Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 03/18/2009 | 31000 | 1 | |
| Driving on the highway just north of merritt bc approximately 60 mph the sun roof blew out dropping glass inside our van and on top of the driver and passenger. had the sunroof taped and sealed by speedy glass until we get home to check warranties and insurance. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 09/07/2007 | 18650 | 1 | 10/28/2006 |
| (1) the vehicle was in motion, in slow-moving, dense traffic on a highway. (2) without warning, the driver-side, rear passenger window suddenly shattered. the entire glass broke into mostly small pieces about 1 cm, most of which fell into the passenger cabin, on the floor and seats. a few big pieces up to 10 cm also fell in the cabin. the window was closed before it shattered. there was no collision with any vehicle. the driver and passenger did not witness anything that could have hit the window. there was no external damage to the rest of the vehicle. the vehicle had never suffered any collision or vandalism or impact prior to this incident. (3) the window will soon be repaired. *jb | |||
| 08/06/2006 | 1558 | 1 | 06/30/2006 |
| I bought a brand new 2006 toyota sienna van at fred anderson toyota dealer in raleigh, nc june 06, 2006. five weeks later, while our family is driving from the church in a sunday morning, the glass window behind the driver exploded like a car bomb without being hit by anything. luckily, nobody got hurt and i managed to stop the van to check out what happened. i got the van back to the dealer the day after and they fixed the van window. we expressed our concern on the safety of the glass window because two weeks before our incident, a friend of us who also bought a 2006 toyota sienna van , also got a similar incident while she drove her van to work. when we came to take the van back after the dealer fix the window, there was a lady who also came to the dealer office to fix her 2006 van broken window. three incidents in the short period of time at a small place like here sound something seriously wrong with this van windows. we requested the dealer and the toyota corporation to provide us with the statistics of the incidents related to the glass window. they said they do not have those statistic and ask us to find out with the nhtsa. we told them we do not feel safe to have our family (of 5 people) driving on this vehicle and not knowing when it will exploded again. we requested to return the vehicle and trade for another vehicle but the dealer said we have to work with the toyota office for that. their duties are to sell the vehicle and fix it if necessary. we contact toyota and they asked us to fill out the arbitration paper to see if this vehicle can be returned. we are waiting for their decision. we want to file this complain to alert the public of a safety issue which we encountered and see if anybody have the same issue. if this is really a trend then toyota should recall and fix the defect glass window. imaging if you driving 70 miles on a freeway with the whole family and the window break like that, we can loose control and create a fatally accident. *nm | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 02/01/2007 | 450 | 1 | 11/25/2005 |
| Sliding sunroof has mechanical issue when driving. at higher speeds over 45 mph the mechanism which goes down when sunroof is closing will go down. when the vehicle slows down the mechanism raises. the vehicle's sunroof has been looked at twice by the dealer and they state there is no solution for it and that they test drove another 2006 xle limited and its sunroof did the same thing. *nm | |||
| VISIBILITY - WINDSHIELD | |||
| 01/25/2006 | 0 | 1 | 01/15/2006 |
| Re: previous complaint i concur with the information listed below, distortion in the lower left corner of the windshield. 2006 toyota sienna limited results : 2 | all records displayed make : toyota model : sienna year : 2006 manufacturer : toyota motor corporation crash : no fire : no number of injuries: 0 odi id number : 10175106 number of deaths: 0 date of failure: november 17, 2006 component: visibility:windshield summary: the windshield has optical distortion causing eye strain, watery eyes, headaches, nausea, dizziness. toyota says all siennas are like this so they will not replace the windshield. *jb | |||
| 07/14/2006 | 1000 | 7 | 07/01/2006 |
| In july 2006, about two weeks after purchasing our new 2006 toyota sienna, the airbag off light came on. before we could take it for service someone broke into our mini van and it was in the shop for a month being repaired. the light came on again about a month later, but the dealer, balise toyota in west springfield, ma, reset it during an oil change. in mid october, my wife was broadsided in her door by a honda civic. none of the airbags, including the side curtain airbags deployed. the mini van was in the shop for another month, and the dealer again reset the light, which had come on, apparently during the crash. since october the van has been serviced five or six times for this problem. the dealer's service manager told us in january that toyota in compliance with federal regulations, designed the airbags to permanently turn off if a heavy person rode in the car. the dealership refused to turn the airbags back on again, and claimed that there was no fix for this because it was intentional. other dealers want to charge us for this, even though it should be under warranty. last week, a person at moore of toyota customer care told me that the company's official position was that the airbags were not broken, but rather that my wife and i did not deserve the protection because of our weight. they claimed that they might be willing to buy the vehicle back, but i didn't want them to buy it back. i just want the mini van to work the way it supposed to without having to reset the computer every week. besides, if they were telling the truth about this being a federal law, there were no cars in america that were safe for us to drive. i could not even get my brand new mini van inspected this year because an airbag light was grounded for disqualification. toyota knowingly sold me an unsafe vehicle, one that was designed to be unsafe for 30% of people oh, and now the windshield cracked by the rearview mirror.*ak | |||
| 11/17/2006 | 1 | 06/06/2006 | |
| The windshield has optical distortion causing eye strain, watery eyes, headaches, nausea, dizziness. toyota says all siennas are like this so they will not replace the windshield. *nm | |||