Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 08/11/2011 | 40000 | 1 | |
| We were backing out of a parking place at the hot springs village walmart. the van accelerated on its own, then the brakes failed. no amount of pressure would stop the van. we stopped by hitting a parked car, doing some damage to it. we had the van towed to a body shop to have the exterior repaired. we were afraid to drive it. after being repaired, we had it towed to lander's in little rock where it was pronounced safe to drive. a few weeks later we sold it and bought a 2011 toyota sienna van. (an accident report will follow on the 2011 toyota van vin#[xxx]) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 01/31/2011 | 50000 | ||
| My wife was pulling into a daycare parking space with our two kids, going 3 mph (according to black box readings) when the vehicle suddenly began accelerating. the vehicle jumped the curb, hit a retaining wall hard enough to throw it backwards and get stuck in a snowbank (luckily), where the vehicle finally stopped. my wife was flooring the brake the whole time, with no effect. we contacted toyota, who sent out an inspector who inspected the brakes and accelerator. weeks later we received a letter from toyota's legal department saying the inspector found nothing wrong wtih the brakes or accelerator, and since this is not a manufacturer defect, there is nothing further they can do. the toyota dealership said they follow toyota's orders, so they cannot help either. we're going to have to sell this as i don't feel safe driving it. | |||
| 02/15/2010 | 1 | ||
| We recently bought toyota sienna limited 2wd. the van started to accelerate on its own at a lower speed (from 10 to 35 mph). in addition, the van maintains its speed without using a cruise control. furthermore, when the van is started, the ideal is very high like someone is pushing on the gas. we tried to contact the dealer in hickory, nc; however, nobody has contacted us back to make an appointment. *tr | |||
| 11/17/2009 | 1 | ||
| Our 2009 sienna may have had a sudden acceleration problem. when the car was put into reverse, a sudden acceleration sent it down our driveway. situation: pulling into the carport, which involves a 90 degree turn at the top of a short (10m) steep narrow walled easement, the driver of the sienna could not make the turn in one motion and was required to put the sienna in reverse at which time the minivan suddenly accelerated, squealing its wheels. the result was a 5m careen down the driveway. the result was about $4,000 body damage, but no injury to the driver or my 2yr old daughter - although all were shaken. we have since got rid of the car - traded it for a 2010 highlander. *tr | |||
| 11/03/2009 | 9700 | 1 | |
| In november 2009 while parking my car in store parking, my foot was on brake my car accelerated, suddenly jumped on the 1 foot high footpath and crashed into the store injuring few people. nothing worked even brakes jammed. i contacted the toyota and they sent me letter after 30 days that they have found nothing and toyota dealer was not ready to take any part in resolving the problem. they refused to give me rental vehicle and i had to pay one month of rental car as well. i am scared to drive this vehicle now. i would like to file a complain to take immediate action in this regards. thank you *tr | |||
| 04/18/2009 | 5000 | 1 | |
| In april 2009 the accelerator stuck on my 2009 toyota sienna van. the dealer failed to replicate the problem and neither the dealer nor toyota has made any progress to resolving. now i see where a vast number of other toyota vehicles are similarly plagued and my confidence in the sienna is further eroded. please help! tw* | |||
| 06/17/2009 | 85000 | 1 | |
| Attempted to accelerate to pass a large truck and vehicle started accelerating out of control. tried to brake and that didn't work. applied foot brake and that didn't work. speed may have increased to approx 70-80 mph. speedometer show approx 45 mph. unable to steer vehicle. it was as if the motor had stopped and i had no power steering. after hitting 2-3 vehicles and then the right lane bridge wall the front tire and steering assembly bent inward nd that caused the van to stop. that god that noone was injured but something is seriously wrong. i've seen several complaints of sudden acceleration in sienna vans and this need much attention. *tr | |||
| 04/18/2009 | 5600 | 1 | |
| On an early saturday april 18, 2009 trip to the airport the cruise control stuck while accelerating and would not disengage by pressing the brake pedal or by pulling the cruise control lever (located on the steering column) towards the driver. i had just gone through an automatic tollgate in the far left lane and began accelerating (and probably hit the 'resume' feature of the cruise control lever) in order to get immediately over to the far right lane to exit. within seconds i was up to an adequate speed and touched the brake. the car continued accelerating. i pressed the brake more firmly and pulled the cruise control lever towards me. neither action disengaged the cruise control. i was able to avoid traffic and point the car towards the right shoulder. i then pushed the gear shift into neutral and the car engine slowed down, the car stopped accelerating, and the cruise control disengaged. on my return trip i tried to duplicate the actions which preceded the problem but was not successful. (i have driven the car about 5600 miles and this was the first time this problem has occurred.) the same day i took the car to a large toyota dealer. they drove the car several miles and did not have the problem occur. so they were not able to find a problem. they said they could only fix a problem if they could experience it. and, they suggested i take the car to the toyota dealer that sold it to me. later the same day i did return the car to the toyota dealer that sold it to me. they were good listeners and kept the car for several days of driving, diagnostics, and phone calls to toyota. but, in the end they too, could not locate a problem and returned the car to me unchanged. my confidence in this vehicle is greatly diminished. while i was successful in disengaging the accelerating cruise control by putting the car into neutral i do not want to have to depend on that especially in a heavy traffic situation. *tr | |||