Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| 0502 | 01/14/2005 | 10012457 | Diagnostic trouble code (dtc) p1603 (18011) stored in dtc memory. *tt | 03/02/2005 | |
| 0420 | 10/27/2004 | 10010538 | Malfunction indicator light is on in the instrument cluster. *tt | 11/30/2004 | |
| 0401 | 06/03/2004 | 10008081 | Malfunction indicator lamp (mil) on with diagnostic trouble codes (dtc) p1347/17755 and p1340/17748 stored in memory. including various models volkswagen 2002-2003. *mj | 07/21/2004 | |
| 0412 | 05/19/2004 | 10007887 | Malfunction indicator light (mil) on, diagnostic trouble codes (dtcs) stored in diagnostic trouble code (dtc) memory. *mj | 07/14/2004 | |
| 0402 | 04/08/2004 | 0401 | 10007205 | Malfunction indicator light (mil) on with diagnostic trouble code p0300, p0301, p0302, p0303, or p0304 stored. ignition coil overlay harness, installing. *tt | 06/03/2004 |
| ELECTRICAL SYSTEM - IGNITION | |||||
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
| 0401 | 03/31/2004 | 10007016 | Ignition coil overlay harness, installing. malfunction indicator light (mil) on with diagnostic trouble codes (dtcs) p0300, p0301, p0302, p0303, or p0304 stored. *tt | 05/21/2004 | |
| WG | 04/01/2004 | WG | 10005665 | Replacement of the ignition coils. it is possible that if one of the vehicle's ignition coil fails, rough idling or reduced driving power could occur in addition to illumination of the malfunction indicator lamp light. *tt *mj | 03/10/2004 |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - IGNITION - MODULE | ||||||
| DP05004 | VOLKSWAGEN OF AMERICA, INC | 08/11/2005 | 12/08/2005 | ENGINE STALLING | ||
| By letter received on june 24, 2005, mr. ronald m. strickland of raleigh, nc, submitted a petition requesting that the agency investigate the performance of the ignition coil plugs on model year (my) 2000-2003 volkswagen jetta, golf and passat sedans.the petitioner alleges that he had experienced multiple stalling events as a result of one or more ignition coil plugs malfunctioning on his 2002 vw jetta sedan.as a result of the engine stalling, the petitioner experienced a loss of power steering and increased braking efforts when he pulled the vehicle over to the side of the road to control the vehicle.after a few minutes parked on the shoulder he was able to restart the vehicle although the engine operated at reduced power.vw issued a customer satisfaction campaign (csc) on january 31, 2003 to instruct their dealerships to inspect the vehicles for any malfunctioning ignition coil packs and to replace them at no cost to the consumer.consumers were notified to bring their vehicles to their dealerships via owner letters mailed out on june 6, 2003.while vw initially instructed the dealerships to only replace the malfunctioning ignition coil packs, a revised csc was issued to dealerships in december 2003 and january 2004, instructing dealerships to replace all ignition coil packs regardless of their performance.a reminder to the dealerships was sent by vw on april of 2004.although the concerns of the petitioner could theoretically create a safety problem, the risk is very small, due to the engine still running on either 3, 5, or 7 cylinders.there are no reported crashes or injuries due to the alleged defect.once drivers are aware of the problem (loss of power due to one of the ignition coil packs malfunctioning), drivers are able to take precautionary and compensatory measures and still maintain control of their vehicles.in addition, four fires were reported to odi.these were ignition coil burnouts with no additional damage to the vehicle and were localized on top of the engine. during the last 24 months the number of stall and drivability complaints reported to odi has greatly diminished from a peak of 195 in january of 2003 to only 3 in august of 2005.this coincides with the csc released by vw.a safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.the closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists.the agency reserves the right to take further action if warranted by the circumstances. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 01/11/2013 | 116000 | ||
| Tl* the contact owns a 2002 volkswagen jetta. the contact stated that while driving approximately 30 mph, the vehicle stalled without warning. the contact was able to restart the vehicle however, the failure recurred intermittently. additionally, the contact noticed that the front and rear passenger's side doors would not unlock when the master door lock switch on the front driver's side door was engaged. the contact also stated that the brake warning light was illuminated on the instrument panel. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 116,000. | |||
| 01/11/2013 | 116000 | ||
| Tl- the contact owns a 2002 volkswagen jetta. the contact stated that while driving approximately 30 mph, the vehicle stalled without warning. the contact was able to restart the vehicle however, the failure recurred intermittently. additionally, the contact noticed that the front and rear passenger's side doors would not unlock when the master door lock switch on the front driver's side door was engaged. the contact also stated that the brake warning light was illuminated on the instrument panel. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 116,000. kmj | |||
| 01/11/2013 | 116000 | ||
| Tl- the contact owns a 2002 volkswagen jetta. the contact stated while driving approximately 30 mph the vehicle stalled. the contact was able to restart the vehicle. the failure occurred intermittently. additionally, the contact noticed the front and rear passenger side doors would not unlock when he pushed the master door lock switch on the front drivers side door. also, the contact stated the brake light illuminated on the instrument panel. the vehicle was not taken to the dealer for diagnostic testing. the vehicle was not repaired. the approximate failure mileage was 116,000. da | |||
| 09/01/2010 | 85000 | ||
| My 2002 vw jetta tdi has many electrical problems. the one that might be a safety factor is the micro switches in the door latches. the doors with faulty switches don't know if there open or closed. when open the safety light on the door does not come on to alert oncoming vehicles that a door is open. if the switch stays on when the door is closed, the dome lights stay on until the battery is dead. the car dies in the freeway when running, it might be affecting the computer now. this has to be recall its a safety issue. | |||
| 04/19/2012 | 108154 | ||
| When backing out of my driveway my drivers side airbag deployed for no reason. i didn't hit anything. now the the engine starts then stalls. all dash lights are now out. | |||
| 12/26/2011 | 64000 | ||
| Driver side lach switch, unable to lock my 02 jetta with remote key. interior light on the driver door constantly stay on. | |||
| 12/03/2011 | 143050 | ||
| While driving home at night, my son and i smelled smoke. we exited the vehicle, checked under the hood, but found nothing. we continued home and parked in the garage. still smelling smoke, we re-inspected the vehicle, but were unable to determine an origin or any visible evidence. both seat heaters were on during the drive home, but the seats showed no visual signs of damage after parking. next morning we opened the vehicle to discover the cabin was filled with smoke with an approximate 1 | |||
| 05/31/2011 | 150000 | ||
| Tl*the contact owns a 2002 volkswagen jetta. the contact stated that when trying to use the turn signal they would not turn on; nor does the hazard warning lights function properly. the vehicle was inspected by an independent mechanic who advised her that there was an electrical failure because no fuses had blown out. the vehicle was not repaired. the failure and current miles were approximately 150,000. | |||
| 05/31/2011 | 150000 | ||
| Tl-the contact owns a 2002 volkswagen jetta. the contact stated that when trying to signal to turn they will not turn on nor does the hazard warning light function properly. the vehicle was inspected by a independent mechanic and they advised her that there was an electrical failure because no fuses were blown out. the vehicle has not been repaired. the failure and current mileages were approximately 150,000. tb | |||
| 11/02/2009 | 79399 | 2 | |
| Vehicle shut down while driving twice, could result in car being disabled while driving at any speed any where becoming a very dangerous situation for the driver and an obstacle on the road for other drivers to try to avoid. volkswagen dealership isolated this to a faulty harness connecting the alternator tothe fuse located on top of the battery. the harness and the fuse box had to be replaced. the dealership said this problem is only common to vw beatles and vw jetta, because they said the car was 2002 it was out of warranty not covered. i was more concerned of the safety of life and property this problem would cause. i filed a complaint with the attorney general john krogers office in oregon, they sent me a letter stating they had forwarded this complaint to the national highway traffic safety admin in washington dc . i tried to contact them by phone, they asked if i had a confirmation # . i haven't as of yet received a letter or phone call. *tr | |||
| 06/01/2008 | 1 | ||
| Battery continues to drain over night. changing batteries did not solve the problem. online forum points to radio draining the battery. pulling fuse and resetting radio tends to stop the process, but then it returns after a couple of days. *tr | |||
| 09/09/2009 | 82928 | 1 | |
| 1. 2002 vw jetta wagon electrical system failure on expressway caused vehicle to stop & unable to start 9/6/09. vehicle towed to dealer. 2. vw dealer failure description, wire harness corrosion caused restriction in power flow in line which caused alternator to overwork and overheat wire harness and fuse panel. this extensive enough to cause melting of both wire harness and fuse panel over top of battery. 3. vw dealer repair and replace wire harness and fuse body. 4. vw customer care took information on my complaint about defect and potential safety issue but would do nothing referring me back to the dealer. my question was why did vw have such a defect where there was no fusible link that would fail first preventing the extensive damage that occurred. *tr | |||
| 02/01/2009 | 70000 | 1 | |
| The bottom seat heater on my 2002 vw jetta either doesn't work at all or if it turns on, it overheats the extreme right side of the seat. a small hole is burned in the upholstery, and the foam underneath is melted, deforming the appearance of fabric above. this could result in a burn to the skin on the right side of the leg if it goes undetected. i see this as a huge safety issue. *tr | |||
| 11/25/2008 | 128345 | 1 | |
| While driving the vehicle, smoke and a burning smell started to emerge from the cabin instrument cluster. i pulled to the side of the road and now noticed that the fuel level display and the coolant temperature display are not working even though engine was a normal operating temp and the fuel tank was just filled up. *tr | |||
| 10/14/2007 | 50000 | 1 | |
| Car will suddenly stop working. vw corporate will not address as the car has hand many issues and is no longer in warranty. spent $2k with vw dealer to diagnose. appears to be electrical in nature. while driving the car suddenly stop running and all electrical stops bring car to a halt. issue began 9/07 and dealer has had car in shop about 2 months in total. *tr | |||
| 06/28/2007 | 1 | ||
| I have 2002 jetta having the same electrical problem. the door / latch switch has a malfunction and won't come on when the door is open. the dome light does not come on and the light on the door does not come on. which can cause an accident if the vehicle coming from the rear of the vehicle and can't see the door is open at night. the dealership won't replace it even though it was still under warranty at the time. there are plenty of people having the same problems and pays the dealership a lot of money to have it fixed. obviously it is a problem with all jetta that year. the dealership should have a recall the defective switch be replace. could potentially cause a fire. *tr | |||
| 01/01/2006 | 60000 | 1 | |
| My 2002 vw jetta tdi has many electrical problems. the one that might be a safety factor is the micro switches in the door latches. the doors with faulty switches don't know if there open or closed. when open the safety light on the door does not come on to alert oncoming vehicles that a door is open. if the switch stays on when the door is closed, the dome lights stay on until the battery is dead. the vw dealer just jerked me around until the warranty had expired. (fredericton vw). since the part(s) for this repair are expensive, i feel that vw should recall all vehicles to replace the switches and door latches. mel moir *tr | |||
| 05/22/2008 | 59300 | ||
| Manufacturer refuses to reimburse me for work done for a manufacturer recall not performed at a dealership,even though car could not be driven there due to recall defect and mechanic came to my house to repair the defect with an authorized manufacturers part | |||
| 08/29/2003 | 24000 | 1 | |
| Check engine light continuously comes on, completed recall for brake switch, epc light continues to come on, car stalls while waiting for a light to change very dangerous. after a night of rain, leak in passenger side floor mold growing car will have a very hard start or no start at all in the morning, replaced battery 3 times. changed o2 sensor 2x, car burns oil continuously, interior lights go out when they feel like it, brake lights die out fast, changed brake lights and signal lights at least 5x. *tr | |||
| 09/13/2007 | 80000 | 20 | 10/10/2005 |
| No events lead to this problem. the original battery in the vehicle was changed out due its age. over the past 4 months i have changed out the battery twice. on more than at least 20 different times, i would go to my vehicle in the morning to start it up and the battery would be completely dead. no lights, radio or any other devices were left on in the vehicle, to drain the entire battery to nothing within the span of 10-12 hours. i have taken it the auto shop on several occasions to have a voltage test done on the battery, alternator and starter with negative results every time for a parasitic drain of the battery. the alternator is in perfect working order and does not need replacing. so far the has been nothing that can be done other than jump start the vehicle. during the 10 or so hours i am work and leave for the day, i have had absolutely no issues. if the vehicle is not driven over the weekend, come monday morning it is dead. i have just recently changed out the battery and there is absolutely nothing wrong with it but yet its dead if left for more than 12 hours. *tr | |||
| 03/01/2006 | 50000 | 1 | 02/01/2005 |
| Purchased used 2002 vw jetta 1.8 turbo (5 speed) with 34,000 miles still under warranty. taken to dealership for blown fuses (cigarette lighter), trunk latch, center console, and transmission repairs. fuse problem was ongoing. within a few months, a local mechanic installed a small boost gauge on the dash, which was wired into a 10 amp fuse. within five days, the car was being backed out of the driveway when smoke began pouring from all the dash vents. the wire harness, fuse block, and controller components located behind the dash were destroyed by fire. vw of america prepared to send investigators to nm, but when they discovered gauge wiring may have contributed, they did not investigate. have read of other electrical fires behind instrument panel, dash, since this time. our son was driving the car at the time of the fire, but was able to get out. *tr | |||
| 03/01/2007 | 96626 | 1 | |
| (1) many electrical anomalies. loss of air condition. dealership advises it is coolant migration causing electrical/power problems. coolant migrating from coolant bottle into the electrical harness and into all electrical systems. (2)coolant migration has caused severe electrical problems and the vehicle must be re-wired. cost to me $310.-to be determined(probably 6-10,000$) (3)dealership refused to assist with getting vw of america to correct the problem at their cost. vw of america refused to correct the problem at my request. vw has known since 2001 (see technical bulletin 97-01-01) that the coolant bottle is defective and has not recalled it, or provided technical bulletins as to how to prevent it. dealer advises the car is not safe to drive in its present condition. *jb | |||
| 09/03/2006 | 92000 | 1 | 12/14/2001 |
| Way to many to list here. i have had problems from the start. more than $7000 worth of repair (plus more that was covered by warr) the final item that caused me to say i would never consider another vw product was the engine damage caused by a timing belt failure. all services were performed at the dealership. the users manual states inspection of the belt at services (that i paid for) and replacement at 120,000 miles. i only had 92,000 miles. it will cost $5,000 to repair the engine. it is not cost effective to repair this car. it was a great car to drive but quality control is poor at best. *nm | |||
| 05/23/2006 | 1 | 10/20/2001 | |
| Turn signal stalk is defective and causing a full electrical loop causing a fast clicks as if the turn signal flasher was on, but it's not. at times it has caused the flasher lights to come on when i had not even touched the turn signal stalk. *jb | |||
| 01/13/2005 | 31289 | 5 | 08/01/2002 |
| Repeated failure of break lights in 2002 volkswagen jetta over 2 and 1/2 year period. incident #1 ? date: 10.29.02 od reading 5226 miles ro# 776322 incident #2 ? date: 07.18.03 od reading 15765 miles ro# 817328 * incident #3 ? date: 12.15.03 od reading 19219 miles ro# 843079 incident #4 ? date: 07.14.04 od reading 24000 miles ro# 877075 incident #5 ? date: 01.13.05 od reading 31291 miles ro# 26004548/1 * this was when the recall break light switch was installed per nhtsa recall no. 04vo96. we have narrowly avoided collisions in the last two of these incidents of failures and have asked that volkswagen take the car back from us as after the fourth attempt to correct the problem they cannot ensure our safety in the vehicle. volkswagen has refused our request and insisted that they repair the car under the terms of the warranty for the fifth time despite the track record of failures. the comment made to me is if it happens again to be sure to contact them with my concerns? *nm | |||
| 08/01/2002 | 6 | 01/01/2002 | |
| Nar 03-24-2003 mr. the vehicle has been to the repair shop on 6 different occasions for the same stalling problem. the first time the incident happened the vehicle lost all power after coming to a stop. after the fifth visit the consumer was told there was a problem with the ignition coil and the consumer would have no other problems, however that proved not to be true. each time the consumer went to the dealer another part was replaced with the same results. *jb | |||
| 10/30/2001 | 933 | 7 | 10/01/2001 |
| Electrical problem, coolant leaked in mechanical system, causing loss of power. requiring rewiring of entire electrical system. *bf the coil spring failed which caused the vehicle to have no power, the drivers side window failed, the consumer did however receive a recall notice regarding the matter, but the problem had already occurred. the rear passenger tail light was out. *jb | |||
| 08/28/2004 | 4 | ||
| Bought new 2002 jetta had no brake light problems until i received recall notice concerning switch recall. took car to dealer w/ recall letter and they replaced switch. no problems for about 4 months, then brake lights began staying on and acceleration occasionally cuts out. dealer had car off and on for a month and a 1/2 problem w/ lights and accel. continues. *jb | |||
| 08/17/2004 | 14795 | 5 | 08/01/2002 |
| After i was pulled out of a parking spot, the doors clicked as if they were going to lock automatically as they normally do at 10 mph. the click sounded funny, so i looked at the door locks and noticed that they hadn't locked. soon thereafter, the battery on the car stopped, which i noticed because i couldn't accelerate and i couldn't turn the steering wheel. i started the car again, without a problem. the airbag light went on and stayed on and i noticed that the lights in the back seat over the doors stayed on though. i traveled to my next stop and the lights in the back seat went out. i then started toward my next stop and had reached 25 mph when the side airbag in the driver's seat exploded. i called the dealer to see if the car was safe to drive, they said it was. i then started driving to the dealer when the battery cut out again; i could tell because i could not steer and i could not accelerate. i pulled over to a safe spot and called for a tow truck. while i was sitting in the parked car with the a/c on waiting for the tow to arrive, the passenger-side curtain and seat airbags deployed. the car is currently at the dealer so they can investigate if there was a malfunction. no, i'm not kidding, that's what they said. *jb | |||
| 01/07/2003 | 19647 | 1 | 10/27/2001 |
| Coil pack has been replaced 3 times but vehicle continues to lose power and drive rough. there have been several occasions when an accident was narrowly avoided. i do not feel safe driving this car. this is a lease. i offered vw the option of letting me make one cash payment to pay out the lease but vw refused to do this. vw said i have to keep this car until 90 days before due date. car has been towed in 3 times for this problem and driven in three other times. i never know when i will have to walk. *jb | |||
| 11/23/2002 | 34000 | 1 | 04/26/2002 |
| Epc warning light came on while driving. when this occurred, tail lights and brake lights were not functioning. when i arrived at my destination i parked my car as usual. when i returned to my car, it started, but i could not shift out of park. i called the roadside assistance number. they instructed me to hit the brake with my foot as hard as possible. this allowed me to shift out of park. they also suggested that i take my car to the dealer as soon as possible for service. *la | |||
| 10/13/2003 | 35000 | 10 | 07/11/2002 |
| I have taken in my 2002 vw jetta about 9 times for electrical problems: the engine comes on, the doors have messed up, the odometer is incorrect and the speedometer floats drastically 5-10 miles up and down. this is an extremely dangerous car not only for the electrical problems that might cause a fire, but also because people don't know how fast they really are going - this is an extreme hazard. my friend's 2001 vw jetta is just starting to do the same things as mine, with the engine light coming on, and a women today said all of her friends got rid of theirs for the same reasons - jettas with electrical problems. *la | |||
| 2 | 04/09/2002 | ||
| The engine light illuminated, the dealer stated the ignition coil was defective. the vehicle over heated, and the problem was diagnosed as a ruptured coolant pump. *ts *jb | |||
| 01/29/2003 | 9000 | 3 | 04/27/2002 |
| The coils on my 2002 volkswagen jetta gls 1.8t are burning out. volkswagen of america has informed me that rather than replace all 4 coils, i must wait until each coil burns out before they will replace it. i have a letter from them as well stating they are aware of the problem but can not do anything more about it due to a lack of coils in stock. i guess the letter is a way to shut the customers up. apparently this is happening to over 500,000 people last i heard. i want this complaint logged and a personal note added and directed to volkswagen of america (if possible), i will not renew my lease on this lemon and i will never purchase another volkswagen again. the coil issue is just one of the issues i'm having with this vehicle. the date below is the last time i went in for coil replacement and got to work late. | |||
| 01/03/2003 | 10/06/2001 | ||
| My 2002 jetta has had three ignition coils replaced in three seperate incidents. each time the car completely stopped leaving me stranded. vw has acknowledged that they have a coil problem but has refused to replace the remaining coil stating that they will not replace it until it fails. with the high likelihood that this coil will fail just like the others which were installed at the same time, vw's attitude shows a complete lack of regard for their customer's safety. fortunately, up to now the failures have only cost me time and frustration. until vw can do the right thing, i feel like i'm driving a ticking time bomb. | |||
| 12/12/2002 | 5000 | 1 | 04/03/2002 |
| Coil pack failed on volkswagen jetta 2002, luckily it died on start up and not while traveling. car has 4 coil packs, dealer only repaced one. vw has numerous cars with same failure, numerous times. requested they replace all coil packs, they said no. they agreed with me that there is a good chance car will fail again. what happens if it fails while driving on the highway ? ! | |||
| 10/10/2002 | 19520 | 2 | 09/15/2001 |
| Bad coils! in october of 2002, my 2002 jetta 1.8t broke down. i was told that coil #3 had burnt out. when i asked the dealer why this occurred, i was told it was a fluke. i had not realized that i had been lied to. on december 24, 2002 my car broke down again. now coil #4 had burnt out. this time i was told that it is a reoccurring problem in 2002 jettas with 1.8t engines. i asked if all coils could be replaced but was told no. i was told that i just have to wait for my car to break down again and it probably would. why is there no recall? according o vw, they do not have enough parts to have a recall. this is absurd! | |||
| 01/19/2003 | 5 | 04/02/2002 | |
| The anti-slip resistance light comes on, indicating it's not activated, while driving. car jolts, which means it does deceleration and sudden acceleration. the battery light comes on while in reverse. car totally dies when this happens, driver can do nothing except brake, it means not steering at all. | |||
| 1 | |||
| While driving, vehicle shut off without no warning, consumer took the vehicle to the dealer, and consumer was informed that the ignition coils were defective. please provide any further information.*jb | |||
| 07/12/2002 | 0 | ||
| Consumer states while she was driving smoke begun to come from the hood area near driver's side. consumer states she stopped the auto and asked a person for something to put the fire out. she states she had auto towed to her home, the mechanic checked it and she was told that the master brake abs control unit and part of the wiring harness. mr | |||
| ELECTRICAL SYSTEM - ALTERNATOR/GENERATOR/REGULATOR | |||
| 10/13/2011 | 1 | ||
| 2002 volkswagen jetta. consumer writes to express discontent regarding repairs at local dealer *tgw the consumer stated three days after retrieving the vehicle from the dealer, for maintenance work, the vehicle broke down on the highway. the problem was determined to be the alternator. *jb | |||
| 11/23/2002 | 1 | 11/01/2001 | |
| This is a known problem with vw/audi 1.8t engines. affects audi a4, vw passat/beetle/jetta. parts back ordered through dealer, they said. needs to be a recall. car loses power when moving, will not go faster than 20mph. potentially dangerous, could result in accident happend many, many times. also, more than one failiure has happend to a lot of people that i know. dt | |||
| ELECTRICAL SYSTEM - BATTERY | |||
| 09/13/2007 | 80000 | 20 | 10/10/2005 |
| No events lead to this problem. the original battery in the vehicle was changed out due its age. over the past 4 months i have changed out the battery twice. on more than at least 20 different times, i would go to my vehicle in the morning to start it up and the battery would be completely dead. no lights, radio or any other devices were left on in the vehicle, to drain the entire battery to nothing within the span of 10-12 hours. i have taken it the auto shop on several occasions to have a voltage test done on the battery, alternator and starter with negative results every time for a parasitic drain of the battery. the alternator is in perfect working order and does not need replacing. so far the has been nothing that can be done other than jump start the vehicle. during the 10 or so hours i am work and leave for the day, i have had absolutely no issues. if the vehicle is not driven over the weekend, come monday morning it is dead. i have just recently changed out the battery and there is absolutely nothing wrong with it but yet its dead if left for more than 12 hours. *tr | |||
| 05/08/2005 | 09/14/2002 | ||
| September 2002 - leased 2002 vw jetta 1.8t. july 2003 - check engine light came on, ignition coils had to be replaced per recall. november 2003 - plumes of black smoke came out of tailpipe - they determined the oxygen sensor needed replacing. november 2003 - (a day later) smoke still coming out of tailpipe, they determined there was oil in the turbo, they had to remove and install new turbo charger and there was an oil leak, they had to remove and install oil line. november 2003- car making whoosing noise, had to rescure loose intake hose. may 2004 - replace breaklight switch per recall. july 2004 - drivers side window fell - had to have both windows and clamps replaced per recall. (if this had happened after hours, my car could have easily been vandilized, fortunately it was during the day and i was near the dealer so they were able to get them wedged shut before they could get the car in to be fixed.) july 2004 (a day later) - battery died, got jumped and was towed to shop, it was determined i needed a new battery. no problems for almost a year, thought i was homefree... may 2005 - clacking noise in engine, sludge on dipstick and in oil fill cap. no oil light or check engine light ever came on. had to also have hazard switch replaced per recall. i am currently waiting to see if they will cover the repairs under my warranty. my car needs to have the oil pan removed to see if there is any further damage. i was never told to you use synethic oil in my car and that apparently is the cause of the sludge problem. from looking online, it seems many more people than just myself have had this problem. vw needs to recall this. | |||
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | |||
| 08/19/2006 | 58975 | 1 | 08/12/2001 |
| The epc light came on while i was driving my vehicle. i turned off my car when i arrived at my destination. i read the manual, and it was not helpful. it just stated that i should take the car to a dealer or qualified specialist as soon as possible (note: this is what the booklet says for the majority of items in the owners' manual). upon returning to my vehicle, i started my car once more. my engine turned over, but the car was unable to shift from park into any other gear. the vehicle had to be towed to an auto shop. upon further inspection, the auto shop informed me that my car had a feature that disabled the car from shifting gears due to a tail-light fuse that blew out. it is believed that disabling the vehicle serves the purpose of maintaining safety on the streets- a vehicle in motion without taillights is apparently more dangerous than a driver stranded on the road because their car has stranded them. luckily, i was fortunate enough not to be in a bad situation. so finally, the car was fixed, of course after i paid yet another hefty bill for my car. *jb | |||
| 04/07/2005 | 34434 | 1 | 10/25/2004 |
| Fire in the fuse box, resulted in cabin damages.*ak | |||
| ELECTRICAL SYSTEM - IGNITION | |||
| 11/17/2009 | 52000 | ||
| Tl*the contact owns a 2002 volkswagen jetta. while driving 55 mph the vehicle lost power and decreased speed to 30 mph. he was able to avoid a crash and drive onto the emergency lane. he was also able to drive the vehicle to his residence. the dealer stated that the ignition coil caused the vehicle to lose power. the manufacturer stated there were no related recalls. the failure and the current mileages were 52,000. updated 03/01/10 *bf | |||
| 11/26/2008 | 85000 | 1 | |
| Ignition coil!!! was entering interstate and accelerated and engine lost a lot of power and started running roughly. was lucky enough to be only a few miles away from a vw dealership (not my own, we were out of town). they said #1 coil failed, be careful because the rest will probably follow shortly, but recommended i wait for another one to fail and then replace the rest. $230 and 16 days later, another failed. was not accelerating hard, just normal hwy driving. started doing some research, found out this is a major problem and has been known for 5 yrs!!! will complain to high heaven to get these replaced free of charge. i understand normal wear and tear and a random part here and there failing, but a 5yr old problem is a little bit harder to understand. dealership and vw need to practice better business practices and i don't know why this hasn't been an official recall yet. losing power at 65mph on an interstate is very dangerous, no matter what vw or nhtsa says. what is it going to take? deaths? i hope i can get this resolved to my satisfaction by the dealers and vw. *tr | |||
| 11/28/2006 | 90000 | 1 | |
| Failure of ignition coil pack as described in nhtsa action number dp05004. coil pack failure was diagnosed by dealership service department (where we had the car towed after it died on an interstate highway). the dealership intends to bill me about $700 to replace the coil pack. when i mentioned the customer satisfaction campaign cited in the action summary on your website, both the dealership and the vw customer care center said they had no information about it and would not honor it. *nm | |||
| 09/17/2005 | 39000 | 3 | 09/01/2001 |
| Please refer to my previous complaint submitted 9/17/2005 regarding my '02 vw jetta. the crash was a result of sudden acceleration and extended braking distance. the reason i am writing again is to address the fact that my local news (denver channel 7 news) did an undercover feature in regards to the volvo's sudden acceleration and deceleration. the mechanic used in the piece determined the problem was the electronic throttle. thus, volvo is announcing a major recall on all 1999-2002 volvo's. this issue is rampant among the auto industry including vwoa. please extend your investigation to include vw and hopefully vwoa will do a major recall on all cars equipped with electronic throttles. please note that i was required to attend dmv court since i was issued a ticket. the judge ruling over my case ended up dismissing my case because of the evidence i had brought to court. more over, the judge was a former mechanic for 8 years and he has worked extensively on vw's. he was very familiar with my situation. i don't have my vin # handy, but it was listed in my complaint odi id #: 10136890. please refer to my case number for further details. *jb | |||
| 09/01/2005 | 2 | 12/29/2001 | |
| Consumer vehicle stalled on two different occasions causing consumer to replace coil. *ts the vehicle had erratic acceleration light pressure on the gas pedal. the engine did not respond in an even pattern, instead it would suddenly speed up dangerously. *jb | |||
| 05/10/2005 | 1 | ||
| I bought a used 2002 jetta and as soon as i drove it off the lot it began with the bucking. it took 3 visits to the service department, 2 different service sites, and 3 weeks without a vehicle to find the problem. the service department is replacing the coil, however stated they were going to charge me. i am currently disputing the charge. i feel unsafe and unhappy with my purchase. | |||
| 01/06/2005 | 2 | ||
| Repeat ignition coil and ingition coil wiring harness failure. the coils fail to spark resulting in reduced engine power and the wiring harness sheathing keeps cracking apart, resulting in ground out on the engine.*ak *nm | |||
| 11/15/2003 | 7 | 01/12/2002 | |
| I have a 2002 1.8t volkswagen jetta - i have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure i experienced repeated dead batteries until the radio was repaired. 2) abs failure detected when i was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - i wait a minute and try again - it worked 4)my window fell into the door 5)i experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling. *ak | |||
| 05/25/2003 | 13000 | 3 | 07/20/2002 |
| Ignition coil failure. this is the third failure of the electrical system on this auto. on the previous two failures, vw would not replace all four coils, but only those coils that were the cause of the problem. as a result work time has been lost, and it has been a great inconvenience to take time off of work, have the car towed, and travel to the repair facility. request vw be required to initiate a recall to fix all problems. *nlm | |||
| 05/21/2003 | 0 | ||
| I want to know why nhtsa has done nothing about the vw ignition coil failures. this is a serious safety issue --the car can die at any moment, at any speed, under any conditions-- but apparently the agency does not care. i am afraid to drive my car any distance greater than 20 miles for fear of being stranded for hours (i live in a rural area). vw has been unresponsive, essentially telling consumers that they must wait until a failure occurs before a fix will be offered. this places many at risk needlessly. i would appreciate a follow-up as to why there is no action being taken. *jb | |||
| 04/14/2002 | 12300 | ||
| Ignition coils on the vw jetta have failed twice. the computer module on the car has also been reprogrammed in an attempt to correct the problem. when the ignition coils fail, the car is unsafe and nearly impossible to drive. ignition coil failure at highway speeds could be incredibly dangerous. please make vw address this problem immediately. *nlm | |||
| 12/03/2002 | 18000 | 4 | 11/12/2001 |
| In the last six months my 2002 jetta 1.8t has been in the shop 3 times for faulty coil packs and now i need all new fuel injectors. this is a serious safety issue that should be investigated. i have had 2 new sets of redesigned coil packs and i still get an engine light causing the car to lose power and run rough, not something you want happening to you while driving 65 miles a hour on a busy highway. i wish volkswagen would issue a recall before someone really gets hurt. *nlm | |||
| 9812 | 1 | 07/01/2002 | |
| On a very cold night, i pulled out of a parking lot as normal when the car loss acceleration and the engine light started flashing. the car was towed to vw dealer for repairs. vw serviced the car under warranty and replaced the faulty ignition coil. my research of the issue online, however, implies that the remaining original ignition coils in the engine are also likely to fail and vw will not replace them until they actually fail. (http://www.autoweek.com/search/search_display.mv?port_code=autoweek&cat_carnews&content_code=08716829&search_typestd&search_id=897428&record=1). considering this iis a known vulnerability that has occurred in a great number of these cars, i would like to see the car recalled for a more permanent fix. *ph **dimsii ivoq entry posted after 12/12/02 cut over to artemis**770838 | |||
| 07/08/2002 | 1 | 06/01/2002 | |
| Cylinder coil packs are the problem. dims 11 ivoq entry posted after 12/12/2002 cut-over-to artemis......770758. *ak *jb | |||
| 04/05/2003 | 6920 | 1 | |
| A faulty ignition coil caused the engine to stall while driving. the dealer replaced the faulty coil pack. *nlm *ts | |||
| 11/30/2002 | 11000 | 2 | 04/27/2002 |
| While driving 2 ignition coils failed on two separate occasions which caused the vehicle to stall. the first failure was on 11/30/02 at 9500 miles and the second failure was on 01/18/03 at 11000 miles. the manufacturer advised that they will only replace defective coils when they fail. *nlm | |||
| 1 | |||
| Ignition coil failure. | |||
| 03/23/2003 | 23345 | 0 | 02/11/2002 |
| This is the second time in one month that i have taken my 2002 vw jetta wagon in for repair for the ignition coil problem. how can a car manufacturer allow someone to drive around in a unsafe vehicle especially when you or the dealer can not predict when this will happen next? this problem needs to be resolved, but the corporations always win. | |||
| 06/08/2002 | 400 | 5 | 05/08/2002 |
| Hello. my complaint is about the 2002 jetta 1.8t. i purchased mine in may 2002 from curran vw in stratford, ct. with just 400 miles on the car, an ignition coil malfunctioned, and the shifting performance was very poor. in november, the second ignition coil malfunctioned. i was placed in a rental for about 10 days. made the trip back to ma to pick up the car, got back to ct just to have the third ignition coil malfunction, less than one week later. then, two weeks ago the car began, once again, to shake violently and lose power on i-95 at 6:30am on my way to work. i was forced to take the car down to 20mph. i dropped the car off at vw for inspection and was told it was fine and that it was not the ignition coil, but that they reset the computer for my peace of mind. i was also told that despite what i've read about the recent recall re: the ignition coils that i had to wait until they failed before having any replaced. (the one replaced last may was replaced with the same poor quality coil.) it's about a week later and the car has been towed for the 4th ignition coil failure. i can't take it. i feel totally unsafe in this car. i drive in the slow lane so as to be close to the break down lane. how anyone can say that this is not a safety issue is beyond me, when the car significantly loses power with no warning - and on a highway where cars are traveling at 60-80 mph! this is a very serious issue that must be addressed. this car was a total waste of $25k+. what a terrible first new car buying experience.*jb | |||
| 02/03/2003 | 08/14/2002 | ||
| I purchased a 2002 vw jetta 1.8t during the summer, 2002. i have recently been made aware of a safety-related defect with the ignition coils that vw is failing to do a recall to repair. while my understanding is that vw claims that this is not a safety issue, i am aware of publicized auto occurrences that point to a serious safety issue if this is not repaired. a recall is essential in order to repair this and correct this problem asap. | |||
| 02/03/2003 | |||
| The defect is a faulty engine coil pack. dealer change the faulty coil pack. please provide further information. ph | |||
| 08/28/2002 | 15000 | 2 | 09/20/2001 |
| This is a complaint about my 2002 volkswagon jetta 1.8t that has been towed twice to repair faulty engine coils. volkswagon refused to replace all for coils and says the only way they will replace them is if they fail. | |||
| 02/03/2003 | 23500 | 1 | 01/17/2002 |
| Two of my ignition coils failed and i had to have the car towed to the dealership to have them replaced. apparently this is a common problem with the 2002 jetta 1.8t. i would have liked to have all the defective coils replaced but i have read numerous complains that volkswagen will not replace these because not enough parts have been produced. i should not have to have a car that is only one year old towed to the dealership. i don't understand why volkswagen wouldn't do a voluntary recall on these as the problem seems to be widespread. i am happy with the service i received (colonical volkswagen, westoborough ma) but disappointed in the manufactuer for not stepping up to the plate and notifying owners before their car leaves them stranded on the side of the road. | |||
| 01/22/2002 | 22300 | 1 | 09/15/2001 |
| I had my first ignition coil pack fail a few days ago. the dealer was great and very prepared to handle this problem the best they could, however vw cannot make the parts fast enough to satisfy the demand and i will have a loaner car for at least 3 weeks. i know that vw will only replace the coil that failed so i guess i can look forward to this happening several times in the future. great. i am disappointed and mad that vw knows about the problem and is unwilling to replace all 4 leaving me to break down again. | |||
| 01/17/2002 | 9270 | 1 | 07/17/2002 |
| Ignition coil pack failed, resulting in greatly reduced power. would have been dangerous had i been in traffic. i understand that frequently they fail in multiples on this particular engine, disabling the car completely. *jb | |||
| 01/30/2003 | 2 | ||
| I own a 2002 jetta 1.8t and two of my four ignition coils have failed. vw has told me that they can only replace ones that are broken and refuse to replace the remaining two coils. this is extremely dangerous. i am afraid to drive because i have no idea when the other two will fail and the most likely will (as i am told by my vw service advisor)!!! | |||
| 01/29/2003 | 10256 | 2 | 01/07/2003 |
| Coil pack failure, 2coil packs have malfunctioned on my 02 jetta 1.8t. dealer says 4-6 weeks for parts. recall?????????????????????????????? | |||
| 12/18/2002 | 13400 | 08/31/2002 | |
| This was the 2nd failure of one or more ignition coils on my 2002 jetta 1.8t causing a dramatic loss of power. the first time was november when 2 coils failed causing car to be almost undrivable, no accelaration and very hard to maintain speed. second failure, luckily, only happened a couple of blocks from the local dealership. same problem with no power, etc. if this would have happened while driving on the freeway it could lead to a rather bad accident. this probem seems very prevelant on the 2001 and 2002 vw and audi models with the 1.8 turbo engine. | |||
| 01/10/2003 | |||
| The coils in the 2002 vw jetta 1.8t engine are failing. when they fail, this creates a saftey issuse with the car stalling. this happens unexpectly without warning, and could happen while traveling in a high speed lane. over a half million cars are affected by this poorly designed part. an indepth report appeared in the boston sunday globe automotive section (1-26-03) describing the problem we have been experiencing. vw choses only to fix failed components, not the ones that have not failed. there are four coils on this engine, and the consumer has four chances of being in a accident when the part fails. vw should replace all four parts of this known problem, and not wait for the accidents to happen. | |||
| 01/27/2002 | 41051 | 0 | |
| Coil pack failure on 2002 vw jetta, car failed to make it through an intersection when the problem happened. almost got into an accident because of this, car has been towed to the dealer and they are only going to replace one and said that the others will fail also | |||
| 01/24/2003 | 1 | ||
| Vw jetta egnition coils - one failed, dealership will not replace them all even though another will likely malfunction. why is this not a recall, the situation can be dangerous. does there have to be a fatality for a recall? | |||
| 01/26/2003 | 65929 | 1 | 02/10/2002 |
| Ignition coil pack failed upon initial start up of engine today. this is my third failure to date on a less than 1 year old car. this failure can lead to an accident as you immediately lose the ability to accelerate at anything other than a crawl. we will see fatalities and injuries eventually. please make vwoa recall all applicable 1.8 liter turbocharged vehicles when the parts aren't on back order | |||
| 01/24/2003 | 1 | 09/01/2001 | |
| Ignition-coil problem | |||
| 4 | |||
| Engine check light flashed soon after vehicle started losing power and jerking. vehicle was on its fourth repair of ignition coil pack, service done by dealer. ts. *ak | |||
| 01/12/2003 | 86065 | 06/29/2002 | |
| While driving one of vehicle's ignition coils failed causing car to stall. the dealer advised consumer 1 more coil out of the four is badly damaged and will soon fail. dealer will not replace until coil fails. ts | |||
| 01/22/2003 | 5800 | 09/07/2002 | |
| Vw jetta 1.8t abrupt engine failure stopping car dead in heavy freeway traffic. was told it was known ignition defect fixed one of four defective coils. vwoa would not replace other three and said thay would probably fail also but it is not their problem until it fails. extremely dangerous! this seems to be widespread throughout audi andvw. | |||
| 01/22/2003 | 9000 | 2 | |
| Loss of power....rough idle....check engine light on.....coil pack failure | |||
| 01/18/2002 | 10220 | 1 | 03/27/2002 |
| Coil pack failure - this is a widespread problem with newer vw and audi models with the 1.8t engines. while vw says it's not a safety issue - what happens if you're on a highway at 70mph with a truck right behind you and you suddenly stall or lose power? what about turning in front of traffic and losing power or stalling? | |||
| 01/11/2003 | 10072 | 1 | 01/19/2002 |
| Coil failure in 1.8t engine. i have a '02 jetta 1.8t. one of the four ignition coils died while driving. result was complete loss of power and sudden stop without benefit of brake lights. the car is then undrivable and needs to be towed to a dealer. this is a huge safety issue as had i been merging into traffic or had someone been behind me, this would have caused an accident. vw acknowledges that there was a faulty design and has since redesigned the part. they also acknowledge that at some point every coil will fail in a simmilar manner. they, however, refuse to replace the other three pre-revision coils with the new part until each of them fails on its own. they further refuse to even sell the part (as it is easily fixed and would keep someone from becoming stranded if they had a spare.) this is absolutely terrible. i will never buy another vw because of they way they have handled this issue. i am afraid to take my car anywhere outside of a few miles because i know that i will end up stranded at least three more times. i did not pay over $20,000 for an unsafe and unreliable car. | |||
| 01/15/2003 | |||
| While traveling on the highway without prior warning the vehicle started shaking and vibrating and shut off. please fill in additional information dealer is aware of the problem. ts | |||
| 12/02/2002 | 35000 | ||
| While driving check engine started flashing, and there was a odor coming from the air vents. the dealership indicated after that the number 2 ignition coil had burnt out. a month later the number 1 ignition coil had burnt out. replaced part on both occasions. ph | |||
| 01/07/2003 | |||
| While traveling on the highway the vehicle will shake and vibrate due to the ignition coil spring. dealer is aware of the problem. please provide additional information. ph | |||
| 01/15/2003 | 11000 | 06/30/2002 | |
| Ignition coils of a 2002 vw jetta 1.8t burned out according to the dealer. he informed me this is a known and widespread issue. this causes the car to behave irratically, causing my vehicle to lunge forward while idling at a red light, and vibrate violently while driving at 20 mph on my residential street. after doing research on the internet talkign to the tow truck driver who towed the car to the dealership, and information from the dealership's mechanic, i have found that a large number of other owners have had this same problem with this part. vw north america will not issue a recall voluntarilly, and this could cause a serious or fatal driving condition if this happens when travelling at highway speeds and the car begins to violently shake and vibrate as it did when i was driving, and i feel that it warrants further investigation by the nhtsa to see if an across the board recall is necessary to protect both owners of these vehilcles, as well as those who share the road with us. i have been told that due to the large number of people who have had the same problem that voldwagen cannot get enough of these coils to replace in those of us who need them, let alone a recall due to the sheer numbers of people who are breaking down due to this... this really should be looked into before it kills someone . | |||
| 12/29/2002 | 22600 | 11/28/2001 | |
| Twice now, a single ignition coil has failed on my 2002 vw jetta 1.8t this results in immediate failure of the car to have sufficient driving power, preventing the car from being driven any further. the company has not recalled them _yet_ however thousands of us are having the same problem. my biggest comliant is that they will only fix one coil at a time, virtually guaranteeing that we will be stranded 2 more times in the next few weeks. | |||
| 01/10/2003 | 5761 | 03/01/2002 | |
| My 2002 vw jetta 1.8t engine started to run rough, check engine light began to blink, and car smelled foul like burning rubber and sulfur. engine power was significantly reduced. i was in busy traffic, but fortunately, was able to pull over safely. had car...... towed to vw dealer. no surprise- faulty ignition coil. although this is known to be a bad part, dealer stated that vw would not replace all 4 coils, just the bad one, because the computer code only indicated one bad coil. dealer said that vw doesn't have enough replacement parts to repair all 4. just waiting for the others to fail...hopefully in a safe location. | |||
| 12/22/2002 | 20000 | 07/09/2001 | |
| 2002 jetta 1.8 t, start shaking after driving for 5 minutes. dealer detected as a failed ignition coil problem. | |||
| 12/10/2002 | 17500 | 2 | 02/05/2002 |
| >i have a car problem. i have a 2002 jetta and have made only 9 payments. >> it has been in the shop 2 times in a month, both times it was a coil >> problem and 2 coils had to be replaced. i have found out that this is a >> major problem and vw has chosen not to issue a recall on the cars affected by this coil problem. i see tons of notes on the internet from people all over the us with the same issue. some people are having to wait over a month for the part to come in b/c vw cannot make enough, quickly enough. who should i contact to express my concern and hopefully get a recall issued? i have called vw directly and they just tell me they are sorry >> and offer me 100.00 gift cert for their merchandise. there are 4 coils in >> the engine, so at this point some of us just have to cross our fingers and >> pray we don't break down again, instead of vw just recalling the cars and >> replacing all of the coils at one time, they say they must be broken to be >> fixed. | |||
| 12/05/2002 | 10000 | 2 | 09/02/2002 |
| 2002 jetta glx (v6). car has 10,000 miles on it and the second ignition coil pack just failed. car has been in the shop for 3 weeks waiting for parts this time around. dealer indicated that several other jettas have been brought in with the same problem. other vw owners (passat) indicated similar problems. other dealers indicate similar problems and long wait times. i see from other complaints on the nhtsa website that this problem is epidemic in other parts of the country as well. the repeated and unexpected failure of the ignition coils is an incredibly serious safety issue for the drivers of these vehicles as well as anyone else on the highway. these coils fail without warning - the second one failed while i was hundreds of miles from home on a very lonely stretch of the western massachusetts turnpike (no cell phone service of course) early in the morning in a snowstorm! | |||
| 12/26/2002 | 9100 | 1 | |
| Coil pack failure (2nd in less than 3000 miles) | |||
| 08/06/2002 | 14900 | 3 | |
| I've taken my 2002 jetta 1.8t in on 3 occasions to have an ignition coil replaced, and i'm still running the car with the fourth original ignition coil. the service manager even stated, it's probably only a matter of time before the fourth goes bad, but we aren't authorized to replace it if it's not having any problems. | |||
| 12/17/2002 | 4523 | 1 | 07/27/2002 |
| Failure of ignition coil. ts | |||
| Vehicle stalled numerous times at any speed due to a faulty ignition coil. dealer inspected and replaced just one out the five coil. provide further information. ts | |||
| 12/04/2002 | 18544 | 11/30/2001 | |
| Coil packs which control spark to the engine failed on cylinders #2 and #4. replaced by dealer under warranty. five days later coil pack on cylinder #3 failed. also replaced by dealer. the coil pack failures resulted in a considerable loss of power and a foul odor from the exhaust. in addition, the coil pack broke apart allowing the electrical parts to be exposed. | |||
| 11/26/2002 | 2 | 09/01/2001 | |
| Coil has broken twice in two weeks. known issue with vw and they refuse to replace all potentialy defective parts, only will replace currently broken parts. dt | |||
| 09/13/2002 | 2 | 10/01/2001 | |
| One coil pack failure in miami, repaired by esserman vw. another failed in nw georgia mountains, repaired by obtaining part thru local techician. dt | |||
| 11/30/2002 | 2 | 12/01/2001 | |
| Failure results in disabling of vehicle. vw is only replacing failed coils even though they admit that the others will probably fail eventually. dt | |||
| 11/05/2002 | 2 | 06/01/2002 | |
| I started vehicle, proceeded to drive, but vehicle shuddered and lost power. also there was a slight foul smell. malfunction indicator light came on. was told car unsafe to drive by dealership, as ignition coils failed. they said only two damaged at this time and will not replace other two unless problem occurs again. there are other reported incidents on similar vehicles. i am afraid to drive vehicle if this causes the vehicle to be unsafe why are they not replacing all 4. this could also cause me to be stranded somewhere as i drive long distances on occasion. dt | |||
| 11/21/2002 | 2 | 02/01/2002 | |
| I feel that the high failure rate of vw ignition coil packs is a danger to the general public safety. it is not uncommon to have multiple coil packs fail. i have to cross a busy highway to go to work and fear being killed should i accidentally pull out into oncoming traffic and have this problem again. the car has virtually no power to accelerate to avoid an accident when this happens. dt | |||
| 10/24/2002 | 3 | 11/01/2001 | |
| Ignition coils failed 3 times. car has been in repair shop for a month, no replacement parts are being delivered. dt | |||
| ELECTRICAL SYSTEM - IGNITION - ANTI-THEFT CONTROLLER | |||
| Vehicle would loss power due to a coil pack failure. dealer and manufacture has been contacted. please provide further information. ph | |||
| ELECTRICAL SYSTEM - IGNITION - MODULE | |||
| 08/01/2005 | 100000 | 1 | 03/15/2002 |
| In regards to investigation dp05004, i also experienced this same problem about 2 1/2 years ago. my 2002 volkswagen jetta engine lost power, and stalled. when the dealer checked my car they said it was my ignition coil and didn't inform me that there was an investigation. i was told i had to pay for the coils, which i did. i have a copy of my paperwork for the repairs. is there anything i can do? *tr | |||
| 02/14/2007 | 97000 | 1 | 07/07/2002 |
| Engine harness wiring problems - check engine, glow plug and air bag indicators turn on power intermittent - wipers stopped functioning. *jb | |||
| 01/10/2004 | 5 | 07/27/2002 | |
| 1) transmission slips, and causes a thud. have taken vehicle to dealership 3 times and nothing has been done to correct this problem. 2) led display disappears. have informed dealership of this problem twice and nothing has been done to correct this problem. 3) brakes are mushy. have informed dealership once and nothing has been done to correct this problem. 4) vehicle is sluggish when accelerating. have informed dealership once. 5) engine light has come on, and there is peculiar smell. have informed dealership once. *nm | |||
| 10/28/2003 | 6000 | 2 | |
| Since buying my jetta new in 2002. i have had nothing but problems. twice the ignition coils failed, and i had to have the car towed. they wouldn't replace all the defective coils the first time. so, now that i know my car is unreliable, i won't be using it for long trips, which was my main reason for buying the car. then last night on my way down the road, the heated seat caught on fire and burned a whole in my seat, not to mention what it did to me as i was driving. this car just seems totally unsafe. first there is no power when the ignition coils fail, then the driver seat catches on fire as i am driving down the road. of course the dealer can't get me in until later this week.*ak | |||
| 08/03/2003 | 1 | ||
| Ignition coil has failed, causing vehicvle to lose all power. dealer notified. *ak | |||
| 01/23/2002 | 3922 | 3 | 01/09/2002 |
| I purchased the 2002 1.8t volkswagen jetta on 1/09/02. my service record begins on 1/23/02. from day one, i have pointed out that this car leaks/has wind noise from doors/windows. seals were replaced on drivers side doors on 6/27/02. leakage/moisture to date, is an issue. now there is visible water damage and mold growing along drivers side. issue- poor quality product. dangerous mold growing-health factor! ignition coil failure twice! radio has blown twice- faulty wiring! car lunges when started or hard to stop once running. my situation is not special. there are many others that have purchased this product and have their safety compromised. ignition coil is a suppose to be a recall, but only when they fail. volkswagen of america will not replace until you are stranded! this is a severe safety issue. mold growing in my car is a severe safety issue.*ak | |||
| 01/28/2003 | 14300 | 1 | 09/30/2001 |
| I own a vw jetta 1.8t. it has just over 14,000 miles on it. when i was driving on the freeway to work, the car started shuddering violently and then the malfunction indicator lamp came on. i was amost run down by a truck behind me, as the car began to lose power quickly. vw refused to reveal any information and the dealer took three days to attend to the car and refused to provide a loaner car. this would have been ok in other circumstances, except that the problem was due to a faulty ignition coil and i felt extremely cheated to find out that vw and their dealers were aware of these problems in 1.8t models all along, but have refused to recall these cars or provide any assistance to their consumers. vw will not replace all the ignition coils, just the ones that failed. now i am very worried that i will be run over the next time another ignition coil happens to fail while i am driving down the highway. shouldnt vw be made responsible for their faults and more importantly for trying to decieve their customers? | |||
| 01/17/2002 | 7900 | 1 | 04/12/2002 |
| Car lost power and started shaking. it would only go 10 mph. took it to the dealer and found two of the ignition coils were broken. dealer would only fix the broken ones because vw won't fix all four, even though he admitted the others would probably break. | |||
| 01/20/2003 | 14500 | 0 | |
| Ignition coil failure in 2002 vw jetta 1.8t | |||
| 01/16/2003 | 9100 | 1 | 12/11/2001 |
| 2002 vw jetta with 1.8 turbo. faulty ignition coil requires dealer replacement. 1) part on back-order, so car remains undriveable and in shop for up to 2 weeks. 2) vw policy is to not replace other 3 ignition coils despite known failure rate. car is under warranty and dealer & vw america admit that part is defective, but car is no longer dependable in light of risk of future coil failure. | |||
| 01/15/2003 | 5800 | 1 | 07/31/2002 |
| Coil pack for 2002 volkswagen jetta gli (engine: 24v vr6) went bad. car no longer able to be driven and is at service dealership for indefinate amount of time because replacement parts on national backorder. | |||
| 01/12/2003 | 19500 | 1 | 12/03/2001 |
| Coil pack failure while accelerating to get onto highway. seems to be a widespread occurence. | |||
| 01/02/2003 | 1 | ||
| I was 1300 miles from home and 3 hours from the nearest dealership when my coil went out and i had to spend extra time away from home. car only has 12000 miles and now the dealer tells me the others will go soon. | |||
| 12/19/2002 | 03/13/2002 | ||
| 1 ignition coil on my 2002 1.8t vw jetta wagon failed on saturday 12-19. car has been towed to the dealership, still awaiting part to arrive!! | |||
| 12/16/2002 | 28500 | 3 | 10/10/2001 |
| While driving my 2002 vw jetta (1.8t) into traffic a coil pack failed and the car lost all power. it was quite possible that i could have been hit by traffic turning into my lane because the car loses all power when this happens. this is the 3rd coil pack to have failed on me in the last 5 months, and i am a bit afraid to take the car on long trips due to the vehicle undriveable conditions. i am even somewhat afraid to proceed into traffic in certain conditions because if a coil pack fails i will be put at the mercy of other drivers reactions and ability to stop. | |||
| 12/16/2002 | 28500 | 3 | 10/10/2001 |
| While driving my 2002 vw jetta (1.8t) into traffic a coil pack failed and the car lost all power. it was quite possible that i could have been hit by traffic turning into my lane because the car loses all power when this happens. this is the 3rd coil pack to have failed on me in the last 5 months, and i am a bit afraid to take the car on long trips due to the vehicle undrivable conditions. i am even somewhat afraid to proceed into traffic in certain conditions because if a coil pack fails i will be put at the mercy of other drivers reactions and ability to stop. ts | |||
| 11/09/2002 | 9000 | 3 | 11/03/2001 |
| I have a 2002 jetta 1.8t and have been to the dealership 3 times now in the past month and 1/2 for coil pack failure. had car in shop 1 day for first coil, one week for 2nd coil, and 1 1/2 week for third coil. just have 10,000 miles on car. | |||
| 1 | 02/01/2002 | ||
| Consumer states that the vehicle would accelerate without pushing the gas, this was due to a problem with the computer. *slc | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY | |||
| 10/30/2006 | 1 | 09/17/2001 | |
| On 30 october 2006, i had to have my 2002 volkswagen that was purchased brand new towed into the dealership. my car wouldn't start. thought it was the battery, replaced the battery and it still wouldn't start. i had to have the power wire to the starter replaced. i'm being told by the dealership that it is very uncommon for this wire to be replaced. i just would like to know from volkswagen have they received in other complaints. i think this is something of a manufacture defect. *jb | |||
| ELECTRICAL SYSTEM - STARTER ASSEMBLY - RELAY | |||
| 04/19/2006 | 44000 | 1 | |
| The car would not start, made a clicking sound with each attempt, and the radio and automatic windows would not turn on/respond to control. the car had to be towed and the starter was found to be the problem on a relatively new car (3yrs. old), 40000k. have subsequently read anecdotal complaints that vw's have starter problems. *jb | |||
| ELECTRICAL SYSTEM - WIRING | |||
| 02/14/2007 | 97000 | 1 | 07/07/2002 |
| Engine harness wiring problems - check engine, glow plug and air bag indicators turn on power intermittent - wipers stopped functioning. *jb | |||
| 06/20/2006 | 61000 | 7 | 06/20/2002 |
| 7th time this has happened. car is immobilized by a faulty brake light switch - has happened every six months since we purchased the car. *jb | |||
| 01/21/2005 | 2 | 01/19/2002 | |
| I have a volkswagen jetta 2002 wagon. twice i had to take the car in for service because the factory installed radio had stopped working. twice they repaired the radio by readjusting the wiring. i was told if it happens a third time, they will replace the radio.*ak | |||
| 03/18/2004 | 22334 | 3 | 08/19/2002 |
| My 2002 vw jetta, vin# 3vwse69m42m017786 has approximately 22,334 miles on it and has been at pacific vw since march 18, 2004. the concern with the vehicle, which the dealer/factory reps have been unable to remedy is with a complete loss of acceleration. *akwhen depressing the accelerator pedal, the vehicle will slightly accelerate to about 15-20 mph and then the vehicle will not propel forward at any faster rate, even with the pedal all the way to the floor. acceleration is resumed when the pedal is brought up to the top again and depressed yet again to get any normal type of acceleration. please note that this is not poor acceleration but rather an inability for the vehicle to accelerate. this condition has been attempted to be remedied by my dealership by repairing/replacing the ecm, tcm, fuel pump, wiring harness and a radiator hose - the hose was damaged while attempting to repair the vehicle and is unrelated to the vehicles true concerns. all other items were unsuccsessful. the safety concern is that when merging or turning onto traffic and attempting to accelerate, there is a huge potential for an accident if the vehicle will not accelerate, even with the pedal all the way to the floor. i fear that a rear end accident may ensue if this condition is not fixed by vw. i have yet to hear from a factory representative despite multiple phone calls and an email notification to vw. kind regards, jo convis. *ak | |||
| 04/05/2004 | 13880 | 1 | 04/29/2002 |
| I had a vw jetta 2002 model with 13880 miles. prior to that incident, i had no accident or trouble. i had service check up done and the last one was done on mar.16, 2004. on apr.5, i parked the car in the elementary school parking lot. i took out the ignition key, but the car was still shaking and vibrating and the sound was getting louder and louder. i called out for help and the janitor came to open up the hood. by the time, the burning smell was all over and the smoke was coming out. the cables attached to the battery was on fire and the battery was melting. the janitor had to cut off the cables in order to stop the fire. it was towed away to vw sunnyvale. after the inspection, vw said that the probable cause was the safety key device which was installed at the bob lewis dealer where we bought the car. then the starter disengaged. vw said it was an aftermarket product that their bumper to bumper warranty won't cover the repair. when we bought this car, it was new and we refused to have an extra safety device, but bob lewis had left it there without our knowledge. they also did not disclose that modification was done nor after any modification. the car will not be covered by the manufacturer's warranty. now the sunnyvale dealer estimated the cost of repair for $14500. my insurance had sent 2 appraisers and i am waiting for their reports. i tried to reach bob lewis, but they have never called me back. *la the point of origin was in the wiring. the starter disengaged and the probable cause was the after market product due to a modification on the original wiring. (the damage appeared to be directly below the battery) *sc *jb | |||
| 10/21/2003 | 61000 | 1 | 01/26/2002 |
| Vehicle lost power without warning in freeway traffic. after pulling over, car restarted. no indicator lights were noticed. upon returning home, glow plug light lit twice with engine bucking. dealer replaced glow plug wiring harness with a new part that was released by volkswagen (vw) in october, 2003. vw would not warrant replacement part or labor. dealer stated this is not an unusual failure. *la | |||
| 11/15/2002 | 7800 | 1 | 11/17/2002 |
| Ignition coil failure on 2002 vw jetta. car must be towed if it is any distance from dealership. has no power when failure occurs...safety issue on a highway, with a sudden loss of power. safety issue for a woman waiting alone on the road side for a tow. can not drive a car with 9000 miles with any confidence that it will not put me in danger that i will not be able to control. ts | |||