Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 12/31/2008 | 1 | ||
| I am submitting a complaint regarding my 2008 volkswagen jetta, wolfsburg edition.we purchased this car 8-08 from a vw dealer, it was brand new. within several months of owning the car, when attempting to accelerate when in drive, the car would lunge forward. the condition kept getting worse and began also lunging forward when idling. i took it to the service dept. of the vw dealership where i purchased the car. they said it had to do with the computer memory in my car and it was memorizing how i drive and if i switched over to another driver it would be confused and lunge. this is written on my receipt for the work: advise customer to only drive the vehicle. it is acting as if two people are driving and the adaptive learning is confused. no codes stored. my car is confused, therefore there can only be one driver???? sounded silly to me, but i needed my car and i accepted that explanation and left. the condition only worsened. the lunge or surging forward became so noticeable that it was embarrassing. my husband said he also noticed it lunging or surging in the reverse gear as well as forward and idle. i returned it to the service department at the vw dealership july 13, 2009. they have determined that it is a faulty mechatronics unit. they cannot even get the part until the first week in august. they told me that problems with the mechatronics unit are rare. however, i did my own research and found that there are many people who have vw jettas with the same problem. and, this part is a bit weird...many of them had to wait weeks for the part. one person reported that the surging forward was so bad that he hit another car. i am reporting this because this condition could be potentially dangerous.it is extremely frustrating to own a new car that has something so major wrong with it. and it was very upsetting to find so many others (online forums) with the same problems. thank you for your help and consideration of this situation. *tr | |||
| 08/17/2008 | 2100 | 1 | |
| Excessive drive by wire throttle delay. throttle response delayed aprox. 1-2 or more seconds after depressing throttle pedal. throttle delay causing hazardous driving situations when pulling out into traffic etc. this delay is programmed into the car's software by design. unsafe, caused near miss accident. *tr | |||