Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| 2028609 | 03/23/2012 | 10043903 | Volkswagen: update programming for engine control module and transmission control module, slight hesitation concerns. also included model golf wagon model year 2012. *js | 05/01/2012 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| V201203 | 12/03/2012 | 10050079 | Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js | 01/24/2013 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||||
| 241208 | 12/17/2012 | 10050099 | Volkswagen: intake manifold restriction check. mil-on and 1 or more of the following diagnostic codes may be stored in ecm fault memory. *js | 01/24/2013 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE | |||
| 12/24/2012 | 14386 | 1 | |
| On 12/24/2012, returning from a restaurant with my family, i heard a bang and my engine died while driving on a city street at 35 mph. i was able to safely put the car in neutral and roll off the street. i found out on 12/26 that my water pump had fallen apart, destroying my timing belt and engine head. several vehicles with the build date of my car have experienced water pump failures that destroy the timing belt and cause catastrophic engine failures. luckily, i was traveling at a slow speed when the incident occurred. vw claims to not know about a widespread problem. i was also told that no superseded part is being installed; the same water pump part is being put back. the dealer replaced the head, pump, belt, misc bolts, etc. i am worried about my safety that this incident will re-occur. http://forums.vwvortex.com/showthread.php?5854747-consolidated-water-pump-failure-thread http://forums.vwvortex.com/showthread.php?5813173-golf-r-water-pump-madness!!!! *tr | |||
| 12/24/2012 | 14386 | ||
| On 12/24/2012, returning from a restaurant with my family, i heard a bang and my engine died while driving on a city street at 35 mph. i was able to safely put the car in neutral and roll off the street. i found out on 12/26 that my water pump had fallen apart, destroying my timing belt and engine head. several vehicles with the build date of my car have experienced water pump failures that destroy the timing belt and cause catastrophic engine failures. luckily, i was traveling at a slow speed when the incident occurred. vw claims to not know about a widespread problem. i was also told that no superseded part is being installed; the same water pump part is being put back. the dealer replaced the head, pump, belt, misc bolts, etc. i am worried about my safety that this incident will re-occur. http://forums.vwvortex.com/showthread.php?5854747-consolidated-water-pump-failure-thread http://forums.vwvortex.com/showthread.php?5813173-golf-r-water-pump-madness!!!! | |||
| 11/10/2012 | 7500 | 1 | |
| The car is a 2012 vw golf tdi, purchased around april of 2012. it had approximately 7500 miles at the time of the incident. i was on a short drive to the store and back (5 miles round trip from home). on the way back, i heard a metal grinding sound coming from the engine compartment and noticed a lack of power. i turned off the radio to confirm that the sound was coming from my new car and it was. at the next stop light, the car died and could not be restarted. i confirmed that i still had diesel fuel, and sure enough, i still had 1/4 tank. so i was not out of fuel. the engine would crank, but not start. thankfully this happened at a stop light instead of on the hilly interstate i take to work 20 miles each day. aside from hearing the metal grinding sound for approximately 30 seconds, i had no warning. the car had to be towed back to the dealer. the dealer took a few days to diagnose the problem as a faulty fuel pump. apparently, the fuel pump malfunctioned and shot metal shards through my entire fuel system. it took the dealer well over a week to replace every component and the cost of labor and parts was over $10,000. thankfully, vw covered the repair as being under warranty. a quick google search confirmed that hundreds of other vw diesel engines have had the same problem. unfortunately, the dealer did not replace the fuel tank. based on reports i have seen online, i can expect another failure any day. please investigate this further and force vw to issue a recall. i have owned 5 volkswagens in the past (own 2 right now) and love them, but i will never buy another one after this incident. *tr | |||
| 11/10/2012 | 7500 | ||
| The car is a 2012 vw golf tdi, purchased around april of 2012. it had approximately 7500 miles at the time of the incident. i was on a short drive to the store and back (5 miles round trip from home). on the way back, i heard a metal grinding sound coming from the engine compartment and noticed a lack of power. i turned off the radio to confirm that the sound was coming from my new car and it was. at the next stop light, the car died and could not be restarted. i confirmed that i still had diesel fuel, and sure enough, i still had 1/4 tank. so i was not out of fuel. the engine would crank, but not start. thankfully this happened at a stop light instead of on the hilly interstate i take to work 20 miles each day. aside from hearing the metal grinding sound for approximately 30 seconds, i had no warning. the car had to be towed back to the dealer. the dealer took a few days to diagnose the problem as a faulty fuel pump. apparently, the fuel pump malfunctioned and shot metal shards through my entire fuel system. it took the dealer well over a week to replace every component and the cost of labor and parts was over $10,000. thankfully, vw covered the repair as being under warranty. a quick google search confirmed that hundreds of other vw diesel engines have had the same problem. unfortunately, the dealer did not replace the fuel tank. based on reports i have seen online, i can expect another failure any day. please investigate this further and force vw to issue a recall. i have owned 5 volkswagens in the past (own 2 right now) and love them, but i will never buy another one after this incident. | |||
| 09/11/2012 | 2766 | 1 | |
| At 2766 miles i was cruising down the highway at 70 mph on my way to work when the engine suddenly lost power and the epc light came on. the engine was completely unresponsive, i pulled off to the shoulder, called roadside assistance and was towed to the nearest dealer the service manager told me the water pump seized and seriously damaged the engine. i went to look and there was a big hole in the side of the engine. he told me they had to order new piston heads, rods, etc... basically, needed to rebuild the engine. speaking to the mechanic actually working on the car, he said it would probably need an engine replacement. they quickly realized repair wasn't possible and had a new engine en route. after a little searching online, i found that this has happened to at least 5 others (there are more now). it seems to be an issue with the water pump pulley. i am most concerned because vw denied they had ever heard of this. i have no confidence that the replacement engine will not suffer the same issue. *tr | |||
| 09/11/2012 | 2766 | ||
| At 2766 miles i was cruising down the highway at 70 mph on my way to work when the engine suddenly lost power and the epc light came on. the engine was completely unresponsive, i pulled off to the shoulder, called roadside assistance and was towed to the nearest dealer the service manager told me the water pump seized and seriously damaged the engine. i went to look and there was a big hole in the side of the engine. he told me they had to order new piston heads, rods, etc... basically, needed to rebuild the engine. speaking to the mechanic actually working on the car, he said it would probably need an engine replacement. they quickly realized repair wasn't possible and had a new engine en route. after a little searching online, i found that this has happened to at least 5 others (there are more now). it seems to be an issue with the water pump pulley. i am most concerned because vw denied they had ever heard of this. i have no confidence that the replacement engine will not suffer the same issue. | |||
| 08/12/2012 | 6519 | 1 | |
| At 6,519 miles, while about to enter the on-ramp of a local highway, the check engine light and glow plug indicator light began to flash. i was able to veer off the entrance ramp and continue down the down to the nearest safe parking lot area; as i pulled into the parking lot area, the vehicle shuddered and suddenly shut off. it would not re-start, and we had to arrange for a tow to a family members house through our insurance company. in the morning we had a tow to our dealer set up through volkswagen roadside service, who would not cover the entire cost of the tow to our preferred dealer, so we paid the difference out of our own pocket. i was notified by the dealer that the fuel pump (commonly referred to as hpfp) basically imploded and sent metal throughout the entire fuel system, which now needs to be replaced. we own two volkswagen diesel (tdi) vehicles; this one, a 2012 golf tdi, and a 2010 jetta tdi. they are both filled up at the exact same pump from the exact same station about 99% of the time. at the time this incident occurred, the golf had 281 miles on the current tank of diesel which was filled up on 08/03/2012. i filled up my jetta tdi at the same pump on 08/06/2012, currently have over 230 miles on that tank of diesel, and have not experienced any problems. we keep meticulous documentation of our diesel usage, cost, etc. with receipts and other logs, and can safely state that this was not due to a mistake on our part. rather, this is a design failure and/or oversight on the part of both volkswagen and bosch, the hpfp manufacturer. i am a veteran member of the tdiclub vw diesel online community, and there is extensive information and documentation there of these repeated failures. please visit the following threads for information; http://forums.tdiclub.com/showthread.php?t=286380, http://forums.tdiclub.com/showthread.php?t=299854. *tr | |||
| 08/12/2012 | 6519 | ||
| At 6,519 miles, while about to enter the on-ramp of a local highway, the check engine light and glow plug indicator light began to flash. i was able to veer off the entrance ramp and continue down the down to the nearest safe parking lot area; as i pulled into the parking lot area, the vehicle shuddered and suddenly shut off. it would not re-start, and we had to arrange for a tow to a family members house through our insurance company. in the morning we had a tow to our dealer set up through volkswagen roadside service, who would not cover the entire cost of the tow to our preferred dealer, so we paid the difference out of our own pocket. i was notified by the dealer that the fuel pump (commonly referred to as hpfp) basically imploded and sent metal throughout the entire fuel system, which now needs to be replaced. we own two volkswagen diesel (tdi) vehicles; this one, a 2012 golf tdi, and a 2010 jetta tdi. they are both filled up at the exact same pump from the exact same station about 99% of the time. at the time this incident occurred, the golf had 281 miles on the current tank of diesel which was filled up on 08/03/2012. i filled up my jetta tdi at the same pump on 08/06/2012, currently have over 230 miles on that tank of diesel, and have not experienced any problems. we keep meticulous documentation of our diesel usage, cost, etc. with receipts and other logs, and can safely state that this was not due to a mistake on our part. rather, this is a design failure and/or oversight on the part of both volkswagen and bosch, the hpfp manufacturer. i am a veteran member of the tdiclub vw diesel online community, and there is extensive information and documentation there of these repeated failures. please visit the following threads for information; http://forums.tdiclub.com/showthread.php?t=286380, http://forums.tdiclub.com/showthread.php?t=299854 | |||