Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TB-24-11-03 | 12/20/2011 | 10043288 | Volkswagen: under high electric power consumption, vehicle would run rough and have cold starts. *pe | 03/09/2012 | |
| TB-15-11-04 | 12/22/2011 | 10043276 | Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on. *pe | 03/08/2012 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Volkswagen: malfunction light is on and there is noise with the engine running rough. multiple trouble codes possibly stored. all models 2008-2012. *rm | 06/24/2011 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Ready | 06/24/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| V201203 | 12/03/2012 | 10050079 | Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js | 01/24/2013 | |
| SB-28E6 | 11/24/2010 | 10037349 | Ready | 05/20/2011 | |
| SB-28E6 | 11/24/2010 | 10037349 | Volkswagen: there is a warranty extension on hard start conditions for customers who had an earlier campaign addressed on their vehicles. *rm | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 08/20/2012 | 26550 | 1 | |
| Had driven car 20 miles that day. went inside for 15 minutes, came back. unable to start car. unable to engage engine. lights and shifters all working. 5 attempts by 3 different people over next hour and unable to start car. vw tow truck driver unable to start car. next morning vw able to start car. vw dealer attributes problem to water/algae in fuel. line cleaned and fuel replaced by dealer. car picked up. car driven 15 miles total after pick-up. left car for 5 minutes, returned to car but unable to restart car. multiple attempts failed. tow truck driver able to start car after 5 minutes of constantly engaging engine. being investigated by vw dealer now. *tr | |||
| 08/20/2012 | 26550 | ||
| Had driven car 20 miles that day. went inside for 15 minutes, came back. unable to start car. unable to engage engine. lights and shifters all working. 5 attempts by 3 different people over next hour and unable to start car. vw tow truck driver unable to start car. next morning vw able to start car. vw dealer attributes problem to water/algae in fuel. line cleaned and fuel replaced by dealer. car picked up. car driven 15 miles total after pick-up. left car for 5 minutes, returned to car but unable to restart car. multiple attempts failed. tow truck driver able to start car after 5 minutes of constantly engaging engine. being investigated by vw dealer now. | |||
| ENGINE AND ENGINE COOLING | |||
| 03/24/2012 | 22000 | ||
| During regular slow traffic driving conditions my 2011 volkswagen golf tdi displayed the engine control malfunction light on my instrument panel. i quickly pulled over and turned off the engine. after waiting several minutes i started the vehicle again and the light turned off. after about 10 minutes of driving, the light came on again and i noticed an extreme loss of power. i pulled over again within a few minutes and turned off the engine. this time i waited almost 15 minutes before trying to start the vehicle again and it would not start. i thought i was out of diesel as the low fuel light had also just come on so i called someone to bring me 5 gallons of diesel thinking maybe i was out. after refueling, the vehicle still wouldn't start so i had it towed to the closest vw dealer. the dealer said it was the fuel pump and i am currently waiting for it to be repaired. this happend on a saturday and it is now 4 days later. | |||
| 03/06/2012 | 13845 | ||
| 2011 vw golf tdi 6-speed manual. my car was at the vw dealership to have an intercooler kit installed (tsb 2025464). on dealer's test drive, car abruptly stalled and would not restart. all power lost, car had to be towed off of roadway. finally diagnosed as a malfunctioning high pressure fuel pump. 03l-130-851-ax was the replacement part number. repair description stated that the common rail fuel pressure was too low, so the car's ecm would not allow injection - even in a limp-home mode. this left the one-year-old car with under 14,000 miles dead on the roadway. | |||
| 01/03/2012 | 22000 | ||
| Was told by vw service that intercooler had condensation that froze and this is a known issue. currently more than 600 awaiting modifications and parts are unavailable for up to 6 weeks. temporary fix applied but problem reoccurred when temperature dropped below 25 degrees f. dealer now has vehicle due to ice remaining instead of melting. no timetable, no fix | |||
| 12/10/2011 | 18500 | ||
| I started my car on 12/10/2011, during which it was around 28 degrees. a few seconds later, the car stalled. after starting it a second time, i drove the car to between 3-5 mph, at which time it stalled again. on the third try, i was able to keep the engine running, but the engine ran rough for the first few minutes. on january 4 following another bout of cold weather, the car's engine refused to start even after multiple attempts. it was towed to the dealership where they attempted to start it. according to the dealership, it started immediately. the dealership is currently looking into the issue. they believe the problem is related to the intercooler pipes freezing during cold temperatures. when it thaws, water enters the engine and hydrolocks it, preventing it from starting or stalling the engine if it is already running. this issue poses several safety risks, especially if the car stalls in the midst of high-speed traffic. | |||
| 01/03/2012 | 22000 | ||
| Was told by vw service that intercooler had condensation that froze and this is a known issue. currently more than 600 awaiting modifications and parts are unavailable for up to 6 weeks. temporary fix applied but problem reoccurred when temperature dropped below 25 degrees f. dealer now has vehicle due to ice remaining instead of melting. no timetable, no fix | |||
| 12/10/2011 | 18500 | ||
| I started my car on 12/10/2011, during which it was around 28 degrees. a few seconds later, the car stalled. after starting it a second time, i drove the car to between 3-5 mph, at which time it stalled again. on the third try, i was able to keep the engine running, but the engine ran rough for the first few minutes. on january 4 following another bout of cold weather, the car's engine refused to start even after multiple attempts. it was towed to the dealership where they attempted to start it. according to the dealership, it started immediately. the dealership is currently looking into the issue. they believe the problem is related to the intercooler pipes freezing during cold temperatures. when it thaws, water enters the engine and hydrolocks it, preventing it from starting or stalling the engine if it is already running. this issue poses several safety risks, especially if the car stalls in the midst of high-speed traffic. | |||
| 01/03/2012 | 14700 | ||
| Upon attempting to accelerate the engine would not rev above approximately 1500 rpm. i was barely able to get the car moving. after reaching about 10 mph the car stalled in the middle of the street. fortunately, due to the time of day there was not much traffic and i was able to safely coast to the side of the street. i reported the issue to my local vw dealer and inquired if the issue was related to vw service bulletin | |||
| 12/10/2011 | 18500 | ||
| I started my car on 12/10/2011, during which it was around 28 degrees. a few seconds later, the car stalled. after starting it a second time, i drove the car to between 3-5 mph, at which time it stalled again. on the third try, i was able to keep the engine running, but the engine ran rough for the first few minutes. on january 4 following another bout of cold weather, the car's engine refused to start even after multiple attempts. it was towed to the dealership where they attempted to start it. according to the dealership, it started immediately. the dealership is currently looking into the issue. they believe the problem is related to the intercooler pipes freezing during cold temperatures. when it thaws, water enters the engine and hydrolocks it, preventing it from starting or stalling the engine if it is already running. this issue poses several safety risks, especially if the car stalls in the midst of high-speed traffic. | |||
| 01/03/2012 | 14700 | ||
| Upon attempting to accelerate the engine would not rev above approximately 1500 rpm. i was barely able to get the car moving. after reaching about 10 mph the car stalled in the middle of the street. fortunately, due to the time of day there was not much traffic and i was able to safely coast to the side of the street. i reported the issue to my local vw dealer and inquired if the issue was related to vw service bulletin | |||
| 12/07/2011 | 12100 | ||
| Tl-the contact owns a 2011 volkswagen golf. the contact stated that the vehicle would stall while driving at various speeds and experience difficulty starting. the vehicle was taken to an authorized dealer and the starter was replaced. the manufacturer was not made aware of the failure. the failure mileage was 12,100. the vin was unavailable. sm. | |||
| 09/01/2010 | 1500 | ||
| Engine rpm surges/spikes 500-800 rpm's from idle when attempting to slowly accelerate from a stop or near stop causing the vehicle to lunge forward unexpectedly. this surge/spike occurs primarily when on slight uphill grades or inclines and after releasing the brakes and gently applying throttle pressure. this seems to occur when the hill assist system is activated. examples: surge/spike occurs when on a slight grade or incline from a stop or near stop such as pulling up a driveway, trying to inch forward in stop-and-go traffic, or when accelerating normally from a stop. it is as though you pumped the throttle for a second then released it. if the vehicle is on a very steep upgrade incline it is not as noticeable as the brakes are not immediately disengaged when the surge/spike occurs due to the hill assist system engaging the brakes. if the vehicle is on a down grade decline or level road the engine rpm usually accelerates and operates normally. the vw authorized service department has confirmed this to be not normal. they have been claiming to investigate the rpm surge/spike with no solution after several service appointments in the past year and over 15,000 miles. | |||
| 08/23/2011 | 1400 | ||
| 2011 golf tdi automatic (dsg) transmission. cold start, stalled while pulling onto main road, no accident only because oncoming traffic stopped. | |||
| 02/13/2011 | 900 | ||
| Tl-the contact owns a 2011 volkswagen golf diesel. while driving 10mph the vehicle stalled without warning. the vehicle was taken to the dealer advised the vehicle will not stall if the gear is down shifted in to first gear. the dealer did not test drive the vehicle or replaced any parts. the contact stated she down shifted the gear into first, but the vehicle continued to stall. the vehicle will be taken back to the dealer. the failure and the current mileage were 900. li | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 07/05/2011 | 5842 | ||
| Vehicle has 5800 miles, has been running perfectly. driving on i-70 in maryland at 70mph, suddenly the vehicle stalls as the glowplug warning light lit. | |||