Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||||
| 11292005 | 11/29/2005 | 10018786 | Engine pre-heater installation. calix. *tt | 01/17/2006 | |
| 0508 | 05/26/2005 | 10015989 | Update programming flashing engine control module ecm. vw 2002-2003 gti, jetta, jetta wagon with 1.8 eng. code awp *sc | 08/18/2005 | |
| 004 | 11/09/2004 | 10011567 | Engine coolant temperature (ect) sensor. *tc | 01/26/2005 | |
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - HOSE | |||||
| 010702 | 01/11/2007 | 10021315 | Dtc's p1297 (17705) or p1557 (17965) stored in dtc memory. this may be caused by intake hoses leaking (during boost conditions) due to incorrect torque on clamps or improper placement, worn or torn intake hoses. *kb | 04/03/2007 | |
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TB-01-12-04 | 02/10/2012 | 10043602 | Volkswagen: gasoline engines have rough idle, have significant loss of power or stalling with reduced performance. *pe | 04/13/2012 | |
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
| 0405 | 12/03/2004 | 10011901 | Hybrid oil pan, installing. *tt | 02/03/2005 | |
| 0403 | 07/12/2004 | 10008913 | Engine, fluctuating idle or idle speed too low. *mj | 08/31/2004 | |
| 0402 | 06/22/2004 | 10008086 | Engine, fluctuating idle or idle speed too low. *mj | 07/21/2004 | |
| 0409 | 05/10/2004 | 10007711 | Evaluating fuel mixture diagnostic trouble codes- how to perform effective diagnosis related to fuel system adaptation - system too rich/too lean. volkswagen. *mj | 07/08/2004 | |
| 0304 | 04/29/2003 | 10001569 | Update programming (flashing) engine control module (ecm). various models including the jetta wagon. *tt | 06/06/2003 | |
| 0207 | 10/25/2002 | 10000581 | Misfire, incorrect cylinder fault codes p0301, p0302, p0303 or p0304 identified by ecm software. *tt | 03/25/2003 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||||
| 2015831 | 08/28/2008 | 10026848 | Volkswagen: exhaust heat shield, replacement guidelines. heat shields are to be inspected after completion o any type of repair to the underbody (exhaust system transmission, etc.), and if damaged, replaced. *pe | 12/29/2008 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| SAC-28F3/P1-REV | 08/01/2010 | 10036496 | Volkswagen: gasoline engine vehicles inspect, and if necessary, replace ignition coils. vehicles affected by this action may have ignition coils that could malfunction under certain conditions. models passat and wagon; golf; gti; jetta a | 03/23/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 11/07/2012 | 34813 | 1 | |
| Check engine light came on. dealership confirmed it is do with mass air flow sensor. it turns out that this is a common problem with vws that the manufacturer does not acknowledge as a mass recall issue. i am dumbfounded that this can become an issue with such low mileage on the car. *tr | |||
| 10/20/2011 | 80000 | ||
| The transmission started slipping and shifting hard between 2nd and 3rd. this occurrence is due to a faulty transmission control unit and transmission solenoid. if not properly taken care off this might cause a transmission failure and ultimately a transmission crash. this means a new transmission and the cost can range from 3000-7000 dollars. this has happened to many vw owners. especially volkswagens between 2001-2003. | |||
| 07/02/2010 | 16000 | ||
| Tl-the contact owns a 2002 volkswagen jetta. while driving approximately between 15-20 mph, the engine completely stalled without warning. the contact was able to restart the vehicle and resume normally. the failure occurred twenty different times. the vehicle was taken to an independent mechanic on ten separate occasions for the same failure. the crank position sensor had been replaced with no additional repairs performed on the vehicle. the failure continued after the repair. the contact stated there was a manufacturer voluntary recall associated with the catalytic converter. the dealer was notified and they informed that the recall defect could possibly be related to the engine failure. the vehicle was in the process of being taken to the dealer. the contact stated the vehicle was unsafe to drive and planned to sale the vehicle. the failure mileage was approximately 16,000. the vin was unavailable. js | |||
| 12/01/2009 | 76000 | 1 | |
| Abs warning light and check engine light lit up in 2002 jetta. *tr | |||
| 11/02/2009 | 69000 | 1 | |
| Our volkswagen jetta developed transmission issues just after the warranty period ran out. the transmission jerks at low speeds, when you hit the accelerator. mechanics have said there is no saying when this will conk out. the water pump also conked out recently. replacing the tranny is about $6000. replacing the water pump cost us around $900. i hear dealerships charge a lot more for this service. the volkswagen jetta is too expensive a car, for it to have such poor quality. hope someone can help make them pay for ripping customers off in this way. this outrageous. *tr | |||
| 10/24/2009 | 7500 | 1 | |
| 2002 vw jetta 2.0 stopped and sputtered on main highway because of ignition coil failure. the car has 7500 miles and vw acknowledges the problem for 1.8 liter engines but not for 2.0 liter. they are recalling 90000 1.8 cars but are charging $600 for the 2.0 fixes. surely, they bought them from the same supplier. *tr | |||
| 04/06/2009 | 85333 | 1 | |
| I bought a 2002 volkswagen jetta gls from a used car dealer last april. i have had a couple problems that i thought was unique to my specific car, however, after hours of research i've found that numerous other jetta owners are having some of the same problems. 1. the vehicle smells like crayons 2. the heater stops working and only blows out hot air. 3. the engine eats oil and has a problem with sludge. this is inappropriate and no one is taking any responsibility or has a remedy for these problems. i'm afraid the fumes from the vehicle may be toxic and am unable to get rid of the car. *tr | |||
| 07/25/2009 | 56000 | 1 | |
| 2002 vw jetta vr6 with cylinder no. 5 misfiring, rough idle and check engine stays on. vehicle taken to the dealer where it was purchased, they replaced the coil pack injectors and the car has been tuned, however, the tech's at the dealer can not pinpoint the problem and the car will not pass the state inspection. *tr | |||
| 03/23/2009 | 75000 | 1 | |
| Volkswagen jetta 2002 cooling fan failure/ inoperative i've been trying to locate the problem for about 2 months with no luck and i also did research on the web and there are quite a few people that have this same exact issue someone please help. *tr | |||
| 11/04/2008 | 136014 | 1 | |
| Timing belt was replaced at 89,000 miles per my request at vw dealership motor mount bolts failed at 136,000, motor dropped onto crossmember and steering components. only one of two horizontal bolts was present at failure, remaining one bolt sheared off at block. *tr | |||
| 04/05/2008 | 121000 | ||
| Tl*the contact owns a 2002 volkswagen jetta. while driving less than 10 mph in the driveway, the vehicle drove very roughly and felt as if it would shut off. minutes later, the engine light illuminated on the instrument panel. the contact took the vehicle to a local mechanic and was informed that the engine coil failed. the vehicle was repaired and worked fine for a month before the failure recurred. she took the vehicle back to the local mechanic and had the vehicle repaired for a second time. the vehicle worked normally temporarily, but three weeks later, the engine light illuminated again. the mechanic stated that the engine coil failed again and they replaced it with a different part. since the most recent repair, the vehicle has been working properly. the contact researched the failure and discovered numerous consumers with the same vehicle, who also experienced this same failure. the failure mileage was 121,000 and current mileage was 122,000. | |||
| 04/14/2008 | 72501 | 1 | |
| I purchased the 2002 volkswagen jetta in august of 2006. the first set of repairs was on 3/2007 at 64,332 mi check engine light mulitple misfires: p0300, p0301, p0302, p0303, p0304 replaced ignition coils cost: $200.11 second repair took place in april of 2007 took car in for recall - replacement of brake light switch check engline light was back on - replaced temp. sensor cost: $199.33 car was jerking into gear, downshifting hard and sluggish. brought car into dealserhsip in april 2008 worn strut brushings needs rear pads needs rotors check engline light on again needs new coils again spark plugs temp sensor again new t-stat fans not working hoses under intake broken needs new transmission diagnosis cost: $149.21 estimated cost of repair: $6,500.00. *tr | |||
| 04/28/2007 | 71000 | 3 | |
| 2002 tdi vw jetta . had for 1.5 years engine blew at 70k on it .. took to seacoast vw in nh first said might be sludge later said was a chain that slipped caused engine to blow and metal pieces to be throughout. called vw first said i would have to pay for it and then send them receipts. when not able to afford the thousands it would cost talked to them again spoke to alicia at vw and she called seacoast vw in nh then called and state it would be covered. went about having it towed to vw dealership to get fixed. when called again was told wouldn't cover it but would give me 1000 dollars off the price of the repair valid for 30 days .. engine still blown car still sitting in garage been trying to get fixed since april of 2007 .seems to be a common thing with vw that have major engine problems without lots of mileage. *tr | |||
| 08/15/2007 | 88100 | 6 | 06/08/2002 |
| Volkswagens use of cheap plastics on the oil stick of my 2002 volkswagen jetta caused plastic from the oil stick to fall into my motor and cause motor damage including an oil leak and eurasian auto service in panama city already has a vw product that is broken down in their shop, and even volkswagens own service manager in panama city, mike boatwright, told vw they should authorize him to make the repairs but they refused, the ostensibly lowest bid plastics used for the 2002 vw's also caused mike boatwright to ask that vw replace my headlight lenses as they are creating a traffic hazard, and not only is this nationwide, but mallory horne of the florida dmv who referred me to you wrote to me that your complaint has not fallen on deaf ears, i just got rid of my volkswagen jetta for the same headlight problem and i will be happy to mail you a copy in support of my complaint, also walmart's service manager in callaway florida is the person who found that my car is now leaking oil due to volkswagen failing to repair the motor and he says that he saw the same volkswagen problem in new england at his previous job (scott). also the cheap plastics used on my car that caused these safety traffic violations, were used on the glove box lock which is broken and the radio aerial which is broken. the first 2002 vw i was given broke down in traffic in the dark and was exchanged the following day. so there are more than enough witnesses that the 2002 volkswagen jettas should be recalled, me, jerry p carroll, mike boatwright, reggie at eurasian, mallory horne, and scott at walmart, in addition there are many students at my college with the same problem who are in hope that you will help them also. breaking down in traffic with limited headlights is a national safety crisis, as far as deaths and injuries, entering zero only means that vw has managed so far to conceal any. *tr | |||
| 10/17/2007 | 29000 | 2 | |
| Vehicle is a 2002 tdi jetta gls 4 door sedan manual transmission. at about 29,000 miles the check engine light illuminated with and obd 2 code of (p0128 coolant thermostat-coolant temperature below thermostat regulating temperature). took the vehicle to dealer which replaced the coolant temperature sensor and coolant fluid. this did not correct the problem which recurred. i then did research and found vw tech bulletin 4-04 which addresses this problem and is intended to guide technician troubleshooting. i feel this is either a parts design defect, engineering flaw, or vehicle wiring assembly defect. it is not a normal maintenance or wear and tear issue. dealer is attempting second round of troubleshooting for this problem. request nhtsa assess other vehicle owners similar complaints and pursue a recall for this vw known problem/defect as vehicle is no longer under warranty but this problem is known to occur for this vehicle. *tr | |||
| 06/19/2007 | 85000 | 10 | |
| Car stalled without warning. usually happened when slowing down for a stop or while at a stop. sometimes stalled when starting up from a stop. this was very dangerous as car stalled and cars behind were beginning to speed up or when trying to cross a busy road and making a left turn. i had about $1000 of service at the local volkswagen dealer in the past 6 months. *ak | |||
| 04/22/2007 | 42000 | 1 | 03/28/2006 |
| On april 22, 2007 my son was returning to college in the 2002 volkswagen jetta 1.8t when the engine siezed without warning as he accelerated to enter a busy interstat 80. fortunately, he was able to coast off to the side of the road. interstate 80was heavily used by trucks, and had my son not been in a position to get off to the side the engine failure could have caused a very serious safety hazard not only to my son but to many other vehicles using this highway. *ak i understand that this is not an isolated instance of failure of the vw 1.8 t engine. from what i have seen on the internet it appears that is fairly common for these engines to fail and vw tends to blame the owners for improper maintenance. my jetta was purchased in april 2006 with 31,000 miles, in the year that we had the car we put approx. 10,000 miles on it and we had the oil changed at least two times. we purchased this car based on vw advertising about the quality and safety of these cars and i feel that vw should take responsibility for their poorly engineered engine and issue a recall to correct deficiencies with this engine. i order for me to correct this problem i have to replace the engine, i also have just been informed that when the engine suddenly froze the transmission was also damaged. the cost of to make this car usable again will be in excess of $7,000. while i don't feel that it is right that i am stuck with the cost of repairs that are the result of a serious design problem with this engine, i am much more concerned with putting lives in jeopardy when an engine stops without warning at high way speeds | |||
| 03/15/2007 | 329800 | 1 | 10/28/2005 |
| Oil light comes on, mostly during turns. sweet smell in interior cabin. water entering interior floor level. *ak | |||
| 03/01/2007 | 96626 | 1 | |
| (1) many electrical anomalies. loss of air condition. dealership advises it is coolant migration causing electrical/power problems. coolant migrating from coolant bottle into the electrical harness and into all electrical systems. (2)coolant migration has caused severe electrical problems and the vehicle must be re-wired. cost to me $310.-to be determined(probably 6-10,000$) (3)dealership refused to assist with getting vw of america to correct the problem at their cost. vw of america refused to correct the problem at my request. vw has known since 2001 (see technical bulletin 97-01-01) that the coolant bottle is defective and has not recalled it, or provided technical bulletins as to how to prevent it. dealer advises the car is not safe to drive in its present condition. *jb | |||
| 11/15/2006 | 74900 | 1 | 04/03/2006 |
| In april 2006 we purchased a 2002 vw jetta from a private party. the car had 65,000 miles. she was the original owner of the car and had taken meticulous care of the car. we have all the service records dating back to it's original purchase. it had been in for all scheduled tuneups. vw offers a 60,000 mile or 5 year warranty on the drive train. in november 2006 the radiator warning appeared on the dash. we took it in to the dealership and they claimed the radiator and transmission were mixing and caused significant damage to he transmission. estimated cost of replacing the transmission $5,890. the dealership mechanic never stated what caused the mixing fluids and would not speculate. we took the car to our local mechanic. he was able to isolated the problem within 20 minutes. the transmission cooler is leaking allowing the two fluids to co-mingle. as a result of the mixing fluids, the belts, hoses, radiator, and transmission are all severely damaged. according to the mechanic the transmission cooler is sealed within the transmission housing and is never meant to be changed. it's position is protected from any road debris and no quality of how the car was driven would effect the performance of this part. it's his opinion that the part had a manufactured defect. since the car was originally diagnosed in november it has not been driven. we are currently awaiting an appeal to the vw america. | |||
| 09/03/2006 | 92000 | 1 | 12/14/2001 |
| Way to many to list here. i have had problems from the start. more than $7000 worth of repair (plus more that was covered by warr) the final item that caused me to say i would never consider another vw product was the engine damage caused by a timing belt failure. all services were performed at the dealership. the users manual states inspection of the belt at services (that i paid for) and replacement at 120,000 miles. i only had 92,000 miles. it will cost $5,000 to repair the engine. it is not cost effective to repair this car. it was a great car to drive but quality control is poor at best. *nm | |||
| 12/22/2002 | 6000 | 4 | 07/03/2002 |
| Vw jetta 2002. car is 21/2 yrs old and has been to dealer 4 times. the ignition coil has failed 2 times. the engine light had to be replaced and the seloniod also had to be replaced. all were under warranty. vw needs to get the quality of their cars up to par. once my lease is done i am turning the car in and will not get another vw. *ak | |||
| 07/20/2004 | 52000 | 1 | |
| The vehicle's timing belt failed without warning at 52,000 miles. as a result, the vehicle has become inoperative. please provide additional information. *la | |||
| 05/15/2003 | 14817 | ||
| This car has had too many serious problems to be limited to this small space. it is clearly a lemon. these problems substantially impair the use and value of the vehicle. the car received a new transmission yesterday after we had reported 3 previous times that there it remained in reverse after shifting into drive. each time we were told it was unreproduceable and the complaint was never noted on the work orders. finally, the dealership did relent and replace the transmission. we encountered the same type of treatment with the engine burning oil, and it wasn't until the engine ran completely out of oil, that the dealer would address the problem. the first time we had complained about the oil was 2 months after we had bought the car!!! | |||
| 02/15/2003 | 0 | ||
| I have a 2002 vw jetta, automatic, 2.0 engine. i have put 4200 miles on the car and have had it to two different vw dealerships trying to get a problem fixed with no luck. the car will hesitate upon acceleration from time to time. i acts like it is not getting the signal to speed up. the engine does not stall or sputter, it simply remains at an idle for 1 or 2 seconds and the slowly picks ups speed. no engine lights come on when this happens. this has happened at least 30 or more times since i bought it new. it has nearly cause me to have an accident a couple of different times as i am pulling out into traffic. the dealers claim to have never heard of this before, but after some searching i have found very similar complaints from people with the vw passat. i am frustrated that no one can seem to fix it and i am concerned that i may have a lemon car. | |||
| 02/23/2004 | 34125 | 5 | |
| The vehicle burns oil prematurely. *ak | |||
| 04/17/2002 | 85 | 26 | 04/14/2002 |
| I bought the car 3 days later the problem(s) started. and they have been going ever since. shifting hard, display lights, would not start, wondows would not roll down, or iff they did, they made a loud thud. *ak | |||
| 2 | 04/24/2002 | ||
| #3 engine coil continues to burn out, causing vehicle to sputter and stall while driving. vehicle was repaired under a safety campaign two weeks ago ,and it experienced the same problem again. *ak | |||
| 08/22/2003 | 1 | ||
| Intermittently while driving at 70 mph suddenly speed decreased to 25 mph for 10 seconds. dealer had inspected vehicle several times, but problem still occurring. the problem. *ak | |||
| 01/23/2002 | 3922 | 3 | 01/09/2002 |
| I purchased the 2002 1.8t volkswagen jetta on 1/09/02. my service record begins on 1/23/02. from day one, i have pointed out that this car leaks/has wind noise from doors/windows. seals were replaced on drivers side doors on 6/27/02. leakage/moisture to date, is an issue. now there is visible water damage and mold growing along drivers side. issue- poor quality product. dangerous mold growing-health factor! ignition coil failure twice! radio has blown twice- faulty wiring! car lunges when started or hard to stop once running. my situation is not special. there are many others that have purchased this product and have their safety compromised. ignition coil is a suppose to be a recall, but only when they fail. volkswagen of america will not replace until you are stranded! this is a severe safety issue. mold growing in my car is a severe safety issue.*ak | |||
| 01/28/2003 | |||
| Dealer change the faulty coil pack but happen again and dealer refused to change the other two coil. please provide further information. ph | |||
| 01/19/2003 | |||
| Consumer stated that while driving at any speed and without warning the vehicle will shut off causing consumer to pull over. dealer notified. ts | |||
| 01/20/2003 | 17000 | ||
| When vehicle was at an idle, it started shaking and the engine light was flashing. consumer had vehicle towed. the dealership indicated that this was caused by the cylinder coil going bad. please provide more details. ts | |||
| 11/15/2002 | |||
| Consumer states the engine does not work,consumer states engine coil is failing. ts | |||
| While driving vehicle at any speed the engine looses power. took to dealer and dealer states' the emissions coil is defected. please provide any further information. ts | |||
| 12500 | |||
| While driving the engine light came on and vehicle lost all power. the driver had vehicle towed to the dealership, who indicated that the spark coil had shorted out. this is a common problem per dealership. ts | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM | |||
| 10/27/2005 | 62000 | 1 | |
| I own vw jetta 1.8 turbo 2002, at 2005 had a coolant bottle leaking into connection,cluster, coolant found at connector. since my car was under extended warranty by masterguard they just did a patch work overlaying horns to cluster and replacing the coolant bottle and cap leaving all major work which need to be done at this case to prevent following damage of entire wiring system causing complete failure of the car. so i would pay from my wallet $ 6000 or more when warranty expires. my car now started having all this problem due to that coolant migration left there. it's a manufacturer defect and needs to be repaired by manufacture. so,who is going to pay now for that? class action need to be taking against vw!!! *tr | |||
| 03/20/2009 | 71400 | 1 | |
| I have two problems, one with temperature coolant sign. many jetta's have this problem, it occurs every time i turn on the car, sign always comes on. this causes signals and computer programs in the car to be confused, and is always a dangerous light because i never know if there is something wrong with my car's coolant or radiator. i have replaced this part about two times through a mechanic shop with a vw part twice. still is a failure, and i read most jettas have this problem and it is ridiculous that vw can not fix this expensive part for its customers. also i had a problem with my alternator one day ago. my vehicle was forced to stall on the middle of the highway causing me almost to get into an accident. for some reason my car lost all its power, battery was only one or two weeks old, and now my alternator died. my car has only 71,400 miles on it, it is not very old, it is a major concern to see an alternator die that early in the car, makes me wonder what other major problems i have in the future, let alone what i had in the past. now i have to fix this car, and will take one week to fix and get the part ready, costing me almost $600 in repair. not only did my car break down on the highway but the car smelt like it was burning, very dangerous!!this a vw defect, and should be addressed to all vw owners about their alternators, it doesn't feel safe if this car keeps breaking down, tired of this car.other recalls about this vehicle make me want to question whether to drive it not, if it has a country wide brake problem in this car. *tr | |||
| 06/10/2005 | 32400 | 1 | 06/10/2005 |
| The coolant temperature sensor warning light comes on during cool and cold weather and stays on till the engine is warmed up. at which time, if the engine is turned off and then restarted, the warning light will remain out. there are no codes listed in the ecu. this issue has occurred continuously since the car was purchased in june 2005. *tr | |||
| 07/19/2003 | 33996 | 7 | 03/19/2002 |
| I purchased my jetta in march 2002, and experienced no major problems within the first 30,000 miles. on july 19, 2003, i brought the car to vw after hearing a rattling noise when making turns and idling at a traffic light (mileage: 33,996). the mechanics were unable to identify a problem, however at the same time, the ignition coils were replaced due to a vw recall, the first of several. i continued to contend with the rattling for several more months, and finally brought the car back to vw on november 14, 2003 (mileage: 39,038). at this point, the pressure hose was replaced under warranty. my car functioned without incident until july 2004, when i began to notice that the air conditioning worked sporadically. i did not realize the connection to the engine cooling system until august 25, 2004, when my car began to overheat. the vehicle was towed to the nearest vw service shop in, where i was charged $4 for a cooling fan fuse and $90 in labor (not to mention the brake light switch was replaced due to another product recall). i was charged $101.76, and the problem was still not solved! on august 27, 2004, i spent $659.04 in parts and labor to have both the ac and radiator cooling fans replaced (mileage: 52,650). i drove my car with no problems until november 16, 2004, when the check engine light came on. i spent another $93.28 for a new coolant sensor, coolant refill, and labor. the check engine light came back on in april 2005, and resulted in another trip to the mechanic, costing me another $45.53. on august 5, 2005 (mileage: 68k), my car overheated yet again. the current situation i am faced with is $450 in parts and labor to replace the water pump and $150 to replace a vacuum hose. i am hesitant to drive my car, for fear that it will overheat again, or worse, while i am driving it. *nm | |||
| 2 | 04/09/2002 | ||
| The engine light illuminated, the dealer stated the ignition coil was defective. the vehicle over heated, and the problem was diagnosed as a ruptured coolant pump. *ts *jb | |||
| 01/27/2003 | 32000 | ||
| Vehicle suddenly loss engine power and can not be driven. dealer notified. please provide additional information. ts | |||
| ENGINE AND ENGINE COOLING - COOLING SYSTEM - RADIATOR ASSEMBLY | |||
| 07/23/2002 | |||
| Vehicle ignition coil is faulty and dealer refuses to repair the coil. please provide additional information. ph | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 01/01/2011 | 110000 | ||
| First issue, the engine is burning oil. i've noticed that my car engine started burning oil when it had about 50,000 miles on it. it took me almost two years to prove to the vw dealership mechanics that the engine is burning oil. at 73,000 miles the vw dealership mechanics rebuilt the engine. my oil consumption normalized. now, at around 115,000 miles, i've noticed that the engine started burning oil again. 1,800 miles after an oil change, jiffy lube mechanic had to add 2.5qt of oil. shouldn't the engine last at least 100,000 miles after rebuild? it seems that this engine only lasts 45,000 miles. this feels like a major defect and vw has to recall the engine. second issue, my car is only 8 years old but it's on its third transmission. i had to replace transmission at 32,000 miles and again at 73,000 miles. i'm at 115,000 and i'm getting very worried because i'm starting to feel little jerks. this looks to be a 40,000 miles transmission. how can vw do this to consumers? it would seem reasonable to me if this transmission gets recalled. i'm not even mentioning many other malfunctions. one of which includes getting flooded during rainy season. i can't believe my car, 2002 vw jetta 2.0l gls was allowed to be on the market. | |||
| 10/24/2009 | 7500 | 1 | |
| 2002 vw jetta 2.0 stopped and sputtered on main highway because of ignition coil failure. the car has 7500 miles and vw acknowledges the problem for 1.8 liter engines but not for 2.0 liter. they are recalling 90000 1.8 cars but are charging $600 for the 2.0 fixes. surely, they bought them from the same supplier. *tr | |||
| 10/22/2006 | 87000 | 1 | 07/17/2002 |
| The oil pan is made of aluminum and the drain plug is metal. when my mechanic changed it out it was stripped causing me to have to pay for a new oil pan, screw and labor of about 440.00. i am requesting a full refund and asking vw to replace the drain plain with an aluminum screw or replace the oil pan. after reviewing vw blogs other cars are having this same issue. the second thins is the transmission service. i had been requesting over the last 3 years from the dealer that my transmission be serviced but they told me it was not serviceable. even my mechanic who called to fix the oil they also told him that because my transmission was not changing gears properly. he pulled it any and found that the fluid was black and the filter was clogged not allowing in fluid to flow through. had i waited two weeks more i would have had to replaced the entire transmission. another coast of about 120.00...total request from vw is 1000 for replacement cost and labor. *nm | |||
| 10/10/2006 | 45000 | 4 | 05/01/2002 |
| Engine revs high when accelerator is depressed, but does not accelerate. this happened a number of times when attempting to merge into high speed traffic. *nm | |||
| 05/10/2006 | 75000 | 1 | 10/18/2001 |
| I'm not positive this constitutes a safety issue, but it may in the event of an accident since an aluminum oil pan could be severely damaged and could cause an oil spill, but below is a portion of the letter i submitted to volkswagen using their online form. if this is not under your office's responsibilities, can you tell me who i should contact next? basically they told me it could take them 2 to 3 years to issue a recall if ever. thank you. i took my 2002 jetta in on wednesday, may 10th for what should have been a routine oil change, but $330 dollars later was obviously not. my mechanic informed me that i needed a new oil pan. something that is 99% of the time only replaced after an accident or after 15 years or so if it's rusted out. the reason: the oil pan itself is made of aluminum and the drain plug is made of steel. anyone with half an ounce of engineering or materials knowledge (something i would hope and assume a volkswagen parts designer has) knows that you don't manufacture a part out of a soft metal which has something screwed into it made out of a harder metal. the threads eventually get completely stripped after repeated oil changes. according to the service schedule in my owner's manual, oil changes are mandatory service required to keep the car under warranty. also this could very well present a safety issue in the event of an accident due to leaking oil if the pan was damaged since it's made of aluminum. what has angered me the most about this is that volkswagen obviously knows about this design defect and has not issued a recall. when my mechanic called the local volkswagen dealer (and where i purchased my car) the parts department told him oh yeah, we know about that problem. in fact we stock the redesigned part. the bottom of my new oil pan is now made of steel which it should have been in the first place. *nm | |||
| 05/17/2006 | 1 | ||
| My wife's 2002 jetta station wagon turbo has been nothing but trouble. only 30 k and today a $2,600 repair. valve for air conditioner pump broke and sent metal fragments through the system necessitating replacement of ac pump. cooling fan not working- that's $800.00. last repair was auto windows- idiot designers put in plastic components. my wife takes excellent care of her vehicle (oil change, etc.) and this inferior bit of workmanship just costs her more money. she will shortly be dumping this piece of crap for toyota corolla. *nm | |||
| 06/17/2005 | 22997 | 1 | 03/19/2005 |
| 2002 jetta wagon, bought with 16k miles; now has 23000. inspection report provided by sales dealer noted there were no sights of oil leaks, no visible smoke, normal oil pressure readings, etc. the oil was changed and the level checked just prior to purchase. car has used 4 quarts of oil in 7000 miles, with no leaks or spray and no visible smoke. vw dealership says to have the warranty cover this problem (60000 mi/4 year warranty), that they would have change the oil, then i must bring it in every 1000 miles for the next few thousand miles to get oil checked, despite the fact that i have receipts that establish that the car burned 2 quarts of oil in approximately 3500 miles of driving. they say it is normal for this vehicle to burn 1 quart every 3000 miles. no vehicle with only 22000 miles on it should be burning oil. i have discovered many other jettas have the same problem, and that owners are routinely told by vw it is normal to burn as much as 1 quart per 1000 miles. even if the car was only burning 1 quart every 3000 miles, i would consider this a defect, not normal. it's burning twice that. my concern is that vw has manufactured an engine that is inherently defective, and is telling customers that it is normal for low-mileage jettas to be burning oil to avoid honoring the warranty. i am also concerned that this process of bringing it in every 1000 miles is just designed to delay addressing the problem until the warranty expires. i only have until september to resolve this issue before the warranty expires; i wanted to have a record of the fact that the problem developed prior to the end of the warranty. | |||
| 09/20/2004 | 34000 | 50 | 08/22/2004 |
| The vehicle is a used 2002 volkswagen jetta 1.8t, standard transmission, 1) the vehicle was purchased used in 08/2004 and was driven normally for transportation of my family. the check engine light came on several weeks after purchase.*ak 2) the car began stalling frequently at all points of operation. the engine would simply stall at such points as comeing to a stop, accelerating, slowing for turn, or regular driving on freeway and surface streets. 3) we have taken it to the same dealership of purchase four times over five months for this same problem that is covered by the original factory warranty. parts replaced (from earliest to most recent visits): 1) mass air-flow sensor, transmission reset; 2) pipe from pcv to 3-way hose by valve cover, 1/2 moon seal below chain adjuster, cam seals, breather valve; 3) turbo recirc valve; 4) mass air-flow meter. | |||
| 01/01/2003 | 6000 | 3 | 07/27/2002 |
| Engine failure, radio failure, window wouldn't roll back up, vibrating speakers. w service shop failed to correct conditions on several occasions. *ak | |||
| 08/10/2004 | 30000 | 5 | 06/20/2002 |
| Was currently deployed in support of operation iraqi freedom for more than a year, my car was at my parents, being driven once or twice a week to keep engine in good shape. some of these things have been since returning in april 2004, others happened prior to leaving in february 2003. it's a 2002 jetta gls. i shouldn't be having these type of problems this soon. 1. oil plug on oil pan is almost stripped from getting oil changes (advised by 3 different garages). currently attempting to get a new plug, an oversized one per 2 garages. 2. patches of paint seem to be almost chipping away (on several spots all over the car). took it to the dealer & they said it was due to bird poop. my car stays in a garage & gets washed bi-weekly. 3. the coating on both inside door handles is peeling. 4. the window mechanism needed fixed. dealer fixed. 5. recall about brake light fixed by dealer. *jb | |||
| 01/10/2004 | 5 | 07/27/2002 | |
| 1) transmission slips, and causes a thud. have taken vehicle to dealership 3 times and nothing has been done to correct this problem. 2) led display disappears. have informed dealership of this problem twice and nothing has been done to correct this problem. 3) brakes are mushy. have informed dealership once and nothing has been done to correct this problem. 4) vehicle is sluggish when accelerating. have informed dealership once. 5) engine light has come on, and there is peculiar smell. have informed dealership once. *nm | |||
| 01/17/2004 | 27350 | 1 | 04/26/2002 |
| I own a 2002 jetta purchased from a vw dealership in towson md in april, 02. i have close to 30000 miles on my car. about two months ago i noticed that my oil light came on. it was about 2000 miles until my next oil change. oil is changed every 5k miles. when i checked my dipstick it was dry. i had to add about three quarts. now about every 1k miles my car consumes about 1.5 qt of oil. this is a big problem. i read the owners manual regarding oil consuption with the jetta and it said it will consume oil when the engine is new. mine is not. there are posts all over the internet regarding this issue and something has to be done.*ak | |||
| 11/15/2003 | 7 | 01/12/2002 | |
| I have a 2002 1.8t volkswagen jetta - i have experienced numerous failures. 1)radio has failed twice - in each instance fault was traced to a fuse - following radio failure i experienced repeated dead batteries until the radio was repaired. 2) abs failure detected when i was getting my radio fixed the second time 3)vehicle has failed to start on two occasions - i wait a minute and try again - it worked 4)my window fell into the door 5)i experienced an activation of numerous engine fault lights that reset following engine restart 6)the coating on interior door handle surfaces peels off easily 7)the chrome ring around the shift know is peeling. *ak | |||
| 02/01/2002 | 1 | 01/29/2002 | |
| Oil consumption. volkswagen says your oil should be changed every 5000 miles well i have a jetta and have run out of oil completely empty 3 times under 3000. i am currently undergoing an oil consumption with volkswagon. at this point i am at 3000 miles and i am 2 1/2 quarts low and still have 2000 miles till i have an oil change. there are no leaks, no oil on the engine. it is basically just disappearing on me. if i had not caught on to this, i could have blown the engine and it would have been my fault. once volkswagon studies my oil consuption study they will determine what they are going to do with it. i have had it with volkswagon. i feel as if i live there. i am there more than i am at home with all kinds of problems. (slamming of the transmission, feels as if breaks won't catch to stop, broken consult, rip in seat seams, replacement of side door panels because of peeling, broken back ashtray, piece of sun roof broken off hit me in head). *ak | |||
| 05/28/2002 | 2000 | 1 | 04/19/2002 |
| Excessive engine oil consumption. his is my second new jetta that burns engine oil. the car consumes 1 qt of oil per 2000 mi. taking into consideration this car had 7 miles when i lease it, and i drive under normal driving conditions this engine oil consumption, for me, is totally unreasonable. if i would not refill the engine oil between oil change intervals (5000 mi), the car would consume 55% of its total engine oil, possibly burning its engine. *ak | |||
| 05/16/1997 | 1000 | 8 | 01/26/2002 |
| I had both the passenger side window and the driver side window fall into the door frame within a matter of months. both times the windows were fixed, however, they were reluctant to fix the problem as if it had been my fault. i have a small child and i don't think he appreciates asphyxiation from so much wind in his face on the long drives to the dealer to be replaced. this is just one of the problems on this car, the clutch gets stuck (repaired twice), the sunroof trim broke off and needed to be replaced, the engine makes a rattling noise when shifting (fixed twice), stereo system swallowed my cd (twice before new system installed), and air conditioning releases an awful moldy smell when turned on which dealer refuses to attempt to fix. bought car in valencia volkswagen in valencia, ca. solution simple, traded in my 1yr old car for a better car, one that works! *jb | |||
| 09/28/2002 | 200 | 1 | |
| While driving, the vehicle suddenly decreased in speed. *jb | |||
| 10/24/2002 | 199664 | 10 | 08/16/2001 |
| I have been going to board walk volkswagen dealer in richardson and rusty wallace volkswagen in garland, texas for my repair for my car for more than 8 times. the car is still not repaired and i am very frustrated. the problem is that when i start my car, it shakes really bad i would have to warm it up for 5 minutes. sometimes the car dies while i am driving. i wrote a complaint letter to the rusty wallace because i purchased my vehicle there and the service manager (dan turk) seems to be avoiding my phone calls. i need help!! i would like to attach my letter of complaint (that i sent to the dealer) if i could. thank you. *jb | |||
| 1 | |||
| The vehicle experienced intermittent stalling. *ak *jb | |||
| 08/03/2002 | 12970 | 1 | 04/15/2002 |
| When the vehicle accelerated from a stop, the vehicle stalled momentarily and then accelerated. there was approximately a 3-5 second delay in acceleration. dealer was unable to duplicate problem.*jb *ts | |||
| 01/21/2003 | 15600 | 0 | 06/17/2002 |
| This is a complaint about the well known vw 1.8t ignition coil problem | |||
| 01/25/2003 | 29000 | 09/08/2001 | |
| I have experienced 3 separate incidents in the last 4 months where an engine coilpack in my 2002 vw jetta 1.8l turbo failed while i was driving the car. in each case, i have experienced a sudden, dramatic loss of power and the car begins to shudder. the last time this happened (1/25/2003), i was driving in traffic at ~45 mph and was nearly hit by another car due to my sudden engine trouble. vw continues to replace the coilpacks but acknowledges that they are prone to failing suddenly and without warning. the last time one failed, it was replaced with the newly designed coilpack which wasn't supposed to be failure-prone. i asked that each of the individual coilpacks (4 total) be replaced due to the fact that the older ones were susceptible to failure but was told that vw would only replace them as they failed. this time, the newly designed coilpack failed, as well as one of the other, older ones. i am awaiting 2 replacement coilpacks; however, they are the same design as the 2 which just failed. frankly, i am afraid to drive my car at highway speeds, as there is absolutely no guarantee that the same problem won't happen again without warning. | |||
| 01/24/2003 | 12/30/2001 | ||
| While driving the engine light goes on and very heavy vibrations are felt coming from the engine, it feels as if the car is shaking apart. after first occurrence vw repaired car and reported the problem as a faulty coil pack. two months later the same problem occurred, engine light goes on and very heavy vibrations are felt from the engine. i have scheduled an appointment to get it repaired again. | |||
| 12/26/2002 | 24000 | 2 | 09/15/2001 |
| Engine failure due to complete failure of 2 ignition coils. car does not get power, operates at dangerously low speeds, especially when you're on the highway. acknowledged by dealer as a major problem with 2002 1.8turbo vw/audi engines. manufacturer defect but will only permit replacement of coils that are bad even though they know the others may go too. | |||
| 01/18/2002 | 7800 | 05/26/2002 | |
| Problem with coil packs on 2002 vw jetta 1.8t. problem is widespread and incapacitates vehicle. presents a danger to the safety of anyone driving the car on major public highways. problem is widespread and a manufacturer recall must be made!!! | |||
| 12/03/2002 | 4036 | 1 | 05/15/2002 |
| Coilpack failure on the engine. the partial engine failure caused the car to shake violently while driving. it was difficult to bring the car over 25 miles per hour, even on the highway. after a few minutes, the car was smoking and smelled bad. the volkswagen dealer told us that lots of cars, particularly the ones with 1.8t engines, are having this failure. he said that volkswagen is aware of the problem but that the part is on a national backorder. our car was in the shop for almost three weeks. | |||
| 01/08/2003 | 1 | 01/18/2002 | |
| While driving at any speed and with no warning engine check light would come on; then, vehicle would shut off. dealer notified. ts...*ak | |||
| 12/03/2002 | 1 | ||
| While traveling on the highway and without prior warning, vehicle shut down and wouldn't restart. please furnish additional information dealer is aware of the problem.*jb | |||
| ENGINE AND ENGINE COOLING - ENGINE - DIESEL | |||
| 04/10/2009 | 94000 | 2 | |
| My driver's side window suddenly stopped working. i took it to a repair shop and the mechanic said that piece that holds the window in place was stretched and about to break. when i spoke with a friend who used to own a jetta of the same year, make, and model as mine, he said that the same thing had happened to his vehicle. he said that there had been a recall on this part. when i checked the nhtsa's web site, however, i could not find this recall. *tr the consumer had problems with the engine and the sterring column was defective. the engine light illuminated right after the vehicle was purchased. updated 06/01/09.*jb | |||
| 01/20/2008 | 50000 | 4 | |
| I have a 2002 jetta gls tdi. i am constantly replacing glow plugs. have a coolant temp code reading for quite some time and also fuel injection pump, which is probably what is causing glow plugs to go bad. *tr | |||
| 10/11/2002 | 33000 | 6 | 07/10/2002 |
| The tubo power in my vw jetta 2002 tdi model failed multiple times over a two year period. vw dealer in manchester, nh was not compident enough to go beyond what the diagnosis machine was telling them to fix. vw manufacturing was more than reluctant to cover costs to fix the problem even though the problems started before the warranty was up | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE | |||
| 11/25/2002 | 2 | 01/01/2002 | |
| Ignition coil packs are faulty on 2002 volkswagens with 1.8t engines. there are four of these parts on each 1.8t engine. this problem causes the engine to misfire to the point of the car will stall and can not be driven. my 2002 jetta 1.8t wagon has been towed to the shop twice in the past month for the same problem. the first time only one coil pack was replaced, leaving three faulty ones still installed. a couple weeks after the first coil pack was replaced another one failed. currently my car has been in the shop for 15 days waiting on the part to arrive from europe. my car has been in the shop for 19 days total in the past two months. when the part arrives, volkswagen claims they can only replace one damaged coil pack (not all four faulty ones) because the parts are in such high demand. the vw service garage in durham, nc (southern states vw) told me they have 8 cars waiting on these parts to arrive. the national vw customer service center told me vw is replacing only one coil pack per car, trying to get as many cars back on the road as possible, admitting that any of the other original coil packs may fail again at any time. if there are eight cars on the lot in durham, nc there must be hundreds or thousands of vws across the us in garages across the country with this same problem! vw of america realizes this problem, yet they refuse to do a recall due to limited supply of parts. meanwhile everyone will be still stuck with a car who's engine may fail at any time due to this faulty engine part! this is a dangerous car to own! someone needs to put pressure on vw of america to recall all 2002's jetta and beetles with 1.8t engines. dt | |||
| 08/31/2002 | 1 | 10/01/2001 | |
| Engine coils fail while driving loss of power dangerous. vw knows about the problem, refuses to fix all coils, says we have to wait for them to fail that causes accidents. safety related recall of all coils required. dt | |||
| ENGINE AND ENGINE COOLING - ENGINE - GASOLINE - TURBO-CHARGER | |||
| 05/08/2005 | 09/14/2002 | ||
| September 2002 - leased 2002 vw jetta 1.8t. july 2003 - check engine light came on, ignition coils had to be replaced per recall. november 2003 - plumes of black smoke came out of tailpipe - they determined the oxygen sensor needed replacing. november 2003 - (a day later) smoke still coming out of tailpipe, they determined there was oil in the turbo, they had to remove and install new turbo charger and there was an oil leak, they had to remove and install oil line. november 2003- car making whoosing noise, had to rescure loose intake hose. may 2004 - replace breaklight switch per recall. july 2004 - drivers side window fell - had to have both windows and clamps replaced per recall. (if this had happened after hours, my car could have easily been vandilized, fortunately it was during the day and i was near the dealer so they were able to get them wedged shut before they could get the car in to be fixed.) july 2004 (a day later) - battery died, got jumped and was towed to shop, it was determined i needed a new battery. no problems for almost a year, thought i was homefree... may 2005 - clacking noise in engine, sludge on dipstick and in oil fill cap. no oil light or check engine light ever came on. had to also have hazard switch replaced per recall. i am currently waiting to see if they will cover the repairs under my warranty. my car needs to have the oil pan removed to see if there is any further damage. i was never told to you use synethic oil in my car and that apparently is the cause of the sludge problem. from looking online, it seems many more people than just myself have had this problem. vw needs to recall this. | |||
| ENGINE AND ENGINE COOLING - ENGINE - OTHER FUEL TYPES - TURBO-CHARGER | |||
| 09/20/2004 | 34000 | 50 | 08/22/2004 |
| The vehicle is a used 2002 volkswagen jetta 1.8t, standard transmission, 1) the vehicle was purchased used in 08/2004 and was driven normally for transportation of my family. the check engine light came on several weeks after purchase.*ak 2) the car began stalling frequently at all points of operation. the engine would simply stall at such points as comeing to a stop, accelerating, slowing for turn, or regular driving on freeway and surface streets. 3) we have taken it to the same dealership of purchase four times over five months for this same problem that is covered by the original factory warranty. parts replaced (from earliest to most recent visits): 1) mass air-flow sensor, transmission reset; 2) pipe from pcv to 3-way hose by valve cover, 1/2 moon seal below chain adjuster, cam seals, breather valve; 3) turbo recirc valve; 4) mass air-flow meter. | |||
| 01/27/2003 | 2800 | 3 | 01/22/2002 |
| Vw jetta & audi turbo engines have been found to have defective coils. ph | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 01/22/2010 | 124500 | 1 | |
| I recently purchased a 2002 vw jetta and just found out that the catalytic converter needs replacement. i was very surprised when my mechanic informed me he has seen many 2002 jettas with this problem. he said it was related to a problem with a bad coil that was part of a recall and caused the catalytic converters to fail abnormally fast. i am very disappointed that it appears vw knows about this issue and is ignoring the issue. the repair costs more than $1000 and i am unable to pass state inspection without getting it done. *tr | |||
| 08/29/2003 | 24000 | 1 | |
| Check engine light continuously comes on, completed recall for brake switch, epc light continues to come on, car stalls while waiting for a light to change very dangerous. after a night of rain, leak in passenger side floor mold growing car will have a very hard start or no start at all in the morning, replaced battery 3 times. changed o2 sensor 2x, car burns oil continuously, interior lights go out when they feel like it, brake lights die out fast, changed brake lights and signal lights at least 5x. *tr | |||
| 12/02/2004 | 50000 | 1 | 09/01/2001 |
| The torque arm sheared off. as a result, axle transmission was not bolted to the frame. *ak the consumer stated that the vehicle was parked. the vehicle was put in reverse and it started bucking and making a lot of noise. the vehicle would not shift from gear to gear without bucking. the steering wheel was not steering correctly. exhaust became loud. *tc | |||
| 04/15/2003 | 42000 | ||
| 3 engine coils have failed and have been replaced. now the transmission is gone and they are replacing the whole transmission the left front door latch has failed too. | |||
| 06/10/2003 | 1 | ||
| While driving at any speed and with no warning consumer can strongly smell fumes inside the vehicle . dealer notified. *ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||
| 01/05/2007 | 1 | ||
| 2002 volkswagen jetta customer states that the catalytic converter warranty claim was denied for the second time and this is an appeal letter**cc the consumer stated the first denial lacked an actual reason and the second denial stated the repair to his vehicle was not considered an emergency. the catalytic converter and oxygen sensor were replaced. *jb | |||
| 04/10/2007 | 1 | 08/01/2004 | |
| The cabin of the 2002 volkswagen jetta emits a waxy odor that i am concerned represents engine fumes. i have had the car inspected by several mechanics, and, while they could identify the odor, they could not identify the source. this odor caused me and my passengers to suffer burning eyes and nausea. *ak | |||
| 07/14/2005 | 76000 | 1 | 05/16/2002 |
| 2 times i had to replace a faulty 02 sensor 1st time engine temp sensor. rear left light burned out 3-4 times within 80 000km. said it's easier to replace then find the problem at dealership. have done oil consumption tests 1 litre of oil per 3161km. saying that this normal. this dealership have recommended flushing the engine. changing the grade of oil. do not drive in rush hour traffic. most of the consumption occurs on the highway and not in traffic. change the oil instead of 8000 km at 5000km??? this is what volkswagen has recommended. the most interesting part was watching the mechanic when it consumed the most amount between oil consumption test. he started looking for leaks again & added oil. rattling in driver side door and window fell into door passenger side. fixed window and rattling still seems to be noticable. *jb | |||
| 05/08/2005 | 09/14/2002 | ||
| September 2002 - leased 2002 vw jetta 1.8t. july 2003 - check engine light came on, ignition coils had to be replaced per recall. november 2003 - plumes of black smoke came out of tailpipe - they determined the oxygen sensor needed replacing. november 2003 - (a day later) smoke still coming out of tailpipe, they determined there was oil in the turbo, they had to remove and install new turbo charger and there was an oil leak, they had to remove and install oil line. november 2003- car making whoosing noise, had to rescure loose intake hose. may 2004 - replace breaklight switch per recall. july 2004 - drivers side window fell - had to have both windows and clamps replaced per recall. (if this had happened after hours, my car could have easily been vandilized, fortunately it was during the day and i was near the dealer so they were able to get them wedged shut before they could get the car in to be fixed.) july 2004 (a day later) - battery died, got jumped and was towed to shop, it was determined i needed a new battery. no problems for almost a year, thought i was homefree... may 2005 - clacking noise in engine, sludge on dipstick and in oil fill cap. no oil light or check engine light ever came on. had to also have hazard switch replaced per recall. i am currently waiting to see if they will cover the repairs under my warranty. my car needs to have the oil pan removed to see if there is any further damage. i was never told to you use synethic oil in my car and that apparently is the cause of the sludge problem. from looking online, it seems many more people than just myself have had this problem. vw needs to recall this. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CATALYTIC CONVERTOR | |||
| 03/25/2007 | 79000 | 1 | 02/14/2007 |
| Tl*the contact owns a 2002 volkswagen jetta. while driving 45 mph, the contact heard a noise coming from the rear of the vehicle near the exhaust pipe. the mechanic stated that the failure was electrical and caused the catalytic converter to malfunction. the manufacturer stated that it was the contact's responsibility to repair the vehicle. the current mileage was 80,260 and failure mileage was 79,000. | |||
| 05/02/2007 | 118500 | 2 | 02/01/2006 |
| Tl*the contact owns a 2002 volkswagen jetta. the contact stated that the vehicle failed inspection due to the catalytic converter. he had an extended warranty, but was informed that the mileage exceeded the warranty. the mil light has been illuminated since may of 2007 due to the catalytic converter. the vehicle has been inspected and diagnosed twice. the contact was informed both times that the catalytic converter needed to be replaced. the vehicle has not yet been repaired. the current and failure mileages were 118,500. updated 12/12/07 | |||
| 09/06/2006 | 15 | 08/12/2002 | |
| I have had several problems with my mil light since my 5 yr/50,000 mile warranty expired-in fact, i have lost count as to how many times i've had to take my car in (the number of failures listed below is just an estimate). the first time this light came on, the car had 52 or 54 miles on it. it was only a few days old. apparently something had cracked. in march of this year, three of the cables broke, then not two weeks later the other three broke. the problems just kept adding up. i have tried to be patient with this dealership, but simply cannot understand why on average, i end up back at the dealership, getting my car serviced on average, two weeks after the car's initial appointment. the last time i went in, i spoke with the manager. first, he disparagingly asked me if i was making sure to fill the gas tank with premium gas, as is written on the gas flap. he then proceeded to ask if i was tightening the gas cap. he reassured me that i should not have further problems with this specific part, because all the parts pertaining to this specific light have been replaced. lo and behold, two days ago, my mil light went on. on average, each time i visit this particular dealership service department, i end up paying $350-600 dollars. somehow, that does not seem right. i have been following the service department's instructions, and to my dismay, this long-standing, extremely expensive problem has not been resolved. *jb | |||
| 10/15/2005 | 78000 | 1 | 07/04/2005 |
| A 2002 jetta volkswagen, 2.0 ltr engine, catalytic converter gone bad. engine light came on in october, right around 78,000 miles. had it checked in december and found faulty o2 sensors. changed those. engine light still on. had technician do a thorough car check, found original fuel filter (at 80,000 mi.), new spark plugs, checked electrical to make sure not shorting out, changed wires, made sure o2 sensors operating correctly, checked with other technicians on internet to do all possible checks, changes, and fixes. nothing else can be done. technician checked with his dealer and found catalytic converters are on backorder until christmas 2006 for the exact same part, car, and type. *jb | |||
| 02/03/2006 | 53371 | 3 | 01/30/2006 |
| Purchased car on 1-30-06 took it back on 2-3-06 because of check engine light, took it back again on 2-7-06 because of check engine light, and took it back again on 2-14-06 because of check engine light was told it was catalytic converter but is not covered under warranty for me to have it fixed it will be 1100 dollars but part is on a massive back order. *jb | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL - CRANKCASE (PCV) | |||
| 03/12/2005 | 123000 | 1 | |
| The oil crank case developed a crack, causing oil to leak onto the ground. the cause has yet to be determined.*ak | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - MANIFOLD/HEADER/MUFFLER/TAIL PIPE | |||
| 07/24/2004 | 4 | 01/26/2002 | |
| Purchased car in january 2002 new from dealer, in shop 2 days later tire not installed, causing it to go flat, happened again 2 days after that, and again the next week, finally rims and tires were replaced problem solved. then hand brake failed, in shop to fix, 2 weeks after it was returned failed again, fixed, then 3 weeks after that if failed again, then the window brackets broke, then engine failed that was supposedly on a recall part, was fixed, then it failed a few months later again, supposedly fixed, then it failed again only this time they said it was the catalytic converter, then it failed again this time they said it was the oil pump and hose and blamed that on us, then it failed again, was fixed, and now it is completely down again. *ak | |||