Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SUSPENSION | |||
| 12/17/2010 | 75000 | ||
| Tl-the contact owns a 2005 volkswagen jetta. while driving 45 mph and the bolts from the drive shaft from the passenger side came loose. the engine was on but the vehicle would not move. the vehicle was towed to his home. the manufacturer was called and informed him there were no recalls and offered no other assistance. the failure mileage was 75,000.-mw | |||
| 10/27/2005 | 1 | 03/27/2005 | |
| Dealership: lindsay volkswagen of dulles manufacturer: volkswagen i have never heard from vw customer care since my initial complaint, filed 10.27.05 at 9:12 p.m., reference number 804030825. i called in nov 05' to check on the status and a customer service rep told me i should file again (i have a reference number for that, too). i've yet to hear from them to this day. since i bought my vw jetta tdi 05' in march 05, i have documented how the vw dealership replaced the transmission module component, dealt with occurring problems with the asr light and a separate glow plug light situation, plus upper front strut mounts replacements. each incident has equally colorful stories too detailed for your database character limitations. *jb | |||
| 08/25/2005 | 1 | ||
| I purchased a certified pre-owned 2005 volkswagen jetta gls tdi from randy hiley volkswagen on august 25th 2005. i took the car into north point volkswagen in sherwood, arkansas to have the fuel gauge checked out on september 2nd 2005. the service tech took me to the shop to look at the car. he asked me if i knew the car was damaged, i said no. the salesman had said it had never been wrecked and if it had been wrecked they would sell the car at wholesale. the service tech at north point showed me the fuel pump/fuel gauge-sending unit had been broken. he said the only time they have seen this happen is if a car had been in a wreck. they put the car on the lift and found that the car had been repaired on the driver's side. we found bad welds, and no paint/rust protectant. hiley paid for the fuel pump to be replaced. if you look at the vw web site for certified pre-owned you'd see that it shows under the underbody tab no sign of damage. i called hiley vw to see what they were going to do about this. to which they said, there is nothing we can do. (hiley, general manager). i have had hiley fix a seat belt problem and check four wheel alignment on the car. after i argued with general manager about all the problems with the car. i'm tired of arguing! which i had to drive to arlington. the air bag light in on now. i took the car into moffitt vw. they say it's a problem with the seat belt. there's a flaw in the windshield. there are no doorsill protectors on the driver's side of the car. the rear passenger seat will not lock into place. there may be more wrong with the car, i have stopped looking. i have submitted a consumer complaint form with the texas attorney general's office and the arkansas attorney general's office. i have also submitted a complaint form with the better business bureau. what does this mean certified? is it just a way to dump a not up to snuff car on an unsuspecting customer? | |||