to the dealer and they replaced the binding steering shaft shaft and binding steering rack. the 2005 toyota sienna had only 41,000 milea on it. the car was not involved in any accident or major repair. i believe this is a safety issue and a recall need be issued.
08/07/201157000
 Steering has become difficult on 2005 sienna. feels like it is binding and releasing. it is intermediate and can happen during turning or a sticking when adjusting down a straight away. thru the internet, it seems the intermediate shaft assembly with a universal joint that fails from corrosion is to blame and i will be replacing it soon. after documented cases here and several toyota tsbs this isn't getting as much consideration as it deserves.
08/11/201141882
 Vehicle did feel safe to drive because it was very hard to turn and driving was like there was a loose wheel. my wife almost climbed curves when she tried to make turns. brought the car to the dealer and they replaced the binding steering shaft shaft and binding steering rack. the 2005 toyota sienna had only 41,000 milea on it. the car was not involved in any accident or major repair. i believe this is a safety issue and a recall need be issued.
08/07/201157000
 Steering has become difficult on 2005 sienna. feels like it is binding and releasing. it is intermediate and can happen during turning or a sticking when adjusting down a straight away. thru the internet, it seems the intermediate shaft assembly with a universal joint that fails from corrosion is to blame and i will be replacing it soon. after documented cases here and several toyota tsbs this isn't getting as much consideration as it deserves.
08/11/201141882
 Vehicle did feel safe to drive because it was very hard to turn and driving was like there was a loose wheel. my wife almost climbed curves when she tried to make turns. brought the car to the dealer and they replaced the binding steering shaft shaft and binding steering rack. the 2005 toyota sienna had only 41,000 milea on it. the car was not involved in any accident or major repair. i believe this is a safety issue and a recall need be issued.
05/09/201182438
 Steering leaking.
04/04/201040000
 Less than a year ago my power steering became stiff. changed pump as it seemed to burn out at 40,000 miles also changed belts. less than a year later the stiffness is back and the pump and belts are fine. starting a 33,000 miles and 3 years i have had to change sliding door motor, struts on back door, steering pump,middle seat belts along with other things. i find that this van is not built for the safety of my children and toyota does nothing about this. i am seeing that a lot of their sienna seem to have the same problem. it is a 2005 sienna with 52,000 miles.
12/14/200945000
 Universal steering shaft binds causing potential driving hazard. $800 to repair, if this was not my family car, i would have continued to operate until complete failure.
07/01/201057000
 Toyota sienna 2005 shows excessive corrosion of the lowermost universal joint intalled on the steering intermediate shaft. thump noise can be felt and heard from steering wheel. safety concern steering.
03/01/200965000
 5 years ago, we needed a mini van and shopped toyota, honda, and mitsubishi. after some research, we chose a new toyota sienna for it's value, it's reliability, and it's strong rating from consumer reports. i have, in the past, driven one toyota to almost 200,000 miles with little repair, just regular maintenance! when the sienna was about 39 months old, we began to have some steering issues. occasionally, it would be stiff to steer. it was still drivable and after taking it to a local mechanic, we were convinced we needed new tires, so purchased 4 new tires. the steering issue continued, however, and became worse and worse. we were perplexed because the sienna was a new car purchase, garaged year round, and was a toyota. when we received a recall notice about the spare tire recall, we took the sienna to haley's automall in farmville, va for repair and asked them to also replace the tailgate struts and investigate our steering issue. the mechanic there replaced the tailgate struts, told us it was under warranty, then removed the spare tire from under the vehicle since toyota admitted the corrosion resistance of the spare tire carrier cable is insufficient when vehicles are operated in areas where a large amount of road salt is applied. in the worst case, the carrier cable may fail and the spare tire could become separated from the vehicle, a road hazard for following vehicles. . he put the tire in the back of the mini van, and then told us our u-joint was corroded in our steering shaft from the steering column to the steering rack. the cost for repair was quoted at $1169.00. since the recall admittedly involved insufficient corrosion resistance, which is exactly what also happened to our u-joint, causing further damage to the steering column and rack, we were certain toyota would also cover this repair, as clearly a new vehicle should not have corrosion of this magnitude after only 3 years of use!
06/01/201070000
 Power steering has become very stiff/sticky. the stiffness is not steady throughout a turn, however. there were no events leading up to this - it just got steadily more and more stiff over time. about 2,000 miles ago, toyota checked it once, injected something into the steering apparatus (i was told) but now it is back and, in fact, more stiff than ever.
08/15/2010114672
 Toyota sienna 2005 was taken into dealership for regular maintenance service which included a check of the brakes. was told rear brakes needed to be replaced and that was performed. was told by dealer that front brakes were fine. 1 month later having problems with brakes still. took it to private mechanic and was told that master brake cylinder needed to be replaced. i would think this problems would have been detected when it was at the dealership. i am lucky that my brakes did not fail and cause an accident. other issues with this 2005 toyota sienna include having to replace the a/c compressor twice, rack and pinion replaced, and now the rear struts on the tailgate have failed. this vehicle is a serious safety risk.
04/01/201080000
 Tl*the contact owns a 2005 toyota sienna. while driving at approximately 50 mph, the steering rod failed. the vehicle was taken to an authorized dealership where the contact was informed that the steering rod was defective and needed to be replaced. the repairs were performed at the contacts expense. the contact called the manufacturer and opened a case. the vin was unavailable at the time of the complaint. the failure mileage was approximately 80,000. the current mileage was approximately 84,000.
04/18/200928000
 Tl*the contact owns a 2005 toyota sienna. the contact stated that while driving approximately 30 mph, the brake indicator lights illuminated, the vehicle began to shake, and move to the left without assistance. whenever driving over a bump or a pot hole, the brake indicator lights illuminated on the instrument panel. the vehicle was taken to the dealer for diagnostic testing. the technician advised the contact that the recall notice must be presented for recall repairs. the vehicle had not been repaired for the malfunction. the contact was uncertain of the remedy for the recall defect, and stated that the vehicle could possibly need an alignment. the failure mileage was 28,000. the current mileage was 33, 000.
03/01/2010670001
 2005 toyota sienna xle.. steering sluggish and hard to turn. seems like you have manual steering. *tr
11/25/20091005161
 Steering problems. steering shaft assembly had to be replaced. steering was difficult and sometimes would turn to sharply. *tr
02/23/20101120001
 Power steering appears to be failing, steering is getting stiffer. has been going on for almost 2 weeks and appears to be getting worse. had it checked out at toyota dealership yesterday and they can't pinpoint it at this point but believe that it is either the power steering pump or the entire rack and pinion mechanism. minimum of $1,000.00 to fix. *tr
11/15/2009540001
 Binding occurs while turning. problem is intermittent and varies in severity (can bind and be very difficult to turn or simply feel like a slight grab. problem came on suddenly being intermittent the mechanic could not find problem until i found related issues. additionally being intermittent and the fact that it could grab without warning and suddenly be very difficult to turn the vehicle it a sever safety concern. *tr
01/19/200815000105/01/2004
 Tl*the contact owns a 2005 toyota sienna. the contact noticed that the vehicle made a noise when she turned the ignition on, off and when she opened and closed the electronic windows. she also noticed a noise when turning the steering wheel with much resistance. the contact has experienced the failures since january 2008. the dealer told her that they could find nothing wrong. she had not called the manufacturer to-date. the vehicle had not been repaired at the time of the complaint. the current mileage is approximately 32219. the failure mileage was approximately 15,000. updated 3/16/10 *cn the consumer stated the electronic device used to closed the trunk was defective. updated 05/10/10*jb
01/01/2009600001
 Steering is no longer smooth, especially at low speed, feels like it kinks.... been like this for about a year (date is estimate) matches description here: ea08- 024 2004-2006 toyota sienna steering intermediate shaft binding 28-oct-2008. *tr
06/01/20091100001
 The intermediate shaft on my 2005 toyota sienna binds and locks causing tough steering and many near miss accidents due to difficult steering. repair is to cost $800.00 dollars which is ridiculous for something that should be recalled. *tr
04/12/2009330001
 Replaced complete steering mechanism - shaft and gear after making some noise. the steering will lock or hard to turn during driving. *tr
09/23/2009549291
 2005 toyota sienna le was diagnosed with a binding steering shaft. vehicle is difficult to steer at most times. this poses a potential hazard when quick judgment may be needed (i.e. during congested traffic). *tr
01/11/2009835001
 2005 toyota sienna power steering problem, steering binding and increased steering effort. *tr
04/23/2009632051
 Problem with power steering shaft. one of the universal joints on the sealed shaft rusted enough to prevent the proper steering. this was an extreme safety issue! it made it impossible to steer the vehicle. it was very expensive to fix. *tr
03/10/2009670001
 My 2005 toyota sienna minivan has had interment steering shaft binding problem and need replacing they say this is happening to toyota's sienna 2004-2006 models . really dangerous steering locks up and can cause accident when you can no longer turn. will toyota stand behind their vehicle ??? *tr
02/15/2009680001
 My 2005 toyota sienna has had interment steering shaft binding and need replacing they say this is happening to hundreds of toyota's sienna 2004-2006 is there going to be a recall this is over 2000.00 to fix..it's really dangerous you can easily crash when it binds up and you can no longer turn .. toyota stand behind your product look at all the complaint with the same thing !!! *tr
09/05/200740000110/10/2004
 2005 toyota sienna intermediate steering shaft failure. vehicle just out of warranty and other internet searches revealed numerous others with same early failure. tsb exists for problem, but repair is early and expensive. *tr updated 10/03/07. *jb
STEERING - COLUMN
09/15/200690000101/01/2005
 Tl* the contact owns a 2005 toyota sienna. the contact stated that the outside rear driver side door handle would not open the door. the vehicle was taken to the dealer and a technician replaced the release mechanism. the current and failure mileages were 90000. updated 10/28/09.*lj shortly after purchasing the vehicle, the consumer noticed the driver side door would not always operate when using the outside handle. eventually the door would never open with the handle and the consumer would press the button on the door column to open the door and then that stopped working as well as the key fob opener stopped working and the consumer couldn't use the door at all. the vehicle has 2 automatic sliding doors. when the consumer took the vehicle to the dealer, they were unable to get the door to open and then the passenger sliding door failed. the consumer also stated it didn't seem the doors could be opened manually which is a safety hazard. the steering column was also replaced. updated 10/29/09. *jb
09/15/200890000101/01/2005
 Tl* the contact owns a 2005 toyota sienna. the contact stated that while driving in reverse, the steering column began making a squeaking noise. she also experienced difficulty when turning the steering column. the vehicle was taken to the dealer and the steering yolk was replaced. the current and failure mileages were 90000. updated 10/29/09 *cn the consumer stated she noticed the steering wheel was stiff occasionally for over a year. before it started making noise. the dealer stated the steering yoke needed to be replaced. updated 10/29/09.*jb