Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | ||||||||||||||||
| 10V620000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 12/22/2009 to 11/04/2010 | V (Vehicle) | 94126 | MFR | TOYOTA MOTOR CORPORATION | 12/13/2010 | 12/14/2010 | ||||||||
| Defect Summary | Toyota is recalling certain model year 2011 sienna vehicles. the brake stop lamp switch is mounted on a small bracket welded on the left side of the service brake pedal support assembly. due to its proximity to the parking brake pedal, in limited circumstances the stop lamp switch bracket could be damaged by the operator's foot during parking brake application. | |||||||||||||||
| Consequence Summary | This could result in brake drag with associated brake noise, vibration, and/or illumination of the brake warning light. braking effectiveness could be reduced increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Dealers will replace the bracket assembly free of charge. toyota plans to mail an interim owner notification in the middle of january 2011, to advise owners of the recall. a second letter will be mailed when parts are available to complete repairs. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 12/05/2012 | 20400 | 1 | |
| On dec.5, 2012 we were picking up a grandchild at an elementary school. we were in a line of cars to exit the parking lot. a car was pulling into the line ahead of us. we tried to stop to let her in, but there were no brakes. there was plenty of space and time to stop. we stopped by hitting her car. our van had minimal damage, but she had a fender and passenger door damage. (we were thankful no children were injured as there were many around.) we had the car towed to j pauley toyota in fort smith, as we were afraid to drive it. they pronounced it safe to drive. we called toyota (800-331-4331) to have the black box checked as suggested. still afraid to drive it we left it there and traded for a new van (honda). (see accident report for 2009 toyota sienna van vin# [xxx]. first time we thought it was probably a fluke. second time a problem with the siennas.) information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *tr | |||
| 12/05/2012 | 20400 | ||
| On dec.5, 2012 we were picking up a grandchild at an elementary school. we were in a line of cars to exit the parking lot. a car was pulling into the line ahead of us. we tried to stop to let her in, but there were no brakes. there was plenty of space and time to stop. we stopped by hitting her car. our van had minimal damage, but she had a fender and passenger door damage. (we were thankful no children were injured as there were many around.) we had the car towed to j pauley toyota in fort smith, as we were afraid to drive it. they pronounced it safe to drive. we called toyota (800-331-4331) to have the black box checked as suggested. still afraid to drive it we left it there and traded for a new van (honda). (see accident report for 2009 toyota seinna van vin# 5tdzk22c69s235369. first time we thought it was probably a fluke. second time a problem with the seinnas.) | |||
| 05/27/2011 | 1000 | 1 | |
| I bought a brand new 2011 toyota sienna xle in may of 2011 from jay wolfe toyota in kansas city mo. after 1000 miles within less than a month, started having brake problems. when i press the brake, it was gliding, taking the paddle to the floor in order to stop the vehicle even at slow speeds. i was enroute to omaha for the weekend with my family and kids when i started having the brake problem. i took the vehicle back to the dealership and they took 4 days to check and determine it was air in the brake system. i am sure there was more to it but that is all they said and fixed. one person from corporate was there and told us and guaranteed that we should never see this problem again. now less than a year after at 26000 miles started having same issues with brake. now the dealership says there may be a leak in the brake system that may not have been look at before. i advised them due to safety of my family and my kids and others on the road, i am not taking this vehicle back and i requested to be replaced with another new vehicle since they are at fault by selling me a vehicle with a brake problem and by not fixing it right in the first place. noting that toyota have had problems with many cars with brake failure in the past. please advise me what i would need to do in order to get my vehicle replaced for the safety of my family and kids since i no longer feel safe being in the current vehicle. thank you, *tr | |||
| 05/27/2011 | 1000 | ||
| I bought a brand new 2011 toyota sienna xle in may of 2011 from jay wolfe toyota in kansas city mo. after 1000 miles within less than a month, started having break problems. when i press the brake, it was gliding, taking the paddle to the floor in order to stop the vehicle even at slow speeds. i was enroute to omaha for the weekend with my family and kids when i started having the brake problem. i took the vehicle back to the dealership and they took 4 days to check and determine it was air in the brake system. i am sure there was more to it but that is all they said and fixed. one person from corporate was there and told us and guareented that we should never see this problem again. now less than a year after at 26000 miles started having same issues with brake. now the dealership says there may be a leak in the brake system that may not have been look at before. i advised them due to safety of my family and my kids and others on the road, i am not taking this vehicle back and i requested to be replaced with another new vehicle since they are at fault by selling me a vehicle with a brake problem and by not fixing it right in the first place. noting that toyota have had problems with many cars with brake failure in the past. please advise me what i would need to do in order to get my vehicle replaced for the safety of my family and kids since i no longer feel safe being in the current vehicle. thank you, | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 11/17/2011 | 18600 | ||
| Tl* the contact owns a 2011 toyota sienna with 18,600 miles. the contact had the vehicles steering modified because of a handicap. the contact received the recall notice 10v620000, service brakes, hydraulic:pedals and linkages. when the contact took the vehicle to the dealer to have the recall performed, he was told that they could not do the work due to the previous modification to the vehicle.the manufacturer was contacted, but they had not offered any assistance. | |||
| 12/17/2011 | 20000 | ||
| After pulling out of the driveway and driving forward less than 100 yds, the vehicle began to pull left and right as if vehicle stability control were taking over. very shortly after, the vehicle came to an abrupt stop with brakes seemingly applied on their own (power brake assist?). the screen lit up with the following warnings, check abs, check vsc, and check brake system, followed by have your vehicle checked by dealer. the abs, vsc, emergency brake, and check engine lights on the dash came on as well. upon taking a look under the hood, we also discovered what appeared to be an oil leak at the head gasket. the vehicle was taken to the dealer and a toyota engineer was flown in to help diagnose the problem. the result was they cleared the codes, wiped up the oil, and said there was nothing wrong with the car. about a day and a half later, the exact same thing happened again with the vehicle pulling, warning lights, etc. this time, the dealership said that they found hard codes and that the floor wire harness needed to be replaced. the vehicle has now been out of service for 16 days. we shall see whether the wire harness fixes the problem. the dealer said they put dye in the engine oil to try to detect a leak. not sure why they didn't investigate the problem while the oil was sitting there. it was very obvious where the leak was. | |||
| 07/13/2011 | 4800 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that while driving approximately 25 mph she applied the brakes and the pedal depressed to the floor. the vehicle would not stop until crashing into another vehicle. a police report was filed, but no injuries were reported. the vehicle was towed to an independent repair shop where the failure was not yet diagnosed. the vehicle was not repaired. the failure and current mileages were 4,800. sm. | |||
| 11/15/2010 | 850 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact was involved in a crash. while attempting to drive in reverse, driving 3 mph, the contact stated that the brakes went to the floor and did not idle the vehicle. the manufacturer sent an inspector to inspect the vehicle;however, they were unable to duplicate the failure. the current mileages were 3,500 and the failure mileages were 850. bw | |||
| 12/15/2010 | 10000 | ||
| Tl*the contact owns a 2011 toyota sienna. while driving approximately 10 mph and coming to a stop, the contact heard a loud banging noise in the rear of the vehicle. the contact stated the failure occurred at different speeds and more frequently when driving on the highway. while driving at highway speeds the vehicle began to shake violently. the vehicle was taken to the dealer where the technicians were unable to determine the failure. the technicians suggested the rear brakes, rotors, and calipers be replaced. after the repairs were performed the rear passenger side tire locked twice. the vehicle was taken back to the dealer where the technicians stated the vehicle showed extensive wear and over heating of the parking brake due to driving while the parking brake was engaged. the contact stated the parking brake was not engaged while driving and the overheating only occurred to the rear passenger side brakes. the vehicle was not repaired. the approximate failure mileage was 10,000. | |||
| 11/15/2010 | 850 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact was involved in a crash. while attempting to drive in reverse, driving 3 mph, the contact stated that the brakes went to the floor and did not idle the vehicle. the manufacturer sent an inspector to inspect the vehicle;however, they were unable to duplicate the failure. the current mileages were 3,500 and the failure mileages were 850. bw | |||
| 12/15/2010 | 10000 | ||
| Tl*the contact owns a 2011 toyota sienna. while driving approximately 10 mph and coming to a stop, the contact heard a loud banging noise in the rear of the vehicle. the contact stated the failure occurred at different speeds and more frequently when driving on the highway. while driving at highway speeds the vehicle began to shake violently. the vehicle was taken to the dealer where the technicians were unable to determine the failure. the technicians suggested the rear brakes, rotors, and calipers be replaced. after the repairs were performed the rear passenger side tire locked twice. the vehicle was taken back to the dealer where the technicians stated the vehicle showed extensive wear and over heating of the parking brake due to driving while the parking brake was engaged. the contact stated the parking brake was not engaged while driving and the overheating only occurred to the rear passenger side brakes. the vehicle was not repaired. the approximate failure mileage was 10,000. | |||
| 11/15/2010 | 850 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact was involved in a crash. while attempting to drive in reverse, driving 3 mph, the contact stated that the brakes went to the floor and did not idle the vehicle. the manufacturer sent an inspector to inspect the vehicle;however, they were unable to duplicate the failure. the current mileages were 3,500 and the failure mileages were 850. bw | |||
| 12/15/2010 | 10000 | ||
| Tl- the contact owns a 2011 toyota sienna. while driving at approximately 10 mph and approaching a stop the contact heard a loud banging noise from the rear of the vehicle. the contact stated the failure occurred at different speeds and more frequently when driving on highway speeds. while driving at highway speeds the vehicle began to shake violently. the vehicle was taken to the dealer where the technicians were unable to determine the failure. the technicians suggested the rear brakes, rotors, and calipers be replaced. after the repairs were performed the rear passenger side tire locked up two different times. the vehicle was taken back to the dealer where the technicians stated the vehicle showed extensive wear and over heating of the parking brake due to driving while the parking brake was engaged. the contact stated the parking brake was not engaged while driving and the overheating only occurred to the rear passenger side brakes. the vehicle was not repaired. the approximate failure mileage was 10,000. ds | |||
| 12/02/2010 | 2600 | ||
| Tl- the contact owns 2011 toyota sienna. while the contact placed her vehicle in reverse the vehicle would not move. the contact did not have her foot on the brake but the rear brake lights did illuminate. the vehicle was towed to a dealer where the technician stated there was a problem with the sensor. the vehicle was repaired. the vin was unavailable. the approximate failure mileage was 2,600. | |||
| 11/22/2010 | 5300 | ||
| Had to push brake pedal to the floor in order to stop 2011 toyota sienna xle. gateway toyota replaced the master cylinder on friday november 19th. driving vehicle on monday november 22nd pedal went to the floor again, difficult to stop. toyota scheduled to replace master cylinder again on november 23rd. vehicle only has 5,300 miles on it. | |||
| 09/11/2010 | 3900 | ||
| Tl-the contact does not own the vehicle it was 2011 toyota sienna. while driving 20 mph and coming to a stop sign depress the brake pedal it went all the way to the floor and the vehicle did not stop. he continued to depress the brake and eventually the brake started working. two days later while driving the vehicle and depressing the brakes the warning lights illuminated. the vehicle was taken to the dealer who stated there were fifteen error codes informing them to contact the engineering department at toyota manufacturer. the dealer informed her there was a metal bracket that covers the brake sensor and when you depress the brake the sensor inform the computer to turn on the hydraulic brakes to operate the brake system. on this particular vehicle the metal bracket was bend and cause the computer not to work properly. the manufacturer was contacted who stated it was the dealer responsibility and she should go back to the dealer for the repairs. the vehicle was returned to the dealer who exchanged back her old vehicle to her. tthe failure mileage was 3,900..........mw | |||