Toyota Venza 2011
Model Venza made in 2011 by Toyota got 29 consumer complains there are 3 recalls as well as 12 service bulletins. Consumer complaints with reference, among others things, to electrical system, engine and latches/locks/linkages. Technical service bulletines regarding air bags, electrical system and engine and engine cooling. There were some recalls concerningair bags, exterior lighting and power train.
Model 2011
Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| AIR BAGS - FRONTAL - SENSOR/CONTROL MODULE | ||||||||||||||||
| 13V014000 | Southeast Toyota Distributors, LLC | V (Vehicle) | 3235 | MFR | TOYOTA MOTOR CORPORATION | 01/16/2013 | 01/17/2013 | |||||||||
| Defect Summary | Southeast toyota distributors, llc (set) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 tacoma, 4runner, camry, camry hybrid, prius, and rav4; model year 2009-2010 avalon, fj cruiser, and highlander hybrid; model year 2010-2013 model year corolla, sienna and tundra; model year 2009-2013 highlander and venza; model year 2012 prius v; and model year 2010-2012 sequoia. during modification by set to include accessories such as leather seat covers, seat heaters or headrest dvd systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. without passing the calibration test, the occupant sensing system may not operate as designed. | |||||||||||||||
| Consequence Summary | If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. this could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment. | |||||||||||||||
| Corrective Summary | Southeast toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. the recall is expected to begin during january 2013. owners may contact southeast toyota at 1-800-301-6859. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.safercar.gov. | |||||||||||||||
| EXTERIOR LIGHTING - BRAKE LIGHTS - SWITCH | ||||||||||||||||
| 12V091000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 10/20/2008 to 01/04/2011 | V (Vehicle) | 186798 | 04/12/2012 | MFR | TOYOTA MOTOR CORPORATION | 03/07/2012 | 03/07/2012 | |||||||
| Defect Summary | Toyota is recalling certain model year 2009 camry vehicles manufactured from july 1, 2008, through february 28, 2009, and model year 2009-2011 venza vehicles manufactured from october 20, 2008, through january 4, 2011. during assembly of the contact-type stop lamp switch, silicone grease may have come in contact with the surface of the switch which could cause contact resistance. if this occurs, warning lamps could illuminate, a no start condition could result, the shift lever may not shift from the | |||||||||||||||
| Consequence Summary | Inoperative brake lights would not warn other drivers that the vehicle is slowing or stopping, increasing the risk of a crash. | |||||||||||||||
| Corrective Summary | Toyota will notify owners, and dealers will replace the stop lamp switch, free of charge. the safety recall began on april 12, 2012. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Customers may contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty: 1-800-424-9153); or go to http://www.safercar.gov. | |||||||||||||||
| POWER TRAIN - DRIVELINE - DRIVESHAFT | ||||||||||||||||
| 11V306000 | TOYOTA MOTOR NORTH AMERICA, INC. | from 03/07/2011 to 03/10/2011 | V (Vehicle) | 50 | 06/22/2011 | MFR | TOYOTA MOTOR CORPORATION | 06/01/2011 | 06/01/2011 | |||||||
| Defect Summary | Toyota is recalling certain model year 2011 venza and sienna passenger cars manufactured from march 7, through march 10, 2011. there is a possibility that the front, right, drive shaft may break due to insufficient heat treatment. | |||||||||||||||
| Consequence Summary | Should the drive shaft break during vehicle operation, the vehicle will lose power without prior warning. loss of motive power without warning may increase the risk of a crash. | |||||||||||||||
| Corrective Summary | Toyota will notify owners and dealers will inspect the drive shaft, and, if the drive shaft is identified as one that may not have been correctly manufactured, it will be replaced with a new one at no charge. the safety recall began on june 22, 2011. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| AIR BAGS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||||
| T-SB-0055-12 | 03/13/2012 | 10044156 | Toyota: charging system inoperative. some engines may exhibit insufficient charging performance from the alternator. an updated pulley assembly is available to address this condition. *js | 05/16/2012 | |
| ENGINE AND ENGINE COOLING | |||||
| TSB-020-11 | 12/21/2011 | 10042892 | Toyota: on some vehicles, the engine oil cooler pipes may exhibit an oil seepage. information has been provided regarding this issue. *pe | 01/23/2012 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TSB-020-11 | 12/21/2011 | 10042892 | Toyota: on some vehicles, the engine oil cooler pipes may exhibit an oil seepage. information has been provided regarding this issue. *pe | 01/23/2012 | |
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - BELTS AND ASSOCIATED PULLEYS | |||||
| T-SB-0055-12 | 03/13/2012 | 10044156 | Toyota: charging system inoperative. some engines may exhibit insufficient charging performance from the alternator. an updated pulley assembly is available to address this condition. *js | 05/16/2012 | |
| EQUIPMENT | |||||
| TSB-0037-12 | 02/15/2012 | 10043708 | Toyota: vehicle's smart key is inoperative, if another vehicle's remote key is in or near by, when attempting to start vehicle. *pe | 04/23/2012 | |
| EQUIPMENT ADAPTIVE | |||||
| TSB-0037-12 | 02/15/2012 | 10043708 | Toyota: vehicle's smart key is inoperative, if another vehicle's remote key is in or near by, when attempting to start vehicle. *pe | 04/23/2012 | |
| TSB-0086-10 REV1 | 03/10/2010 | 10036967 | Toyota: floor mat installation during pds. vehicles equipped with driver's side floor mat retaining clips to secure the floor mat in correct position. *pe | 04/25/2011 | |
| SEATS | |||||
| TSB-0122-11 | 09/06/2011 | 10042555 | Toyota: information provided for replacing the seat covers for vehicles equipped with side airbags. *pe | 12/16/2011 | |
| STEERING - COLUMN | |||||
| SB-0005-11 | 01/06/2011 | 10037886 | Toyota: there is a rattle noise from the power steering column when turning or driving on rough roads. 2009-2011 venza. *rm | 06/07/2011 | |
| SB-0005-11 | 01/06/2011 | 10037886 | Ready | 06/07/2011 | |
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 04/03/2012 | 7000 | ||
| Tl* the contact owned a 2011 toyota venza. the contact stated that while driving 30 mph, he attempted to accelerate and smoke emitted from the engine compartment. the contact mentioned that he could see flames coming from the front end, burning the entire front end of the vehicle. the fire department was contacted and stated that the fire was cause by an electrical short. the contact mentioned that the passenger sustained a dislocated shoulder. the vehicle was declared destroyed. the manufacturer was not made aware of the failure. the failure and current mileages were 7,000. | |||
| ENGINE | |||
| 04/03/2012 | 7000 | ||
| Tl-the contact owned a 2011 toyota venza. the contact stated that while driving 30 mph, he attempted to accelerate and smoke emitted from the engine compartment. the contact mentioned that he could see flames coming from the front end, burning the entire front end of the vehicle. the fire department was contacted and stated that the fire was cause by an electrical short. the contact mentioned that the passenger sustained a dislocated shoulder. the vehicle was declared destroyed. the manufacturer was not made aware of the failure. the failure and current mileages were 7,000. sm. | |||
| 04/03/2012 | 7000 | ||
| Tl - the contact owns a 2011 toyota venza. the contact stated that while driving 30 mph he attempted to accelerate and smoke started to emit from the engine compartment. the contact mentioned that he could see flames which resulted on the front end of the vehicle being completely burn. the fire department was contacted and stated that it was cause by an electrical short. the contact mentioned that the passenger sustained a dislocated shoulder. the vehicle was declared destroyed. the manufacturer was not made aware of the failure. the failure and current mileage was 7,000. pm | |||
| LATCHES/LOCKS/LINKAGES - DOORS - LATCH | |||
| 12/13/2011 | 28000 | ||
| Tl* the contact owns a 2011 toyota venza. the contact stated that the handle on the front driver's side hood fractured. the vehicle was taken to the dealer for diagnostics who advised that the handle would have to be replaced. the handle was replaced but fractured a second time. the manufacturer was made aware of the failure and stated that the repair would not be covered under warranty, in which the handle was first replaced under warranty. the contact stated that the handle was necessary because he was disabled and used the handle to enter and exit the vehicle. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 28,000. | |||
| SEATS | |||
| 11/04/2011 | |||
| The head rest for the front seats on the venza makes these seats the most uncomfortable i have ever sat in, let alone drive. i am only 5' 4 tall and the way the head rest lands, it pushes my head forward when i drive. i end up with both a head ache and a neck ache whenever i drive. it appears this vehicle was designed for someone taller, perhaps a man. the head rest needs to be redesigned for someone of my stature. i would gladly pay for another headrest if one was available. but the bottom line here is that once again the needs of women (shorter than men) are not what is driving the design. i expect more from all car manufacturers, it is time to recognize that women make up 51% of the population. | |||
| SERVICE BRAKES | |||
| 11/11/2011 | 330 | ||
| Tl- the contact owns a 2011 toyota venza. the contact stated that while driving 35 mph, the contact attempted to stop the vehicle but the brake pedal went down to the floor. the contact stated that he had to pump the brakes in order to get the vehicle to stop. the vehicle was take to the dealer for inspection and they stated that the master cylinder needed to be replaced. the vehicle was repaired. the manufacturer was notified but provided no assistance. the failure mileage was 330. ap | |||
| SERVICE BRAKES, HYDRAULIC - FOUNDATION COMPONENTS - MASTER CYLINDER | |||
| 11/11/2011 | 330 | ||
| Tl- the contact owns a 2011 toyota venza. the contact stated that while driving 35 mph, the contact attempted to stop the vehicle but the brake pedal traveled to the floorboard. the contact stated that he had to pump the brake pedal in order for the vehicle to stop. the vehicle was taken to the dealer for inspection where they advised the contact that the master cylinder needed to be replaced. the vehicle was repaired. the manufacturer was notified but provided no assistance. the failure mileage was 330. kmj | |||
| STEERING - WHEEL AND HANDLE BAR | |||
| 08/12/2011 | |||
| I love the venza but there are certain road conditions that cause the driver and passengers to bounce repeatedly. it can be described as porpoising. if you can visualize a semi-truck driver bouncing up and down in his seat, this is what i am experiencing. as i experience this bouncing i observe drivers and passengers in cars next to me or in front of me and do not see them bouncing like i am and i have never experienced this bouncing in my former toyota avalon or my recent chevrolet malibu. hopefully, toyota will recognize the issue and find a fix. | |||
| STRUCTURE - BODY | |||
| 12/13/2011 | 28000 | ||
| Tl- the contact owns a 2011 toyota venza. the contact stated that the handle on the front driver's side hood fractured. the vehicle was taken to the dealer for diagnostics who advised that the handle would have to be replaced. the handle was replaced but fractured a second time. the manufacturer was made aware of the failure and stated that the repair would not be covered under warranty, in which the handle was first replaced under warranty. the contact stated that the handle was necessary because he was disabled and used the handle to enter and exit the vehicle. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 28,000. kmj | |||
| 12/13/2011 | 28000 | ||
| Tl- the contact owns a 2011 toyota venza. while parked the handle on the roof of the front drivers side fractured. the vehicle was taken to the dealer for diagnostic. the technician stated the handle would have to be replaced. the handle was replaced under warranty. after the repair the handle fractured a second time. the manufacturer was made aware of the failure and stated the repair would not be covered under warranty a second time. the contact stated the handle was necessary because he was disabled and used the handle to exit the vehicle. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 28,000. da | |||
| SUSPENSION | |||
| 09/28/2011 | 100 | ||
| I noticed almost immediately that my venza has a very bouncy ride, especially at low speeds. i complained to the dealer but after they checked it out i was told that's the way that suspension was set up. i would like to know if there is a way to fine tune the suspension to give it a much smoother ride | |||
| 09/20/2011 | 500 | ||
| Under almost all road conditions my new 2011 toyota venza has a very bouncy ride and tends to be most annoying at lower speeds. i have had the car 3 months as of this report and the problem persists. the toyota dealer claims there is nothing wrong with the car, but it is not a normal situation and needs to be addressed. i contacted toyota's corporate office in december 2011 and registered my complaint. | |||
| 08/12/2011 | |||
| I love the venza but there are certain road conditions that cause the driver and passengers to bounce repeatedly. it can be described as porpoising. if you can visualize a semi-truck driver bouncing up and down in his seat, this is what i am experiencing. as i experience this bouncing i observe drivers and passengers in cars next to me or in front of me and do not see them bouncing like i am and i have never experienced this bouncing in my former toyota avalon or my recent chevrolet malibu. hopefully, toyota will recognize the issue and find a fix. | |||
| VEHICLE SPEED CONTROL | |||
| 10/31/2011 | 1500 | ||
| Tl- the contact owns a 2011 toyota venza. the contact stated that when accelerating from a stop, the vehicle would not respond. the contact would shift into park, shut off the vehicle and restart for the vehicle to perform normally. the dealer was unable to diagnose any defect. the manufacturer was notified and referred the contact back to the dealer. the vehicle was not repaired. the failure and the current mileage was 1,500. kmj | |||
| 10/31/2011 | 1500 | ||
| Tl- the contact owns a 2011 toyota venza. the contact stated that when accelerating after being stopped, the vehicle would refuse to drive. the contact would put the vehicle in park, restart the vehicle by turning the vehicle on and then off, for the vehicle to begin performing normally. the dealer was unable to diagnose for any defect. the manufacturer was notified and referred the contact to the dealer. the vehicle was not repaired. the failure and current mileage was 1,500. nw | |||