Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| TIRES | |||
| 02/01/2013 | 27000 | 1 | |
| We purchased this vehicle in february 2011. it came with free toyota maintenance for the first 2 years and has been brought in for every scheduled maintenance, most recently the 25,000 mile service at 26,000, so the tires have regularly been rotated and inspected by the dealership. two years and less than 27,000 miles after purchasing the vehicle, i noticed that it was not handling well in snow despite being an awd. to our surprise, the tires were worn. i brought it to a tire shop hoping for just an alignment and were told the tires were not safe to drive on. therefore, i just had to replace all 4 tires ahead of schedule. very dangerous as most people don't even consider the need for new tires at this point in their vehicle ownership. and even more dangerous as coming up with the $1,000 every two years is/will be difficult if not impossible. the replacement tires are the same as due to the unique tire size, there are no other run flat options on the market, bridgestone turanza el400-02 rft . *tr | |||
| 06/23/2012 | 15000 | ||
| Told by toyota dealer at 15000k that i needed to replace the tires on my 2011 toyota sienna van. i do not abuse my vehicle and never had a new vehicle that needed new tires at 15000k | |||
| 06/27/2012 | 13860 | 1 | |
| We were infomed by toyota service that the tires are balding and need replacement. they informed us that this is a tire issue. we contacted firestone, and they informed us that there are issues with the sienna prematurely wearing out tires due to alignment issues with the design of the sienna. firestone agreed to pay for half the cost of new tires. toyota on the hand has given us the run around and is not taking ownership. we have found that through blogs there are customers that are replacing tires after less than a year of use (<15k miles). we have the entire thread of conversations and maintenance records that show that there is a problem with the design and manufacture of the vechicle's alignment as verified by toyota service and other repair shops. this is the 5th new car we have owned, and tires last at least 40k miles. toyota should own up to this and inform customers that they will need to replace tires every 15k miles! *tr | |||
| 03/08/2012 | 10500 | 2 | 07/11/2011 |
| 2011 toyota sienna. consumer writes in regards to defective tires *tgw the consumer stated the vehicle came equipped with goodyear eagle tires. on march 2, 2012, a 10,000 mile service was performed. however, six days later, the consumer and her husband experienced a blowout on the rear passenger tire. a new tire was purchased on march 9, 2012. on april 28, 2012, the consumer and her husband experienced another blowout on the driver's side front tire. the consumer has since replaced all of the tires with a different brand. *jb | |||
| 04/16/2012 | 18463 | ||
| I took my car in for an oil change and asked them to check my tires due to my pressure light being on and the car was driving funny. upon inspection it was discovered that there was a busted belt in the sidewall. this is the second tire i have had to replace in two months. also, it was stated at this time that my car will not pass inspection due to wear on the tread and i will need to buy new tires before re-registering my vehicle. car is less than one year old with under 20,000 miles. | |||
| 03/03/2012 | 9400 | ||
| On march 3,2012 while returning from asheville,nc to our home in grayslake,il with a full day of nothing but interstate driving our tire warning indicator light came on . we pulled off at the next exit by calumet city,il. assuming i just needed to add some air to the tire i was surprised to see the whole sidewall split open. we had not hit any sharp objects or potholes,but the run flat tire was ruined. as the 2011 toyota sienna awd does not have a spare aaa could not help to replace the tire. they could tow us to the nearest toyota dealership, but when we notified the dealership they informed us since it was late saturday afternoon they would not be able to take a look at the tire until monday. we then made the decision to have the van towed to the toyota dealership nearest our home(libertyville,il) at our expense.toyota gladly replaced the tire (with only 9400 miles of wear) for $283.00 and told me if any compaints to take the tire to a bridgestone dealer. i informed the toyota dealership that if the awd sienna had a spare and if i would have known before purchasing this vehicle it did not have a spare i would not be in this predicament. i took the tire to the bridgestone dealer . he said it looked like the tire was damaged(it was not,it just split apart) and said he would send it to the corporate office to be evaluated. this was a month and a half ago with no response. i am afraid this will happen again. | |||
| 04/16/2012 | 18463 | ||
| I took my car in for an oil change and asked them to check my tires due to my pressure light being on and the car was driving funny. upon inspection it was discovered that there was a busted belt in the sidewall. this is the second tire i have had to replace in two months. also, it was stated at this time that my car will not pass inspection due to wear on the tread and i will need to buy new tires before re-registering my vehicle. car is less than one year old with under 20,000 miles. | |||
| 03/03/2012 | 9400 | ||
| On march 3,2012 while returning from asheville,nc to our home in grayslake,il with a full day of nothing but interstate driving our tire warning indicator light came on . we pulled off at the next exit by calumet city,il. assuming i just needed to add some air to the tire i was surprised to see the whole sidewall split open. we had not hit any sharp objects or potholes,but the run flat tire was ruined. as the 2011 toyota sienna awd does not have a spare aaa could not help to replace the tire. they could tow us to the nearest toyota dealership, but when we notified the dealership they informed us since it was late saturday afternoon they would not be able to take a look at the tire until monday. we then made the decision to have the van towed to the toyota dealership nearest our home(libertyville,il) at our expense.toyota gladly replaced the tire (with only 9400 miles of wear) for $283.00 and told me if any compaints to take the tire to a bridgestone dealer. i informed the toyota dealership that if the awd sienna had a spare and if i would have known before purchasing this vehicle it did not have a spare i would not be in this predicament. i took the tire to the bridgestone dealer . he said it looked like the tire was damaged(it was not,it just split apart) and said he would send it to the corporate office to be evaluated. this was a month and a half ago with no response. i am afraid this will happen again. | |||
| 04/16/2012 | 18463 | ||
| I took my car in for an oil change and asked them to check my tires due to my pressure light being on and the car was driving funny. upon inspection it was discovered that there was a busted belt in the sidewall. this is the second tire i have had to replace in two months. also, it was stated at this time that my car will not pass inspection due to wear on the tread and i will need to buy new tires before re-registering my vehicle. car is less than one year old with under 20,000 miles. | |||
| 03/03/2012 | 9400 | ||
| On march 3,2012 while returning from asheville,nc to our home in grayslake,il with a full day of nothing but interstate driving our tire warning indicator light came on . we pulled off at the next exit by calumet city,il. assuming i just needed to add some air to the tire i was surprised to see the whole sidewall split open. we had not hit any sharp objects or potholes,but the run flat tire was ruined. as the 2011 toyota sienna awd does not have a spare aaa could not help to replace the tire. they could tow us to the nearest toyota dealership, but when we notified the dealership they informed us since it was late saturday afternoon they would not be able to take a look at the tire until monday. we then made the decision to have the van towed to the toyota dealership nearest our home(libertyville,il) at our expense.toyota gladly replaced the tire (with only 9400 miles of wear) for $283.00 and told me if any compaints to take the tire to a bridgestone dealer. i informed the toyota dealership that if the awd sienna had a spare and if i would have known before purchasing this vehicle it did not have a spare i would not be in this predicament. i took the tire to the bridgestone dealer . he said it looked like the tire was damaged(it was not,it just split apart) and said he would send it to the corporate office to be evaluated. this was a month and a half ago with no response. i am afraid this will happen again. | |||
| 03/29/2012 | 25000 | ||
| I bought a 2011 toyota siena xle with bridgestone p35/55rf18 tires. they are the original tires and have been rotated according to schedule. after 25,000 miles, they are bald. i noticed slipping and tire failure, then inspected them. the front tires look like racing slicks with no remaining tread. | |||
| 02/26/2011 | 20300 | ||
| I bought a toyota sienna 2011, on march 6, 2010. currently it's got 20354 miles and the run flat bridgestone turanza el 400, p235/55rf18 tires are bald. rear right tire, i can see the metal underneath the tread and it's got zero pressure, rear left tire has no tread left and the front 2 tires got very little tread left. the tires were rotated on 6/7/2010 and 12/27/2010. | |||