Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||||
| TSB-0061-11 | 06/22/2011 | 10041206 | Ready | 09/20/2011 | |
| TSB-0061-11 | 06/22/2011 | 10041206 | Toyota: 2004-2009 sienna. the power rear hatch will not close completely. the hatch will start to close and then will reverse back up to the open position. *rm | 09/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 09/13/2012 | 34000 | 1 | |
| Unlocked all of the doors using remote. opened driver passenger door, and placed granddaughter into car seat. closed the door with the key remote inside. the sienna automatically locked all of the doors, and i was unable to get to my grandchild. another key was quickly found to unlock the door. no harm done. if the other key hadn't been found, we would have had to wait for a locksmith to unlock the door. especially in hot weather, this is dangerous. the manual does not mention this automatic locking, unless a door hasn't been opened after unlocking. the dealer has advised that it can be removed by bringing the auto in and looking it up to a computer. i believe this is potentially dangerous, and needs nhtsa action. *tr | |||
| 05/21/2008 | 85200 | ||
| The sliding door opened when the car was moving,then failed to be able to close by power or manually. | |||
| 02/25/2009 | 20000 | ||
| Tl* the contact owns a 2008 toyota sienna. the contact stated that the driver side sliding door would not open. the vehicle was taken to the dealer several times who diagnosed that the latch and battery were defective. the parts were replaced but the failure recurred. the manufacturer was not contacted and the vehicle was not further repaired. the failure mileage was 20,000 and current mileage was 50,000. | |||
| 02/25/2009 | 20000 | ||
| Tl - the contact owns a 2008 toyota sienna. the contact stated that the driver side sliding door does not open. the vehicle was taken to the dealer several times who diagnosed that the latch, and battery were defective. the parts were replaced but it failed to repaired the problem. the manufacturer was not contacted. the vehicle was not repaired. the failure mileage was 20,000 and current mileage 50,000. pm | |||
| 01/01/2011 | |||
| Initially in cold weather only, the tail gate / hatch / rear door would start to close slowly of its own accord. the electrical system would then assume you had attempted to close the door by hand and the electric motor would kick in and close the door on top of you if you did not realize and move. the force of the closing door is quite high to a degree that it was a struggle to stop it crushing a person. a child would not be able to stop it closing. the problem has continued to get worse and the weather has little effect anymore, the door will not stay open even on mild days. | |||
| 08/26/2009 | 34989 | ||
| Sliding doors failed. less than one year old at 34,9k miles, brought to dealer indicating both doors intermittently partially open or close during power operation. dealer found both rear latches were not holding and were replaced. two weeks later, at 35,2 miles problem has reoccurred and dealer cannot duplicate problem. another 2 weeks later at 35,3k miles, late sunday night 60 miles from home, the passenger door get stuck open in a rest area. we spend an hour fussing with the door and finally forced it shut, and drove the 60 mileshome with fingers crossed and 2 kids in the car, hoping that we have not caused a problem forcing it shut and it would not fly open on the rest of the trip. another trip to the dealer, and they state they cannot duplicate the problem we then deferred to routine manual operation. the problem continues, and we have to open or close by forcing them. usually, the passenger cannot let themself out, it must be opened by someone using the handle outside of the car. at 53,2k miles we can no longer manage with the malfunction. there are two weeks left on the warranty of the previous repair. dealer states we will need to take the car to a body shop for a re-alignment at our own expense. not having the funds to do so,we continue to deal with the problem. finally we take it to a different dealer for a second opinion. surprise-the latches need to be replaced. the one door is so bad the front & rear latches must be replaced at my cost of $800! we need at least one door to work so we'll do it. the other door needs it too at add'l $, as well as a visit to the body shop for 'realignment', but can't afford it. meanwhile-the original dealer should have replaced this part at 53,2k miles when it was covered, but ithey sent us packing. no faith that this $800 repair will fix it. 3 sets of latches in 3 years? they need to identify the problem and do right by customers. this is our 6th and last toyota. maybe a death related incident will help. | |||
| 07/08/2008 | 1 | ||
| Our 2004 sienna xle electric sliding passenger door stopped working 1 1/2 years ago. we can manually open/close it, but it is very difficult because the motor is still connected and resists us moving it. the motor may complete the closing process...you can hear it working. if not securely latched shut it will fly open and close even though it is so difficult to manually move it. we have had it stuck open once during the past year and a half. when i brought it up to the dealership they said that they had never had anyone with an electric door problem. i went home and found hundreds of complaints. unfortunately, with younger kids it is a problem dropping them/picking up from school because that is the side we must use to follow school procedure for safety reasons. the dealership said it would cost $1500 to fix the door because the entire motor would need to be replaced since the cable is not a separate piece. we are very frustrated. since then i have been taking the van somewhere else for oil changes, tires.... they said they see people with these vans having electric door problems quite often on the toyota. before the van i had a camry and had no problems. now i have had numerous recalls...one that i personally had a problem with. i consider this issue more of a safety issue than most other recalls we've had. with customer service like i have experienced and all the problems i won't be getting another toyota. why isn't toyota addressing these issues when there are soooo many? *tr | |||
| 08/26/2009 | 16000 | 1 | |
| I own a 2008 toyota sienna with 17000 miles on it. recently while loading up the family to go out, the left passenger automatic sliding door was unable to be closed. i promptly took the vehicle to the dealer, who fixed the problem, saying one of the mechanisms in the door unit needed lubrication. the problem went away until last evening, when the same problem occurred while out to dinner. even when the power door was disengaged, the door still would not close. fortunately, there were two adults (along with 3 kids 8 and under) so one of us could hold the door shut while the other drove. i checked on the internet briefly and it seems as though many other sienna owners have had similar issues. this could be a serious safety issue if it were somehow to manifest itself while driving. *tr | |||
| 03/22/2009 | 19390 | 1 | |
| My husband was driving in florida in our rented toyota sienna minivan, and five family members were in the car, on a highway. suddenly the engine hood came unhooked and flew up, hitting the front windshield. the glass shattered and we were showered with glass, but the bigger problem was that the view out the front was almost totally obstructed. we managed to see through a small crevice underneath the hood, which was now upright and covering almost all the windshield. we were able to pull off the highway without further incident. please note i am not the owner of this automobile, but rather my husband yonathan epelbaum had rented it from national car company. the car has been returned to national, and the incident was reported to the police at the time of the incident. we were very lucky to have escaped serious injury. the incident happened during daylight, which helped, as at least the daylight helped with visibility through the very small opening under the hood, from which we were able to steer and change lanes safely while exiting the highway. injuries were fortunately very minor so i am recording as no injuries but there was an issue with glass. considering we might have been killed, we feel very fortunate my husband managed to steer us out of it without hitting anything or being hit. other cars around us were going very fast so the situation was exceedingly dangerous. *tr | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 03/24/2008 | 500 | 1 | 12/23/2007 |
| We have an '08 8 passenger toyota sienna le. my son likes to play with the lights... we kept warning him if they got left on the battery would die. it finally happened. had to go in through the front door using the key - stuck the key in the ignition and turned it and yup, sure enough - dead. totally dead. there is no way to unlock the sliding doors. there is no way to open the sliding doors (from inside or out). there is no way to open the trunk (which can't be opened from the inside anyway - another concern) i had gone out to the van because i needed something from the trunk. i am 8 months pregnant with twins - there was no way i could climb back. my son had to. i couldn't even get into the middle row b/c there is a baby bucket in the center. if you were in a front end collision such that the battery was destroyed - the only way out of the van would be out the driver's or passenger's side doors. maybe this is only true if the doors are locked at the time of the accident... but the van locks itself once in drive unless you have this feature turned off at the dealer. no one can get out the back or sides - no one could get in to help you. if the adults in the front were ok it might be very hard o get to anyone in the back if there is a car seat in the middle of the middle row - and then, getting back out would be hard. i totaled a car in college - it is possible for an accident to wipe out battery power. this has me pretty alarmed. it's not something you think of when you buy a car. no one thinks will i be trapped if the battery goes? but in this van, i think you would be, and it could be very dangerous. there should be an over ride where if battery power is lost everything automatically unlocks - and there should be a way to open the trunk from the inside! i am freaked out to think of getting in an accident and no one being able to get in to help out my kid(s). this is a huge safety concern! *tr | |||
| LATCHES/LOCKS/LINKAGES - HATCHBACK/LIFTGATE - LOCK | |||
| 03/24/2008 | 500 | 1 | 12/23/2007 |
| We have an '08 8 passenger toyota sienna le. my son likes to play with the lights... we kept warning him if they got left on the battery would die. it finally happened. had to go in through the front door using the key - stuck the key in the ignition and turned it and yup, sure enough - dead. totally dead. there is no way to unlock the sliding doors. there is no way to open the sliding doors (from inside or out). there is no way to open the trunk (which can't be opened from the inside anyway - another concern) i had gone out to the van because i needed something from the trunk. i am 8 months pregnant with twins - there was no way i could climb back. my son had to. i couldn't even get into the middle row b/c there is a baby bucket in the center. if you were in a front end collision such that the battery was destroyed - the only way out of the van would be out the driver's or passenger's side doors. maybe this is only true if the doors are locked at the time of the accident... but the van locks itself once in drive unless you have this feature turned off at the dealer. no one can get out the back or sides - no one could get in to help you. if the adults in the front were ok it might be very hard o get to anyone in the back if there is a car seat in the middle of the middle row - and then, getting back out would be hard. i totaled a car in college - it is possible for an accident to wipe out battery power. this has me pretty alarmed. it's not something you think of when you buy a car. no one thinks will i be trapped if the battery goes? but in this van, i think you would be, and it could be very dangerous. there should be an over ride where if battery power is lost everything automatically unlocks - and there should be a way to open the trunk from the inside! i am freaked out to think of getting in an accident and no one being able to get in to help out my kid(s). this is a huge safety concern! *tr | |||