Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| 370102 | 05/31/2001 | 621619 | Subject regarding whining noise from automatic transmission from approx. 37 to 42 mph. *tt | 09/27/2001 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| 0001 | 01/28/2000 | 610177 | Concerns with transmission in limp mode with no malfunction indicator lamp illuminated. *tt | 04/19/2000 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||||
| 9904 | 12/07/1999 | 610160 | A condition may exist where the shifter lever may vibrate / knock in 1st, 2nd, 3rd or 4th gears. *tt | 04/19/2000 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 08/28/2007 | 1 | ||
| I purchased a used certified 2000 volkswagen jetta in january 2004, after only one week of purchasing the vehicle, the engine light came on, the accelerator was making a vibrating sound and stalling continuously. okay, the transmission went out and it had to be replaced at my expense - i purchased a used transmission and then the engine throttle failed and the car wouldn't even start one day - had that replaced at my expense $1700. no the old parts are not available. okay, there's more, the brakes have been replaced a total of four times within three years, the engine light is still on, air bag light on, brake light on, lights and fog interior fuses and exterior lights have been replaced i don't know how many times, i have put so much money into this vehicle - and it still is running badly. as of today, the car won't move without warming it up first for about 45 minutes fully - when you press on the accelerator without warming it up first - it will stall and make a loud embarrassing noise as if the engine is going to explode - and you have to literally make it move by pressing very hard on the accelerator and praying that it won't just shut off while driving and never start again. my vehicle has 117,000 miles on it had 43,500 when i bought it (i know stupid wasn't i) it was my first vehicle. i know a car is not suppose to last forever, but dam does it have to cost so much to try and keep it running until it dies. please help me with any information you may have to assist me in this matter. *jb | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 07/23/2010 | 115241 | ||
| I purchased a 2000 vw jetta on 6/16/10. two weeks after purchase, the vehicle began to have problems & since i have had the vehicle, it has had to have the following repairs: 2 fans, abs sensor would come on & lock up the wheels, so the system had to be unplugged, coolant system had to be replaced, a transmission replaced & a certified transmission specialist found it had been taken out prior & 4 cly parts were used in a 6 cyl vehicle, & thermostat had to be replaced. the cost of repairs to date are approx. $5,200 & i only paid $4,995 for the vehicle. this vehicle is not safe and should not have been sold in the condition it was in. the seller failed to disclose that the vehicle had underlying problems after i inquired several times. the business should be held responsible for selling an unsafe vehicle and i wonder how many other vehicles the business has sold like this. i have this vehicle in for repairs more than i have been able to drive it & when i purchased it, the seller was aware i needed a reliable vehicle to get to the kidney transplant very quickly. | |||
| 06/02/2008 | 115000 | 1 | |
| I am requesting that the agency please investigate the performance of the ignition coil plugs on the model year 2000, volkswagen, jetta. i have experienced multiple stalling events and car not starting up after up or being parked after shutting off engine as a result of one or more ignition plus malfunctioning on my 2000 volkswagen jetta gl. as a result of the engine stalling and not starting when ignition is accelerated, i have also i experienced a loss of power steering and increased breaking efforts when i pulled the vehicle over to the side of the road. the car would not start when sitting for a while. after about 45 minutes or longer - i was able to start the vehicle although the engine operated at a reduced power. the vehicle will stall and will not start up for no reason at all. i feel very unsafe and nervous when driving - and have had the problem over and over and have paid for costly repairs. still to no avail, it keeps happening. tired of the vehicle - will never ever purchase a volkswagen again! please investigate the electrical system ignition module on volkswagen jettas - year 2000 please asap !!! i have been stranded in the worst places with the vehicle - with no help to restart the vehicle. *tr | |||
| 09/22/2004 | 120000 | 4 | 03/10/2000 |
| The car transmission stalled about 4 times. each time (4 time) i took the car to the vw dealership and they could not identify the problem. then the car broke down. i took it back to the vw dealership then the dealership identified it as a transmission problem. the cost to repair the car is $4000. also, no other dealership or auto repair shop has serviced this car except miller vw. *nm | |||
| 04/15/2004 | 38000 | 18 | 12/01/2001 |
| Transmission failed. the dealer replaced the part. however, two weeks later the part failed again. *ak the vehicle would not go into reverse. the transmission slipped and the vehicle had run into a pole at a gas station on the right front side. this problem remained the same. the engine light had come on along with the transmission problems. other problems were: the tire pressure had to be reset on numerous occasions, rear pads, a/c was not cooling, glove box, power windows, console, power sunroof, interior trim, steering/suspension, driveability, trim electrical, sound system, and heating/cooling. *sc the consumer did not report any damage to vehicle when she hit the pole. *jb | |||
| 01/02/2004 | 42182 | 1 | 12/20/1999 |
| Consumer stated that while driving on the highway, the vehicle began to vibrate. he had to pull to the side of the road and had the vehicle towed. the consumer was told by the mechanic that the transmission mounts broke and caused the engine to drop down. consumer stated that the vehicle was fairly new and had only 42,182 miles on it, and this should not have happened. *ak *sc *jb | |||
| 07/19/2003 | 75 | 3 | 06/06/2002 |
| All my transmission mount bolts have failed. the right mount bolts failure was noted when having my timing belt replaced at 60k. the front mount bolts were noted just prior to that when i heard noses that sounded like my clutch was failing. in this case the front bolt had been broken. the left side failure just occured, leading to my engine to drop out as i was moving. the result of one broken bolt and one dethreaded bolt, i'm not sure what order this happened. i am lucky that i was not killed as i was going slow when it happened. *ak | |||
| 06/24/2002 | |||
| Vehicle locked up when put itto gear. dealer contacted.*ak | |||
| 10/20/2000 | 4 | 03/01/2000 | |
| In oct 2000 my car overheated, i reported this to vw and they made some adjustments, i also reported a noise from the left front like a whining noise, this was attributed to a failure in the transmission, vw did repairs to ring and pinion gears and differential bearings, noise subsided for a few weeks. the warning: check coolant light came on again several months later, reported problem to vw and i was instructed to add water to raise coolant level. in sept. 2001, i reported air conditioning failure, vw determined cooling system had problem, replaced coolant fan and secondary water pump, i also reported return of whining noise. car has now been at vw in glendale, ca since 10/2/2001, dealer has replaced left front axel and drive shaft, still whining, replaced transmission. i picked up car, drove 5 miles and car slipped out of gear and now does not run. returned via tow truck to vw dealer in glendale, ca. vw replacing value box on 10/9/2001 technician said in my opinion this will not elevate problem car now has intermitant problem with staying in gear. technician also reported that vw jettas glx with vr6 engine have transmission problems and dealer has replaced up to 4 transmissions in one car in several cases. vw dealer and vw of america customer relations department have been notified. | |||
| 07/16/2001 | |||
| Consumer was driving 23 mph, passing a combine, shifted to second gear and vehicle lost all power. applied brakes and stopped passing process. dealer replaced mass airflow sensor. dealer had replaced numerous sensors.*ak | |||
| 03/22/2001 | 2 | 03/16/2000 | |
| While driving 45 to 50 mph and with no prior warning vehicle lost speed to around 20 mph. contacted dealer. *ak the dealer replaced the transmission twice but the consumer thinks the cause of the problem was not the transmission. *yh | |||
| 12/07/1999 | 3 | 10/01/1999 | |
| This vehicle has has numerous failures in different things. right know it has had 3 new transmission in 18 months, this last one is failing again. *ak | |||
| 01/01/2001 | 0 | ||
| Transmission is making a funny noise and leaking.*ak | |||
| 11/10/2000 | 3 | 12/01/1999 | |
| Second questionnaire completed, see odi id #737218... no response or action to date 02/12/2000. no safety defect mentioned in summary. *ak | |||
| 01/26/2001 | 2 | ||
| While driving could hear noise coming from bottom of vehicle. took vehicle to dealer where they replaced transmission. then again the, reverse was not working at this time, and two transmissions had been replaced.*ak | |||
| 01/03/2001 | 5 | ||
| While driving about 70 mph transmission shifted down to 20 mph. then, consumer had to pull to the side of road, and turn off engine. then, it restarted and worked again . this caused road rage due to deceleration of transmission. *ak | |||
| 03/16/2000 | 3 | 12/01/1999 | |
| Two transmission mount bolts have snapped off & been replaced to date, reason unknown? *ak | |||
| 07/17/2000 | 2 | 02/01/2000 | |
| This is a brand new car. a person should not be expected to accept whatever problems. dealer wishes to deliver. a person purchases a new car so that they won't have these kind of problems. i find it unacceptable that my new car has already needed a new rear window and now a new transmission. my family are past volkswagon owners and i had convinced two of my friends to by new jettas. i expect a new car...because i am paying for one!*ak | |||
| 12/06/1999 | 2 | 10/01/1999 | |
| At 35mph w/automatic transmission on glx model, make a vibrating noise that dissapears at higher speed. automatic transmission replaced, but noise started again in a short time. factory has not emitted a notification yet.*ak | |||
| After coming to a stop at a light and applying the accelerator, vehicle would not move. this was due to a faulty transmission. dealer has vehicle now. *ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - COOLING UNIT AND LINES | |||
| 06/01/2000 | 3 | ||
| Vehicle was leaking water coolant and vehicle was at dealership. mechanic replaced the engine and transmission twice.*ak | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION - GEAR POSITION INDICATION (PRNDL) | |||
| 07/26/2003 | 22500 | 1 | 07/14/2000 |
| Brake sensor failed. epc light activated and car failed to shift from park. mechanical brake on transmission failed to recognize brake was depressed. faulty sensor requred to be replaced. *ak | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||
| 10/20/2000 | 4 | 03/01/2000 | |
| In oct 2000 my car overheated, i reported this to vw and they made some adjustments, i also reported a noise from the left front like a whining noise, this was attributed to a failure in the transmission, vw did repairs to ring and pinion gears and differential bearings, noise subsided for a few weeks. the warning: check coolant light came on again several months later, reported problem to vw and i was instructed to add water to raise coolant level. in sept. 2001, i reported air conditioning failure, vw determined cooling system had problem, replaced coolant fan and secondary water pump, i also reported return of whining noise. car has now been at vw in glendale, ca since 10/2/2001, dealer has replaced left front axel and drive shaft, still whining, replaced transmission. i picked up car, drove 5 miles and car slipped out of gear and now does not run. returned via tow truck to vw dealer in glendale, ca. vw replacing value box on 10/9/2001 technician said in my opinion this will not elevate problem car now has intermitant problem with staying in gear. technician also reported that vw jettas glx with vr6 engine have transmission problems and dealer has replaced up to 4 transmissions in one car in several cases. vw dealer and vw of america customer relations department have been notified. | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 05/14/2006 | 70140 | 2 | 10/13/2005 |
| Clutch problems on jetta 2000. clutch failed on me why driving on the fl turnpike on saturday 14, 2006. i was at the toll plaza and when i left my car went into gear as normal, when i put it in 4th gear i heard the engine rev high but my car began to slow down. i coasted off the first exit i saw and luckily, kept coasting right into an apartment complex. i called the dealership i bought the car from and they sent out a tow company to pick my car up. on monday, may 15, 2006 i received a phone call from esserman international and i was told by the service dept that i had somehow activated the anti-theft on my car and they had disabled it and it was fixed. when i went to pick up my car, i was told that my car was not safe to drive because when they took my car to get washed the clutch failed again. i was told it was either the transmission or the clutch. turns out they are charging me 1800 dollars because the clutch needs to replaced, which is not covered under their warranty. *jb | |||
| 12/08/2005 | 65000 | 1 | 09/01/2003 |
| 2000 volkswagen jetta vr6 was in the shop for new tires around 12/7 - an alignment test was performed. the car had about 65000 miles. it was purchased as a certified used vehicle at about 20000 from volkswagen and was recently out of warranty. nothing unusual arose during this work. the car behaved normally driving home, as it had for years prior. one day later, the clutch on the vehicle failed suddenly. fortunately, the failure was first noticed backing out of a driveway and there was no hazard. the car was just barely drivable, and limped to the shop. i was told by the mechanic that the part should have lasted for at least 100k miles, and that the clutch parts fell apart in pieces on opening the clutch. he described it as a dangerous, potentially catastrophic, failure. cost to repair was $900. did not take the car to vw because of the very high cost of post-warranty repairs. my wife and i (sole drivers) both have long experience driving stick shift vehicles and have never experienced clutch failures on prior stick shift vehicles. i have previously had the clutch go out about the same time on a '95 jetta iii gls. i suspect the part is of poor quality. *jb | |||
| 03/31/2004 | 51203 | 1 | 02/17/2000 |
| I have a 2000 vw jetta tdi that i purchased new. the clutch started slipping and had to be replaced at 51,203 miles. according to tom sapelak, the service manager at the vw dealer, there is a rubber piece (mass dampener?) between the two plates of the flywheel. on my flywheel, this piece had 2.5 of movement, but the specs indicated that it should only move .1 mm. even though the owners manual indicates that the 100,000 mile powertrain warranty for this vehicle was supposed to cover the flywheel, i was told that this failure was not covered under warranty. i had to pay $1381.08 for a new clutch kit (clutch, flywheel, clutch release bearing) and the labor to replace it. i do not belive that this failure could have been caused by driving habits. i had a 1985 vw golf diesel that had over 130,000 miles when i sold it, and i never had any problems with the clutch in that vehicle. my husband had a 1996 vw jetta turbodiesel that had over 238,000 miles on it when we sold it, and we never had any problems with the clutch in that vehicle either. my husband and i are the only people that drive my car and we are not hard on clutches.*ak | |||
| 08/03/2003 | 17000 | 3 | 02/16/2001 |
| The entire clutch assembly in my 2000 jetta 2.0l needed to be replaced after 2 years of owning the new vehicle at 17,000 miles. it was replaced but i had to pay the dealer $1,700.00 was not covered under warranty because dealer said it was abuse and it was aware item. today at 24,000 miles the clutch assembly blew out again and i still have not herd from the dealer.*ak | |||
| 09/02/2001 | 2 | 02/01/2000 | |
| After a 60 mile highway trip, the clutch went to the floor and had to be manually returned to home position. i was able to get the car out of gear, but unable to put it in gear. i noticed the clutch pedal height was lower than the brake so i pulled the clutch pedal back out with my foot. after that, the clutch behaved relatively normally though a little soft. the problem happened again on my return trip 9/3/01. the clutch performs acceptably during normal city driving.*ak | |||
| POWER TRAIN - CLUTCH ASSEMBLY - BELL HOUSING | |||
| 08/03/2003 | 17000 | 3 | 02/16/2001 |
| The entire clutch assembly in my 2000 jetta 2.0l needed to be replaced after 2 years of owning the new vehicle at 17,000 miles. it was replaced but i had to pay the dealer $1,700.00 was not covered under warranty because dealer said it was abuse and it was aware item. today at 24,000 miles the clutch assembly blew out again and i still have not herd from the dealer.*ak | |||
| POWER TRAIN - DRIVELINE - DIFFERENTIAL UNIT | |||
| 10/20/2000 | 4 | 03/01/2000 | |
| In oct 2000 my car overheated, i reported this to vw and they made some adjustments, i also reported a noise from the left front like a whining noise, this was attributed to a failure in the transmission, vw did repairs to ring and pinion gears and differential bearings, noise subsided for a few weeks. the warning: check coolant light came on again several months later, reported problem to vw and i was instructed to add water to raise coolant level. in sept. 2001, i reported air conditioning failure, vw determined cooling system had problem, replaced coolant fan and secondary water pump, i also reported return of whining noise. car has now been at vw in glendale, ca since 10/2/2001, dealer has replaced left front axel and drive shaft, still whining, replaced transmission. i picked up car, drove 5 miles and car slipped out of gear and now does not run. returned via tow truck to vw dealer in glendale, ca. vw replacing value box on 10/9/2001 technician said in my opinion this will not elevate problem car now has intermitant problem with staying in gear. technician also reported that vw jettas glx with vr6 engine have transmission problems and dealer has replaced up to 4 transmissions in one car in several cases. vw dealer and vw of america customer relations department have been notified. | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 07/23/2001 | 14166 | ||
| My first and second gears have been sporadically grinding ever since i bought the car. three times they refused to fix it because they haven't heard it. fourth time they heard it, but wouldn't fix it because they didn't hear it when i returned for the service. *mr | |||
| 12/03/1999 | 250 | 1 | 11/28/1999 |
| The transmission grinds from 1st to 2nd gear on a non-repeatable random basis. *la | |||
| 02/13/2002 | 1 | 06/01/2000 | |
| This manual transmission from day one has had clear troubles engaging into reverse without engaging reverse first, also has problems shifting between 1st & 2nd gears in higher rpm ranges 3500 rpm and above...always grinds while shifting. *ak | |||
| 09/21/2001 | 3 | ||
| When shifting into second gear, there was a grinding noise, dealer replaced syncro gear, consumer picked up vehicle and fifth gear slipped twice, second, third, and reverse were grinding, dealer now stated that the shifting alignment was off, causing the gears to grind, vehicle has not been remedied. *slc | |||
| 10/15/2000 | 3 | 03/01/2000 | |
| When shifting from 1st into 2nd gear, transmission grinds, 1st,2nd,& 3rd gear sincro's have been replaced w/ only 5000 miles on new car. still shifts hard into 2nd gear & sometimes will not shift at all into 2nd gear. apperantly volkswagen is now saying that synthetic transmition fluid is going to fix the problem. dash indicator lights will sometimes go bright and then dim, makes it hard to see insturment panel at night*ak | |||
| 06/01/2000 | |||
| Transmission grinds when shifting from 1st to 2nd gears. the problem is neither speed or rpm dependent. | |||
| 06/24/2000 | 1 | 01/01/2000 | |
| Second transmission failure for this car, unsure if the dealer in fact replaced origional. also have noticed speedometer making a clicking sound at all speeds | |||
| 04/10/2000 | 2 | 01/01/2000 | |
| First failure while getting on freeway. dealer service had car for 38 days, 2 or 3 rebuild attempts before telling me a new transmission was installed. problem was in reverse gear, said output shaft was bent. two months later the transmission suffered another failure of the same type while on vacation in san fransisco. dealer is telling me user abuse, i know of 6 other 1999 and 2000 jetta's that have had manule transmission failures | |||