Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| LATCHES/LOCKS/LINKAGES | |||
| 05/20/2011 | 1200 | ||
| My 2 year old daughter got her leg caught in the back part of the sliding door of a 2011 toyota sienna. she was inside the car. the door was opened. her leg fell into the space while the door was opening. the door opened as far as it could and constricted her leg. her leg was so tightly constricted we could not repostion her body to open the door. averill park fire dept and sand lake ambulance arrived on the scene. she was trapped(screaming) for 20 -25 minutes. her leg was cold and turning blue before it was removed. we went to the hospital concerned for internal bleeding, broken leg, and other complications. she is doing fine but i'm very concerned about the design of the door. i've looked at other minivans (even the same make and model but different year) and they don't have the gap in the back part of the door like the 2011 toyota sienna. | |||
| 10/01/2010 | 100 | ||
| Tl*the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an open position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. a complaint was filed with the manufacturer and they advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer to be repaired the dealer informed the contact that the part was not available. the current mileage was 5,200 and the failure mileage was 100. | |||
| 03/20/2011 | 6400 | ||
| Tl*the contact owns a 2011 toyota sienna. the vehicle was parked with the rear lift gate open; however, the contact pressed the button to close the lift gate and she attempted to take an item from inside the vehicle and nearly sustained an injury when the lift gate continued to close. the contact thought there would be an automatic override system in place to stop the lift gate from closing if an object was obstructing its path. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified and advised the contact that the vehicle was not equipped with a feature to automatically stop the door from closing. the failure and current mileages were 6,400. the vin was unavailable. | |||
| 10/01/2010 | 100 | ||
| Tl*the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an open position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. a complaint was filed with the manufacturer and they advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer to be repaired the dealer informed the contact that the part was not available. the current mileage was 5,200 and the failure mileage was 100. | |||
| 03/20/2011 | 6400 | ||
| Tl*the contact owns a 2011 toyota sienna. the vehicle was parked with the rear lift gate open; however, the contact pressed the button to close the lift gate and she attempted to take an item from inside the vehicle and nearly sustained an injury when the lift gate continued to close. the contact thought there would be an automatic override system in place to stop the lift gate from closing if an object was obstructing its path. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified and advised the contact that the vehicle was not equipped with a feature to automatically stop the door from closing. the failure and current mileages were 6,400. the vin was unavailable. | |||
| 10/01/2010 | 100 | ||
| Tl*the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an open position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. a complaint was filed with the manufacturer and they advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer to be repaired the dealer informed the contact that the part was not available. the current mileage was 5,200 and the failure mileage was 100. | |||
| 03/20/2011 | 6400 | ||
| Tl*the contact owns a 2011 toyota sienna. the vehicle was parked with the rear lift gate open; however, the contact pressed the button to close the lift gate and she attempted to take an item from inside the vehicle and nearly sustained an injury when the lift gate continued to close. the contact thought there would be an automatic override system in place to stop the lift gate from closing if an object was obstructing its path. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified and advised the contact that the vehicle was not equipped with a feature to automatically stop the door from closing. the failure and current mileages were 6,400. the vin was unavailable. | |||
| 10/01/2010 | 100 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an opened position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. the manufacturer took a complaint and advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer for repairs the dealer informed the contact that the part was not available. the current mileages were 5,200 and the failure mileages were 100. bw | |||
| 03/20/2011 | 6400 | ||
| Tl*the contact owns a 2011 toyota sienna. the vehicle was parked with the rear lift gate open; however, the contact pressed the button to close the lift gate and she attempted to take an item from inside the vehicle and nearly sustained an injury when the lift gate continued to close. the contact thought there would be an automatic override system in place to stop the lift gate from closing if an object was obstructing its path. the vehicle was not taken to the dealer for diagnostic testing. the manufacturer was notified and advised the contact that the vehicle was not equipped with a feature to automatically stop the door from closing. the failure and current mileages were 6,400. the vin was unavailable. | |||
| 01/26/2011 | 2100 | ||
| My new 2011 toyota sienna le automatic power sliding door on the driver side stopped working. it won't open or close using remote control as well as top console/pillar switches. if i try to open using remote control or switches then it will try to open but close immediately and make beeping sounds. i took the vehicle to the local toyota dealer couple of times but they simply said there is no problem. finally, when i called toyota directly then the same dealer diagnosed it further and found a fault code c224 in the system. toyota refused to fix the issue promptly until we filed for arbitration to replace the car or refund vehicle purchase price. toyota finally replaced power sliding door motors for both left and right side to address the issue. | |||
| 03/01/2011 | 285 | ||
| 2011 toyota sienna le power sliding doors have jammed multiple times. has happened 4-5 times now with only 285 miles on it. this is potentially a very serious malfunction that could cost a life. all passengers should be able to evacuate if needed. called toyota but they say they have not gotten any complaints? will take it in and see what they say. | |||
| 12/01/2010 | 1310 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that the passenger sliding door is not operating properly by getting jammed when it's trying to lock back. he also started to noticed the drivers side sliding door was doing the same as well. this has occurred on a intermittent basis. the vehicle was inspected by the dealer and they advised him that there were no known remedies for this failure. the failure mileage was approximately 1,310. the vin was unavailable. tb | |||
| 06/09/2010 | 25 | ||
| Latches on the rear sliding doors of our 2011 toyota sienna ltd. are not releasing properly. when the doors are opened from the handles, the motor pulls the doors open but the latches do not release. you hear a popping sound and the doors pop open. dealer reprogrammed the doors to no avail. after dealer claimed to have contacted toyota, they acknowledged the problem but said there is no know fix, as this is a new vehicle. | |||
| 11/27/2010 | 432 | ||
| In november of 2010, we purchased 2011 toyota sienna xle. within a month, on two separate occasions- the automatic sliding doors got stuck midway. they would not move back or forward. we took it to the original dealership. we were told that toyota had them clear some codes for the automatic doors and the problem was fixed. two weeks later, the same problem is happening on both doors. we took the car back and the service manager informed us that toyota would not authorize new motors in the car, although it is a brand new car and under warranty. this is a toyota manufacturing problem and needs to get resolved! | |||
| 04/07/2010 | 3000 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact observed during the opening of either one of the two passenger side power doors there would be an unusual popping noise. also, the power doors failed to latch properly. the vehicle was taken to an authorized dealer and the technician informed that the power doors functioned as designed. the failure mileage was 3,000. js | |||
| 05/29/2010 | 400 | ||
| We have owned a 2011 toyota sienna for 1.5 weeks. yesterday our 3 year old's hand became stuck in the sliding door. he had just exited the car and his hand was in the path of the door as it was sliding closed. the door did not retract. it closed tightly and a minute or so passed before the door was able to be opened. we took him to the emergency room. no break was evident on the x rays but the doctor said an exam by an orthopedic doctor next week, after the swelling has subsided, will confirm whether there is a break or fracture. the er doctor put a fiberglass cast on his arm and told us to follow up with an orthopedic doctor after the weekend. | |||