Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| EQUIPMENT ADAPTIVE | |||||
| TSB-0086-10 REV1 | 03/10/2010 | 10036967 | Toyota: floor mat installation during pds. vehicles equipped with driver's side floor mat retaining clips to secure the floor mat in correct position. *pe | 04/25/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| EQUIPMENT ADAPTIVE | |||
| 06/06/2012 | 21000 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact received the recall notice associated with nhtsa campaign id number 11v560000 (equipment:other:labels). the contact followed the instructions listed in the recall notice, but the manufacturer was yet to respond. the manufacturer was notified and stated that the contact would have to wait until later in the year for the correct labeling information to become available. the contact was also advised to take the vehicle to an authorized dealer. the dealer was unaware of the recall and could not assist. the manufacturer then advised the contact to wait until labeling information was sent out to consumers. the failure mileage was 21,000. sm. | |||
| 06/06/2012 | 21000 | ||
| Tl- the contact owns a 2011 toyota sienna with 21000 miles. the contact received recall notice 11v560000 equipment:other:labels. the contact followed the directions in the recall notice but the manufacture has yet to respond. when the manufacture was contacted they were unable to assist him and told him that he would have to wait until later in the year to get the correct lables.the manufacturer also told the contact to go to the local dealer, but the dealer was unaware of the recall and could not remedy the recall. the contact called the manufacturer back and was told that he would have to wait until the lables were sent to him.bl | |||
| 03/01/2012 | |||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that he received notification of nhtsa campaign id number 11v560000 (equipment:other:labels) and took the vehicle to the dealer for repairs. the contact stated that the remedy stated that the manufacturer would notify owners of the recall and provide a remedy when one had become available. the remedy was for owners to receive a corrected placard along with a revised owner | |||
| 03/01/2012 | 12000 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that after receiving recall nhtsa campaign id number 11v560000 (equipment:other:labels) he was not satisfied with the remedy. the remedy mentions toyota will notify owners, and will provide a remedy when it is available. toyota will mail out a corrected placard to customers along with revised owner manual information. this service will be performed free of charge. the owner would like for the manufacturer to actually make the vehicle weight match what the placard read when he purchased the vehicle. the failure mileage was approximately 12,000. tb | |||
| 12/01/2011 | 14000 | ||
| Roof rack detachment on highway: we have the toyota sienna oem roof rack cross bars installed when we purchased the vehicle, but never had actually attached anything to the cross bars. while driving down the highway, we heard bag, looked in the mirror and saw my cross bar in road. immediately pulled over and confirmed that the cross bar had in fact detached from our car and fell in the road behind us. the remaining cross bar was still on, but was cocked and the tightening mechanism was loose. our concern: the special installation practice has been explained to me by the parts manager. apparently, this new clamp design requires the user assure perpendicular alignment of the lower clamp plate to the roof rack, otherwise when you tighten the screw you can get a false tight sense, when the plate is cocked and not true. so, i see many things wrong with this design: (1) too much reliance on following proper installation to assure product is safely secured. (2) how tight is tight on the screw? no instructions provided? (3) excessive reliance on the owner to check this part for the life of the car - service manager says this must be intermittently tightened by the owner? where is this in the service manual? (4) it also appears that toyota may have introduced this easy to remove design to appeal to those customers which complained on how long it takes to remove the earlier model roof racks (<2011), but in turn have compromised on quality and more importantly safety. (5) not only is this a unique design for the toyota lineup of cars, it is also a unique in the industry design, which has for many years now established a history of having positive locking and redundant installations for roof rack cross bars. i wrote letter, and toyota said our insurance covers such things, and for us to work with our dealer, rather than main company. | |||