Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| STRUCTURE - BODY - ROOF AND PILLARS | ||||||||||||||||
| 11V566000 | SOUTHEAST TOYOTA DISTRIBUTORS, LLC | V (Vehicle) | 518 | MFR | TOYOTA MOTOR CORPORATION | 11/22/2011 | 12/01/2011 | |||||||||
| Defect Summary | Southeast toyota is recalling certain model year 2010-2011 corolla vehicles equipped with a non-toyota, blue tooth hands free device or navigation unit and certain model year 2011 toyota sienna vehicles equipped with a non-toyota, overhead entertainment system and/or bluetooth hands free device. there is a possibility that the front a-pillar trim panel retention clip may have been damaged during the installation of the aftermarket accessory. | |||||||||||||||
| Consequence Summary | A damaged a-pillar trim panel retention clip may allow the trim panel to come loose and injure an occupant in the event of a crash. | |||||||||||||||
| Corrective Summary | Dealers will inspect the a-pillar trim panel retention clip and replace it if necessary free of charge. the safety recall is expected to begin during december 2011. owners may contact southeast toyota at 1-800-301-6859. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| STRUCTURE - BODY - DOOR | |||||
| TSB-0044-11 | 05/24/2011 | 10039068 | Ready | 07/07/2011 | |
| TSB-0044-11 | 05/24/2011 | 10039068 | Toyota: the side power sliding door opens partially or makes a pop noise when opening with the outside handle. 2011 sienna. *rm | 07/07/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STRUCTURE | |||
| 10/01/2010 | 100 | ||
| Tl*the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an open position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. a complaint was filed with the manufacturer and they advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer to be repaired the dealer informed the contact that the part was not available. the current mileage was 5,200 and the failure mileage was 100. | |||
| 10/01/2010 | 100 | ||
| Tl- the contact owns a 2011 toyota sienna. the contact noticed that the rear sliding door remained stuck in an opened position intermittently. the failure occurred while using the manual operation or power assist button. the vehicle was taken to the dealer on five occasions and they were unable to duplicate the failure. the manufacturer took a complaint and advised the contact that a remedy would be available in march 2011; however, when the vehicle was taken to the dealer for repairs the dealer informed the contact that the part was not available. the current mileages were 5,200 and the failure mileages were 100. bw | |||
| STRUCTURE - BODY | |||
| 10/03/2011 | 3 | ||
| During the test drive and inspection of 2011 totota sienna van the driver's side rear sliding door would close without touching the button or handle. the dealer (rep) told me that he had pressed the close button too many times and that's why it shut during the inspection of the vehicle. after taking the vehicle home the driver's rear sliding door shut on me while i was getting a small child out of a car seat-i did not touch the button or door handle. after the same thing happened 4-5 more time i took the 2011 sienna van back to the dealer and told them that i would not take the vehicle back until the problem was fixed. the dealer replaced the motors in both sliding doors. the problems has continued and after research have found that this is a common complaint regarding the sliding doors on the sienna vans. between tire problems and door problems it's not worth the time or hassle. | |||
| 06/21/2012 | 18000 | ||
| The opening sequence of power sliding doors on both sides of this vehicle is out-of-sequence when opened with the door handle. when using door handle, there is a lound noise when door first open, it caused by the mechanical latch were not completly open before the door was pulled by dorr's motor. this prolonges jerk could eventually cause the latch to break or defected to the point it can not fully latched on and may cause door to open while driving. this problem is not detected if door opening using remote control or inside vehicle buttons. | |||
| 05/03/2011 | 1700 | ||
| Side power door does not open. handle is used to open door during normal operation. power slider opens about 6 inches and then sticks. a alarm sounds. power slide motor stops door from opening. door jumps back and forth and will not open regardless of amount of force used. door will close if pushed shut. problem is intermitant and has not been delt with by dealer which has been complained about and documented throughout the last year. dealer unable to repeat issue. dealer has accused owner of not using handle correctly. in an emergency situation this failure could result in passengers being trapped in passenger compartment because of this hazzard. this problem is documented by other owners on toyota forums and other nhtsa safety complaints | |||
| 10/05/2011 | 8000 | ||
| Tl* the contact owns a 2011 toyota sienna. the contact stated the driver's side automatic sliding door jammed and failed to release open until body force was applied to the door. the failure occurred fifty times. the vehicle was taken to an authorized dealer twice and they were unable to duplicate the malfunction. the contact planned to notify the manufacturer of the defect. the approximate failure mileage was 8,000. | |||
| 05/03/2011 | 1700 | ||
| Side power door does not open. handle is used to open door during normal operation. power slider opens about 6 inches and then sticks. a alarm sounds. power slide motor stops door from opening. door jumps back and forth and will not open regardless of amount of force used. door will close if pushed shut. problem is intermitant and has not been delt with by dealer which has been complained about and documented throughout the last year. dealer unable to repeat issue. dealer has accused owner of not using handle correctly. in an emergency situation this failure could result in passengers being trapped in passenger compartment because of this hazzard. this problem is documented by other owners on toyota forums and other nhtsa safety complaints | |||
| 10/05/2011 | 8000 | ||
| Tl* the contact owns a 2011 toyota sienna. the contact stated the driver's side automatic sliding door jammed and failed to release open until body force was applied to the door. the failure occurred fifty times. the vehicle was taken to an authorized dealer twice and they were unable to duplicate the malfunction. the contact planned to notify the manufacturer of the defect. the approximate failure mileage was 8,000. | |||
| 05/03/2011 | 1700 | ||
| Side power door does not open. handle is used to open door during normal operation. power slider opens about 6 inches and then sticks. a alarm sounds. power slide motor stops door from opening. door jumps back and forth and will not open regardless of amount of force used. door will close if pushed shut. problem is intermitant and has not been delt with by dealer which has been complained about and documented throughout the last year. dealer unable to repeat issue. dealer has accused owner of not using handle correctly. in an emergency situation this failure could result in passengers being trapped in passenger compartment because of this hazzard. this problem is documented by other owners on toyota forums and other nhtsa safety complaints | |||
| 10/05/2011 | 8000 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated the driver's side automatic sliding door jammed and failed to release open until body force was applied to the door. the failure occurred fifty times. the vehicle was taken to an authorized dealer twice and they were unable to duplicate the malfunction. the contact planned to notify the manufacturer of the defect. the approximate failure mileage was 8,000. kmj | |||
| 10/05/2011 | 8000 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated the driver's side automatic sliding door jammed and failed to release open until body force was applied to the door. the failure occurred fifty times. the vehicle was taken to an authorized dealer twice and they were unable to duplicate the malfunction. the contact planned to notify the manufacturer of the defect. the approximate failure mileage was 8,000. js | |||
| 09/01/2011 | 11000 | ||
| Satellite buttons overhead console for sliding doors are now inoperable for driver's side sliding door. took to dealer who after seeing the issue came back and said unable to duplicate.very concerned...... | |||
| 12/29/2011 | 5000 | ||
| Water accumulating in fold-down compartment for third row seats. standing water noticed under carpet. dealership unable to replicate leak. | |||
| 10/27/2011 | 12000 | ||
| I believe there potentially may be a serious design concern with the power doors. due to having three small children, i have the child locks engaged on the rear sliding doors, which also disables the rear door buttons from opening (but not from closing) the power doors. the buttons in the front of the vehicle to operate the power doors are not affected by the child locks, but are located on the center roof console, in easy reach of a child standing in the second row. tonight, in matter of seconds between me exiting the drivers seat and walking around the vehicle to the passenger side sliding door, one of my sons pressed the button to open the sliding power door, while my daughter started to exit the vehicle. my third child then pressed a button again, causing the power door to shut on my daughter's neck. fortunately, the safety system reversed the door, but it inflicted pain and tears and left redness on my daughter's neck; there is no apparent lasting injury, but i am concerned the injuries could have been much more serious. i am also concerned that the placement of functional electronic controls for the rear doors in easy reach of children in the rear completely defeats the purpose of having child locks on the rear doors. also related to the rear doors, we have repeatedly experienced the problem reported by others of the power doors jamming in a partially open position and having to be slowly pushed closed manually (with great resistance), before they will function again normally in either power or manual mode. this could be a safety concern that could impede the ability to exit the vehicle in an emergency. | |||
| 05/01/2011 | 4000 | ||
| Driver side power door is not opening on its own. with very few miles the door refused to open and close on its own power. as time progressed the door is now not functional in power mode. the van currently has 20000 miles. dealer blamed customer for problem as the car was too dusty. dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. the passenger power door is now starting to fail. it was never disclosed to customer that car cannot be driven on gravel or dusty roads. the customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. if the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. | |||
| 09/01/2011 | |||
| Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. in early september 2011, my wife complained of a bad odor in the van. on 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. instead, i found that the floor of the van, under the carpets, was soaked throughout. i immediately called the dealer, and they picked up the van on 09/12/2011. the following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. he also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. a few days later, that happened, but that technician, too, was unable to solve the problem. as a result, the dealer essentially said it was my problem. i then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. on september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. in the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. on 10/07/2011, i received notice from the dealer that the repairs (i.e., carpets, sound-deadener replaced, car oxinated (sp?), and detailed), but that the smell was still there. after one month no answer to why a new $40k van is soaked inside. | |||
| 05/01/2011 | 4000 | ||
| Driver side power door is not opening on its own. with very few miles the door refused to open and close on its own power. as time progressed the door is now not functional in power mode. the van currently has 20000 miles. dealer blamed customer for problem as the car was too dusty. dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. the passenger power door is now starting to fail. it was never disclosed to customer that car cannot be driven on gravel or dusty roads. the customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. if the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. | |||
| 09/01/2011 | |||
| Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. in early september 2011, my wife complained of a bad odor in the van. on 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. instead, i found that the floor of the van, under the carpets, was soaked throughout. i immediately called the dealer, and they picked up the van on 09/12/2011. the following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. he also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. a few days later, that happened, but that technician, too, was unable to solve the problem. as a result, the dealer essentially said it was my problem. i then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. on september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. in the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. on 10/07/2011, i received notice from the dealer that the repairs (i.e., carpets, sound-deadener replaced, car oxinated (sp?), and detailed), but that the smell was still there. after one month no answer to why a new $40k van is soaked inside. | |||
| 05/01/2011 | 4000 | ||
| Driver side power door is not opening on its own. with very few miles the door refused to open and close on its own power. as time progressed the door is now not functional in power mode. the van currently has 20000 miles. dealer blamed customer for problem as the car was too dusty. dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. the passenger power door is now starting to fail. it was never disclosed to customer that car cannot be driven on gravel or dusty roads. the customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. if the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. | |||
| 09/01/2011 | |||
| Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. in early september 2011, my wife complained of a bad odor in the van. on 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. instead, i found that the floor of the van, under the carpets, was soaked throughout. i immediately called the dealer, and they picked up the van on 09/12/2011. the following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. he also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. a few days later, that happened, but that technician, too, was unable to solve the problem. as a result, the dealer essentially said it was my problem. i then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. on september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. in the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. on 10/07/2011, i received notice from the dealer that the repairs (i.e., carpets, sound-deadener replaced, car oxinated (sp?), and detailed), but that the smell was still there. after one month no answer to why a new $40k van is soaked inside. | |||
| 05/01/2011 | 4000 | ||
| Driver side power door is not opening on its own. with very few miles the door refused to open and close on its own power. as time progressed the door is now not functional in power mode. the van currently has 20000 miles. dealer blamed customer for problem as the car was too dusty. dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. the passenger power door is now starting to fail. it was never disclosed to customer that car cannot be driven on gravel or dusty roads. the customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. if the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. | |||
| 09/01/2011 | |||
| Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. in early september 2011, my wife complained of a bad odor in the van. on 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. instead, i found that the floor of the van, under the carpets, was soaked throughout. i immediately called the dealer, and they picked up the van on 09/12/2011. the following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. he also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. a few days later, that happened, but that technician, too, was unable to solve the problem. as a result, the dealer essentially said it was my problem. i then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. on september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. in the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. on 10/07/2011, i received notice from the dealer that the repairs (i.e., carpets, sound-deadener replaced, car oxinated (sp?), and detailed), but that the smell was still there. after one month no answer to why a new $40k van is soaked inside. | |||
| 05/01/2011 | 4000 | ||
| Driver side power door is not opening on its own. with very few miles the door refused to open and close on its own power. as time progressed the door is now not functional in power mode. the van currently has 20000 miles. dealer blamed customer for problem as the car was too dusty. dealer is going to attempt to fix under warranty but warned customer if the van is continually driven on gravel roads that the customer will need to wash the car after every dusty trip to ensure the doors do not fail again. the passenger power door is now starting to fail. it was never disclosed to customer that car cannot be driven on gravel or dusty roads. the customer must drive on gravel roads daily so the van is now all but useless for its intended purpose. additionally the lack of the driver side sliding door to open is a safety concern for rear seat passengers. if the passenger door were to become damaged in an accident the rear occupants would be unable to safely exit the vehicle. | |||
| 09/01/2011 | |||
| Purchased our new 2011 sienna xle awd in july 2010, from koons toyota in westminster, md. in early september 2011, my wife complained of a bad odor in the van. on 09/10/11 i combed through the van, thinking that one of our children had spilled or dropped something that was causing the smell. instead, i found that the floor of the van, under the carpets, was soaked throughout. i immediately called the dealer, and they picked up the van on 09/12/2011. the following day i received a call from the dealer's service advisor, who informed me that the problem was worse had been immediately apparent: water was actually pooling under the carpets. he also said their mechanics had spend all day on the problem and had not been able to determine how the water had seeped into the car, and that the next step was for a toyota regional specialist to look at the van, that week. a few days later, that happened, but that technician, too, was unable to solve the problem. as a result, the dealer essentially said it was my problem. i then called toyota usa hq and, too, my insurance company (usaa); with the former, i initiated a case/complaint, with the latter, a comprehensive claim. on september 22, i sent toyota hq a certified letter which, 1) requested that the company replace or buy back our van, and 2) gave notice that i was filing a lemon law complaint with the maryland attorney general's consumer protection affairs office. in the meantime, my comprehensive insurance covered the water remediation effort of carpet and materials replacement, notwithstanding the fact that the source of the water intrusion was never diagnosed. on 10/07/2011, i received notice from the dealer that the repairs (i.e., carpets, sound-deadener replaced, car oxinated (sp?), and detailed), but that the smell was still there. after one month no answer to why a new $40k van is soaked inside. | |||
| 11/15/2010 | 900 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that the driver and passenger automatic sliding doors would stall where it wouldn't open and other times you couldn't close it. she also noticed that the driver side sliding door would sometimes close on its own while trying to take her child out of the vehicle. the vehicle was inspected by a dealer who informed the contact that it would be reviewed by a engineer and until then they would not do any repairs. the vehicle has not been repaired for the automatic sliding doors. the failure mileage was approximately 900. the vin was unavailable. tb | |||
| 11/13/2010 | 8000 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact stated that upon opening the passenger sliding door he would heard a loud popping noise. he also noticed that the drivers side sliding door was also making that same noise. the vehicle was inspected by a dealer who informed him that they were aware of the failure, but they do not have a current repair for it. the vehicle has not been repaired for either doors. the failure mileage was approximately 8,000. tb | |||