Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL/PROPULSION SYSTEM | |||
| 03/14/2013 | 140761 | ||
| I exited the interstate and came to a stop. the glow plug light started flashing and the car had no power and stalled. i restarted the car and it had no power. it stalled again and would not start. i had it towed to a volkswagen dealership and they found that the high pressure fuel pump had failed and contaminated the entire fuel system resulting in costly repairs. | |||
| 01/15/2013 | 125500 | ||
| Driving at steady speed of around 20 mph when suddenly speed and rpms decreased with glowplug light flashing. noticed a loss of power. car would pick up speed very slowly. did not force engine in any way. 5 minutes later the car died. tried starting car back up but would not start. had it towed to known local mechanic shop. was told it was a fuel system issue in which the filters and injectors were being clogged up therefore damaging the entire fuel system, which was a known common problem in tdis that volkswagen did not acknowldge, and repairs would cost around $6k-7k to replace the whole fuel system. very unhappy with this situation and disappointed with volkswagen at the fact that nothing has been done to help the customers that drive their vehicles considering the amount of complaints regarding this issue. | |||
| 02/25/2013 | 93000 | ||
| The fuel pump failed causing the vehicle to loose power and come to a stop on a major highway. this is a diesel vw which seems to be a common problem, but volkswagen did not acknowledge that even though the local dealer has done 2 of these since january. it is costing me 8000 to replace the entire fuel system. i have taken car to an independent shop and debating on making repairs at this point. | |||
| 02/25/2013 | |||
| I was coming to a stop off a highway off ramp. my car died while coming to the stop. this has happened before and i've taken it to the dealership several times for this and stalling out while accelerating from a complete stop, and i was told there was nothing wrong. today the car would not stay started after starting 8 times. i started from p and n, but once i put the car in d or s it would immediately shut down. putting the car in r made a huge clunk. i was stuck and blocking a huge line of traffic! i am going to the dealer to find out what's going wrong, but this is unacceptable for any car to die for no reason. | |||
| 02/25/2013 | 93000 | ||
| The fuel pump failed causing the vehicle to loose power and come to a stop on a major highway. this is a diesel vw which seems to be a common problem, but volkswagen did not acknowledge that even though the local dealer has done 2 of these since january. it is costing me 8000 to replace the entire fuel system. i have taken car to an independent shop and debating on making repairs at this point. | |||
| 02/25/2013 | |||
| I was coming to a stop off a highway off ramp. my car died while coming to the stop. this has happened before and i've taken it to the dealership several times for this and stalling out while accelerating from a complete stop, and i was told there was nothing wrong. today the car would not stay started after starting 8 times. i started from p and n, but once i put the car in d or s it would immediately shut down. putting the car in r made a huge clunk. i was stuck and blocking a huge line of traffic! i am going to the dealer to find out what's going wrong, but this is unacceptable for any car to die for no reason. | |||
| 02/17/2013 | 18000 | 1 | |
| While driving, there was a brief grinding noise, and the motor suddenly stopped providing power, the power steering stopped, and every warning light came on. fortunately i was on a city street in very light traffic and could coast safely to the curb. i tried to restart it, and the engine would crank, but without ignition. i had the car towed to the dealer, and they told me that the high pressure diesel fuel pump had disintegrated, and had to be replaced with a new redesigned one. this they did at no cost, for which i am very grateful. *tr | |||
| 02/25/2013 | 93000 | ||
| The fuel pump failed causing the vehicle to loose power and come to a stop on a major highway. this is a diesel vw which seems to be a common problem, but volkswagen did not acknowledge that even though the local dealer has done 2 of these since january. it is costing me 8000 to replace the entire fuel system. i have taken car to an independent shop and debating on making repairs at this point. | |||
| 02/25/2013 | |||
| I was coming to a stop off a highway off ramp. my car died while coming to the stop. this has happened before and i've taken it to the dealership several times for this and stalling out while accelerating from a complete stop, and i was told there was nothing wrong. today the car would not stay started after starting 8 times. i started from p and n, but once i put the car in d or s it would immediately shut down. putting the car in r made a huge clunk. i was stuck and blocking a huge line of traffic! i am going to the dealer to find out what's going wrong, but this is unacceptable for any car to die for no reason. | |||
| 02/17/2013 | 18000 | ||
| While driving, there was a brief grinding noise, and the motor suddenly stopped providing power, the power steering stopped, and every warning light came on. fortunately i was on a city street in very light traffic and could coast safely to the curb. i tried to restart it, and the engine would crank, but without ignition. i had the car towed to the dealer, and they told me that the high pressure diesel fuel pump had disintegrated, and had to be replaced with a new redesigned one. this they did at no cost, for which i am very grateful. | |||
| 02/25/2013 | |||
| I was coming to a stop off a highway off ramp. my car died while coming to the stop. this has happened before and i've taken it to the dealership several times for this and stalling out while accelerating from a complete stop, and i was told there was nothing wrong. today the car would not stay started after starting 8 times. i started from p and n, but once i put the car in d or s it would immediately shut down. putting the car in r made a huge clunk. i was stuck and blocking a huge line of traffic! i am going to the dealer to find out what's going wrong, but this is unacceptable for any car to die for no reason. | |||
| 02/17/2013 | 18000 | ||
| While driving, there was a brief grinding noise, and the motor suddenly stopped providing power, the power steering stopped, and every warning light came on. fortunately i was on a city street in very light traffic and could coast safely to the curb. i tried to restart it, and the engine would crank, but without ignition. i had the car towed to the dealer, and they told me that the high pressure diesel fuel pump had disintegrated, and had to be replaced with a new redesigned one. this they did at no cost, for which i am very grateful. | |||
| 02/09/2013 | 74000 | 1 | |
| Diesel fuel pump failure which clogged fuel fitter and injection system which in turn caused engine to cut out. *tr | |||
| 02/09/2013 | 74000 | ||
| Diesel fuel pump failure which clogged fuel fiter and injection system which in turn caused engine to cut out. | |||
| 02/04/2013 | 57800 | 1 | |
| Car appeared to be sluggish as i was driving back to the office from lunch. as i approach the last major intersection before getting on the highway, the car started to make a very loud ticking/knock sound that was rev dependent. as i accelerated on the highway two faults came up on the instrument cluster. they were a flashing glow plug light and the phrase engine fault workshop. i was just reaching the speed limit at this time but power began to fade (in heavy traffic, luckily i had not yet moved into other lanes). i managed to drive at 40 to 45 mph to the next exit and safely parked the car. the car was towed to the local vw dealer who noted that the hpfp (high pressure fuel pump) had failed and taken out the entire fuel system (the car is diesel powered). the diesel fuel in the tank was tested and came back uncontaminated. it had been 54 miles since my last fill up on 2/2/2013. *tr | |||
| 02/04/2013 | 57800 | ||
| Car appeared to be sluggish as i was driving back to the office from lunch. as i approach the last major intersection before getting on the highway, the car started to make a very loud ticking/knock sound that was rev dependent. as i accelerated on the highway two faults came up on the instrument cluster. they were a flashing glow plug light and the phrase engine fault workshop. i was just reaching the speed limit at this time but power began to fade (in heavy traffic, luckily i had not yet moved into other lanes). i managed to drive at 40 to 45 mph to the next exit and safely parked the car. the car was towed to the local vw dealer who noted that the hpfp (high pressure fuel pump) had failed and taken out the entire fuel system (the car is diesel powered). the diesel fuel in the tank was tested and came back uncontaminated. it had been 54 miles since my last fill up on 2/2/2013. | |||
| 01/27/2013 | 77000 | 1 | |
| This car is a vw jetta tdi (turbodiesel). driving on i-96 between lansing and brighton the jetta began to run roughly with a loss of power. the traffic was very slow due to a snowstorm, so i was able to continue driving. the car ran increasingly rough and eventually stopped. the car was towed to my local dealership, germain vw in ann arbor. the report was fuel system failure due to the hpfp breaking apart. the entire fuel system will need to be replaced and the fuel tank fully cleaned of metal fragments. *tr | |||
| 02/04/2013 | 57800 | ||
| Car appeared to be sluggish as i was driving back to the office from lunch. as i approach the last major intersection before getting on the highway, the car started to make a very loud ticking/knock sound that was rev dependent. as i accelerated on the highway two faults came up on the instrument cluster. they were a flashing glow plug light and the phrase engine fault workshop. i was just reaching the speed limit at this time but power began to fade (in heavy traffic, luckily i had not yet moved into other lanes). i managed to drive at 40 to 45 mph to the next exit and safely parked the car. the car was towed to the local vw dealer who noted that the hpfp (high pressure fuel pump) had failed and taken out the entire fuel system (the car is diesel powered). the diesel fuel in the tank was tested and came back uncontaminated. it had been 54 miles since my last fill up on 2/2/2013. | |||
| 01/27/2013 | 77000 | ||
| This car is a vw jetta tdi (turbodiesel). driving on i-96 between lansing and brighton the jetta began to run roughly with a loss of power. the traffic was very slow due to a snowstorm, so i was able to continue driving. the car ran increasingly rough and eventually stopped. the car was towed to my local dealership, germain vw in ann arbor. the report was fuel system failure due to the hpfp breaking apart. the entire fuel system will need to be replaced and the fuel tank fully cleaned of metal fragments. | |||
| 01/22/2013 | 115000 | 1 | |
| Driving up a mountain highway, the car lost all power (even with the gas pedal to the floor). once pulled over, the vehicle wouldn't start again. the high pressure fuel pump in the tdi failed catastrophically and sent metal shrapnel throughout the entire fuel system. *tr | |||
| 01/27/2013 | 77000 | ||
| This car is a vw jetta tdi (turbodiesel). driving on i-96 between lansing and brighton the jetta began to run roughly with a loss of power. the traffic was very slow due to a snowstorm, so i was able to continue driving. the car ran increasingly rough and eventually stopped. the car was towed to my local dealership, germain vw in ann arbor. the report was fuel system failure due to the hpfp breaking apart. the entire fuel system will need to be replaced and the fuel tank fully cleaned of metal fragments. | |||
| 01/22/2013 | 115000 | 1 | |
| Driving up a mountain highway, the car lost all power (even with the gas pedal to the floor). once pulled over, the vehicle wouldn't start again. the high pressure fuel pump in the tdi failed catastrophically and sent metal shrapnel throughout the entire fuel system. *tr | |||
| 01/22/2013 | 115000 | ||
| Driving up a mountain highway, the car lost all power (even with the gas pedal to the floor). once pulled over, the vehicle wouldn't start again. the high pressure fuel pump in the tdi failed catastrophically and sent metal shrapnel throughout the entire fuel system. | |||
| 01/16/2013 | 104000 | ||
| I was making a left turn entering north bound traffic on greenfield road south of baseline road on wednesday january 16, 2013. traffic was very heavy and upon entering traffic the engine suddenly began to loose power, run very rough. it seems like all of the dash warning lights flashed several times before the engine completely died. after the engine died, i lost power steering and was unable to safely negotiate my way to the side of the road. i was almost struck two times before i was able to coast into a parking lot on east side of greenfield road. the repair of the vehicle is currently underway. the failure was due to the high pressure injector pump failing, creating metal shavings that clogged and contaminating the entire fuel system. the car has 104,000 miles on it and there was no prior indication of fuel system problems. the failure was catastrophic. there was no other contamination of the fuel . | |||
| 01/22/2013 | 115000 | ||
| Driving up a mountain highway, the car lost all power (even with the gas pedal to the floor). once pulled over, the vehicle wouldn't start again. the high pressure fuel pump in the tdi failed catastrophically and sent metal shrapnel throughout the entire fuel system. | |||
| 01/16/2013 | 104000 | ||
| I was making a left turn entering north bound traffic on greenfield road south of baseline road on wednesday january 16, 2013. traffic was very heavy and upon entering traffic the engine suddenly began to loose power, run very rough. it seems like all of the dash warning lights flashed several times before the engine completely died. after the engine died, i lost power steering and was unable to safely negotiate my way to the side of the road. i was almost struck two times before i was able to coast into a parking lot on east side of greenfield road. the repair of the vehicle is currently underway. the failure was due to the high pressure injector pump failing, creating metal shavings that clogged and contaminating the entire fuel system. the car has 104,000 miles on it and there was no prior indication of fuel system problems. the failure was catastrophic. there was no other contamination of the fuel . | |||
| 01/22/2013 | 115000 | ||
| Driving up a mountain highway, the car lost all power (even with the gas pedal to the floor). once pulled over, the vehicle wouldn't start again. the high pressure fuel pump in the tdi failed catastrophically and sent metal shrapnel throughout the entire fuel system. | |||
| 01/16/2013 | 104000 | ||
| I was making a left turn entering north bound traffic on greenfield road south of baseline road on wednesday january 16, 2013. traffic was very heavy and upon entering traffic the engine suddenly began to loose power, run very rough. it seems like all of the dash warning lights flashed several times before the engine completely died. after the engine died, i lost power steering and was unable to safely negotiate my way to the side of the road. i was almost struck two times before i was able to coast into a parking lot on east side of greenfield road. the repair of the vehicle is currently underway. the failure was due to the high pressure injector pump failing, creating metal shavings that clogged and contaminating the entire fuel system. the car has 104,000 miles on it and there was no prior indication of fuel system problems. the failure was catastrophic. there was no other contamination of the fuel . | |||
| 01/18/2013 | 95000 | ||
| Jetta tdi was running fine with no indications of any problem. following a routine oil change, the car just stopped running and would not restart. local vw dealer service manager indicates issue is with fuel pump and ensueing debris in engine. cost to repair in excess of $5,000. vw to date unwilling to acknowlege defect and contribute towards cost of repair, or show any concern for the safety issues this sort of problem presents. | |||
| 01/16/2013 | 104000 | ||
| I was making a left turn entering north bound traffic on greenfield road south of baseline road on wednesday january 16, 2013. traffic was very heavy and upon entering traffic the engine suddenly began to loose power, run very rough. it seems like all of the dash warning lights flashed several times before the engine completely died. after the engine died, i lost power steering and was unable to safely negotiate my way to the side of the road. i was almost struck two times before i was able to coast into a parking lot on east side of greenfield road. the repair of the vehicle is currently underway. the failure was due to the high pressure injector pump failing, creating metal shavings that clogged and contaminating the entire fuel system. the car has 104,000 miles on it and there was no prior indication of fuel system problems. the failure was catastrophic. there was no other contamination of the fuel . | |||
| 01/18/2013 | 95000 | ||
| Jetta tdi was running fine with no indications of any problem. following a routine oil change, the car just stopped running and would not restart. local vw dealer service manager indicates issue is with fuel pump and ensueing debris in engine. cost to repair in excess of $5,000. vw to date unwilling to acknowlege defect and contribute towards cost of repair, or show any concern for the safety issues this sort of problem presents. | |||
| 12/12/2012 | 43176 | 1 | |
| This is the second complaint filed on this car. the ref # for the first nhtsa complaint is voq 10484807. on nov 26, 2012 (date taken from dealer repair invoice) i picked the car up at the dealership after the initial failure repairs. i reset the trip meter (i don't remember the exact mileage the vehicle had when i picked it up). later that same day (26 nov 12) i took the car back to the dealership and told them the engine was making a weird sound. the mechanic agreed that the engine was making a weird sound and said he thought it was the new secondary fuel pump making the noise. the dealership agreed to order a new secondary pump for the car and they told to continue driving the car until the new pump arrived. on or about 12 dec 2012, the car suffered another rapid deceleration failure identical to the one that occurred on 26 sep 2012 with the exception that the engine did not completely quit. i was able to limp the car home (top speed was approximately 20 mph) using side streets and staying off the freeway. the trip meter had 349 miles on it when i got home. i called the dealership and had the car towed to them. they replaced the fuel tank pumps (apparently there are two pumps in the fuel tank). while they were test driving the vehicle, to return it to me, they experienced a rapid deceleration (from their description it appeared as the same failure i had just experienced). the dealership called me and told me they were at a loss to explain the failure and they would have to call the vw tech line for help. vw told them they thought the problem was the hpfp. in total, all three fuel pumps were once again replaced. to vw and hoy-fox credit these repairs were done at no cost to me (except for the tow bill). the car is now on its third hpfp in less than four months. bottom line, in my opinion, the vw tdi hpfp is a safety hazard and should be recalled. *tr | |||
| 12/12/2012 | 43176 | ||
| This is the second complaint filed on this car. the ref # for the first nhtsa complaint is voq 10484807. on nov 26, 2012 (date taken from dealer repair invoice) i picked the car up at the dealership after the initial failure repairs. i reset the trip meter (i don't remember the exact mileage the vehicle had when i picked it up). later that same day (26 nov 12) i took the car back to the dealership and told them the engine was making a weird sound. the mechanic agreed that the engine was making a weird sound and said he thought it was the new secondary fuel pump making the noise. the dealership agreed to order a new secondary pump for the car and they told to continue driving the car until the new pump arrived. on or about 12 dec 2012, the car suffered another rapid deceleration failure identical to the one that occurred on 26 sep 2012 with the exception that the engine did not completely quit. i was able to limp the car home (top speed was approximately 20 mph) using side streets and staying off the freeway. the trip meter had 349 miles on it when i got home. i called the dealership and had the car towed to them. they replaced the fuel tank pumps (apparently there are two pumps in the fuel tank). while they were test driving the vehicle, to return it to me, they experienced a rapid deceleration (from their description it appeared as the same failure i had just experienced). the dealership called me and told me they were at a loss to explain the failure and they would have to call the vw tech line for help. vw told them they thought the problem was the hpfp. in total, all three fuel pumps were once again replaced. to vw and hoy-fox credit these repairs were done at no cost to me (except for the tow bill). the car is now on its third hpfp in less than four months. bottom line, in my opinion, the vw tdi hpfp is a safety hazard and should be recalled. | |||
| 01/04/2013 | 44000 | 1 | |
| Jetta wagon tdi clean diesel vehicle was being driven about 35 mph on busy road with full tank of fuel. vehicle started stumbling and losing power. within 30 seconds of stumbling vehicle then stalled. initially was able to be restarted but was stumbling severely and was only able to creep a few feet before stalling. vehicle was unable to be restarted and had to be towed 23 miles to nearest dealership where the intercooler (charge cooler) was found to have iced up and contain ice and water. this seems to be known issue with the vehicle as vw has a tsb out on the issue. the dealership stated that they actually had another vehicle with the same issue come in the day after ours and last winter had many with this issue. this appears to be a known issue and is clearly a safety issue if it can cause the vehicle to suddenly and unpredictably loose power and stall. vw tsb # 21 11 06 / 2025464 references this issue. *tr | |||
| 01/04/2013 | 44000 | ||
| Jetta wagon tdi clean diesel vehicle was being driven about 35 mph on busy road with full tank of fuel. vehicle started stumbling and losing power. within 30 seconds of stumbling vehicle then stalled. initally was able to be restarted but was stumbling severely and was only able to creep a few feet before stalling. vehicle was unable to be restarted and had to be towed 23 miles to nearest dealership where the intercooler (charge cooler) was found to have iced up and contain ice and water. this seems to be known issue with the vehicle as vw has a tsb out on the issue. the dealership stated that they actually had another vehicle with the same issue come in the day after ours and last winter had many with this issue. this appears to be a known issue and is clearly a safety issue if it can cause the vehicle to suddenly and unpredictably loose power and stall. vw tsb # 21 11 06 / 2025464 references this issue. | |||
| 12/22/2012 | 86500 | ||
| Vw volkswagen jetta sportwagen tdi 2009. was driving about 35 mph when engine loses most of its power. a glow plug indicator light turned on and i saw an engine fault/workshop error. i quickly turned onto a side street and stopped the engine. after a couple minutes i restarted the car but it still had low power. after about 10 seconds it stalled and could not be restarted. had it towed to a vw dealership and 5 days later they ran diagnostics and said it was a failed fuel pump and that metal shards were throughout the fuel system and everything needed to be replaced. | |||
| 12/16/2012 | 42000 | ||
| Car: 2009 volkswagen tdi sportwagen on december 16th at approximately 1230pm, i entered interstate i-95 via exit 19 in southport, ct heading southbound. as i accelerated and merged into the lane from the onramp as i got up to speed (@60 mph) the glow plug light came on and then the engine light came on. the car immediately began losing power and i pulled over to the side of the very busy interstate. it was dangerous as i lost power and had to maneuver between passing cars in order to get to the shoulder to pull over. i turned off the engine and let the car rest for a minute or so. i turned the engine back on and the check engine light came on again. i attempted to accelerate and the car had very limited power so i immediately stopped the car again and turned off the engine. i got out of the car, opened the hood, and noticed what appeared to be gasoline coating the engine as well as trailing behind the car. i called aaa and had my car towed to the riverbank volkswagen dealership in stamford, ct which was closed due to the fact that it was sunday. the following day i spoke with the service manager and was informed that the car would not be looked at until friday december dec 21st when a specialist from vw would arrive to inspect the car. i have performed my own diligence and have found that similar issues with the 2009 jetta tdi's have been fairly common and i expect (hope) vw will cover all repair and rental car costs for me in this matter. | |||
| 11/14/2012 | 42600 | 1 | |
| I started my car and for the first time ever, it hesitated and failed to start. i restarted my car and it started. i proceeded to drive home and about a half mile into the drive it hesitated and lost much of its power. a flashing glow plug warning light came on and then a quick message on the display about an engine failure and bring to service. i was about a mile from my vw dealership and drove towards it. about a quarter of a mile later, the car (still hesitating - now i know it is called limp mode) made a grinding noise from the passenger side of the engine bay, and the car lost all power and stopped in traffic. i had to have it towed to the dealership, where they diagnosed a high pressure fuel pump failure. the entire fuel system (fuel tank, 3 pumps, all fuel lines, common rail fuel delivery system, fuel filter holder, fuel filter, fuel injectors) were replaced under power train warranty. i am the only person to fill this car with diesel fuel and always do so at reputable stations. the fuel was tested and did not contain gasoline or any additives. this car was first purchased in north carolina and is a us vehicle. i bought it from the original owner (at 6200 miles) and drove it to canada. it is registered in ontario. i have had all service done in buffalo ny at northtown vw while under warranty and this repair was also performed (as per vw of america restrictions) in buffalo ny. i had to pay the expense of having it towed from toronto to buffalo. *tr | |||
| 12/16/2012 | 42000 | ||
| Car: 2009 volkswagen tdi sportwagen on december 16th at approximately 1230pm, i entered interstate i-95 via exit 19 in southport, ct heading southbound. as i accelerated and merged into the lane from the onramp as i got up to speed (@60 mph) the glow plug light came on and then the engine light came on. the car immediately began losing power and i pulled over to the side of the very busy interstate. it was dangerous as i lost power and had to maneuver between passing cars in order to get to the shoulder to pull over. i turned off the engine and let the car rest for a minute or so. i turned the engine back on and the check engine light came on again. i attempted to accelerate and the car had very limited power so i immediately stopped the car again and turned off the engine. i got out of the car, opened the hood, and noticed what appeared to be gasoline coating the engine as well as trailing behind the car. i called aaa and had my car towed to the riverbank volkswagen dealership in stamford, ct which was closed due to the fact that it was sunday. the following day i spoke with the service manager and was informed that the car would not be looked at until friday december dec 21st when a specialist from vw would arrive to inspect the car. i have performed my own diligence and have found that similar issues with the 2009 jetta tdi's have been fairly common and i expect (hope) vw will cover all repair and rental car costs for me in this matter. | |||
| 11/14/2012 | 42600 | 1 | |
| I started my car and for the first time ever, it hesitated and failed to start. i restarted my car and it started. i proceeded to drive home and about a half mile into the drive it hesitated and lost much of its power. a flashing glow plug warning light came on and then a quick message on the display about an engine failure and bring to service. i was about a mile from my vw dealership and drove towards it. about a quarter of a mile later, the car (still hesitating - now i know it is called limp mode) made a grinding noise from the passenger side of the engine bay, and the car lost all power and stopped in traffic. i had to have it towed to the dealership, where they diagnosed a high pressure fuel pump failure. the entire fuel system (fuel tank, 3 pumps, all fuel lines, common rail fuel delivery system, fuel filter holder, fuel filter, fuel injectors) were replaced under power train warranty. i am the only person to fill this car with diesel fuel and always do so at reputable stations. the fuel was tested and did not contain gasoline or any additives. this car was first purchased in north carolina and is a us vehicle. i bought it from the original owner (at 6200 miles) and drove it to canada. it is registered in ontario. i have had all service done in buffalo ny at northtown vw while under warranty and this repair was also performed (as per vw of america restrictions) in buffalo ny. i had to pay the expense of having it towed from toronto to buffalo. *tr | |||
| 11/14/2012 | 42600 | ||
| I started my car and for the first time ever, it hesitated and failed to start. i restarted my car and it started. i proceeded to drive home and about a half mile into the drive it hesitated and lost much of its power. a flashing glow plug warning light came on and then a quick message on the display about an engine failure and bring to service. i was about a mile from my vw dealership and drove towards it. about a quarter of a mile later, the car (still hesitating - now i know it is called limp mode) made a grinding noise from the passenger side of the engine bay, and the car lost all power and stopped in traffic. i had to have it towed to the dealership, where they diagnosed a high pressure fuel pump failure. the entire fuel system (fuel tank, 3 pumps, all fuel lines, common rail fuel delivery system, fuel filter holder, fuel filter, fuel injectors) were replaced under power train warranty. i am the only person to fill this car with diesel fuel and always do so at reputable stations. the fuel was tested and did not contain gasoline or any additives. this car was first purchased in north carolina and is a us vehicle. i bought it from the original owner (at 6200 miles) and drove it to canada. it is registered in ontario. i have had all service done in buffalo ny at northtown vw while under warranty and this repair was also performed (as per vw of america restrictions) in buffalo ny. i had to pay the expense of having it towed from toronto to buffalo. | |||
| 10/25/2012 | 86000 | 1 | |
| While driving the dash warning lights illuminated and the car stalled causing complete loss of all power steering almost causing me to lose control and wreck. i was able to steer car to side of road and stop. once stopped was able to get car to restart but was barely able to drive home (periodically died and had to restart, wouldn't stay running or idle). had car towed to repair shop. they have diagnosed problem as low rail fuel pressure caused by failed high pressure fuel pump. this failure caused metal shavings to be dispersed throughout entire fuel system. i'm told that the hp fuel pump, low and high pressure fuel regulators, and tank fuel pump all must be replaced along with a complete removal and cleaning of all fuel system components. estimated cost to repair is between $7,000 and $10,000. this car is a diesel tdi. *tr | |||
| 10/25/2012 | 86000 | ||
| While driving the dash warning lights illuminated and the car stalled causing complete loss of all power steering almost causing me to lose control and wreck. i was able to steer car to side of road and stop. once stopped was able to get car to restart but was barely able to drive home (periodically died and had to restart, wouldn't stay running or idle). had car towed to repair shop. they have diagnosed problem as low rail fuel pressure caused by failed high pressure fuel pump. this failure caused metal shavings to be dispersed throughout entire fuel system. i'm told that the hp fuel pump, low and high pressure fuel regulators, and tank fuel pump all must be replaced along with a complete removal and cleaning of all fuel sytem components. estimated cost to repair is between $7,000 and $10,000. this car is a diesel tdi. | |||
| 11/20/2012 | 102815 | 1 | |
| I was driving on the interstate, at about 68 mph, when the engine completely shut down without any warning whatsoever. the car, having a manual transmission, was still in gear and slowed down very quickly without any warning to other drivers (no brake lights). i tried to push in the clutch and coast to the shoulder, and successfully made it off the highway. the car restarted, and i made it a few miles towards the dealer before it happened again, luckily on a low-traffic street. the car was towed the rest of the way towards the dealer and diagnosed as a failed high pressure fuel pump, causing catastrophic fuel system damage. the fuel rail, injectors, pump, tank, and all lines will need to be replaced as the result of the pump failure caused bits of metal flakes to circulate about the fuel system. the diagnosis and listed repairs were determined by the volkswagen dealer. *tr | |||
| 11/20/2012 | 102815 | ||
| I was driving on the interstate, at about 68 mph, when the engine completely shut down without any warning whatsoever. the car, having a manual transmission, was still in gear and slowed down very quickly without any warning to other drivers (no brake lights). i tried to push in the clutch and coast to the shoulder, and successfully made it off the highway. the car restarted, and i made it a few miles towards the dealer before it happened again, luckily on a low-traffic street. the car was towed the rest of the way towards the dealer and diagnosed as a failed high pressure fuel pump, causing catastrophic fuel system damage. the fuel rail, injectors, pump, tank, and all lines will need to be replaced as the result of the pump failure caused bits of metal flakes to circulate about the fuel system. the diagnosis and listed repairs were determined by the volkwagen dealer. | |||
| 09/26/2012 | 42000 | 1 | |
| On september 26, 2012 while traveling in arkansas, eastbound on interstate 30, at 75 miles per hour, my 2009 vw jetta sports wagen tdi suffered a high pressure fuel pump failure. i was told by the little rock vw dealership that i had contaminated fuel. i filed an insurance claim. the insurance company had an independent lab do an analysis on the fuel. the insurance company denied my claim because the fuel was not contaminated. the insurance company informed me that the nhtsa has revived numerous complaints about high pressure fuel pump failures on volkswagen tdi engines. i want to add my vehicle to that list with an independent lab analysis stating that the fuel was not contaminated. it is definitely a safety hazard when your vehicle stops on a congested highway. additionally, with repair bills for this failure ranging from $6,000 to $10,000 the nhtsa should require vw to recall their vehicles with the tdi engines. *tr | |||
| 09/26/2012 | 42000 | ||
| On september 26, 2012 while traveling in arkansas, eastbound on interstate 30, at 75 miles per hour, my 2009 vw jetta sports wagen tdi suffered a high pressure fuel pump failure. i was told by the little rock vw dealership that i had comtaminated fuel. i filed an insurance claim. the insurance company had an independent lab do an analysis on the fuel. the insurance company denied my claim because the fuel was not contaminated. the insurance company informed me that the nhtsa has reveived numerous complaints about high pressure fuel pump failures on volkswagen tdi engines. i want to add my vehicle to that list with an independent lab analysis stating that the fuel was not contaminated. it is definitely a safety hazard when your vehicle stops on a congisted highway. additionaly, with repair bills for this failure ranging from $6,000 to $10,000 the nhtsa should require vw to recall their vehicles with the tdi engines. | |||
| 11/03/2012 | 228605 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 06/04/2011 | 135380 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. *tr both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 09/26/2012 | 42000 | ||
| On september 26, 2012 while traveling in arkansas, eastbound on interstate 30, at 75 miles per hour, my 2009 vw jetta sports wagen tdi suffered a high pressure fuel pump failure. i was told by the little rock vw dealership that i had comtaminated fuel. i filed an insurance claim. the insurance company had an independent lab do an analysis on the fuel. the insurance company denied my claim because the fuel was not contaminated. the insurance company informed me that the nhtsa has reveived numerous complaints about high pressure fuel pump failures on volkswagen tdi engines. i want to add my vehicle to that list with an independent lab analysis stating that the fuel was not contaminated. it is definitely a safety hazard when your vehicle stops on a congisted highway. additionaly, with repair bills for this failure ranging from $6,000 to $10,000 the nhtsa should require vw to recall their vehicles with the tdi engines. | |||
| 11/03/2012 | 228605 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 06/04/2011 | 135380 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. *tr both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 09/26/2012 | 42000 | ||
| On september 26, 2012 while traveling in arkansas, eastbound on interstate 30, at 75 miles per hour, my 2009 vw jetta sports wagen tdi suffered a high pressure fuel pump failure. i was told by the little rock vw dealership that i had comtaminated fuel. i filed an insurance claim. the insurance company had an independent lab do an analysis on the fuel. the insurance company denied my claim because the fuel was not contaminated. the insurance company informed me that the nhtsa has reveived numerous complaints about high pressure fuel pump failures on volkswagen tdi engines. i want to add my vehicle to that list with an independent lab analysis stating that the fuel was not contaminated. it is definitely a safety hazard when your vehicle stops on a congisted highway. additionaly, with repair bills for this failure ranging from $6,000 to $10,000 the nhtsa should require vw to recall their vehicles with the tdi engines. | |||
| 11/03/2012 | 228605 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 06/04/2011 | 135380 | 1 | |
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. *tr both times car died at a major intersection and had to be pushed to side of road. *tr | |||
| 11/03/2012 | 228605 | ||
| I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. vehicle lost power, i was able to get to a side steet and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. car did not restart had push to side of road and tow home. towed to dealer first of week. found to be high pressure fuel pump failure of the diesel engine. this is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. vw repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. even though this pump has less miles they will not help with repair cost. both times car died at a major intersection and had to be pushed to side of road. | |||
| 11/06/2012 | 63500 | 1 | |
| While starting to accelerate after a stop, my 2009 jetta tdi shuddered and died with a major engine failure error and would not restart. the car was blocking traffic at a major intersection. had to have the car pushed out of the traffic lane and then waited for a tow truck to tow it to the local dealer. after one day they said the had no idea what was wrong with it. on the second day the dealer called to say that they found the fuel pump had blown apart and there were metal shards throughout my entire fuel system and it would need to be completely replaced (approx $8-9000 in repairs). they also said that the warranty would not cover it unless i could prove that i only put diesel fuel in so had to provide receipts for my recent fuel purchases as well as fuel samples. still waiting for the warranty company to decide whether or not they will cover the repair so i am without a vehicle while they haggle. luckily i was almost stopped when it happened or it could have been a bigger safety issue (although i was in a car in a busy intersection causing a major traffic jam with many potential crashes all around me -- the honking horns and swerving cars attest to that -- as i sat waiting to be pushed out of the way). *tr | |||
| 11/03/2012 | 145264 | 1 | |
| Tdi diesel engine. entered highway, car stuttered, engine died, displayed workshop code problem, glowplug light flashing. restarted one time, traveled to parking area, engine died and would not restart. code was p0087, fuel pump pressure failure. no previous problems or hints of this issue. sudden engine failure. very dangerous, was driving uphill, the one restart allowed me to leave road. dealer noted no fuel contamination. system was properly primed on fuel filter changes. used a ross-tech cable and software. repair is expected to be about $7000.00. previous diesel 2001 model was still running with 332,000 miles when this one was purchased. tdiclub.com website has noted many of these failures, search hpfp, high pressure fuel pump. vw is not furnishing pumps designed with the us diesel fuel quality in mind. vw needs to correct this problem, there have been a lot of these failures. *tr | |||
| 11/06/2012 | 63500 | ||
| While starting to accelerate after a stop, my 2009 jetta tdi shuddered and died with a major engine failure error and would not restart. the car was blocking traffic at a major intersection. had to have the car pushed out of the traffic lane and then waited for a tow truck to tow it to the local dealer. after one day they said the had no idea what was wrong with it. on the second day the dealer called to say that they found the fuel pump had blown apart and there were metal shards throughout my entire fuel system and it would need to be completely replaced (approx $8-9000 in repairs). they also said that the warranty would not cover it unless i could prove that i only put diesel fuel in so had to provide receipts for my recent fuel purchases as well as fuel samples. still waiting for the warranty company to decide whether or not they will cover the repair so i am without a vehicle while they haggle. luckily i was almost stopped when it happened or it could have been a bigger safety issue (although i was in a car in a busy intersection causing a major traffic jam with many potential crashes all around me -- the honking horns and swerving cars attest to that -- as i sat waiting to be pushed out of the way). | |||
| 11/03/2012 | 145264 | 1 | |
| Tdi diesel engine. entered highway, car stuttered, engine died, displayed workshop code problem, glowplug light flashing. restarted one time, traveled to parking area, engine died and would not restart. code was p0087, fuel pump pressure failure. no previous problems or hints of this issue. sudden engine failure. very dangerous, was driving uphill, the one restart allowed me to leave road. dealer noted no fuel contamination. system was properly primed on fuel filter changes. used a ross-tech cable and software. repair is expected to be about $7000.00. previous diesel 2001 model was still running with 332,000 miles when this one was purchased. tdiclub.com website has noted many of these failures, search hpfp, high pressure fuel pump. vw is not furnishing pumps designed with the us diesel fuel quality in mind. vw needs to correct this problem, there have been a lot of these failures. *tr | |||
| 11/03/2012 | 145264 | ||
| Tdi diesel engine. entered highway, car studdered, engine died, displayed workshop code problem, glowplug light flashing. restarted one time, traveled to parking area, engine died and would not restart. code was p0087, fuel pump pressure failure. no previous problems or hints of this issue. sudden engine failure. very dangerous, was driving uphill, the one restart allowed me to leave road. dealer noted no fuel contamination. system was properly primed on fuel filter changes. used a ross-tech cable and software. repair is expected to be about $7000.00. previous diesel 2001 model was still running with 332,000 miles when this one was purchased. tdiclub.com website has noted many of these failures, search hpfp, high pressure fuel pump. vw is not furnishing pumps designed with the us diesel fuel quality in mind. vw needs to correct this problem, there have been a lot of these failures. | |||
| 10/25/2012 | 47500 | 1 | |
| I was stopped at a traffic light on a busy street when my jetta tdi sport wagon made a loud rumbling noise and stalled. it would not restart and was towed to the dealer. the dealer found metal shavings in the fuel system and suggested this was due to gas contamination of the diesel fuel since i had just fueled my car. however the diesel fuel was not contaminated with gas and the dealer replaced the entire fuel system, blaming this on a pump failure. i'm glad it did not happen 15 min earlier when i was traveling 55mph. *tr | |||
| 11/01/2011 | 40000 | ||
| Rough acceleration with stalling and lurching, particularly with quick maneuvers. this has been an ongoing problem, just identified by the dealer at the car's 60k service check, so dates and mileage entered are estimated. they found metal filings throughout the fuel system and said that the high pressure fuel pump had been ground up internally. they stated that vw was aware of this issue, although this issue had not been mentioned at two previous visits for fuel changes and servicing by another local dealer. i thought it was just some air in the fuel line. they specifically did not mention anything about a nhtsa investigation, which i eventually found on the safercar website (nhtsa action number : ea11003). they did say that vw wanted all the parts that they are replacing, including fuel pumps, some lines, fuel filter, and fuel injectors. work is to be completed on october 30, 2012. | |||
| 10/12/2012 | 70470 | 1 | |
| Car flashed engine malfunction, died soon after, will not start up again. *tr | |||
| 10/12/2012 | 70470 | ||
| Car flashed engine malfunction, died soon after, will not start up again. | |||
| 09/07/2012 | 68000 | 1 | |
| I had just left my vw dealership it have an unrelated issues looked at, i had a service that wed. i pulled out of the dealership drove about a mile and my car flashed so kind of warning. i turned around to go back to the dealership and it died. i was less than a mile away from getting on the interstate where i would have been traveling at 70 mph. *tr | |||
| 10/12/2012 | 70470 | ||
| Car flashed engine malfunction, died soon after, will not start up again. | |||
| 09/07/2012 | 68000 | ||
| I had just left my vw dealership it have an unrelated issues looked at, i had a service that wed. i pulled out of the dealership drove about a mile and my car flashed so kind of warning. i turned around to go back to the dealership and it died. i was less than a mile away from getting on the interstate where i would have been traveling at 70 mph. | |||
| 10/10/2012 | 115986 | ||
| Tl-the contact owns a 2009 volkswagen jetta. the contact stated that while driving 70 mph the malfunction engine light flashed on the dash board and the vehicle stalled. the contact was able to pull the vehicle to the side of the road. the contact towed the vehicle to a dealer. the dealer stated the entire fuel system needed to be replaced due to metal flakes entering the fuel system when the fuel pump malfunctioned. the failure mileage was 115,986. pmb | |||
| 10/05/2012 | 90000 | ||
| Tl- the contact owns a 2009 volkswagen jetta tdi. the contact stated that while traveling 60 mph the vehicle stalled. the driver was able to merge to the side of the road. the vehicle was towed to a private mechanic where it was found that the fuel system had failed. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure and current mileage was 90,000. the vin was not available. pmb | |||
| 10/10/2012 | 115986 | ||
| Tl-the contact owns a 2009 volkswagen jetta. the contact while driving 70 mph the malfunction engine light flashed on the dash board and the vehicle stalled. the contact was able to pull the vehicle to the side of the road. the contact towed the vehicle to a dealer. the dealer stated the entire fuel system needed to be replaced due to metal flakes entering the fuel system when the fuel pump malfunctioned. the failure mileage was 115,986. jo | |||
| 10/05/2012 | 90000 | ||
| Tl- the contact owns a 2009 volkswagen jetta tdi. the contact stated that while traveling 60 mph the vehicle stalled. the driver was able to merge to the side of the road. the vehicle was towed to a private mechanic where it was found that the fuel system had failed. the vehicle was not repaired. the manufacturer was made aware of the failure. the failure and current mileage was 90,000. the vin was not available. pmb | |||
| 10/05/2012 | 90000 | ||
| Tl- the contact owns a 2009 volkswagen jetta tdi. the contact stated while traveling 60 mph the vehicle completely shut down. the driver was able to merge to the side of the road. the vehicle was towed to a private mechanic where it was found that the fuel system had failed. the vehicle was not repaired. the manufacturer was contacted about the issue. the failure and current mileages were 90,000. the vin was unavailable. mh | |||
| 04/06/2011 | 23864 | 3 | |
| Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. the failures did not occur in traffic, nor was the car totally disabled. the purpose of this report is to add my data to the other reports already collected. my car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. i am concerned as to the longevity of the replacement parts. *tr | |||
| 12/15/2011 | 24479 | 1 | |
| Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. *tr | |||
| 04/06/2011 | 23864 | ||
| Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. the failures did not occur in traffic, nor was the car totally disabled. the purpose of this report is to add my data to the other reports already collected. my car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. i am concerned as to the longevity of the replacement parts. | |||
| 12/15/2011 | 24479 | 1 | |
| Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. *tr | |||
| 04/06/2011 | 23864 | ||
| Over the past 18 months, the dealer has replaced all three of the diesel fuel pumps in my car. the failures did not occur in traffic, nor was the car totally disabled. the purpose of this report is to add my data to the other reports already collected. my car has been fixed under warranty so far, but my warranty will expire in 15,000 miles. i am concerned as to the longevity of the replacement parts. | |||
| 12/15/2011 | 24479 | ||
| Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. | |||
| 09/24/2012 | 69500 | 1 | |
| While driving down the road, my warning light flashed a coil symbol, pulled the car to the side of the road and looked up the problem in the manual. blinking coil indicated 'drive to local service' so i tried to crank the car, which started. began to drive, but as i approached a hill and intersection the vehicle became sluggish and slow. upon braking at intersection, the vehicle shut off. i was in the car with three of my four children, the oldest is 17 and has a dl, so i put her in the drivers seat and my 12 year old and i pushed the car out of the intersection to avoid collision. called dealership, they said tow it in, and i have extended warranty to cover defects. the next day i am told that there is bad fuel, not gasoline but sweet smelling diesel.( sc is running cars on biodiesel which has a sweeter smell), warranty company sending inspector. his report says he smelled gasoline, but tech says impossible as the vehicle would never have gone 450 miles on gasoline before this malfunction. we feel that vw is trying to hide the problem under the gas companies and avoid major cost. staring at $8000 repair bill for a car now worth $12k. we cannot afford this kind of expense as i am sure most consumers in america would concede. we have read and documented many cases where vw has repaired this problem in or out of warranty because of the defective part. feel that this is just now an issue with the fuel, they knew the standards for highway diesel when they put the part in the car, shouldn't have sold it if it would not stand up to the pressure. will not accept this as our fault. cannot accept this as our fault. *tr | |||
| 12/15/2011 | 24479 | ||
| Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. | |||
| 09/24/2012 | 69500 | ||
| While driving down the road, my warning light flashed a coil symbol, pulled the car to the side of the road and looked up the problem in the manual. blinking coil indicated 'drive to local service' so i tried to crank the car, which started. began to drive, but as i approached a hill and intersection the vehicle became sluggish and slow. upon braking at intersection, the vehicle shut off. i was in the car with three of my four children, the oldest is 17 and has a dl, so i put her in the drivers seat and my 12 year old and i pushed the car out of the intersection to avoid collision. called dealership, they said tow it in, and i have extended warranty to cover defects. the next day i am told that there is bad fuel, not gasoline but sweet smelling diesel.( sc is running cars on biodiesel which has a sweeter smell), warranty company sending inspector. his report says he smelled gasoline, but tech says impossible as the vehicle would never have gone 450 miles on gasoline before this malfunction. we feel that vw is trying to hide the problem under the gas companies and avoid major cost. staring at $8000 repair bill for a car now worth $12k. we cannot afford this kind of expense as i am sure most consumers in america would concede. we have read and documented many cases where vw has repaired this problem in or out of warranty because of the defective part. feel that this is just now an issue with the fuel, they knew the standards for highway diesel when they put the part in the car, shouldn't have sold it if it would not stand up to the pressure. will not accept this as our fault. cannot accept this as our fault. | |||
| 12/15/2011 | 24479 | ||
| Car lost power and stalled. glow plug light started flashing. had the car towed to the dealer. warranty repair. they said it was the accelerator sensor, but that made no sense to me. the car has performed okay since then, but i'm concerned the same thing will happen again. i am now out of warranty. this is a 2009 tdi jetta wagon. | |||
| 09/24/2012 | 69500 | ||
| While driving down the road, my warning light flashed a coil symbol, pulled the car to the side of the road and looked up the problem in the manual. blinking coil indicated 'drive to local service' so i tried to crank the car, which started. began to drive, but as i approached a hill and intersection the vehicle became sluggish and slow. upon braking at intersection, the vehicle shut off. i was in the car with three of my four children, the oldest is 17 and has a dl, so i put her in the drivers seat and my 12 year old and i pushed the car out of the intersection to avoid collision. called dealership, they said tow it in, and i have extended warranty to cover defects. the next day i am told that there is bad fuel, not gasoline but sweet smelling diesel.( sc is running cars on biodiesel which has a sweeter smell), warranty company sending inspector. his report says he smelled gasoline, but tech says impossible as the vehicle would never have gone 450 miles on gasoline before this malfunction. we feel that vw is trying to hide the problem under the gas companies and avoid major cost. staring at $8000 repair bill for a car now worth $12k. we cannot afford this kind of expense as i am sure most consumers in america would concede. we have read and documented many cases where vw has repaired this problem in or out of warranty because of the defective part. feel that this is just now an issue with the fuel, they knew the standards for highway diesel when they put the part in the car, shouldn't have sold it if it would not stand up to the pressure. will not accept this as our fault. cannot accept this as our fault. | |||
| 08/15/2012 | 58000 | ||
| Engine warning light goes on, car shuts down. dealer says it is the emmission flapper on the ehaust system and a new one costs $918 dollars. vw customer service can't and will not do a thing about it. the dealer keeps a stock on this ehhaust flapper and could do the job right away.vw knows the problem is out there , and right now it proves to be a profitable one for them. | |||
| 09/18/2012 | 91504 | ||
| Vehicle stalled and would not restart while waiting in the left turn lane of euclid ave in bay city, michigan. vehicle was towed to thelen vw service 0.5 miles away. i was allowed to remove personal items while tech was investigating. he showed me the filter and there was a little bit of metal shavings. he then opened a port on the pump and found a lot of metal shavings. the tech then said the pump failed and the entire fuel system would need to be replaced. the service rep said he would talk to vw to see what needs to be done next. this information is all i know as of the end of the day on 9/18/2012. | |||
| 08/20/2012 | 87000 | ||
| Tl* the contact owns a 2009 volkswagen jetta. the contact stated that while driving 20 mph, the vehicle stalled and failed to restart. the vehicle was towed to the dealer, who diagnosed that the fuel pump needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the failure and the current mileage was 87,000. | |||
| 08/31/2012 | 50500 | 1 | |
| 2009 jetta volkswagen tdi, with only 50500 miles on it. the car died in the middle of intersection at 35mph. this was during rush hour traffic. in the car was me 32, my wife 36, my daughter of 8 years old and son of 2 years old. it was a very scary event. i had it towed to the nearest vw dealership. it took them 3 days to look at this car and after i called 15 times, they told me that this fuel pump had been slowly breaking down inside the fuel tank, running through the lines and into the injectors. they have told my this could be extremely expensive. i have always used clean diesel, and filled up at new gas stations. this was just today i spoke with them, and i have done some researching and found this to be called hpfp issue. from as many cases i have seen posted on the internet, this should definitely be a recall. *tr | |||
| 08/20/2012 | 87000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that while driving 20 mph, the vehicle stalled and failed to restart. the vehicle was towed to the dealer, who diagnosed that the fuel pump needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the failure and the current mileage was 87,000.pmb | |||
| 08/31/2012 | 50500 | 1 | |
| 2009 jetta volkswagen tdi, with only 50500 miles on it. the car died in the middle of intersection at 35mph. this was during rush hour traffic. in the car was me 32, my wife 36, my daughter of 8 years old and son of 2 years old. it was a very scary event. i had it towed to the nearest vw dealership. it took them 3 days to look at this car and after i called 15 times, they told me that this fuel pump had been slowly breaking down inside the fuel tank, running through the lines and into the injectors. they have told my this could be extremely expensive. i have always used clean diesel, and filled up at new gas stations. this was just today i spoke with them, and i have done some researching and found this to be called hpfp issue. from as many cases i have seen posted on the internet, this should definitely be a recall. *tr | |||
| 08/20/2012 | 87000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that while driving 20 mph, the vehicle stalled and failed to restart. the vehicle was towed to the dealer, who diagnosed that the fuel pump needed to be replaced. the vehicle was not repaired. the manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. the failure and the current mileage was 87,000.pmb | |||
| 08/31/2012 | 50500 | 1 | |
| 2009 jetta volkswagen tdi, with only 50500 miles on it. the car died in the middle of intersection at 35mph. this was during rush hour traffic. in the car was me 32, my wife 36, my daughter of 8 years old and son of 2 years old. it was a very scary event. i had it towed to the nearest vw dealership. it took them 3 days to look at this car and after i called 15 times, they told me that this fuel pump had been slowly breaking down inside the fuel tank, running through the lines and into the injectors. they have told my this could be extremely expensive. i have always used clean diesel, and filled up at new gas stations. this was just today i spoke with them, and i have done some researching and found this to be called hpfp issue. from as many cases i have seen posted on the internet, this should definitely be a recall. *tr | |||
| 08/20/2012 | 87000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated while driving 20 mph when he felt the vehicle stalled and it come to a complete stop and did not want to start. the vehicle was towed to the dealer, where the dealer stated they needed to replace the fuel pump. the vehicle was not repaired. the manufacturer was contacted and they stated that the vehicle was not under warranty. the failure and the current mileage was 87,000.jp | |||
| 08/31/2012 | 50500 | ||
| 2009 jetta volkswagon tdi, with only 50500 miles on it. the car died in the middle of intersection at 35mph. this was during rush hour traffic. in the car was me 32, my wife 36, my daughter of 8 years old and son of 2 years old. it was a very scary event. i had it towed to the nearest vw dealership. it took them 3 days to look at this car and after i called 15 times, they told me that this fuel pump had been slowly breaking down inside the fuel tank, running through the lines and into the injectors. they have told my this could be extremly expensive. i have always used clean desil, and filled up at new gas stations. this was just today i spoke with them, and i have done some researching and found this to be called hpfp issue. from as many cases i have seen posted on the internet, this should diffently be a recall. | |||
| 08/27/2012 | 72000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that while driving approximately 35 mph the vehicle suddenly stalled and an engine malfunction message displayed on the instrument panel. the vehicle was towed to the dealer who diagnosed that the high pressure fuel pump broke apart internally and the metal shavings from the fuel pump were found throughout the fuel system. as a result, all fuel related components needed to be replaced. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that may be related to the failure. the vehicle was not repaired. the approximate failure mileage was 72,000. pmb | |||
| 08/21/2012 | 88000 | 1 | |
| Started my car for the second time that day, nothing out of the ordinary. about a mile away i experienced the car shutting down. i downshifted into second, turned back on but when i gave it gas it sputtered. i was on the side of the road for 1.5hrs waiting for tow truck. mechanics computer describes the problem as low fuel pressure. *tr | |||
| 08/27/2012 | 72000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that while driving approximately 35 mph the vehicle suddenly stalled and an engine malfunction message displayed on the instrument panel. the vehicle was towed to the dealer who diagnosed that the high pressure fuel pump broke apart internally and the metal shavings from the fuel pump were found throughout the fuel system. as a result, all fuel related components needed to be replaced. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that may be related to the failure. the vehicle was not repaired. the approximate failure mileage was 72,000. pmb | |||
| 08/21/2012 | 88000 | 1 | |
| Started my car for the second time that day, nothing out of the ordinary. about a mile away i experienced the car shutting down. i downshifted into second, turned back on but when i gave it gas it sputtered. i was on the side of the road for 1.5hrs waiting for tow truck. mechanics computer describes the problem as low fuel pressure. *tr | |||
| 08/25/2012 | 104000 | ||
| We were driving on a two lane highway. the cruise control was set. out of nowhere the car just quit. the gages went to zero. the car didn't have power. we coasted until we found a clearing where we could pull off the road. we were able to apply the brakes to come to a complete stop. we were very lucky we were able to coast far enough to find a spot to pull off. there was not an emergency lane on the road. the closest town was 18 miles away. we put the car in park and tried to start it without any luck. after awhile it did turn back on and we were able to drive to the dealership. | |||
| 08/27/2012 | 72000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. while driving approximately 35 mph the vehicle suddenly stalled. the contact stated an engine malfunction message displayed on the instrument panel before the vehicle stalled. the vehicle was towed to the dealer for diagnostic testing. the technician stated the high pressure fuel pump broke apart internally. the metal shavings from the fuel pump were found throughout the fuel system . the technician stated all fuel related components would have to be replaced. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that may be related to the failure. the vehicle was not repaired. the approximate failure mileage was 72,000. da | |||
| 08/21/2012 | 88000 | 1 | |
| Started my car for the second time that day, nothing out of the ordinary. about a mile away i experienced the car shutting down. i downshifted into second, turned back on but when i gave it gas it sputtered. i was on the side of the road for 1.5hrs waiting for tow truck. mechanics computer describes the problem as low fuel pressure. *tr | |||
| 08/21/2012 | 88000 | ||
| Started my car for the second time that day, nothing out of the ordinary. about a mile away i experienced the car shutting down. i downshifted into second, turned back on but when i gave it gas it sputtered. i was on the side of the road for 1.5hrs waiting for tow truck. mechanics computer describes the problem as low fuel pressure | |||
| 08/10/2012 | 114000 | ||
| Tl -the contact owns a 2009 volkswagen jetta. while driving approximately 50 mph, the vehicle stalled without warning. the contact attempted to restart the vehicle but it would not restart. the vehicle was towed to the dealer for diagnostics. the technician stated the fuel system would have to be replaced because it became contaminated by the fuel pump. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that could have been related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 114,000. kmj | |||
| 05/16/2012 | 105000 | 1 | |
| While driving at 50 mph, my vehicle stopped accelerating and rpm would not increase above 2000rpm. the glow plug and check engine warning lights both came on. this almost resulted in an accident. i avoided being hit by a large truck while i was stalled in the center lane of a highway. i had my vehicle taken to the dealership for repair. the dealership replaced the fuel rail switch, but the same issue occurred in june 2012, july 2012, and august 2012. this appears to be an issue related to the hpfp (fuel pump). i am not very satisfied with the vw dealership's inability to correct this issue. i lose fuel pressure on a regular basis which causes safety concerns while merging into traffic. *tr | |||
| 08/10/2012 | 114000 | ||
| Tl -the contact owns a 2009 volkswagen jetta. while driving approximately 50 mph, the vehicle stalled without warning. the contact attempted to restart the vehicle but it would not restart. the vehicle was towed to the dealer for diagnostics. the technician stated the fuel system would have to be replaced because it became contaminated by the fuel pump. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that could have been related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 114,000. kmj | |||
| 05/16/2012 | 105000 | ||
| While driving at 50 mph, my vehicle stopped accelerating and rpm would not increase above 2000rpm. the glow plug and check engine warning lights both came on. this almost resulted in an accident. i avoided being hit by a large truck while i was stalled in the center lane of a highway. i had my vehicle taken to the dealership for repair. the dealership replaced the fuel rail switch, but the same issue occurred in june 2012, july 2012, and august 2012. this appears to be an issue related to the hpfp (fuel pump). i am not very satisfied with the vw dealership's inability to correct this issue. i lose fuel pressure on a regular basis which causes safety concerns while merging into traffic. | |||
| 08/10/2012 | 114000 | ||
| Tl -the contact owns a 2009 volkswagen jetta. while driving approximately 50 mph the vehicle stalled without warning. the contact attempted to restart the vehicle but it would not restart. the vehicle was towed to the dealer for diagnostic. the technician stated the fuel system would have to be replaced because it became contaminated by the fuel pump. there was an investigation under nhtsa action number: ea11003 (fuel system, diesel) that may be related to the failure. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 114,000. da | |||
| 08/13/2012 | 44000 | ||
| This is the tdi model. glow plug light came on. then car lost power, and engine warning light came on. car died on exit ramp and wouldn't restart. high pressure fuel pump died sending metal shards thoughout system. | |||
| 07/19/2012 | |||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that the vehicle made a loud buzzing noise with the illumination of the instrument panel warning lights. the contact took the vehicle to the dealer and was told that the fuel pump failed. the failure mileage was not available. kmj | |||
| 08/13/2012 | 44000 | ||
| This is the tdi model. glow plug light came on. then car lost power, and engine warning light came on. car died on exit ramp and wouldn't restart. high pressure fuel pump died sending metal shards thoughout system. | |||
| 08/09/2012 | 93238 | ||
| 2009 volkswagen jetta tdi. vehicle ran out of diesel fuel, upon filling with new fuel vehicle failed to start. vehicle was towed to volkswagen dealer to perform repairs. dealership informed me the fuel injection pump went out and the entire fuel system needed replacement at a total cost of $8600.00. due to the fuel injector pump going out caused metal shavings to enter the entire fuel system and allegedly requiring a complete system replacement. simply because the vehicle ran out of fuel. people run out of fuel every day and are not put in my current situation with my volkswagen. this must be faulty engineering to result in a complete fuel system replacement for the sole reason of running out of diesel fuel. what i was told by the dealership o the necessary repairs and costs are absurd. any help is appreciated. thank you. | |||
| 07/19/2012 | |||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that the vehicle made a loud buzzing noise with the illumination of the instrument panel warning lights. the contact took the vehicle to the dealer and was told that the fuel pump failed. the failure mileage was not available. kmj | |||
| 08/09/2012 | 93238 | ||
| 2009 volkswagen jetta tdi. vehicle ran out of diesel fuel, upon filling with new fuel vehicle failed to start. vehicle was towed to volkswagen dealer to perform repairs. dealership informed me the fuel injection pump went out and the entire fuel system needed replacement at a total cost of $8600.00. due to the fuel injector pump going out caused metal shavings to enter the entire fuel system and allegedly requiring a complete system replacement. simply because the vehicle ran out of fuel. people run out of fuel every day and are not put in my current situation with my volkswagen. this must be faulty engineering to result in a complete fuel system replacement for the sole reason of running out of diesel fuel. what i was told by the dealership o the necessary repairs and costs are absurd. any help is appreciated. thank you. | |||
| 07/19/2012 | |||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated that the vehicle made a loud buzzing noise with the illumination of the instrument panel warning lights. the contact took the vehicle to the dealer and was told that the fuel pump failed. the failure mileage was not available. kmj | |||
| 07/19/2012 | |||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated the vehicle made a loud buzzing noise. the contact stated the not indicator lights illuminated on the instrument panel. the contact took the vehicle to the dealer and was told the fuel pump failed. the current mileage was 60,000.rl | |||
| 08/05/2012 | 71000 | 1 | |
| While leaving a concert, the vehicle was fine leaving the parking lot. once we increased speeds to 45 mph, the engine completely shut down. the dials on the dashboard all fell to zero and the gas pedel no longer worked. we coasted into a small campground area off to the side of the road. after trying to restart the car three times, it finally started and we proceeded to go down the road, only to make it 500 more yards and pulled in to a hay stack pad. after numerous attempts to start while sitting on the phone wiht our insurance company, the car started once and died after sitting idle for three minutes. we then attempted to start it one last time and drove 25 mph to the nearest gas station. we all got out of the car, locked it up thinking it may have something to do with an antitheft feature. we got back in the car and were able to drive 41 miles home at hiway speeds. the following day we drove 5 miles into town and it died again going 25 mph. the closest volkswagon is another 25 miles away. *tr | |||
| 08/05/2012 | 71000 | ||
| While leaving a concert, the vehicle was fine leaving the parking lot. once we increased speeds to 45 mph, the engine completely shut down. the dials on the dashboard all fell to zero and the gas pedel no longer worked. we coasted into a small campground area off to the side of the road. after trying to restart the car three times, it finally started and we proceeded to go down the road, only to make it 500 more yards and pulled in to a hay stack pad. after numerous attempts to start while sitting on the phone wiht our insurance company, the car started once and died after sitting idle for three minutes. we then attempted to start it one last time and drove 25 mph to the nearest gas station. we all got out of the car, locked it up thinking it may have something to do with an antitheft feature. we got back in the car and were able to drive 41 miles home at hiway speeds. the following day we drove 5 miles into town and it died again going 25 mph. the closest volkswagon is another 25 miles away. | |||
| 07/19/2012 | 111000 | ||
| Tl* the contact owns a 2009 volkswagen jetta. the contact was driving 45 mph when the vehicle stalled without warning. the vehicle was towed to the dealer for diagnosis and the contact was informed that the high pressure diesel fuel pump failed. the manufacturer was notified but offered no assistance. the vehicle was traded due to the defect. the failure and current mileages were 111,000. | |||
| 11/12/2011 | 45445 | ||
| Abrupt deceleration to 30mph from 50mph d/t vehicle in front of me hitting their brake and turning. then i accelerated to get back to the posted speed of 50mph. when depressing accelerator at approx 40mph heard a loud pop, loss of power, glow light on dash came on and warning. loss of power with 3 cars coming behind me so i quickly moved to the shoulder and restarted the car. car turned over but was in limp mode - i was less than 1 mile from my house, so i pulled out and limped home. contacted vw on monday 11/14/11 and my dealership. the car was flat bedded to the dealership and hpfp failure was diagnosed, vw paid in full for complete replacement of entire fuel system. | |||
| 07/19/2012 | 111000 | ||
| Tl* the contact owns a 2009 volkswagen jetta. the contact was driving 45 mph when the vehicle stalled without warning. the vehicle was towed to the dealer for diagnosis and the contact was informed that the high pressure diesel fuel pump failed. the manufacturer was notified but offered no assistance. the vehicle was traded due to the defect. the failure and current mileages were 111,000. | |||
| 07/19/2012 | 111000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact was driving 45 mph when the vehicle stalled without warning. the vehicle was towed to the dealer for diagnosis and the contact was informed that the high pressure diesel fuel pump failed. the manufacturer was notified but offered no assistance. the vehicle was traded due to the defect. the failure and current mileages were 111,000. kmj | |||
| 07/19/2012 | 111000 | ||
| Tl- the contact owns a 2009 volkswagen jetta. the contact stated while driving 45 mph the vehicle stalled without warning. the vehicle was towed to the dealer for diagnosis and was informed the high pressure diesel fuel pump had failed. the manufacturer was notified but offered no assistance. the vehicle was traded due to the defect. the failure and current mileages 111,000. dt | |||
| 07/23/2012 | 48000 | 1 | |
| Driving at low speed in the city, when a engine failure warning displayed and the vehicle started running rough. took it to the dealership and was told that the high pressure fuel pump failed sending metal shards throughout the fuel system. this has apparently triggered replacement of the entire fuel system from the pump to the engine. after researching this online, i have found that this is a known issue. to my knowledge the hpfp's have not been recalled. vw and your website so far states that the problem is a fuel contamination issue, but i have only bought diesel from murphy usa i confirmed this with receipts. ( a high volume dealer in my area). the dealership states that the repair should be covered even though the warranty has expired. this is suspect to me. either our fuel standards are not par with the rest of the world and need further regulation or the pumps need to be recalled. but a car designed to save money by conserving fuel is not doing that if the 27000 dollar car needs 10000 dollars of work. *tr | |||
| 06/30/2012 | 102000 | ||
| I was driving my 2009 volkswagen vw jetta tdi diesel and it stalled while driving. thank god it didn't stall while driving at a higher speed around a corner with oncoming traffic !!! i had it towed to my place and plugged in my obd reader and got 2 codes, po47a (undefined code) and po191 (fuel rail pressure sensor circuit range/performance). i did some research online and decided to try and replace myself, the exhaust pressure sensor #2 and then later the fuel rail pressure sensor with no luck either way. so i decided to tow it the my local vw dealer and the worst possible case scenario was the outcome. the dealer said it would cost $ 6,500.00 to repair and that the entire fuel system would have to be replaced due to fuel (metal) contamination and a bad high pressure fuel pump. under my research online i've found that many customer's of 2009-2012 have had the same problem's that vw will not recall. i'm writing this in hope that someone may these many complaints and force the great vw empire to recall these problems before people, families , and children are severely hurt, handicapped, and/or killed. i invite anyone who reads this and all the other similar complaints of these vehicles to take this very seriously and think about if someone you love or care about was or can be hurt, injured, handicapped, or killed because vw wants to maximize their profits !!!!! shame on vw and shame on anyone who has the power or authority to possibly do something about this and doesn't do anything !!!!! | |||
| 07/23/2012 | 48000 | ||
| Driving at low speed in the city, when a engine failure warning displayed and the vehicle started running rough. took it to the dealership and was told that the high pressure fuel pump failed sending metal shards throughout the fuel system. this has apparently triggered replacement of the entire fuel system from the pump to the engine. after researching this online, i have found that this is a known issue. to my knowlege the hpfp's have not been recalled. vw and your website so far states that the problem is a fuel contamination issue, but i have only bought diesel from murphy usa i confirmed this with receipts. ( a high volume dealer in my area). the dealership states that the repair should be covered even though the warranty has expired. this is suspect to me. either our fuel standards are not par with the rest of the world and need futher regulation or the pumps need to be recalled. but a car designed to save money by conserving fuel is not doing that if the 27000 dollar car needs 10000 dollars of work. | |||
| 07/23/2012 | 76000 | ||
| A catastrophic failure of the high pressure fuel pump left my wife without power as she was driving in traffic. there was no preceding indication and in other circumstances could have caused a traffic accident. when the hpfp failed, all non-electrical power failed with a potential for significant control and braking problems. | |||
| 05/29/2012 | 70000 | 1 | |
| 2009 tdi jetta high pressure fuel pump. 3 pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and i am over warranty and it seems to be a faulty design. don't know what steps to take here they halmoave had my car for almost 90hit days. *tr | |||
| 05/29/2012 | 70000 | ||
| 2009 tdi jetta high pressure fuel pump. 3 pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and i am over warranty and it seems to be a faulty design. don't know what steps to take here thay halmoave had my car for almost 90hit days | |||
| 07/07/2012 | 60509 | 1 | |
| Vehicle is a 2009 jetta sedan - tdi (diesel) vehicle shut down while driving. flow plug light flashed on dash along with display of engine fault workshop vehicle would not restart. pulled code of p0087 fuel rail/system pressure low. towed to dealer, boucher vw in franklin, wi. dealer confirmed fault was a high-pressure fuel pump failure. *tr | |||
| 07/10/2012 | 56100 | ||
| Jetta is a tdi, diesel. glo plug engine light began flashing and experienced decreased (but not complete) loss of power. pulled over. examined engine, which was shaking. turned car off and glo plug warning light went off, so attempted to drive, but got less than a mile down the road before glo light began flashing again and engine light came on. at this time, i pulled over, turned off the car, and had it towed to ocala volkswagen (florida). at the time of the incident, i had been driving on that tank of gas for approximately 100 miles or so (ie, was not the result of putting gas in a diesel tank -- dealer performing repairs will confirm). diagnosis is ex/imploded high pressure fuel pump (hpfp) resulting, likely, from contaminated fuel -- not the wrong fuel (i am careful to only put ultra low sulfur highway diesel in). vw paying for all costs to replace fuel system (pumps, injectors, rails) but not fuel tank. danny at vw ocala has been very good to deal with, but i'm concerned this will happen again and vw may not be so kind/responsible to cover costs. not sure whether new hpfp system will be installed, or the same one as before (thus leaving me at the mercy of having to choose the right gas stations). car is in for repairs at this time. | |||
| 07/07/2012 | 60509 | 1 | |
| Vehicle is a 2009 jetta sedan - tdi (diesel) vehicle shut down while driving. flow plug light flashed on dash along with display of engine fault workshop vehicle would not restart. pulled code of p0087 fuel rail/system pressure low. towed to dealer, boucher vw in franklin, wi. dealer confirmed fault was a high-pressure fuel pump failure. *tr | |||
| 07/10/2012 | 56100 | ||
| Jetta is a tdi, diesel. glo plug engine light began flashing and experienced decreased (but not complete) loss of power. pulled over. examined engine, which was shaking. turned car off and glo plug warning light went off, so attempted to drive, but got less than a mile down the road before glo light began flashing again and engine light came on. at this time, i pulled over, turned off the car, and had it towed to ocala volkswagen (florida). at the time of the incident, i had been driving on that tank of gas for approximately 100 miles or so (ie, was not the result of putting gas in a diesel tank -- dealer performing repairs will confirm). diagnosis is ex/imploded high pressure fuel pump (hpfp) resulting, likely, from contaminated fuel -- not the wrong fuel (i am careful to only put ultra low sulfur highway diesel in). vw paying for all costs to replace fuel system (pumps, injectors, rails) but not fuel tank. danny at vw ocala has been very good to deal with, but i'm concerned this will happen again and vw may not be so kind/responsible to cover costs. not sure whether new hpfp system will be installed, or the same one as before (thus leaving me at the mercy of having to choose the right gas stations). car is in for repairs at this time. | |||
| 07/07/2012 | 60509 | 1 | |
| Vehicle is a 2009 jetta sedan - tdi (diesel) vehicle shut down while driving. flow plug light flashed on dash along with display of engine fault workshop vehicle would not restart. pulled code of p0087 fuel rail/system pressure low. towed to dealer, boucher vw in franklin, wi. dealer confirmed fault was a high-pressure fuel pump failure. *tr | |||
| 07/07/2012 | 60509 | ||
| Vehicle is a 2009 jetta sedan - tdi (diesel) vehicle shut down while driving. flow plug light flashed on dash along with display of engine fault workshop vehicle would not restart. pulled code of p0087 fuel rail/system pressure low. towed to dealer, boucher vw in franklin, wi. dealer confirmed fault was a high-pressure fuel pump failure. | |||
| 07/07/2011 | 45000 | ||
| First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. currently at the dealership again for almost 3 weeks now. its always the same symptoms but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls -when tring to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. i have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system | |||
| 05/04/2012 | |||
| I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. | |||
| 07/07/2011 | 45000 | ||
| First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. currently at the dealership again for almost 3 weeks now. its always the same symptoms but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls -when tring to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. i have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system | |||
| 05/04/2012 | |||
| I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. | |||
| 07/07/2011 | 45000 | ||
| First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. currently at the dealership again for almost 3 weeks now. its always the same symptoms but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls -when tring to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. i have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system | |||
| 05/04/2012 | |||
| I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. | |||
| 07/07/2011 | 45000 | ||
| First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. currently at the dealership again for almost 3 weeks now. its always the same symptoms but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls -when tring to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. i have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system | |||
| 05/04/2012 | |||
| I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. | |||
| 07/07/2011 | 45000 | ||
| First incident in july 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. currently at the dealership again for almost 3 weeks now. its always the same symptoms but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls -when tring to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. i have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system | |||
| 05/04/2012 | |||
| I was going down the road at approximately 45 mph, the engine lost power and stalled. i was able to pull to the side of the road, then have it towed. my spouse is an engine machinist, and after talking to a volkswagen dealership, and taking the car apart, found metal shavings throughout the fuel system. so far, he has spent $3200 for parts which has depleted our saving account. he is self employed and i work part time and part time student, paying $400 a month for a car we thought would be safe, dependable and economical! this is clearly a safety issue, documented for over 2 years with no responsibility taken by vw, who has falsely denied any ongoing issue of this sort. fortunately, my husband can do the labor, but people are spending $8,000 to $10,000 to get this vw problem fixed, and in some cases has happened again. this high pressure fuel system is faulty and unsafe. vw needs to take responsibility for their product to ensure customer safety on the roadways. | |||
| 05/27/2012 | 74200 | ||
| This is a vw jetta 2009 tdi with 74,200 miles. i have been the only owner. vehicle suddenly lost power and black smoke came from exhaust, red lights on dashboard came on with error message engine failure. technician at vw dealer found the turbo charger had an internal failure. the faulty turbo pumped oil throughout the exhaust system into the cat converters, and hoses. all would need to be replaced and costs $7,200. | |||
| 05/29/2012 | 58897 | ||
| For the second time my fuel pump went out. also for the second time i was accused of using bio diesel or regular fuel by the dealer. i was driving a long it sounded like a gear was tumbling around then a grinding noise followed. luckily i was a a low rate of speed ans was able to pull off to a side street with out problem. last week the gear box went out as well. it had issues on going in to reverse from drive. often i would have to put the car in to park tern it off then restart to get it to go in to reverse. | |||
| 05/27/2012 | 74200 | ||
| This is a vw jetta 2009 tdi with 74,200 miles. i have been the only owner. vehicle suddenly lost power and black smoke came from exhaust, red lights on dashboard came on with error message engine failure. technician at vw dealer found the turbo charger had an internal failure. the faulty turbo pumped oil throughout the exhaust system into the cat converters, and hoses. all would need to be replaced and costs $7,200. | |||
| 05/29/2012 | 58897 | ||
| For the second time my fuel pump went out. also for the second time i was accused of using bio diesel or regular fuel by the dealer. i was driving a long it sounded like a gear was tumbling around then a grinding noise followed. luckily i was a a low rate of speed ans was able to pull off to a side street with out problem. last week the gear box went out as well. it had issues on going in to reverse from drive. often i would have to put the car in to park tern it off then restart to get it to go in to reverse. | |||
| 05/27/2012 | 74200 | ||
| This is a vw jetta 2009 tdi with 74,200 miles. i have been the only owner. vehicle suddenly lost power and black smoke came from exhaust, red lights on dashboard came on with error message engine failure. technician at vw dealer found the turbo charger had an internal failure. the faulty turbo pumped oil throughout the exhaust system into the cat converters, and hoses. all would need to be replaced and costs $7,200. | |||
| 05/29/2012 | 58897 | ||
| For the second time my fuel pump went out. also for the second time i was accused of using bio diesel or regular fuel by the dealer. i was driving a long it sounded like a gear was tumbling around then a grinding noise followed. luckily i was a a low rate of speed ans was able to pull off to a side street with out problem. last week the gear box went out as well. it had issues on going in to reverse from drive. often i would have to put the car in to park tern it off then restart to get it to go in to reverse. | |||