Consumer Complaints

Fail datemilesoccurencesPurchase date
FUEL/PROPULSION SYSTEM
11/17/2012401691
 I have a 2010 vw golf tdi. i was driving along at 25 mph when my glow plug & check engine lights started flashing, and my tachometer dropped to zero, indicating a stall. the power steering also started to cut out, but i was able to safely pull over. tried starting the car again and got nothing. the car was towed to a vw dealership down the street, and on monday 11/19 they informed me that my high-pressure fuel pump failed and sent metal fragments through the entire fuel system. the car is currently being repaired under warranty, but i was told that the bill would be at least $5,000 for this kind of fix. oh yeah, this also completely ruined my travel plans for thanksgiving, as vw refused to give me a loaner car while this documented warranty issue was being dealt with. after doing some research, i found that there are several cases of 2009-10 tdi fuel pump failures with the same symptoms. apparently, there have been three revisions of this pump since then, and i am due to get the newest one. but, there is also talk that ultra-low-sulfur diesel fuel in the us is not providing the proper lubricity, and thus causing the pumps to fail (this is not an issue in europe). nonetheless, further investigation by the nhtsa should result in vw doing a proper recall and redesign, rather than quietly fixing an inherent flaw on a case-by-case basis. even with my car fixed, i'll still be wondering when this will happen again. which also makes me wonder if i should just sell it and be done with vw. very frustrating. *tr
11/17/201240169
 I have a 2010 vw golf tdi. i was driving along at 25 mph when my glow plug & check engine lights started flashing, and my tachometer dropped to zero, indicating a stall. the power steering also started to cut out, but i was able to safely pull over. tried starting the car again and got nothing. the car was towed to a vw dealership down the street, and on monday 11/19 they informed me that my high-pressure fuel pump failed and sent metal fragments through the entire fuel system. the car is currently being repaired under warranty, but i was told that the bill would be at least $5,000 for this kind of fix. oh yeah, this also completely ruined my travel plans for thanksgiving, as vw refused to give me a loaner car while this documented warranty issue was being dealt with. after doing some research, i found that there are several cases of 2009-10 tdi fuel pump failures with the same symptoms. apparently, there have been three revisions of this pump since then, and i am due to get the newest one. but, there is also talk that ultra-low-sulfur diesel fuel in the us is not providing the proper lubricity, and thus causing the pumps to fail (this is not an issue in europe). nonetheless, further investigation by the nhtsa should result in vw doing a proper recall and redesign, rather than quietly fixing an inherent flaw on a case-by-case basis. even with my car fixed, i'll still be wondering when this will happen again. which also makes me wonder if i should just sell it and be done with vw. very frustrating.
10/18/2012295451
 Check engine light went on a few seconds after i had merged a few lanes over on the freeway (101s @holly during rush hour). glow plug light flashed once or twice. within 60 seconds, the car had died while traffic was speeding up on both sides of me. put on emergency flashers. i could not get the car started again, nor did i have enough time to merge to the side of the road (i had 2 lanes on my right, 2 on my left). after trying to start it for a minute or so, called 911. after 10 - 15 minutes, chp came and stopped all traffic, pushed me to the side of the road with his car. car still would not start. tow truck came a while later, towed me to vw dealer (boardwalk) which was nearby. dealer: boardwalk volkswagen, redwood city, ca status: fixed under warranty. provided me rental car. took 1 week. all in all, gave me good service. they replaced the entire fuel system. here is what they did under warranty (per the receipt): * replaced high pressure fuel pump * replaced auxiliary fuel pump * replaced fuel filter housing and filter * replaced all injector lines * replaced 4 injectors * replaced fuel rail * removed and reinstalled fuel pump inside gas tank * drain and refill diesel * road tested recheck ok * vendor code (bosch) and (cbf) not a very opportune time for a catastrophic failure, while cruising on the busy rush-hour highway, and it happened very fast. nevertheless, no one was injured, and the car is now back on the road. i know several people with these cars of this vintage, and i will encourage them to contact vw to try and replace the pump before it fails. on the triclub forum, there are examples of this same thing happening 100s of times to these cars. here is my entry: http://forums.tdiclub.com/showthread.php?p=3978779 someone on the forum encouraged me to file an incident with nhtsa, so i am doing that here. *tr
10/18/201229545
 Check engine light went on a few seconds after i had merged a few lanes over on the freeway (101s @holly during rush hour). glow plug light flashed once or twice. within 60 seconds, the car had died while traffic was speeding up on both sides of me. put on emergency flashers. i could not get the car started again, nor did i have enough time to merge to the side of the road (i had 2 lanes on my right, 2 on my left). after trying to start it for a minute or so, called 911. after 10 - 15 minutes, chp came and stopped all traffic, pushed me to the side of the road with his car. car still would not start. tow truck came a while later, towed me to vw dealer (boardwalk) which was nearby. dealer: boardwalk volkswagon, redwood city, ca status: fixed under warranty. provided me rental car. took 1 week. all in all, gave me good service. they replaced the entire fuel system. here is what they did under warranty (per the receipt): * replaced high pressure fuel pump * replaced auxiliary fuel pump * replaced fuel filter housing and filter * replaced all injector lines * replaced 4 injectors * replaced fuel rail * removed and reinstalled fuel pump inside gas tank * drain and refill diesel * road tested recheck ok * vendor code (bosch) and (cbf) not a very opportune time for a catastrophic failure, while cruising on the busy rush-hour highway, and it happened very fast. nevertheless, no one was injured, and the car is now back on the road. i know several people with these cars of this vintage, and i will encourage them to contact vw to try and replace the pump before it fails. on the triclub forum, there are examples of this same thing happening 100s of times to these cars. here is my entry: http://forums.tdiclub.com/showthread.php?p=3978779 someone on the forum encouraged me to file an incident with nhtsa, so i am doing that here.
10/06/2012375831
 Entering the freeway and a high speed, engine light and ignition coil light appeared when i reached the end of the on-ramp. lost all propulsion 30 seconds later; the vehicle would not accelerate. vehicle coasted to a stop on the shoulder, but barely made it since i had to move several lanes over and avoid traffic going around me. if i was moving slower, i would have been stranded on one of the lanes. there have been many other cases of the high pressure fuel pump failure for the turbo diesel engine, my vehicle is just another one. *tr
10/06/201237583
 Entering the freeway and a high speed, engine light and ignition coil light appeared when i reached the end of the on-ramp. lost all propulsion 30 seconds later; the vehicle would not accelerate. vehicle coasted to a stop on the shoulder, but barely made it since i had to move several lanes over and avoid traffic going around me. if i was moving slower, i would have been stranded on one of the lanes. there have been many other cases of the high pressure fuel pump failure for the turbo diesel engine, my vehicle is just another one.
08/01/201253000
 I got into my car as normal, and began to drive. after about 5 minutes of driving, i came to a red light on a busy street. my check engine light came on and the glow plug light began to flash, the car immediately died and would not restart. i was told the high pressure fuel pump failed, and the entire fuel system has to be replaced... after i got home, i quickly google searched the issue and appears to be a common problem on a bad design by volkswagen and bosch...
06/21/201240504
 Found metal shavings in fuel filter housing which will lead to the eventual failure of the hpfp and could become a potential hazard on the road. there was no failure yet but i just wanted this to be recorded as there are numerous other failures of this sort which could lead to more severe accidents.
01/07/201240000
 Upon changing my fuel filter, a large amount of metal flakes were discovered in the fuel housing. they seemed to be linked to the high pressure fuel pump. vw had to replace due to a failure starting in the high pressure pump

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