Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| POWER TRAIN - DRIVELINE - DRIVESHAFT | ||||||||||||||||
| 09V164000 | VOLKSWAGEN OF AMERICA, INC | from 06/15/2005 to 11/29/2008 | V (Vehicle) | 25594 | 06/30/2009 | MFR | VOLKSWAGEN OF AMERICA, INC | 05/19/2009 | 05/18/2009 | |||||||
| Defect Summary | Volkswagen is recalling 25,594 my 2006-2009 jetta 5th generation equipped with 2.01 engine. the fastening screw contact surfaces on the driveshaft cover plate may not have been manufactured to factory specifications. some screws may not have been torqued properly during assembly and could loosen over time, causing a knocking sound when the vehicle is in motion. the driveshaft screws could loosen to the point where the driveshaft detaches from the gearbox. | |||||||||||||||
| Consequence Summary | If the vehicle is moving when this happens, the detached driveshaft could cause damage the gearbox housing. a damage gearbox housing could leak gearbox oil onto the street and create a risk of a vehicle crash for both the driver and other motorists. | |||||||||||||||
| Corrective Summary | Dealers will inspect the driveshaft screws and replace the screws free of charge. the recall began on june 24, 2009. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen recall no. 40j2/s4.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||||
| TB-35-11-01 | 06/06/2011 | 10041250 | Ready | 09/21/2011 | |
| TB-35-11-01 | 06/06/2011 | 10041250 | Volkswagen: the gear box has a momentarily delay while accelerating. *rm | 09/21/2011 | |
| VWP-10-06 | 12/03/2010 | 10037805 | Volkswagen: warranty information for th e transmission valve body. *rm | 06/06/2011 | |
| POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM) | |||||
| TB-01-11-30 | 12/22/2011 | 10043286 | Volkswagen: on certain model year vehicles, experiencing harsh up/down shift in gears 1-2, 2-3 or 3-2, 2-1. especially during temperatures below 60 c (140 f). programming software update is provided for ecm, tcm and valve body replacemen | 03/09/2012 | |
| POWER TRAIN - CLUTCH ASSEMBLY | |||||
| CSC-37E6/S8 | 08/01/2010 | 10036970 | Volkswagen service campaign: see document search button for owner letter. in some vehicles it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing the clutches inside the transmission | 04/25/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| POWER TRAIN | |||
| 10/26/2012 | 99500 | 1 | |
| Tiptronic transmission failure to defective valve body that should have been covered under extended warranty but denied by vw. took car in several times during the extended warranty period that i purchased, one time for shifting issues at low speeds. they were unable to duplicate problem and there were no error codes. the extended warranty that i purchased but the extended warranty issued by vw was good for 7 years or 100,000. at approximately 99,500 problem had been getting worse so i took it back to the dealership. i was informed that it still was not throwing an error code but in the master technician's opinion, the transmission had a problem but it was not the fault of the valve body, the covered part. also, this is a non-serviceable transmission meaning the entire transmission would have to be replaced rather than rebuilding. took to an independent service center who diagnosed it as a defective valve body (the part covered under the extended warranty). in the process of replacing the defective part, a rebuild kit and torque converter were replaced as part of this process. submitted the invoices to vw. received letter that payment for repairs was denied because the invoices that i submitted stated that the repair performed were to replace the entire transmission and torque converter. not true. called customer service. detailed everything i did here. after some checking, the representative regretted to inform me that they could not help in covering the costs of the repair. to say that i am frustrated beyond belief is putting it mildly. *tr | |||
| 10/26/2012 | 99500 | ||
| Tiptronic transmission failure to to defective valve body that should have been covered under extended warranty but denied by vw. took car in several times during the extended warranty period that i purchased, one time for shifting issues at low speeds. they were unable to duplicate problem and there were no error codes. the extended warranty that i purchased but the extended warranty issued by vw was good for 7 years or 100,000. at approximately 99,500 problem had been getting worse so i took it back to the dealership. i was informed that it still was not throwing an error code but in the master technician's opinion, the transmission had a problem but it was not the fault of the valve body, the covered part. also, this is a non-serviceable transmission meaning the entire transmission would have to be replaced rather than rebuilding. took to an independent service center who diagnosed it as a defective valve body (the part covered under the extended warranty). in the process of replacing the defective part, a rebuild kit and torque converter were replaced as part of this process. submitted the invoices to vw. received letter that payment for repairs was denied because the invoices that i submitted stated that the repair performed were to replace the entire transmission and torque converter. not true. called customer service. detailed everything i did here. after some checking, the representative regretted to inform me that they could not help in covering the costs of the repair. to say that i am frustrated beyond belief is putting it mildly. | |||
| 08/15/2011 | 75000 | 1 | |
| Was accelerating onto the expressway during rush hour from full stop at on ramp due to traffic congestion and at around 20 or so mph the car loss power and the rpm quickly increased as if you were pressing the clutch in a manual transmission vehicle, this is a automatic vehicle so the issue was definitely caused by a malfunction somewhere within the driven train or electrical sensors controlling the drive train. since that time this frightening issue has been increasing in frequency. this is a dangerous issue that needs to be addressed before someone is injured. a basic internet search shows that my case is not unusual for this vehicle. *tr | |||
| 08/15/2011 | 75000 | ||
| Was accelerating onto the expressway during rush hour from full stop at on ramp due to traffic congestion and at around 20 or so mph the car loss power and the rpm quickly increased as if you were pressing the clutch in a manual transmission vehicle, this is a automatic vehicle so the issue was definately caused by a malfunction somewhere within the driven train or electrical sensors controlling the drive train. since that time this frightening issue has been increasing in frequency. this is a dangerous issue that needs to be addressed before someone is injured. a basic internet search shows that my case is not unusual for this vehicle. | |||
| 04/19/2012 | 45500 | ||
| While driving on a major hughway, my vw's dsg transmission started slipping and shifting erratically. the engine rpms would increase to 6000 then drop suddenly to 500. while this was happening, the engine would suddenly reengage, causing the car to surge and buck. the transmission would then slip again, and the engine surging and vehicle bucking cycle would continue. symptoms of the dsg transmission failure occuring; transmission would slip. rpms would increase then decrease suddenly and without warning. engine would engage then disengage causing the vehicle to violently buck, shake, and jerk. the prnds nomenclature would flash rapidly, indicating a fault within the system. the final indication of the severity of the dsg transmission's complete failure was the cars inability to move under throttle. the cars velocity was completly uncontrollable. i am very meticulous about the maintenance of my vehicles. vw requires a fluid and filter change at 40,000 for the dsg. i had mine done at 39,000 this happened on i70 on the border of pa/md. i was able to move the car to the shoulder without loss of life or property. however, had this dsg/transmission failure occcured on 495 in va/md, ( which was my location just 2 hours prior) the results could have been catastrophic. vw is well aware of this issue with its dsg transmssion, both domstically and internationally. note the vin specific recall in the us for dsg/mechatronic/ temp sensor. however, this issue is widespread. my vin is not specified in the recall, yet my vehcle has experienced the same issue and failure as that specified in the recall. the failure of my dsg transmission was completly unexpected and without warning. had i not had the oppurtunity to pull my car safely to the side of the road, the results could have been severe injury or worse yet, loss of life for me or other drivers. | |||
| 06/25/2011 | 57000 | ||
| Stalling on highway, local roads | |||
| POWER TRAIN - AUTOMATIC TRANSMISSION | |||
| 10/14/2010 | 21000 | ||
| Tl*the contact owns a 2007 volkswagen jetta. the contact stated that when he depressed the accelerator pedal to pass another vehicle or move faster, the vehicle would suddenly slow down. the vehicle would also take up to three seconds before it would move forward at a moderate speed. the contact stated the failure was called intermittent accelerator hesitation related to the transmission. the failure occurred four times. the contact called the dealer who stated the vehicle had to be inspected. the dealer notified the manufacturer of the failure. the vehicle was not repaired. the current mileage was approximately 27,000. the failure mileage was approximately 20,000. | |||
| 06/01/2007 | 31000 | ||
| Tl* the contact owns a 2007 volkswagen jetta turbo diesel. the contact stated that when driving at various speeds, the transmission would engage into neutral causing the vehicle to stall. the vehicle was taken to the dealer where the contact was advised that she was not properly driving the vehicle and that the contact would need to learn to drive the vehicle correctly. the manufacturer was contacted who did not offer any assistance. the vehicle was not repaired. the vin was not available. the failure and current mileage was 31,000. | |||
| 06/01/2007 | 31000 | ||
| Tl - the contact owns a 2007 volkswagen jetta turbo diesel. the contact stated that while driving the transmission goes into neutral and the vehicle stalls. the vehicle was taken to the dealer who advised to take it out on the field and learn how to drive it. the manufacturer was contacted who did not offered any assistance. the vehicle was not repaired. the vehicle identification number was not available. the failure and current mileage was 31,000. pm | |||
| 10/01/2009 | 30000 | ||
| My transmission jerks / jolts significantly while my car is coming to a stop. this occurs pretty regularly, usually once on my way to work every morning when i pull up to a stop light after driving for approx. 25 minutes. it does this jolting no matter who is driving the car. this began happening last year. i have taken it into my dealer twice and they were unable to diagnose and resolve the issue. they did make me aware of a recent recall on a specific type of vw transmission for the same complaint of jolting however my type of transmission is currently not covered in the current recall. i believe they have a bigger issue with their transmissions. | |||
| 04/02/2010 | 65000 | ||
| 2007 vw jetta 2.0 w/ dsg - dual mass flywheel failure identified by dealership. this has been an issue with 2007-2009 vw's with dsg. | |||
| 08/26/2009 | 19900 | 1 | |
| My 2007 vw jetta gli went into neutral and not allow me to pull away from a red light. the car drifted back and suddenly lurched into gear and pulled away finally. the car has done this 2 or 3 times since and is currently being checked by my local vw dealer. i have spoken to vw customer service regarding the dsg issues. my car is not currently under any recall or extended warranty program according to their records when checking my vin. there have been other strange shifts, but the lack of power when pulling out is very scary and unsafe. i have not experienced the flashing of the gear indicator lights in the multi function display. *tr | |||
| 12/01/2008 | 33000 | 1 | |
| I own a 2007 volkswagen jetta gli with a 2.0t engine and a direct shift gearbox (dsg) transmission. at approximately 33,000 miles (in 12/2008), my dsg transmission failed while driving on a main 40mph road into my job. i lost power at about 20mph while turning left in front of oncoming traffic but was luckily able to coast into my works side roads to pull over. the loss of power was accompanied by the flashing of all transmission gear lights (prdns), which is typical of all dsg transmission failures from what i have read. vw completely replaced my transmission under warranty and never told me exactly which part of my dsg actually failed. they claimed that they simply remove the entire transmission and send it back to vw. there is a current recall for a small number of 08-09 dsg equipped cars, which was implemented because a faulty temperature sensor can cause the transmission to shift to neutral and all power would be lost, resulting in a dangerous situation. this power loss is what i experienced, and although my problem was likely unrelated to the current recall rationale, was dangerous to me nonetheless. i visit a vw enthusiast website where dsg failures on all model years are more commonplace than should be accepted. if this high failure transmission results in a dangerous condition, vw should remedy the problem by fixing all dsg models with updated components for all known commonly failing dsg components. at the very least, vw should also extend dsg warranties to 100,000 miles to cover repairs to this costly transmission. *tr | |||
| 07/04/2009 | 28000 | 1 | |
| I was driving on the highway going about 65 mph using the cruise control and my car was in drive. all of a sudden, the car hesitated, and started to slow down for no reason. i saw on the multi-function display the prnd was flashing. i went to push the gas pedal, and the engine just revved freely and no power was applied to propel the car. i had to coast to a stop and restart the car in order to get it to move again. *tr | |||
| 04/01/2009 | 35000 | 1 | |
| The car began to have jerky shifts and then began lurching at slow speeds in first. in certain cases the gear would grab and then let go allowing the car to suddenly roll backwards on hills. the mechatronics unit was replaced after 35000 miles and then the second unit lasted for 1300 miles. i am now waiting for my second replacement unit. note this is a jetta gli with 2.0t and 6 speed dsg transmission. *tr | |||
| 05/01/2007 | 10500 | 1 | 01/02/2007 |
| Driving down road at normal speeds(55-65) an annoying clunking consistently going on under front drivers side of car. taken it to sendell volkswagen 4-5 times now and a cv shaft is bad but they say volkswagen of america refused repair and said drive it til it breaks or gets worse! and a clunking noise is coming from transaxle at light throttle at 55-60 and other speeds with the dsg gearbox. they heard it and `can't seem to put their finger on it' so they stuffed foam under panels inside car to deaden the noise. still no repair to date!! *jb | |||
| 05/15/2007 | 200 | 10 | 05/01/2007 |
| Tl*the contacts own a 2007 volkswagen jetta. the contact has been experiencing brake failure since the first two weeks after the vehicle was purchased. he stated that the brakes grind whenever he attempts to stop. while driving 45 mph, he attempted to accelerate and the vehicle hesitated. on june 11, 2007, he arrived at wellesley volkswagen and spoke to the service manager. the service manager acknowledged that the transmission was faulty and discovered an error registered in the computer. wellesley would not provide a loaner vehicle, but the contact was able to retrieve his vehicle within a few days. however, the brakes continue to grind. he called volkswagen, but no one would speak to him. the current mileage is 3,000 and failure mileage was 200. updated 09/18/07. *jb updated 01-16-08. *kb updated *jb | |||
| POWER TRAIN - AXLE ASSEMBLY - AXLE SHAFT | |||
| 05/01/2007 | 10500 | 1 | 01/02/2007 |
| Driving down road at normal speeds(55-65) an annoying clunking consistently going on under front drivers side of car. taken it to sendell volkswagen 4-5 times now and a cv shaft is bad but they say volkswagen of america refused repair and said drive it til it breaks or gets worse! and a clunking noise is coming from transaxle at light throttle at 55-60 and other speeds with the dsg gearbox. they heard it and `can't seem to put their finger on it' so they stuffed foam under panels inside car to deaden the noise. still no repair to date!! *jb | |||
| POWER TRAIN - CLUTCH ASSEMBLY | |||
| 06/14/2007 | 1 | 12/01/2006 | |
| Default clutch failure, i have been watching this forum for a few days, ever since the 06 tdi jetta clutch stuck to the floor , oh yes another clutch pedal to the floor!. we were told at the dealership that it would be under warranty, same old thing customer abuse, $2700.00 later. replaced clutch, pressure plate, release bearing, and flywheel. i was shocked. we have had many transmission in the family with everyone driving and never a problem. this was our first volkswagen and probably our last unless volkswagen does the proper thing and reimburses us. anyways, after the shock i made them give me the old parts, plus core charge of $35.00, and did some research at transmission shops. as far as the shops were concerned there was no improper wear, no bluing, and as far as they could tell it was clutch failure from defective parts. after further research, early model clutches have been taken off the market and replaced with an newer style. this is a fact, even though the pressure plate and clutch only needed to be replaced volkswagen had to replace the flywheel at a cost of $1700.00. the dealership lied to me from the beginning saying that the new clutch came in a kit ,and the flywheel was apart of that kit. after talking to a parts representative they were all sold separately! so we are not done with this fight. volkswagen customer care was no help. basically, the dealer could make the call if it should be under warranty or not. we also found out that there were better after market clutches available. the cost for an outside shop was quoted at $1,0000.00 to replace parts and labor. i will keep an eye on this forum and keep you posted. ps: also, i posted a complaint at the nhtsa, that will be #16, yes canadians could post complaints there. good luck. *ak | |||
| POWER TRAIN - DRIVELINE | |||
| 04/28/2010 | 79000 | ||
| We never received recall notice for 09v 164. our car had a failed right front drive shaft which fractured the transmission case on april 28,2010. we almost lost control due to the leaking trans oil. dealer stated that the recall was performed during a service visit. this failure is exactly why vw file a safety recall with nhtsa. now the transmission needs to be replaced due to hole in case and vw is not responding. | |||
| POWER TRAIN - MANUAL TRANSMISSION | |||
| 07/11/2009 | 26615 | 1 | |
| 2007 vw jetta ,odometer 26615, manual transmission. unable to put car into gear while stopped or driving.. dealership pulled transmission and found debris , worn clutch, heat marks on fly wheel {verbal report ;front face of clutch had come apart). replaced clutch,flywheel, pressure plate, throwout bearing. vw paid for 25% of parts and labor. *tr | |||
| 06/03/2007 | 1 | ||
| 2007 jetta 2.5l rear brake failure in june 2007 resulted in accident where i was unable to stop and vehicle was hit driver's side. reported to vw and was told it was normal failure. brakes continue to function intermittently (grinding, squealing, seizing) december 2008 rear brakes replaced (30,000kms) at my expense as vw has refused to acknowledge this as an issue. august 2007 clutch fails and vehicle is taken to vw for repairs. advised it was normal wear and tear (18,000kms) and would not be covered under warranty. had clutch inspected by a clutch manufacturer who advises parts failed as a result of improper installation. vw issues refund after legal action is pursued. have had vehicle inspected at independent mechanic who agrees with sub standard workmanship and parts on this model. *tr | |||