Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| SERVICE BRAKES, HYDRAULIC | |||
| 08/23/2010 | 10000 | ||
| I have a 2010 volkswagen jetta and i noticed excessive brake dust forming on the rear wheels and occasional squeaking. i brought it to the dealers attention at my first scheduled maintenance of 10,000 miles. i was told nothing is wrong. at the next service interval,20,000 miles i was told i need new rear brakes. i know that generally, 65% of the braking is done with the front brakes, thus usually making the front brakes needing replacement 2 times before the rears. volkswagen seems to think my claim is unjustified, although i have found many blogs online of people stating the same issues. i believe the emergency brake is too tight or there is a flaw from the factory. i also believe that this creates unsafe driving conditions, possibly for many unaware consumers, that should be made into a recall before major damage is done. | |||
| 02/15/2011 | 26201 | ||
| Upon exiting the freeway and applying the brakes,speed35mph, the left rear wheel locked-up and blew the tire. spare tire was placed on vehicle, then driven app. 2miles to house. during trip to house brakes lost fluid and it became hard to stop car. this is the first time this happened. required new tire, brake caliper, pads and rotor replace fluid. | |||
| 07/29/2010 | 345 | ||
| I was pulling into a parking space with a new 2010 wolfsburg jetta i had my foot on the brake when it accelerated unexpectedly over a decorative divider. the car did not respond to repeated attempts to stop it. i used two feet and was literally off my seat trying to control the car. it finally stopped. i was lucky no pedestrians or myself and passenger was injured. vw supposedly checked the car and said it is operational;however at the first they said many codes came up but noone would tell me what the codes were. this car had 345 miles and i think it is unsafe to drive the computer overode what i was wanting the car to do. | |||
| 06/01/2010 | 4500 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated while reversing from a residential driveway at 5 mph, the eps warning light and the malfunction indicator warning light illuminated on the dashboard. the dealer advised that there was a defect in the electrical wiring. the dealer re-routed the wiring and the vehicle was released to the contact. on a separate occasion while attempting to start the vehicle, the steering wheel locked and the contact was unable to turn the ignition. after several attempts, she was able to start the vehicle. the dealer was unable to duplicate the failure and there were no repairs. the failure recurred three additional times. at a later date, while sitting idle with the brake depressed, the vehicle began to roll away. the contact then added more pressure to the brake pedal but the vehicle did not stop. the vehicle was placed into park but to no avail. the contact then utilized the emergency brake but the vehicle continued to roll, gradually coming to a stop before lightly tapping into another vehicle. the dealer was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was contacted but would not provide any assistance. the failure mileage and current mileages were approximatley 4,500. *kmj | |||
| 07/29/2010 | 345 | ||
| I was pulling into a parking space with a new 2010 wolfsburg jetta i had my foot on the brake when it accelerated unexpectedly over a decorative divider. the car did not respond to repeated attempts to stop it. i used two feet and was literally off my seat trying to control the car. it finally stopped. i was lucky no pedestrians or myself and passenger was injured. vw supposedly checked the car and said it is operational;however at the first they said many codes came up but noone would tell me what the codes were. this car had 345 miles and i think it is unsafe to drive the computer overode what i was wanting the car to do. | |||
| 06/01/2010 | 4500 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated while reversing from a residential driveway at 5 mph, the eps warning light and the malfunction indicator warning light illuminated on the dashboard. the dealer advised that there was a defect in the electrical wiring. the dealer re-routed the wiring and the vehicle was released to the contact. on a separate occasion while attempting to start the vehicle, the steering wheel locked and the contact was unable to turn the ignition. after several attempts, she was able to start the vehicle. the dealer was unable to duplicate the failure and there were no repairs. the failure recurred three additional times. at a later date, while sitting idle with the brake depressed, the vehicle began to roll away. the contact then added more pressure to the brake pedal but the vehicle did not stop. the vehicle was placed into park but to no avail. the contact then utilized the emergency brake but the vehicle continued to roll, gradually coming to a stop before lightly tapping into another vehicle. the dealer was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was contacted but would not provide any assistance. the failure mileage and current mileages were approximatley 4,500. *kmj | |||
| 07/29/2010 | 345 | ||
| I was pulling into a parking space with a new 2010 wolfsburg jetta i had my foot on the brake when it accelerated unexpectedly over a decorative divider. the car did not respond to repeated attempts to stop it. i used two feet and was literally off my seat trying to control the car. it finally stopped. i was lucky no pedestrians or myself and passenger was injured. vw supposedly checked the car and said it is operational;however at the first they said many codes came up but noone would tell me what the codes were. this car had 345 miles and i think it is unsafe to drive the computer overode what i was wanting the car to do. | |||
| 06/01/2010 | 4500 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated while reversing from a residential driveway at 5 mph, the eps warning light and the malfunction indicator warning light illuminated on the dashboard. the dealer advised that there was a defect in the electrical wiring. the dealer re-routed the wiring and the vehicle was released to the contact. on a separate occasion while attempting to start the vehicle, the steering wheel locked and the contact was unable to turn the ignition. after several attempts, she was able to start the vehicle. the dealer was unable to duplicate the failure and there were no repairs. the failure recurred three additional times. at a later date, while sitting idle with the brake depressed, the vehicle began to roll away. the contact then added more pressure to the brake pedal but the vehicle did not stop. the vehicle was placed into park but to no avail. the contact then utilized the emergency brake but the vehicle continued to roll, gradually coming to a stop before lightly tapping into another vehicle. the dealer was unable to duplicate the failure. the vehicle was not repaired. the manufacturer was contacted but would not provide any assistance. the failure mileage and current mileages were approximatley 4,500. *kmj | |||