Recalls
| Campaign | Manufacturer | Manufacturing date | Type | # of units affected | Date Owner notified Mfg | Recall Initiated by | Manufacturers of recalled vehicles/products | Report Recieved Date | Record Creation Date | Regulation Part Number | FMVSS Number | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ELECTRICAL SYSTEM - FUSES AND CIRCUIT BREAKERS | ||||||||||||||||
| 11V196000 | VOLKSWAGEN OF AMERICA, INC | V (Vehicle) | 71043 | 04/21/2011 | MFR | VOLKSWAGEN OF AMERICA, INC | 03/29/2011 | 03/29/2011 | ||||||||
| Defect Summary | Volkswagen is recalling certain model year 2011 jetta vehicles, manufactured from march 2010 through march 2011. these vehicles may have an electrical wiring and fuse layout where the converter box is protected by the same fuse used by the signal horn and the anti-theft alarm system. should that fuse be blown, the converter box will be disconnected from the power supply which, in turn, will shut off applications such as the engine management system, lighting system, and wipers. | |||||||||||||||
| Consequence Summary | Should this happen while the vehicle is being driven, the engine could stall, or the headlights or wipers could turn off unexpectedly, potentially leading to a crash without warning. | |||||||||||||||
| Corrective Summary | Volkswagen will notify owners when sufficient quantities of repairs kits are available. dealers will separate the wiring for the horn and the theft protection horn from the power supply of the converter box and route the wires to separate fuses to correct the condition free of charge. the safety recall is expected to begin during april 2011. owners may contact volkswagen at 1-800-822-8987. | |||||||||||||||
| Notes | Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to http://www.safercar.gov . | |||||||||||||||
Bulletins
| Bulletin | Bulletin date | Replacement Bulletin | Item no. | Summary | Added |
|---|---|---|---|---|---|
| ELECTRICAL SYSTEM | |||||
| TB-69-12-02 | 10/02/2012 | 10047822 | Volkswagen: due to a loose or unfastened connector for passenger air bag, the airbag warning lamp may illuminate in instrument panel. models 2010-2013 golf, gti, jetta sportwagen, jetta sedan. *pe | 12/07/2012 | |
| ELECTRICAL SYSTEM - SOFTWARE | |||||
| TB-24-11-03 | 12/20/2011 | 10043288 | Volkswagen: under high electric power consumption, vehicle would run rough and have cold starts. *pe | 03/09/2012 | |
| SB-28E6 | 11/24/2010 | 10037349 | Ready | 05/20/2011 | |
| SB-28E6 | 11/24/2010 | 10037349 | Volkswagen: there is a warranty extension on hard start conditions for customers who had an earlier campaign addressed on their vehicles. *rm | 05/20/2011 | |
Consumer Complaints
| Fail date | miles | occurences | Purchase date |
|---|---|---|---|
| ELECTRICAL SYSTEM | |||
| 02/21/2013 | 44000 | ||
| While driving to an early morning appointment, i notice a burning smell within 5 minutes of starting the car. i soon saw smoke coming from the upper right corner of the dashboard. i immediately pulled over and turned off the car. at that point i saw a flame appearing at the front end of the driver's side rocker panel. plastic at the base of the rocker panel had melted and i could see electrical wires. i tried to stamp out the fire, but it was growing rapidly and i was unsuccessful. i got out of the car. within seconds, the flames were several feet high. i closed the door and called 911. the flames eventually extinguished themselves in the closed cabin. the firefighters arrived and opened the drivers door. most of the dashboard on the drivers side, and the headliner were melted. there was a lot of exposed bare wire visible. the temperature at the time was 34 degrees f, and this was the first trip of the day. the driver's side seat heater was turned on high, the headlights were on, and the radio was on. no other operator controlled electrical functions were on. there had been no previous electrical incidents with this car, nor were there any aftermarket electrical items installed on the car. the weather was dry. this jetta is a tdi model (diesel) | |||
| 07/15/2009 | 20000 | 1 | |
| The car turned over and then turned itself off. the immobilizer activated and the car refused to start. the car was towed to the dealership and i'm not sure what was done to fix it. the yesterday, september 29, 2012, we were 5 miles from the house at a park and the same issue happened again. this time, because we were without a phone, we walked home and got it towed. although there were no bodily injuries, this is as much a safety issue as anything else. *tr | |||
| 07/15/2009 | 20000 | ||
| The car turned over and then turned itself off. the immobilizer activated and the car refused to start. the car was towed to the dealership and i'm not sure what was done to fix it. the yesterday, september 29, 2012, we were 5 miles from the house at a park and the same issue happened again. this time, because we were without a phone, we walked home and got it towed. although there were no bodily injuries, this is as much a safety issue as anything else. | |||
| 11/05/2011 | 2000 | ||
| Tl-the contact owns a 2011 volkswagen jetta tdi. the contact stated that when placing her vehicle into park and getting out of the vehicle it continued to revv up and would not shut down. the vehicle was taken to the dealer and they advised her the push to stop button had failed. the vehicle was repaired for the switch clip. the manufacturer was contacted and they offered no assistance. the failure mileage was approximately 2,000. tb | |||
| 10/06/2011 | 16790 | ||
| The vehicle immobilizer activates, preventing the vehicle from being started and leaving driver stranded. | |||
| 12/19/2011 | 11000 | ||
| Attempted to start 2011 jetta tdi with 11000 miles after it had been sitting in a parking lot for 9 hours. temperature 45f outside. vehicle started perfectly and then died seconds later. attempted to start vehicle again, but would not turn over. had a lot of trouble getting it to start and when it did it was running very rough and then would die immediately. finally able to start vehicle and keep it running after approximately 30 minutes. was able to drive 30+ miles home - started fine after. this is the second occurrance. this first occurred approximately 1 month ago with 8000 miles on vehicle. outside temperature was in mid forties. car would not start at all - kept turning over, but would not start. glow plug light flashed intermitently. after waiting approximately 45 minutes to 1 hour the car started up fine without hesitation. vehicle was at dealer 2 days prior to second incident, but they could not find anything. vehicle will be returning to dealer asap. | |||
| 11/29/2011 | 30108 | ||
| This is a re-occurance of the complaint 10425920 that was submitted by me on 17 september and is listed on this site. it has happened again. symptomatically it is the same. while trying to gain access to the vehicle the key fob wouldn't open the doors. after gaining entry to the vehicle all locks are inoperative and the fuse is blown. the initial issue was worked on by my local vw dealer but due to the odd nature of the issue vw tech was consulted. the system fuse will only blow if i try to gain entry to the car with the key fobs. if a new fuse is installed and the sensors on the actual door handles are used the fuse will not blow. the dealer had the car for a week and vw was indesisive about what to do. vw advised the dealership to jump out the fuse and return the vehicle to me (and they did!) until they could figure out the way ahead. i was asked to return the vehicle to the dealer a few weeks later and a complete replacement central locking control unit was installed. i am returning the car to the dealer for another attempt at solving the problem. i am quite sure that vw shouldn't be advising dealerships to jump out fuses and return vehicles to customers for use. beyond the technical issue vw techlines behavior is alarming and it would be worth asking to see the dialog files for my issue. i will advise regarding the outcome of this next visit. | |||
| 03/01/2011 | 800 | ||
| Tl* the contact owns a 2011 volkswagen jetta. the contact stated that the horn would activate at any time independently and could not be shut off. the dealer was contacted and the vehicle was repaired under nhtsa campaign id number: 11v196000 (electrical system: fuses and circuit breakers), but the failure recurred. the manufacturer was notified and referred the contact to speak with the dealer. there were no further repairs. the failure mileage was 800 and the current mileage was 11,000. the vin was unavailable. | |||
| 03/01/2011 | 800 | ||
| Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the horn would activate at any time independently and could not be shut off. the dealer was contacted and the vehicle was repaired under nhtsa campaign id number: 11v196000 (electrical system: fuses and circuit breakers), but the failure recurred. the manufacturer was notified and referred the contact to speak with the dealer. there were no further repairs. the failure mileage was 800 and the current mileage was 11,000. the vin was unavailable. kmj | |||
| 03/01/2011 | 800 | ||
| Tl- the contact owns a 2011 volkswagen jetta. the contact stated that the horn would activate at any time, without command and would refuse to turn off. the dealer was repaired the vehicle under the nhtsa campaign id number: 11v196000 (electrical system:fuses and circuit breakers) recall, but the failure recurred. the manufacturer was notified and referred the contact to speak with the dealer. the failure mileage was 800 and the current mileage was 11,000. the vin was unavailable. nw | |||
| 09/17/2011 | 24301 | ||
| Automatic door locks fail to work. manual entry must be gained to vehicle and doors opened on all doors other than drivers by pulling on inside handles. unable to access trunk without grabbing long hanled stick and accessing trunk emergency opening latch through back seat arm rest trunk opening. while investigating for a possible blow fuse it was noted that vw fails to provide a fuse map/diagram for these cars in the owners manual and on the back of both the underhood and in car fuse panels. vw explains this away in the owners manual on page 324 as a decision they made due to the constant ongoing development of the car beyond the issue with the locks i believe that failing to provide the owner of the vehicle with the fuse maps could have poetential ramifications as an owner may be unable to solve a simple technical fault on their vehicle thus hazarding themselves and others. inspection and changing of fuses is owner level maintanence/troubleshooting and volkswagen should be made to provide that information to owners. if you web search vw fuse diagram or map you will see hundreds of complaints. thanks for your time. | |||
| 07/26/2011 | 5800 | ||
| Tl- the contact owns a 2011 volkswagen jetta. the contact was driving 10 mph when the power steering malfunctioned and the brakes failed. the contact was unable to steer the vehicle and had to use the emergency brake to stop. the battery warning light illuminated and the vehicle was towed to the dealer for diagnostic testing. the diagnostic test did not locate a failure and the contact drove the vehicle for twenty five miles before being able to duplicate the failure. the vehicle was not repaired. the failure mileage was 5,800. kmj | |||
| 07/26/2011 | 5800 | ||
| Tl. the contact owns a 2011 volkswagen jetta. the contact state while driving 10 mph the power steering malfunctioned and the brakes failed. the contact could not steer the vehicle and had to use the emergency brake to stop the vehicle. the battery light come on and the contact had to pull over to the side of the road. the vehicle was towed the vehicle to a dealer for a diagnostic test. the test did not indicate a problem so the dealer had to drive the vehicle for twenty five miles to re-create the problem. the contact stated if the vehicle was traveling at high speeds a crash could have occurred. the failure mileage was 5,800. jo | |||
| 07/03/2011 | 3500 | ||
| Traveling 30 mph. battery light luminated and engine stalled. pulled over and restarted engine and it started fine battery light turned off. took it to the dealer and they replaced a relay. one week later driving on the freeway at 75mph engine stalled again in heavy traffic. started right back. drove another 10 miles and it shut off again. started up and drove it right to the dealer. this is very dangerous. the check engine light is on now. the 2011 jetta was issued a recall, and that repair was done a month ago. | |||
| 06/15/2011 | 558 | ||
| Tl - the contact owns a 2011 volkswagen jetta. the contact stated that while driving 30 mph the battery lamp illuminated and the vehicle stalled. the vehicle was taken to the dealer who was unable to duplicate the failure. the manufacturer was made aware of the failure who offered to file a report. the vehicle was not repaired. the failure and current mileage was 558. pm | |||
| 05/13/2011 | 2000 | ||
| The abs, air bag, and tire pressure sensor warning indicator on dash all lit up and wouldn't goes away even after engine was shutoff. this car a volkswagon jetta was recently bought last month. | |||
| 04/15/2011 | 1889 | ||
| On friday, april 15th at approx 10:30pm i was driving my 2011 vw jetta tdi (with less than 1800 miles on it) on the highway approx 2 1/2 hours from home and it stalled. i coasted off to the shoulder and was not able to restart the engine. after nearly 2 hours the tow truck arrived that vw roadside assistance sent and the car was towed to the nearest dealership which was about 60 miles away from the breakdown point. i had to spend the night in a hotel in a strange area. on monday, april 18th the dealership stated an outstanding electrical recall was the problem. they changed a wire harness and some fuses and the car was ready for pick up. i drove 100 miles to retrieve my car on april 18th. today on april 19th after sitting in my driveway overnight the car would not start again and was towed to the nearest vw dealership in my home town. still waiting for waiting for a diagnosis. the dealership states they only have 1 vw technician and he is on vacation through friday april 22nd. | |||
| 01/14/2011 | 878 | ||
| While driving the windshield wipers would randomly creep up the windshield and when the wipers got all the way to service mode, all the doors would unlock. the radio would fade in and out and the when adjusting the sound on the radio loud cradking, popping and static sould would come from the radio speakers. | |||
| 02/14/2011 | 280 | ||
| Tl- the contact owns a 2011 volkswagen jetta. while driving approximately 25 mph the vehicle stalled. the contact stated the battery light was illuminated and the ignition was on. the contact was able to push the vehicle into a parking lot and after a few minutes the battery light turned off and the vehicle was able to restart. the vehicle was not taken to the dealer for diagnostics or repairs. the contact did not experience the failure a second time. the approximate failure mileage was 280. ds | |||