Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||||||||||||
| 10V023000 | TOYOTA MOTOR NORTH AMERICA, INC. | V (Vehicle) | 1093000 | 03/16/2010 | MFR | TOYOTA MOTOR CORPORATION | 01/27/2010 | 01/28/2010 | ||||||||
| Defect Summary | Toyota is recalling certain model year 2008-2010 highlander, model year 2009-2010 corolla, venza and matrix passenger vehicles. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat. this recall is an expansion of a campaign of 3.8 million other toyota vehicles announced in 2009 for the same issue (see 09v-388). | |||||||||||||||
| Consequence Summary | A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. | |||||||||||||||
| Corrective Summary | Toyota will modify or replace the accelerator pedals on the subject vehicles. floor surface modifications are also being considered and will be included for any model for which it is deemed appropriate. initially, dealers will be instructed on how to reshape the accelerator pedal for the repair. as replacement parts with the same shape as the modified pedal become available, they will be made available to the dealers for the repair. customers who have had the pedal reshape remedy completed will have the opportunity to receive a new pedal if they desire, after replacement pedals become available. in addition, toyota will replace any toyota all-weather floor mat in a subject vehicle with a newly designed mat, free of charge. for those customers who have the previous design all-weather floor mat but do not need or want the newly designed all-weather floor mat, toyota will recover the previous design all-weather floor mat and reimburse its price. the safety recall began march 16, 2010. owners may contact toyota at 1-800-331-4331. | |||||||||||||||
| Notes | Toyota recall no. 9lg/90l.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | |||||
| TSB-0087-12 | 06/13/2012 | 10045140 | Toyota: accelerator pedal sensor assembly information regarding the inspection, removal, and installation, if lubrication or oil, is applied. *pe | 08/21/2012 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| VEHICLE SPEED CONTROL | ||||||
| RQ10003 | TOYOTA MOTOR CORPORATION | 02/16/2010 | UNINTENDED ACCELERATION | |||
| On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver | ||||||
| VEHICLE SPEED CONTROL - ACCELERATOR PEDAL | ||||||
| RQ10003 | TOYOTA MOTOR CORPORATION | 02/16/2010 | UNINTENDED ACCELERATION | |||
| On september 26, 2007, toyota filed a defect information report and notified nhtsa that some of its model year (my) 2007 and 2008 lexus e350 and toyota camry vehicles could experience unintended and uncontrolled acceleration due to interference between the optional all weather floor mat offered on those vehicles and the vehicles' accelerator pedal.this decision was influenced by an office of defects investigation (odi) engineering analysis.this recall was designated 07e082.two years later, on october 5, 2009, toyota filed a defect information report and notified nhtsa that a number of its my 2004-2009 lexus and toyota vehicles may also experience unintended and uncontrolled acceleration due to interference between the accelerator pedal and the driver's floor mat.this recall was designated 09v388.several months later, on january 27, 2010, toyota filed an amended, or supplemental, defect information report and expanded the population of vehicles to include additional my 2008-2010 toyota and lexus vehicles.since this expansiontook place in a different calendar year, this recall was designated 10v023.separately on january 21, 2010, toyota filed a defect information report and notified nhtsa that certain toyota vehicles and certain pontiac vibe vehicles contained a safety defect in the accelerator pedal assembly that may cause the accelerator pedal to become harder to depress, slower to return, or in the worse case, mechanically stuck in a partially depressed position.nhtsa designated this recall 10v017.in total, the four recalls cover over 7.6 million toyota and lexus vehicles as well as the pontiac vibe product made by new united motor manufacturing, inc., a venture of toyota and general motors corporation.nhtsa requires additional information from toyota to more fully understand and evaluate, among other things, whether the scope of the recalls identified above (makes, models and model years) is sufficiently broad.the agency is seeking to determine whether toyota viewed the underlying defects too narrowly as interference between the accelerator pedal and the driver | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 04/02/2012 | 1 | ||
| 2009 toyota venza. consumer states unintended acceleration *tgw the consumer stated he had difficulty finding the brake pedal. primarily, if he parked in his driveway, which has a slight downward incline, there were times when he entered the vehicle and it would begin to drift backwards. at times, he would miss hitting the brake, to try and stop the vehicle. the consumer believed the problem was due to smaller seat size and body position alignment . the consumer stated there was a difference in the brake pedal size and distance/position of the accelerator. *jb | |||
| 08/18/2009 | 60 | ||
| Tl- the contact owns a 2009 toyota venza. the contact was in accident with the vehicle because the vehicle lunges forward. the contact in the process of parking at 2 mph and the vehicle suddenly accelerated because the vehicle to hit the handicap sign. the contact had the dealer inspect and test drive the vehicle and stated nothing was wrong with the vehicle. the contact stated the failure only happens at slow speeds, not fast, but the dealer did not test the vehicle that way. the failure mileage was 60 and the current mileage was 2400.rl | |||
| 11/04/2010 | 6000 | ||
| Tl. the contact owns a 2009 toyota venza. the contact stated while driving 25 mph the floor mats are curling up and getting stuck underneath the brake pedal. the contact has not removed the floor mats from the vehicle but stated the floor mats could cause a crash. the failure mileage was 6,000. jo | |||
| 05/29/2010 | 16103 | ||
| Tl-the contact owns a 2009 toyota venza. as she was parking at 1mph with her foot on the brakes the vehicle accelerated and crashed into another vehicle parked in front of her. the driver side front bumper was damaged no one was injured and no police report file. the vehicle was towed to the toyota dealer for repaired of the structure damages. the toyota manufacturer was called a claim was file and informed the contact they will be sending a representative to inspect the vehicle after it is repaired. the failure and current mileage was 16,103....mw | |||
| 05/19/2010 | 1200 | ||
| I was gently accelerating onto nj rt. 22 east at 7:40 am on may 19, 2010. very suddenly, the vehicle accelerated at full throttle, even after i removed my foot from the accelerator pedal. i applied full pressure on the brake, but it kept accelerating. i then applied the emergency brake, and while weaving in and out of traffic at very high rate of speed, attempted to get the vehicle out of drive. i drove on to the shoulder to avoid traffic. after some combination of braking, applying the emergency brake, and putting the vehicle in neutral or reverse, it came to a stop. i am not sure when i was able to put it in park, but i pressed the ignition button and the engine stopped. i put on my hazard lights, took a deep breath, and realized that the rear driver's side corner was prodruding the right lane. so as not to be a further hazard to traffic, i started the vehicle to move it. a warning light appeared on the dashboard tellng me to check the brakes with the dealer, or something to that effect. the smell from the over heated brakes was very strong--strong enough to prompt me to open the windows. oddly enough, the car ran fine after restarting. it was as if i rebooted the computer. i was very close to the dealer from which i purchased the vehicle, so with the azard light blinking, i drove slowly to the dealer service center. they saoid they inspected the vehicle and found nothing wrong. they also brought in a toyata engineer who said they found nothing wrong. the vehicle was only 2 weeks old when the sudden acceleration occured. i do not feel save driving this vehicle. i do not want it back. they still have posession of it. on a side note, i would feel better if they were not able to sell it to anyone else. please contact me (jason treulich) at 626.399.9090 with questions. please help us. | |||
| 05/05/2010 | 11000 | 1 | |
| Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6) my 2009 toyota venza vin [xxx] , exhibited severe unintended and uncontrolled acceleration at 7:45am on may 5, 2010. the car was running for less than two minutes when i stopped to make a turn from lorain avenue, silver spring md, onto westbound md 193 university blvd. i accelerated to enter traffic and the car took over and accelerated to full throttle on its own. the same behavior as if going into cruise control resume mode after being in coast except that the cruise control was not engaged. i applied the brakes firmly but they did not sufficiently slow the car nor did the accelerator pedal return to idle position. i was able to shift into neutral and guide the car to a safe stop. the engine continued to run at full throttle and the tachometer was well into the red zone, above 6800 rpm. the engine stop button did not stop the motor when pressed per normal operation. only when i pressed and held the engine stop button down did the motor stop. i place the transmission into park and applied the foot brake. i checked to see if the floor mat was entrapped in the accelerator pedal and it was not. i restarted the car and it again immediately revved to full throttle. i shut the car down and left it (with my children, ages 2 and 6, who had been their second row car seats and were now in tears). after about an hour i returned to the car by myself and started it again. this time it started normally and idled at about 800 rpm. i drove the car to my home two blocks away and parked it. koons tysons toyota towed the car to its location at 8610 leesburg pike vienna, va 22182. they have had the car for over 24 hours and failed to follow through on appointed times to call me back with a status report on the vehicle. *tr | |||
| 02/07/2010 | 7000 | ||
| Tl* the contact owns a 2009 toyota venza. the contact stated that while traveling at approximate speeds of 35mph and attempting a turn, the vehicle abnormally accelerated without warning. the contact confirmed his foot was not depressing the accelerator pedal when the failure occurred. the vehicle proceeded to crash into a concrete curb. the vehicle was towed to the dealer where an investigator was brought in to further assess the failure. the investigator attributed the failure to an extra all weather floor mat. one week after the crash, the contact received a recall letter (nhtsa campaign id number 10v023000) relating to the failure. the vehicle was being repaired by the dealer. the vin was not available. the failure and current mileages were approximately 7,000. | |||
| 09/16/2009 | 12 | ||
| Tl*the contact owns a 2009 toyota venza. the contact stated that when she attempted to accelerate, the vehicle would drag for a few seconds and then bolt forward. the contact noticed the problem since purchasing the vehicle. the vehicle was taken to an authorized dealership where the contact was informed that there was an electronic impulse in the new accelerator pedal for the vehicle that caused a slight delay when accelerating. the failure mileage was 12. the current mileage was approximately 5,100. | |||
| 01/15/2010 | 1 | ||
| I have been informed by toyotaownersonline that my 2009 venza is included in (safety recall 90l). they will 'notify me by first class mail as soon as my dealer is ready to perform the remedy on my vehicle. since this recall began in january and it now april 25, i am wondering how long this will take to fix??? i have not been notified yet. thank you. *tr | |||
| 01/01/1901 | 1 | ||
| 2009 toyota venza. consumer states unintended acceleration. *tgw the consumer stated the unexpected momentay surge usually happened when she removed her foot from the accelerator pedal to coast or slow down without braking. when she put her foot back on the gas pedal, the vehicle would surge. sometimes, the transmission would shift harshly after the acceleration surge. the surge onlay lasted 1-2 seconds. | |||
| 04/07/2010 | 4500 | ||
| When backing up my 2009 toyota venza, we experience rapid, unintended acceleration when applying just a gentle depression of accelerator. | |||
| 03/26/2010 | 20000 | ||
| Vehicle accelerated without my foot on accelerator. we have owned the car for a year, and it only happened once. i pushed the accelerator all the way down, then when i released my foot, it continued to accelerate. i put the car in neutral, and hit the accelerator pedal several times, which loosened the pedal, and the car ran normally from that point forward. | |||
| 03/27/2010 | 20500 | ||
| 2009 toyota venza -vsc/trac . this problem has occured twice. once in a parking lot and the other at a stop light. in the parking lot, i put the car in drive and the vsc light came on. car was stuck - it would not move forward. brake was lightly applied, not heavily applied. to fix problem, put car in park and started all over again. problem resolved. 5 days later, i pulled out of a parking light and started to lightly apply the brakes for an upcoming red light. after i was stopped for about 30 seconds, the vsc/trac light came on again and the car was stuck (would not move forward). i tried tapping breaks to release, but ultimately had to put the car in park, turn off the car and start over again. in both instances, i did not have my foot heavily on the brake. in the first instance, i was on a less than 1% decline and the 2nd instance was on a flat road - and the roads were dry. i tried to reproduce the problem at home, but found the only way i could get the vsc light to come on was by heavily applying the brake. in both instances described, i had not applied the brake heavily at all. | |||
| 03/18/2010 | 7441 | ||
| Problems encountered with vsc. 1. vsc warning light activated when vehicle is at a complete stop, driver seatbelt is fastened and driver reaches to backseat. this can be consistently reproduced. vehicle taken to thompson toyota dealership service on 3/19/10 and explanation received was this is a designed feature and is a result of pressing the brake petal too hard causing vsc to engage. 2. vsc warning light is activated when vehicle is started and driver moves shifter from park to reverse. even though shifter is in reverse, reverse gear will not engage and when accelerator is depressed, engine revs as though the shifter is still in park. to correct, driver must place shifter back in park, temporarily remove foot from brake and then reapply brake and shift back to reverse. vehicle taken to thompson toyota dealership service on 3/19/10 and could not be reporduced. explanatian received that this too was a designed feature and is a result of pressing the brake petal too hard causing vsc to engage and preventing transmission to shift in reverese. | |||
| 02/24/2010 | 4850 | ||
| Tl*the contact owns a 2009 toyota venza. while driving 35 mph, she depressed the brakes, the vehicle accelerated and crash into the vehicle ahead of her. no one was injured and the police were not a notified. the vehicle was driven home with front end damage and the incident will be investigated by the insurance company. the toyota manufacturer was called and stated that they would contact her within the next few days. the failure mileage was 4,850. updated 4/22/10 *cn | |||
| 02/18/2010 | 17571 | 1 | |
| Merging onto freeway and getting up to speed, the accelerator pushed to the floor and continued to take over the car and rev up to 7500rpms. i was unable to disengage the throttle as it took me at full speed into traffic. i shifted the car to neutral and the engine continued to rev at 7500 rpm's. i luckily was able to guide the car to the shoulder in the peak traffic commute by turning the emergency flashers on and move over 2 lanes . i then turned off the ignition and waited to calm down for 3 minutes before attempting to restart the car. the car immediately revved to 7500 rpm's so i turned off the ignition again. i tugged and pulled on the throttle until it returned to the up position. being afraid to drive it i called toyota to come get me and they told me to just drive safely home and bring the car in the next day. i took the car to the toyota dealer the next morning and they kept it all day. the told me that they could find nothing wrong with the car and that i would have to continue to drive it until it happened again and try to get it into them at that time. the car is a 2009 toyota venza. the incident occurred on february 18 2009. i am afraid to drive the car waiting for it to happen again. invoice 36193 for repairs. centennial toyota las vegas nevada. do we have to crash first to get a fix?? *tr | |||
| 12/03/2009 | 1880 | 1 | |
| Driving my 2009 toyota venza, i accelerated to pass another car, then let off on the gas to slow down somewhat. but the car did not slow down. i pressed the brakes to force the car to slow down and -- after maybe 10 seconds of constantly pressing the brake pedal while the car tried to accelerate -- it did finally slow down and came back under my control. this one incident of unintended acceleration has not recurred. *tr | |||
| 10/10/2009 | 1200 | 1 | |
| I was coasting the engine revved up , i applied the brakes with both feet and hit stop vehicle it sound like a person applying pressure to gas pedal but both my feet were on the brake pedal... i have 2009 toyota venza that was totaled luckily the person in front was not injured and only had fender bender as the truck he hit . *tr | |||
| 06/15/2009 | 1000 | 1 | |
| I have experienced the engine surge problem with my 2009 toyota venza. in my case, it happens intermittently, and has not yet caused an accident. in all of these incidents, i was accelerating to pass another car or to merge into traffic when the engine surged, causing the car to move much faster than i had intended. in the first case of passing, the surge nearly caused me to lose control of the car because torque pulled the steering wheel beyond where i intended to turn. when i took the car into the toyota dealer, the customer handler told me the car was designed to do this, and eventually he worked his way around to, once the car's computer gets used to the way you drive, it won't happen any more. more recently, the dealer has said the venza is not covered by the recall, so i can't even get the shim | |||
| 02/11/2010 | 4400 | 1 | |
| I was driving at 35-40 mph, pulling up to an intersection. i gradually hit brakes to reduce speed, and the car surged forward twice. both feet slamming on the brake pedal were required to stop the vehicle. it has happened only once, but caused great alarm and poses a potential serious safety problem. this was under light braking initially, with no pressure on the accelerator when the car surged forward. it is unknown whether the accelerator or computer was at issue. floor mats were not involved. *tr | |||
| 09/24/2009 | 1 | ||
| I own a 2009 toyota venza and on sept 24 , 2009 my car accelerated through a chinese restaurant in my town 2 people in the restaurant were slightly injured and i was not injured and the passenger was not injured but it could have been worse. *tr | |||
| 02/14/2010 | 15000 | 1 | |
| 2009 toyota venza -- i was coasting into a parking spot when the car unexpectedly accelerated and hit a fence damaging the fence and the car. the car was taken to a toyota dealership where it was inspected. they could not find anything wrong with the car. they have opened a case file, but nothing else has been done at this point. *tr | |||
| 01/28/2010 | 3600 | 1 | 06/20/2009 |
| Tl*the contact owns a 2009 toyota venza. the contact was driving in reverse approximately 5 mph out of the driveway in rainy weather conditions and slight pressure was applied to the brake pedal when the vehicle unexpectedly accelerated. the idle speed was slow; yet, the driver was able to stop the vehicle. the failure occurred whenever the gear was in the reverse position. the vehicle has not been repaired for the malfunction. updated 03/09/10. *lj the consumer states sometimes when backing up, the idle speed is not sufficient to make the vehicle move in reverse. updated 06/04/10 | |||
| 08/20/2009 | 1 | ||
| The lurch or brake release that prius owners describe happens - inconsistently - in my 2009 venza when slowing down to a stop light or sign. it's been happening since we bought it. toyota just blows it off as if my wife and i are lying about it. there were some alignment issues with it also and toyota has worked on and/or inspected' it several times. | |||
| 01/07/2010 | 1524 | 1 | |
| 2009 toyota venza, approximately 2k miles on car. stuck accelerator pedal : driving on route 3 in duxbury, ma at highway speed i accelerated to pass a car and the gas pedal stuck at open throttle. i popped the gas pedal several times and the pedal returned to its proper released position. i brought the car back to the toyota dealer and they inspected the pedal and related components. nothing found. toyota floor mats only were installed and they were properly anchored. this was not floor mat related the dealer stated they were going to open a case on the car. i should call toyota 800 number and report the problem i have tried the 800 toyota number for weeks and have never be able to get through. the venza is not part of the toyota recall, but my car has the problem all other recalled toyota cars have. *tw *tr | |||
| 12/08/2009 | 7600 | 1 | |
| On i-77 between columbia,sc and charlotte, with my cruise control on, running about 67, in the passing lane. as i approached a truck in the passing lane, i tapped the brake pedal to disengage the cruise control. it didn't work! i pressed the off button on the cruise control, that didn't work. i tried pressing the brake again and each time i did, when i released the brake the car shot out like a rocket. finally, i put the vehicle in neutral, pulled over to the side and cut-off the ignition. i could have easily run into the back of the 18 wheeler, or another vehicle. when i recranked the vehicle's cruise had disengaged. i took it to the toyota dealer (cherokee toyota), canton, georgia. they said they couldn't find anything wrong, and it may have been the floormat got stuck under the accelerator. believe me, that's not what happened. the floor mat has never moved while driving. they never explained to me why the cruise control would not disengage...i am afraid to use my cruise control, and afraid to allow my wife to even drive the vehicle.... *tr | |||
| 11/03/2009 | 230 | 1 | 11/03/2009 |
| Tl*the contact owns a 2009 toyota venza. he stated that while he was driving in reverse with his foot on the brake pedal, the vehicle unexpectedly accelerated and hit a tree. the engine was still on; however, he turned the vehicle off and pushed it into the garage for fear that the failure would reoccur. the contact sustained a large laceration to his head. he was required to get staples for his head injury. the airbags did not deploy. the dealer did not offer any assistance; yet, they advised the contact to notify the manufacturer. the manufacturer stated that they would advise him of the diagnosis after they retrieve the vehicle and inspect it. the failure and current mileages were 230. update 12/14/09 *cn updated 12/16/09*jb | |||
| 11/17/2009 | 300 | ||
| Tl*the contact owns a 2009 toyota venza. while driving 5 mph the contact stepped on the accelerator and the vehicle accelerated to a higher speed without warning. the contact eventually regained control of the vehicle by applying the brake pedal. the failure occurred twice in a school zone. the contact is concerned of the safety risk since the failure nearly caused a tragedy in a school zone. the manufacturer has not been notified. the vin was not available. the current and failure mileages were 300. | |||
| 05/19/2009 | 1200 | 1 | |
| First highway trip with a brand new 2009 toyota venza automatic 4 cylinder awd. maintained speed limit 100 kilos/hr. went to pass a semi and gas pedal stuck at 120 kilometers on narrow two way highway with soft shoulders post major snow fall last friday(normally not speed). was unable to depress the gas pedal and apply full pressure on brakes.the vehicle did not slow down engine was still racing. finally was able to put transmission into neutral, still with full brakes barely working with racing engine . engine smells began, able to wrestle car to gravel shoulder,throw into park and immediately killed engine. once semi calmed down, tried to inspect gas pedal. yanked out toyota manufactured installed rubber mat which had been improperly installed on top of existing factory carpet matt which was clipped in place. read about this being improper - in car manual while waiting to hear back from dealership for safety instructions given system warning that major brake failure may have also occurred. carefully did some checks of brakes. hard pressure on pedal resulted in traction signal reappearing. soft pressure there was no traction sign. very cautiously and slowly 90 - 95 kilometers/hr. continued home on last leg of trip with no passing. once home, re-inspected gas pedal area and noted a corresponding line indent to where rubber matt may have dug into carpet on right side of gas pedal. though not a mechanic, deductively, rubber mat improper install may likely have caused gas pedal stick. rubber mat clearly warned not to install on top of carpet mat ! why dealer did. no idea! why braking system not work while engine raced in drive... i have no idea.! feel very very very lucky to be alive! could have easily ended in death but for my many years of sport car driving with standards transmission, and highway driving skills! marked on the mat do not install. *tr | |||