Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SEAT BELTS | |||
| 08/16/2012 | 46000 | 1 | |
| Vehicle seat belts fail to release they are fully retracted and will not release to allow someone to wear them. after some research online i found this is a fairly common occurrence, appears to be defective engineering as they will retract past the normal stop point and are then unable to release. we took the vehicle to the dealer and they wanted $1,000 to fix two seat belts in the rear seat, center rear seat and passenger side rear. after some further research on trying to fix them myself i find they have an explosive charge within the retractor and one unlucky individual lost part of his thumb when it exploded in his hand. there is no warning about this explosive device. in summary they manufacture a defective seat belt mechanism with an explosive devise within it and they want an arm and a leg to fix it and you risk loosing a finger if you try to fix it so people are driving around without operative seat belts. *tr | |||
| 08/16/2012 | 46000 | ||
| Vehicle seat belts fail to release they are fully retracted and will not release to allow someone to wear them. after some research online i found this is a fairly common occurrence, appears to be defective engineering as they will retract past the normal stop point and are then unable to release. we took the vehicle to the dealer and they wanted $1,000 to fix two seat belts in the rear seat, center rear seat and passenger side rear. after some further research on trying to fix them myself i find they have an explosive charge within the retractor and one unlucky individual lost part of his thumb when it exploded in his hand. there is no warning about this explosive device. in summary they manufacture a defective seat belt mechanism with an explosive devise within it and they want an arm and a leg to fix it and you risk loosing a finger if you try to fix it so people are driving around without operative seat belts. | |||
| 10/08/2012 | 51000 | 1 | |
| Rear passenger seat belts malfunctioned for the rear middle as well as rear door seat. the middle seat belt would not loosen up ie it was taut and the door side seat was completely loose and would not retract. this poses a serious safety hazard and i had to pay independent mechanic to remove and replace seat belt. *tr | |||
| 10/08/2012 | 51000 | ||
| Rear passenger seat belts malfunctioned for the rear middle as well as rear door seat. the middle seat belt would not loosen up ie it was taut and the door side seat was completely loose and would not retract. this poses a serious safety hazard and i had to pay independent mechanic to remove and replace seat belt. | |||
| 05/18/2012 | 19300 | ||
| The seat belts buckles are craking in half on my car. the dealer replaced one on the front right of the car. it was totally cracked in half, the plastic cover over the metal bucklet that the strap pass through. the rear buckles are beginning to show the same cracking but they did not replace them because they were not totally cracked in half yet. i think that many parts of the car have to be taken apart to do this work which ruins the interior. i saw other used 2010 cars on the lot that have the same cracking of the seat belt buckle. | |||
| 08/20/2011 | 32000 | ||
| Tl* the contact owns a 2010 volkswagen jetta. the contact was driving 50 mph when he was involved in a three vehicle crash. the contact crashed into the rear of one vehicle and another vehicle crashed into the rear of the contact's vehicle. the air bags did not deploy and the seat belts failed to restrain the contact. the contact was thrown into the steering wheel and sustained injuries to the head and chest. the manufacturer was contacted and advised that the air bags were not to deploy because the sensors were not activated. the failure mileage was 32,000. | |||
| 08/20/2011 | 32000 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact was driving 50 mph when he was involved in a three vehicle crash. the contact crashed into the rear of one vehicle and another vehicle crashed into the rear of the contact's vehicle. the air bags did not deploy and the seat belts failed to restrain the contact. the contact was thrown into the steering wheel and sustained injuries to the head and chest. the manufacturer was contacted and advised that the air bags were not to deploy because the sensors were not activated. the failure mileage was 32,000. kmj | |||
| 08/20/2011 | 32000 | ||
| Tl-the contact owns a 2010 volkswagen jetta. the contact stated while driving 50 mph the contact abruptly stopped the vehicle and crashed into the vehicle in front and another vehicle crash into the rear of the contact's vehicle. during the crash none of the air bags deployed and the seat belt did not lock causing the contact's head to hit the steering wheel. the vehicle was destroyed during the crash. the contact suffered injuries to the head and chest. the contact did not go to the hospital. the contact called the manufacturer and the manufacturer stated the air bags where not to deploy due the the sensors not being activated. the contact stated the vehicle was unsafe to drive. the failure mileage was 32,000. jo | |||
| 09/08/2010 | 2100 | ||
| At approximately 5:00pm on september 8, 2010, my vehicle was stopped heading westbound on golf road in the south or inner lane approximately 75 feet before the stoplight of washington st and golf rd (il-58). the vehicle had been stopped for approximately 30 seconds when it was impacted by another vehicle (40-45 mph). upon collision, the driver hit left side of face/jaw on the steering wheel and sustained neck and low back injuries. the driver was wearing her seatbelt. the front-passenger side of the other vehicle crashed into the rear-driver side of the vehicle in an off set rear end impact. i called vw of north america as the seat belt did not lock to prevent the driver from hitting the steering wheel. vw of north america representative, indicated the seat belt was not intended to lock-up in a rear impact when the vehicle is not moving. he called this effect | |||