Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES | |||
| 03/03/2013 | 34000 | ||
| That day, abs light came on, return to dealer. tried to stop and the breaks shuttered, anti-lock kicked in. this continues every time i try and stop while finding a place to park. | |||
| 10/05/2012 | 48000 | ||
| Tl-the contact owns a 2009 toyota venza. the contact stated after having the vehicle repaired under nhtsa campaign i.d. number 12v091000 (exterior lighting:brake lights:switch), the brake warning lamps illuminated indicating a failure in the braking system. the contact took the vehicle to the dealer for a diagnostic test. the test results determined a defective speed sensor harness. the failure caused the all-wheel drive system to malfunction along with the brakes and skid control system. the contact inquired with the manufacturer in regard to a technical service bulletin for the failure (nhtsa item number n/a) however, the manufacturer advised the contact that due to the mileage of the vehicle the manufacturer was not able to remedy the vehicle under the factory warranty. the failure mileage was 48,000. kmj | |||
| 10/05/2012 | |||
| Tl-the contact owns a 2009 toyota venza. the contact stated after having the nhtsa campaign i.d. number 12v091000 (exterior lighting:brake lights:switch) the warning lamps illuminated indicating a failure in the braking system. the contact took the vehicle to the dealer for a diagnostic test. the test results shown a defective speed sensor harness. this caused the all-wheel drive system to malfunction along with the brakes a skid control system. the contact notice a tsb number t-sb-0031-12 (abs warning light) and called the manufacturer. the manufacturer stated due to the mileage of the vehicle the manufacturer was not able to remedy the vehicle under warranty. the failure mileage was 48,000. jo | |||
| SERVICE BRAKES, ELECTRIC | |||
| 02/13/2010 | 6000 | 1 | |
| I own a 2009 toyota venza. recently by rotating the wheels, i noticed the nuts were loosen. so when taking the wheels out, i noticed that the disc brakes were not tighten to the lugs and could roll back and forth by the little bit of the space between the lugs and the lugs' holes. they would be tighten when the wheels were on and tighten with the wheels' nuts. i use my educated guess to guess that when i brake the car, the disc brakes will have a chance to roll in reverse direction of the wheels in that little bit of the space. when i back up the car, then brake, again, the disc brakes will roll the other direction. this action will result in loosing the wheels' nuts after a short while. we have other cars from other manufactures, and we found that they don't design the same way, which the disc brakes are tighten to the lugs alone. i wrote this same email to toyota, but i don't think they will answer me. i think this is another safety issue. if owners who don't pay attention to retighten the wheels after 5000-7000 miles, they will face a chance of loosing a wheel on the freeway. please put your engineers to test this issue to help bringing more safety to everyone. thank you *tr | |||
| 01/13/2010 | 18700 | 1 | |
| While driving abs/vsc warning light came on, also warning to take car to dealer immediately. called dealership and described problem of my 2009 toyota venza which was difficult to drive due to sense that brake was on. was told by dealership i could continue to drive car until i could take it to dealership. car was taken to dealership the next day, where we were told it was dangerous to drive. we were provided a rental car while car was evaluated and parts replaced part 467011 brake pedal support assembly and 1 47110-0t011 support assy,brake we questioned need for failure in a 2009 car and response was that on an assembly line a bad part was probably used. we are uncomfortable with the response and the failure of this type in an obviously safety system. *tr | |||
| 12/17/2009 | 1100 | 1 | |
| Venza speeds up does not slow down. can go fast without stepping on pedal. 2009. noise in rear and in front. was told not to worry about it. *cn | |||
| SERVICE BRAKES, HYDRAULIC | |||
| 02/27/2010 | 2700 | 1 | |
| I was driving (~ 30 to 35 mph) on winter st, framingham, ma around 530pm. i hit brakes at the red signal @ the junc with fountain st, but my car would not stop. luckily the on-coming traffic stopped preventing a crash. *tr | |||
| 04/15/2009 | 1100 | ||
| Tl*the contact owns a 2009 toyota venza. whenever the contact drove the vehicle and applied the brakes he noticed that it took more than normal pressure to stop the vehicle when the brake pedal pedal was initially depressed. however, after releasing the pedal and applying the brake pedal a second time, the brakes operated normally. the vehicle was taken to the dealership where the contact was informed that the failure could not be reproduced. the contact has noticed the failure since the day he purchased the vehicle. the current and failure mileages were 1100. | |||
| 08/20/2009 | 1 | ||
| The lurch or brake release that prius owners describe happens - inconsistently - in my 2009 venza when slowing down to a stop light or sign. it's been happening since we bought it. toyota just blows it off as if my wife and i are lying about it. there were some alignment issues with it also and toyota has worked on and/or inspected' it several times. | |||
| 12/02/2009 | 400 | 1 | |
| 2009 venza, brake problems, took dealer 3 months to claim problem resolved but i'm not convinced that my brakes are ok. i do not think the brakes are safe; i do not trust this car. there is still a safety problem. problem manifests itself primarily at temperatures 65 or above. *tr | |||
| 07/20/2009 | 850 | 1 | |
| We own a 2009 toyota venza 4 cylinder a/t fwd vehicle. one of the safety features in this vehicle is hill-start assist. on 7/20/09 while i was at a red light on an uphill slope, the light turned green and upon releasing the brakes, the vehicle immediately started rolling backwards, almost colliding with a vehicle behind us. on 7/24/09 i took the vehicle to wolfchase toyota in memphis, tn. to have the vehicle inspected. i was told four different stories from the dealership and toyota u.s. headquarters: that a: the venza did not have the hill-start assist feature, b: it did have the feature and was working fine, c: only all wheel drive models had the feature, and d: my car had the feature but it doesn't activate automatically-you have to manually activate the feature by fully stepping on the brake pedal until a beep is heard and the traction control light comes on, and then you have two seconds to press the gas pedal before the feature turns off. the owners manual states the vehicle has the hill-start assist feature but does not mention anything about activating it manually. we were not notified about the manual activation by the dealer upon purchasing the vehicle or by toyota when the safety concern was first brought up. i feel toyota should immediately send out a safety notice requiring all employees be briefed about the hill-start assist feature, how it doesn't activate automatically, and how to activate the feature when stopped on an uphill slope. *tr | |||
| SERVICE BRAKES, HYDRAULIC - PEDALS AND LINKAGES | |||
| 04/02/2012 | 1 | ||
| 2009 toyota venza. consumer states unintended acceleration *tgw the consumer stated he had difficulty finding the brake pedal. primarily, if he parked in his driveway, which has a slight downward incline, there were times when he entered the vehicle and it would begin to drift backwards. at times, he would miss hitting the brake, to try and stop the vehicle. the consumer believed the problem was due to smaller seat size and body position alignment . the consumer stated there was a difference in the brake pedal size and distance/position of the accelerator. *jb | |||