Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| UNKNOWN OR OTHER | |||||
| T-SB-0042-08 | 04/21/2008 | 10024904 | Floor mat installation during pre-delivery service. *nj | 06/06/2008 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| UNKNOWN OR OTHER | |||
| 12/22/2012 | 48000 | ||
| The automatic rear lift gate closes prematurely. the above date is the last time an injury was caused. i think that the gas struts are defective, and can no longer support the weight of the lift gate, which causes the gate to close prematurely. the failure has happened several times in the past year. on one occasion, the gate struck the bridge of my nose and caused a small laceration. i think that the struts can no longer support the weight of the liftgate when it is open, so the liftgate will fall about ten inches after it reaches the fully open position, at which point the power motor will engage the power liftgate to the fully closed position. this has caused injury to me because i was struck by liftgate when it falls or closes. i think that toyota should correct the defect by replacing the gas struts with redesigned gas struts that have longer service life. | |||
| 12/20/2011 | 38621 | ||
| Rear hatch struts stopped working (manual door). extremely heavy rear door of the sienna is now extremely dangerous. once opened the door just crashes shut. it could easily kill someone who was standing under it. | |||
| 03/25/2012 | 47000 | ||
| The sliding back door was being closed from the power button near the drivers seat. the door wouldn't close so the button was pressed again. the door then slammed shut with great force and could have injured anyone in it's way. now it is inoperable and needs a very expensive repair. apparently this is an ongoing problem with this generation of the toyota sienna vans and toyota refuses to address it. | |||
| 01/23/2012 | 31522 | ||
| My 2009 toyota sienna won't unlock! when i use both my remotes, it will only open the driver's door. even when i open the driver door, and try to use the unlock button to unlock the doors, the doors will not unlock. i have to physically unlock the doors, including the slider doors. it has been in the shop twice, and they don't know why it is doing that. recently the slider doors stopped opening! it defeats the purpose of having a van, if you can only get in through the driver seat, especially when you have a disabled child, a two year old, and another child. toyota, has been horrible, in trying to get this resolved. the customer service in the service department, don't care, horrible customer service and nothing gets resolved. | |||
| 05/01/2011 | 50000 | ||
| Lift gate struts on 2009 toyota sienna have failed meaning that the rear door does not hold itself up when opened. there are two struts and both have failed. the struts must be replaced at a cost of about $200 each for a total of $400. | |||
| 06/10/2010 | |||
| Hi, i bought a toyota sienna 2wd in 2009. toyota had a recall on the minivas due to malfunctioning of spare tire in cold climate, but did not include iowa in it. they have not sent any communication in this regards to end customers. | |||
| 04/03/2010 | |||
| The automatic sliding door on our van has closed on our 3 year old twice, causing minor injury. the first time, the door hit his head but did not encounter enough resistance to engage the safety open until it had pushed him against the side of the van. then the safety engaged and the door opened. it left red marks on both sides of his head. we took the van to the dealer on april 12 2010 to have the door looked at, and requested that the resistance be lowered. on april 28th the door again hit our child, this time the door completely latched closed on his hand, pinning his hand in the door. his thumb had a dent in it, and is now extremely and immobile the next day. he is being taken to the dr today. i called toyota corporate 10 minutes after the incident to report it. | |||
| 04/18/2009 | 5000 | 1 | |
| In april 2009 the accelerator stuck on my 2009 toyota sienna van. the dealer failed to replicate the problem and neither the dealer nor toyota has made any progress to resolving. now i see where a vast number of other toyota vehicles are similarly plagued and my confidence in the sienna is further eroded. please help! tw* | |||