Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEATS | |||
| 05/17/2006 | 3 | ||
| This happenned twice on my 2001 jetta. all of a sudden there was a spring lying on the floor, and i had no idea where it came from. also happend on my 2001 golf. worst car ever and very unsafe! *ak | |||
| 10/10/2005 | 49000 | 3 | 09/09/2001 |
| A 2001 vw jetta has an issue with a metal spring that is part of the front passenger seat. the spring separates from the mechanism that keeps the seat from sliding forward. there is no specific reason the spring becomes loose from the car seat and one would never know if the spring is not attached, it could cause major harm to the driver and passenger in the event of an accident. the seat remains locked in a position, but if the car is involved in an accident, the seat could slide forward, causing injury. vw refuses to cover the part as a safety recall and is charging hundreds of dollars to fix the problem. other issues are : cars plastic part are getting broken . in my car : glove compartment handle is broken rim fell off from sun roof . it would have fallen on me or passenger and caused distraction to driver. *nm | |||
| 09/14/2005 | 48080 | 1 | 07/01/2000 |
| 2001 jetta vr6 driver seat rocks because of broken gears. *ts the dealer would not repair the seat free of charge because the vehicle was out of warranty. the dealer determined that there is a bad gear and it will cost over $700. to repair. the consumer considers this a safety issue and believes this may affect the proper operation of the side mounted air bags. the glove compartment also broke. *nm | |||
| 12/06/2004 | 30000 | 1 | 06/01/2001 |
| A 2001 vw jetta has an issue with a metal spring that is part of the driver seat. the spring separates from the mechanism that keeps the seat from sliding forward. there is no specific reason the spring becomes loose from the car seat and one would never know if the spring is not attached, it could cause major harm to the driver in the event of an accident. the seat remains locked in a position, but if the car is involved in an accident, the seat could slide forward, causing injury. vw refuses to cover the part as a safety recall and is charging hundreds of dollars to fix the problem. i know of 2 instances where this same issue has occurred on multiple driver seats in a 2001 vw jetta. *jb | |||
| 12/07/2004 | 71000 | 2 | 08/30/2001 |
| A large spring fell from under the front passenger seat for no apparent reason. vw service stated the spring held the seat to the rail and was an exteme safety hazard; if involved in an accident the seat would come loose from the rail. vw stated since our car was out of warrenty they could not fix it on their costs (2001 volkswagon jetta). this is a very expensive repair, and since it is such an extreme safety hazard i feel vw should take this responsibility. the exact same spring has come loose from my sons 2001 jetta as well. this indicates to us that this is not an isolated situation.*ak | |||
| 04/22/2001 | 1 | 04/22/2001 | |
| Since i have had my jetta i have had to keep oil in the trunk because the car burns oil, i was told by the dealer that it is normal for a car to use that much oil, i have had to have the brake switch replaced, the arm rest latch replaced, cd player replaced twice, my passenger rear brake lights burn out regularly (only passenger side), my key in the ignition alarm and lights left on alarm turned and stayed on everytime i drove my car. the dealer's solution to all these problems was to downgrade my car and buy a vw beetle. i purchased a 2002 used beetle - dealer allowed me take car and promised to fix anything on the following monday. there was a light on the dash that was lit up called epc - i asked the dealer what the light was for and they said that the alignment needed to be adjusted no big deal they would fix it when i returned on monday. i drove the car off the lot got about 20 miles for the dealership and the car died on the freeway!!!!! while waiting for the tow truck i read in the car manual that epc stood for electric power control - it said if this light goes on do not attempt to drive - tow to dealership immediately - after that i marched right back to the dealer and got my jetta back - however i still have all of the above problems and few to add to the list defective electric window, noisy brakes when in reverse even after brakes were replaced. i can't wait to turn the piece of @#$%# in to the dealer when my lease is up and walk away - i just feel sorry for the fool they turn around and sell it to! *la | |||
| 08/31/2000 | 08/22/2000 | ||
| I am not satisfied with my 2001 jetta. one week after i purchased the car in aug 2001 the passenger and driver side seats started to move everytime i stepped on the brake. i took it to the dealership and they said nothing was wrong. a few months later i noticed that floor padding on the back seat area (both sides) started bulging. the dealership indicated that is normal for all 2001 jettas. i have several friends who drives vw and they never had the same problem with their floor paddings. a few months later, the window on the driver side broke. all in all my driver side and passenger side windows have malfunctioned 5 times. in addition to all these problems, the temp gauge also malfunctioned. the temperature gauge would move from extremenme heat temp tocold tem and vice versa. what upset me is that there are two current recalls for 2001 jettas and i havent heard from vw. i wasn't even informed about the window regulator problem. | |||
| 06/19/2002 | 19900 | 7 | 09/26/2000 |
| The consumer has experienced the following: tread separation(tires)/the outside tires cupped, more wear on the center, 3-4 tires had shown a sign of separating cords, the driver seat back is worn, unspecified bad remote, and the speaker would drift away then come back again. the consumer seeks reimbursement for the defective tires. scc ph | |||
| 1 | 04/01/2001 | ||
| A complaint was filed with the dealership concerning the fact that my driver seat is loose and an audible clicking sound was present as i braked or made sharp turns. the serviceman offered to take a ride with me when i return for my next check up (of course that did not happen). additionally, they stated during the initial complaint, they did not hear or see evidence of my concerns!*ak | |||
| 03/26/2002 | 1 | ||
| Consumer state while traveling without any indication air bag indication light started flashing through out travel. dealer has been contacted. *nlm the air bag light did not remain on any more after the air bag control unit was replaced. the drivers seat back cover was replaced since the original one was stain. *yh | |||
| 06/01/2001 | |||
| L have had numerous factory defects with my new vehicle and no one can help me solve my dilema. the vehicle im submitting to you is not the orginially purchased car. they had to give me a 2nd vehicle. i have had numerous problems ever since with keyless remote uni (replaced), auto window unit(both driver, passneger-both units replaced),driver seat not bolted to floor. had to get a new seat. new shocks, new packing between rear pass. door panels. all claimed to be factory defects per the dealer. i have established a claim through vw of america but they cannot assist. they will only take my complaints. *ak | |||
| 1 | |||
| Consumer concerned with quality of fabric material on seats, consumer states that garments and other particles stick to the seat fabric like a magnet, seat cloth is beige in color and looks dirty. consumer states a yellow spot near the rear window came through the interior of the vehicle. *tt | |||
| 4 | 09/01/2000 | ||
| Both front seats rock front to back on their tracks. i have reported the problem to two dealers for a total of four times. one dealer acknowledges the problem, and says that there is no fix, the other says that the rocking is normal. these seats rock too much. they are a distraction while driving, thus causing a safety hazard. this car is a lemon. the dealer that claims there is no fix for this problem could have easily replaced the seats. the dealer that says this problem is normal has other 2001 models with the same deats, all of which do not rock. | |||
| SEATS - FRONT ASSEMBLY - RECLINER | |||
| 04/30/2003 | 17000 | 7 | |
| The mass air flow sensor failed four times and was replaced. a recall letter was received, and consumer was not satisfied. fuel mixture in the vehicle was still defective. also, frame on the seats broke on seven occasions and repaired by the manufacturer. *ak | |||
| SEATS - FRONT ASSEMBLY - SEAT HEATER/COOLER | |||
| 02/26/2007 | 93000 | 2 | 07/24/2001 |
| Seat heater in vw jetta '01 became very hot (like burning cigarette on buttocks) on two different days - and finally stop working. per the dealer the element did short out - has discolored fabric - and is now being replaced to the tune of $275 -- the cover would cost an extra $350+ which i passed on replacing. *jb | |||
| 05/25/2005 | 1 | 07/01/2001 | |
| Dt: the contact owns a 2001 volkswagen jetta. driver's side seat is heated, and one night smelled an odor of burning plastic. she couldn't figure out what it was, and then her back and legs were getting really hot from the heated seat.*ak consumer states on 05/25/05 heated seats were on and a shock was felt in consumer's left leg. consumer turned it off then back on in 15 minutes to see if it would reoccur and 5 minutes later seat became hot and experienced an electric shock in left thigh again.*sb *nm | |||
| 03/01/2005 | 1 | 03/01/2000 | |
| The heating element for the heated seat became so hot it melted the leather seat of the consumer's 2001 volkswagen jetta. *nm the dealer stated that liquid appeared to be split on the leather seats causing the device to short out and overheat which caused the device to short out and overheat which caused the damage. the consumer inquired about compensation. *sc *jb | |||
| 09/10/2004 | 64221 | 1 | |
| Driver seat burn, r=r seat cover'; return true; onmouseout=window.status=''; return true;>seat cover had liquid of some type leak into seat through seam into heating elements. caused a short. *bf *tc *jb | |||
| 10/01/2004 | 36000 | 2 | 10/01/2001 |
| The consumer noticed that the driver's seat had become unusually hotter than normal. this caused the consumer to sustain minor injuries. the vehicle was taken to the dealer for inspection. *ak the dealer wanted a non refundable fee to diagnose the problem so the consumer did not take it in for service. *tc the driver's seat had a faint burning smell. *sc *jb | |||
| 09/10/2004 | 1 | ||
| Safety issue with 2001 vw jetta. *bf the drivers side seat became unusually hot than normal and the interior leather covering developed a metallic appearance. a vw representative looked at the seat and stated it looked like external damaged, but the seat had to be fully inspected first. the consumer was told the she would be responsible for the labor if was determined it was not the heating element, but if it was the heating element vw would cover all costs. after the inspection, the consumer was told a beverage was spilled on the seat which caused the heating seat to malfunction. the consumer also stated the vehicle consumed an excessive amount of oil, in which the oil light illuminated. *jb | |||
| 02/16/2003 | |||
| Injury due to heated seat in jetta 2001. serious injury to the sacral nerve and sciata nerve resulting in complete saddle numbness for 4-5 weeks and severe numbness in the feet for 5+ weeks with lasting numbness in soles of feet continuing nearly one year later. | |||
| SEATS - MID/REAR ASSEMBLY | |||
| 04/15/2004 | 20819 | 1 | 08/25/2000 |
| I was cleaning my vehicle and noted underneath the passenger seat frame a broken spring. i took my 2001 volkswagen tdi jetta in for inspection to the timmons of long beach vw dealership. i was told that the seat frame was defective and that the bottom seat would have to be taken apart to replace a new adjuster spring . i was told by the service manager that my vehicle was out of its two warranty period....although it has less than 24,000 miles as stated in my owner's manual. the warranty policies of volkswagen of america has changed in all models after 2002 since i bought the vehicle...giving other customers 4years or 50,000 miles. there has been numerous, horrendous quality issues concerning this vehicle including the problem i am currently experiencing with the vehicle. i don't feel the car is safe to drive with another passenger since the seat is not able to hold its proper position and could be a possible product liability issue if i ever was in an accident. furthermore, i feel this repair should be covered under a recall and i should not have to endure the costly repair. | |||
| 10/28/2003 | 57855 | 4 | |
| Interior console paint peeling, fabric fading, engine rattle noise, window actuator failure and noise, thermastat, fuel door actuator, seat springs snap, brake pad excessive wear, a/c runs hot.*ak | |||