Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| OPULSION SYSTEM (PWS) | |||
| 05/04/2012 | 32805 | ||
| Vehicle stalled without warning in the middle of an intersection during friday afternoon rush hour traffic and would not restart, nearly causing multiple accidents. dashboard briefly flashed engine malfunction workshop and the glow plug light illuminated prior to failure. had vehicle towed to jim ellis vw in chamblee, ga for diagnosis. dealership called with a diagnosis of a failed high pressure fuel pump and stated that the entire fuel system would need to be replaced due to metal shavings found throughout the system. advised that repairs would not be covered under existing 5-year/60,000 mile powertrain warranty, claiming that the fuel system was somehow exempt from warranty coverage, and estimated $8700 to fix the car. i called volkswagen of america to report the incident and question why the manufacturer's warranty would not cover an obvious defect in the car; they eventually agreed to cover the full cost of repairs under warranty. vehicle was repaired within a week, but is now back at jim ellis vw for further evaluation after the same engine malfunction workshop and glow plug light illuminated again only 30 miles after the repairs. please compel volkswagen to recall this clearly unsafe vehicle and figure out why their high pressure fuel pumps are failing catastrophically at such high rates around the country. | |||
| 05/08/2012 | 93000 | ||
| I was driving our 2009 vw jetta tdi at approximately 60mph and the display flashed engine malfunction and displayed a symbol indicating glow plug problem. the engine felt sluggish so i pulled over to the side of the road. i contacted the local vw dealer and asked if i could still drive it and he told me yes and to bring the car to the dealer the following morning. i pulled back onto the highway, got up to 50mph. then the vehicle stalled, then died completely. i was barely able to pull off side of highway. we had the car towed to dealer. the dealer inspected the car and explained that the high pressure fuel pump had failed and metal shaving and contaminants were throughout the fuel system and that the entire fuel system will need to be replaced. the car is currently at the dealer awaiting a third party inspection from the warranty company. all required vehicle services have been performed at the required intervals. the diesel fuel injection lines had recently been replaced in march 2012 by the dealer secondary to a recall by vw (v5 23j9). | |||
| 05/04/2012 | 32805 | ||
| Vehicle stalled without warning in the middle of an intersection during friday afternoon rush hour traffic and would not restart, nearly causing multiple accidents. dashboard briefly flashed engine malfunction workshop and the glow plug light illuminated prior to failure. had vehicle towed to jim ellis vw in chamblee, ga for diagnosis. dealership called with a diagnosis of a failed high pressure fuel pump and stated that the entire fuel system would need to be replaced due to metal shavings found throughout the system. advised that repairs would not be covered under existing 5-year/60,000 mile powertrain warranty, claiming that the fuel system was somehow exempt from warranty coverage, and estimated $8700 to fix the car. i called volkswagen of america to report the incident and question why the manufacturer's warranty would not cover an obvious defect in the car; they eventually agreed to cover the full cost of repairs under warranty. vehicle was repaired within a week, but is now back at jim ellis vw for further evaluation after the same engine malfunction workshop and glow plug light illuminated again only 30 miles after the repairs. please compel volkswagen to recall this clearly unsafe vehicle and figure out why their high pressure fuel pumps are failing catastrophically at such high rates around the country. | |||
| 05/08/2012 | 93000 | ||
| I was driving our 2009 vw jetta tdi at approximately 60mph and the display flashed engine malfunction and displayed a symbol indicating glow plug problem. the engine felt sluggish so i pulled over to the side of the road. i contacted the local vw dealer and asked if i could still drive it and he told me yes and to bring the car to the dealer the following morning. i pulled back onto the highway, got up to 50mph. then the vehicle stalled, then died completely. i was barely able to pull off side of highway. we had the car towed to dealer. the dealer inspected the car and explained that the high pressure fuel pump had failed and metal shaving and contaminants were throughout the fuel system and that the entire fuel system will need to be replaced. the car is currently at the dealer awaiting a third party inspection from the warranty company. all required vehicle services have been performed at the required intervals. the diesel fuel injection lines had recently been replaced in march 2012 by the dealer secondary to a recall by vw (v5 23j9). | |||
| 05/04/2012 | 32805 | ||
| Vehicle stalled without warning in the middle of an intersection during friday afternoon rush hour traffic and would not restart, nearly causing multiple accidents. dashboard briefly flashed engine malfunction workshop and the glow plug light illuminated prior to failure. had vehicle towed to jim ellis vw in chamblee, ga for diagnosis. dealership called with a diagnosis of a failed high pressure fuel pump and stated that the entire fuel system would need to be replaced due to metal shavings found throughout the system. advised that repairs would not be covered under existing 5-year/60,000 mile powertrain warranty, claiming that the fuel system was somehow exempt from warranty coverage, and estimated $8700 to fix the car. i called volkswagen of america to report the incident and question why the manufacturer's warranty would not cover an obvious defect in the car; they eventually agreed to cover the full cost of repairs under warranty. vehicle was repaired within a week, but is now back at jim ellis vw for further evaluation after the same engine malfunction workshop and glow plug light illuminated again only 30 miles after the repairs. please compel volkswagen to recall this clearly unsafe vehicle and figure out why their high pressure fuel pumps are failing catastrophically at such high rates around the country. | |||
| 05/08/2012 | 93000 | ||
| I was driving our 2009 vw jetta tdi at approximately 60mph and the display flashed engine malfunction and displayed a symbol indicating glow plug problem. the engine felt sluggish so i pulled over to the side of the road. i contacted the local vw dealer and asked if i could still drive it and he told me yes and to bring the car to the dealer the following morning. i pulled back onto the highway, got up to 50mph. then the vehicle stalled, then died completely. i was barely able to pull off side of highway. we had the car towed to dealer. the dealer inspected the car and explained that the high pressure fuel pump had failed and metal shaving and contaminants were throughout the fuel system and that the entire fuel system will need to be replaced. the car is currently at the dealer awaiting a third party inspection from the warranty company. all required vehicle services have been performed at the required intervals. the diesel fuel injection lines had recently been replaced in march 2012 by the dealer secondary to a recall by vw (v5 23j9). | |||