Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 02/27/2012 | |||
| I was driving my daughter to school today and we had put the heated seats on in my 2002 vw eurovan. as we approached the school my daughter yelled ouch and grabbed her back. we discovered a hole in the seat that had burned through the seat fabric and burned a hole in her north face jacket. it had started to heat up her shirt but luckily she felt it before it got even hotter. this could have caused a severe burn to her back. she had a large red patch on her lower back but nothing more. this is a major hazard to the passenger and driver - as both seats are heated and could have this problem at any time. i have read mulitple complaints online and there are some as recent as this year already. it sounds to me that vw will not do anything to remedy the situation, which is ridiculous as it is a safety issue. i have never received a recall for such a problem and it sounds to me like many others have not either. | |||
| 01/02/2009 | 100000 | 1 | |
| Heated front passenger seat smoldering. no fire. manufacturer will not correct. out of warranty. passenger seat heating element previously replaced under extended vehicle warranty. heating element burned through cloth fabric. i believe this to be a manufacturer defect that does present a fire danger and there should be a recall. *tr | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 03/13/2007 | 82000 | 1 | 05/04/2001 |
| Heated seats caught on fire and burned the upper portion of the passenger seat.*ak | |||
| 02/01/2006 | 102500 | 1 | 01/14/2006 |
| Bought a used 2002 eurovan with seat warmer in jan 2006. seat warmers worked initially, but on passenger side it overheated and melted through the factory synthetic cloth seat cover causing about a 1 inch charred black spot as well as other discoloration nearby. wife was sitting in the seat and noticed the extremely hot spot and turned it off before it did more damage or injury. i am making this complaint after finding others have had the seat warmer problems on their vw models, documented on a technical service bulletin on edmunds.com for 2002-2003 vw jettas and vwvortex.com internet sites. *jb | |||