Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE
13V014000Southeast Toyota Distributors, LLC V (Vehicle)3235MFRTOYOTA MOTOR CORPORATION01/16/201301/17/2013
Defect SummarySoutheast toyota distributors, llc (set) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 tacoma, 4runner, camry, camry hybrid, prius, and rav4; model year 2009-2010 avalon, fj cruiser, and highlander hybrid; model year 2010-2013 model year corolla, sienna and tundra; model year 2009-2013 highlander and venza; model year 2012 prius v; and model year 2010-2012 sequoia. during modification by set to include accessories such as leather seat covers, seat heaters or headrest dvd systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence SummaryIf the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. this could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Corrective SummarySoutheast toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. the recall is expected to begin during january 2013. owners may contact southeast toyota at 1-800-301-6859.
NotesOwners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov.

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
AIR BAGS
TSB-0172-1209/11/201210047943Toyota: an intermittent exhibition of srs lamp on with diagnostic trouble code (dtc) b1821 and/or b1826 condition. improvement to terminal crimping of side air bag to address situation. model 2011-2012 sienna.12/10/2012
TSB-0122-1109/06/201110042555Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe12/16/2011

Consumer Complaints


Fail datemilesoccurencesPurchase date
AIR BAGS
10/01/20123550
 Tl* the contact owns a 2011 toyota sienna. the contact stated that the air bag warning light illuminated. the contact also stated that the failure recurred intermittently. the vehicle was taken to the dealer where it was determined that the electrical system may have been compromised during converting the vehicle into one suited for person's with disabilities. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 3,550.
10/01/20123550
 Tl- the contact owns a 2011 toyota sienna. the contact stated that the air bag warning light illuminated. the contact also stated that the failure recurred intermittently. the vehicle was taken to the dealer where it was determined that the electrical system may have been compromised during converting the vehicle into one suited for person's with disabilities. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 3,550. kmj
10/01/20123550
 Tl- the contact owns a 2011 toyota sienna. the contact stated that while driving, the air bag light illuminated. the contact also stated that the failure recurred intermittently. the vehicle was taken to the dealer where it was found that the electrical system may have been compromised during the conversion of the vehicle into a handicap vehicle. the vehicle was not repaired. the manufacturer was contacted about the failure. the failure mileage was 3,550. mh
08/08/201246000
 Tl* the contact owns a 2011 toyota sienna. the contact stated that while driving 35 mph, the vehicle was involved in a crash and the air bags did not deploy. the driver was injured and the vehicle was destroyed. the insurance company took the vehicle but was unable to determine the cause of the failure. the manufacturer was not notified of the air bag failure. the contact stated that a police report was filed. the failure mileage was 46,000.
08/08/201246000
 Tl- the contact owns a 2011 toyota sienna. the contact stated that while driving 35 mph, the vehicle was involved in a crash and the air bags did not deploy. the driver was injured and the vehicle was destroyed. the insurance company took the vehicle but was unable to determine the cause of the failure. the manufacturer was not notified of the air bag failure. the contact stated that a police report was filed. the failure mileage was 46,000. kmj
08/08/201246000
 Tl- the contact owns a 2011 toyota sienna. the contact stated that while driving at 35 mph, the vehicle was in a crash and the air bags did not deploy. the contact stated that driver was injured and the vehicle was destroyed. the insurance company took the vehicle but was unable to determine the cause of the failure. the manufacturer was not notified. the contact stated that a police report was filed. the failure mileage was 46,000. ap
11/19/201120000
 Vehicle was traveling at approximately 35-40 mph, when struck in the front drivers side by a vehicle attempting to cross roadway. none of the vehicles air bags deployed despite extensive damage to drivers side front.
04/27/20111000
 Electrical failure the clock loses time when you turn off engine then when you start engine it will give you warning to check vsc , srs airbag is off , radio is off too. the autimatic lock is not functioning we have to lock doors manually. this is frustrating because we have a brand new car!!!
02/13/20115000
 Tl* the contact owns a 2011 toyota sienna. the contact was driving approximately 50 mph when the contact crashed into another vehicle that was traveling 5 mph. the contacts air bags did not deploy. there were no injuries and a police report was filed. the manufacturer was contacted and advised that the crash did not constitute air bag deployment. the vehicle was neither inspected nor repaired. the vin was unavailable. the current and failure mileage was 5,000.
02/13/20115000
 Tl-the contact owns a 2011 toyota sienna. the contact stated that while driving approximately 50 mph, the contact t-boned another vehicle that was driving 5 mph. the air bags did not deploy. there were no injuries. a police report was filed. the vehicle had not been inspected or repaired. the contact called the manufacturer who stated that the accident did not constitute air bag deployment. the vin was unavailable. the current and failure mileages were 5,000-bk