Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||||
| T-SB-0055-12 | 03/13/2012 | 10044156 | Toyota: charging system inoperative. some engines may exhibit insufficient charging performance from the alternator. an updated pulley assembly is available to address this condition. *js | 05/16/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/21/2013 | 35900 | ||
| Traveling at highway speed, (55 mph) when the vsc failure message appeared along with the check engine light and apostrophe inside a triangle error/ warning light. vehicle was purchased as a certified used vehicle at a toyota dealership less than two weeks ago. mileage is less than 36000. | |||
| 06/15/2012 | 14828 | ||
| I was stopped for a red light at a traffic light on highway 20 in niceville, fl. i had my right foot on the brake when i felt the vehicle attempt to surge forward and i could hear the engine rev. i looked at the tachometer and noticed the engine was at 2000 rpm instead of the normal idle of approx 800 rpm. when the light turned green, i drove away and the vehicle drove normally. i did not have another incident driving home even when i stopped at other traffic lights. this is the second occurence of this uncomanded acceleration - the other took place last year. | |||
| 04/01/2011 | 24000 | ||
| The vehicle engine stalls. this occurs intermittently especially when making turns. i had to press the gas pedal all the way down to accelerate. the vehicle brake lights do not come off for about 10 minutes when the engine and lights have been switched off. it is possible to start the car with the push button without pressing down on the gas pedal sometimes. | |||
| 10/23/2011 | |||
| The power sliding doors on both sides stopped working. must open and close the sliding doors manually. none of the open buttons on the car or remote responds to oppening the sliding doors. just a beep is heard when the key is pressed. | |||
| 04/27/2011 | 1000 | ||
| Electrical failure the clock loses time when you turn off engine then when you start engine it will give you warning to check vsc , srs airbag is off , radio is off too. the autimatic lock is not functioning we have to lock doors manually. this is frustrating because we have a brand new car!!! | |||
| 08/10/2011 | |||
| After arriving home with my 2 kids yesterday, we were getting out of the vehicle (2011 toyota sienna xle)- my 2 1/2yr old daughter was getting out of the passenger side power door while i was about to get my 3 month old son out of the driver side power door. my 2 1/2yr old daughter pushed the power door button to close her door after getting out of the vehicle and was holding onto the van to gain her ground, at which time the power sliding door closed entirely on her right hand! it did not open with the door sensor as we were told it would do if anything was in the path of the door closing. when i frantically tried to pull open the door from the inside, and push the power door button, the door would not open and she just kept screaming from the other side. i had to put the keys back in the ignition just to open the door and free my daughter! it was a prolonged, scary and traumatizing ordeal that i hope no one else ever has to experience! when you are told the power doors and windows are on a sensor they need to actually function 100%, not only for a large object like a body obstructing the door/window, but also childrens hands- after all this is a family vehicle that i was under the inpression was built on safety! | |||
| 04/18/2011 | 18200 | ||
| Failure of driver's cabin lamp override switch to extinguish cabin reading lights obscured driver's vision at night during high-speed merge maneuver: i was attempting a high-speed highway merge, at night, entering route 29 from the left side of the highway, when my three-year-old son discovered that he was now tall enough to operate his overhead personal reading light. my vision of merging traffic to the right was suddenly obscured by the unexpected operation of the cabin reading lamp, and the situation was compounded by my inability to quickly override the lamp from the driver's position, in the manner as directed on page 526 of the owner's manual. the reading light above my son's head stayed on. according to the sienna 2011 owner's manual on page 526, the door light button, above the driver's head, also serves as an override for all the personal cabin reading lights when the door function is disabled: page 526: rear on/off: rear personal/interior lights turn on [upon activation of the illustrated individual reading lamp buttons at each seating position] when the personal/interior main switch is in door position. the dual functionality of the door light button is confirmed; on page 525 of the manual, the other well-known purpose of the door button is separately and independently described to activate automatic cabin illumination when entering/exiting the vehicle: page 525: door position: the personal/interior lights and rear interior light come on when a door is opened. they turn off when the doors are closed. therefore, the reference to the door button on page 526 is for the separate override feature. thank you for your consideration. i recommend toyota recall the affected vehicles, to correct the functioning of the cabin lamp override switch as this is an essential safety feature of the vehicle for nighttime driving with passengers. | |||
| 01/26/2011 | 2100 | ||
| My new 2011 toyota sienna le automatic power sliding door on the driver side stopped working. it won't open or close using remote control as well as top console/pillar switches. if i try to open using remote control or switches then it will try to open but close immediately and make beeping sounds. i took the vehicle to the local toyota dealer couple of times but they simply said there is no problem. finally, when i called toyota directly then the same dealer diagnosed it further and found a fault code c224 in the system. toyota refused to fix the issue promptly until we filed for arbitration to replace the car or refund vehicle purchase price. toyota finally replaced power sliding door motors for both left and right side to address the issue. | |||
| 01/01/2011 | 250 | ||
| Driver side power sliding door on 2011 toyota sienna repeatedly (but intermittently) jams upon opening -- happened almost immediately after purchased. because the problem was not replicated by toyota service and no computer error code was registered, they were prohibited by toyota from attempting to solve the problem. this was despite that fact that i had phone video documenting the problem, a toyota salesperson observed the door jammed, and previous toyota technical service bulletins related to the sienna power sliding door problems (bo010-01). i was told that until enough people complain, toyota won't recognize that there is a problem and won't do anything about it. this is reminiscent of the toyota accelerator problem that they refused to address until they were forced to. | |||
| 11/01/2010 | 300 | ||
| Tl- the contact owns a 2011 toyota sienna. while driving at any speed, the contact noticed that the vehicle would switch to third gear without warning intermittently, make a loud noise, and three alerts would illuminate on the dashboard which were a skidding signal, exclamation mark, and a signal that advises the contact to notify the dealer. when attempting to drive beyond 55 mph, the rpm meter goes to the red zone and makes a loud noise. the dealer made two attempts to diagnose the failure. the contact was unable to say what the dealer did when the vehicle was taken in; however the problem occurred the next day after the vehicle was returned to the contact from the dealer. the contact did not inform the manufacturer nor was the vehicle repaired. the current mileage was approximately 2,400. the failure mileage was approximately 300. bw | |||
| 08/01/2010 | 510 | ||
| Van just won't start. it cranks over but won't start, after tens minutes it started up fine. van has only 510 miles. at 5500 miles vehicle again cranked but would not start. after it started, it ran rough and died at times, took it to dealer but they can not find problems. vehicle runs fine, at about 5700 vehicle runs rough and dies at stop lights, took back to dealer this time they say it was a bad computer, toyota took care of it, a few thousands miles later same problems run rough at times and won't start, took to dealer, can not fine problems, vehicle ran fine, now at 10500 miles same problems again ran rough and die at stop light, but ran fine just a few minutes later, drove home next day ,it won't start. tow to dealer they say it has some moisture in the computer. | |||