Recalls


CampaignManufacturerManufacturing dateType# of units affectedDate Owner notified MfgRecall Initiated byManufacturers of recalled vehicles/productsReport Recieved DateRecord Creation DateRegulation Part NumberFMVSS Number
POWER TRAIN - DRIVELINE - DRIVESHAFT
09V164000VOLKSWAGEN OF AMERICA, INCfrom 06/15/2005 to 11/29/2008V (Vehicle)2559406/30/2009MFRVOLKSWAGEN OF AMERICA, INC05/19/200905/18/2009
Defect SummaryVolkswagen is recalling 25,594 my 2006-2009 jetta 5th generation equipped with 2.01 engine. the fastening screw contact surfaces on the driveshaft cover plate may not have been manufactured to factory specifications. some screws may not have been torqued properly during assembly and could loosen over time, causing a knocking sound when the vehicle is in motion. the driveshaft screws could loosen to the point where the driveshaft detaches from the gearbox.
Consequence SummaryIf the vehicle is moving when this happens, the detached driveshaft could cause damage the gearbox housing. a damage gearbox housing could leak gearbox oil onto the street and create a risk of a vehicle crash for both the driver and other motorists.
Corrective SummaryDealers will inspect the driveshaft screws and replace the screws free of charge. the recall began on june 24, 2009. owners may contact volkswagen at 1-800-822-8987.
NotesVolkswagen recall no. 40j2/s4.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov .

Bulletins


BulletinBulletin dateReplacement BulletinItem no.SummaryAdded
POWER TRAIN - AUTOMATIC TRANSMISSION
TB-35-11-0106/06/201110041250Ready09/21/2011
TB-35-11-0106/06/201110041250Volkswagen: the gear box has a momentarily delay while accelerating. *rm09/21/2011
VWP-10-0612/03/201010037805Volkswagen: warranty information for th e transmission valve body. *rm06/06/2011
TB-01-09-1407/22/200910032415Volkswagen: update programming engine and transmission control module for intermittent harsh 1-2, 2-3 shift. customers may experience a harsh shift 1-2, 2-3 during acceleration from a stop, with 60-80% throttle. under cold engine start u03/17/2010
POWER TRAIN - AUTOMATIC TRANSMISSION - CONTROL MODULE (TCM, PCM)
TB-01-11-3012/22/201110043286Volkswagen: on certain model year vehicles, experiencing harsh up/down shift in gears 1-2, 2-3 or 3-2, 2-1. especially during temperatures below 60 c (140 f). programming software update is provided for ecm, tcm and valve body replacemen03/09/2012
POWER TRAIN - CLUTCH ASSEMBLY
CSC-37E6/S808/01/201010036970Volkswagen service campaign: see document search button for owner letter. in some vehicles it is possible that a bushing inside the mechatronic unit has the potential to wear out prematurely, causing the clutches inside the transmission04/25/2011

Investigations


NHTSA IDManufacturerDate openDate closeSubjectRecall campaign
POWER TRAIN - MANUAL TRANSMISSION
PE09035VOLKSWAGEN OF AMERICA, INC07/17/200911/19/2009VEHICLE STALL/LOSS MOTIVE POWER09V333000
 The subject vehicles are equipped with direct shift gearbox (dsg) transmissions, which feature a 6-speed automatic gearbox with two wet running clutches (dual clutch) in which the clutch mechanism and gear changes are electrohydraulically operated by a mechatronic control unit.the dsg mechatronic controller includes extensive self diagnostic functions and strategies to ensure safe operation and prevent system/component damage in the event of component failures or harsh operating conditions.the basic hierarchy of fault modes includes some that only result in the storage of a diagnostic trouble code (dtc) and cause no loss of function, some that store a dtc and reduce vehicle operation to a limp home mode, and some that store a dtc and cause an interruption of motive power (i.e., open clutch).the driver is alerted to the latter two modes by the dash gear position indicator (prnds) flashing. one of the conditions that results in interruption of motive power is excess gearbox temperature.the system initially responds to increased gearbox temperature by ramping down engine torque.if the temperature keeps rising the mechatronic unit responds by opening the clutch.in a defect information report submitted to nhtsa on august 20, 2009, volkswagen described a potential defect in the wiring harnesses of the dsg gearbox temperature sensors used in approximately 16,000 model year (my) 2009 and 2010 volkswagen (eos, jetta and gti) and audi (a3 and tt/tt roadster) vehicles equipped with dsg transmissions and built from september 2008 through august 2009 (nhtsa recall no. 09v-333, volkswagen recall no. 37e3/s7 and audi recall no 37e4/j7). volkswagen provided this description of the defect, the wiring harness of a temperature sensor in the dsg may have connector wires that were insufficiently crimped by the connector supplier during a limited production period.with insufficiently crimped connector wires, a temperature sensor has the potential to falsely detect a high gearbox oil temperature, causing the transmission to abruptly shift to neutral.if this happens, the selector lever position indicator within the instrument panel will flash.in addition, the depress brake pedal indicator light will be illuminated, alerting the driver to apply the brakes.in heavy traffic, the abrupt shift to neutral could lead to a crash without warning.volkswagen estimated that less than one percent of the recalled vehicles may contain the defect condition. odi identified 40 complaints that appear to be related to the temperature sensor defect condition described by volkswagen.volkswagen received 139 complaints related to the condition, with 7 involving vehicles reported to odi, resulting a 172 total complaints to odi and volkswagen.all of these complaints involve the my 2009 an 2010 vehicles subject to recall 09v-333. odi also identified complaints of harsh/jerky shifting in some volkswagen vehicles with dsg.volkswagen attributed this condition, which typically occurs at very low speeds, to excessive wear in the bushings of the two solenoid valves in the mechatronic unit that control clutch operation.volkswagen does not believe that the this condition is a safety defect because the changes in shift quality develop gradually over time, do not cause a loss of motive power and have not resulted in any fatalities, injuries or serious crashes (there were three reported property damage incidents resulting in minor body damage in very low speed, parking maneuvers).volkswagen addressed this problem in the field with a customer service program that includes the replacement of potentially affected mechatronic units as well as a 10 year/100,000 mile extended warranty.this investigation is closed with volkswagen's recall of the defect condition that may result in a loss of motive power while driving.

Consumer Complaints


Fail datemilesoccurencesPurchase date
POWER TRAIN
10/30/201155410
 Vehicle loses motive force, shifts into neutral while in motion. shift indicator lights on dash flash and green apply brake icon lights up.
09/18/201138245
 Dsg transmission seems to slip when cold, or from dead stop or under kick down acceleration.
09/17/200978001
 2008 volkswagen jetta wolfsburg 2.0t fsi dsg (direct shift gearbox) while pulling out into traffic on numerous occasions from a full standstill there was a very significant delay in the response of the dsg transmission to driver throttle input. there will be a 1-2-3 go, (delay) the car will then jerk forward out into traffic then only creep very slowly forward at this point which commits the car and it's passengers to the maneuver of turning into active traffic pattern. this delay/jerk/then creeping forward has caused a few close calls with having an accident from oncoming traffic. the possibility of traffic colliding into this vehicle is very high as the car does not respond to driver throttle input leaving you dead in the water until the car finally decides to move itself forward. this is a very dangerous situation which could very easily result in significant injury or death. when one purchases and drives a car one would expect the car to properly respond to driver inputs and not be left in oncoming traffic with a car that wont respond to the driver. *tr
01/26/200910001
 Since i purchased the car it has been exhibiting erratic behavior. for example when i press on the gas there is a delay of a second or two before the transmission engages and provide power to the wheels. everytime i stop and then start again there is a sudden jerk. it is a safety hazard when merging onto highways. *tr
06/05/2009175433
 I bought the car in may of 2008. it is now august 23, 2008 and it is going into the shop this week for the third time. the mechatronic unit has been replaced once as well as the clutch plates. it is a 2008 jetta wolfsburg edition 2.0t with the dsg transmission. the problem is a jerky, surging feeling when the transmission is warmed up. you take your foot off the brake and it starts to jerk as if you're tapping the gas and letting off. it happens 2 or 3 times a day when i drive a lot. not sure what else it could be. the car was built in may 2008 as far as i know, meaning its not part of the recall as of today august 21, 2009. i can't believe a car that has 18,000 miles on it is having these many problems. *tr
POWER TRAIN - AUTOMATIC TRANSMISSION
06/30/201138000
 In take off hard clutch kicking, during drive hard shifting, problems with reverse and gearbox not responding. the mechatronic unit was changed in my vehicle after it was working fine due to a recall and now the car has severe problems.
03/01/2008102824
 1. no prior warning before failure occured; 2. the automatic transmission will not go into reverse; this occurs everytime after the initial instance; consequence is that the car can not be backed up; 3. the dealer has reviewed and wanted new transmission but no guarantee it wouldn't happen again. have also taken to independent service for vws and serviced transmission but indicated internal mechanisms needed to be inspected by vw dealer
01/24/201126000
 The following relates to a 2008 jetta 2.0l wolfsburg edition sedan. three times in the last month the vehicle has suddenly lost motive power, with the engine quickly dropping to 0 rpm, with all 3 incidents occurring during busy traffic conditions. after the first incident, the car was able to restart, and was brought to the dealer. a fuel pressure sensor was replaced. two weeks later, the exact same incident occured, but the car could not be restarted. vehicle was towed to dealer, and the fuel pump was replaced. while in the shop, the dealer stated that there was a recall on a part within the transmission, which was order and replaced. upon receiving the car the 2nd time, the vehicle behaved noticably different - poor acceleration, unusual shifting, sudden jerking and lurching while idling. three days after receiving the car, once again a complete loss of motive power during heavy traffic. now waiting for a second tow, and third visit to the dealer service department. these incidents pose serious safety threats, since the sudden loss of power seems to unrelated to vehicle operation status - ie, speed, incline, etc do not affect the vehicle's sudden loss of power, and thus can occur in any traffic condition.
07/01/200914000
 Volkswagen jetta dsg mechatronics failure
09/17/200978001
 2008 volkswagen jetta wolfsburg 2.0t fsi dsg (direct shift gearbox) while pulling out into traffic on numerous occasions from a full standstill there was a very significant delay in the response of the dsg transmission to driver throttle input. there will be a 1-2-3 go, (delay) the car will then jerk forward out into traffic then only creep very slowly forward at this point which commits the car and it's passengers to the maneuver of turning into active traffic pattern. this delay/jerk/then creeping forward has caused a few close calls with having an accident from oncoming traffic. the possibility of traffic colliding into this vehicle is very high as the car does not respond to driver throttle input leaving you dead in the water until the car finally decides to move itself forward. this is a very dangerous situation which could very easily result in significant injury or death. when one purchases and drives a car one would expect the car to properly respond to driver inputs and not be left in oncoming traffic with a car that wont respond to the driver. *tr
08/10/20091
 There was no specific event that led up to the problems. i bought the car brand new and problems began after about 4 months.the car bucks or jerks when gas pedal depressed to accelerate. also when pulling out or when car is in reverse (ie for parking,etc). the first time i took the car to the dealership where it was purchased and they simply reset the computer. the problem persisted so i returned to the dealership. the second time we were told the problem was the clutch packs and they were replaced. the problem continued and the third time the mechatronic unit was replaced. the problem is still ongoing and i just dropped it off to the dealership again. *tr
08/26/2009214001
 When shifting into reverse and taking foot off the brakes, vehicle launches backward. i have to wait a few seconds after shifting into reverse before taking foot off the brakes to avoid launching. never experienced this in another vehicle. *tr
06/01/2009120001
 08 vw jetta dsg trans. after the trans is warmed up, the car is jerky taking off from a stop, as if the clutch is not engaged properly. on a few occasions, it seemed that no power was being transmitted to the wheels, leaving the vehicle in the middle of an intersection. once the rpms came down, the trans. engaged, and the car became mobile again. the jerkiness from a stop is almost all the time once the car warms up, the total lack of power transmission has only happened once or twice. the car was tested by the vw dealer service dept. a new mechtronic unit is on order. *tr
08/07/200957291
 1. this event occurs constantly under all conditions 2. the transmission will jerk from a start causing discomfort and irritation 3. nothing has been done to prevent this issue. *tr
07/25/200930001
 We purchased a 2008 volkswagen jetta wolfsberg edition. from a dealership on staten island. the car now has approximately 5,000 miles on the odometer. we began to notice that the car would lunge forward from a starting position while in drive or lunge backwards from a starting position while in reverse. the car makes very jerky, jolty movements forward. we have taken it to the dealership open road in brooklyn, ny. the mechanics believe it is a transmission issue. the part is on order, but the dealership has said it is safe to drive until the part comes in from germany. although they offered us a rental car just in case we felt uncomfortable. i read today (august 21st) that vw in conjunction with the nhtsa is recalling several vw's due to problems with the dct in the transmission. i am concerned that this problem may involve more than the cars listed, as i am sure that our vehicle is affected by this defect. *tr
06/08/200975001
 Failure of vw dsg transmission after 7000 miles. *tr
08/17/2009250001
 I have had my 08 vw jetta wolfsburg with dsg transmission for a little over a year and have driven it 25000 miles. the transmission has never really been perfect but i put the various clunks, hesitations and hard shifts down to the transmission technology rather than a potential failure. however, as time has gone by i have noticed an increased tendency for the car to surge when attempting to slowly reverse. this causes repeated sudden accelerations much greater than anticipated with the small amount in throttle input. given that i need to negotiate my child's daycare facility parking lot twice a day this situation has become a real safety concern for me. a similar problem occurs when very slowly starting forward from a complete stop. this situation is not quite as serious a concern for me but is at least very annoying. primarily i am concerned about the ability to safely reverse my vehicle and maintain control of my speed in doing so. *tr
08/10/2009130001
 2008 volkswagen jetta gli with dsg transmission. this car has a faulty dsg transmission which makes the car unsafe to drive. the car shifts roughly, bucks while rolling in stop and go traffic, and rolls backwards an excessive distance when shifting into park on a hill (nose pointing uphill). this is a dangerous defect. *tr
01/01/2009100001
 2008 volkswagen jetta wolfsburg w/ dsg transmission, 22k miles. after warming up, there is significant lurching and stuttering from a stop when in d(rive), s(port) or manual mode. when in d & s, there is often times a harsh downshift into 3rd or 2nd gear. engine almost dies when coming to a stop on occasion, then lurches forward. in reverse, there is almost no response to pressing the accelerator for a split second, then the car lunges backwards very nearly causing a crash on multiple occasions. problem has been occurring for approx 6 months. i originally thought it may need a regular servicing to fix, but the recommended interval isn't until 40k miles. currently waiting on appt at dealer to have it looked at. *tr
06/15/2009211261
 1. this issue is more prevalent when the car is warmed up, like after driving for 20 or 30 minutes or so. 2. my car (vw jetta '08 dsg) automatic tranny operation fails usually when in 1st gear (while in 'd' mode) or in reverse so that you experience very bad lurching and surging effect. the car would suddenly rev and jump forward a foot or two then feel like it was idling wrong and feel like it was going to die, then run fine then do it all over again. this could cause serious accident because car wouldn't have power to move when its needed for example in t-junction. 3. i called the dealer and they want to get the car in to fix the bad mechatronics unit. the new mechatronics unit part was ordered and it will take some time (no less than one month), no exact date was given when then new part is available and ready for replacing. i fear that the dsg repairing is not the final solution and it will take lots of repairs to get this thing eventually fixed. *note* car vin site didn't accept it for some reason. *tr
06/12/2009310001
 I'm going on my 3rd dsg/mechatronics unit. i have a 08 wolfsburg with 31,000 miles. the very first day i had the car in broke down with 101 miles on it. flashing prnds and it would not shift into any other gears or reverse. had it towed to dealer and waited 3 weeks for new mechatronics unit. for a few days it was fine then it started with jerking,hard down shifts from 3 to 1 in drive. backing up was scary at times. brought it back to the same dealer 4 different times and they said this was normal for dsg. got tired of hearing the same story from them and took it to another dealership and they said it was mechatronics unit and its on order since june 12,2009 and today is july 25, 2009 and still waiting for my car to be fixed. *tr
06/01/2009100001
 My jetta wolfsburg is currently in shop due to a dsg mechatronic unit failure. prior to bringing it in the car was 'jerky' and 'jumpy' as though i was driving a manual transmission and releasing the clutch too fast. this happened in both drive and reverse. my car currently has ~ 12000 miles on it and the issue began around 10000 miles. the jumpiness of the car was significant enough that i backed into a wall (luckily at low speed) even with slight brake pressure (the car lurched backwards suddenly). the dealer believes that the replacement of the mechatronic unit should solve the problem. i have been waiting for the part to come in for 2 weeks now and am driving a loaner in the mean time. *tr
07/01/2009100001
 While driving my 2008 volkswagen gli sedan equipped with a dsg transmission i have on numerous occasions either while accelerating or slowing had sudden, rough shifts, and at times have been literally bucked around in the vehicle while shifting from 1st to 2nd gear when leaving a stop light. this has been happening since february 2009...possibly before, and has been increasing in frequency. i have also had rough shifts downshifting at times causing the esp to become activated in my vehicle making it feel like i am losing traction. i understand there is an official investigation in to this and would like to have my stories added to the investigation. pe09-035. i have taken my vehicle in for service on this before and they denied any problems with the vehicle. *tr
07/21/20091
 I have a 2008 volkswagen jetta 2.0t wolfsburg edition with the dsg transmission. around 5,000 miles, i started experiencing banging of gears when i was start up at a light, the problem continued to get worse to the point my neck was hurting and the front seat of the car has become loose due to the constant force of the banging. most recently on my way to the dealer, the car banged into gear and started to roll back (not like it does normally on a hill, this was after that should of happened) before it moved forward. i've also experience the car revving and not going into gear then in bangs into gear and surges forward at a higher speed then which you hit the gas. my car is currently being looked at. but from what i understand multiple complaints are posted for this same issue. volkswagen needs to address the issue and recall the transmissions, as the symptoms get worse the car becomes a danger to drive. *tr
07/13/2009230001
 2008 vw jetta wolfsburg with 2.0t & dsg transmission 21k miles. transmission consistently lurches forward at a stop especially after driving at highway speeds. this is magnified when the a/c is on. rpm's will fluctuate +/- 200 as you feel the gear engage. symptoms are worse when the car is in reverse. has the same feeling as someone not knowing how to drive a manual transmission. the jerkiness continues from a stop until under acceleration into 3rd gear. the transmission also downshifts unusually hard into 2nd & especially 1st gear. all these symptoms have slowly become more pronounced over the last month. the worst & potentially hazardous problem was when i attempted to make a left turn onto a busy road with my entire family in the car. i was at a stop & shifted the car into sport mode which gives the car much quicker short term acceleration, which would help in the busy situation. as traffic cleared enough i pressed the gas & the car simply rolled without power into the oncoming traffic. i had to shift quickly into reverse to avoid being hit by oncoming traffic. i attempted this a 2nd time & the same thing happened...no power, just rolled like it was in neutral. i have not rusted this car in these situations since. i have an appointment with the dealer in 1 week to address this & a recall on the driveshaft bolts. i am filing this because as i researched this issue from credible sources, it is apparent this is a big issue for the dsg transmissions & the consumer is getting the run around. i could have been involved in a serious/fatal accident with my family & it would have been written up at the scene that i pulled out in front of oncoming traffic. when in reality this transmission failed to engage (twice) and jeopardized our lives. i would hope that this issue gains the attention it deserves and vw steps up and makes a permanent fix. the parts the are replacing (mechatronic) is failing again after time. i expect a dealer run-a-round. please help. *tr
06/20/2009210001
 Transmission surges/bucks during low speed operation such as parking. reverse is worse than forward. reverse operation can be dangerous as extra throttle must be applied to get the car to move but then there is a rapid acceleration that is difficult to control. transmission also down shifts very hard while slowing for a stop, 2nd to 1st downshift. car is inop. since 6/26/09 awaiting repair part. part eta is late august 2009. transmission is dsg model. *tr
06/02/2009190001
 My vw 2008 2.0t, shifts very hard when driving with the dsg transmission. it also lurches forward from a stop; at times it also loses power when the accelerator is stepped on. the vehicle jerks very hard and has also when reversing almost hit the garage. the car cannot be trusted to go from park to drive smoothly, at times violently jerking forward. *tr
07/01/20091
 When the vehicle was purchased new it drove perfectly no hesitation no problems what so ever. over the past few months while backing out of a parking space i will put the car in reverse press the accelerator and the car will hesitate and then lurch backwards. this is a serious safety issue that occurs 1 out of every 25 times. since it does not happen all of the time i really have know idea how my vehicle will react while backing. also more recently occurring is while doing highway speeds and trying to pass a vehicle i will accelerate the vehicle and the transmission will slip into a neutral state. i will have to coast to the shoulder and re-start the vehicle. i have taken the vehicle to the dealer they had verified my complaints and ordered a new valve body (mechtronics unit) and advised me not to drive the car since it could be unsafe. unfortunately, the part is on back order for 4-6 weeks and the only alternate transportation they could provide free of charge was a compact car. i decided to keep my vehicle until the part comes in hoping i will not have any serious problems. this is a major safety issue and a recall of this part is needed. *tr
09/01/200850001
 I drive a 2008 vw jetta wolfsburg edition equipped with the dsg (direct shift gearbox) transmission. after driving the car for about 1000 miles i started to noticed very harsh 2 to 1 downshifts and surging while in drive. by the harsh downshift i mean when slowing down coming to a stop when the gearbox would shift from 2nd gear down into 1st gear i would always experience a loud metallic clunk noise. in regards to the surging while in drive i mean when at a dead stop and you give even/slight pedal pressure on the accelerator the car would surge forward over and over again like you were stepping on the gas and then letting off. this characteristic was very prevalent on an incline. the vw dealership i work with diagnosed the problem as a faulty mechatronics unit which controls the functions of the complex dsg transmission. it was replaced at 5000 miles. after driving with the new mechatronics unit installed for roughly 6000 more miles i started to now experience the same surging issues but when the car was in reverse. i also noticed that the rpm's would always drop like the engine was going to stall everytime i would shift into drive from park. and lastly when starting from a stop, applying even accelerator pedal pressure, the car would always jump off the line. brought it into the vw dealership again and they ended up replacing the whole transmission. after the new dsg transmission has been installed the car drives very smooth now with no surging and no harsh 2 to 1 downshifts. the new trans only has 300 miles on it currently but i hope the same issues do not occur again. *tr
08/17/200821001
 Excessive drive by wire throttle delay. throttle response delayed aprox. 1-2 or more seconds after depressing throttle pedal. throttle delay causing hazardous driving situations when pulling out into traffic etc. this delay is programmed into the car's software by design. unsafe, caused near miss accident. *tr
POWER TRAIN - DRIVELINE
10/08/200862000
 Knocking sound when the vehicle is in motion
03/25/201024689
 My 2008 vw jetta was giving burnt smell/fumes. loss of power in gear with in 1 mile radius was difficult to move. had to tow to vw dealership
01/26/200910001
 Since i purchased the car it has been exhibiting erratic behavior. for example when i press on the gas there is a delay of a second or two before the transmission engages and provide power to the wheels. everytime i stop and then start again there is a sudden jerk. it is a safety hazard when merging onto highways. *tr
POWER TRAIN - MANUAL TRANSMISSION
01/08/2010253001
 2008 vw jetta 2.5 with 5 speed manual and 25,300 miles. unable to shift into reverse and shifting into first gear was difficult. dealer stated that clutch was bad from wear and tear. *tr
07/24/2009141551
 Purchased a 2008 vw jetta with dsg transmission. have taken to dealer 3 times since purchasing for same problem. the transmission downshifts clunks hard in stop and go traffic primarily 2nd to 1st to neutral. this is worse the longer and hotter transmission gets. also transmission jumps or surges forward or back after putting in drive or reverse. this primarily happens when putting into gear with foot on brake, then taking foot off brake and slightly pressing accelerator pedal. the vehicle jumps several feet forward or reverse. the dealer tells me that this is to be expected from a manual transmission that is operated by software. i like the car and have no problems with the transmission at highway speeds. they need to do something tosoften the stop and go jerkiness of this supposedly cutting edge technology. *tr