Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ENGINE AND ENGINE COOLING - ENGINE | |||||
| TB-24-11-03 | 12/20/2011 | 10043288 | Volkswagen: under high electric power consumption, vehicle would run rough and have cold starts. *pe | 03/09/2012 | |
| TB-15-11-04 | 12/22/2011 | 10043276 | Volkswagen: certain model year vehicles are experiencing engine not starting, making a rattling noise when engine has started, timing chain keeps slipping and exhaust light comes on. *pe | 03/08/2012 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Ready | 06/24/2011 | |
| SB-10-11-01 | 02/14/2011 | 10038655 | Volkswagen: malfunction light is on and there is noise with the engine running rough. multiple trouble codes possibly stored. all models 2008-2012. *rm | 06/24/2011 | |
| TB-01-10-11 | 06/08/2010 | 10035164 | Volkswagen: mil on; no start or rough running (dtc p0087-rail fuel pressure too low). contaminated or incorrect fuel can cause performance, drivability, and/or fuel delivery problems. *pe | 02/09/2011 | |
| TB-97-10-07 | 08/04/2010 | 10035104 | Volkswagen: gff test plan, ground connection verification. new gff function test for engine will not start or intermittently does not start conditions. engine grounds may not be secure. models new beetle, convertible, jetta, wagon and s | 02/09/2011 | |
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM - EMISSION CONTROL | |||||
| V201203 | 12/03/2012 | 10050079 | Volkswagen:evaporative (evap) emission system, diagnostic trouble code diagnosis. revised procedure developed to test evap system without fuel cap. *js | 01/24/2013 | |
| SB-28E6 | 11/24/2010 | 10037349 | Volkswagen: there is a warranty extension on hard start conditions for customers who had an earlier campaign addressed on their vehicles. *rm | 05/20/2011 | |
| SB-28E6 | 11/24/2010 | 10037349 | Ready | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ENGINE AND ENGINE COOLING | |||
| 05/04/2012 | 5000 | ||
| I was at a light in first gear at a complete stop. the engine was idling rough. (not the first time, but vw couldn't find anything wrong). the rpm on idling is normally 800. it was up to 1,000. it sputtered twice and hiccupped from 1000 to 700 to 1000 to 700 in the period of 3 seconds. my clutch was in as was thebreak and i was in first gear since i was at a light but at a standstill. the car subsequently stalled without me having moved the car. the car restarted and i still detected the rough idle. | |||
| 03/17/2012 | 27000 | ||
| Vehicle stalled on two separate occasions. in march the car cut off while sitting at a light. on 4/17/12, the vehicle stalled when coming to a stop from an off ramp. | |||
| 03/17/2012 | 34034 | ||
| Ice in the air intake caused the engine to vapor lock which caused a bent piston rod. dealer is going to remove the factory air intake after installing a new engine under warranty and claims this is an engineered fix. dealer also said that volkswagen is working on some heater add on in the possible future. i suspect that the current fix is not a fix as the trouble was not when driving it was after the care set for a few days and ice formed in the intake. nhtsa should investigate to confirm the engineering issue is addressed correctly to protect consumers. | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/09/2011 | 35650 | ||
| 2010 vw jetta tdi with roughly 35,650 miles. while driving up the on-ramp to enter the interstate, glow plug dash light came on and warned to check engine now. within 20 seconds, the car lost all power, and luckily i was able to coast over to the shoulder of the interstate (with drivers flying by at 65+mph at 9:45pm). vehicle would not restart and had to be towed to the vw dealership. service rep claimed fuel contamination, with metal shards all throughout the fuel system. entire fuel system has to be replaced ($10,000 repair) with equivalent, new parts. according to vw service technicians, the parts have not been updated despite vw's knowledge of this problem. as a result, fuel contamination could happen again, and the car could shut off while driving at any time without notice. this is a very serious safety concern. luckily, because i was driving at night, there was not a lot of congestion on the road. had this happened during rush hour, there very likely would have been a severe accident. vw claims the problem is a result of the poor quality of american diesel fuel supply, saying the tdis are designed in germany to run on 100% diesel that's found in europe. if this is the case, why are they selling german designed cars in the united states that doesn't have fuel supplies that are 100% diesel? volkswagen needs to issue a recall of the 2009/2010 jetta tdi. | |||
| 04/27/2011 | 17500 | ||
| While driving at 35mph, car stalled out. battery light flashed, radio etc stayed on, but car had no power at all. rolled to next intersection, turned car off, and restarted it. took it to dealer, they said it was a software update, which they then performed. aug. 24 exiting i95, 65mph, same thing happens, i pressed the gas and the engine was totally dead. lights and radio stayed on. once again i rolled to a stop, and restarted the car. took it to the dealer, they kept it for an hour and said there was nothing wrong with my car. so i took it to another dealer. after having my car for a week they were able to duplicate my problem. their computers were hooked up to my car at the time, and showed no faults. so they were back and forth with vw tech support, and they are flying in an engineer, and they think it might be the steering control module malfunctioning. they have had my car for two weeks now, i have no idea when it will be fixed, if ever. | |||
| 09/10/2011 | 9725 | ||
| I was driven up a small hill going about 20 mph and as i was coming to a stop sign the engine stalled. there was no apparent reason for the stalling. i lost power completely and there was no way that i could restart the car. i knew that it was not electrical because i was able to put on my flashers. | |||
| 04/27/2011 | 17500 | ||
| While driving at 35mph, car stalled out. battery light flashed, radio etc stayed on, but car had no power at all. rolled to next intersection, turned car off, and restarted it. took it to dealer, they said it was a software update, which they then performed. aug. 24 exiting i95, 65mph, same thing happens, i pressed the gas and the engine was totally dead. lights and radio stayed on. once again i rolled to a stop, and restarted the car. took it to the dealer, they kept it for an hour and said there was nothing wrong with my car. so i took it to another dealer. after having my car for a week they were able to duplicate my problem. their computers were hooked up to my car at the time, and showed no faults. so they were back and forth with vw tech support, and they are flying in an engineer, and they think it might be the steering control module malfunctioning. they have had my car for two weeks now, i have no idea when it will be fixed, if ever. | |||
| 09/10/2011 | 9725 | ||
| I was driven up a small hill going about 20 mph and as i was coming to a stop sign the engine stalled. there was no apparent reason for the stalling. i lost power completely and there was no way that i could restart the car. i knew that it was not electrical because i was able to put on my flashers. | |||
| 04/27/2011 | 17500 | ||
| While driving at 35mph, car stalled out. battery light flashed, radio etc stayed on, but car had no power at all. rolled to next intersection, turned car off, and restarted it. took it to dealer, they said it was a software update, which they then performed. aug. 24 exiting i95, 65mph, same thing happens, i pressed the gas and the engine was totally dead. lights and radio stayed on. once again i rolled to a stop, and restarted the car. took it to the dealer, they kept it for an hour and said there was nothing wrong with my car. so i took it to another dealer. after having my car for a week they were able to duplicate my problem. their computers were hooked up to my car at the time, and showed no faults. so they were back and forth with vw tech support, and they are flying in an engineer, and they think it might be the steering control module malfunctioning. they have had my car for two weeks now, i have no idea when it will be fixed, if ever. | |||
| 09/10/2011 | 9725 | ||
| I was driven up a small hill going about 20 mph and as i was coming to a stop sign the engine stalled. there was no apparent reason for the stalling. i lost power completely and there was no way that i could restart the car. i knew that it was not electrical because i was able to put on my flashers. | |||
| 06/15/2011 | 9000 | ||
| During second vw dealer service at approximately 9,000 miles , check-engine light went on during the process, tech read code as a failure in a secondary air-flow sensor, part was replace and the light was off. at third vw dealer service at 17,000 miles, approximately one week after the service, the check-engine light went on at start-up. checked gas cap, re-seated and light did not clear. as of this report problem coded: p2431, p2433, secondary air injection pressure sensor circuit out of range, a quick google search revealed similar errors in conjunction with oil and filter changes. | |||
| 07/21/2011 | 44100 | ||
| Tl-the contact owns a 2010 volkswagen jetta diesel. the contact stated that while driving approximately 10 mph, the vehicle suddenly stalled without any warning. after waiting a few moments, the vehicle was restarted. the vehicle was inspected by an authorized dealer and they stated that they were unable to diagnose the failure. the manufacturer was notified and the contact was awaiting a response. the failure mileage was approximately 44,100. sm. | |||
| 07/21/2011 | 44100 | ||
| Tl-the contact owns a 2010 volkswagen jetta diesel. the contact stated that while driving approximately 10 mph when the vehicle suddenly stalled without any warning. the vehicle was restarted after waiting a while. the vehicle was inspected by a dealer and they advised him that they were unable to diagnose the failure. the manufacturer was contacted and he was waiting an response. the failure mileage was approximately 44,100. tb | |||
| 07/17/2011 | 8891 | ||
| As i was driving on the highway and i was about to shift to a lower gear to slow down, the engine stalled and died. luckily i was able to come to a complete stop, and restarted the engine again. i drive a diesel manual transmission engine. | |||
| 04/20/2010 | 3000 | ||
| My vw jetta tdi stalled while coming to a stop sign after the clutch was depressed. it did this occasionally during the first year of ownership. after a year of ownership and a dozen or so incidents, the car started to stall multiple times during a one half-hour commute. twice recently, once on my way to work and once on my way back, the car stalled two and three times respectively. it even stalled on the highway going 65 mph when the clutch was depressed. usually, it stalls when coming to a red light or stop sign when the clutch is depressed in order to take the car out of gear. at 12000 miles, the engine light came on and off a few times and then remained on. the diesel particulate filter and egr valve were replaced which is highly unusual for a car with such low mileage. also, after my 20000 mile service the engine light went on again and the dealer replaced the #4 exhaust gas temperature sensor. before the 20k service i had called the dealer the day i stalled 3 times and reported my engine light went on. i went to the dealer a few days later, thursday, for the service and the light had gone out by then. the dealer said there was a software update for the ecm to be done in addition to the regular service. i left the dealer after the 20k service only to have my engine light go on again and the car stall again. so i went back to the dealer and that is when they changed the #4 exhaust gas temperature sensor. it did not sound to me like a proper fix for this problem as i believe it could be either an electronic glitch with the ecm or other electrical components or some fuel system problem whereby fuel flow is interrupted when going from load to no load scenarios, i.e. clutch engaged. anyhow, i stalled again two miles from the dealer from which i had driven. the dealer says they can't duplicate it or find any codes related to it. they will call vw again. | |||
| 06/29/2011 | 18325 | ||
| My 2010 vw jetta tdi has had 5 episodes of stalling (actually it does not stall in the normal sense of the word, the engine just stops running). in all 5 incidents the car needed to be placed in park, the ignition needed to be turned off and then the car could be restarted and ran normally. in 4 of the incidents it was either raining or had just recently rained. the 5th incident had high humidity. the o2 sensor has been updated twice. the first time as a response to the problem, the second time as part of normal maintainence. | |||
| 03/05/2010 | 5000 | ||
| The car chronically stalls in first or second gear in stop and go traffic, at very slow speeds or when coasting. when giving it gas and letting out the clutch, it just stalls with no warning. have spoken with other jetta tdi owners and they acknowledge same problem | |||
| 05/02/2011 | |||
| I purchased my 2010 jetta tdi new at the end of september 2009. it is a manual transmission. i'm a pretty conservative driver and attempt to maximize my mpg. each day after the vehicle has been setting overnight and is cold, i start up and drive to the store, a 4 mile drive, the engine will pause usually within that 4 mile drive. sometimes it is a short jerk and sometimes it is a greater jerk. other times it will happen on the return trip home. but it'll happen only once until it sets and cools off. i have had it in the shop twice with no help. my research finds some problems with the high pressure fuel pump which may be the issue, but i haven't been able to talk to vw america to see if they will confirm or deny this. this problem has happened since i've had the vehicle. it has 6,500 miles on it and i'm hoping to get it fixed before the warranty expires. not sure what will happen when the mileage gets higher. | |||
| 05/10/2011 | 10 | ||
| Jetta tdi stalling | |||
| 05/02/2011 | |||
| I purchased my 2010 jetta tdi new at the end of september 2009. it is a manual transmission. i'm a pretty conservative driver and attempt to maximize my mpg. each day after the vehicle has been setting overnight and is cold, i start up and drive to the store, a 4 mile drive, the engine will pause usually within that 4 mile drive. sometimes it is a short jerk and sometimes it is a greater jerk. other times it will happen on the return trip home. but it'll happen only once until it sets and cools off. i have had it in the shop twice with no help. my research finds some problems with the high pressure fuel pump which may be the issue, but i haven't been able to talk to vw america to see if they will confirm or deny this. this problem has happened since i've had the vehicle. it has 6,500 miles on it and i'm hoping to get it fixed before the warranty expires. not sure what will happen when the mileage gets higher. | |||
| 05/10/2011 | 10 | ||
| Jetta tdi stalling | |||
| 05/02/2011 | |||
| I purchased my 2010 jetta tdi new at the end of september 2009. it is a manual transmission. i'm a pretty conservative driver and attempt to maximize my mpg. each day after the vehicle has been setting overnight and is cold, i start up and drive to the store, a 4 mile drive, the engine will pause usually within that 4 mile drive. sometimes it is a short jerk and sometimes it is a greater jerk. other times it will happen on the return trip home. but it'll happen only once until it sets and cools off. i have had it in the shop twice with no help. my research finds some problems with the high pressure fuel pump which may be the issue, but i haven't been able to talk to vw america to see if they will confirm or deny this. this problem has happened since i've had the vehicle. it has 6,500 miles on it and i'm hoping to get it fixed before the warranty expires. not sure what will happen when the mileage gets higher. | |||
| 05/10/2011 | 10 | ||
| Jetta tdi stalling | |||
| 04/25/2011 | 37700 | ||
| Tl* the contact owns a 2010 volkswagen jetta. while driving approximately 10 mph, the vehicle stalled. the contact restarted the vehicle but the failure recurred within a few minutes. after the second failure, the check engine light was illuminated. the vehicle was towed to an authorized dealer where the contact was advised that the high pressure fuel pump exploded and sent metal fragments into the engine. the vehicle was not repaired. the failure and current mileage was 37,700. | |||
| 03/10/2011 | 3000 | ||
| This vehicle has experienced continual problems with engine shuddering and stalling. mostly, while in 2nd , 3rd or 4th gear, early on into a trip the engine will suddenly decelerate and in some case stall out completely. it is as if there is a sudden loss in fuel getting to the engine. this started soon after purchasing the car. it has been into the dealership numerous (6 or 7) times for this warranty issue, including extended stay periods of seven and ten days. first they faulted my fuel, then they replaced the fuel pump, then they have done other work and replaced components, but claim they can not make the car fail as i have reported. they claim to have alerted vw and had a vw technical advisers look at this car. they refuse to do any additional warranty work on the car for this issue since they can not diagnose it. i have kept a log of these failures since my last servicing. between 10/22/2010 to 3/12/2011 this vehicle has had 19 of these failure events. they usually occur when the outside air temperature is above 32 degrees fahrenheit. the vehicle is still under warranty (28,500 miles on the odometer). i am finding other owners experiencing similar problems. please help. | |||
| 12/22/2010 | 10500 | ||
| I purchased a 6-speed manual transmission jetta-tdi at the end of december of 2009. i have been driving manual transmission cars since 1975, and i was upset that my car was stalling either just starting out in first or in the lower rpm range of the lower gears when turning and moving through intersections or trying to go uphill when the rpms were in the lower range. keeping the rpms up a bit seems to have helped, as i am not having it stall as much as before. i also noticed what seemed like a slight hesitation or jerking when cruising . it would be just for a split second and then be gone my accident occurred when i was parallel parking on a hill. i went to back up a bit to straighten out my car and it stalled, rolling forward into the car parked in front of me. fortunately, no one was injured. damage was minor, but was submitted to my insurance company. at this point i was just blaming myself for not being able to adjust to the difference of clutching with a diesel engine because i couldn't figure out how to explain it. then a heard 2 radio reports about the complaints being filed. i called vw of america who listened to my story. they told me that in order to be compensated for my accident, that i would have needed to have had the car towed immediately to a dealership and had it diagnosed. she suggested that i take it to be diagnosed. i took it to the dealer who kept it for two days and could not find anything wrong. a week later, i was coming to a stop for a red light and the rpms began to fluctuate like it was going to stall and then it would come back to normal rpms. when i started to drive it was a little rough, then smoothed out. i called vw of america who recommended that i take it back to the dealer. i am waiting for them to return my call. i have also 3 intermittent problems with my am radio cutting out--are the problems connected? | |||
| 07/15/2010 | 5000 | ||
| Multiple incidents that appear to be the same problem/defect. 1. the car sometimes will not start for several minutes, and once it does finally start, has a very rough idle and stalls. after several tries, it finally starts and runs normally. this has happened 7-8 times from july 2010 until the present. 2. now, over the past two months, the car tries to stall out while driving also, and has resulted in my wife having to pull off the road and restart the car. this has only happened twice so far, but the starting and rough idle problem continues to occur approximately once every couple of weeks. on another note, i want to ensure that if any recalls occur as a result of everybody's complaints, that u.s. military stationed overseas are not left out. many of us purchase these u.s. spec cars from local dealer agencies who (re)import the cars back to europe for this purpose. oftentimes recalls are not enforceable overseas, however, this is a volkswagen and there are plenty of authorized vw dealers in germany, and in europe as a whole. | |||
| 07/10/2010 | 540 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 35 mph in third gear the contact stated the vehicle jerked and the acceleration hesitated. the failure occurred intermittently. the vehicle was taken to the dealer approximately six times for the same failure . the technicians performed two computer updates. the failure continued and could not be diagnosed. the manufacturer was contacted and stated it was a characteristic of the vehicle and could not provide further assistance. the vehicle was not repaired. the approximate failure mileage was 540. ds | |||
| 12/22/2010 | 10500 | ||
| I purchased a 6-speed manual transmission jetta-tdi at the end of december of 2009. i have been driving manual transmission cars since 1975, and i was upset that my car was stalling either just starting out in first or in the lower rpm range of the lower gears when turning and moving through intersections or trying to go uphill when the rpms were in the lower range. keeping the rpms up a bit seems to have helped, as i am not having it stall as much as before. i also noticed what seemed like a slight hesitation or jerking when cruising . it would be just for a split second and then be gone my accident occurred when i was parallel parking on a hill. i went to back up a bit to straighten out my car and it stalled, rolling forward into the car parked in front of me. fortunately, no one was injured. damage was minor, but was submitted to my insurance company. at this point i was just blaming myself for not being able to adjust to the difference of clutching with a diesel engine because i couldn't figure out how to explain it. then a heard 2 radio reports about the complaints being filed. i called vw of america who listened to my story. they told me that in order to be compensated for my accident, that i would have needed to have had the car towed immediately to a dealership and had it diagnosed. she suggested that i take it to be diagnosed. i took it to the dealer who kept it for two days and could not find anything wrong. a week later, i was coming to a stop for a red light and the rpms began to fluctuate like it was going to stall and then it would come back to normal rpms. when i started to drive it was a little rough, then smoothed out. i called vw of america who recommended that i take it back to the dealer. i am waiting for them to return my call. i have also 3 intermittent problems with my am radio cutting out--are the problems connected? | |||
| 07/15/2010 | 5000 | ||
| Multiple incidents that appear to be the same problem/defect. 1. the car sometimes will not start for several minutes, and once it does finally start, has a very rough idle and stalls. after several tries, it finally starts and runs normally. this has happened 7-8 times from july 2010 until the present. 2. now, over the past two months, the car tries to stall out while driving also, and has resulted in my wife having to pull off the road and restart the car. this has only happened twice so far, but the starting and rough idle problem continues to occur approximately once every couple of weeks. on another note, i want to ensure that if any recalls occur as a result of everybody's complaints, that u.s. military stationed overseas are not left out. many of us purchase these u.s. spec cars from local dealer agencies who (re)import the cars back to europe for this purpose. oftentimes recalls are not enforceable overseas, however, this is a volkswagen and there are plenty of authorized vw dealers in germany, and in europe as a whole. | |||
| 07/10/2010 | 540 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 35 mph in third gear the contact stated the vehicle jerked and the acceleration hesitated. the failure occurred intermittently. the vehicle was taken to the dealer approximately six times for the same failure . the technicians performed two computer updates. the failure continued and could not be diagnosed. the manufacturer was contacted and stated it was a characteristic of the vehicle and could not provide further assistance. the vehicle was not repaired. the approximate failure mileage was 540. ds | |||
| 12/22/2010 | 10500 | ||
| I purchased a 6-speed manual transmission jetta-tdi at the end of december of 2009. i have been driving manual transmission cars since 1975, and i was upset that my car was stalling either just starting out in first or in the lower rpm range of the lower gears when turning and moving through intersections or trying to go uphill when the rpms were in the lower range. keeping the rpms up a bit seems to have helped, as i am not having it stall as much as before. i also noticed what seemed like a slight hesitation or jerking when cruising . it would be just for a split second and then be gone my accident occurred when i was parallel parking on a hill. i went to back up a bit to straighten out my car and it stalled, rolling forward into the car parked in front of me. fortunately, no one was injured. damage was minor, but was submitted to my insurance company. at this point i was just blaming myself for not being able to adjust to the difference of clutching with a diesel engine because i couldn't figure out how to explain it. then a heard 2 radio reports about the complaints being filed. i called vw of america who listened to my story. they told me that in order to be compensated for my accident, that i would have needed to have had the car towed immediately to a dealership and had it diagnosed. she suggested that i take it to be diagnosed. i took it to the dealer who kept it for two days and could not find anything wrong. a week later, i was coming to a stop for a red light and the rpms began to fluctuate like it was going to stall and then it would come back to normal rpms. when i started to drive it was a little rough, then smoothed out. i called vw of america who recommended that i take it back to the dealer. i am waiting for them to return my call. i have also 3 intermittent problems with my am radio cutting out--are the problems connected? | |||
| 07/15/2010 | 5000 | ||
| Multiple incidents that appear to be the same problem/defect. 1. the car sometimes will not start for several minutes, and once it does finally start, has a very rough idle and stalls. after several tries, it finally starts and runs normally. this has happened 7-8 times from july 2010 until the present. 2. now, over the past two months, the car tries to stall out while driving also, and has resulted in my wife having to pull off the road and restart the car. this has only happened twice so far, but the starting and rough idle problem continues to occur approximately once every couple of weeks. on another note, i want to ensure that if any recalls occur as a result of everybody's complaints, that u.s. military stationed overseas are not left out. many of us purchase these u.s. spec cars from local dealer agencies who (re)import the cars back to europe for this purpose. oftentimes recalls are not enforceable overseas, however, this is a volkswagen and there are plenty of authorized vw dealers in germany, and in europe as a whole. | |||
| 07/10/2010 | 540 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 35 mph in third gear the contact stated the vehicle jerked and the acceleration hesitated. the failure occurred intermittently. the vehicle was taken to the dealer approximately six times for the same failure . the technicians performed two computer updates. the failure continued and could not be diagnosed. the manufacturer was contacted and stated it was a characteristic of the vehicle and could not provide further assistance. the vehicle was not repaired. the approximate failure mileage was 540. ds | |||
| 12/22/2010 | 10500 | ||
| I purchased a 6-speed manual transmission jetta-tdi at the end of december of 2009. i have been driving manual transmission cars since 1975, and i was upset that my car was stalling either just starting out in first or in the lower rpm range of the lower gears when turning and moving through intersections or trying to go uphill when the rpms were in the lower range. keeping the rpms up a bit seems to have helped, as i am not having it stall as much as before. i also noticed what seemed like a slight hesitation or jerking when cruising . it would be just for a split second and then be gone my accident occurred when i was parallel parking on a hill. i went to back up a bit to straighten out my car and it stalled, rolling forward into the car parked in front of me. fortunately, no one was injured. damage was minor, but was submitted to my insurance company. at this point i was just blaming myself for not being able to adjust to the difference of clutching with a diesel engine because i couldn't figure out how to explain it. then a heard 2 radio reports about the complaints being filed. i called vw of america who listened to my story. they told me that in order to be compensated for my accident, that i would have needed to have had the car towed immediately to a dealership and had it diagnosed. she suggested that i take it to be diagnosed. i took it to the dealer who kept it for two days and could not find anything wrong. a week later, i was coming to a stop for a red light and the rpms began to fluctuate like it was going to stall and then it would come back to normal rpms. when i started to drive it was a little rough, then smoothed out. i called vw of america who recommended that i take it back to the dealer. i am waiting for them to return my call. i have also 3 intermittent problems with my am radio cutting out--are the problems connected? | |||
| 07/15/2010 | 5000 | ||
| Multiple incidents that appear to be the same problem/defect. 1. the car sometimes will not start for several minutes, and once it does finally start, has a very rough idle and stalls. after several tries, it finally starts and runs normally. this has happened 7-8 times from july 2010 until the present. 2. now, over the past two months, the car tries to stall out while driving also, and has resulted in my wife having to pull off the road and restart the car. this has only happened twice so far, but the starting and rough idle problem continues to occur approximately once every couple of weeks. on another note, i want to ensure that if any recalls occur as a result of everybody's complaints, that u.s. military stationed overseas are not left out. many of us purchase these u.s. spec cars from local dealer agencies who (re)import the cars back to europe for this purpose. oftentimes recalls are not enforceable overseas, however, this is a volkswagen and there are plenty of authorized vw dealers in germany, and in europe as a whole. | |||
| 07/10/2010 | 540 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 35 mph in third gear the contact stated the vehicle jerked and the acceleration hesitated. the failure occurred intermittently. the vehicle was taken to the dealer approximately six times for the same failure . the technicians performed two computer updates. the failure continued and could not be diagnosed. the manufacturer was contacted and stated it was a characteristic of the vehicle and could not provide further assistance. the vehicle was not repaired. the approximate failure mileage was 540. ds | |||
| 04/01/2010 | 0 | ||
| Tl-the contact owns a 2010 vw jetta diesel. the vehicle loses power while in third gear, and when he attempting to merge into traffic the vehicle stalled without warning. the failure occurred intermittently when the ignition is turned in off position he was able to restart the vehicle. the vehicle was taken to the dealer several times for the failure a diagnosed was performed, but was unable to locate a failure code. the dealer replaced the fuel filter. the repair did not correct the failure. the vehicle continues to stall. the failure mileage was 0 and the current mileage was 20,000. li | |||
| 11/28/2010 | 35009 | ||
| Car idling in park. engaged dsg transmission, car immediately stalls.. attempted to restart, run/stall, run/stall, run/stall. now runs rough... mileage dropped 20%. car at dealer - dealer has reported 5 other tdi's in same condition. | |||
| 07/01/2010 | 100 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving approximately 65 mph she heard a throbbing noise coming from the speakers and all of the interior lights stopped functioning. she was also unable to operate the radio. the vehicle was pulled over and shut off. upon restart the vehicle would operate as normal. the failure continued to recur intermittently. she also stated that she would attempt to change the radio station but the radio would intermittently display a message reading no cd or no magazine. a few months later while turning approximately 10 mph the vehicle stalled. upon restart the vehicle operated as normal. the vehicle was taken to an authorized dealer on 3 occasions where they were unable to diagnose the failures. the vehicle was not repaired. the failure mileage was 100 and the current mileage was 10,000. sm. | |||
| 10/25/2010 | 8747 | ||
| I was driving on a secondary highway going only 30 mph when a warning light came on. at the same time the engine started running very rough. i immediately pulled the car to the side of the road. at the side of the road with the engine off, i pulled out the jetta handbook to research the meaning of the warning light. the light blinking was the engine malfunction light. after that i called the vw 800 road side program, a tow truck came and towed the jetta to the dealer. now this morning i go to the dealership and they inform me the cost of getting this new car fixed will be $6,800.00. with that information i have to ask why and the dealership proceeds to say i have bad fuel. the comment by the dealership triggered all types of responses. the first response was proof i put the right type of fuel in the tank which i did. next i had to go and get a sample of fuel from the filling station. after that i delivered a sample of the fuel in question to the dealership for testing. as it turns out the fuel was okay. while i am running around doing all of this my wife finds out via the internet of issues the jetta is having with the fuel pump. keep in mind, at no point has the dealership given me information regarding a possible fuel pump issue, which would be a warranty issue, aka no cost to me! it is now 5:20 pm and i have not heard from the dealership. now i have another issue, is the dealership trying to defraud me? and if so the dealership will have big problems. | |||
| 07/01/2010 | 100 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving approximately 65 mph she heard a throbbing noise coming from the speakers and all of the interior lights stopped functioning. she was also unable to operate the radio. the vehicle was pulled over and shut off. upon restart the vehicle would operate as normal. the failure continued to recur intermittently. she also stated that she would attempt to change the radio station but the radio would intermittently display a message reading no cd or no magazine. a few months later while turning approximately 10 mph the vehicle stalled. upon restart the vehicle operated as normal. the vehicle was taken to an authorized dealer on 3 occasions where they were unable to diagnose the failures. the vehicle was not repaired. the failure mileage was 100 and the current mileage was 10,000. sm. | |||
| 10/25/2010 | 8747 | ||
| I was driving on a secondary highway going only 30 mph when a warning light came on. at the same time the engine started running very rough. i immediately pulled the car to the side of the road. at the side of the road with the engine off, i pulled out the jetta handbook to research the meaning of the warning light. the light blinking was the engine malfunction light. after that i called the vw 800 road side program, a tow truck came and towed the jetta to the dealer. now this morning i go to the dealership and they inform me the cost of getting this new car fixed will be $6,800.00. with that information i have to ask why and the dealership proceeds to say i have bad fuel. the comment by the dealership triggered all types of responses. the first response was proof i put the right type of fuel in the tank which i did. next i had to go and get a sample of fuel from the filling station. after that i delivered a sample of the fuel in question to the dealership for testing. as it turns out the fuel was okay. while i am running around doing all of this my wife finds out via the internet of issues the jetta is having with the fuel pump. keep in mind, at no point has the dealership given me information regarding a possible fuel pump issue, which would be a warranty issue, aka no cost to me! it is now 5:20 pm and i have not heard from the dealership. now i have another issue, is the dealership trying to defraud me? and if so the dealership will have big problems. | |||
| 07/01/2010 | 100 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving approximately 65 mph she heard a throbbing noise coming from the speakers and all of the interior lights stopped functioning. she was also unable to operate the radio. the vehicle was pulled over and shut off. upon restart the vehicle would operate as normal. the failure continued to recur intermittently. she also stated that she would attempt to change the radio station but the radio would intermittently display a message reading no cd or no magazine. a few months later while turning approximately 10 mph the vehicle stalled. upon restart the vehicle operated as normal. the vehicle was taken to an authorized dealer on 3 occasions where they were unable to diagnose the failures. the vehicle was not repaired. the failure mileage was 100 and the current mileage was 10,000. sm. | |||
| 10/25/2010 | 8747 | ||
| I was driving on a secondary highway going only 30 mph when a warning light came on. at the same time the engine started running very rough. i immediately pulled the car to the side of the road. at the side of the road with the engine off, i pulled out the jetta handbook to research the meaning of the warning light. the light blinking was the engine malfunction light. after that i called the vw 800 road side program, a tow truck came and towed the jetta to the dealer. now this morning i go to the dealership and they inform me the cost of getting this new car fixed will be $6,800.00. with that information i have to ask why and the dealership proceeds to say i have bad fuel. the comment by the dealership triggered all types of responses. the first response was proof i put the right type of fuel in the tank which i did. next i had to go and get a sample of fuel from the filling station. after that i delivered a sample of the fuel in question to the dealership for testing. as it turns out the fuel was okay. while i am running around doing all of this my wife finds out via the internet of issues the jetta is having with the fuel pump. keep in mind, at no point has the dealership given me information regarding a possible fuel pump issue, which would be a warranty issue, aka no cost to me! it is now 5:20 pm and i have not heard from the dealership. now i have another issue, is the dealership trying to defraud me? and if so the dealership will have big problems. | |||
| 08/12/2010 | 20746 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated that the vehicle stalls without warning. the vehicle was taken to the dealer and they were not able to determine why the vehicle stalled. the failure mileage was 20746 and the current mileage was 32978.rl | |||
| 04/28/2010 | 100 | ||
| Tl-the contact owns a 2010 volkswagen jetta tdi. while the contact was driving approximately between 25-35 mph, the engine stalled without warning for a period of three seconds and resumed . the instrument panel gauges read normally during the failure. the failure occurred at least two to three times a day or greater; and reached the number of fifteen times while the vehicle was in motion. the vehicle was taken to an authorized dealer for diagnostic testing. the technician was unable to detect a problem. the vehicle was taken to the dealer on four different times for the same failures which there were no resolutions. in addition, the failure occurred when at a complete stop with an increase in the engine rpms and the tach meter displaying a different reading. the vehicle had not been repaired. the failure mileage was approximately 100. js | |||
| ENGINE AND ENGINE COOLING - ENGINE | |||
| 04/03/2011 | 5000 | ||
| We have 2010 vw jetta tdi and we have the stalling problems. it started about 3 months after we bought the vehicle. in ca highway traffic i had the car stall on me 15 times, i was wreck by the time i was able to exit the highway. i refuse to drive the car anymore. it has been to the dealership now 6 times to fix the problem and they keep giving us all these stupid reasons and then tell us they can't duplicate the stalling problem so they can't fix it. i just want the problem fixed and i am tried of getting the run around with volkswagen on this. obviously there is a problem with these cars. we take it the dealer it runs great for about 2 days and then the check engine light comes on and then 4 hours later the glow plug light comes on and back to the dealer we go with nothing in the end. they keep telling us it is electrical nothing to do with the fuel problem. it is extremly frustrating that volkswagen won't do anything about this problem. | |||
| 02/22/2011 | 9470 | ||
| My 2010 jetta tdi sedan has stalled 3 times on me in the past few weeks. on the first occasion, i had come off a freeway, driven two blocks on a street, and was making a left. the car stalled and the battery light came on. i put it in neutral and restarted the car. two weeks later, i was making a left into a parking lot and the same thing occurred. the car stalled but started immediately. on 2/22/11, i was driving through a parking lot and the car stalled again. luckily, no driver was behind me. i had the car serviced by vw van nuys, ca but they were unable to replicate the problem and could find no trace of it. | |||
| 08/16/2010 | 9000 | ||
| During the first month of owndership, i was driving down the highway at 55 mph and preparing to stop for stoplight, the car stalled at speed; i assumed that it was due to being unaccustomed to the gearing. i have also had several instances in which after the car had been sitting in the parking lot during work, i pulled out and the car stumbled, but did not stall. however, i did need to engage the clutch several times. also, after the same circumstances, i pulled out successfully and felt the car lose power suddenly, as if there was not enough gas/air to keep going. | |||
| 10/19/2010 | 7500 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while traveling 35 mph the contact applied the brakes and noticed that the vehicle had suddenly shut off without warning. the vehicle has not been diagnosed and the contact has noticed the failure since purchase. the current and failure mileages were 7500. bml | |||
| 09/09/2010 | 10000 | ||
| 2010 volkswagen jetta repeatedly shuts off while driving. power and accessories work (ac, radio) but engine will not restart unless car is placed in park and key is turned off and then on again. attempting to restart the engine with the transmission in neutral does not work. this has happened while accelerating, while stopped and after sudden braking. twice on the freeway (est speed 65 mph) and once when stopped while going downhill. | |||
| ENGINE AND ENGINE COOLING - EXHAUST SYSTEM | |||
| 11/18/2010 | 19800 | ||
| 1. driving normally on highway when it came on and the car lost power suddenly and could not accelerate any further. also car stalled several times on its own while idling at a traffic light (its an automatic transmission this should not be happening). 2. this is the second time this same problem has happened in first 20k miles of this vehicle its an 2010 vw tdi. first time it was at 9800 mile mark same light and problem came on they replaced a egr valve and now again at 19800miles. 3. they have replaced a part at 9800 miles and now replacing it again at 19800miles. it seems to be a repeat problem with this vehicle and very dangerous to have it slow down like that while driving and also stall out while in traffic. | |||