Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||
| 08/08/2008 | 11000 | ||
| To change a tire the floor jack was placed in front of the left rear tire a little too far toward the center (from left to right) of the vehicle. the placement appeared to be against steel but in reality the material was black plastic. when the vehicle was lifted the plastic gave way and damaged the filler pipe to the fuel tank causing fuel to be dumped to the station drive during the refueling process. it would appear that the plastic is there to protect the fuel filler pipe. this would occur each time refueling takes place. the consequences could be grave! a considerable amount of fuel was spilled because the slope of the drive was away from the operators view. replacement of parts will correct the problem. i have requested the old parts be returned to me. | |||
| FUEL SYSTEM, OTHER | |||
| 08/01/2010 | 30000 | ||
| All of the sudden when i was driving on the highway (2008 sienna limited awd) last two week it suddenly stopped while i was driving at 75 mph. with not prior signs of malfucntion before the incident. i tried to start it up but it didn't work. (august 1, 680 south bond al costa blvd is where my car broke down) so we towed the car to the sunnyvale toyota. they said they would give us a report of what went wrong . turns out the fuel pump doesn't work, and they don't know why because it is a independent part, i consulted a professional auto mechanic for a second opinion. he said that it usually doesn't happen unless your car is over 10 years old. i called the toyota headquarters to file a complaint but they said it wasn't a very big problem and didn't follow up with me and said i have to call my own dealer only. and that it was perfectly safe for me to pull over with the left over momentum. i was not satisfied with their answer and i found it wierd that its breaking down already. with only 30,000 miles and 2 years new. not only that when they returned the car to us, they decided to mention to us that apparently not only is the fuel pump not working apparently the battery rotted too. they said that all the liquid in the battery leaked out so they had to change it also. i am not pleased that they decided to tell me this when they returned the car to me not before when they told me the fulel pump was not working. i am not pleased with the qaulity of toyota, and do not feel safe driving my car around. | |||