Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 12/06/2008 | 87000 | 1 | |
| I purchased a 2002 vw in 2005. i had a car accident in dec '08. shortly after the collision place repaired my car. the vehichle started misfiring and essentially wasn't drivable. the control arm bushing were replaced $800 (at the vw place) and the service dept said that they would check fluids in particular the transmission fluid. i was told that the transmission didn't have the updated tranmission control module (tcm) and had to replaced ( $700 part and 300 labor) the service technican did state that this was the first step in diagnosing and correcting the problem and that that this was a known issue but not a recall. well $1000 spent on this still did not fix the problem and now they say the next step is to replace the transmission on a car that has 87k miles another 4k. well, i can honestly say that vw is unreliable and does not stand behind their name, product or reputation. this is shameful. i am very dissafied and learned that there are numerous customer complaints on the web related to transmissiion, tcm on the vw 2002 - 2006 model. vw should be held liable and compensate for this a defective/inferior product. *tr | |||
| 04/14/2008 | 72501 | 1 | |
| I purchased the 2002 volkswagen jetta in august of 2006. the first set of repairs was on 3/2007 at 64,332 mi check engine light mulitple misfires: p0300, p0301, p0302, p0303, p0304 replaced ignition coils cost: $200.11 second repair took place in april of 2007 took car in for recall - replacement of brake light switch check engline light was back on - replaced temp. sensor cost: $199.33 car was jerking into gear, downshifting hard and sluggish. brought car into dealserhsip in april 2008 worn strut brushings needs rear pads needs rotors check engline light on again needs new coils again spark plugs temp sensor again new t-stat fans not working hoses under intake broken needs new transmission diagnosis cost: $149.21 estimated cost of repair: $6,500.00. *tr | |||
| 12/17/2002 | |||
| Consumer states while driving the vehicle the vehicle would jerk back in forth. ts | |||
| SUSPENSION - FRONT | |||
| 05/01/2011 | 113500 | ||
| My right front coil spring snapped due to a defective spring. i opened my car door and sat in my car and heard a loud bang. it turned out that 1/2 of a coil snapped off of my right front spring. it looks like rust was not an issue and the spring was defective and failed. i'm glad i was not driving when this happened. i have contacted vwoa to notify them of the failure and am asking them to repair the part at no cost to me even though the car is out of warranty. | |||
| 09/03/2006 | 92000 | 1 | 12/14/2001 |
| Way to many to list here. i have had problems from the start. more than $7000 worth of repair (plus more that was covered by warr) the final item that caused me to say i would never consider another vw product was the engine damage caused by a timing belt failure. all services were performed at the dealership. the users manual states inspection of the belt at services (that i paid for) and replacement at 120,000 miles. i only had 92,000 miles. it will cost $5,000 to repair the engine. it is not cost effective to repair this car. it was a great car to drive but quality control is poor at best. *nm | |||
| SUSPENSION - FRONT - SHOCK ABSORBER | |||
| 02/15/2003 | 1 | ||
| The front shocks failed. *jb | |||
| SUSPENSION - FRONT - WHEEL BEARING | |||
| 06/01/2004 | 56000 | 1 | 11/16/2001 |
| Both front wheel bearings failed with less than 60,000 miles. front right electric window fell into door at 65,000. replaced spool and broken retention clips. radio has failed 3 times and been replaced twice. third time i had to reset fuse #42. old parts are available. *ak | |||
| SUSPENSION - MULTIPLE AXLE - TORQUE ARM | |||
| 12/02/2004 | 50000 | 1 | 09/01/2001 |
| The torque arm sheared off. as a result, axle transmission was not bolted to the frame. *ak the consumer stated that the vehicle was parked. the vehicle was put in reverse and it started bucking and making a lot of noise. the vehicle would not shift from gear to gear without bucking. the steering wheel was not steering correctly. exhaust became loud. *tc | |||
| SUSPENSION - REAR - SPRINGS - COIL SPRINGS | |||
| 10/12/2002 | |||
| While driving vehicle's coil packs failed causing vehicle to stall. dealer notified and refuses to repair all faulty parts. please provide additional information. ts | |||