Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 06/15/2012 | 14828 | ||
| I was stopped for a red light at a traffic light on highway 20 in niceville, fl. i had my right foot on the brake when i felt the vehicle attempt to surge forward and i could hear the engine rev. i looked at the tachometer and noticed the engine was at 2000 rpm instead of the normal idle of approx 800 rpm. when the light turned green, i drove away and the vehicle drove normally. i did not have another incident driving home even when i stopped at other traffic lights. this is the second occurence of this uncomanded acceleration - the other took place last year. | |||
| 10/24/2011 | 4900 | ||
| I have loved my 2011 toyota sienna for 5-6 mos. now. upon backing up in my flat driveway area on 10/24/11, at a slow rate typical to backing up in a driveway, i found my van propelling very fast straight back/in reverse. this took the vehicle down over a slight hill of our yard into a large pine tree. the thick spruce tree has a huge hole/opening/damaged area and my entire back of the van is very damaged, entire rear window busted into hundreds of smaller pieces, items in the car projected onto the ground behind us. the liftgate, rear window and bumper are very caved in and damaged. i can only describe this as seconds of total confusion, speed, lack of control, shock. i'm feeling like the van is possessed, and i will not drive it at all again. i did not witness any indicators of any accelerator issues in the 5-6 mos. i've owned it. i would be lying if i said i was positive i was still backing up or if i was in the process of preparing to brake and shift into drive to pull forward and out of my driveway. this happened so quickly for doing something at such a very slow reverse speed, that the details in that second it all changed and accelerated, i can not say for sure what specifics were being done at that very moment of drastic change in speed. i've always loved toyotas. we've had a few now. this is the last one i will buy because i just can not explain why or what occurred to make it go from single digits in reverse to very quickly speeding in reverse. i'm talking 12 yards of space where it went from normal, slow backing up to incredibly fast, then impact. i can't say if the car even stalled when it stopped. i can't recall if i shut if off. i was far more concerned about getting out and checking on my 4 year old who was luckily unharmed in her 5 point harness high back car seat. i know it sounds odd-it was more odd than anyone can imagine! | |||
| 05/16/2011 | 20400 | ||
| Tl*the contact owns a 2011 toyota sienna. the contact was driving 10 mph into the residents driveway when pressure was applied to the brake pedal and the vehicle unexpectedly accelerated with the rpms rapidly increasing. the vehicle failed to slow down and crashed into the stone structure of the garage. the front seat passenger suffered a minor injury to the shoulder. the front passenger side fender was damaged. the vehicle was towed to an authorized dealer. a police report was filed. the cause of failure was not determined. the manufacturer was notified of the unintended acceleration. the approximate failure mileage was 20,400. | |||
| 05/16/2011 | 20400 | ||
| Tl-the contact owns a 2011 toyota sienna. the contact was driving 10 mph into the residence driveway and when pressure was applied to the brake pedal the vehicle unexpectedly accelerated with the engine revving rapidly. the vehicle failed to slow down and crashed into the stone structural side of the garage. the front seat passenger suffered minor injury to the shoulder. the front passenger bumper was damaged and the vehicle was towed to an authorized dealer. a police report was not filed of the incident. the cause of failure had not been determined. the manufacturer was notified of the unintended acceleration. the approximate failure mileage was 20,400. js | |||
| 12/01/2010 | 150 | ||
| We recently purchased a brand new 2011 toyota sienna xle awd with an optional package that includes floor mats. after arriving home, i realized that the drivers floor mat was not secured to the vehicle, and no fasteners were present that would enable me to secure the floor mat. the floor mat itself and the underlying carpet both contain rivets with through holes, but that is not sufficient to attach the two. some sort of screw / clip / bolt / etc is needed and is missing. the floor mat does have a warning tag saying that it is supposed to be secured. given the attention to floor mat issues in toyota vehicles, i am very surprised that the vehicle could leave the factory and the dealership like this. | |||
| 09/04/2010 | 900 | ||
| Tl- the contact owns 2011 toyota sienna. the contact stated that while taking a long drive, they stretched their legs pressing on the floor board and the cruise control dis-engaged and the brakes engaged slightly. the contact felt it may have been wiring going under the floor board and it could have contributed to the problem.the vehicle had not been inspected at the time of the complaint. the failure mileage was 900 and the current mileage was 1184. rl | |||