Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| VEHICLE SPEED CONTROL | |||
| 01/16/2012 | 6000 | ||
| Tl* the contact owns a 2010 volkswagen jetta. the contact stated that while driving approximately 35 mph, the contact attempted to accelerate and the vehicle did not respond. the vehicle was taken to the dealer for a diagnostic testing where the technician stated that there were no failures. the vehicle was taken to the dealer for the same failure on several occasions. the manufacturer was made aware of the failure and advised the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 6,000 and the current mileage was 15,000. | |||
| 01/16/2012 | 6000 | ||
| Tl - the contact owns a 2010 volkswagen jetta. the contact stated that while driving approximately 35 mph, the contact attempted to accelerate and the vehicle did not respond. the vehicle was taken to the dealer for a diagnostic testing where the technician stated that there were no failures. the vehicle was taken to the dealer for the same failure on several occasions. the manufacturer was made aware of the failure and advised the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 6,000 and the current mileage was 15,000. kmj | |||
| 01/16/2012 | 6000 | ||
| Tl - the contact owns a 2010 volkswagen jetta. the contact stated that while driving approximately 35 mph, the contact attempted to accelerate and the vehicle did not respond. the vehicle was taken to the dealer for a diagnostic testing where the technician stated there were no failures. the vehicle was taken to the dealer for the same failure on several occasions. the manufacturer was made aware of the failure and stated the vehicle was not included in any recalls. the vehicle was not repaired. the approximate failure mileage was 6,000 and the current mileage was 15,000. dr | |||
| 11/27/2012 | 55000 | 1 | |
| The car abruptly decelerated from 65 to 35 mph on a major interstate as the engine went into 'limp mode'. the sudden deceleration caused swerving and i had to pull over to the curb in order to avoid an accident. the coil/check engine light turned on and car hesitated as it drove. this is the third incident that this car has had with the exhaust problem causing engine to force deceleration and abrupt stopping even stalling. the system this time diagnosed a defective exhaust control module/flap. the previous emissions issue while the car was under warranty involved defective egr valves. problem seems to show up every 10-15k miles on this diesel model. *tr | |||
| 11/27/2012 | 55000 | ||
| The car abruptly decelerated from 65 to 35 mph on a major interstate as the engine went into 'limp mode'. the sudden deceleration caused swerving and i had to pull over to the curb in order to avoid an accident. the coil/check engine light turned on and car hesitated as it drove. this is the third incident that this car has had with the exhaust problem causing engine to force deceleration and abrupt stopping even stalling. the system this time diagnosed a defective exhaust control module/flap. the previous emissions issue while the car was under warranty involved defective egr valves. problem seems to show up every 10-15k miles on this diesel model. | |||
| 12/12/2012 | 60000 | 1 | |
| I was driving on the highway doing about 55 miles an hour with full traffic and my jetta sputtered and began to lose speed-quickly, i tried to accelerate by pressing gas pedal but nothing happened and i luckily coasted into store parking lot. i tried to restart it but it would not restart. i had it towed to vw dealership and they called me the next day to say it was the intercoolant system and it would be 1300.00. very very lucky i was not hit. *tr | |||
| 04/19/2012 | 33300 | 1 | |
| This vehicle is a diesel. as i was pressing the accelerator to increase my speed from a construction zone speed to 55 mph the engine light came on, the car began to sputter and acted as if no fuel was being injected to the engine, as i pulled off the road the car kept running but if i pressed the accelerator nothing would happen, no movement on the rpm indicator. i was able to get the car off the highway via the exit ramp. it started up and immediately the warning message came across the vehicle information screen to service immediately and i can't recall the exact wording but basically saying damage could occur. car was towed for service. car was fixed on 4/24/2012 replacing the accelerator pedal sensor and the engine speed sensor. prior to this major malfunction, the car had died while in traffic twice at a red traffic light, twice while on the freeway. all occasions the vehicle restarted and drove just fine. vehicle was serviced for routine 40000 nothing found amiss by mechanic. just recently on 7/12/2012 died @ a red light. vehicle started up fine and no messages on the screen. 7/19/2012 vehicle would not go into gear after stopping for 20 minutes, turned car off and restarted it went into gear no problem. on 7/28/2012 vehicle again died @ a red light, started up just fine, no warning messages. *tr | |||
| 04/19/2012 | 33300 | ||
| This vehicle is a diesel. as i was pressing the accelerator to increase my speed from a construction zone speed to 55 mph the engine light came on, the car began to sputter and acted as if no fuel was being injected to the engine, as i pulled off the road the car kept running but if i pressed the accelerator nothing would happen, no movement on the rpm indicator. i was able to get the car off the highway via the exit ramp. it started up and immediately the warning message came across the vehicle information screen to service immediately and i can't recall the exact wording but basically saying damage could occur. car was towed for service. car was fixed on 4/24/2012 replacing the accelerator pedal sensor and the engine speed sensor. prior to this major malfunction, the car had died while in traffic twice at a red traffic light, twice while on the freeway. all occasions the vehicle restarted and drove just fine. vehicle was serviced for routine 40000 nothing found amiss by mechanic. just recently on 7/12/2012 died @ a red light. vehicle started up fine and no messages on the screen. 7/19/2012 vehicle would not go into gear after stopping for 20 minutes, turned car off and restarted it went into gear no problem. on 7/28/2012 vehicle again died @ a red light, started up just fine, no warning messages. | |||
| 07/18/2011 | 15000 | ||
| Unexpected acceleration on cruise control. when the cruise control is set, pressing the 'coast/decellerate' button several times causes the cruise control unit to jump by several mph, i.e. accelerate. example: cruise is set at 55 mph. press the coast button three or four times (car should decellerate by 1 mph for each press of the button), the cruise speed will set at a higher speed, such as 58 mph. this can be observed by looking at the display which shows the speed at which the cruise control is set, as well as the acceleration of the car. this behavior can be easily replicated and demonstrated, though it does not occur every time. this has been observed for the past several months. | |||
| 08/31/2010 | 1400 | ||
| Tl- the contact owns a 2010 volkswagen jetta. the contact stated that while driving approximately 25mph the vehicle completely stalled out. the vehicle was restarted and then it stalled again the same day. volkswagen was contacted and claimed they were unaware of any stalling issues with the 2010, the vehicle is at the dealer for repairs. the current and failure mileages were approximately 1,400. rd | |||
| 04/17/2010 | 4850 | ||
| Tl* the contact owns a 2010 volkswagen jetta. the contact stated she was driving at speeds of 78 mph with the cruise control activated. when depressing the brake pedal to deactivate the cruise control, the vehicle abnormally accelerated without warning. the contact was barely able to maintain control of the vehicle and as the vehicle proceed to travel off the roadway, she engaged the emergency brake and was able to stop the vehicle without incident. the dealer took the vehicle for a test drive but he was unable to duplicate the failure. a diagnostic would not produce any failure codes and there were no repairs made to the vehicle. the failure mileage was 4,850 and the current mileage was 51,035. | |||