Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | ||||||||||||||||
| 11V490000 | VOLKSWAGEN OF AMERICA, INC | V (Vehicle) | 168275 | 11/15/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 10/03/2011 | 10/03/2011 | ||||||||
| Defect Summary | Volkswagen is recalling certain model 2009-2012 jetta and jetta sportwagen vehicles, manufactured from may 2008 through september 2011, model year 2010-2012 volkswagen golf vehicles, manufactured from may 2009 through september 2011, and model year 2010-2012 audi a3 vehicles, manufactured from september 2009 through september 2011, that are equipped with a 2.0l tdi common rail diesel engine/clean diesel engine. the fuel injection pulses could coincide with the natural frequency of the injector line #2, in specific load and rpm conditions. this resonance creates additional stress in the fuel line. | |||||||||||||||
| Consequence Summary | Due to the resonance condition, injector line number 2 could develop small cracks which could lead to fuel leakage. leaking fuel in the presence of an ignition source, may lead to a fire. | |||||||||||||||
| Corrective Summary | Volkswagen will install an improved fuel injector line for the number 2 cylinder on certain vehicles and will install vibration dampers on all of the injector lines. volkswagen and audi will notify owners to have the vehicles repaired free of charge. the safety recall is expected to begin during november 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen recall campaign number is 23j9/v5 & 23j8/k5.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
| FUEL SYSTEM, GASOLINE - DELIVERY - HOSES, LINES/PIPING, AND FITTINGS | ||||||||||||||||
| 10V621000 | VOLKSWAGEN OF AMERICA, INC | from 03/01/2006 to 06/30/2009 | V (Vehicle) | 228236 | 01/31/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 12/10/2010 | 12/14/2010 | |||||||
| Defect Summary | Volkswagen is recalling certain model year 2006-2010 jetta, new beetle, new beetle convertible, model year 2009 jetta sportwagen and model year 2007-2009 rabbit vehicles equipped with 2.5l engines. the jetta, jetta sportwagen, and rabbit vehicles may have a small plastic tab located on the windshield washer fluid reservoir that may chafe against an underhood fuel supply line. the new beetle and the new beetle convertible vehicles may have a fastening clamp on a hydraulic hose of the power steering system that may be located in an improper position which could cause chafing against an underhood fuel supply line. | |||||||||||||||
| Consequence Summary | If chafing occurs, there is the potential for a fuel leak to develop. fuel leakage, in the presence of an ignition source, could result in a fire. | |||||||||||||||
| Corrective Summary | Dealers will inspect and if necessary replace the underhood fuel line. additionally, depending on the vehicle model, dealers will either remove the plastic tab from the windshield washer fluid reservoir, or inspect the position of the fastening clamp and adjust the related fastening clamp into the correct position. this service will be performed free of charge. the safety recall is expected to begin on or before january 31, 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Volkswagen safety recall no. 20i4/u1.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| FUEL SYSTEM, GASOLINE | |||||
| SB-20-11-01 | 02/04/2011 | 10038657 | Ready | 06/24/2011 | |
| SB-20-11-01 | 02/04/2011 | 10038657 | Volkswagen: malfunction light is on with two possible fault codes present. this is a fuel pressure concern. *rm | 06/24/2011 | |
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||||
| TB-20-12-02 | 11/21/2012 | 10051379 | Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe | 03/05/2013 | |
| FUEL SYSTEM, GASOLINE - FUEL INJECTION SYSTEM - FUEL RAIL | |||||
| TB-20-10-02 | 09/16/2010 | 10036494 | Volkswagen: mil on; dtc p0087 and/or p0192 stored in ecm fault memory. one or more of the following codes may be stored in the ecm fault memory-low fuel rail pressure detected; fuel rail pressure sensor circuit low. assistance to properl | 03/23/2011 | |
| TB-01-10-11 | 06/08/2010 | 10035164 | Volkswagen: mil on; no start or rough running (dtc p0087-rail fuel pressure too low). contaminated or incorrect fuel can cause performance, drivability, and/or fuel delivery problems. *pe | 02/09/2011 | |
| FUEL SYSTEM, OTHER - DELIVERY - FUEL PUMP | |||||
| TB-20-12-02 | 11/21/2012 | 10051379 | Volkswagen: when not driven for long periods of time, would have engine crank, but no start. sometimes engine may run rought and/or mil on. models 2009-2013 tiguan, eos, cc, gti, beetle, jetta. *pe | 03/05/2013 | |
Investigations
| NHTSA ID | Manufacturer | Date open | Date close | Subject | Recall campaign | |
|---|---|---|---|---|---|---|
| FUEL SYSTEM, DIESEL | ||||||
| PE11023 | VOLKSWAGEN OF AMERICA, INC | 08/02/2011 | 12/02/2011 | Diesel Fuel Injector Line Leakage | ||
| By letter dated october 3, 2011, volkswagen group of america, inc. (vw) notified the national highway traffic safety administration (nhtsa) that it will conduct a safety recall to address a defect in approximately 168,275 model year (my) 2009-2012 volkswagen jetta, jetta sportwagen, golf, and audi a3 vehicles equipped with the 2.0l tdi common rail clean diesel engine (nhtsa recall no. 11v-490).the recalled jetta and jetta sportwagen vehicles were built from may 2008 through september 2011, the golf vehicles were built from may 2009 through september 2011, and the audi a3 vehicles were built from september 2009 through september 2011.according to volkswagen, in u.s. applications of the above cited tdi vehicles including engine codes cjaa and cbea, the fuel injection pulses could coincide with the natural frequency of the injector line #2 in specific load and rpm conditions.this resonance creates additional stress on the fuel line which a small number of parts (based on the statistic spread of line strength) cannot withstand over its lifetime.as a contributing factor, vw indicated that a supplier used tube material with scratch marks from a grinding process during certain production periods.lines manufactured in these periods were installed in vehicles produced in the following 10 months:december 2008, january-february 2009, october 2009, march-april 2010 and september-december 2010.injector lines using this material exhibit a significantly higher failure rate.dealers will replace injector line #2 in all vehicles built in these months.in addition, as a precautionary measure, all recalled vehicles will have vibration dampers installed on all four fuel injector lines.analysis of nhtsa complaints, vw complaints, vw field reports and warranty claims found allegations of injector line leakage in 443 subject vehicles.the leaking line was not identified in 62 of the vehicles.for the 381 that did provide information about which injector lines were leaking and/or replaced, 358 (94%) involved an injector line #2 leak/repair.almost three-quarters of the injector line #2 leak/repair incident vehicles were built in the 10 months identified by vw, which accounted for approximately one-quarter of the recalled vehicles.the failure rate for injector line #2 in vehicles built in the 10 months affected by the supplier line scratching issue is 6.0 incidents per thousand vehicles (iptv).the failure rate for injector line #2 in other production months of recalled vehicles is 0.8 iptv.the leak/repair rates for the other injector lines are all well under 1 iptv.the action taken by volkswagen is sufficient to resolve the issues raised by this investigation. the agency will continue to monitor this issue and reserves the right to take further action if warranted by the circumstances. accordingly, this investigation is closed. | ||||||
| PE10034 | VOLKSWAGEN OF AMERICA, INC | 08/26/2010 | 02/08/2011 | High Pressure Fuel Pump Failure (HPFP) | ||
| The office of defects investigation (odi) and volkswagen (vw) have received a total of 160 complaints and field reports alleging incidents of engine stall and/or loss of power that appear to be related to high pressure fuel pump (hpfp) failures in certain model year (my) 2009 through 2010 volkswagen jetta and my 2010 volkswagen golf and audi a3 vehicles equipped with tdi clean diesel engines.approximately half of the reports indicate that the failure resulted in an engine stall incident, with many of these alleging stall incidents at highway speeds in traffic with no restart.there has been one minor crash alleged to have resulted from hpfp failure in the subject vehicles.in response to odi's information request for pe10-034, vw indicated that it had found no defect related to motor vehicle safety with relation to the tdi clean diesel fuel system at issue in this investigation and attributed problems with hpfp failure to operation with gasoline contaminated diesel fuel.volkswagen stated that even a small amount of gasoline in the diesel fuel may disrupt the necessary lubrication required and may cause the hpfp to fail.in response to concerns that fuel contamination was the major cause of hpfp and related fuel system failures, vw issued a technical service bulletin in may 2010 (vw tb v011011 2023624 and audi tb a011008 2023360-1), with instructions to inspect the diesel fuel for vehicles requiring fuel system service that have symptoms associated with hpfp failure.the bulletin states that fuel system damage incurred by use of fuel not complying to astm-d-975 grade 2 s15 (b5 or less biodiesel content) standards will not be covered under warranty. volkswagen also provided information about 121 mis-fueling incidents reportedly acknowledged by consumers or dealers and test results for about 50 diesel fuel samples taken from complaint vehicles in late-august through early-october 2010.the mis-fueling incidents include about 20 reports involving incorrect fueling by dealer sales or service personnel and generally report symptoms such as rough running, stalling and/or no start within a few miles of refueling the vehicle with gasoline.volkswagen indicated that the testing of fuel samples from complaint vehicles found that nearly 90 percent contained high amounts of gasoline.volkswagen implemented design changes for the hpfp in may 2008, september 2009 and november 2010 to improve the robustness of the pump when used with poor quality fuel.odi analysis of hpfp failures identified from all sources shows failure rates of 0.53% for my 2009 vehicles and 0.11% for my 2010 vehicles.this investigation has been upgraded to an engineering analysis (ea11-003) to continue to investigate the issues with mis-fueling and hpfp design identified during the preliminary evaluation. | ||||||
| EA11003 | VOLKSWAGEN OF AMERICA, INC | 02/07/2011 | High-Pressure Fuel Pump Failure (HPFP) | |||
| The office of defects investigation (odi) and volkswagen (vw) have received a total of 160 complaints and field reports alleging incidents of engine stall and/or loss of power that appear to be related to high pressure fuel pump (hpfp) failures in certain model year (my) 2009 through 2010 volkswagen jetta and my 2010 volkswagen golf and audi a3 vehicles equipped with tdi clean diesel engines.approximately half of the reports indicate that the failure resulted in an engine stall incident, with many of these alleging stall incidents at highway speeds in traffic with no restart.there has been one minor crash alleged to have resulted from hpfp failure in the subject vehicles.in response to odi's information request for pe10-034, vw indicated that it had found no defect related to motor vehicle safety with relation to the tdi clean diesel fuel system at issue in this investigation and attributed problems with hpfp failure to operation with gasoline contaminated diesel fuel.volkswagen stated that even a small amount of gasoline in the diesel fuel may disrupt the necessary lubrication required and may cause the hpfp to fail.in response to concerns that fuel contamination was the major cause of hpfp and related fuel system failures, vw issued a technical service bulletin in may 2010 (vw tb v011011 2023624 and audi tb a011008 2023360-1), with instructions to inspect the diesel fuel for vehicles requiring fuel system service that have symptoms associated with hpfp failure.the bulletin states that fuel system damage incurred by use of fuel not complying to astm-d-975 grade 2 s15 (b5 or less biodiesel content) standards will not be covered under warranty.volkswagen also provided information about 121 mis-fueling incidents reportedly acknowledged by consumers or dealers and test results for about 50 diesel fuel samples taken from complaint vehicles in late-august through early-october 2010.the mis-fueling incidents include about 20 reports involving incorrect fueling by dealer sales or service personnel and generally report symptoms such as rough running, stalling and/or no start within a few miles of refueling the vehicle with gasoline.volkswagen indicated that the testing of fuel samples from complaint vehicles found that nearly 90 percent contained high amounts of gasoline.volkswagen implemented design changes for the hpfp in may 2008, september 2009 and november 2010 to improve the robustness of the pump when used with poor quality fuel.odi analysis of hpfp failures identified from all sources shows failure rates of 0.53% for my 2009 vehicles and 0.11% for my 2010 vehicles.this investigation has been upgraded to an engineering analysis to continue to investigate the issues with mis-fueling and hpfp design identified during the preliminary evaluation. | ||||||
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| FUEL SYSTEM, DIESEL | |||
| 08/20/2010 | 500 | 1 | |
| 2010 vw jetta 2.0 tdi cup edition: entering traffic in first gear, at about 4000-4200 rpm, car had a complete loss of power. engine did not die. i pushed in clutch and power returned. this has occurred monthly with no consistency since i purchased the car in july 2010. occurs with a warm engine. cold engine. various levels of fuel, and various climate conditions. it has been taken to o'brien volkswagen, a certified repair facility, every 3-6 months to have the issue resolved. dealership can not replicate the issue and as a result has not solved the problem. problem has been witnessed by three different passengers. a secondary stalling issue occurs between 1200-1800 with light gas peddle pressure. in this case, the car has a small pause or decrease in power. down shifting and accelerating eliminates the problem. *tr | |||
| 01/07/2013 | 34511 | 1 | |
| The vehicle was valet parked. the valet attendant reported that the vehicle shut down as she was driving it up the ramp out of the parking garage. she also reported a knocking sound and that the check engine light was on. upon entering the vehicle, i was unable to start it. i had the vehicle towed to the vw dealership. they told me that the high pressure fuel pump had failed and that they had seen other cars coming in with this same problem. service department paperwork states: defective high pressure pump-metal in system and found fault p0191. vehicle speed at time of incident is estimated based on valet attendant's description. *tr | |||
| 02/14/2012 | 44200 | 1 | |
| Engine sputtered and quit while driving on the interstate at normal speed. was able to coast to a stop safely due to proximity of exit ramp. would not restart. vehicle towed to volkswagen dealership where they claimed fuel contamination, resulting in failure of the high pressure fuel pump. repairs were not covered by warranty because they claimed fuel contamination was the cause. i have the fuel receipt from the previous fill-up where it shows bp diesel was used. i have complete service records and maintain the vehicle in perfect condition. this is a serious problem with the design of volkswagen's fuel pump. *tr | |||
| 12/02/2012 | 41000 | 1 | |
| Happened last night, with my 6 yr old daughter in the car, and wife driving on the freeway! check engine light, and fuel injector/glow plug light blinking, car shutdown, but fortunately was able to pull off to the side but still next to freeway on/off ramp. car would crank over but not start. called aaa tow to vw dealer where the car was purchased. i drove the car earlier that morning on a fairly long trip (over 100 miles), and started noticing the fuel economy wasn't as good as i normally would get (40 mpg), but it was raining heavy that morning so that's what i attributed it to, but only seeing 30 mpg after all freeway driving was suspicious to me. vw dealer said the high pressure fuel pump failed and contaminated the entire diesel fuel system and all the parts will need to be replaced and fuel system cleaned out. *tr | |||
| 11/12/2012 | 26532 | 1 | |
| The car's engine stopped functioning while driving on i-80 on the way to work in the morning. i was in the far left lane and had to use hazard signals to pull the car to the right shoulder during busy commute traffic. the engine glow light indicator and the malfunction indicator lamp were on during the failure. the car did not restart and a tow truck took the vehicle to the nearest dealership. metal debris was present inside of the fuel pump and fuel filter. *tr | |||
| 10/02/2012 | 59500 | 4 | |
| Four failures in four months.this is a repeat failure with my diesel fuel system. i previously reported the first two occurrences on this site. volkswagen of america has now replaced my entire fuel system including the tank. this was only after repeated requests after four times to dealer for service for this issue--total time my car was in for service was 45 days over july through oct. 19, 2012. i was aware of the fuel pump failure after researching glow plug light flashing tdi and limp mode immediately upon the first time the lights started to flash on july 6, 2012. i went to dealer and they could not diagnose the problem. july 17 it happened again they found metal shards in the fuel filter and replaced the fuel pump...i requested they replace entire fuel system, explaining to the voa customer care person that metal shards go throughout the system, denied. picked up my car on july 31 (after 15 days in shop). on sept. 17 warning lights/limpmode again. i again request they replace entire fuel system, no, only the pump in the tank. pick up car sept. 28 (12 days in shop). four days later on oct. 2, again warning lights/limp mode. back to dealer, again request vofa to replace fuel system. no only the fuel rail. dealer replaces fuel rail, takes for a test drive and it failed on them. finally voa agrees to replace the fuel system...but not the tank. only clean the tank. i request new tank, volkswagen of american tells me i can go inspect the cleaned out tank...how will i see inside the tank...voa cust service tells me then i better bring a flash light. mind you i was dealing with the same cust serv rep [xxx] the entire time. they decide to replace tank. pick car up oct. 19 (18 days in shop). waiting for it to happen again. only a matter of time and hope i don't get in accident due to it. very stressful. information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*tr | |||
| 01/04/2011 | 8000 | 1 | |
| Vehicle regularly experiences loss of propulsion after cresting hills. varying pressure on the throttle pedal produces no change. incidents last approximately two seconds before normal operation returns. does not stall. *tr | |||
| 08/14/2012 | 30632 | 1 | |
| High pressure fuel pump failed traveling 60mph, car begins to stumble (more often then every hundred miles-now less than every 5 miles), engine almost dies out multiple times, rpm drops to near zero, check engine light turns on, hundreds of mini metal flakes found in fuel system/fuel canister . car driven to dealer (showed picture of metal in fuel canister). hamilton imports (vw dealer) had initial tech on 081412 diagnosis problem as normal for diesel fuel. called 081512 to service manager john, left message, he replied stating metal in fuel is normal. on 081612 email vw of america, in regards to the problem, call from service adviser on 081712 and are looking further into the problem. later that day, called service adviser, they ordered a complete fuel system and apologized for the initial delay and not fixing the car correctly. received a call from the dealer, 082812, the car is ready for pickup. a complete new fuel system was installed (injectors, high pressure fuel pump(failed), fuel rail, electric fuel pump in tank, all piping). *tr | |||
| 05/20/2012 | 24328 | 1 | |
| While on a trip driving 35 mph, the high pressure fuel pump (hpfp) on my 2010 jetta tdi failed, causing the car to lose power. the squiggly light came on and i pulled into a parking lot where the car stalled and would not start again. had we been on the freeway, it could have caused a serious accident, hence the complaint. also, i have some concern that vw america is blaming customers by suggesting this happens when gasoline instead of diesel is used. i want to state unequivocally as the only one who ever fills up the tank that i have always put diesel in the tank and have a receipt indicating i had put in diesel the day before the car stalled. i believe this may be a design flaw of the hpfp and if so, the car should be recalled and the issued fixed. *tr | |||
| 08/14/2012 | 30632 | 1 | |
| High pressure fuel pump failed traveling 60mph, car begins to stumble (more often then every hundred miles-now less than every 5 miles), engine almost dies out multiple times, rpm drops to near zero, check engine light turns on, hundreds of mini metal flakes found in fuel system/fuel canister . car driven to dealer (showed picture of metal in fuel canister). hamilton imports (vw dealer) had initial tech on 081412 diagnosis problem as normal for diesel fuel. called 081512 to service manager john, left message, he replied stating metal in fuel is normal. on 081612 email vw of america, in regards to the problem, call from service adviser on 081712 and are looking further into the problem. later that day, called service adviser, they ordered a complete fuel system and apologized for the initial delay and not fixing the car correctly. received a call from the dealer, 082812, the car is ready for pickup. a complete new fuel system was installed (injectors, high pressure fuel pump(failed), fuel rail, electric fuel pump in tank, all piping). *tr | |||
| 05/20/2012 | 24328 | 1 | |
| While on a trip driving 35 mph, the high pressure fuel pump (hpfp) on my 2010 jetta tdi failed, causing the car to lose power. the squiggly light came on and i pulled into a parking lot where the car stalled and would not start again. had we been on the freeway, it could have caused a serious accident, hence the complaint. also, i have some concern that vw america is blaming customers by suggesting this happens when gasoline instead of diesel is used. i want to state unequivocally as the only one who ever fills up the tank that i have always put diesel in the tank and have a receipt indicating i had put in diesel the day before the car stalled. i believe this may be a design flaw of the hpfp and if so, the car should be recalled and the issued fixed. *tr | |||
| 08/15/2012 | 47000 | 1 | |
| 2010 vw jetta tdi - high pressure fuel pump problems resulting in pieces destroying fuel system. damage estimated at $10,000. car spent one month last year in the shop for related issues. *tr | |||
| 08/06/2012 | 35700 | 1 | |
| While driving on a residential street below the posted speed limit of 25 mph, odd knocking noises were heard. the driver came to a stop at a stop sign where there was a complete loss of power - the engine had stopped. the diesel indicator light came on. after a brief pause, the driver tried to start the car unsuccessfully. the driver then called roadside assistance, and the vehicle was towed to a vw dealer within 2 miles of the incident. the service agent immediately met the driver, and the vehicle was immediately towed to service away from the view of other vw customers. after 6 hours, the service agent at the vw dealer informed the driver that there was a complete destruction of the high pressured fuel pump along with the need to replace the entire fuel system. driver has maintained diesel receipts and mileage log throughout the ownership of the vehicle. 2 stall incidents (from which the driver was able to restart the vehicle) occurred 11 months earlier in september 2011. no other notable incidents have occurred. driver has also completed the recommended maintenance schedule by vw and the several service bulletins issued. the incident occurred on a slightly warmer day in los angeles about 85 f. it occurred after about 45 miles of freeway driving and an initial 30-minute stop at a coffee shop. the day before the incident, the driver just had received the vehicle back from an auto body repair shop in which exterior repair work was done to replace the rear bumper. damage to the rear bumper occurred in a minor accident about 3 weeks prior and about 700 miles previous. driver cannot be sure if the 2 events -- the accident and subsequent repair work and the failure of the fuel system -- are related. driver was sure to indicate to the auto body repair shop that vehicle was a diesel, and that gasoline should not be used. *tr | |||
| 06/11/2012 | 38000 | 1 | |
| Malfunction indicator, service engine now warning, complete shut down. i've been through this before -- 12000 miles ago. tow to dealer, wait for word. covered under powertrain warranty this time -- complete fuel system replacement again. was told the hpfp installed this time was a new, more robust version. this time dealer suggested that the problem was due to low level of fuel in tank and suggested that i never let the tank get below 1/4. tried to get some assurance that this issue would be covered in the future outside of the standard warranty -- but didn't get any. a car subject to frequent 10000 dollar repairs isn't worth much, is it? *tr | |||
| 03/15/2011 | 26000 | 1 | |
| Malfunction indicator, service engine began flashing, vehicle shut down and wouldn't restart. from first warning light to shut down was maybe 10 seconds or less. towed to dealer and two weeks later i had a completely new fuel system. apparently there was metal in the fuel system that got there from the hpfp. dealer repeatedly suggested that i must have filled the tank with gasoline instead of diesel. i don't appreciate the shift in blame. i understand the repair (covered under warranty) runs close to 10k dollars. yikes. *tr | |||
| 06/11/2012 | 38000 | 1 | |
| Malfunction indicator, service engine now warning, complete shut down. i've been through this before -- 12000 miles ago. tow to dealer, wait for word. covered under powertrain warranty this time -- complete fuel system replacement again. was told the hpfp installed this time was a new, more robust version. this time dealer suggested that the problem was due to low level of fuel in tank and suggested that i never let the tank get below 1/4. tried to get some assurance that this issue would be covered in the future outside of the standard warranty -- but didn't get any. a car subject to frequent 10000 dollar repairs isn't worth much, is it? *tr | |||
| 03/15/2011 | 26000 | 1 | |
| Malfunction indicator, service engine began flashing, vehicle shut down and wouldn't restart. from first warning light to shut down was maybe 10 seconds or less. towed to dealer and two weeks later i had a completely new fuel system. apparently there was metal in the fuel system that got there from the hpfp. dealer repeatedly suggested that i must have filled the tank with gasoline instead of diesel. i don't appreciate the shift in blame. i understand the repair (covered under warranty) runs close to 10k dollars. yikes. *tr | |||
| 06/11/2012 | 38000 | 1 | |
| Malfunction indicator, service engine now warning, complete shut down. i've been through this before -- 12000 miles ago. tow to dealer, wait for word. covered under powertrain warranty this time -- complete fuel system replacement again. was told the hpfp installed this time was a new, more robust version. this time dealer suggested that the problem was due to low level of fuel in tank and suggested that i never let the tank get below 1/4. tried to get some assurance that this issue would be covered in the future outside of the standard warranty -- but didn't get any. a car subject to frequent 10000 dollar repairs isn't worth much, is it? *tr | |||
| 03/15/2011 | 26000 | 1 | |
| Malfunction indicator, service engine began flashing, vehicle shut down and wouldn't restart. from first warning light to shut down was maybe 10 seconds or less. towed to dealer and two weeks later i had a completely new fuel system. apparently there was metal in the fuel system that got there from the hpfp. dealer repeatedly suggested that i must have filled the tank with gasoline instead of diesel. i don't appreciate the shift in blame. i understand the repair (covered under warranty) runs close to 10k dollars. yikes. *tr | |||
| 06/11/2012 | 28000 | 1 | |
| My 2010 jetta tdi broke down on me while i was three hours away from my home. the service rep. said he has had a few cars come in with the same problem. he stated it was due to bad fuel or water in the fuel line. i know i had put diesel in when i filled up that morning. he stated we had probably received bad fuel when we had filled up. we were on a road trip (8hrs one way) and i had driven about 5 hours before it died!!! we were traveling at approx. 65 mph when the flashing glow plug light indicator began to flash. the car then started to lose acceleration and we pulled over where the engine finally shut down and it would not restart. i had to have the car towed to the closest vw dealer. they are replacing the entire fuel system. how am i supposed to know what fuel station has good diesel? i know the fault was not mine. i can't afford to be without my car again for 2 to 3 weeks. as soon as i get my car back i will be trading it in even though i am upside down on my loan. i loved my tdi but with this issue always being a threat i will not be able to recommend this car to anyone. vw needs to fix this issue. *tr | |||
| 06/18/2011 | 8500 | ||
| After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, i realized that i may have had several related incidents. on two separate occasions over the past three months, the engine has mysteriously stopped as i slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. it has been ok for the past few weeks, but now i am worried now that i understand a larger problem may be brewing... | |||
| 08/05/2011 | 27800 | ||
| 2010 vw jetta tdi. check engine light came on, vehicle lost power. i was able to safely pull into a shopping plaza. dealer diagnosed as hpfp (high pressure fuel pump) problem. apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system. | |||
| 06/18/2011 | 8500 | ||
| After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, i realized that i may have had several related incidents. on two separate occasions over the past three months, the engine has mysteriously stopped as i slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. it has been ok for the past few weeks, but now i am worried now that i understand a larger problem may be brewing... | |||
| 08/05/2011 | 27800 | ||
| 2010 vw jetta tdi. check engine light came on, vehicle lost power. i was able to safely pull into a shopping plaza. dealer diagnosed as hpfp (high pressure fuel pump) problem. apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system. | |||
| 06/18/2011 | 8500 | ||
| After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, i realized that i may have had several related incidents. on two separate occasions over the past three months, the engine has mysteriously stopped as i slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. it has been ok for the past few weeks, but now i am worried now that i understand a larger problem may be brewing... | |||
| 08/05/2011 | 27800 | ||
| 2010 vw jetta tdi. check engine light came on, vehicle lost power. i was able to safely pull into a shopping plaza. dealer diagnosed as hpfp (high pressure fuel pump) problem. apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system. | |||
| 06/18/2011 | 8500 | ||
| After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, i realized that i may have had several related incidents. on two separate occasions over the past three months, the engine has mysteriously stopped as i slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. it has been ok for the past few weeks, but now i am worried now that i understand a larger problem may be brewing... | |||
| 08/05/2011 | 27800 | ||
| 2010 vw jetta tdi. check engine light came on, vehicle lost power. i was able to safely pull into a shopping plaza. dealer diagnosed as hpfp (high pressure fuel pump) problem. apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system. | |||
| 07/27/2011 | 34999 | ||
| Traveling on interstate at about 65 mph when started losing power and the glow plug light started flashing then a complete stall. car is still in the service dept at vw. vw stated they are not quite sure what is wrong but suspect it was fuel related (metal shavings in the fuel). said they were sending it off for testing and maybe a week or two before they know something. | |||
| 06/18/2011 | 8500 | ||
| After reading some articles regarding possible problems with the fuel pump on my 2010 volkswagen jetta tdi, i realized that i may have had several related incidents. on two separate occasions over the past three months, the engine has mysteriously stopped as i slowed down at an intersection, then had troubles maintaining idle for several miles thereafter. it has been ok for the past few weeks, but now i am worried now that i understand a larger problem may be brewing... | |||
| 08/05/2011 | 27800 | ||
| 2010 vw jetta tdi. check engine light came on, vehicle lost power. i was able to safely pull into a shopping plaza. dealer diagnosed as hpfp (high pressure fuel pump) problem. apparently this is happening a lot: http://forums.tdiclub.com/showthread.php?t=299854 car is currently at the dealer, estimate is 7-8 days for replacement of the fuel system. | |||
| 07/27/2011 | 34999 | ||
| Traveling on interstate at about 65 mph when started losing power and the glow plug light started flashing then a complete stall. car is still in the service dept at vw. vw stated they are not quite sure what is wrong but suspect it was fuel related (metal shavings in the fuel). said they were sending it off for testing and maybe a week or two before they know something. | |||
| 07/30/2011 | 33500 | ||
| While driving my dealer maintained 2010 volkswagen jetta tdi the glow plug and engine lights began flashing and the car was unable to accelerate. the engine died and would not restart when stopped in a l turn lane. to get the car off of the road i had to coast across 3 lanes of traffic and roll into a gas station. thankfully it was a saturday morning and traffic was minimal. the car was towed to the dealer. monday the dealer called to inform me that the high pressure fuel pump (hpfp) disintegrated leaving medal shaving throughout the entire fuel system. consequently, the whole fuel system would need to be replaced. fortunately, the car has 33k on a 36k warranty, otherwise the repair could cost from $7k-$9k. | |||
| 07/27/2011 | 34999 | ||
| Traveling on interstate at about 65 mph when started losing power and the glow plug light started flashing then a complete stall. car is still in the service dept at vw. vw stated they are not quite sure what is wrong but suspect it was fuel related (metal shavings in the fuel). said they were sending it off for testing and maybe a week or two before they know something. | |||
| 07/30/2011 | 33500 | ||
| While driving my dealer maintained 2010 volkswagen jetta tdi the glow plug and engine lights began flashing and the car was unable to accelerate. the engine died and would not restart when stopped in a l turn lane. to get the car off of the road i had to coast across 3 lanes of traffic and roll into a gas station. thankfully it was a saturday morning and traffic was minimal. the car was towed to the dealer. monday the dealer called to inform me that the high pressure fuel pump (hpfp) disintegrated leaving medal shaving throughout the entire fuel system. consequently, the whole fuel system would need to be replaced. fortunately, the car has 33k on a 36k warranty, otherwise the repair could cost from $7k-$9k. | |||
| 07/22/2011 | 36252 | ||
| The following event occured on 22 july 2011 in a 2010 vw jetta tdi with the dsg. weather was sunny, clear and approximately 94 degress. time of day was 1630 hours. i was leaving work and i attempted to enter the interstate to go home. i pressed on the accelerator to merge into traffic. when i pushed on the pedal, the vehicle would not increase speed and the check engine - service now' message appeared in the multi-function display. also, the glow plug indicator was illuminated. i pulled to the shoulder, turned off the vehicle and checked under the hood and under the body. nothing appeared out of place, broken, leaking or any other symptom which would be unusual. i closed the hood, entered the vehicle and restarted it. it started and idled fine. no warning messages or indicator lamps appeared. i put the car in gear and merged into traffic. after driving approximately 1 or 2 miles, the check engine - service now message reappeared and the mil lamp was illuminated. also, the battery light came on and the engine immediately stalled. i coasted to the shoulder and parked the vehicle. it would not restart. again, i exited the vehicle, checked under the hood and under the body but there were no signs of anything unusual. this was the first time this issue has occured. the vehicle is currently at the dealer. the diagnosis is the high pressure fuel pump (hpfp) failed and cause metal shavings to be sent throughout the fuel system. the dealer stated they are waiting on the volkswagen technician to inform them on the correct parts to order. | |||
| 05/29/2010 | 3236 | ||
| I want to make sure my vehicle is included in nhtsa investigation ea11003 - volkswagen diesel high pressure fuel pump failures. note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. most all stations in illinois sell biodiesel because of state tax incentives. i explained this multiple times to my dealer but they wouldn't listen. they wanted me to pay $200.00 to send the fuel to an outside lab for testing so i turned the issue over to my insurance company. final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. i have a receipt showing what pump i filled up from and and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump i filled up at and it tested within compliance. i filled up three days prior to the pump failure and the engine was running perfectly up til the failure. the only thing i wondered about is the cooling fan wasn't running and it was 94 degrees out that day. the dealer was useless and dismissed everything i said claiming i put gasoline in the car. i am the only driver in my household who had ever fueled it up and i know for a fact i had not ever put in the wrong fuel. i feel i am owed compensation from volkswagen for the way i was treated and the fact i was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. my jetta was brand new - only 3236 miles on the odometer when the pump failed. there are multiple reports of this problem all over the vw tdi forums on the internet. i wasn't the first one this happened to and there have been more since. please help protect consumers from being put in the unnecessary position of fighting a huge company. i would be happy to share my documentation so you really should be contacting owners for more info | |||
| 06/19/2011 | 13000 | ||
| I have experienced numerous stalls when accelerating from a stopped position. it is usually when the vehicle is warmed up and often when the outside temperature is over 80 f. | |||
| 05/29/2010 | 3236 | ||
| I want to make sure my vehicle is included in nhtsa investigation ea11003 - volkswagen diesel high pressure fuel pump failures. note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. most all stations in illinois sell biodiesel because of state tax incentives. i explained this multiple times to my dealer but they wouldn't listen. they wanted me to pay $200.00 to send the fuel to an outside lab for testing so i turned the issue over to my insurance company. final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. i have a receipt showing what pump i filled up from and and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump i filled up at and it tested within compliance. i filled up three days prior to the pump failure and the engine was running perfectly up til the failure. the only thing i wondered about is the cooling fan wasn't running and it was 94 degrees out that day. the dealer was useless and dismissed everything i said claiming i put gasoline in the car. i am the only driver in my household who had ever fueled it up and i know for a fact i had not ever put in the wrong fuel. i feel i am owed compensation from volkswagen for the way i was treated and the fact i was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. my jetta was brand new - only 3236 miles on the odometer when the pump failed. there are multiple reports of this problem all over the vw tdi forums on the internet. i wasn't the first one this happened to and there have been more since. please help protect consumers from being put in the unnecessary position of fighting a huge company. i would be happy to share my documentation so you really should be contacting owners for more info | |||
| 06/19/2011 | 13000 | ||
| I have experienced numerous stalls when accelerating from a stopped position. it is usually when the vehicle is warmed up and often when the outside temperature is over 80 f. | |||
| 05/29/2010 | 3236 | ||
| I want to make sure my vehicle is included in nhtsa investigation ea11003 - volkswagen diesel high pressure fuel pump failures. note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. most all stations in illinois sell biodiesel because of state tax incentives. i explained this multiple times to my dealer but they wouldn't listen. they wanted me to pay $200.00 to send the fuel to an outside lab for testing so i turned the issue over to my insurance company. final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. i have a receipt showing what pump i filled up from and and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump i filled up at and it tested within compliance. i filled up three days prior to the pump failure and the engine was running perfectly up til the failure. the only thing i wondered about is the cooling fan wasn't running and it was 94 degrees out that day. the dealer was useless and dismissed everything i said claiming i put gasoline in the car. i am the only driver in my household who had ever fueled it up and i know for a fact i had not ever put in the wrong fuel. i feel i am owed compensation from volkswagen for the way i was treated and the fact i was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. my jetta was brand new - only 3236 miles on the odometer when the pump failed. there are multiple reports of this problem all over the vw tdi forums on the internet. i wasn't the first one this happened to and there have been more since. please help protect consumers from being put in the unnecessary position of fighting a huge company. i would be happy to share my documentation so you really should be contacting owners for more info | |||
| 06/19/2011 | 13000 | ||
| I have experienced numerous stalls when accelerating from a stopped position. it is usually when the vehicle is warmed up and often when the outside temperature is over 80 f. | |||
| 05/29/2010 | 3236 | ||
| I want to make sure my vehicle is included in nhtsa investigation ea11003 - volkswagen diesel high pressure fuel pump failures. note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. most all stations in illinois sell biodiesel because of state tax incentives. i explained this multiple times to my dealer but they wouldn't listen. they wanted me to pay $200.00 to send the fuel to an outside lab for testing so i turned the issue over to my insurance company. final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. i have a receipt showing what pump i filled up from and and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump i filled up at and it tested within compliance. i filled up three days prior to the pump failure and the engine was running perfectly up til the failure. the only thing i wondered about is the cooling fan wasn't running and it was 94 degrees out that day. the dealer was useless and dismissed everything i said claiming i put gasoline in the car. i am the only driver in my household who had ever fueled it up and i know for a fact i had not ever put in the wrong fuel. i feel i am owed compensation from volkswagen for the way i was treated and the fact i was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. my jetta was brand new - only 3236 miles on the odometer when the pump failed. there are multiple reports of this problem all over the vw tdi forums on the internet. i wasn't the first one this happened to and there have been more since. please help protect consumers from being put in the unnecessary position of fighting a huge company. i would be happy to share my documentation so you really should be contacting owners for more info | |||
| 06/19/2011 | 13000 | ||
| I have experienced numerous stalls when accelerating from a stopped position. it is usually when the vehicle is warmed up and often when the outside temperature is over 80 f. | |||
| 05/29/2010 | 3236 | ||
| I want to make sure my vehicle is included in nhtsa investigation ea11003 - volkswagen diesel high pressure fuel pump failures. note: vw uses a foam cup test to verify presence of gasoline in the diesel fuel. biodiesel will melt foam the same way gasoline does so the foam cup test will show the same results if the diesel fuel in the vehicle contains biodiesel. most all stations in illinois sell biodiesel because of state tax incentives. i explained this multiple times to my dealer but they wouldn't listen. they wanted me to pay $200.00 to send the fuel to an outside lab for testing so i turned the issue over to my insurance company. final billl was $10035.77 of mostly unneeded parts for the repair because there was not gasoline in the fuel. i have a receipt showing what pump i filled up from and and a letter from the illinois department of agriculture stating they tested the diesel fuel from the pump i filled up at and it tested within compliance. i filled up three days prior to the pump failure and the engine was running perfectly up til the failure. the only thing i wondered about is the cooling fan wasn't running and it was 94 degrees out that day. the dealer was useless and dismissed everything i said claiming i put gasoline in the car. i am the only driver in my household who had ever fueled it up and i know for a fact i had not ever put in the wrong fuel. i feel i am owed compensation from volkswagen for the way i was treated and the fact i was not given a loaner vehicle per the vehicle warranty they did not honor on the repair. my jetta was brand new - only 3236 miles on the odometer when the pump failed. there are multiple reports of this problem all over the vw tdi forums on the internet. i wasn't the first one this happened to and there have been more since. please help protect consumers from being put in the unnecessary position of fighting a huge company. i would be happy to share my documentation so you really should be contacting owners for more info | |||
| 06/19/2011 | 13000 | ||
| I have experienced numerous stalls when accelerating from a stopped position. it is usually when the vehicle is warmed up and often when the outside temperature is over 80 f. | |||
| 12/28/2010 | 800 | ||
| 2010 jetta diesel automobile. problems with engine stalling and/or power down problems. almost hit by another vehicle in a left hand turn twice because vehicle stalled. we have returned it to the dealership several times, but they deny anything is wrong. it does not happen all the time, but very frightening when it does happen. we purchased the car in dec 2010 and it has happened 16 times, 8 in major traffic | |||
| 05/05/2011 | 21000 | ||
| Tl*the contact owns a 2010 volkswagen jetta. while driving approximately 20 mph the vehicle lost power. the contact noticed the glow plug warning light illuminated on the instrument panel. the contact was able to drive the vehicle at a low speed to the nearest dealer. the technicians stated the fuel pump, the injectors, and fuel lines needed to be replaced. the vehicle was not repaired. the approximate failure mileage was 21,000. | |||
| 05/05/2011 | 21000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 20 mph the vehicle lost power. the contact noticed the glow plug warning light illuminated on the instrument panel. the contact was able to drive the vehicle at a low speed to the nearest dealer. the technicians stated the fuel pump, the injecters, and fuel lines needed to be replaced. the vehicle was not repaired. the approximate failure mileage 21,000. ds | |||
| 04/25/2011 | 37700 | ||
| Tl* the contact owns a 2010 volkswagen jetta. while driving approximately 10 mph, the vehicle stalled. the contact restarted the vehicle but the failure recurred within a few minutes. after the second failure, the check engine light was illuminated. the vehicle was towed to an authorized dealer where the contact was advised that the high pressure fuel pump exploded and sent metal fragments into the engine. the vehicle was not repaired. the failure and current mileage was 37,700. | |||
| 04/25/2011 | 37700 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving approximately 10 mph the vehicle stalled. the contact restarted the vehicle but it stalled a few moments later. after the second failure a check engine light illuminated on the dashboard. the vehicle was towed to an authorized dealer where the contact was told the high pressure fuel pump exploded and sent metal fragments through the engine. the vehicle was not repaired. the failure and current mileages were 37,700. the vin was unavailable. sm. | |||
| 04/12/2011 | 13345 | ||
| Jetta tdi diesel engine stall preceded by glow plug alarm and subsequent check engine light display. the car could be restarted after several tries and driven very slowly as the engine was extremely sluggish. this was the second time this failure occurred, the last being in november 2010. the first failure was corrected by a software update. in this second failure, the dealer said they found metal filings in the fuel system and they will replace all components in the fuel system and send the parts including the remaining fuel to germany for analysis. gas was suspected in the fuel, but ruled out by testing at the dealership. the dealer says vw does not know what the problem cause is and they have had similar failures in other jetta tdi's. | |||
| 10/12/2010 | 2000 | ||
| 3/23/11 i own a 2010 vw jetta tdi with 6 speed manual transmission. it was purchased 9/15/11. i have been driving manual transmissions my entire driving life. when we first purchased it i knew there would be an adjustment as the gear box was much tighter than my crv. initially, i attributed the occsional stalling to my learning curve, as did my husband when he drove it. however, it became appearent that there was more to the story. it seems to stall often and the problem is becoming more frequent. it is not attributable to our driving habits. it suddenly stalls - it just stops, no jerking, nothing it just turns off. it seems to happen more often in the lower gears but it has happened in 1st, 2nd, and 3rd and it seems to be when turning left. it also happens when going slowly up an incline. and as i record the incidents it is often around 35mph. otherwise it is random, unpredictable and intermittant. i cannot makeit happen. it, also, has a miss. as i am driving it will skip a beat, hesitate and then continue. it has nearly shut off but then continued. it has happened while my husband is driving as well. it has happened in traffic and on the highway. this problem is also, random, unpredictable and intermittant. i cannot make this happen either. i have had it into the dealership three times. the first two times they were unable to reproduce it, no surprise, and there were no codes. i kept a record of the occurrances and took it back. the dealership, again they could not reproduce it and we were told there were no codes. the operations manager told me they believed me but if they could not reproduce it and there were no codes they had no direction and could do nothing about it and could not open a case. this was not accetable, they agreed to bring it back for 2 days so they could | |||
| 03/14/2011 | 3337 | ||
| Tl*the contact owns a 2010 volkswagen jetta tdi. the contact stated that while driving through a traffic light the vehicle stalled. the contact tried to restart the vehicle for approximately five minutes. the vehicle was taken to the dealer who performed a diagnostic test and could not duplicate the failure. the contact stated that he refueled his vehicle prior to it stalling. there was a defect investigation opened on february 7, 2011 and was open when the complaint was filed for the fuel system, diesel, nhtsa action number: ea11003. the manufacturer was not contacted. the failure mileage 3,337. | |||
| 10/12/2010 | 2000 | ||
| 3/23/11 i own a 2010 vw jetta tdi with 6 speed manual transmission. it was purchased 9/15/11. i have been driving manual transmissions my entire driving life. when we first purchased it i knew there would be an adjustment as the gear box was much tighter than my crv. initially, i attributed the occsional stalling to my learning curve, as did my husband when he drove it. however, it became appearent that there was more to the story. it seems to stall often and the problem is becoming more frequent. it is not attributable to our driving habits. it suddenly stalls - it just stops, no jerking, nothing it just turns off. it seems to happen more often in the lower gears but it has happened in 1st, 2nd, and 3rd and it seems to be when turning left. it also happens when going slowly up an incline. and as i record the incidents it is often around 35mph. otherwise it is random, unpredictable and intermittant. i cannot makeit happen. it, also, has a miss. as i am driving it will skip a beat, hesitate and then continue. it has nearly shut off but then continued. it has happened while my husband is driving as well. it has happened in traffic and on the highway. this problem is also, random, unpredictable and intermittant. i cannot make this happen either. i have had it into the dealership three times. the first two times they were unable to reproduce it, no surprise, and there were no codes. i kept a record of the occurrances and took it back. the dealership, again they could not reproduce it and we were told there were no codes. the operations manager told me they believed me but if they could not reproduce it and there were no codes they had no direction and could do nothing about it and could not open a case. this was not accetable, they agreed to bring it back for 2 days so they could | |||
| 03/14/2011 | 3337 | ||
| Tl*the contact owns a 2010 volkswagen jetta tdi. the contact stated that while driving through a traffic light the vehicle stalled. the contact tried to restart the vehicle for approximately five minutes. the vehicle was taken to the dealer who performed a diagnostic test and could not duplicate the failure. the contact stated that he refueled his vehicle prior to it stalling. there was a defect investigation opened on february 7, 2011 and was open when the complaint was filed for the fuel system, diesel, nhtsa action number: ea11003. the manufacturer was not contacted. the failure mileage 3,337. | |||
| 10/12/2010 | 2000 | ||
| 3/23/11 i own a 2010 vw jetta tdi with 6 speed manual transmission. it was purchased 9/15/11. i have been driving manual transmissions my entire driving life. when we first purchased it i knew there would be an adjustment as the gear box was much tighter than my crv. initially, i attributed the occsional stalling to my learning curve, as did my husband when he drove it. however, it became appearent that there was more to the story. it seems to stall often and the problem is becoming more frequent. it is not attributable to our driving habits. it suddenly stalls - it just stops, no jerking, nothing it just turns off. it seems to happen more often in the lower gears but it has happened in 1st, 2nd, and 3rd and it seems to be when turning left. it also happens when going slowly up an incline. and as i record the incidents it is often around 35mph. otherwise it is random, unpredictable and intermittant. i cannot makeit happen. it, also, has a miss. as i am driving it will skip a beat, hesitate and then continue. it has nearly shut off but then continued. it has happened while my husband is driving as well. it has happened in traffic and on the highway. this problem is also, random, unpredictable and intermittant. i cannot make this happen either. i have had it into the dealership three times. the first two times they were unable to reproduce it, no surprise, and there were no codes. i kept a record of the occurrances and took it back. the dealership, again they could not reproduce it and we were told there were no codes. the operations manager told me they believed me but if they could not reproduce it and there were no codes they had no direction and could do nothing about it and could not open a case. this was not accetable, they agreed to bring it back for 2 days so they could | |||
| 03/14/2011 | 3337 | ||
| Tl-the contact owns a 2010 volkswagen jetta tdi. the contact stated while at the traffic light the vehicle stalls. the contact stated he tried to restart the vehicle for about five minutes. the vehicle was taken to the dealer who ran a diagnostic test and could not duplicate the problem. the contact stated he had refueled his vehicle prior to the stalling. there was a defect investigation on date investigation opened: february 7, 2011 and date investigation closed: open. component(s): fuel system, diesel. nhtsa action number: ea11003. the contact wanted to speak with the investigator but was told he could not. the manufacturer was not contacted. the failure mileage 3,337...mw | |||
| 02/04/2011 | 12759 | ||
| My 2010 jetta tdi volkswagen had 12,759 miles on it and ran perfectly fine until all of a sudden while i was driving it on a trip it started to shake and rattle. within less than a few minutes the car just stopped running while i was in the middle of the road and would not start again. i had to have it towed to a vw dealer. it was a total fuel pump failure; they found metal shavings in the filter housing and in the tank. vw replaced all fuel system components under warranty. vw claimed this only happens if gasoline is put in the diesel tank, but i never put gas in the tank and the dealer could not find any gas the system. | |||
| 03/06/2011 | 15800 | ||
| While driving down the road normally, i observed a diesel smell in the cabin and that the fuel gauge was falling faster than normal. pulled into parking lot and turned off engine. upon inspection, diesel smell pronounced by the hood area. opened hood and smoke was coming from the engine block area at a moderate rate. diesel was dripping on the inside of the right front tire. diesel continued leaking for one hour. at this time, i felt it was a safety hazard to attempt to drive the car any further. i contacted vw roadside assistance and the car was towed to a vw dealer. i did not have a chance to observe if the diesel leak had stopped. furthermore, the car had been fueled from an empty tank to about half a tank before this trip (according to fuel gauge). this trip was approximately 30 miles highway driving. the fuel tank capacity of this car is 13 gallons and the average economy over this trip was recorded as 35.7 mpg. when the car was shut off, the gauge read approximately 1/4 full. this suggests that the car was leaking several gallons of diesel per hour. the car was bought in may 2010 (this complaint is written on march 6, 2011) new with 11 miles on it. was serviced on october 2011 as per owners manual. no damage or other issues to the car. no severe service. mainly used to commute to and from work and run errands. | |||
| 01/02/2011 | 18000 | ||
| Tl-the contact owns a 2010 volkswagen jetta. the contact attempted to start the vehicle but it would not start. approximately 20 minutes later the contact was able to start the vehicle. the vehicle was taken to an authorized dealer where the contact was told there was water in the fuel system. the vehicle was repaired. the failure and current mileages were 18,000. sm. | |||
| 05/19/2010 | 2 | ||
| Tl- the contact owns a 2010 volkswagen jetta tdi. the contact stated the vehicle hesitates when you press the gas to accelerate. the vehicle may accelerate or stall when the failure occurs. the contact let the dealer inspect the vehicle for four days and the dealer stated this is how the vehicle was designed to help control the emissions. the failure mileage was 2 and the current mileage was 12,800.rl | |||
| 02/01/2011 | 16000 | ||
| Tl-the contact owns a 2010 volkswagen jetta tdi. the contact stated that while driving approximately 25 to 30 mph when the vehicle loss its power and the engine warning light illuminated. the vehicle was able to restart after waiting a few moments. the dealer was contacted and advised him to bring in the vehicle. the vehicle was taken to a dealer and they advised him the he was using the regular gas instead of deisel. the vehicle has not been repaired. the failure mileage was approximately 16,000. the vin was unavailable. tb | |||
| 02/03/2011 | 9450 | ||
| Fuel pump failure causing the vehicle to quit running and not restart. vehicle is only 5 months old with less than 10,000 miles. seems like a serious design flaw that could cause an accident. | |||
| 01/15/2011 | 16233 | ||
| My 2010 vw jetta tdi with automatic transmission has stalled on numerous occasions when depressing the accelerator pedal nearly to the floor, so as to pass or pull a steep hill. when this happens i immediately let off the pedal and the engine revives, but will not accept further full-throttle inputs. | |||
| 02/01/2011 | 16000 | ||
| Tl-the contact owns a 2010 volkswagen jetta tdi. the contact stated that while driving approximately 25 to 30 mph when the vehicle loss its power and the engine warning light illuminated. the vehicle was able to restart after waiting a few moments. the dealer was contacted and advised him to bring in the vehicle. the vehicle was taken to a dealer and they advised him the he was using the regular gas instead of deisel. the vehicle has not been repaired. the failure mileage was approximately 16,000. the vin was unavailable. tb | |||
| 02/03/2011 | 9450 | ||
| Fuel pump failure causing the vehicle to quit running and not restart. vehicle is only 5 months old with less than 10,000 miles. seems like a serious design flaw that could cause an accident. | |||
| 01/15/2011 | 16233 | ||
| My 2010 vw jetta tdi with automatic transmission has stalled on numerous occasions when depressing the accelerator pedal nearly to the floor, so as to pass or pull a steep hill. when this happens i immediately let off the pedal and the engine revives, but will not accept further full-throttle inputs. | |||
| 02/11/2011 | 11000 | ||
| Travelling through parking lot at approximately 5 mph, the engine suddenly turned off. applied brake, put the automatic transmission in park and restarted vehicle. event occurred (only time) 02-11-2011 and vehicle was purchased new in april of 2010. no incident or collision occurred due to extremely low speed. so far, nothing done to correct the failure (as it happened last night). dealer notified 02-12-2011. | |||
| 02/03/2011 | 9450 | ||
| Fuel pump failure causing the vehicle to quit running and not restart. vehicle is only 5 months old with less than 10,000 miles. seems like a serious design flaw that could cause an accident. | |||
| 01/15/2011 | 16233 | ||
| My 2010 vw jetta tdi with automatic transmission has stalled on numerous occasions when depressing the accelerator pedal nearly to the floor, so as to pass or pull a steep hill. when this happens i immediately let off the pedal and the engine revives, but will not accept further full-throttle inputs. | |||
| 02/11/2011 | 11000 | ||
| Travelling through parking lot at approximately 5 mph, the engine suddenly turned off. applied brake, put the automatic transmission in park and restarted vehicle. event occurred (only time) 02-11-2011 and vehicle was purchased new in april of 2010. no incident or collision occurred due to extremely low speed. so far, nothing done to correct the failure (as it happened last night). dealer notified 02-12-2011. | |||
| 02/03/2011 | 9450 | ||
| Fuel pump failure causing the vehicle to quit running and not restart. vehicle is only 5 months old with less than 10,000 miles. seems like a serious design flaw that could cause an accident. | |||
| 01/15/2011 | 16233 | ||
| My 2010 vw jetta tdi with automatic transmission has stalled on numerous occasions when depressing the accelerator pedal nearly to the floor, so as to pass or pull a steep hill. when this happens i immediately let off the pedal and the engine revives, but will not accept further full-throttle inputs. | |||
| 02/11/2011 | 11000 | ||
| Travelling through parking lot at approximately 5 mph, the engine suddenly turned off. applied brake, put the automatic transmission in park and restarted vehicle. event occurred (only time) 02-11-2011 and vehicle was purchased new in april of 2010. no incident or collision occurred due to extremely low speed. so far, nothing done to correct the failure (as it happened last night). dealer notified 02-12-2011. | |||
| 01/21/2011 | 24000 | ||
| Tl- the contact owns a 2010 volkswagen jetta ti. the contact stated the engine stalled while they were driving. the dealer inspected the vehicle and it was fuel contamination because of metal pieces in the fuel system and that is what caused the engine to stall. the dealer stated they would have to replace the entire fuel system. the vehicle was in the process being repaired at the time of the complaint. the failure mileage and current mileages were 24,000.rl | |||
| 01/07/2010 | 18579 | ||
| Had volkswagen 2010 jetta tdi serviced at volkswagen dealer for 20,000 mile service, which includes fuel filter replacement. 2 days later, smelled diesel fumes in garage. opened hood and saw diesel fuel leaking from fuel filter. (was not sure if it was spilled during change by dealer) went to independent garage and was told it is leaking and not to drive the car: potential fire hazard if diesel gets on manifold. i've read similar drivers complaint (s) where 2009 jetta tdi has fuel pump failure possibly after this service and they also had the diesel fuel leaking after 20k service. mine is a 2010 jetta tdi. i won't know if this is an error or ommission on the part of the dealer or if the repairs were done correct and it's a defect with the car. regardless, someone could have seriously injured, possibly killed and/or property damage. | |||
| 11/18/2010 | 10000 | ||
| My vehicle is a 2010 jetta tdi sedan, purchased in july, 2010 in frederick, md. there are now 10,000 miles on the car. within weeks of purchase, i began noticing a hesitation in the engine after cresting a hill and proceeding down the other side of the hill with my foot releasing somewhat from the accelerator. the hesitation lasts for several seconds. next, at approximately 1900 rpm the engine will occasionally hesitate and even buck. most importantly, on three occasions the engine has continuously hesitated during my 35-mile commute. the feeling is akin to a gas engine running lean or out of tune. when i arrive home and turn off the key on these occasions, there is an astounding amount of heat surrounding the engine compartment, and the automatic cooling fan kicks on and runs for five minutes or more. the car is currently in the dealer repair shop, where i was told that the high pressure fuel pump contains metal shavings and is in the process of destroying itself. i am aware via the internet that others have had similar problems with the tdi engine and that vw has tended to blame the problem on customers adding gasoline to the fuel tank. i have most definitely not used gasoline at any time. i wanted to add my voice to others, so that vw can be encouraged to remedy the situation properly. | |||
| 11/18/2010 | 19800 | ||
| 1. driving normally on highway when it came on and the car lost power suddenly and could not accelerate any further. also car stalled several times on its own while idling at a traffic light (its an automatic transmission this should not be happening). 2. this is the second time this same problem has happened in first 20k miles of this vehicle its an 2010 vw tdi. first time it was at 9800 mile mark same light and problem came on they replaced a egr valve and now again at 19800miles. 3. they have replaced a part at 9800 miles and now replacing it again at 19800miles. it seems to be a repeat problem with this vehicle and very dangerous to have it slow down like that while driving and also stall out while in traffic. | |||
| 11/18/2010 | 10000 | ||
| My vehicle is a 2010 jetta tdi sedan, purchased in july, 2010 in frederick, md. there are now 10,000 miles on the car. within weeks of purchase, i began noticing a hesitation in the engine after cresting a hill and proceeding down the other side of the hill with my foot releasing somewhat from the accelerator. the hesitation lasts for several seconds. next, at approximately 1900 rpm the engine will occasionally hesitate and even buck. most importantly, on three occasions the engine has continuously hesitated during my 35-mile commute. the feeling is akin to a gas engine running lean or out of tune. when i arrive home and turn off the key on these occasions, there is an astounding amount of heat surrounding the engine compartment, and the automatic cooling fan kicks on and runs for five minutes or more. the car is currently in the dealer repair shop, where i was told that the high pressure fuel pump contains metal shavings and is in the process of destroying itself. i am aware via the internet that others have had similar problems with the tdi engine and that vw has tended to blame the problem on customers adding gasoline to the fuel tank. i have most definitely not used gasoline at any time. i wanted to add my voice to others, so that vw can be encouraged to remedy the situation properly. | |||
| 11/18/2010 | 19800 | ||
| 1. driving normally on highway when it came on and the car lost power suddenly and could not accelerate any further. also car stalled several times on its own while idling at a traffic light (its an automatic transmission this should not be happening). 2. this is the second time this same problem has happened in first 20k miles of this vehicle its an 2010 vw tdi. first time it was at 9800 mile mark same light and problem came on they replaced a egr valve and now again at 19800miles. 3. they have replaced a part at 9800 miles and now replacing it again at 19800miles. it seems to be a repeat problem with this vehicle and very dangerous to have it slow down like that while driving and also stall out while in traffic. | |||
| 11/18/2010 | 10000 | ||
| My vehicle is a 2010 jetta tdi sedan, purchased in july, 2010 in frederick, md. there are now 10,000 miles on the car. within weeks of purchase, i began noticing a hesitation in the engine after cresting a hill and proceeding down the other side of the hill with my foot releasing somewhat from the accelerator. the hesitation lasts for several seconds. next, at approximately 1900 rpm the engine will occasionally hesitate and even buck. most importantly, on three occasions the engine has continuously hesitated during my 35-mile commute. the feeling is akin to a gas engine running lean or out of tune. when i arrive home and turn off the key on these occasions, there is an astounding amount of heat surrounding the engine compartment, and the automatic cooling fan kicks on and runs for five minutes or more. the car is currently in the dealer repair shop, where i was told that the high pressure fuel pump contains metal shavings and is in the process of destroying itself. i am aware via the internet that others have had similar problems with the tdi engine and that vw has tended to blame the problem on customers adding gasoline to the fuel tank. i have most definitely not used gasoline at any time. i wanted to add my voice to others, so that vw can be encouraged to remedy the situation properly. | |||
| 11/18/2010 | 19800 | ||
| 1. driving normally on highway when it came on and the car lost power suddenly and could not accelerate any further. also car stalled several times on its own while idling at a traffic light (its an automatic transmission this should not be happening). 2. this is the second time this same problem has happened in first 20k miles of this vehicle its an 2010 vw tdi. first time it was at 9800 mile mark same light and problem came on they replaced a egr valve and now again at 19800miles. 3. they have replaced a part at 9800 miles and now replacing it again at 19800miles. it seems to be a repeat problem with this vehicle and very dangerous to have it slow down like that while driving and also stall out while in traffic. | |||
| 11/18/2010 | 10000 | ||
| My vehicle is a 2010 jetta tdi sedan, purchased in july, 2010 in frederick, md. there are now 10,000 miles on the car. within weeks of purchase, i began noticing a hesitation in the engine after cresting a hill and proceeding down the other side of the hill with my foot releasing somewhat from the accelerator. the hesitation lasts for several seconds. next, at approximately 1900 rpm the engine will occasionally hesitate and even buck. most importantly, on three occasions the engine has continuously hesitated during my 35-mile commute. the feeling is akin to a gas engine running lean or out of tune. when i arrive home and turn off the key on these occasions, there is an astounding amount of heat surrounding the engine compartment, and the automatic cooling fan kicks on and runs for five minutes or more. the car is currently in the dealer repair shop, where i was told that the high pressure fuel pump contains metal shavings and is in the process of destroying itself. i am aware via the internet that others have had similar problems with the tdi engine and that vw has tended to blame the problem on customers adding gasoline to the fuel tank. i have most definitely not used gasoline at any time. i wanted to add my voice to others, so that vw can be encouraged to remedy the situation properly. | |||
| 11/18/2010 | 19800 | ||
| 1. driving normally on highway when it came on and the car lost power suddenly and could not accelerate any further. also car stalled several times on its own while idling at a traffic light (its an automatic transmission this should not be happening). 2. this is the second time this same problem has happened in first 20k miles of this vehicle its an 2010 vw tdi. first time it was at 9800 mile mark same light and problem came on they replaced a egr valve and now again at 19800miles. 3. they have replaced a part at 9800 miles and now replacing it again at 19800miles. it seems to be a repeat problem with this vehicle and very dangerous to have it slow down like that while driving and also stall out while in traffic. | |||
| 10/26/2010 | 30000 | ||
| I have 2010 vw jetta tdi, 6 speed manual transmission with 30k miles on it. as i was trying to merge into traffic, i tried to accelerate and the car would not go | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 04/16/2010 | 1604 | ||
| Hesitation after stopping and then accelerating. auto feels like it is about to stall. hard shifting from 1st to 2nd gear. | |||
| 09/18/2010 | 6352 | ||
| Yesterday (18/09/2010), my 2010 jetta tdi stalledd for 1-2 secs when we were crossing to another side of the street after picking my son from a birthday party. we werer almost rammed by another car which was going at a high rate of speed. the ngine stalls for 1-2 secs before going again even though i had stepped the gas pedal alll the way down.it refired again and sped up again. i dont know what have caused this but my oldest son also noticed that during his everyday driving to university. have reported to vw canada website complaint today (19/09/2010). espceially occurred in first and second gear. | |||
| 09/06/2010 | 18 | ||
| 2010 jetta tdi stalls when starting out. mostly occurs in 1st gear and sometimes 2nd gear if slowing down (to take a turn for example). it seems as if it needs to be given an extra surge of fuel by depressing the gas pedal more than usual in order to get past this point. i have been driving a manual for 15 years - 4 of them jettas - and have never encountered this kind of 'play' in the clutch. this makes for an incredibly dangerous situation when pulling out onto a highway with oncoming traffic. even knowing the potential for stalling and compensating, i still stall at least once a week. i'm not sure if vw has acknowledged this as a serious problem yet, but i would hope it is investigated and that a fix is made known asap. | |||
| 03/20/2010 | 25 | ||
| 2010 jetta tdi manual transmission--clutch stalls dangerous due to new clutch response combined with diesel turbo lag. when i purchased my new car, the salesman at vw of langhorne, pa, was certain that i would kill the clutch on the first drive as had all other people who purchased a manual 2010 tdi. the clutch response is somehow different than any other car and after adding the diesel turbo lag, it makes for a dangerous first acceleration. to my salesman's surprise, i did not stall the car when i drove it off the lot. however, i have since stalled it several times in traffic. when the clutch stalls, driver must completely turn off ignition and turn it back on before attempting to clutch-drive again. this is a known issue among 2010 manual tdi owners and one frequently discussed because it is very dangerous. some owners on tdi club list server are changing out their own clutches to stay alive. i am an excellent stick driver with 25 years experience in many vehicles. something needs to be done about this clutch issue before people get killed. it's not my driving problem or my particular car's problem--it is a problem with all 2010 manual tdi clutch starts. i cannot let anyone else drive my car, even my own husband (who drives a 2003 manual tdi golf), because i am afraid he will get killed pulling out in traffic as clutch stalls are frequent with the 2010 manual tdi jetta model--even after you get used to it. i previously owned a 2001 manual tdi jetta and drove it for 10 years with no clutch complaints. i stall the 2010 clutch at least once per day. when my husband has attempted to drive it, he stalled it five times in a row the first drive, and in subsequent drives stalls it every other pull out. the problem is most dangerous when leaving a driveway, parking lot, or making a left turn with what would normally be enough space in the flow of traffic, but what is not enough when the clutch stalls the car. | |||
| 05/24/2010 | 6150 | ||
| While pulling out onto a busy street my car suddenly stalled allmost causing a collision. this occured on 05/24/2010legend autorama had the car until 06/14/2010. they replaced two fuel pumps. part # 5n0-906-129-b & 03l-130-755-a. -i picked up my jetta on monday june 14, 2010. i drove about 20 minutes in light traffic when i heard a humming sound. i arrived at my destination, opened the hood and heard a buzzing sound coming from the fuel filter area. i turned off the car and picked up what i needed from my destination. i came back to the car started it and noticed the noise went away. when i arrived home the buzzing was back. i called ed and notified him that there was something wrong with the car. he said come back.-i had to go out a few hours later. i started the car and noticed that the noise was gone. i proceeded to my destination. while merging onto the highway the car stalled on the ramp when i was accelerating to normal highway speed and the cars behind me almost collided into the rear of my car. since i was blocking traffic i franticly kept trying to start the car. it finally started after 8 or 9 attempts. the car proceeded to run inconsistently. it stalled again, and now that my hazard flashers were on people gave me a little more room. i exited the highway and proceeded directly home. the engine kept surging then stalling. when i got to my driveway it seemed to idle smooth but the buzzing was louder than ever and i was able to feel a vibration in the steering wheel. when i turned off the car the cooling fans ran for about 7 to 10 minutes.-this morning i had to go to work. because it was 6am i had to try to take my jetta. the car started after 2 attempts. i proceeded to work and the car ran rough until it reached operating temperature. when i exited the parkway and stopped at the first red light i felt the vibration in the steering wheel and heard the buzzing sound. since yesterday the buzzing became louder. | |||
| 04/18/2010 | 4100 | ||
| I've had 3 automobiles since 1986 with manual transmissions and don't recall a stalling problem like i'm having now with my vw 2010 jetta tdi. it started with a test drive and a number of times after purchase. i assumed my motor skills would adapt and the problem would become less frequent. however, the problem persists, specifically at intersections when pulling away from a complete stop, a rolling stop, or when braking/clutching hard. it also happens when i try to slowly go over bumps or up hills. the most recent incident resulted in slight damage to my car. i was leaving a condo garage in which i had to go up a steep driveway, through an automatic garage door and out an alley with a speed bump just outside the door. the combination of the driveway, bump and a tight left turn meant that i had to generate rpms initially, but then had to taper down immediately. my front wheels made it over the bump, but my car stalled and i was not able to at least coast my rear wheels over the bump. essentially i was stuck in such a spot that my car cleared the door's beam but a part of my trunk was still in the path of the closing door. in a panic i tried to start the car, but another nuisance got in the way. you have to turn the key backward before turning the ignition on again. that awkward feature caused me to fumble as it had on other occasions and it took me that much longer to get the car started. the door hit my car. this issue is at least frustrating, but at most, especially at intersections, it can be dangerous. i | |||
| 01/15/2010 | 400 | ||
| Tl*the contact owns a 2010 vw jetta tdi. the contact was driving approximately 55 mph when the brakes were applied and an unexpected increase of pressure occurred without warning. there was also a noise associated with the fuel movement in the fuel tank. the vehicle was taken to the dealer for diagnostic testing. the failure was related to the fuel tank baffle. the technician stated that there was a defective fuel tank, and the fuel tank baffle was not installed which would prevent the fuel movement in the fuel tank. the vehicle was taken to an independent mechanic for a second opinion in which the diagnostic test results were the same as previously mentioned. the manufacturer was notified and stated that the fuel tank met the required specifications. the contact filed a complaint with the manufacturer. the failure mileage was 400. the current mileage was 56,000. | |||
| FUEL SYSTEM, GASOLINE | |||
| 03/25/2012 | 43000 | ||
| While driving in the city, the car diesel engine started to loose power and vibrate. the car stalled in the middle of the road with traffic having to stop behind us. we managed to move aside and push the car to a low traffic road. we towed the car to the nearest garage. an initial inspection indicated that the fuel system was damaged, reason for sending it to the vw dealer at clear lake. the dealer told us that vw of america is considering helping us with the repair, quoted between $7,200 to $10,000, and had instructed them to order the parts. today, however, it was suggested that i could approve the repairs for them to start working on the car and no response was available from the manufacturer. the prognosis is a catastrophic failure of the high pressure fuel pump that released metallic debris into the fuel system. at the moment of the incident the car was barely 15 months old, with 43k miles and properly maintained. it does not go through heavy traffic and only ridden on regular roads. to my question about how could i have avoided this problem, the vw service rep stated that it was a simple mechanical failure. | |||
| 03/21/2012 | 18436 | ||
| Over a week and 200 miles after filling up. with diesel. the car suffered a fuel system failure resulting in a complete engine shutdown at 45 mph with no restart. this included a reduction in steering and braking power. vw dealer still has the car as of 3/27/2012. claiming high levels of gasoline in the fuel. when asked how they determined the presence of gasoline they said they could see it in a sample. no real analysis. just visual assessment. opened an incident report with fuel supplier and they say it is most likely a difference in seasonal mixes of diesel fuels. vw says they are going to repair the car for free then void my warranty on the fuel system. | |||
| 10/01/2011 | 30000 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving approximately 20 mph, the vehicle stalled without warning. the contact was able to restart the vehicle and the vehicle was taken to the dealer for diagnostics. the technicians were unable to diagnose the failure. the failure recurred intermittently. there was an investigation under nhtsa action number ea11003 (fuel system, diesel) that could possibly have been related to the failure. the vehicle was not repaired. the approximate failure mileage was 30,000. kmj | |||
| 10/01/2011 | 30000 | ||
| Tl-the contact owns a 2010 volkswagen jetta. while driving at approximately 20 mph the vehicle suddenly stalled. the driver was able to restart the vehicle. the vehicle was taken to the dealer for diagnostic. the technicians were unable to diagnose the failure. the failure occurred twice intermittently. there was an investigation under nhtsa action number ea11003 (fuel system, diesel) that may be related to the failure. the vehicle was not repaired. the approximate failure mileage was 30,000. ds | |||
| 01/07/2012 | 66000 | ||
| Driving southbound on interstate i-75 at approximately 12:30am vechile suddenly lost power and engine stalled out. vehicle was able to make it off interstate safely and coast to a stop five miles from our exit. vehicle would not restart at all, engine would crank over but not start. the vehcile was towed to dealership later that morning. this is the second incident of vehicle losing power and not being able to restart it. first incident was approxiamtely six months prior to this one. there have been only two drivers for this vehicle and there has been no issue of cross contamination of fuels. the vehicle is a 2010 tdi jetta. | |||
| 12/15/2011 | 26000 | ||
| First occurance my wife was driving , she called me and said the car was going about 10 or 20 mph. i asked were there any warning lights on the dash that were on she said the service engine soon was on and that was all. she made it home , called the local dealership. we carried the car they said they changed the fuel filter .broughtthe car home ,it ran fine for a few days then the same thing happened again. the next day i contacted volkswagon assistance for them to tow it to the shop. the car was under the carport , i was going to push it out to go on the tow truck , but it started and ran fine with the acception of the engine light being on. the wrecker carried it to the shop. the dealership called me onjan. 03 2012 and told me the fuel was contanimated with water, and they would have to flush the system($500_+). they called back the next day and said they would have to replace everything in fuel system($8500 +). after some research my car is doing the same things as if the fuel pump had failed. this is a very common thing from what ive read on this motor . thats where were at now. | |||
| 12/14/2011 | 28000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated that that the fuel line and the fuel injector was cracked. the vehicle was taken to the dealer where repairs were made to the vehicle under nhtsa campaign id number: 11v490000 (fuel system, diesel) but the repair did not rectify the fuel line issue. the manufacturer was notified of the failure and advised the contact that they would not take the liability for replacing any additional parts. the vehicle was not further repaired. the failure mileage was 28,000 and the current mileage was 29,000. kmj | |||
| 12/22/2011 | 24900 | ||
| Vehicle quit on a main street going up a bridge rise. had he car taken to the dealer where we purchaced from. service manager said there wes a large amount of metal found in the filter element. they where sending fuel samples to vw for analysis. three days later they gave me a rental car for 10 days. they are replacing everything in the fuel system, including the tank. | |||
| 11/28/2011 | 44000 | ||
| Driving in heavy traffic at 45 mph the car dash dinged, i looked down and immediately the car lost power. i was almost in multiple accidents as the car slowed rapidly without brake lights (the car engine stopped so suddenly that it took three or four seconds to comprehend the situation and activate hazard lights and take appropriate action) to warn other cars that i no longer have power. also, to try and move out of harms way was extremely difficult as the car had no engine power. the car was eventually towed to the dealer where they determined that metal from the fuel pump was in the entire fuel system. | |||
| 11/07/2011 | 34143 | ||
| 3 miles from home glow light starts blinking......not in limp mode i get home switch off wait.....take it for a quick spin no more flashing light or problem. next day drive 130 miles to portland no problem. i then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. i then take it to dealer they take a look and replace the tank fuel pump.... i then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. car is ready late the next day so i deffer to pick up to sat morning.sat morning i get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. following monday i get a call to order in some parts, next day i get another call that they are replacing the entire fuel system. replaced the entire diesel fuel system 26+ components under warranty. got car back on the 23rd of november 2011 | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/07/2011 | 34143 | ||
| 3 miles from home glow light starts blinking......not in limp mode i get home switch off wait.....take it for a quick spin no more flashing light or problem. next day drive 130 miles to portland no problem. i then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. i then take it to dealer they take a look and replace the tank fuel pump.... i then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. car is ready late the next day so i deffer to pick up to sat morning.sat morning i get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. following monday i get a call to order in some parts, next day i get another call that they are replacing the entire fuel system. replaced the entire diesel fuel system 26+ components under warranty. got car back on the 23rd of november 2011 | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/07/2011 | 34143 | ||
| 3 miles from home glow light starts blinking......not in limp mode i get home switch off wait.....take it for a quick spin no more flashing light or problem. next day drive 130 miles to portland no problem. i then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. i then take it to dealer they take a look and replace the tank fuel pump.... i then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. car is ready late the next day so i deffer to pick up to sat morning.sat morning i get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. following monday i get a call to order in some parts, next day i get another call that they are replacing the entire fuel system. replaced the entire diesel fuel system 26+ components under warranty. got car back on the 23rd of november 2011 | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/07/2011 | 34143 | ||
| 3 miles from home glow light starts blinking......not in limp mode i get home switch off wait.....take it for a quick spin no more flashing light or problem. next day drive 130 miles to portland no problem. i then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. i then take it to dealer they take a look and replace the tank fuel pump.... i then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. car is ready late the next day so i deffer to pick up to sat morning.sat morning i get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. following monday i get a call to order in some parts, next day i get another call that they are replacing the entire fuel system. replaced the entire diesel fuel system 26+ components under warranty. got car back on the 23rd of november 2011 | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/07/2011 | 34143 | ||
| 3 miles from home glow light starts blinking......not in limp mode i get home switch off wait.....take it for a quick spin no more flashing light or problem. next day drive 130 miles to portland no problem. i then start out for beaverton and the light starts blinking again turn off again starts no problem but then the light comes on again. i then take it to dealer they take a look and replace the tank fuel pump.... i then drive it back to portland no problem until almost at my hotel light starts blinking and limp mode. next day manage to just make it back to dealer they give me a rental and order in a valve or sensor not sure. car is ready late the next day so i deffer to pick up to sat morning.sat morning i get less than 1 mile from dealer and the warning lights starts again and limp mode take it back. following monday i get a call to order in some parts, next day i get another call that they are replacing the entire fuel system. replaced the entire diesel fuel system 26+ components under warranty. got car back on the 23rd of november 2011 | |||
| 01/15/2011 | 500 | ||
| Vehicle hesitates, usually at lower speeds, but sometimes at highway speeds, and stalled completely in intersections twice. initally this was most often on a cold start, within the first 5-10 miles, but not consistently. it might do it once a day, once a week, or once every two or three weeks. i believe the problem to be fuel system related and not transmission. i have reported the problem to dealer with each service call (3 so far, i have 20k miles to date). dealer initially suggested bad fuel and to buy only chevron, but there is no correlation between fuel source and hesitation, no evidence of water in fuel filter, etc., and i usually purchase chevron fuel. dealer reported being unable to identify the problem without codes. vehicle hesitated again (11/25/11), within one block of driving after 20k service. i immediately returned to dealer, and they were still unable to diagnose. dealer has kept the car and contacted vw usa tech service, but remains unable to diagnose as of 12/2/11. my daughter purchased the same car 3 days after i bought mine and has the same problem (30k miles so far), but has not stalled in an intersection - yet. this is not our inability to drive a stick transmission - both of us have owned diesel jettas with manual transmissions for 10 years prior to our recent purchases. i contacted vw usa and have received the same message - unless they can diagnose a specific problem, there is nothing they can do, but they did suggest going to a different dealer. vw did perform a fuel line recall with my last service, but the hesitation remains. there are a number of reports of this problem on the web, but vw is unwilling to attempt any repair without a solid diagnosis. stalling in intersections and hesitation while driving are unacceptable performance for a car. period. i hope you can help. evenings or early ams are best time to call. | |||
| 11/25/2011 | 17000 | ||
| Car engine died on the highway. coasted to side of road. high pressure fuel pump failure. entire fuel system being replaced. metal shavings throughout fuel system. | |||
| 11/09/2011 | 35650 | ||
| 2010 vw jetta tdi with roughly 35,650 miles. while driving up the on-ramp to enter the interstate, glow plug dash light came on and warned to check engine now. within 20 seconds, the car lost all power, and luckily i was able to coast over to the shoulder of the interstate (with drivers flying by at 65+mph at 9:45pm). vehicle would not restart and had to be towed to the vw dealership. service rep claimed fuel contamination, with metal shards all throughout the fuel system. entire fuel system has to be replaced ($10,000 repair) with equivalent, new parts. according to vw service technicians, the parts have not been updated despite vw's knowledge of this problem. as a result, fuel contamination could happen again, and the car could shut off while driving at any time without notice. this is a very serious safety concern. luckily, because i was driving at night, there was not a lot of congestion on the road. had this happened during rush hour, there very likely would have been a severe accident. vw claims the problem is a result of the poor quality of american diesel fuel supply, saying the tdis are designed in germany to run on 100% diesel that's found in europe. if this is the case, why are they selling german designed cars in the united states that doesn't have fuel supplies that are 100% diesel? volkswagen needs to issue a recall of the 2009/2010 jetta tdi. | |||
| 10/21/2011 | 30000 | ||
| Tl* the contact owns a 2010 volkswagen jetta. while driving approximately 50 mph, the vehicle suddenly stalled. the vehicle was towed to the dealer where the technician stated that the high pressure fuel pump would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 30,000. | |||
| 10/21/2011 | 30000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving approximately 50 mph, the vehicle suddenly stalled. the vehicle was towed to the dealer where the technician stated that the high pressure fuel pump would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 30,000. kmj | |||
| 10/21/2011 | 30000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. while driving at approximately 50 mph the vehicle suddenly stalled. the vehicle was towed to the dealer. the technician stated high pressure fuel pump would have to be replaced. the vehicle was not repaired. the vin was not available. the approximate failure mileage was 30,000. ds | |||
| 10/15/2011 | 44000 | ||
| Tl* the contact owns a 2010 volkswagen jetta. the contact stated that the vehicle was burning more gasoline fuel than normal. the contact discovered that the vehicle was leaking fuel. the vehicle was taken to the dealer who performed a diagnostic that located the failure at the fuel line where the fuel circulation failed. the manufacturer advised that there were no recalls on the vehicle. the vehicle was not repaired. the failure and the current mileage was 44,000. | |||
| 10/15/2011 | 44000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated that the vehicle was burning more gasoline fuel than normal. the contact discovered that the vehicle was leaking fuel. the vehicle was taken to the dealer who performed a diagnostic that located the failure at the fuel line where the fuel circulation failed. the manufacturer advised that there were no recalls on the vehicle. the vehicle was not repaired. the failure and the current mileage was 44,000. kmj | |||
| 10/15/2011 | 44000 | ||
| Tl-the contact owns a 2010 volkswagen jetta. the contact stated that the vehicle was using more gas than normal and found that the vehicle was leaking fuel when she noticed fuel on the ground. the vehicle was taken to the dealer who performed a diagnosed that located the failure at the fuel line. the fuel line was defected caused the fuel circulation to fail. the manufacturer stated that they are not aware of nhtsa campaign id number: 11v490000 component: fuel system, diesel and the contact would receive a call back. the vehicle was not repaired. the failure and the current mileage was 44,000. li | |||
| 09/29/2010 | 14734 | ||
| 09/29/11 430pm 2010 jetta impolded 14,734 miles od .just cut off at 50 mph in traffic. started to loose power then it cut off. then all hell broke loose. it ( baby car) cut of without waring. looked down , saw @ glow plug light@ flash then costed over to the side of the road. took vw tow 1 hr to arrive (kids were in the car i was blocking the bus lane). it cost me $ 20.00 worth of crap at rite-aid to sooth the beasts, kids while waiting. i called cerritos mckenna vw and tim (my reg serivice writter) said he knew what is was and it rarley happend it is the fuel pump inpoldes and sends metal chips through out the fuel system. he said he would wait for us. when i got there tim (my reg guy) was goa , no where to be found. henry (new guy, i think/know i have bra's older then this kid) helped me out and said. oh yeah ,this happens all the time a design flaw on the tdi's and they know all about it. i will take 3 days to get the parts. first, he tried to say that it is because i had it serviced it somewhere else. wrong looked at the reacords i have only had it worked on at cerritos mckenna vw and further more i have had the oil change every 5000 no matter what. i only by diesel at shell / unio 76 and no one else drives baby car / jetta wetta , not even the hubby. he hates the car maybe he knew something i did not but i will not let him know he was right.. never...this car hogs up the garage, now she is in the car port status no longer baby car but jetta wetta car or bad car. cerritosvw mckenna has had baby car 7 days and counting.@@ you mark my words if this car dies one more time it will dump it at carmax. i will lower and drive the grand caravan 2007 (no problems ever). @@ i spent 35,000 on this baby car aka jetta wetta and only have 14,743 miles @@on it. that is what makes me mad and then it is made in flipping mexico. this is not a dawoo or | |||
| 09/03/2011 | 30569 | ||
| Vehicle stalled in right lane of traffic and would not restart. location had no shoulder and did not allow vehicle to be moved out of traffic. towed to dealer and told that the high pressure fuel pump had failed and that a common cause was gas in diesel. our other two vehicles are also diesel so we are used to selecting diesel fuel. (later test by dealer showed no indication of gas in fuel) there was an crash involving two other vehicles trying to get around our disabled vehicle. i did not know if this counted as a crash above. | |||
| 08/19/2011 | |||
| Imploding high pressure fuelpump, | |||
| 06/24/2009 | |||
| Took my car to get the oil change and was told i have a fuel leak. looked up car online at safecar.gov and saw the 2010 jetta has been recalled for: power train:automatic transmission/ fuel system, gasoline:delivery:hoses, lines/piping, and fittings. having a fuel leak is more than draining on gas mileage it is a fire/explosive hazard. on the website it states: consequence: if chafing occurs, there is the potential for a fuel leak to develop. fuel leakage, in the presence of an ignition source, could result in a fire. i am having issues with the fuel leakage and need my car recalled or fixed by the manufacturer. http://www-odi.nhtsa.dot.gov/recalls/results.cfm thank you | |||
| 08/30/2011 | 29217 | ||
| High pressure fuel pump failure per dealer | |||
| 06/24/2009 | |||
| Took my car to get the oil change and was told i have a fuel leak. looked up car online at safecar.gov and saw the 2010 jetta has been recalled for: power train:automatic transmission/ fuel system, gasoline:delivery:hoses, lines/piping, and fittings. having a fuel leak is more than draining on gas mileage it is a fire/explosive hazard. on the website it states: consequence: if chafing occurs, there is the potential for a fuel leak to develop. fuel leakage, in the presence of an ignition source, could result in a fire. i am having issues with the fuel leakage and need my car recalled or fixed by the manufacturer. http://www-odi.nhtsa.dot.gov/recalls/results.cfm thank you | |||
| 08/30/2011 | 29217 | ||
| High pressure fuel pump failure per dealer | |||
| 08/29/2011 | 15000 | ||
| The vehicle experienced a sudden loss of power while driving on the interstate at 75 mph. the sudden loss of power was accompanied by an audible warning chime with a flashing glow plug indicator which lists as an engine malfunction in the manual. 1-2 miles later, the vehicle stalled and was steered to the side of the road to avoid collision. 3 attempts were made to restart the vehicle with no success. vw roadside assistance was called. 1 hour later, the tow truck arrived to tow the 2010 vw jetta tdi to the vw dealership. this was after hours and the dealership was closed. the vehicle was left at the service department. the key was left in the drop box with detailed explanation of issue on provided envelope. the dealership called the next day and reported the problem was a failed high pressure fuel pump and that the entire fuel system would have to be replaced due to possible metal contaminants throughout fuel system. the vehicle is still at the dealership for approximately 1 more week of repair. so far the estimate on the repair is around $8,000. which is covered under warranty as the vehicle only has 15,000 miles on it. | |||
| 08/30/2011 | 29217 | ||
| High pressure fuel pump failure per dealer | |||
| 08/29/2011 | 15000 | ||
| The vehicle experienced a sudden loss of power while driving on the interstate at 75 mph. the sudden loss of power was accompanied by an audible warning chime with a flashing glow plug indicator which lists as an engine malfunction in the manual. 1-2 miles later, the vehicle stalled and was steered to the side of the road to avoid collision. 3 attempts were made to restart the vehicle with no success. vw roadside assistance was called. 1 hour later, the tow truck arrived to tow the 2010 vw jetta tdi to the vw dealership. this was after hours and the dealership was closed. the vehicle was left at the service department. the key was left in the drop box with detailed explanation of issue on provided envelope. the dealership called the next day and reported the problem was a failed high pressure fuel pump and that the entire fuel system would have to be replaced due to possible metal contaminants throughout fuel system. the vehicle is still at the dealership for approximately 1 more week of repair. so far the estimate on the repair is around $8,000. which is covered under warranty as the vehicle only has 15,000 miles on it. | |||
| 07/16/2011 | 7550 | ||
| Was traveling on a city block in san francisco when the engine light went on. there was a slight power surge but no stall. driving into the next city block the car completely died and i pulled over to curb. unable to start again. car was towed to vw dealer. was told the fuel pump in the tank had malfunctioned, and contaminated the fuel tank. entire fuel pump, tank, system is being replaced under warranty. | |||
| 03/05/2010 | 5000 | ||
| The car chronically stalls in first or second gear in stop and go traffic, at very slow speeds or when coasting. when giving it gas and letting out the clutch, it just stalls with no warning. have spoken with other jetta tdi owners and they acknowledge same problem | |||
| 03/10/2011 | 3000 | ||
| This vehicle has experienced continual problems with engine shuddering and stalling. mostly, while in 2nd , 3rd or 4th gear, early on into a trip the engine will suddenly decelerate and in some case stall out completely. it is as if there is a sudden loss in fuel getting to the engine. this started soon after purchasing the car. it has been into the dealership numerous (6 or 7) times for this warranty issue, including extended stay periods of seven and ten days. first they faulted my fuel, then they replaced the fuel pump, then they have done other work and replaced components, but claim they can not make the car fail as i have reported. they claim to have alerted vw and had a vw technical advisers look at this car. they refuse to do any additional warranty work on the car for this issue since they can not diagnose it. i have kept a log of these failures since my last servicing. between 10/22/2010 to 3/12/2011 this vehicle has had 19 of these failure events. they usually occur when the outside air temperature is above 32 degrees fahrenheit. the vehicle is still under warranty (28,500 miles on the odometer). i am finding other owners experiencing similar problems. please help. | |||
| 01/02/2011 | 18000 | ||
| Tl* the contact owns a 2010 volkswagen jetta. the contact attempted to start the vehicle but it would not start. approximately twenty minutes later, the contact was able to start the vehicle. the vehicle was taken to an authorized dealer where the contact was told that there was water in the fuel system. the vehicle was repaired. the failure and current mileage was 18,000. | |||
| FUEL SYSTEM, GASOLINE - DELIVERY - FUEL PUMP | |||
| 11/06/2012 | 26770 | 1 | |
| Glow plug light came lit on dash and said service engine immediately. engine then lost power on interstate (dangerous). when re-cranked, engine was sluggish and would not accelerate above 40mph. vw service said it was due to a faulty fuel pump. *tr | |||
| FUEL SYSTEM, OTHER | |||
| 05/08/2011 | 12000 | ||
| On may 8,2011 my 2010 vw jetta tdi diesel shut down completely as i was driving at a speed of 40 miles per hour. after the car came to a complete stop, i waited a few minutes and the car started. this incident has happened at least 6 times prior to this complete shutdown of the engine. this problem started in the first thousand miles of use. the other 5 incidents just involved the car stalling for a few seconds and then started working again before the car completely stopped. the car has been fully maintained by the vw of old saybrook dealership in ct. the car has approximately 12,000 miles on it. the car was just brought in for its 10,000 mile maintenance check a few months ago bad fuel is not the case as i go to the same station and continued to do so for as long as i have had the car. i bring my 2004 diesel tdi there and have never had a problem at all. this is definitely a safety issue as i do a lot of highway driving with this car. | |||