Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| STEERING | |||
| 03/28/2001 | 3 | 09/01/2000 | |
| The 2001 vw jetta has had three o2 (oxygen) sensor failures since purchase in september 2000. in addition have experienced the need, according to dealership, to have o2 sensor cleaned, which again caused engine light to appear. have talked to vw of america, claim my jetta is not one of the cars issued as a recall for the o2 issued on 1/11/2002. yet it is a continual problem. have spoken to two vw mechanics. they claim vw is aware their supplier of the part has manufactured faulty o2 sensors, yet continue to purchase these parts. talked to an independent mechanic on an o2 needing a 'cleaning'. independent mechanic stated this should not be necessary for any vehicle. makes me wonder if this is to avoid the lemon law -- list the repair as a cleaning instead of replacement. vw of america has issued me a case number, yet vw feels this is a dealer problem not a corporate problem. i strongly disagree, based on having an o2 sensor fail from two vw dealerships. the dealerships can only supply the parts from the manufacturer inwhich vw has authorized. confidence in vw's recall jarred. experience with their cosumer service and satisfaction dismal. my jetta is experiencing some situations as the recalled cars, yet i am not covered under the recall umbrella. how do i best protect my safety, as well as my investment, my car, when it comes to vw practices? dt | |||
| STEERING - LINKAGES - TIE ROD ASSEMBLY | |||
| 06/24/2005 | 1 | 06/01/2001 | |
| Dt: contact states the drivers' side curtain air bags deployed without a collision. the seat belt jammed and could not be latched after this incident occurred. there is a police report (#05-5207) states there was no evidence that the vehicle had an impact. the air bag light was not illuminated. the vehicle was towed to a service dealer and told to contact vw of america. she did fax the police report to the manufacturer and they agreed to repair the vehicle without cost. the service dealer could not find what caused the air bag to deploy. the consumer is still driving a rental car because the car has not been repaired. *nm a wheel and tie rod was replaced. *jb | |||
| 05/31/2003 | 26140 | 1 | 10/08/2000 |
| Left tie rod loosened up from the outer piece from threads stripping. *tt | |||
| STEERING - RACK AND PINION | |||
| 07/04/2006 | 118000 | 1 | 06/17/2001 |
| While driving around town prior to having a few days off for the 4th, i noticed a squeaky belt noise when i turned the wheel. i checked the power steering fluid level and it was about half full. i added fluid and the noise went away. i scheduled an appointment with the dealer for the day after the holiday. the next day on the 4th smoke started to come from under the hood and the vehicle was nearly impossible to steer. adding steering fluid did nothing since it seemed to be leaking out somewhere. i managed to get the car home and immediately took it to the dealer the next day. i assumed it was the steering pump and was not too concerned. after examining the car the dealer found that in fact the steering rack had burned out. i was quoted $2000 to replace the steering rack, tire rod ends, and power steering pump. my second option suggested by the service department was to buy a new car. i demanded to speak with the shop manager who feigned concern and interest in helping me resolve the issue. he passed it to the local representative who refused to do anything because of the mileage. not the first time vwoa was less than helpful i had the work done at a local garage with after market parts for less than half the dealer quote. *jb | |||