Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||||
| 0201 | 03/04/2002 | 633842 | Fresh air blower motor, inoperative at ambient air temperatures near or below freezing. *tt | 09/24/2002 | |
| VISIBILITY - GLASS, SIDE/REAR | |||||
| 0501 | 01/04/2006 | 0601 | 10018440 | Door window, separates from window regulator clamps. *jb | 12/22/2005 |
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||||
| 0603 | 04/26/2006 | 10020720 | Door windows, may seperate from window regulator clamps. *kb | 01/03/2007 | |
| 0307 | 04/04/2003 | 10001570 | Driver and passenger door window regulator repairs. *tt | 06/06/2003 | |
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||||
| 2002419 | 05/24/2007 | 10021958 | Intermittent windshield wiper, wipes across windshield once then stops. *kb | 06/27/2007 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VISIBILITY | |||
| 09/07/2011 | 120000 | 1 | |
| Debris from gaskets in air ventilation system exits the air vents and hits the occupants. the debris, on occasion, hit the driver in the eye causing temporary loss of vision. the debris flying out into the face of the driver or other vehicle occupant is always a distraction to driver attention to driving even when direct contact with the eye(s) does not occur. *tr | |||
| 03/01/2009 | 126000 | ||
| Tl*the contact owns a 2001 volkswagen jetta. she stated that the glass separated from the windows frame, then fell down into the window crevice. if the occupants are not properly secured in the vehicle, the risk for serious injury is increased. she contacted the dealer and a technician concluded that she would have to pay $260.00 to repair the vehicle. the vehicle has not been repaired. she contacted the manufacturer and was not provided with any assistance. the failure and current mileages were 126,000. | |||
| 01/08/2009 | 64000 | 1 | |
| Drivers side window repeatedly falls into door despite numerous repairs. *tr | |||
| 08/20/2008 | 44896 | 1 | |
| Front side window regulators failed prematurely leaving windows down and unusable. right side failed 7-27-07 at 44,896 miles (repair cost $350.73) and left side 8-20-08 at 49945 miles (repair cost $334.45). on the right side the glass shattered spraying over the passenger and seat. the vehicle was purchased new on 6-11-01 and has never been in an accident. *tr | |||
| 07/22/2008 | 98000 | 1 | |
| 2001 vw jetta-- window regulator replacement. vw will only replace windows with proven defect(windows that have already fallen down). i live in mn and i don't want to chance that my windoe will fall down in the middle of winter. i asked vw to replace all window regulators, and they refused. *tr | |||
| 06/10/2008 | 1 | ||
| I own a 2001 vw jetta gls vr6. since i have owned this car i have had problems with it. i am a young woman in the military and am in full time school, so i don't have the money to run around and fix it as much as i have been forced to do. first my gas gauge went out three months after buying it $600(under warranty) then a month later o2 sensor $300(non warranty). then it was the catalytic converter$1500(non warranty) wiring system$1000(of course non warranty) windows wont roll up without rolling down again and sometimes get stuck$700(non warranty) cruise control went out$845 (non warranty), windshield wiper motor... stationed in alaska and couldn't go without that $750(non warranty) now my secondary air pump is out and i was quoted $1294 from private mechanic and $1400 from vw. also the cruise is still out and the windows are doing the same again. i have talked to many people in the same boat i have been in with so many repairs. is there anything that can be done to stop vw from making faulty parts and charging an arm and a leg? i feel though that if it is brought up to you that my voice will be heard, because when i call the volkwagen customer service and complaints i get nowhere. *tr | |||
| 05/19/2004 | 107000 | 1 | 02/01/2001 |
| Before i picked up the car- it needed a new fuel tank because the dealer was unable to put gas into the car. at 60,000 miles the crank shaft broke off and a new engine was installed. my driver side window fell down. two plastic things keep falling out of the sunroof and i put them back up. numerous oxygen sensors have been changed but my check engine light remains on. finally, at 107,000 miles my transmission went out and vw refuses to help with any of the cost because it is out of the warranty. *nm | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - BLOWER | |||
| 12/16/2002 | |||
| Consumer put the vehicles' defroster on , and the back windshield implode, without being hit by an object or vehicle being in an accident, and went into the back seat. no one was injured, cause seat was not occupied at the time. please provide more details. ts | |||
| VISIBILITY - DEFROSTER/DEFOGGER SYSTEM - WINDSHIELD - CONTROLS/WIRING | |||
| 04/10/2008 | 110000 | 1 | |
| Heater knob stopped working in hot positiion. mechanic found a plastic connector assembly was broken under dash. vw said only remedy was buy a whole heater assembly at cost of $450 plus labor which was approx 6 hours. so entire job would have been over $1000 to fix a problem caused by a small removable plastic piece. after days of searching in junkyards it was found many of these part were broken. we ended up gluing one we found for a fix. not sure how long it will last. *tr | |||
| VISIBILITY - GLASS, SIDE/REAR | |||
| 03/02/2008 | 84000 | 1 | 10/16/2001 |
| My 2001 jetta has now had two windows fall into the doors. the first was the front passenger side. now the rear passenger side window has fallen through the door. this seems to be a well know and common issue, but there is currently no recall to my knowledge. volkswagen jetta windows http://www.consumeraffairs.com/automotive/vw_jetta_window.html. *tr | |||
| 06/28/2004 | 43000 | 1 | 10/01/2000 |
| Front, passenger side window regulator failed (plastic part broke). *la | |||
| 02/11/2004 | 48000 | 1 | 07/29/2003 |
| I was driving when all of a sudden the window on my 2001 vw jetta fell inside the door. the pieces that held the window up broke. *jb | |||
| 07/25/2003 | 27000 | 1 | 10/31/2000 |
| Windows on vw jetta's seem to be falling due to a defect in plastic clips that hold the windows. volkswagen is covering the replacement of these clips with redesigned metal ones. the dealer took care of everything just fine for me, though i'm surprised that there is no mention of this common problem on this web site. *ph | |||
| 05/25/2003 | 19510 | 1 | |
| When my wife went to close the trunk, the rear window literally exploded and the biggest part of the glass went into the car. *tt | |||
| VISIBILITY - POWER WINDOW DEVICES AND CONTROLS | |||
| 08/13/2007 | 2 | ||
| Like many other vw jetta 01 owners, front passenger side windows keep failing to come down. had it repaired, then happened again. vw needs to get this taken care of. *jb | |||
| 02/14/2007 | 2 | ||
| Girlfriend got into car on wednesday morning to go to college. she shut the door and the snow had blocked her view through the rear window. so she hit the power window button to roll down front driver side window and the window fell down into the door and would not roll back up. she took the car to motorvation motorcars to have the window taped up until it could get fixed on fri. temperature was frigid and this was very inconvenient. this had happened once before in oct. during heavy rains. had no idea this was an occurring prob with more than one jetta. got on the internet and got curious to why this had happened twice and found this website. what if an infant child was restrained in rear seat going down the interstate when this happened. problem should be handled app. at volkswagens expense. *nm | |||
| 07/01/2006 | 1 | ||
| 2001 jetta 4-cyl 2.0l, driver side power window regulator has failed causing the window to get stuck in different positions. the window makes a loud jarring noise when made to go all the way up or all the way down as the window motor doesn't shut off on its own. i am the third owner of this car. the previous owner also had seen this problem before.*jb | |||
| 07/01/2005 | 70000 | 1 | 06/27/2001 |
| Vw sent a letter to me that the side windows on my 2001 jetta tdi sedan vw may fail and they would repair them when it occurred up to 7 years. they would not repair them before failure. when they failed i was on the highway doing 65 mph and the drivers window failed crashing into the inner door well. not knowing what was going on and the loud bang in the door almost caused an accident. i brought the car to the dealer who put a fix kit on it. now the 2 front windows they put the fix kit in bottoms out making a loud nose and when it comes up it makes a clicking noise like something hitting the glass. the dealer states this is the vw fix. i have a 2003 jetta tdi sedan vw and it does not have this problem so i researched why. what i found out was that you can't buy the 2001 window regulators and motors from vw you can only get the update like in my 2003. the reason is that vw came up with a fix that is not proper with this fix kit. the correct fix is to replace the regulators and motors. the windows did not make noises prior to them failing and should not be doing this if the fix kit works proper. *jb | |||
| 08/07/2005 | 59100 | 2 | 09/25/2000 |
| The window regulator went out on the front passenger window. this is the second time that this has happened. i understand that litigation was filed in august 2003 in reference to this matter. *jb | |||
| 10/01/2004 | 115000 | 2 | 02/01/2001 |
| Both windows on the driver's and passenger's door collapsed and no longer work within 2 days of each other. i have read on many similar cases on volkswagen jettas. it appears that vw used parts which do not have much durability when constructing the window supports. *jb | |||
| 09/05/2004 | 55300 | 1 | 07/15/2001 |
| Passenger side window failure. we simply pulled into a parking lot, passenger pressed the button to roll down the windo, and when passenger pushed button again to raise window, it simply collapsed into the door frame. *ak | |||
| 04/08/2002 | 1 | ||
| Right window on passenger side would not go up replaced regulator. *ak | |||
| 01/15/2004 | 42522 | 1 | 04/08/2001 |
| Vw 20001 wolfsburg edition jetta: passenger window failed to go back up. appears that the window regulator failed and now the window is down. i will be replacing the part myself, but i know that this is a common vw problem. *cb | |||
| 11/04/2003 | 45000 | 1 | 03/10/2001 |
| Front passenger window broke. i was unable to put my window back up while i was on my way to my night job. *la | |||
| 08/24/2003 | 54000 | 1 | 06/15/2003 |
| Front passenger power window, part failure resulting in window falling into door. contacted nearest dealer, was informed that they are performing labor free of charge, but i must purchase the parts. if the problem is that wide spread, they should pay for the part also.*ak | |||
| 05/19/2002 | 19000 | 3 | 04/19/2001 |
| 2001 vw jetta - numerous build issues. excessive oil consumption - 1 quart in 1000 miles. vehicle re-ringed at 19k. current mileage 47k - last oil change down 2 quarts in 5ooo miles. window regulators - recall. shifter shaft replaced for serious vibration in 2nd and 5th gears. both front seats feel like they aren't locked in place! diagnosed as faulty weld at time of manufacture.*ak | |||
| 06/02/2003 | 33000 | 2 | 01/20/2001 |
| The front driver/passenger side power window glass came off track and fell into the door. *ak the plastic track clamps had broken and caused the window to get stuck in the open or closed position and allowed the window(s) to fall down in the door panel(s). per bulletin, this problem has existed since 1988. *scc *jb | |||
| 06/08/2003 | 1 | ||
| The driver's side window when rolled up made a loud popping noise. the next time i attempted to roll the window down it fell all the way into the door and didn't come back up. i feel this problem is a little ridiculous considering my car is only 2 years old.*ak | |||
| 08/31/2000 | 08/22/2000 | ||
| I am not satisfied with my 2001 jetta. one week after i purchased the car in aug 2001 the passenger and driver side seats started to move everytime i stepped on the brake. i took it to the dealership and they said nothing was wrong. a few months later i noticed that floor padding on the back seat area (both sides) started bulging. the dealership indicated that is normal for all 2001 jettas. i have several friends who drives vw and they never had the same problem with their floor paddings. a few months later, the window on the driver side broke. all in all my driver side and passenger side windows have malfunctioned 5 times. in addition to all these problems, the temp gauge also malfunctioned. the temperature gauge would move from extremenme heat temp tocold tem and vice versa. what upset me is that there are two current recalls for 2001 jettas and i havent heard from vw. i wasn't even informed about the window regulator problem. | |||
| 02/26/2003 | 11890 | 1 | 08/11/2002 |
| Front right window just fell to the bottom of the door after a pop sound. this is a power window system. *jb | |||
| 02/01/2002 | 3 | 05/01/2001 | |
| No summary. dt | |||
| 06/07/2002 | 3 | 02/01/2002 | |
| Consumer states window is stuck in the down position and has had 3 of the 4 window regulators fail. one of which failed while driving down the highway at 70 mph, which could cause a direct safety hazard. consumer adds that service at the dealership has not been very timely and effective. *tt | |||
| 06/21/2002 | 2 | 05/01/2001 | |
| First my passenger side window failed when using the auto down button. three months later the drivers side has now failed. the car is only 1 1/2 years old.*ak | |||
| 09/10/2002 | 2 | 11/01/2000 | |
| Window regulator failed twice leaving window stuck in down position. this is clearly a common defect in this vehicle, one that owners should not be responsible for paying out of warranty. i window stuck in the down position poses a safety hazzard in poor weather conditions, and also impacts the personal safety of the vehicle occupants. *ak | |||
| 08/23/2002 | 1 | 03/01/2001 | |
| 2nd time. now passenger window. i just got the first window fixed after a month and a half.*ak | |||
| 08/15/2002 | 1 | 11/01/2000 | |
| Known to be a defective part causing a very possible safty issue, when window comes crashing down a distraction can cause a crash and besides volkswagen should fix these window regulators for free since they made defective parts regaurdless of warranty status. *ak | |||
| 08/09/2002 | 1 | 02/01/2002 | |
| I have had 3 of the 4 window regulators fail on my 2001 vw, jetta. one of which failed while driving down the highway, which poses a direct safety hazard.*ak | |||
| 08/11/2002 | 3 | 01/01/2001 | |
| Third failure of window regulator. passenger side once, drivers side twice.*ak | |||
| 07/05/2002 | 1 | 03/01/2001 | |
| Window regulator failed- driver's side window fell into door- 4 weeks later still waiting to be fixed. known problem- dangerous- window taped shut- but does not really close window- still open partially and tons of wind noise- very distracting | |||
| 02/01/2002 | |||
| Front driver's and passenger's power windows will not come up intermittently. vehicle has been taken to dealer 3 times, part will only be replaced if it fails completely.*ak | |||
| 01/06/2002 | 2 | 07/01/2000 | |
| For the 2nd time, the window regulator on my volkswagen jetta has broken. the first time (driver's side), i bought and replaced the regulator myself. the 2nd time (passenger side), the dealership (dirito bros in walnut creek, ca) fixed it under good will. when i fixed it myself, i noticed no differences between the replacement part and the original. the dealer claims that they perform several window regulator replacements daily. as a mechanical engineer, i can confidently state that the plastic rotor (which has been the cause of all my window failures) is significantly underdesigned for the function it must perform. *ak | |||
| 01/25/2001 | 1 | 01/01/2001 | |
| Nothing but problems!!! the day i was to pick my car up, driver window needed replacement. since then it has fallen into door 3 times. air conitioner leaked into interior, soaking carpets and smells bad. brake lights stuck on when car is off, arm rest and glove box broke. received zero help from dealership or volks.of america. what is next??? | |||
| 07/23/2002 | 2 | 08/01/2000 | |
| Heard a clunking sound when i went to roll down driver's side window. window would only go down, not up. window is now all the way down inside of door and wont roll up.*jb | |||
| 07/10/2002 | 3 | 09/01/2000 | |
| I am very frustrated with my jetta's repeated window regulator problems!!*ak | |||
| 07/04/2002 | 2 | 01/01/2000 | |
| Driver and passenger side front window fall out of track and down inside door. this has happened to both front windows. volkswagen refuses to repair all four windows.*ak | |||
| 06/24/2002 | 2 | 12/01/2000 | |
| Passenger window falls down into door while rolling down the window. this first occurred in may 2001, and was fixed. problem repeated in july 2002. volkswagen has been notified, but a fix of this design flaw is not yet available.*ak | |||
| 06/18/2002 | 1 | 01/01/2001 | |
| A friend has a 1999 or 2000 jetta & has experienced the same problem four times. the dealer says this has occurred for the past two years in jetta models & vw has yet to rectify it. the dealer has had a steady stream of jetta's to fix, daily. even now, my replacement part is on estimated two week backorder. i asked an unknown to me, jetta driver @a stopsign if he had this probelm & said one time. he reported his girlfriend's jetta had it happen twelve(!) times, & a lawsuit was pending. apparently the plastic piece holding the window fails in az's +100f heat. please advise what recourse is best to pursue.*ak | |||
| 06/06/2002 | 1 | 03/01/2001 | |
| The window regulator broke on my front, passenger-side window. based on the large number of consumer complaints as well as other information, i have reason to believe that the window regulator is defective. vw has not issued a recall on this part and has refused to pay for the replacement of the regulator in my vehicle. i believe this is a potential safety hazard as the window regulator can suddenly fail and cause the window to drop down into the door while the vehicle is being operated. in addition to being a dangerous distraction, this would place the driver and passenger at increased risk of having an accident should this occur during a heavy downpour or snowfall.*ak | |||
| 05/17/2002 | |||
| Driver's side window falls out when pushing down automatic window switch while driving.*ak | |||
| 05/02/2002 | |||
| Ongoing failure of passenger side power window motors, motor was replaced on two occasions, but problem is reoccurring. dealer and manufacturer were notified. feel free to provide any further information.*ak | |||
| 04/15/2002 | 1 | 03/01/2002 | |
| No summary listed for this vehicle. *ak | |||
| 06/01/2001 | |||
| L have had numerous factory defects with my new vehicle and no one can help me solve my dilema. the vehicle im submitting to you is not the orginially purchased car. they had to give me a 2nd vehicle. i have had numerous problems ever since with keyless remote uni (replaced), auto window unit(both driver, passneger-both units replaced),driver seat not bolted to floor. had to get a new seat. new shocks, new packing between rear pass. door panels. all claimed to be factory defects per the dealer. i have established a claim through vw of america but they cannot assist. they will only take my complaints. *ak | |||
| 02/20/2002 | 2 | 12/01/2000 | |
| 2nd time - passenger side window regulator has failed. regulator was replaced in july of 2001, only six months ago. driver's side window has also failed previously. *ak | |||
| 07/04/2001 | 1 | 12/01/2000 | |
| I have been told by the local dealerships they cannot look at/repair the remaining windows until it actually fails. i have contacted volkswagen's customer care department, and they stated that this is why cars come with warranties and that it was my problem, not theirs. i have received terrible service from volkswagen for various other minor defects in addition.no safety defec tlisted. *ak | |||
| 01/09/2002 | |||
| Windows on doors keep falling down. had taken to dealer, and was informed that regulator for windows was broken & needed replacing. problem with windows still exist after repairs.*ak | |||
| 08/03/2001 | 1 | 11/01/2000 | |
| It is essential for my safety to be able to roll the windows up on my vehicle while driving in the city. the windows have now broken 3 times in the down position and the car is less than a year old with less than 12,000 miles on it! thanks for your help.*ak | |||
| 07/22/2001 | 1 | 08/01/2000 | |
| In both instances i returned the car to charles maund vw in austin for repair under warranty. i asked for them to check the other windows and both times they said there was nothing they could do until it breaks again. in both instances the window abruptly slid into the door when i hit the power window button once. for other examples on this please check www.vwvortex.com and go under forums and do a search for window regulators. you will find this to be a rather common occurrence and one that other owners are calling a oem defect.thank you for your attention.*ak | |||
| VISIBILITY - REARVIEW MIRRORS/DEVICES - EXTERIOR | |||
| 03/02/2002 | 05/01/2001 | ||
| While driving the glass of the passanger side exterior mirror came loose and was flapping by the cable. chipped mirror, almost broke the passenger window (left marks/scratches from impacting window) and left 10-15 scratches in the door's paint. dealership stated they replace about two a week. failure rate appears high if that is the case. no known cause of failure, was not struck or anything. suspect vacuum forces from air flow over mirror housing overcame the plastic retaining clips. dealer states not a warranty repair saying it must have been struck although no visible evidence exists on housing and nothing was in the vicinity of the car when it occurred, have contacted vw of america and initial response is we stand by our service center's decisions.*ak | |||
| VISIBILITY - SUN ROOF ASSEMBLY | |||
| 06/02/2006 | 32460 | 2 | 03/15/2001 |
| Over the weekend the inside of my car filled with rain water. it was a puddle on the bottom of my car. i dried it out with the help of my father. i took it to the local vw dealership and they told me it's not covered as part of my warranty. they said that they know it's the sunroof causing the leak without even looking at it. i asked if has anything to do with the front passenger window i recently had repaired and they said no. they had a bunch of people come in with the same problem and they are all due to the sunroof causing a leak. they said it's not covered under the warranty because it's maintenance when i had no idea this is a problem and vw is very well aware the problem. i'm not sure if this is the type of complaint you handle but i feel that volkswagen is getting away with a faulty problem with the sunroof and this should be recalled and they absorb the price. *jb | |||
| 10/21/2003 | 40000 | 2 | 01/25/2001 |
| 2001 vw jetta wolfsburg 40k miles - water leaks into the car from underneath the instrument panel on the passenger side. dealer stated that it was the drain channel from the sunroof. week later the problem reoccurred. dealer stated that they have no idea as to what is causing the problem. they're in process of taking the car apart. vw customer service is not being helpful at all. i've seen at least two comments on the web about similar problem, but the dealer and the vw customer service claims that they have never seen this problem before. any advise before my car gets totally disassembled? not to mention water damage to the carpeting...*ak | |||
| 06/21/2002 | 1 | 10/01/2001 | |
| Sunroof is unable to open due to interior obstruction, plastic pieces from assembly cracked and crumbled out of sunroof.*ak | |||
| VISIBILITY - WINDSHIELD | |||
| 02/01/2002 | 3 | 05/01/2001 | |
| No summary. dt | |||
| 08/23/2002 | 1 | 10/01/2000 | |
| These parts are on allocation, vw owners all over the country are faced with these failures. a quick search of the web will illustrate just how widespread the problem really is. no safety defect listed. *ak | |||
| 08/10/2000 | 1 | 08/01/2000 | |
| Transmission stopped shifting into 4th gear while driving throught city, called for tow to dealer. dealer sair electrical problem. after auto traveled to ky while parken in carporte windshield cracked from lower drivers side upwards into drivers view about 8 inches. delaer refuss to replace windshield immediately. says that failure must be verrified by some one who is on vacation, will be gone week. montgomery vw in elizabethtown ky, service manager reported that it was a stress crack, and that should not be driven as unsafe, dealer will not supply replacement auto, or anything till inspection, all this time i am without a new auto. this is not any way for customer service. | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER | |||
| 09/01/2001 | |||
| While driving windshield wipers quit. also, abs light illuminated. took vehicle to dealer, and they couldn't duplicate problem. please provide any further information.*ak | |||
| Windsheild wipers intermittently become inoperable in rainy weather conditions cause unknown. please give any further details.*ak | |||
| VISIBILITY - WINDSHIELD WIPER/WASHER - MOTOR | |||
| 04/04/2005 | 91000 | 7 | 09/04/2004 |
| I have noticed that my windshield wipers have been deteriorating in the past months. i brought my car to a vw dealer back in april to see why my windshield wipers were stuttering. they said the windshield might be on too tight or something wrong with the blades. i changed the blades and got a new windshield since i had a crack in it anyways. both did not resolve the problem and i was never told it could be the wiper motor. i have had a few instances where i was driving now on the highway or just on a side street and it was raining and all of a sudden my wipers would just stop!!! i almost got into a few accidents now, and i feel it is a huge safety hazard that i shouldn't be responsible for. *nm | |||
| 01/31/2006 | 3 | ||
| Windshield wiper failure 3 times within one year, wipers have stopped wires have been replaced - motor replaced has been same issue each time - motor still working - wipers not. *jb | |||